Multi-COM NTD User guide

NEW TECHNOLOGY DIALLER
INSTALLER MANUAL
Document Version 1.1- Australia & New Zealand Only

2 3Wiring Diagram
Wiring DiagramContents
Wiring Diagram ����������������������������������������������������������� 3
Features ����������������������������������������������������������������������� 4
Product Features .................................................. 4
Quick Start Guide ������������������������������������������������������� 6
Hardware Diagram �������������������������������������������������� 18
Hardware Diagram Descriptions ���������������������������� 20
Pairing the Multicom Inteliswitch ���������������������������� 27
Panel Programming Methods ��������������������������������� 30
DTMF using Phone Handset/Butt ....................... 30
Multicom TechTools Application ....................... 32
Programming Options ���������������������������������������������� 36
Event Descriptions ���������������������������������������������������� 42
Event Default Table ............................................ 42
Fault Outputs ....................................................... 42
Format Template - NTD Alarm Messages ��������������� 44
Appendix A ��������������������������������������������������������������� 50
Quick Troubleshooting guide ............................ 50
Limited Warranty Statement ������������������������������������ 54
RELAY
COM
+12V GND
INPUT
INPUT
COM
TAMPER
Power
PSTN
ZONE 1
3K3
EOLR
EOLR
ZONE 2
ZONE 4
ZONE 3
6K8
3K3
6K8
Alarm Panel Internet Modem/Router
Multicom NTD
ETH ETH ETH
IMPORTANT!
Alarm Panel must be
able to supply >300mA
to MC4P. If not, use a
MCPS12 power supply
(available separately).
Optional
Ensure inbound/outbound UDP ports 5000 to 5010 are open.
Inteliswitch

4 5Features Features
Features
The Multicom New Technology Dialler, (NTD) is
designed to operate internationally over various
communication mediums. This user manual
describes the functionality for Australian and New
Zealand regions only.
Product Features
• Decrease your clients alarm communication
costs whilst increasing communication
security with 90 second polling at zero cost
on the Surepoll Network.
• Meets Class 3 of the Australian Standards
AS2201.5:2008 Alarm Transmission Systems
• Auto Wireless Inteliswitch power point
control to enable the automated power
cycle of Network equipment (such as router)
to assist in network outage recovery
• Connects to any legacy alarm panel that
reports Contact ID
• Ethernet Alarm reporting via the Surepoll
Network (Available in Australia and New
Zealand)
• The NTD is an intelligent, purpose built
communicator that enables DTMF alarm
signals to reliably communicate over
Broadband Networks such as ADSL, Naked
DSL, NBN, VoIP lines and Ethernet.
• True Intelligent Plug & Play with additional
Program option via Phone handset or the
Surepoll Network
• Your NTD provides a true PSTN line on new
technology to ensure the attached alarm
equipment detects a standard phone line
• Unique to the Australian and New Zealand
version of your NTD is the Auto Program
function. Programming your security alarm
system with your monitoring centres Surecall
1300/1345 terminating number and client
account code automatically programs the
NTD
• Power fault detection and protection
• Two Zone inputs (EOLR), each zone can be
disabled or enabled.
• Dedicated local tamper input
• Programmable Test report time
• Programmable Contact ID client code
• Fault reports for Ethernet, Power out of
Range, Zones, Path failure and Tamper.
Each group of alarm events can be
mapped to either and/or Relay and
Contact ID
• Programmable Relay outputs (Timed and
latched functions via Surepoll)

6 7Quick Start Guide Quick Start Guide
Quick Start Guide
The following gives an overview of the basic
installation steps. Further details on programming
options and methods can be found in the
proceeding sections of the manual.
1� Mount the Panel
Fix the included Velcro strip to the back of
the Multicom NTD to mount or place the box
in the desired location. Choose one of the
following mounting options:
OPTION 1
Mounting or
placement inside the
existing alarm panel
housing requires the

be attached and the
included antenna to
be mounted to the top
of the panel
OPTION 2
Mounting or
placement outside the
alarm panel housing
requires the antenna
to be installed
to the NTD.

8 9Quick Start Guide Quick Start Guide
2� Connect to Power
Connect the 12V+ and GND pins to the 12V
auxiliary output on the alarm panel.
If there is no 12V auxiliary power on the
alarm panel greater than 300mA, connect
to a MCPS12 power supply (available

(>300mA).
3� Connect to Panel
Connect the “PANEL” connection on the
NTD to the “PSTN” connection on the alarm
panel using a 4-wire RJ12 cable.
Concept panels require a 6-wire RJ12
cable available separately from your
Multicom supplier�

10 11Quick Start Guide Quick Start Guide
If not using Zone 2 it is required to seal off
the zone with a 3K3 EOLR�
4� Interconnect Alarm Panel Relay Output
Note: Steps 4 & 5 are required to meet
Class 4 of the Australian Standard�
Relay/COM: 
of communication failure to the control room,
program one of the alarm panel’s relay outputs
to trigger immediately on PSTN/COMM fail.
Connect the alarm panel’s relay output to one
of the Multicom’s Zone Inputs then ensure that
the zone is enabled. See Option 30.
Multicom NTD
5� Interconnect Multicom Relay Output
Input/COM: To notify the alarm panel of NTD
communication failure, ensure that one of the
NTD relays is programmed to “COMM’s fail
event” (Relay 1 is programmed to this by default).
Connect the Multicom’s relay output to
one of the Alarm Panel’s Zone Inputs. It is
recommended that the zone on the alarm panel
be a 24 hour audible input. See Option 38.
Multicom NTD

12 13Quick Start Guide Quick Start Guide
7� Connect to Inteliswitch
Connect the local Internet modem/router
into the provided Multicom Inteliswitch. This
allows the Multicom NTD to remotely reset
network devices during a network outage in
an attempt to recover network connectivity.
The Inteliswitch will come pre-learnt to

to reprogram or want to control more

consult the Pairing the Multicom Inteliswitch
section.

press the AUX button
on the NTD and
ensure the Inteliswitch
power cycles.
6� Connect to the Network
Connect the “ETH” connection to the local
network using a patch cable. If the local
network does not use a DHCP server, you
will need to organise the static IP settings
(IP address for Multicom, Subnet Mask and
Gateway).

important to ensure inbound/outbound
UDP ports 5000 to 5010 are open�
See programming options 55 to 59 to enable


(Option 56).

14 15Quick Start Guide Quick Start Guide
8� Panel Arm/Disarm or Output Control
(Recommended Option)
The second Multicom relay (R2 NO) can be

control other devices such as gates (open &
close) etc. This may be used to arm/disarm
from Multicom smartphone apps. See Option
38.
Multicom NTD
9� Activate the Panel
To enable your Multicom NTD
Communicator on the network complete
the commissioning screen in the TechTools
App or call the Activations Centre. For
commissioning via phone please have the
required information ready.
• Australia - 1300 603 704
• New Zealand - [phone]
Panel ID (0410XXXXX)

17Quick Start Guide16 Quick Start Guide
10� Test the Panel
Power up the NTD and test the installation
for correct communications as required.
On power up the Logo LED’s act as a
network connection status guide, turning
on from left to right, showing which step
the NTD is up to in it’s connection to the
network. On successful connection all LED’s
will illuminate. They also scroll every time the
NTD communicates with the network.
For a full description
of the LED’s or
connection issues
please consult the
Trouble shooting
guide in Appendix
A.

18 19Hardware Diagram Hardware Diagram
Hardware Diagram
Refer to the next section, “Hardware Diagram
Descriptions“, for descriptions of each component
shown in this diagram.