Motorola ML2410 User manual

AC1900 LTE Router
Quick Start
Model ML2410

Let’s get started
If you want to provide cellular backup to your existing Internet connection
we recommend setting up and testing the cellular connection as described
below than changing the configuration to enable cellular backup.
To use your ML2410 modem you need an activated micro SIM (3FF format),
which you normally get from your mobile broadband service provider. If
instead you use a nano SIM card (used by most phones today), you must use
a SIM Card Adapter. SIM card adapters are available from Amazon and other
online retailers.
You must remove the battery cover on the ML2410’s back panel to access the
SIM slot. Using a Philips head screwdriver remove the screw from the battery
cover, remove the battery cover, and insert the SIM. Replace the battery
cover when finished.
Next, attach the 2 LTE Antennas to the ML2410 by screwing them finger-
tight into the 2 gold connectors located on the back of the unit.
Now, connect the supplied power cube between the ML2410’s power jack
and a working electrical outlet. The ML2410 should power up and the power
light on the top of the unit should turn amber while the unit powers up. If the
power light does not turn on, check that the On/Off button on the back panel
is On. Wait for the Cell Status light to turn on. This may take up to 2
minutes. If the Cell Status light does not turn on please see troubleshooting
tips at the end of this Quick Start. If you want to use the ML2410 as cellular
backup continue below, otherwise skip ahead to Connect your Devices
below.

Using the ML2410 for Cellular Backup
Connect the ML2410’s yellow Ethernet cable between the ML2410’s WAN
port and the Ethernet port of a cable modem, DSL modem, or fiber optic
modem used for Internet access.
Switch the power of the modem off now. (For some modem/routers, this
requires you to remove a power backup battery.) After the modem is off for
at least 10 seconds, switch it back on. (If you removed a backup battery, plug
the battery back in first.)
Now, connect the supplied power cube between the ML2410’s power jack
and a working electrical outlet. The ML2410 should power up and the power
light on the top of the unit should turn amber while the unit powers up. If the
power light does not turn on, check that the On/Off button on the back panel
is On. The power light will turn green when the unit has finished powering
up.
To configure your ML2410 for cellular backup you will need to access the
ML2410’s configuration manager. To access the ML2410 with a wired
connection plug an Ethernet cable into one of the ML2410’s LAN jacks and
the other into your desktop or laptop’s Ethernet port. To connect via WiFi to
the ML2410, go into the WiFi setup section for the device (not the router).
Then use the ML2410 router’s WiFi Network Name (SSID) and WiFi
Password/Key. The unique factory-set default settings are printed on a label
on the bottom of the ML2410.
Next, to access the ML2410’s configuration manager open your Web
browser. Type http://192.168.5.1 in the address bar and press Enter.
In the login dialog box, enter the Login information printed on the bottom
label of your ML2410.
The Basic Setup page will appear. If the Basic Setup page doesn’t appear,
please see the Troubleshooting Tips below.
From the dropdown menu next to Internet Connection, select the type of
connection you have. Most users should select DHCP.

Next check the box next to Enable Cellular Backup. This will turn on
cellular backup in case your Internet connections goes down. The ML2410
should automatically detect your SIM card and should be configured
correctly.

Connect Your Devices
The ML2410 lets many devices share your Internet connection. Devices can
connect by using WiFi or by plugging into one of the ML2410 Ethernet ports.
WiFi Wireless
You can connect any of your WiFi devices by first going into the WiFi setup
section for the device (not the router). Then use the ML2410 router’s WiFi
Network Name (SSID) and WiFi Password/Key. The unique factory-set
default settings are printed on a label on the bottom of the ML2410. If you
prefer to use a different network name and password, please see the chapter.
Changing Wireless Security Settings in the full length manual at
www.motorolanetwork.com/ML2410manual
Wired Ethernet
You can also connect up to two HDTVs, computers, game stations, or other
devices with an Ethernet cable between an Ethernet port of the device and
any one of the LAN jacks on the router. Some devices have a Network Setup
section where you specify a wired Ethernet connection. If you have a
problem with a particular device, consult its user manual.
Once you’ve set up a Wireless or Wired Ethernet connection, try to browse
the Web. If browsing works, Congratulations! Your ML2410 is working.
If your ML2410 is NOT working, see Troubleshooting Tips and We like to
help at the end of this Quick Start.
USB 3.0 Port
Also available on the rear panel is a High-speed USB 3.0 port for connecting
USB memory devices or external hard drives. This port can be used to attach
USB Drives, that can then be accessed through the network. For more
information on this feature go to
www.motorolanetwork.com/ML2410manual . A cable for this port is not
provided with the ML2410. Use a standard USB 3.0 cable to connect USB
3.0 devices, or a USB 2.0 cable can be used for USB 2.0 devices. For the
ML2410-side of the connection, the cable needs to have a USB type-A male
connector.

MotoManage™
We strongly suggest that you download the MotoManage™ App from the
Apple App Store or from Google Play to access basic and advanced network
control features. The app lets you manage your network quickly and easily,
and it makes it easy to keep your network’s original wireless settings
The app includes basic and advanced features, which are all available free of
charge for the first month. After that you will be able to decide whether you’d
like to just keep the free features, or whether you’d like to also keep the
advanced features for a small monthly fee.
1Download the MotoManage app on your smartphone or tablet.
2Open the app.
3Scan the QR code on the bottom of your ML2410 to setup your device’s
WiFi network.
4Now enjoy the app. You can easily elect to keep your original name and
password, as we recommend. Plus you can easily monitor your Internet
usage and WiFi signal strength, get security alerts that help protect your
network, control Internet access by devices, or set up some basic
parental controls.
Note that your ML2410 must be online for the app to communicate with it.

Improving WiFi Performance
As noted before, the ML2410 has a unique WiFi SSID/Network Name and
WiFi Password/Security Key printed on the ML2410’s bottom label. Use
these unless you want to change them for some reason. If you do change
them, we suggest that you tape a label with the new SSID and Password onto
the ML2410. (Changing them will not affect WiFi quality.)
Note that WiFi performance depends on a number of factors. Please keep
these things in mind:
•Where possible, put the ML2410 in a central place so that it’s not too far
away from your other WiFi devices.
•Don’t put the ML2410 close to interference-generating wireless devices such
as Bluetooth headsets and stereos, microwave ovens, 2.4 GHz cordless
phones and base stations, and WiFi printers.
•The ML2410 router provides a powerful WiFi signal that can help reach
many corners of your house. However, WiFi range can be limited by a
variety of issues, including weak WiFi clients and challenging building
configurations. Many devices, such as phones, that you may use to connect to
the ML2410 do not have as powerful a WiFi signal. Although the ML2410’s
advanced WiFi technology can help improve the performance and range of
the devices, often the weaker signal of your other devices can be a limiting
factor.
•If you have coaxial cable running near your router and a distant WiFi access
point, HDTV, or other device, MoCA is often a good way to connect the
router to the device. MoCA can share the same cable used for cable TV,
cable Internet, or FiOS fiber optic service. With the Motorola MM1000
MoCA Adapter, speeds are up to 1,000 Mbps.

Top/Front Panels
LIGHT COLOR DESCRIPTION
Power
Green
or
Amber
Green: ML2410 power on
OFF: ML2410 power off
Amber: ML2410 powering up
Cell Status Green
or
Amber
Green: Connected in LTE mode
Amber: Connected in 3G mode
Blinking:
Off: Sending data
Not Connected
Internet Green
Green: ML2410 online
OFF: ML2410 offline
2.4
Green
ON: 2.4 GHz WiFi is enabled
Blinking: Data is flowing or WPS is in
discovery mode.
OFF: WiFi is not enabled
5
Green
ON: 5 GHz WiFi is enabled
Blinking: Data is flowing or WPS is in
discovery mode.
OFF: WiFi is not enabled
WPS Green
ON: 1 Gigabit Ethernet connection
Blinking: Data being sent
OFF:
No
device connected

Battery Purchase and Replacement
The ML2410 has battery back-up circuitry which will power the ML2410 in
the event of a power failure. The ML2410 typically does not ship with a
battery included. A battery is not required for normal operation with AC
power. If you want a back-up battery, you can purchase one online.
The type of back-up battery that must be used with this product is
Model 98250 from MTRLC LLC, and is labeled BP-15033-22/2150 S.
Note that in the case of loss of power, the ML2410 can provide up to 6hours
of Internet access when equipped with the optional battery. You can
maximize the runtime on battery by turning off certain features in the
ML2410 configuration manager. To disable these features, log into the
ML2410’s configuration manager by opening your Web browser and
typing http://192.168.5.1 in the address bar and press Enter. In the login
dialog box. Enter the Login information printed on the bottom label of your
ML2410.
In the left hand menu, select Admin then Power Management. Click
the Enable button next to Power Saving. You can now turn off the WiFi,
the WAN ports, the LAN ports, the LTE module, or the USB port to save
power, if you are not using them while in battery-power mode.
CAUTION
RISK OF EXPLOSION IF BATTERY IS REPLACED WITH AN
INCORRECT TYPE! DISPOSE OF USED BATTERIES ACCORDING TO
THE INSTRUCTIONS PROVIDED WITH THE BATTERY.

Troubleshooting Tips
Why can’t I connect to the Internet after installing my modem?
•Check that the modem is powered on. The power LED on the front panel
should be on. If it is not on, then:
oCheck that the power button on the back of the unit is pushed in.
oCheck that the power cable is correctly plugged into the modem and that
the other end of the cable is plugged into a working electrical outlet.
•Confirm that the modem can talk to the SIM. Log into the Configuration
Manager by typing 192.168.5.1 in the address bar of your browser, go to that
address, enter the Username and Password. The default username and
password are printed on the bottom of your device. On the left hand menu,
click on Status then Cellular. There should be a 19 or 20 digit number next
to IMSI. If this number is missing, try reinserting your SIM. You may need
to get a new SIM from your service provider if the modem can’t read it.
•Verify with your service provider that your account is active.
• You may need to set the APN on your modem. Log into the Configuration
Manager by typing 192.168.5.1 in the address bar of your browser, go to that
address, enter the Username and Password. On the left hand menu, click
Basic Setup then APN. You should contact your service provider for the
correct APN. Some common APNs are:
Verizon: VZWINTERNET
AT&T: NXTGENPHONE
or
BROADBAND
T-Mobile: fast.t-mobile.com
For more information on setting APNs please see the full length manual at:
www.motorolanetwork.com/ML2410manual
I’m unable to access the ML2410 when I try to login to the Configuration
Manager
•First check that the ML2410’s Power light is on.
The yellow Ethernet jack on the back of the ML2410 has a green LED on it.
This LED should be on when the Ethernet cable is plugged in. If it is not on,
check that the Ethernet cable is securely plugged in. If that doesn’t work,

your Ethernet cable might be bad; try an Ethernet cable that you know is
working.
•I’m plugging the ML2410’s WAN port of a modem and cannot access the
Internet.
•Power cycle the modem This will cause it to request a new IP address.
•Verify that your ML2410’s WAN port is configured for DHCP, sometimes
called Dynamic Routing, Cable Modem, or Automatic.
Do you have any other questions? A good place to start is our full-length
manual: www.motorolanetwork.com/ML2410manual

We like to help.
Please visit our support Website or call our support specialists. Our Website
has our Motorola Mentor information, and also provides returns and warranty
information.
www.motorolanetwork.com/support
Email: [email protected]
Phone:
In the US and most other countries:
800-753-0797 or [phone]
UK: [phone]
Spain: [phone]
Our full-length user manual is available at
www.motorolanetwork.com/ML2410manual
Limited Warranty
MTRLC LLC warrants this product against defects in material and
workmanship for a warranty period of 2 years. To read the full warranty,
please go to www.motorolanetwork.com/warranty

Safety Precautions
These precautions help protect you and your ML2410.
This equipment is designed with the utmost care for the safety of those who install and
use it. However, special attention must be paid to the dangers of electric shock and
static electricity when working with electrical equipment. All guidelines of this and of
the computer manufacturer must therefore be allowed at all times to ensure the safe use
of the equipment.
Do not put the ML2410 or its power cube in water, since this is a shock hazard.
Protect the ML2410 from moisture and be careful about temperature.
Your ML2410 should be operated in an environment that’s between 32 and 104°
Fahrenheit (0 to 40° Centigrade).
Your ML2410 should not be in a confined space. There should be room for air flow
around the top, front, and sides of the ML2410.
Make sure to use your ML2410’s power cube and a compatible electrical outlet.
MOTOROLA and MTRLC assume no liability for damage caused by any
improper use of the router.

FCC Statement
This device complies with Class B Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Note: this equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instruations, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures: reorient or relocate the
receiving antenna, increase the separation between the equipment and receiver, connect the equipment into an outlet on
a circuit different from that to which the receiver is connected, and/or consult the dealer or an experienced radio/TV
technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void
the user's authority to operate the equipment.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
For operation within the 5.15 - 5.25GHz frequency range, it is restricted to indoor operation. This device meets all the
other rerquirements specified in Part 15E, Section 15.407 of the FCC Rules.
For Country Code Selection Usage (WiFi Devices):
Note: The country code selection is for non-US models only, and is not available to all US models. Per FCC regulation,
all WiFi products marketed in the US must be fixed to US-operation channels only.
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment
should be instsalled and operated within minimum distance 42cm between the radiator and your body.
DC input connector is center-pin positive polarity.
WEEE is a directive in the EU that designates safe and responsible collection, recycling,
and recovery procedures for electronic waste.
MTRLC LLC
PO Box 121147
Boston, MA 02112-1147
©MTRLC LLC 2020. MOTOROLA and the Stylized M Logo are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. and are used under license. All other
trademarks are the property of their respective owners. All rights reserved.
27-EL-A /0198