Motorola MH7021 User manual

M O T O R O L A W H O L E H O M E
W I F I
Quick Start

Included in the Package
Motorola Router
Motorola Satellite
Power Supply
Ethernet Cable

Let’s get started
Download the MotoManage™ app from the App Store or Google Play. Open
the app and follow the instructions to install your devices. The app will have
you scan the QR code on the units and automatically configure the units for
you.
Positioning the units around your home
When placing the unit labelled satellite, you should try and position it
halfway between the router and the area you want to provide WiFi coverage.
Note that the satellite must be within range of your router’s WiFi signal in
order to sync with the router.
The satellite will power up and attempt to sync with the router. While
attempting to sync the Motorola logo will blink blue. If it continues to blink
blue after a couple minutes your satellite is out of range, you must move the
satellite closer to the router.
After the satellite syncs with the router the Motorola logo will turn either
green or amber. If the logo turns green, congratulations, the connection
between the router and the satellite is good.
If the logo turns amber, the connection to the router is weak. We recommend
moving the satellite closer to the router to improve the signal.

Wireless Router
The MH7021 has a unique Wireless Network Name/SSID and Wireless
Security Key/Password printed on the MH7021 back label. Set up your
wireless devices to work with this SSID and security key, or with the SSID
and security key you specified, if you changed them.
Note that wireless performance depends on a number of factors. Please keep
these things in mind:
•Try to avoid interference from Bluetooth headsets and stereos, microwave
ovens, WiFi-capable printers, and 2.4 GHz cordless phones and base stations.
Try not to put the MH7021 close to these interfering devices.
•Wireless range can be limited by a variety of issues, including weak wireless
clients and challenging building configurations.
Front Panel Light
The Motorola Logo will change colors to indicate the status
COLOR DESCRIPTION
Solid Green Connected with a strong signal
Blinking
Green Unit is powering up.
Blinking Blue
Unit is trying to pair with another device.
Solid Amber Connected with a weak signal.
Blinking
Amber WPS is active and in discovery mode.

Troubleshooting Tips
What if I can’t make an Internet connection right after installation?
•First turn off the modem that provides your Internet connection for at least 8
seconds, then on, to see if that fixes the problem.
•Check that the MH7021’s power supply is plugged into a live outlet, and that
the Ethernet cable is connected securely.
What if I am connected wirelessly but my connection seems slow or
keeps dropping?
Please re-read the Wireless Router section above.
What if I don’t know my MH7021’s Wireless Network Name/SSID or
Security Key/Password?
The default values are printed on the bottom label of the MH7021. Use these
unless you changed them. If you changed them, try to remember where you
put the new values. If you have a device that connects wirelessly to the
MH7021, it may show the Wireless Network Name/SSID and Password. You
can also find this information in the MH7021 Configuration Manager.
Information about using this is in the Configuration Manager section above.
If all else fails, reset the device to factory defaults by holding the Reset
button depressed for 10 seconds. (A paperclip helps.) You can then use the
default values.
Do you have any other questions? We have lots more information at
www.motorolanetwork.com/mentor

We like to help.
Please visit our support Website or call our support specialists. Our Website
has our Motorola Mentor information, and also provides returns and warranty
information.
www.motorolanetwork.com/support
Email: [email protected]
Phone: [phone] or 617-753-0562
Our full-length user manual is available at
www.motorolanetwork.com/MH7021manual
Limited Warranty
MTRLC LLC warrants this product against defects in material and
workmanship for a warranty period of 2 years. To read the full warranty,
please go to www.motorolanetwork.com/warranty

Safety Precautions
These precautions help protect you and your MH7021.
Do not put the MH7021 or its power supply in water, since this is a shock hazard.
The MH7021 should normally be installed indoors. If you use it outdoors, protect it
from moisture and be careful about temperature.
Your MH7021 should be operated in an environment that’s between 32 and 104°
Fahrenheit (0 to 40° Centigrade).
Your MH7021 should not be in a confined space. There should be room for air flow
around the top, front, and sides of the MH7021.
Make sure to use your MH7021’s power supply and a compatible electrical outlet.
FCC Statement
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one of the following
measures:
● Reorient or relocate the receiving antenna.
● Increase the separation between the equipment and receiver.
● Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
● Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
For product available in the USA/Canada market, only channel 1~11 can be operated.
Selection of other channels is not possible.
Operation of 5GHz channels is for Indoor Use Only.
This device and its antennas(s) must not be co-located or operating in conjunction with
any other antenna or transmitter except in accordance with FCC multi-transmitter
product procedures.

IMPORTANT NOTES:
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
minimum distance 34cm between the radiator & your body.
MTRLC LLC PO Box 121147 Boston, MA 02112-1147
©MTRLC LLC 2020. MOTOROLA and the Stylized M Logo are trademarks or
registered trademarks of Motorola Trademark Holdings, LLC. and are used under
license. All other trademarks are the property of their respective owners. All rights
reserved.
277xx-EL-E/01598