Moto Q User manual

ampd.com

PAGE 1 WELCOME
1WELCOME
Introducing your new MOTO Q™ Amp’d Edition CDMA wireless phone! You can check and write e-mail, use the
QWERTY keyboard for entering text, and use it with Bluetooth
®
Enabled headsets. Here’s a quick anatomy lesson.
Navigation Key Move through menus.
Left Soft Key
Call/Answer Key Make & answer calls.
Home Key
ALT Key
Microphone
Message/Display Off Key
Space Key
Center Key Select menu items.
Right Soft Key
Power/End Key Turn phone on & off, and end calls.
Back Key
Enter Key
Caps Key
Speakerphone/Voice Recognition Key
Camera Key
Thumb Wheel
Undo/Back Key
Infrared Port
Memory Card Door
Mini USB Port Charge & connect phone accessories.
2.5mm Headset Jack
Camera Lens
Battery Door Release
Speakers
Camera Flash
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WELCOME

PAGE 2 WELCOME
Motorola, Inc.
Consumer Advocacy Office
1307 East Algonquin Road
Schaumburg, IL 60196
www.hellomoto.com
1-800-331-6456 (United States)
1-888-390-6456 (TTY/TDD United States for hearing impaired)
1-800-461-4575 (Canada)
Certain mobile phone features are dependent on the capabilities and settings of your service provider’s network.
Additionally, certain features may not be activated by your service provider, and/or the provider's network settings
may limit the feature’s functionality. Always contact your service provider about feature availability and functionality.
All features, functionality, and other product specifications, as well as the information contained in this user's guide
are based upon the latest available information and are believed to be accurate at the time of printing. Motorola
reserves the right to change or modify any information or specifications without notice or obligation.
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. The Bluetooth trademarks
are owned by their proprietor and used by Motorola, Inc. under license. All other product or service names are the
property of their respective owners.
© Motorola, Inc., 2007.
CAUTION: Changes or modifications made in the radio phone, not expressly approved by Motorola, will void the
user’s authority to operate the equipment.
Manual Number: 6809509A43-B

CONTENTS
PAGE 3 CONTENTS MOTO Q, AMP’D EDITION USER GUIDE
1 WELCOME . . . . . . . . . . . . . . . . . . . . . . . 1
2 GETTING STARTED . . . . . . . . . . . . . . . . 5
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . 5
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Battery Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installing the Battery . . . . . . . . . . . . . . . . . . . . . . 6
Charging the Battery . . . . . . . . . . . . . . . . . . . . . . 6
Turning Your Phone On & Off . . . . . . . . . . . . . . . 7
Activing Your Phone . . . . . . . . . . . . . . . . . . . . . . 7
Using the Thumb Wheel . . . . . . . . . . . . . . . . . . . 7
Carrying Your Phone . . . . . . . . . . . . . . . . . . . . . . 7
Viewing Your Phone Number . . . . . . . . . . . . . . . 7
Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . 7
Setting Up Voicemail . . . . . . . . . . . . . . . . . . . . . . 7
Transferring Your Number . . . . . . . . . . . . . . . . . . 8
Using the Infrared Port . . . . . . . . . . . . . . . . . . . . 8
Inserting a Memory Card . . . . . . . . . . . . . . . . . . . 8
Getting Software Updates . . . . . . . . . . . . . . . . . . 9
Upgrading Amp’d Live . . . . . . . . . . . . . . . . . . . . . 9
Additional Information . . . . . . . . . . . . . . . . . . . . 9
3 HIGHLIGHT FEATURES . . . . . . . . . . . . 10
Amp’d Live™ . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Synchronizing Your Phone . . . . . . . . . . . . . . . . . 16
E-mailing & Messaging . . . . . . . . . . . . . . . . . . . 18
Enjoy Your Music . . . . . . . . . . . . . . . . . . . . . . . 22
Taking & Sending a Photo . . . . . . . . . . . . . . . . . 24
Recording & Playing Video Clips . . . . . . . . . . . . 25
Copying Media Files . . . . . . . . . . . . . . . . . . . . . 26
Using the Media Player . . . . . . . . . . . . . . . . . . . 27
Adjusting Audio . . . . . . . . . . . . . . . . . . . . . . . . 27
Browsing the Web . . . . . . . . . . . . . . . . . . . . . . . 28
Using Bluetooth Wireless . . . . . . . . . . . . . . . . . . 28
Using a Modem-Link . . . . . . . . . . . . . . . . . . . . . 30
4 LEARNING TO USE YOUR PHONE . . . 33
Using the Display . . . . . . . . . . . . . . . . . . . . . . . . 33
Using the Thumb Wheel . . . . . . . . . . . . . . . . . . 34
Using the Menus . . . . . . . . . . . . . . . . . . . . . . . . 34
Opening a Program . . . . . . . . . . . . . . . . . . . . . . 35
Using the File Manager . . . . . . . . . . . . . . . . . . . 35
Using the Task Manager . . . . . . . . . . . . . . . . . . 36
Entering Text . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Adjusting the Volume . . . . . . . . . . . . . . . . . . . . 37
Using the Handsfree Speaker . . . . . . . . . . . . . . . 37
Using Voice Commands . . . . . . . . . . . . . . . . . . . 38
Switching to Airplane Mode . . . . . . . . . . . . . . . . 38
Locking & Unlocking Your Phone . . . . . . . . . . . . 39
Automatically Locking Your Phone . . . . . . . . . . . 39
Locking & Unlocking the Keypad . . . . . . . . . . . . 39
5 SETTING UP YOUR PHONE . . . . . . . . . 40
Using Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Setting Time & Date . . . . . . . . . . . . . . . . . . . . . . 40
Personalizing the Home Screen . . . . . . . . . . . . . 41
Setting the Backlight . . . . . . . . . . . . . . . . . . . . . 41
Selecting Answer Options . . . . . . . . . . . . . . . . . 41
Installing Third Party Applications . . . . . . . . . . . . 42
6 CALLING FEATURES . . . . . . . . . . . . . . 43
Turning off a Call Alert . . . . . . . . . . . . . . . . . . . 43
Viewing Recent Calls . . . . . . . . . . . . . . . . . . . . . 43
Using Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Viewing Missed Calls . . . . . . . . . . . . . . . . . . . . . 43
Using Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Dialing Emergency Calls . . . . . . . . . . . . . . . . . . 44
Dialing International Calls . . . . . . . . . . . . . . . . . 44
Calling with Speed Dial . . . . . . . . . . . . . . . . . . . 44
Using Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . 45
Using Three-Way Calling . . . . . . . . . . . . . . . . . . 45
7 PHONE FEATURES . . . . . . . . . . . . . . . 46
Menu Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Calling Features . . . . . . . . . . . . . . . . . . . . . . . . . 47
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Personalizing . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Call Times & Costs . . . . . . . . . . . . . . . . . . . . . . . 51
Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Network Connections . . . . . . . . . . . . . . . . . . . . 52
CONTENTS
MOTO Q, AMP’D EDITION USER GUIDE

PAGE 4 CONTENTS MOTO Q, AMP’D EDITION USER GUIDE
Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Phone Information . . . . . . . . . . . . . . . . . . . . . . 54
Fun & Games . . . . . . . . . . . . . . . . . . . . . . . . . . 55
8 SERVICE AND REPAIRS . . . . . . . . . . . . 56
9 SPECIFIC ABSORBTION RATE DATA . . 57
10 MICROSOFT EULA . . . . . . . . . . . . . . . 58

PAGE 5 ABOUT THIS GUIDE GETTING STARTED
2 GETTING STARTED
Caution: Before using the phone for the first time, read
the important safety and legal information in the
separate legal guide included in the box.
About This Guide
This guide shows how to locate a menu feature. Press
the left and right soft keys to select screen menus and
options. Use the
Navigation key ( S ) to scroll and
highlight menu features. Press the
Select key ( s ) to
select items.
Press
Start > Call History > [Incoming Call] .
This example shows that, from the main or home screen
of the phone, you press the left soft key to open the
Start menu and then use the thumb wheel to scroll to
I Call History then highlight and select an
incoming (
D ) call.
Optional Features
This label identifies an optional network or subscription-
dependent feature that may not be offered by all service
providers in all geographical areas. Contact your service
provider for more information.
Optional Accessories
This label identifies a feature that requires an optional
Motorola Original
™
accessory.
Getting Help
For in-device help while using your phone, press
Start > Help and QuickStart ( 1 ).
For more ways to get help, see “Additional Information”
on page 9.
Battery Tips
Battery life depends on the network, signal strength,
temperature, features, and accessories you use.
• Always use Motorola Original batteries and battery
chargers. The warranty does not cover damage
caused by non-Motorola batteries and/or chargers.
• New batteries or batteries stored for a long time may
take more time to charge.
• When charging your battery, keep it near
room temperature.
• When storing your battery, keep it uncharged in a
cool, dark, dry place.
• Never expose batteries to temperatures below -10°C
(14°F) or above 45°C (113°F). Always take your phone
with you when you leave your vehicle.
• It is normal for batteries to gradually wear down and
require longer charging times. If you notice a change
in your battery life, it is probably time to purchase a
new battery.
• Contact your local recycling center for proper
battery disposal.
Warning: Never dispose of batteries in a fire because
they may explode.
Navigation
and Center
Select Key
Left Soft Key Right Soft Key
Undo/Back
Key
Home Key
Power Key
Call/Answer Key
GETTING STARTED

PAGE 6 INSTALLING THE BATTERY GETTING STARTED
Installing the Battery
Your phone uses only Motorola Original batteries
and accessories.
1. Press the battery
door latch.
2. Lift the battery
door up and
remove it.
3. Insert the battery
as shown.
4. Replace the
battery door.
Charging the Battery
New batteries are not fully
charged. You can charge your
battery by connecting the
power supply to your phone's
mini-USB port and plugging it
into a wall outlet. Your phone
displays a full battery icon or
Charge Complete
when finished.
Your battery will perform best
after you have fully charged it
and completely drained it (by using it) a few times.
Tip: You can safely leave the charger connected to your
phone after charging is complete. This will
not damage
the battery.
Notes :
• If your battery is completely drained, you cannot
charge it by using the USB cable plugged into the
computer (this connection only maintains the current
battery level). Use a wall charger or car charger to
recharge the battery. Some computer USB ports
provide a higher current than others and will provide
more rapid charging.
• The mini-USB port does not support headphones. You
must use 2.5mm headphones or a Bluetooth
stereo headset.
.
a.
b.
.
GETTING STARTED

PAGE 7 TURNING YOUR PHONE ON & OFF GETTING STARTED
Turning Your Phone On & Off
To turn on your phone, press and
hold
O until the display
turns on.
To turn off your phone, press
and hold
O for three seconds.
Activing Your Phone
Before you use your phone, you must activate it.
1. Turn your phone on.
2. Dial *22890 and press N .
Using the Thumb Wheel
To display a list of options
on the home screen,
use the thumb wheel
to scroll through
the menu.
Carrying Your Phone
Carry your phone in an approved holster or case so that
you do not damage it by placing it in your pocket, purse,
or bag.
Viewing Your Phone Number
To view your phone number, press Start > Settings >
More...
> More... > More... > Phone Settings >
My Telephone Number
.
Making a Call
From the home screen, enter a phone number and press
N to make a call.
To learn how to use voice dialing, see page 38.
Answering a Call
When your phone rings and/or vibrates, press N or
Accept (left soft key) to answer. To “hang up,”
press
O .
• If you are busy when a call comes in, press Ignore to
send the call directly to voicemail.
• If you are on a call and receive another call, you can
choose to
Answer the second call or Wait . If you
answer the second call, the first call is put on hold and
the second is active. If you choose
Wait , the second
call is sent to voicemail.
• To switch between the two active calls, press N .
Setting Up Voicemail
To set up your new voicemail, press and hold the 7 key
or dial *86. If you hear your recorded greeting, press #.
Use the voice prompts to set up your account.
To access your voicemail box, press and hold the 7 key
or dial *86. If you are calling from another phone, dial
your cell phone number. When you hear your recorded
greeting, press the # key.

PAGE 8 TRANSFERRING YOUR NUMBER GETTING STARTED
Transferring Your Number
Note: Make sure you have already activated your phone
by dialing *22890.
To transfer your number from another phone, contact
the Amp’d Customer Care Center at 1-866-811-0091.
Before you call, have this information ready:
• The ESN from your old mobile phone which is located
behind the battery.
• Your account number from your previous
service provider.
The transfer process may take up to 24 hours.
Using the Infrared Port
Use the infrared port to
synchronize and exchange files
with a computer or other
infrared capable device. For
more information about
synchronizing your phone, see
“Synchronizing Your Phone” on
page 16.
You can use Bluetooth or USB cable to transfer data. For
Bluetooth transfer information, see page 28. For data
transfer using USB cable and ActiveSync
®
, see page 16.
Inserting a Memory Card
A memory card is included with your phone. You can
use the removable miniSD memory card to store
multimedia content (such as music, pictures, videos).
Caution : Do not remove your memory card while your
phone is using or writing files on it.
To insert a miniSD memory card:
1. Open the memory slot cover
by putting your fingernail on
bottom ridge of infrared port
and scraping the rubber
cover downward.
2. Insert memory card with the
contacts facing down, into
the exposed memory slot.
Make sure the card clicks
into place.
3. Place memory card cover
back in place and push
to close.
Caution: Don’t bend or scratch your memory card.
Keep it away from static electricity, water, and dirt.
Tip: Move media files (pictures, videos, music) to a
memory card as often as possible to save storage space
on your phone.

PAGE 9 GETTING SOFTWARE UPDATES GETTING STARTED
Getting Software Updates
Motorola Software Update is an easy and convenient
way to update your phone to the latest available
software. Access the tool and check for updates at
http://www.hellomoto.com/update.
Upgrading Amp’d Live
1. Press the center select key ( s ) to enter Amp’d Live.
2. Scroll to Tips & Upgrades and select New
Amp’d Live
.
3. Select Buy Now —you will not be charged—and
follow the prompts.
Additional Information
Need additional assistance or more documentation?
MOTO Q Support Website
www.motorola.com/support/Q
Motorola Customer Support Center
You can also contact the Motorola Customer Support
Center at 1-800-657-7576 (United States and Canada)
or 1-888-390-6456 (TTY/TDD United States for
hearing impaired).
Amp’d Mobile Downloads
For additional handset information and downloads, visit:
www.ampd.com
Microsoft
®
Windows Mobile Websites
• Windows Smartphone Support—
www.microsoft.com/windowsmobile/smartphone/
default.mspx
• Virtual Private Network and ActiveSync —
http://download.microsoft.com/download/1/c/5/
1c541c3d-c8c7-4899-81fd-1b8e9bac09ed/
readme.doc.