Motorola AX Series User manual

Quick Start Guide
For use with models:
• Motorola AXH01
• Motorola AXH02
• Motorola AXH03
• Motorola AXH04
• Motorola AXH
Motorola AX Series
Wireless Home Telephone
with Alexa built-in

1
1. What’s in the box
If you have purchased a Motorola AXH01 single pack, the following
contents will be included in the box:
1 x Base 1 x Charger cradle
1 x Telephone line cord
(pre-installed to the base)
1 x AC power adaptor
for the base
2 x Ni-MH 750mAh
rechargeable battery cells
1 x Handset
1 x Ethernet cable
1 x AC power adaptor
for the charger cradle

2
If you have purchased a multi-pack, you will find the additional items
included below:
Model Handsets Batteries Charger
Cradle
AC Power
Adaptor
Motorola AXH02
Twin Pack 1 2 1 1
Motorola AXH03
Triple Pack 2 4 2 2
Motorola AXH04
Quad Pack 3 6 3 3
If you have purchased a Motorola AXH Additional Handset the following
contents will be included in the box:
Model Handsets Batteries Charger
Cradle
AC Power
Adaptor
Motorola AXH
Additional Handset 1 2 1 1
If you have purchased a Motorola AX multi-pack, all additional handsets
come pre-registered to the base.
However, if you have purchased an additional handset separately, you
must register it to your Motorola AX base before it can be used.
On the base:
Press and hold Pbutton for more than 5 seconds. You have 120 seconds
in which to register a handset.
On the handset:
Select Register . The screen displays Registering and once successful Registered
will be displayed.
Note
If the PIN is no longer set to default (0000) then you will be prompted to
enter the PIN to register the handset.
A beep will be heard if the registration is successful. The handset is
automatically assigned an available handset number.
If registration is not successful the first time, please repeat the process
again in case the base registration period ran out of time.

3
2. Getting started
You will need the following to set up your product:
• An active landline home telephone service connected using the
telephone line cord provided.
• An active Caller Display subscription. Charges may apply.
• An active internet network and Wi-Fi router connected using the
Ethernet cable provided.
• An Amazon account.
• An iOS/Android smartphone device with the Motorola hellovoice app
and the Amazon Alexa app installed, these can be downloaded free
from your app store by searching for ‘motorola hellovoice’and ‘Alexa’.
2.1 Installing the base
Plug the AC power
jack into the socket on
the rear of the base
and the AC power
adaptor into the AC
power outlet.
Plug the Ethernet
cable into the
socket on the rear
of the base and
plug the other end
into any spare
Ethernet port on
the router.
The telephone line cord will be
pre-installed into the socket on the
rear of the base.
It is recommended to complete set-up
(refer to Section 8.1) before you plug
the other end of the telephone line
cord into the telephone line wall jack.
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2
3
Note
The base station must be connected to the AC power outlet and the
Ethernet cable must be plugged into the router at all times. Use only the
AC power adaptor and telephone line cord supplied with the product.

4
Remove the battery cover from
the back of the handset and
insert the rechargeable Ni-MH
battery cells supplied.
Please note the ‘+’ and ‘-’
markings inside the battery
compartment and insert in the
correct direction.
Slide the battery cover back
into place.
Plug the AC power jack into
the socket on the rear of the
charger cradle.
Plug the AC power adaptor
into the AC power outlet.
Place the handset on the
charger cradle to charge.
Note
To maximize battery performance
we recommend to fully charge
the batteries; place the handset
on the charger cradle and charge
for at least 16 hours continuously.
Important
Use only the approved battery
cells (2 x AAA Ni-MH 750mAh
rechargeable batteries) supplied
with your handset.
Never use alkaline batteries.
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5
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2.2 Insert the batteries, installing and charging the handset

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3. Overview of the handset
Left soft key
Talk
Hands-free
Scroll down
Volume down
Scroll left
Contacts
Flash
Right soft key
Scroll up
Volume up
End call
Power on/o
Exit
Scroll right
Call list
Intercom
#
Toggle the
Caller ID format
between 7, 10
and 11 digits
Microphone
Ring
indicator
LED
Display
Speed dial keys
Change case
Switch from
pulse to tone
dialling
Ringer o
*
Space
Pause
Alexa key

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4. Overview of the standby screen
Status bar icons
Signal icon Handset out of range
Hands-free on Batteries are fully charged
Mute Batteries are partially charged
Ringer o Batteries are running low
Missed call Batteries are almost empty
Alexa message notification Batteries are empty
Alexa session in use
Handset notifications
Line In Use – When another handset is on a landline call.
Voicemail – If you have subscribed to a voicemail service oered by your
telephone service provider, Motorola AX handset can notify you when you
have new voicemail messages.
X Missed Call(s) – When you have unread new missed call(s).
Note
In the event your voicemail message notification gets out of sync with your
telephone service provider’s voice messaging system, you can manually
reset it by deleting the voicemail entry from your calls list. This will remove
the notification from the handset display; it does not delete your voicemail
messages.
Status bar
Left soft key
information
Right soft key
information
Handset name
Date and time
Handset notifications

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5. Overview of the base
LED color State
Red Steady on Your Motorola AX device is connected
and Alexa service is ready.
Red Quick flashing When a handset is in use. This can be
when a handset is engaged on a landline
call or on an Alexa call.
When there is an ongoing Alexa session
on a handset.
When your Motorola AX base enters
registration mode.
Red Slow flashing Alexa service is not ready or possible
network connectivity issue.
Green Quick flashing When your Motorola AX device is
updating to a new software.
LED
Refer to table below
Handset Locator
Press to make
handsets ring so
that you can locate
a missing handset.
RESET Button
Press to restart your
Motorola AX base.
Ethernet Socket
Telephone Line
Socket
AC Power
Socket

8
Call Settings
Auto Hang-up
Auto Answer
Speed Dial
Handset Settings
Sounds
Ringer Volume
Ringtone
Key Beep
Out of Range Tone
Docking Tone
Display
Contrast
Wallpaper
Backlight Timeout
Language
Registration
Register
Unregister
Handset Name
Handset Reset
Handset Version
6. Menu map
Contacts
View
Predial
or or
Press Bto enter
the contacts list.1
Advanced Settings
Base Settings
Change PIN
Base Version
Base Reset
Internal Names
Line Settings
Intrusion Call
Flash Mode
Dial Mode
Area Code
Calls List
Missed Calls
Incoming Calls
Outgoing Calls
Accepted Calls
All Calls
Date/Time
Enter Date
Date Format
Enter Time
Time Format
 You must have allowed access to your contacts in the hellovoice app for
the contacts list to be available on your Motorola AX handset(s).
 Caller ID shows you who is calling and includes date and time of calls.
The caller ID information may not be available for every incoming call. The
callers may intentionally withheld their names and/or telephone numbers.
Or they may be calling you through a switchboard. You must subscribe to
your network provider’s Caller ID or Call Waiting service for these features
to work. Charges may apply.

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7. Navigating the menu
1. From the standby screen, press Menu .
The main menu is opened and the display will show the main menu
icons.
2. Use the u/ d/ t/ ukeys to scroll through the menu.
3. Left soft key - press to action the corresponding word prompt shown
in the lower left corner of the display.
Right soft key - press to action the corresponding word prompt in the
lower right corner of the display.
4. Press eto return to standby.
8. Setting up Alexa
To use Alexa Calling and Messaging you need the below on your
smartphone:
Android OS 5.1 or higher
iOS 10.0 or higher
An Amazon account
Download the Amazon Alexa app
Download the hellovoice app
To download apps to your iPhone or Android smartphone, you can go to
the relevant app store for your device.
8.1 Downloading the hellovoice app and signing in
To complete the set-up of the Motorola AX device you will need to
download the hellovoice companion app, this supports set-up and
interaction with the Motorola AX series.
1. Download the hellovoice app to your smartphone.
2. Ensure your smartphone is using the same Wi-Fi network as the router
your base is connected to.
3. Once you have downloaded the app, go to your smartphone home
screen and click on the icon below.
4. Tap Setup a new Motorola System and follow the on-screen instructions to
add your new Motorola AX device.
5. You will be asked to sign in to Amazon account through the hellovoice
app. If you are not already signed in to your Amazon account via the
Amazon Mobile Shopping app on your smartphone, you will need to
enter your Amazon account details and select Sign in .