MS Yealink T54W User manual
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Press the Messages button on your phone to access your voicemail box, or dial 5001
if you can not identify the voicemail button.
When prompted, enter your default voicemail pin 2323, and then press
Note: If you subscribe to multiple mailboxes, press the left or right arrows on the directional
pad to select the extension of the voicemail you want to access. Then follow the steps above.
To access another person’s mailbox
Dial 5000.
When prompted, enter the other person’s extension number.
Enter the voicemail PIN of the other person’s mailbox, followed by #.
STEP 1: Set-Up Your Voicemail
The first time you log in to your mailbox, you are walked through recording your name for the
directory and recording your personal greeting. The name recording is for the dial-by-
name directory, so when someone enters the first three letters of your last name, it will
playback your name recording. The greeting plays when your mailbox is reached. It is
essential to make a custom message, as many callers will not leave messages at mailboxes
that have generic greet-ings.
Accessing Voicemail from your Desk Phone
END-USER QUICK START GUIDE
#
MISWITCH VOICEMAIL SYSTEM
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END-USER QUICK START GUIDE
•
Start a web browser.
•
Go to phone.miswitchcommunications.com
Click in the Login name field and type your user name
___________________ ___________________(ext@customerdomain).
Your customer domain typically is the same as your email address
domain. Click in the Password field and enter your user password.
(default password is ______________________________
Accessing Voicemail from the user portal
•
From the Settings tab of the Messages page, click the speaker icon
•
Next to New Greeting, click Record and the system will call you, or upload an existing
greeting.
Record your greeting
YEALINK T54W PHONES
www.miswitchcommunications.com
Available features may vary. Provided feature set is based on the original order and
the system administrator’s requests for each deployment. Please contact your system
administrator or MISWITCH directly to discuss any additions to the system.
Hold
YEALINK T46U PHONES
www.miswitchcommunications.com
Available features may vary. Provided feature set is based on the original order and
the system administrator’s requests for each deployment. Please contact your system
administrator or MISWITCH directly to discuss any additions to the system.
www.miswitchcommunications.com
END-USER QUICK START GUIDE
When a call comes in, you can answer it via a headset, speakerphone, or handset.
STEP 2: Using your desk phone
Making Calls
Making a call with your phone does not require a leading 9. You can dial on-hook or
off-hook .
Receiving Calls
To dial on-hook
To answer a call using a handset
– Lift the handset off-hook .
To answer a call using a speakerphone
– Press the Speaker button.
To answer a call using a headset
Usage depends on how the headset is connected. Often, you'll press the button on the
headset or press the headset button on the phone.
•
Dial the phone number.
•
Pick up the handset, headset, or speaker.
To dial off-hook
•
Pick up the handset, headset, or speaker.
•
Dial the phone number.
•
Calls to the US and Canada are all dialed using 10 or 11 digits.
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END-USER QUICK START GUIDE
Blind Transfer
To blind transfer using Yealink phones
•
Dial the recipient’s extension or press their BLF.
•
Speak to the recipient, and then either press Transfer again to complete or cancel if the
recipient cannot take the call.
•
Press Transfer
•
Dial the extension of the recipient
•
Press B Transfer key
•
Or press the recipient's BLF/Speedial button if available
HANDLING CALLS
Your cloud PBX features various ways to move calls around, including attended
transfer, unattended (blind) transfer, voicemail transfer, park, and more. In this section,
references to BLF's are the one-touch buttons to extensions programed on the left and right
side of your phone screen.
Attended Transfer
Attended transfer allows you to speak to the transfer recipient prior to completing the transfer
while the caller is on hold.
To perform an attended transfer using Polycom and Yealink phones
•
Press the Transfer key/softkey on your phone.
Voicemail Transfer
Transfer a call directly to voicemail
•
Press Transfer
•
Press 7
•
Dial the extension or BLF of the recipient.
•
Press B Transfer
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END-USER QUICK START GUIDE
•
Press the Park key in an active call. The system transfers the caller to the Park
extension and the LED will turn from green to red.
•
Hang up.
•
To retrieve the parked call, press the park key where the call is parked from any
phone.
Transfers to External Numbers
A transfer can also go to an external number such as a cell phone. Follow the transfer directions
above but instead of dialing an extension, dial a 10-digit phone number.
Park and Hold
On your phone system, hold is a local function. This means a call held on your phone cannot be
picked up at another station. Park is a system-wide function. This means a call parked at one
phone may be picked up by any phone.
To park a call
Extension Dialing
Extensions on your system can be dialed using their 3-to-4 digit extension or by
pressing the button on your phone corresponding to the desired extension.
Intercom
When one phone intercoms another extension, it does not ring the other phone.
Instead, the other phone will beep, and then its microphone and speaker turn on.
To intercom dial *50 + ext. For example, to intercom extension 100, dial *50100.
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END-USER QUICK START GUIDE
STEP 3: Setting up ReachUC for Mobile & Desktops
Installing Mobile Application
Search ReachUC and
install the app
To use ReachUC simply log-in with
the credential from your PBX
portal. That’s all there is to it.
Installing ReachUC for your Desktop
•Go to reachuc.com/download
•Select Windows or Mac
•Install the application and log-in with the credentials
from your PBX portal.
www.miswitchcommunications.com
(866) 835-8738
Call/Text Support for Assistance:
248-929-9940
Text the word "Guide" to 248-929-9950 for a digital
copy of this guide and others.
Visit our resources page at:
www.miswitchcommunications.com/resources
For ReachUC resources go to:
www.reachuc.com
EMERGENCY 911 CALLS
•
When you dial 911 from ReachUC running on a mobile phone, the application will automati-
cally dial out using your existing cellular service. 911 calls from your mobile phone will not be
routed through your UCaaS service provider.
•
911 calls dialed from the desktop (WebRTC) app will be routed through your UCaaS service
provider (the same as any other softphone).
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