Motorola Commercial Series User manual

Commercial Series
CM300 Radios
Selling Guide
6866545D08-O
Issue: October 2003

ii
Computer Software Copyrights
The Motorola products described in this manual may include copyrighted Motorola computer programs stored
in semiconductor memories or other media. Laws in the United States and other countries preserve for Motor-
ola certain exclusive rights for copyrighted computer programs, including the exclusive right to copy or repro-
duce in any form, the copyrighted computer program. Accordingly, any copyrighted Motorola computer
programs contained in the Motorola products described in this manual may not be copied or reproduced in
any manner without the express written permission of Motorola. Furthermore, the purchase of Motorola prod-
ucts shall not be deemed to grant, either directly or by implication, estoppel or otherwise, any license under
the copyrights, patents or patent applications of Motorola, except for the normal non-exclusive royalty-free
license to use that arises by operation of law in the sale of a product.

iii
Table of Contents
Chapter 1 PRODUCT OVERVIEW
1.0 Introduction.......................................................................................................... 1-1
1.1 How to use this Selling Guide ........................................................................ 1-1
2.0 The CM Commercial Series Radios .................................................................... 1-2
2.1 A Common Design Approach......................................................................... 1-2
2.2 Radio Software Upgrades .............................................................................. 1-3
2.3 Quality Assurance .......................................................................................... 1-3
3.0 The CM300 Commercial Series Mobile Radios.................................................. 1-4
3.1 CM340 Mobile Radio...................................................................................... 1-5
3.2 CM360 Mobile Radio...................................................................................... 1-6
3.3 Radio Comparison ......................................................................................... 1-7
3.4 Reasons To Trade Up.................................................................................... 1-8
3.5 Radio Sales Models ....................................................................................... 1-9
3.6 Packaged Sales Models................................................................................. 1-9
3.7 Customer User Guides................................................................................. 1-10
3.8 Accessories.................................................................................................. 1-11
Chapter 2 FEATURES AND BENEFITS
1.0 Introduction.......................................................................................................... 2-1
2.0 Audio Quality Enhancement ................................................................................ 2-1
2.1 Xpand™ Voice Compression ......................................................................... 2-1
3.0 Channels ............................................................................................................. 2-1
3.1 Number of channels ....................................................................................... 2-1
3.2 Channel Alias ................................................................................................. 2-1
3.3 Channel Selection .......................................................................................... 2-2
3.4 Memory Channel............................................................................................ 2-2
3.5 Repeater/Talkaround ..................................................................................... 2-2
3.6 Dual Power Levels ......................................................................................... 2-3
4.0 Features .............................................................................................................. 2-3
4.1 Programmable Buttons .................................................................................. 2-3
4.2 Default Settings.............................................................................................. 2-3
4.3 Address, Status and Channel Entry (CM360) ................................................ 2-4
4.4 Power Up Channel ......................................................................................... 2-4
4.5 Power Up Logic.............................................................................................. 2-5
4.6 Power Off Logic.............................................................................................. 2-5
4.7 Power Off Memory ......................................................................................... 2-6
4.8 VOX................................................................................................................ 2-6

iv
5.0 Scan Operation ....................................................................................................2-7
5.1 Scanning.........................................................................................................2-7
5.2 Nuisance Channel Delete ...............................................................................2-9
5.3 Carrier Squelch Scan......................................................................................2-9
5.4 Scan Vote .......................................................................................................2-9
6.0 Transmit Features ................................................................................................2-9
6.1 Transmit Time-Out Timer (TOT) .....................................................................2-9
6.2 Transmit Admit Criteria .................................................................................2-10
7.0 Squelch Features ...............................................................................................2-12
7.1 Receive Squelch Mode.................................................................................2-12
7.2 PL/DPL Squelch Codes ................................................................................2-12
7.3 Monitor..........................................................................................................2-13
7.4 Hook Operation.............................................................................................2-14
8.0 Accessory Connector .........................................................................................2-15
8.1 Dealer Programmable I/O Features..............................................................2-15
8.2 Output Functions ..........................................................................................2-17
8.3 Input Functions .............................................................................................2-19
8.4 Data Transmissions ......................................................................................2-21
8.5 Accessory Packages ....................................................................................2-21
9.0 5 Tone (Select 5) Signalling ...............................................................................2-22
9.1 Introduction ...................................................................................................2-22
9.2 Signalling Standards.....................................................................................2-22
9.3 G/R Tone Redefinition ..................................................................................2-22
9.4 Single Tones.................................................................................................2-23
10.0 5 Tone (Select 5) Encode Sequences ...............................................................2-23
10.1 Telegrams.....................................................................................................2-23
10.2 Contact List (CM360)....................................................................................2-23
10.3 Status Lists (CM360) ....................................................................................2-23
10.4 Address and Status Multicall (CM360 with SMART mic)..............................2-23
10.5 Dedicated Call Buttons (Call 1,2,3 and 4).....................................................2-25
10.6 Telegram on PTT..........................................................................................2-25
10.7 Side Tones On/Off ........................................................................................2-26
11.0 DTMF .................................................................................................................2-26
11.1 DTMF encode sequence ..............................................................................2-26
11.2 DTMF Live Dial Mode (CM360 with SMART mic) ........................................2-27
12.0 5 Tone (Select 5) Decoder .................................................................................2-27
12.1 Multiple Parallel Decoders ............................................................................2-27
12.2 Individual Calls..............................................................................................2-27
12.3 Group Calls...................................................................................................2-28
12.4 ID Decode Display - Caller Identity (CM360)................................................2-28
12.5 Status Decode Display (CM360) ..................................................................2-29
12.6 Call Reminder ...............................................................................................2-29
12.7 Call Back.......................................................................................................2-29
12.8 Missed Calls List (CM360)............................................................................2-29

v
13.0 Additional Decode Functions............................................................................. 2-31
13.1 Start Auto-Reset and Stop Auto-Reset (Cleardown).................................... 2-31
13.2 Authorisation ................................................................................................ 2-31
13.3 Stun / Unstun ............................................................................................... 2-32
13.4 Auto-Acknowledge Features ........................................................................ 2-32
13.5 Call Forward................................................................................................. 2-33
13.6 Emergency Calls .......................................................................................... 2-33
13.7 Lone Worker................................................................................................. 2-35
14.0 Option Board Support........................................................................................ 2-36
14.1 Voice Recorder ............................................................................................ 2-36
15.0 User Indications................................................................................................. 2-37
15.1 Display (CM360) .......................................................................................... 2-37
15.2 Menu and Prompts (CM360)........................................................................ 2-37
15.3 Keypad (CM360 with SMART mic) .............................................................. 2-38
15.4 Backlight (CM360)........................................................................................ 2-38
15.5 Alerts ............................................................................................................ 2-38
16.0 Other Dealer Benefits ........................................................................................ 2-40
16.1 Password Protection of the Codeplug.......................................................... 2-40
17.0 Radio Feature Comparisons.............................................................................. 2-41
17.1 CM300 Commercial Series vs GM Professional Series vs GM950.............. 2-41

vi

Chapter 1
PRODUCT OVERVIEW
1.0 Introduction
This Selling Guide is intended to be a reference manual to help you sell and support the CM300
Commercial Series Mobile Radios.
This Selling Guide will allow you to answer the following questions:
❏What product ranges are in the CM Commercial Series Radios ?
❏What products are in the CM300 Series ?
❏Who can benefit from the CM300 Series ?
❏What are the product features ?
❏How do these features benefit my business ?
This Selling Guide complements the CM300 Series sales training and should be used in conjunction
with a radio on a live system. This hands on experience will provide you with valuable knowledge
which will help you explain the benefits of the CM300 Series to your customers.
1.1 How to use this Selling Guide
The Selling Guide is divided into two chapters -
Chapter 1 - This chapter is a general Product Overview of the CM Commercial Series Radios
with a more detailed description of the CM300 Series. The chapter provides model numbers and a
list of accessories.
Chapter 2 - This chapter describes the Features and Benefits of the product and develops
some ideas on how these features can be of benefit to your customers. The chapter explains the full
flexibility of the radio whilst showing you how simple and easy it is to use.

1-2 PRODUCT OVERVIEW
2.0 The CM Commercial Series Radios
Following the completion of extensive research with you our channel partners and your customers,
Motorola have developed the CM Commercial Series Mobile Radios.
These radios have been specially developed to meet the communication needs of you and your
customers.
The CM Series consists of two different product ranges :
CM100 Series
Two mobiles in a product range which offers PL and limited MDC signalling.
CM300 Series
Two conventional mobiles in a product range which offers PL and 5 Tone Selective signalling.
For further information on CM100 Series radios, please refer to the relevant Selling Guide in this
Product Manual.
2.1 A Common Design Approach
All the radios in the CM Series share a common design, and are fully synthesised radios that offer :
All the radios share a common appearance, common accessories and similar user interfaces.
Common 5 Tone Mobile and Portable radio user interface.
❏Great value for money.
❏Small, compact and fully DIN mountable.
❏High quality audio allowing effective and efficient communication.
❏Motorola reknowned build quality.
❏Wide area coverage providing successful communication over a larger
range.
❏Common accessories means all CM Series accessories will work with all CM
Series radios, many were used previously on GM300, GM350 and GM950
mobile radios - a considerable benefit for you and your customers.
❏A common user interface means, wherever possible, the radios work in the
same way. This should mean that it will be easier for you and your customers
to learn how to use the radios.
❏The mobile and portable radios share a common CPS and user interface.
This will make it easier for you and your customers to move between radio
platforms.

The CM Commercial Series Radios 1-3
2.2 Radio Software Upgrades
Motorola realise that as communication requirements for you and your customers evolve, it is
necessary to be able to offer a communication solution to meet these changing requirements which
does not force you or your customers to replace existing radios.
Radio software upgrade tools will be available to allow new functionality to be added quickly and
easily to most CM Series radios.
Benefits
❏You, our channel partners, can upgrade your stock quickly and efficiently.
❏End users can benefit from new functionality without the cost and inconvenience of buying
new radios.
❏This will provide you with the ability to offer a changing range of radio benefits to respond to
the evolving needs of your customers.
2.3 Quality Assurance
2.3.1 Accelerated Life Testing
Each model in the CM Series has passed the Motorola Accelerated Life Test (ALT). This testing
simulates 5 years hard use in the field and all Motorola radios pass this rigorous test.
2.3.2 Environmental Protection
All CM Series radios have been designed and tested by Motorola to meet the European standard
specification IP54 and US Military specifications 810 F.
2.3.3 IP54
This standard demonstrates the radio's ability to withstand driving rain and dust directed at the radio
from all directions.
2.3.4 Military Standards 810 F
These Military standards ensure efficient radio operation in rough environments. All radios meet the
following specifications :
❏Low pressure ❏High temperature ❏Rain ❏Humidity
❏Salt fog ❏Dust ❏Vibration ❏Shock

1-4 PRODUCT OVERVIEW
3.0 The CM300 Commercial Series Mobile Radios
Figure 1-1 CM300 Commercial Series Mobile Radios.
The CM300 Series is a range of conventional Commercial Series Mobile Radios providing PL and 5
Tone selective signalling. Research showed that different professions have different communication
needs.
To help you provide different communication solutions for your customers, each radio offers a
distinct choice of features which you can easily customise using programming software and a
suitable personal computer.
The radios in the CM300 Series can be configured to provide on-site or local area coverage.
CM340
CM360

The CM300 Commercial Series Mobile Radios 1-5
3.1 CM340 Mobile Radio
Figure 1-2 CM340 Radio Features.
This entry level, 2 way radio is easy to use, offering simple functionality with uncompromised
reliability and ruggedness.
.
4
Up/Down
LED Indicators
Microphone
Jack
Knob
On/Off/Volume
Programmable
buttons
keys
LCD Display
Who is the target audience for this radio ?
The CM340 is the affordable communication solution for commercial
users who may require a simple, yet flexible, radio and need up to
ten different communication channels.

1-6 PRODUCT OVERVIEW
3.2 CM360 Mobile Radio
Figure 1-3 CM360 Radio Features
As well as offering all the advantages of the CM340, this radio provides the user with extra visual
information which promotes effective and efficient communication.
P2
P1 P3 P4
CHAN 34
LED Indicators
Microphone
Jack
Knob
On/Off/Volume
Programmable
Menu Button P1
Buttons P2, P3 and P4
Channel Selector
or Menu Navigation
Up/Down LCD Display
Who is the target audience for this radio ?
The CM360 is the ideal communication solution for those who require
an informative radio, which offers an increased choice of
communications methods all of which are easily accessible and simple
to use.
Ideal for those who work in large teams and need up to 100 different
communication channels.

The CM300 Commercial Series Mobile Radios 1-7
3.3 Radio Comparison
The CM300 Commercial Series Mobile Radios share a common design, the differences are
summarised below :
Table 1-1 CM300 Commercial Series Mobile Radios Comparison.
CM340 CM360
On-off / volume control √√
Channel control √ √
Red, yellow, green LEDs √√
5 Tone signalling √ √
Option boards −√
Radio Upgrades √ √
1 digit display √−
1 line 8 character star burst display −1 Line
Menu keys √
Keypad with 0 - 9, * and #, and dual function
programmable keys A, B and C
−via keypad
microphone
Dual function programmable buttons P1, P2, √−
Dual function programmable buttons P2, P3, P4 − √
External Alarm √√
Channel Steering √ √
External Hook √√
Display Backlight Control − √

1-8 PRODUCT OVERVIEW
3.4 Reasons To Trade Up
CM340
❏Entry level Commercial Radio.
❏Build quality and environmental specifications.
❏Simple talk and listen operation with benefits of 5 Tone Selective
signalling.
❏Radio can be upgraded.
❏General Purpose input/output (GPIO).
❏Programmable buttons - 4 features at your fingertips.
❏Up to 10 communication channels.
CM360
All the advantages of the CM340 plus:
❏Helpful visual operational information - Includes Current Power
setting, Contact Names and Status Text messages.
❏Translated Menu Prompts.
❏Option board capability.
❏Additional feature capability accessible via easy to use dealer
configurable menus including pre-programmed call lists.
❏Programmable buttons - 6 features on the radio and 6 features
on the keypad microphone
❏100 Communication channels.

The CM300 Commercial Series Mobile Radios 1-9
3.5 Radio Sales Models
The following sales models are available:
Note: Not all the product variants are available in every country due to differences in the local
market requirements. Please refer to your price pages for a complete list of models.
3.6 Packaged Sales Models
All CM340 and CM360 packaged sales models consist of the following items :
❏Radio
❏Compact Microphone
❏Power Cable
❏Low Profile Trunnion
❏Safety Leaflet
Basic User Guides are available from the European Distribution Centre.
Options are available, please check your Price Pages for details.
Table 1-2 Radio Sales Models.
Model
Description
Frequency
Band Frequency Range Power Level Model Number
CM340 Midband 66 -88 MHz 1-25W MDM50FNC9AN2_N
CM340 VHF2 146 -174 MHz 1-25W MDM50KNC9AN2_N
CM340 UHF1 403 - 440 MHz 1-25W MDM50QNC9AN2_N
CM340 UHF2 438 - 470 MHz 1-25W MDM50RNC9AN2_N
CM360 Midband 66 -88 MHz 1-25W MDM50FNF9AN2_N
CM360 VHF2 146 -174 MHz 1-25W MDM50KNF9AN2_N
CM360 UHF1 403 - 440 MHz 1-25W MDM50QNF9AN2_N
CM360 UHF2 438 - 470 MHz 1-25W MDM50RNF9AN2_N

1-10 PRODUCT OVERVIEW
3.7 Customer User Guides
In order to help you and your customers use the radios safely and efficiently, two different customer
booklets have been written :
❏Basic User Guide
❏Feature User Guide
3.7.1 Basic User Guide
The Basic User Guide provides useful information for your customers on how to start using their
CM300 Series radio. A copy of this multi-lingual booklet is in book and CDROM format and is
available from the European Distribution Centre.
3.7.2 Feature User Guide
The Product Manual contains a copy of the Feature User Guide. It has been written especially for
your customers and provides step by step operational instructions for all the features available for
the CM340 and CM360.
IMPORTANT: For simplicity, please provide just the operational information for
the features which you have programmed into your customers
radio.
3.7.3 Languages
The Basic User Guide is in the following languages:
The Feature User Guide is in the Product Manual Languages:
❏English ❏German ❏French ❏Italian
❏Spanish ❏Portuguese ❏Danish ❏Swedish
❏Dutch ❏Russian ❏Czech ❏Hungarian
❏Polish ❏Romanian ❏Turkish ❏Greek
❏Arabic
❏English ❏German ❏French ❏Italian ❏Russian
❏Spanish

The CM300 Commercial Series Mobile Radios 1-11
3.8 Accessories
3.8.1 Compact Microphone
The mobile packages include a high performance microphone and hang-up clip. These
microphones offer a Push To Talk (PTT) key and have a “Hang-up switch” at the rear that will clear a
call when the microphone is replaced into the hang-up clip.
3.8.2 External Speakers
External speakers are available to provide either 7.5 W or 13 W of audio, enough for clear
communication in even very noisy and harsh environments. The speakers measure approximately
110mm x 65mm x 55mm and 125mm x 125mm x 60mm.
3.8.3 Mounting Bracket and Power Cables
The mobile radio is supplied ready for installation with a rugged swivel mounting cradle and fused 3
metre power cable included as part of the standard packaged model.
3.8.4 Additional Accessories
A wide selection of accessories are available for the mobile radio, which includes a range of
microphones, mounting kits and cables:-
❏Mag One Microphone
❏Heavy Duty Microphone
❏Keypad Microphone
❏Visor Mounted Microphone
❏Telephone Style Handset
❏Range of Mounting Options
❏Footswitch With Remote PTT
❏External Alarm Relay
❏Power and Control Cable Options
❏Desk Microphone for use with Base Station
❏Service accessories

1-12 PRODUCT OVERVIEW

Chapter 2
FEATURES AND BENEFITS
1.0 Introduction
This chapter describes those radio features and functionality which offer a significant benefit to your
customers. The intention is to provide you with useful information which is relevant to your
customers that will help you sell the CM300 Commercial Series Mobile radios.
2.0 Audio Quality Enhancement
2.1 Companding
Companding is a collective term to define compressing the audio signal on transmission and
expanding the audio signal on reception. The overall effect is to reduce noise in the received signal,
giving you crisper, clearer audio clarity. Companding should only be used when other radios in your
system have the same companding feature available.
It is important to ensure that all radios in a team have the feature switched on.
Benefits
❏Crystal clear communication which makes listening easier.
❏Improves efficiency as messages are heard and understood first time.
3.0 Channels
3.1 Number of channels
The CM340 mobile supports up to 10 channels, and the CM360 mobile up to 100 channels.
Each channel can be either a repeater channel, where the transmit and receive frequencies differ
(Semi-Duplex operation), or a Talkaround channel, where the transmit and receive frequencies are
the same (Simplex Operation).
3.2 Channel Alias
With up to 100 channels it can be difficult to remember who is on which channel number. To make it
easier to recognise the channels, each channel can be given a meaningful alphanumeric name (or
Alias) up to 8 characters long.
Benefits
❏Meaningful names can be given to each channel, making it easier to find the right channel.

2-2 FEATURES AND BENEFITS
3.3 Channel Selection
On the CM340 and CM360 there are several methods to change channel:
●Use the up / down scroll buttons. If the buttons are held down, the radio will fast scroll
through the channels.
●Enter the channel number directly on the keypad of the keypad microphone on the
CM360.
●Press a Memory Channel button.
With direct entry from the keypad, you must long press P1, or press the # button before the radio
goes to the new channel. If the selected channel is invalid (including wrong number of digits), an
error tone is sounded, and the radio returns to the Channel menu option.
Benefits
❏Different methods of channel selection to suit the user.
❏Fast scroll, direct keypad entry and Memory Channel all facilitate fast channel selection.
3.4 Memory Channel
On the CM340 and CM360, up to two of the programmable function buttons can be programmed as
Memory Channel. A Memory Channel button has a specific channel assigned to it. A short or long
press of the button, depending on programming, will take the radio direct to that channel without
having to use the channel scroll buttons or keypad.
Memory Channel buttons avoid the hassle of scrolling through all the channels programmed into the
radio; they jump straight to a predefined channel.
Memory Channel buttons can be fixed or user programmable. If the Memory Channel buttons are
user programmable, a long press of the button changes the channel assigned to the button to the
one that radio is on at the time. This allows the user to redefine the channels if a particular channel
is more frequently used.
User programmed Memory Channels are remembered when the radio is turned off.
Benefits
❏Fast Access to Important Channels
❏User Programmable for day to day operations
3.5 Repeater/Talkaround
Repeater channels use fixed base equipment to increase the range of the radio's signal. Sometimes
a repeater is used to interface users to telephone interconnect equipment or other system features.
Talkaround frequencies are used between radios within close range of each other when there is no
repeater, the repeater is not operating or communications off a system repeater is desired.
A programmable button can be programmed as a Repeater/Talkaround select. On a Repeater
channel that has “Talkaround” enabled, the programmable button toggles the channel between
repeater and talkaround frequencies.
Benefits
❏Provides direct (radio-radio) operation.
❏Allows operation out of repeater range.
❏Continued communication even when parts of the system are taken out of service for maintenance.