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Model no.
Serial no.
All Morphy Richards products are individually tested before
leaving the factory. In the unlikely event of any appliance
proving to be faulty within 28 days of purchase, it should be
returned to the place of purchase for it to be replaced. If the
fault develops after 28 days and within 12 months of original
purchase, you should contact the Helpline number quoting
Model number and Serial number on the product, or write to
Morphy Richards at the address shown. You may be asked to
return a copy of proof of purchase. Subject to the exclusions
set out below (see Exclusions), the faulty appliance will
then be repaired or replaced and dispatched usually within
7 working days of receipt. If, for any reason, this item is
replaced during the 1 year guarantee period, the guarantee
on the new item will be calculated from original purchase
date. Therefore it is vital to retain your original till receipt or
invoice to indicate the date of initial purchase. To qualify for
the 1 year guarantee, the appliance must have been used
according to the instructions supplied. For example, crumb
trays should have been emptied regularly.
EXCLUSIONS
Morphy Richards shall not be liable to replace or repair the
goods under the terms of the guarantee where:
1 The fault has been caused or is attributable to accidental
use, misuse, negligent use or used contrary to the
manufacturer’s recommendations or where the fault has
been caused by power surges or damage caused in
transit.
2 The appliance has been used on a voltage supply other
than that stamped on the products.
3 Repairs have been attempted by persons other than our
service staff (or authorised dealer).
4 The appliance has been used for hire purposes or non
domestic use.
5 The appliance is second hand.
6 Morphy Richards are not liable to carry out any type of
servicing work, under the guarantee.
7 Plastic filters for all Morphy Richards kettles and coffee
makers are not covered by the guarantee.
8 Batteries and damage from leakage are not covered by
the guarantee.
9 The filters have not be cleaned and replaced as
instructed.
This guarantee does not confer any rights other than those
expressly set out above and does not cover any claims for
consequential loss or damage. This guarantee is offered as
an additional benefit and does not affect your statutory rights
as a consumer.
Your International
two year guarantee
This appliance is covered by two-year repair or replacement
warranty.
It is important to retain the retailers receipt as proof of
purchase. Staple your receipt to this back cover for future
reference.
Please quote the following information if the product
develops a fault. These numbers can be found on the base
of the product.
Model no.
Serial no.
All Morphy Richards products are individually tested before
leaving the factory. In the unlikely event of any appliance
proving to be faulty within 28 days of purchase it should be
returned to the place of purchase for it to be replaced.
If the fault develops after 28 days and within 24 months of
original purchase, you should contact your local distributor
quoting Model number and Serial number on the product, or
write to your local distributor at the addresses shown.
You will be asked to return the product (in secure, adequate
packaging) to the address below along with a copy of proof
of purchase.
Subject to the exclusions set out below (1-9) the faulty
appliance will then be repaired or replaced and dispatched
usually within 7 working days of receipt.
If for any reason this item is replaced during the 2-year
guarantee period, the guarantee on the new item will be
calculated from original purchase date. Therefore it is vital to
retain your original till receipt or invoice to indicate the date
of initial purchase.
To qualify for the 2-year guarantee the appliance must have
been used according to the manufacturers instructions. For
example, appliances must have been descaled and filters
must have been kept clean as instructed.
The local distributor shall not be liable to replace or repair
the goods under the terms of the guarantee where:
1 The fault has been caused or is attributable to
accidental use, misuse, negligent use or used contrary
to the manufacturers recommendations or where the
fault has been caused by power surges or damage
caused in transit.
2 The appliance has been used on a voltage supply other
than that stamped on the products.
3 Repairs have been attempted by persons other than our
service staff (or authorised dealer).
4 Where the appliance has been used for hire purposes or
non domestic use.
5 The appliance is second hand.
6 The local distributor are not liable to carry out any type
of servicing work, under the guarantee.
7 The guarantee excludes consumables such as bags,
filters and glass carafes.
8 Batteries and damage from leakage are not covered by
the guarantee.
9 The filters have not be cleaned and replaced as
instructed.
This guarantee does not confer any rights other than those
expressly set out above and does not cover any claims for
consequential loss or damage. This guarantee is offered
as an additional benefit and does not affect your statutory
rights as a consumer.
AUSTRALIAN WARRANTY
This appliance is guaranteed for 2 years against faulty
material, components and workmanship.
This warranty is in addition and does not affect your statutory
rights.
Proof of purchase must be produced for any warranty benefit.
In the unlikely event of any appliance proving to be faulty,
securely pack and return the item to the place of purchase
accompanied by the original receipt or invoice.
Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
Not covered by this warranty
(Australian only)
• If the appliance has not been used in accordance with
the manufacturers’ recommendations or Instructions.
• If the fault is deemed to be caused by abuse, misuse,
neglect, modifications or in proper use and or care
Eg: Kettles: Excessive build up of scale.
Toasters: Excessive build up of crumbs or foreign matter
etc.
• Connection to incorrect voltage to that stamped on the
product.
• Unauthorised repairs.
• Appliance used other than for domestic purposes.
• Excluding bags, filters, glass, carafes, and cutting blades.
• Freight and insurance costs.
If for any reason this item is replaced during the 2 year
guarantee period, the guarantee on the new item will be
calculated from original purchase date. Therefore it is vital to
retain your original receipt or invoice to indicate the date of
original purchase.
Morphy Richards’s policy is to continually improve quality
design and product quality. The company therefore reserves
the right to change any specifications or to carry out
modifications as deemed worthy at any time.
The Australian supplier ASKO Appliances reserves the right to
repair, modify, exchange or replace the faulty appliance with
the same or similar model or product of equivalent value.