Motorola AX Series User manual

Motorola AX Series
Wireless Home Telephone
with Alexa built-in
Full User Guide
For use with models:
• Motorola AXH01
• Motorola AXH02
• Motorola AXH03
• Motorola AXH04
• Motorola AXH
The features described in this User
Guide are subject to modifications
without prior notice.

Welcome...
to your new Motorola AX Series Wireless Home Telephone with Alexa
built-in!
This User Guide provides you with all the information you need to get
the most from your phone.
Before you make your first call or use Alexa you will need to set up
your phone. Follow the simple instructions in ‘Getting started’, on the
next few pages.
Got everything?
• Handset
• Charger cradle
• Base
• AC power adaptor for the base / Rating 5.0V - 1A
• AC power adaptor for the charger cradle / Rating 6.0V - 400mAh
• 2 x rechargeable Ni-MH battery cells
• Ethernet cable
• Telephone line cord
• Quick start guide
If you have purchased a multi-pack, you will find one or more additional handsets,
chargers with power adapters and additional rechargeable batteries.
Before you can use Alexa you will need
• An active landline home telephone service.
• An active Caller Display subscription.
• An active internet connection and Wi-Fi router.
• An Amazon account.
• The Amazon Alexa app.
• The Motorola hellovoice app.
Important
Use only the adapter and telephone line cord provided in the box.
Please note that this equipment is not designed for making emergency telephone
calls when the power fails. Alternative arrangements should be made for access to
emergency services.

3
1. Getting started..............................................................................8
1.1 Installing the base.......................................................................................................9
1.2 Installing and charging the handset batteries...............................................10
2. Getting to know your phone..................................................... 11
2.1 Overview of the handset......................................................................................... 11
2.2 Overview of the handset display ........................................................................ 13
2.3 Overview of the base...............................................................................................14
2.4 Navigating the menus ............................................................................................. 15
2.4.1 Scrolling through menus........................................................................ 15
2.4.2 Menu map .................................................................................................... 16
3. Setting up Alexa ..........................................................................17
3.1 Downloading the hellovoice app and signing in........................................... 17
4. Date & time ................................................................................. 20
4.1 Set the date and time.............................................................................................20
5. Using the phone...........................................................................21
5.1 Switch the handset on/o..................................................................................... 21
5.2 Using Alexa.................................................................................................................. 21
5.3 Making a call .............................................................................................................. 22
5.3.1 Landline call ............................................................................................... 22
5.3.2 Alexa-to-Alexa call................................................................................... 22
5.3.3 Preparatory dialing.................................................................................. 23
5.3.4 Speed dialing............................................................................................. 23
5.3.5 Dialing from the contacts list .............................................................. 23
5.3.6 Dialing from the calls list....................................................................... 23
5.4 Answering a call ....................................................................................................... 24
5.5 Ending a call............................................................................................................... 24
5.6 Hands-free .................................................................................................................. 25
5.7 Adjusting the call volume ..................................................................................... 25
5.8 Muting a call ............................................................................................................... 25
5.9 Adjusting the ringer volume ................................................................................ 25
5.10 Temporary tone dialing.......................................................................................... 25
5.11 Intercom....................................................................................................................... 25
5.11.1 Making an internal call ........................................................................... 25
5.11.2 Receiving an internal call...................................................................... 25

4
5.12 Making a second call............................................................................................... 26
5.12.1 Making a second internal call.............................................................. 26
5.12.2 Making a second external call............................................................. 26
5.13 Transferring a call unannounced........................................................................ 26
5.14 Receiving a second call ......................................................................................... 26
5.15 Joining a call in progress .......................................................................................27
5.16 Call blocking................................................................................................................27
5.16.1 Block an unknown caller ........................................................................27
5.16.2 Unblock a number ....................................................................................27
5.17 Handset locator .........................................................................................................27
6. Alexa Voice Services..................................................................29
6.1 Set an Alexa alarm................................................................................................... 29
6.2 Set an Alexa reminder............................................................................................ 29
6.3 Set an Alexa timer ................................................................................................... 29
6.4 Making an announcement .................................................................................... 29
6.5 Things to try – just tap and say..........................................................................30
7. Contacts........................................................................................32
7.1 Viewing details of a contact ................................................................................ 32
7.2 Predialing a contact................................................................................................ 32
8. Caller ID ........................................................................................33
8.1 Missed calls notification ........................................................................................ 33
8.2 Motorola AX calls list .............................................................................................. 33
8.2.1 View an entry............................................................................................. 33
8.2.2 Delete an entry ......................................................................................... 34
8.2.3 Delete all calls............................................................................................ 34
8.3 Alexa-to-Alexa calls list.......................................................................................... 34
9. Call settings .................................................................................35
9.1 Auto hang-up ............................................................................................................ 35
9.2 Auto answer ............................................................................................................... 35
9.3 Speed dial ................................................................................................................... 35
9.3.1 Add a speed dial number ..................................................................... 35
9.3.2 Edit or delete a speed dial number .................................................. 35
10. Handset settings.........................................................................37
10.1 Sounds...........................................................................................................................37
10.1.1 Ringer volume ............................................................................................37
10.1.2 Ringtone .......................................................................................................37

5
10.1.3 Key beep.......................................................................................................37
10.1.4 Out of range tone .................................................................................... 38
10.1.5 Docking tone ............................................................................................. 38
10.2 Display.......................................................................................................................... 38
10.2.1 Display contrast........................................................................................ 38
10.2.2 Wallpaper .................................................................................................... 38
10.2.3 Backlight timeout..................................................................................... 38
10.3 Language..................................................................................................................... 39
10.4 Registration ................................................................................................................ 39
10.4.1 Registering a handset ............................................................................ 39
10.4.2 De-registering a handset ...................................................................... 39
10.5 Handset name ...........................................................................................................40
10.6 Restore handset default settings.......................................................................40
10.7 Handset version........................................................................................................40
11. Advanced settings ..................................................................... 41
11.1 Base settings............................................................................................................... 41
11.1.1 Change PIN.................................................................................................. 41
11.1.2 Base version................................................................................................ 41
11.1.3 Restore base default settings .............................................................. 41
11.2 Internal names........................................................................................................... 42
11.3 Line settings............................................................................................................... 42
11.3.1 Intrusion call............................................................................................... 42
11.3.2 Flash mode................................................................................................. 42
11.3.3 Dial mode.................................................................................................... 42
11.3.4 Area code.................................................................................................... 43
12. Default settings.......................................................................... 44
13. De-registering Motorola AX device from Amazon Alexa
and hellovoice apps .................................................................. 45
14. Deleting hellovoice account ................................................... 46
15. Technical Specifications ...........................................................47
16. Help............................................................................................... 48
17. General information....................................................................51
18. Wall mounting.............................................................................57

6
Safety information
Important
This equipment is not designed for making emergency telephone calls when the
power fails. Alternative arrangements should be made for access to emergency
services.
This product is intended for connection to analogue public switched telephone
networks and private switchboards in the US.
Follow these safety precautions when using your phone to reduce the risk of fire,
electric shock, and injury to persons or property:
• Keep all slits and openings of the phone unblocked. Do not set the phone on a
heating register or over a radiator. Ensure that proper ventilation is provided at
the installation site.
• Do not use while wet or while standing in water.
• Do not use this product near water (for example, near a bath tub, kitchen sink,
or swimming pool).
• Do not allow anything to rest on the power cord. Place the power cord so that it
will not be walked on.
• Never insert objects of any kind into the product vents as that may result in fire
or electric shock.
• Unplug this product from the wall outlet before cleaning. Do not use liquid
cleaners or aerosol cleaners. Use a damp cloth for cleaning.
• Do not disassemble this product. If service or repair work is required, contact
the customer service helpline found in this User Guide.
• Do not overload wall outlets and extension cords.
• Avoid using during an electrical storm. Use a surge protector to protect the
equipment.
• Do not use this phone to report a gas leak, especially if you are in the vicinity of
the gas line.
• For pluggable equipment, the socket-outlet (power adaptor) shall be installed
near the equipment and shall be easily accessible.
Save these instructions
Important
To reduce the risk of fire, use only the supplied AC power adaptor.
Unplug this phone immediately from an outlet if:
• The power cord or plug is damaged or frayed.
• Liquid has been spilled on the product.
• The product has been exposed to rain or water. Do not retrieve the base or
charger until after you have unplugged the power the wall. Then retrieve the
unit by the unplugged cords.
• The product has been dropped or the cabinet has been damaged.
• The product exhibits a distinct change in performance.

7
Installation Guidelines
• Read and understand all instructions and save them for future reference.
• Follow all warnings and instructions marked on the product.
• Do not install this product near a bath tub, sink, or shower.
• Operate this phone using only the power source that is indicated on the
marking label. If you are unsure of the power supply to your home, consult with
your dealer or local power company.
• Do not place this product on an unstable cart, stand, or table. This product may
fall, causing serious damage to the product.
• Adjust only those controls that are covered by the operating instructions.
Improper adjustment of other controls may result in damage and will often
require extensive work to restore the product to normal operation.
• Clean this product with a soft, damp cloth. Do not use chemicals or cleaning
agents to clean this phone.
• Use only the power supply that came with this unit. Using other power supplies
may damage the unit.
• Because this phone operates on electricity, you should have at least one phone
in your home that could operate without electricity in the case the power in
your home goes out.
• To avoid interference to nearby appliances, do not place the base of the phone
on or near a TV, microwave oven, or VCR.
Battery Safety Instructions
• Do not burn, disassemble, mutilate, or puncture the battery. The battery
contains toxic materials that could be released, resulting in injury.
Important
Warning! Use only the approved rechargeable Ni-MH battery cells (1.2VDC AAA
Ni-MH 750mAh rechargeable batteries) supplied.
Caution
There is a risk of explosion if you replace the battery with an incorrect battery type.
Use only the batteries that came with your phone or an authorized replacement
recommended by the manufacturer.
• Keep batteries out of the reach of children.
• Remove batteries if storing over 30 days.
• Do not dispose of batteries in fire, which could result in explosion.
• The rechargeable batteries that power this product must be disposed of
properly and may need to be recycled. Refer to your battery’s label for battery
type. Contact your local recycling center for proper disposal methods.
Save these instructions

8
1. Getting started
Important
• Do not place your Motorola AX device in the bathroom or other humid areas.
• Avoid sources of noise and heat, such as motors, fluorescent lighting,
microwave ovens, heating appliances and direct sunlight.
• Avoid areas of excessive dust, moisture and low temperature.
• Avoid other cordless telephones or personal computers.
• Never install telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the jack is specifically
designed for wet locations.
• Never touch non-insulated telephone wires or terminals, unless the telephone
line has been disconnected at the network interface.
• Place your base within reach of the AC power outlet, telephone wall jack and
router.
• The base station must be connected to the AC power outlet and the Ethernet
cable must be plugged into the router at all times. Use only the AC power
adaptor and telephone line cord supplied with the product.
Note
If you are wall mounting your base please refer to the wall mount template on page
58.
Handset range
The unit has a range of up to 300 meters outdoors when there is a clear line of
sight between the base and handset. Any obstruction between the base and
handset will reduce the range significantly. With the base indoors and the handset
either indoors or outdoors, the range will normally be up to 50 meters. Thick
concrete and stone walls can severely aect the range.
Signal strength
The on your handset indicates that you are within range of the base. When out
of range of the base, the handset will display and Searching... . If you are on a call
and the out of range tone is set to on, you will hear a warning beep.
The line will hang up if the handset moves out of range of the base. Move closer to
the base and the handset will automatically reconnect to the corded base.
Battery low warning
If you hear a warning beep every 60 seconds during a call, you will need to
recharge the handset before you can use it again.
When charging, will scroll on the display.
Getting started

9
Plug the AC power jack into
the socket on the rear of the
base and the AC power
adaptor into the power outlet.
Plug the Ethernet cable
into the socket on the
rear of the base and
plug the other end into
any spare Ethernet port
on the router.
The telephone line cord will be pre-installed into the
socket on the rear of the base.
It is recommended to complete set-up (refer to
Section 3.1) before you plug the other end of the
telephone line cord into the telephone line wall jack.
1
2
3
1.1 Installing the base
Note
The power adapter with the smaller jack is for the base unit and the power adapter
with the bigger jack is for the charger unit.
The base station must be connected to the AC power outlet and the Ethernet cable
must be plugged into the router at all times. Use only the AC power adaptor and
telephone line cord supplied with the product.
Getting started

10
1.2 Installing and charging the handset batteries
Remove the battery cover from
the back of the handset and
insert the rechargeable Ni-MH
battery cells supplied.
Please note the ‘+’ and ‘-’
markings inside the battery
compartment and insert in the
correct direction.
Slide the battery cover back
into place.
Plug the AC power jack into
the socket on the rear of the
charger cradle.
Plug the AC power adaptor
into the power outlet.
Place the handset on the
charging cradle to charge.
Note
To maximize battery performance
we recommend to fully charge
the batteries; place the handset
on the charger cradle and charge
for at least 16 hours continuously.
Important
Use only the approved battery
cells (2 x AAA Ni-MH 750mAh
rechargeable batteries) supplied
with your handset.
Never use alkaline batteries.
1
2
3
1
2
3
4
5
5
4
Getting started

11
2. Getting to know your phone
2.1 Overview of the handset
A Ring indicator LED
Flashes when the phone rings.
B Display
For display icons, see “Overview of the handset display” on page 13.
C Left soft key / Menu / Select / OK
In standby, press to enter the main menu.
When Select or OK is displayed on the screen, press to select or confirm the
settings.
D Scroll up / Volume up
Scroll up through lists and menu options.
During a call, press to increase the earpiece and hands-free volume.
In standby, press to enter the handset ringer volume setting.
When you have entered the handset ringer volume setting, press to increase the
handset ringer volume.
When the phone is ringing, press to increase the handset ringer volume.
E Scroll left / Contacts / Flash
In main menu, press to scroll left.
In editing mode, press to move the cursor to the left.
In standby, press to open the contacts list.
In pre-dial mode, press and hold to insert a flash (R) for switchboard / PABX
services and some network services.
F Talk / Hands-free
In standby or pre-dial mode, press to make a landline call with earpiece.
During a call, press to activate and deactivate hands-free.
A
B
C
D
E
F
G
P
O
N
M
L
K
I
J
H
Q
Getting to know your phone

12
G Scroll down / Volume down
Scroll down through lists and menu options.
During a call, press to decrease the earpiece and hands-free volume.
In standby, press to enter the handset ringer volume setting.
When you have entered the handset ringer volume setting, press to decrease
the handset ringer volume.
When the phone is ringing press to decrease the handset ringer volume.
H Speed dial keys
In standby, press and hold to add, view, edit or dial the speed dial information
for that key.
During a call, press and hold to dial the speed dial information for that key.
I * / Change case / Pulse to tone dialing / Ringer o
In standby, pre-dial or editing mode, press to insert a “*”.
In editing mode, press to toggle between Abc, ABC, abc and 123 format.
During a call, press and hold to switch from pulse to tone dialing temporarily if
pulse mode was selected before.
In standby, press and hold to turn the handset ringer on / o.
J Space / Pause
In editing mode, press to insert a space.
In pre-dial mode or during a call, press and hold to insert a pause (P).
K Earpiece
L Right soft key / All calls list / Clear / Back
In standby, press to enter the all calls list.
When Clear is displayed on the screen, press to delete one character or digit.
When Clear is displayed on the screen, press and hold to delete all characters
or digits.
When Back is displayed on the screen, press to select or confirm the option.
M Scroll right / Calls list / Intercom
In main menu, press to scroll right.
In editing mode, press to move the cursor to the right.
In standby, press to open the calls list menu.
In standby, press and hold for intercom.
N Alexa key
Press to activate Alexa.
O End call / Power / Exit
During a call, press to end a call.
In menu, editing or pre-dial mode, press to exit to standby screen without
making changes.
In standby, press and hold to switch the handset o.
When the handset is switched o, press to turn the handset on.
P #
In standby, pre-dial or editing mode, press to insert a “#”.
In editing mode, press to bring up symbols.
When viewing individual call details, press to toggle the caller ID display format
between 7, 10 and 11 digits.
Q Microphone
Getting to know your phone

13
2.2 Overview of the handset display
Status bar icons
Signal icon Handset out of range
Hands-free on Batteries are fully charged
Mute Batteries are partially charged
Ringer o Batteries are running low
Missed call Batteries are almost fully discharged
Alexa message notification Batteries are empty
Alexa session in use
Handset notifications
Line In Use – When another handset is on a landline call.
Voicemail – If you have subscribed to a voicemail service oered by your telephone
service provider, Motorola AX handset can notify you when you have new voicemail
messages.
X Missed Call(s) – When you have unread new missed call(s).
Note
In the event your voicemail message notification gets out of sync with your
telephone service provider’s voice messaging system, you can manually reset it by
deleting the voicemail entry from your calls list. This will remove the notification
from the handset display; it does not delete your voicemail messages.
Status bar
Left soft key
information
Right soft key
information
Handset name
Date and time
Handset notifications
Getting to know your phone

14
2.3 Overview of the base
LED color State
Red Steady on Your Motorola AX device is connected and Alexa
service is ready.
Red Quick flashing When a handset is in use. This can be when a
handset is engaged on a landline call or on an
Alexa call.
When there is an ongoing Alexa session on a
handset.
When your Motorola AX base enters registration
mode.
Red Slow flashing Alexa service is not ready or possible network
connectivity issue.
Green Quick flashing When your Motorola AX device is updating to a
new software.
LED
Refer to table below
Handset Locator
Press to make
handsets ring so
that you can locate
a missing handset.
RESET Button
Press to restart your
Motorola AX base.
Ethernet Socket
Telephone Line
Socket
AC Power
Socket
Getting to know your phone

15
2.4 Navigating the menus
Your Motorola AX handset has an easy to use menu system.
Each menu has a list of options, which you can see on the menu map on page
16.
2.4.1 Scrolling through menus
1. From the standby screen, press Menu . The main menu is opened.
2. Use the u/ d/ t/ ukeys to scroll through the menu.
3. Left softkey - press to action the corresponding word prompt shown in the
lower left corner of the display.
Right softkey - press to action the corresponding word prompt in the lower
right corner of the display.
4. Press eto return to standby.
Getting to know your phone

16
Advanced Settings
Base Settings
Change PIN
Base Version
Base Reset
Internal Names
Line Settings
Intrusion Call
Flash Mode
Dial Mode
Area Code
Handset Settings
Sounds
Ringer Volume
Ringtone
Key Beep
Out of Range Tone
Docking Tone
Display
Contrast
Wallpaper
Backlight Timeout
Language
Registration
Register
Unregister
Handset Name
Handset Reset
Handset Version
Call Settings
Auto Hang-up
Auto Answer
Speed Dial
Date/Time
Enter Date
Date Format
Enter Time
Time Format
Calls List2
Missed Calls
Incoming Calls
Outgoing Calls
Accepted Calls
All Calls
Contacts
View
Predial
or
Press Bto enter the
contacts list.1
2.4.2 Menu map
1
You must have allowed access to your contacts in the hellovoice app for the
contacts list to be available on your Motorola AX handset(s).
2
Caller ID shows you who is calling and includes date and time of calls.
The caller ID information may not be available for every incoming call. The callers
may intentionally withheld their names and/or telephone numbers. Or they may
be calling you through a switchboard.
You must subscribe to your network provider’s Caller ID or Call Waiting service for
these features to work. Charges may apply.
Getting to know your phone

17
3. Setting up Alexa
To use Alexa Calling and Messaging you need the below on your smartphone:
Android OS 5.1 or higher
iOS 10.0 or higher
An Amazon account
Download the Amazon Alexa app
Download the hellovoice app
To download apps to your iPhone or Android smartphone, you can go to the
relevant app store for your device.
3.1 Downloading the hellovoice app and signing in
To complete the set-up of the Motorola AX device you will need to download the
hellovoice companion app, this supports set-up and interaction with the Motorola
AX series.
1. Download the hellovoice app to your smartphone.
2. Ensure your smartphone is using the same Wi-Fi network as the router your
base is connected to.
3. Once you have downloaded the app, go to your smartphone home screen and
click on the icon below.
4. Tap Setup a new Motorola System and follow the on-screen instructions to add
your new Motorola AX device.
5. You will be asked to sign in to Amazon account through the hellovoice app.
If you are not already signed in to your Amazon account via the Amazon
Mobile Shopping app on your smartphone, you will need to enter your Amazon
account details and select Sign in .
6. hellovoice will ask you to provide a one-time consent to share your Amazon
profile information. This profile will only include your name and email address
so hellovoice can uniquely identify you when you log in. You must consent to
share this information in order for the login to complete. Tap Allow to continue.
7. The app will then search for all active Motorola AX devices. Select the device
you want to connect to Alexa and tap Continue .
Note
Only one Motorola AX device can be set up at a time. If it cannot find your
Motorola AX device, check your base AC power adapter is securely connected
Setting up Alexa

18
and the Ethernet cable is plugged into the router and check your smartphone is
connected to the same Wi-Fi network the base is connected to.
8. hellovoice will ask you to allow access to your smartphone contacts. This will
allow the app to automatically synchronize the contacts in your smartphone to
the hellovoice app and Motorola AX contacts list. Tap Allow to continue.
9. When contacts synchronization completes, tap Continue .
10. To register or connect your device to the Alexa Voice Service, tap Amazon Alexa
Login and enter your Amazon account details and select Sign in .
11. You must allow Motorola AX device access to Alexa Voice Service when
prompted. Tap Allow to continue.
12. Once your device is connected to Alexa, tap Start using .
13. You will then be guided to install the Amazon Alexa app if you have not already
installed it. Tap Continue .
Once you have installed Amazon Alexa app, tap Done to return to hellovoice
app to continue with the set-up. Tap Continue .
14. You will be asked to sign in to Amazon Alexa app. If you are not already signed
in to your Amazon Alexa app on your smartphone, you will need to enter your
Amazon account details and select Sign in .
Note
You must sign up for Alexa Communication in order to use Alexa-to-Alexa
Calling and Messaging on Motorola AX devices. As part of the sign-up process,
you will be asked to enter and verify your smartphone number and to allow
access to your smartphone contacts. It is important to allow the Amazon Alexa
app to access your contacts as this will enable Alexa to call the person or
contact name.
15. Return to hellovoice app and tap Continue .
16. There may be updates available for your Motorola AX handsets and base,
especially if this is a first-time connection. The app will automatically check for
available software updates.
Tap Update All to download and install the latest software to your Motorola AX
handset and base. The update may take up to 20 minutes depending on your
Internet connection speed. Once the update is complete, your telephone will
automatically restart.
Note
The base AC power adapter and Ethernet cable must remain connected at
all times and all the handsets are placed in their cradles during the software
update. The telephone line cord can be plugged in to the telephone line wall
jack once this initial software update has completed.
It is also recommended that you do not interrupt the update process and that
you have an alternative phone connected to avoid missing important calls.
If there are no updates available for your device, you will be prompted, You are
using the latest software available . Tap Done and Continue .
17. You can now plug the other end of the telephone line cord into the telephone
wall jack. Your Motorola AX device is now ready to use.
Setting up Alexa

19
Note
If the Alexa key is pressed before the set up is complete the screen will display
Account error. Alexa service is not ready and the handset will announce “Your
device isn’t registered. For help, go to its companion app.”
Setting up Alexa

20
4. Date & time
The date and time on your Motorola AX device are set automatically during set-up
with the hellovoice app. If you subscribe to caller ID service, the day, month and
time are set automatically with each incoming call, thereafter.
In the event your handset date and time get out of sync after events like power
outages or a switch to daylight-saving time, you can set the date and time
manually.
4.1 Set the date and time
1. Press Menu , scroll uto Date/Time and press Select .
2. The last set date is displayed. Enter the date, e.g., when set to MM/DD,
01/31/2019 for 31 January 2019 and press OK .
3. To change the date format, scroll dto Date Format and scroll tor uto select
either MM/DD or DD/MM . Press OK .
4. The last set time is displayed. Enter the time, e.g., when set to 24 Hours, 14:30
for 2:30pm.
If the current time format setting is 12 Hours, scroll tor uto select AM or PM .
5. Once the time is set, to change the time format, scroll dto Time Format and
scroll tor uto select either 12 Hours or 24 Hours . Press Save .
6. Press eto return to standby.
Date & time