Motorola MH7020 User manual

Quick Start
AC2200 Mesh-Ready WiFi Router
with Motorola Whole Home Tri-Band
WiFi Compatibility
MODEL MH7020

Included in the box
Para una Guía de Inicio Rápido en español, por favor vaya a
www.motorolanetwork.com/MH7020IR
Motorola Router
Ethernet Cable
Power Adapter
(varies by region)

MH7020 Quick Start 3
Let’s get started
We highly recommend you use the MotoManage™ app to
configure your Motorola WiFi Router. In addition to setting up
your router, the app provides advanced security for all your
devices, the ability to monitor and control your WiFi network
remotely, advanced parental controls, and many other features.
If you don’t want to use the app, you can also set the system up
manually. In that case, skip to the section Setup your Network
Manually on the next page.
1. Download the MotoManage™ app from the App Store or
Google Play to set up and manage your network.
2. Open the app and follow the steps to install your devices.
3. In the app, when asked, scan the QR code on the back of
the device and follow the steps.
4. The app will then ask you if you want to install a Satellite.
Since the MH7020 does not come with a Satellite, tap
Done with Setup.
5. Now enjoy the app. You can easily elect to keep your
original WiFi name and password, as we recommend.
QR code
The app includes basic and advanced features, which are all
available free of charge for the first month. After that you will be
able to decide whether you’d like to keep the advanced features
for a small monthly fee.
SAMPLE
SAMPLE

Setup your network manually
If you are not using the MotoManage app, you will need to set
up your WiFi Router manually.
The Motorola logo on the front of the unit should start blinking
green while the unit powers up. If the logo is not blinking green,
check that the On/O button on the back panel is pushed in.
Wait for the Motorola logo to become solid green. This may
take up to 2 minutes. If the Motorola logo does not stop blinking
please see the Troubleshooting section at the end of this guide.
1. Place the unit near your cable modem, DSL modem, fiber
optic modem, or an in-building Ethernet network used for
Internet access.
2. Plug the included Ethernet cable between the WAN/LAN
port on your MH7020 and the LAN port of your modem or
the Ethernet jack of your in-building network.
3. If you are using a modem, switch the power of the modem
o now. (For some modem/routers, this requires you to
remove a backup battery.) After the modem is o for at
least 10 seconds, switch it back on. (If you removed a
backup battery, plug the battery back in first.)
4. Now, connect the supplied power adapter between the
Router’s power jack and an electrical outlet.

MH7020 Quick Start 5
Expanding your network
The MH7020 includes high-power WiFi, however in some cases
this may not be enough to cover your entire home with strong
WiFi signals. If you have areas of your home that have poor WiFi
reception you may add a Motorola MH7021 Satellite to create a
whole home Mesh Network to improve your WiFi coverage.
As an AC2200-Ready router, the MH7020 has a third WiFi band
that is available to connect to MH7021 Satellites. Normally this
band is not used by the Router, however if you decide to add
a Satellite, the band is configured to connect to the Satellite to
ooad the trac between your Router and Satellite to free up
bandwidth on your network.
You may add up to 3 satellites to your MH7020.

Rear Panel
ON/OFF button and POWER jack
Press the power button in until it clicks for ON. Connect the
supplied power adapter between the power jack and an
electrical outlet.
WAN/LAN and LAN ports
On this MH7020 Router, the WAN/LAN port is a WAN port. Use
this port to connect your Router to your modem’s LAN port. If
you later add a Satellite unit to your network, the WAN/LAN
port on the Satellite is a LAN port. You can connect a computer,
smart TV/media player, game station, or other Ethernet-capable
device to any LAN port.
WPS button
Most users will not use the WPS button. It is not needed to set
up your WiFi.
RESET button
The reset button is located on the bottom of the unit. If you
need to reset your unit, press this button using a small object
such as a paperclip for 10 seconds.
Back
of MH7020

MH7020 Quick Start 7
Front Panel Light
The Motorola Logo on the front of the units will change colors to
indicate the status.
Connected to your modem.
Solid Green
Blinking Green
Blinking Amber
Unit is powering up.
After power up, blinking green indicates
the WAN port is not connected to your
modem.
WPS is active and in discovery
mode, or the software is being
upgraded.
Color Description

Troubleshooting Tips
What if I can’t make an Internet connection right
after installation?
• First turn the modem that provides your Internet connection
o for at least 8 seconds, then on, to see if that fixes the
problem.
• Check that the Router’s power adapter is plugged into a live
outlet, and the power button is pushed in.
• Check that the Router’s Ethernet cable is securely plugged
into the WAN/LAN port and that other end of the cable is
plugged into your modem’s LAN port.
• Try plugging an Ethernet cable from your computer or
laptop to the LAN port of the Router. If you can access the
Internet through your computer than the problem is with
your wireless client. Verify that your wireless device has
selected the correct WiFi network and it connected
successfully.
• Try connecting a computer directly to the modem, to verify
that the modem is online.

MH7020 Quick Start 9
The light on the Router keeps blinking green?
• Check that the Ethernet cable on the Router is firmly
plugged into the WAN/LAN port of the Router and the
other end of the cable is plugged into the LAN port of the
modem.
• Verify that the modem is powered on and connected to the
Internet.
• The Ethernet cable may be bad, replace the cable with a
known working cable.
What if I am connected wirelessly but my connection seems
slow or keeps dropping?
• Wireless range can be limited by a variety of issues,
including weak wireless clients and challenging building
configurations. You may need to reposition your unit to
improve the coverage in your home.
• Avoid interference from Bluetooth headsets and stereos,
microwave ovens, WiFi-capable printers, and 2.4 GHz
cordless phones and base stations. Try not to put the Router
close to these types of interfering devices.
• You may need a Satellite unit to provide coverage
throughout your home. The MH7021 is a single Satellite unit
designed to work with the MH7020 WiFi Router. You may
add up to 3 satellites to your MH7020.

What if I don’t know my Wireless Network Name/SSID or Se-
curity Key/Password?
• The MotoManage app provides an easy way for you to look
up or change your current WiFi or Wireless Network Name
and Password settings. Otherwise, the default values are
printed on the back label of your unit. Use these unless you
changed them. If you have a device that connects wirelessly
to the Router, it may show the Wireless Network Name/SSID
and Password.
• If all else fails, reset the device to factory defaults by
pressing the Reset button on the bottom of the case for
10 seconds. (A paperclip helps.) You can then use the
default values.
Do you have any other questions? We have lots more
information at www.motorolanetwork.com/mentor
We like to help.
Please visit our support website or call our support specialists.
Our website has our Motorola Mentor information, and also
provides returns and warranty information.
www.motorolanetwork.com/support
Email: [e-mail]
Phone: [phone] or 617-753-0562
Our full-length user manual is available at
www.motorolanetwork.com/MH7020manual

MH7020 Quick Start 11
Label Symbols
DC voltage
AC voltage
For indoor use only
Class II equipment
Energy Eciency Marking
Symbol Indicates
Limited Warranty
MTRLC LLC warrants this product against defects in material
and workmanship for a warranty period of 2 years. To read the
full warranty, please go to
www.motorolanetwork.com/warranty

Safety Precautions
These precautions help protect you and your MH7020.
• Do not put the MH7020 or its power adapter in water, since
this is a shock hazard.
• The MH7020 should normally be installed indoors. If you use
it outdoors, protect it from moisture and be careful about
temperature.
• Your MH7020 should be operated in an environment that’s
between 32 and 104° Fahrenheit (0 to 40° Centigrade).
• Your MH7020 should not be in a confined space. There
should be room for air flow around the top, front, and sides
of the MH7020.
• Make sure to use your MH7020’s power adapter and a com-
patible electrical outlet.
FCC Statement
This device complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) This device may
not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause
undesired operation.
Additional FCC and Regulatory Compliance information can be
found at www.motorolanetwork.com/MH7020manual
MTRLC LLC PO Box 121147 Boston, MA 02112-1147
© Motorola Mobility LLC 2020. MOTOROLA, the Stylized Motorola Logo, and the Stylized M
Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. and are
used under license. Minim is a registered trademark of Minim, Inc. All other trademarks are the
property of their respective owners. All rights reserved. Produced by MTRLC LLC, ocial
licensee for this product.
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