Multi-COM NTD User guide

NEW TECHNOLOGY DIALLER
INSTALLER MANUAL
Document Version 1.1- Australia & New Zealand Only

2 3Wiring Diagram
Wiring DiagramContents
Wiring Diagram ����������������������������������������������������������� 3
Features ����������������������������������������������������������������������� 4
Product Features .................................................. 4
Quick Start Guide ������������������������������������������������������� 6
Hardware Diagram �������������������������������������������������� 18
Hardware Diagram Descriptions ���������������������������� 20
Pairing the Multicom Inteliswitch ���������������������������� 27
Panel Programming Methods ��������������������������������� 30
DTMF using Phone Handset/Butt ....................... 30
Multicom TechTools Application ....................... 32
Programming Options ���������������������������������������������� 36
Event Descriptions ���������������������������������������������������� 42
Event Default Table ............................................ 42
Fault Outputs ....................................................... 42
Format Template - NTD Alarm Messages ��������������� 44
Appendix A ��������������������������������������������������������������� 50
Quick Troubleshooting guide ............................ 50
Limited Warranty Statement ������������������������������������ 54
RELAY
COM
+12V GND
INPUT
INPUT
COM
TAMPER
Power
PSTN
ZONE 1
3K3
EOLR
EOLR
ZONE 2
ZONE 4
ZONE 3
6K8
3K3
6K8
Alarm Panel Internet Modem/Router
Multicom NTD
ETH ETH ETH
IMPORTANT!
Alarm Panel must be
able to supply >300mA
to MC4P. If not, use a
MCPS12 power supply
(available separately).
Optional
Ensure inbound/outbound UDP ports 5000 to 5010 are open.
Inteliswitch

4 5Features Features
Features
The Multicom New Technology Dialler, (NTD) is
designed to operate internationally over various
communication mediums. This user manual
describes the functionality for Australian and New
Zealand regions only.
Product Features
• Decrease your clients alarm communication
costs whilst increasing communication
security with 90 second polling at zero cost
on the Surepoll Network.
• Meets Class 3 of the Australian Standards
AS2201.5:2008 Alarm Transmission Systems
• Auto Wireless Inteliswitch power point
control to enable the automated power
cycle of Network equipment (such as router)
to assist in network outage recovery
• Connects to any legacy alarm panel that
reports Contact ID
• Ethernet Alarm reporting via the Surepoll
Network (Available in Australia and New
Zealand)
• The NTD is an intelligent, purpose built
communicator that enables DTMF alarm
signals to reliably communicate over
Broadband Networks such as ADSL, Naked
DSL, NBN, VoIP lines and Ethernet.
• True Intelligent Plug & Play with additional
Program option via Phone handset or the
Surepoll Network
• Your NTD provides a true PSTN line on new
technology to ensure the attached alarm
equipment detects a standard phone line
• Unique to the Australian and New Zealand
version of your NTD is the Auto Program
function. Programming your security alarm
system with your monitoring centres Surecall
1300/1345 terminating number and client
account code automatically programs the
NTD
• Power fault detection and protection
• Two Zone inputs (EOLR), each zone can be
disabled or enabled.
• Dedicated local tamper input
• Programmable Test report time
• Programmable Contact ID client code
• Fault reports for Ethernet, Power out of
Range, Zones, Path failure and Tamper.
Each group of alarm events can be
mapped to either and/or Relay and
Contact ID
• Programmable Relay outputs (Timed and
latched functions via Surepoll)

6 7Quick Start Guide Quick Start Guide
Quick Start Guide
The following gives an overview of the basic
installation steps. Further details on programming
options and methods can be found in the
proceeding sections of the manual.
1� Mount the Panel
Fix the included Velcro strip to the back of
the Multicom NTD to mount or place the box
in the desired location. Choose one of the
following mounting options:
OPTION 1
Mounting or
placement inside the
existing alarm panel
housing requires the

be attached and the
included antenna to
be mounted to the top
of the panel
OPTION 2
Mounting or
placement outside the
alarm panel housing
requires the antenna
to be installed
to the NTD.

8 9Quick Start Guide Quick Start Guide
2� Connect to Power
Connect the 12V+ and GND pins to the 12V
auxiliary output on the alarm panel.
If there is no 12V auxiliary power on the
alarm panel greater than 300mA, connect
to a MCPS12 power supply (available

(>300mA).
3� Connect to Panel
Connect the “PANEL” connection on the
NTD to the “PSTN” connection on the alarm
panel using a 4-wire RJ12 cable.
Concept panels require a 6-wire RJ12
cable available separately from your
Multicom supplier�

10 11Quick Start Guide Quick Start Guide
If not using Zone 2 it is required to seal off
the zone with a 3K3 EOLR�
4� Interconnect Alarm Panel Relay Output
Note: Steps 4 & 5 are required to meet
Class 4 of the Australian Standard�
Relay/COM: 
of communication failure to the control room,
program one of the alarm panel’s relay outputs
to trigger immediately on PSTN/COMM fail.
Connect the alarm panel’s relay output to one
of the Multicom’s Zone Inputs then ensure that
the zone is enabled. See Option 30.
Multicom NTD
5� Interconnect Multicom Relay Output
Input/COM: To notify the alarm panel of NTD
communication failure, ensure that one of the
NTD relays is programmed to “COMM’s fail
event” (Relay 1 is programmed to this by default).
Connect the Multicom’s relay output to
one of the Alarm Panel’s Zone Inputs. It is
recommended that the zone on the alarm panel
be a 24 hour audible input. See Option 38.
Multicom NTD

12 13Quick Start Guide Quick Start Guide
7� Connect to Inteliswitch
Connect the local Internet modem/router
into the provided Multicom Inteliswitch. This
allows the Multicom NTD to remotely reset
network devices during a network outage in
an attempt to recover network connectivity.
The Inteliswitch will come pre-learnt to

to reprogram or want to control more

consult the Pairing the Multicom Inteliswitch
section.

press the AUX button
on the NTD and
ensure the Inteliswitch
power cycles.
6� Connect to the Network
Connect the “ETH” connection to the local
network using a patch cable. If the local
network does not use a DHCP server, you
will need to organise the static IP settings
(IP address for Multicom, Subnet Mask and
Gateway).

important to ensure inbound/outbound
UDP ports 5000 to 5010 are open�
See programming options 55 to 59 to enable


(Option 56).

14 15Quick Start Guide Quick Start Guide
8� Panel Arm/Disarm or Output Control
(Recommended Option)
The second Multicom relay (R2 NO) can be

control other devices such as gates (open &
close) etc. This may be used to arm/disarm
from Multicom smartphone apps. See Option
38.
Multicom NTD
9� Activate the Panel
To enable your Multicom NTD
Communicator on the network complete
the commissioning screen in the TechTools
App or call the Activations Centre. For
commissioning via phone please have the
required information ready.
• Australia - 1300 603 704
• New Zealand - [phone]
Panel ID (0410XXXXX)

17Quick Start Guide16 Quick Start Guide
10� Test the Panel
Power up the NTD and test the installation
for correct communications as required.
On power up the Logo LED’s act as a
network connection status guide, turning
on from left to right, showing which step
the NTD is up to in it’s connection to the
network. On successful connection all LED’s
will illuminate. They also scroll every time the
NTD communicates with the network.
For a full description
of the LED’s or
connection issues
please consult the
Trouble shooting
guide in Appendix
A.

18 19Hardware Diagram Hardware Diagram
Hardware Diagram
Refer to the next section, “Hardware Diagram
Descriptions“, for descriptions of each component
shown in this diagram.

21Hardware Diagram Descriptions20 Hardware Diagram Descriptions
Hardware Diagram Descriptions
Refer to the previous section, “Hardware
Diagram“, for the location of each component
described in this section.
1) 12V DC >250mA (+12V and GND) connect
to a 12V supply capable of supplying at
least 250mA.
2) Each zone
requires a 3K3 End Of Line resistor to be
‘sealed’. All zones operate as 24hour alarm
inputs & are enabled by default. Refer to
Option 30 to disable.
3) Zone / Power / Battery / Tamper Fault (R2
NO / R COM) Relay 2 is programmed as an
alarm output. This will activate when an
alarm condition is active on the NTD (Zone,
Power Fault, Tamper active)





4) Comms Fault (R1 NO / R COM) Relay 1
is programmed as a communications
fault relay. If there is no communication
path available for longer than the pre
programmed time this will remain active until
communications are restored.





5) Tamper (TAMPER) Optional. Connect to
the alarm panel tamper zone or similar. This
circuit requires a normally closed tamper (no
EOLR required). If not used, simply leave the
shunt on the connector.
6) Ethernet (ETH) Connect the Multicom NTD’s
Ethernet socket to any spare Ethernet port
on the site’s network that has access to the

may require port 5000 to 5010 (TCP & UDP)
be opened. By default, you will /c-

22 23Hardware Diagram Descriptions Hardware Diagram Descriptions
require DHCP to be enabled on the network,

requirements.
7) Alarm Panel (PANEL) Connects to the “PSTN”
connection on the alarm panel using a
RJ12 cable. This port can support any
alarm system that communicates using the
Contact ID format.
8) AUX RF Antenna (Inteliswitch Transmitter)
The AUX RF Transmitter is a 433Mhz antenna
for communicating to wireless Inteliswitch
devices. The NTD has an internal antenna
which is used when the device is not
mounted in a metal housing, the extension
cable and mounting is only required when
mounted in a metal box (alarm panel box).
A Multicom Inteliswitch (433.925 Mhz device)
is provided to allow wireless power cycling
of your modem /router during Internet/
network outages. Please contact Multicom
for further details regarding supported
devices. Consideration should be given to
distance between your NTD and Inteliswitch.
200 meters outdoors/50 meters indoors.
9) AUX RF Learn (For Inteliswitch) Pressing
the AUX button momentarily toggles the
Inteliswitch off then on, which in turn cycles
power to any attached network equipment.

the wireless devices.
10) Ethernet LED (ETH LED)
SOLID ORANGE – Attempting
connection / initialising
SOLID RED – No cable detected, or, no
communications possible
SOLID GREEN – Cable detected (within
poll time), everything is normal
11) RF LED
SOLID GREEN – Steady state
FLASHING GREEN – Transmitting to
Inteliswitch

24 25Hardware Diagram Descriptions Hardware Diagram Descriptions
12) Panel LED (PANEL LED)
SOLID ORANGE – Booting up
SOLID GREEN – Waiting for dial tone
FLASHING GREEN – Attached
device is communicating to NTD
13) Communications LED (COMMS LED)
SOLID GREEN – Communication path
is currently communicating at the
required rate
SOLID RED – Communication unable to
connect
FLASHING FAST – Communicating
FLASHING SLOW – Attempting to
establish communications
OFF - Establishing communication /

14) Fault LED (FAULT LED)
SOLID RED – (ETH poll timeout or error,
Power Fail, Zone open, PSTN Fail,
Tamper)
SOLID GREEN – All enabled features are
currently ‘ok’
15) Power LED (POWER LED)
SOLID GREEN – Power is ok (between
10V and 15V)
FLASHING GREEN/RED – Voltage to low,
or, to high
SOLID RED – Power to low, under 8V has
been detected.

27Pairing the Multicom Inteliswitch26 Hardware Diagram Descriptions
16) Logo LEDs (LED 1-5) The Logo LED’s act as
an indicator during initial connection to a
network. This may be used to diagnose any
networking issues you may have.
LED1 – Ethernet interface hardware
initialised ‘ok’
LED2 – Cable detected and
synchronised at 10/100
LED3 – 
connection on the local network to a
network device (static or DHCP)
LED4 – UDP socket open
LED5 – UDP response received!
LEDSCROLL – Successful Poll and
response
Pairing the Multicom Inteliswitch
The following describes how to pair your panel to
an Inteliswitch.
The Inteliswitch included with your
NTD purchase is paired with your NTD
device out of the box� This guide is only
necessary for adding Inteliswitch devices
to your NTD�
1. Plug the Multicom
Inteliswitch into
a wall outlet and
turn on the power

28 29Pairing the Multicom Inteliswitch Pairing the Multicom Inteliswitch
2. Press the button
on the Multicom
Inteliswitch so the
blue LED turns OFF
3. Press the button
on the Multicom
Inteliswitch until
the blue LED
 (5
seconds) 4.
4. Press the button
on the Multicom
Inteliswitch again
until the blue LED

seconds)
5. Press the AUX
button on the
NTD to learn the
Inteliswitch to the
NTD
6. Test the power
point by a quick
press on the AUX
button, this will
cycle the power
(2 seconds off)

31Panel Programming Methods30 Panel Programming Methods
Panel Programming Methods
The following section gives an overview of the
programming method.
DTMF using Phone Handset/Butt

can also be programmed remotely by
either your monitoring centre or from the
Suretek National Operations Centre�
1� Connect the Phone butt to the “Panel”
socket. You will hear a dial tone.
2� To enter Program Mode press the * key. You
will hear a busy tone. Enter the default
Program Access Code (1345) followed by
#. When a successful code is entered you
will hear a dial tone. You are now in the
program mode. eg. *1345#. See Option
40 to change the Program Access Code.
3� To send a command, follow the
Programming Options table, using the DTMF
row as a guide. Commands with PSTN/DTMF
are sent using the template:
*ADDRESSSETTING# eg. *01ABCD#
4. The Multicom will reply with a dial tone if
your option was updated successfully� The
Multicom will reply with a congested/busy
tone if an error was encountered.
5. To exit program mode press ##. Your NTD
will also automatically exit program mode


32 33Panel Programming Methods Panel Programming Methods
Log On to the Device
1. Click ‘Panels’ on the main screen
2. Enter the ‘Panel ID’ or scan the device
barcode (Printed on top of Device &
Packaging) and press ‘Go’.
Multicom TechTools Application

and commissions Multicom alarm communicators�
TechTools uses a “TechCode” to identify who has
access to which devices�
Download & Register
6. Download the app from iTunes or Google
Play Store
Visit http://bit.ly/multicom
7. As an installer you should
complete the registration,
take note of your TechCode
and give it to your employer(s) who will in
turn give you permission to work on their
panels. (Employers may need to call 1300

TechCode to their Multicom account)

34 35Panel Programming Methods Panel Programming Methods
Commissioning the Device
1. Once logged on to the device click the
‘Commission’ tab.
2. Enter the ‘Bureau’, ‘Control Room’ and
other required reporting details for the
device and press the ‘Activate’ button.
3. Upon successful commisioning you will
receive the alert ‘Panel has been activated
successfully’.
Programming the Device
1. Once logged on to the device click the
‘Program’ tab.
2. Enter the ‘Program Code’ (Default: 1345)
and click OK.
3. You can now edit any available Settings and
click ‘Save’ to upload your changes.

37Programming Options36 Programming Options
Programming Options
Programming Options 01 and 02 are
automatically programmed by your alarm

New Zealand Versions of the NTD�
1345/1300 or Receiver # / Default: Auto detect
* 0 1 #
Contact ID account code used by NTD.
Account Code / Default: Auto Detect
* 0 2 #
Contact ID account code used by NTD. Note:
Panels that report multiple account codes may
be changed from the code that was initially
taken from the alarm panel. This option can be
changed during the commissioning procedure
with the Activations Centre.
NTD Alarm Messages / Default: 18095099900
* 2 0 XXXXXXX#
This is the default base Contact ID message, refer
to the Format Template - NTD Alarm Messages
table for individual alarms.
Poll Fail Detection Delay / Default: 150
* 2 6 150#
This monitors for polling within the programmed
time, this is mapped to the relay’s. Default 150
seconds. See 38 for Relay. See options 39 for

Power Fault Detection Delay / Default: 1
* 2 9 1#
Delay before reporting power fault (in minutes)
Default 1 minutes. This is mapped to the fault
relays, see 38. See options 39 for enabling CID

Zone Enable / Disable / Default: 11
ZONE
1 2
* 3 0 1 1 #
To enable zones set to one, to disable set to zero.
Default is all zones are enabled. Zones are all 24
hour zones. These are mapped to fault relays by
option 38.

38 39Programming Options Programming Options
Test report time / Default: 24
* 3 1 2 4 #
The time between test reports for the Multicom (in
hours), default 24 hours.
Ethernet Fault Timer / Default: 240
* 3 5 240#
This controls the time interval for either Contact
ID reporting or relay events. This setting is

polling rate. See options 39 for enabling CID

Relay mapping / Default: 122
SMS 3 8 A B C
DTMF * 3 8 A B C #
ABC, where A = COMM’s fail event, B = Aux alarm
event (Batt + AC), C = External alarm (Zone1-2 and
tamper). Each event can be mapped to:
0 = Not Mapped, 1 = Relay 1, 2 = Relay 2.
Contact ID Event enable/disable / Default:1011
* 3 9 A B C D #
To disable Event set to 0, to enable set to 1. Default
is all zones enabled. Zones are all 24 hour zones.
Where:
A
B = Poll Fail
C = Power Fault
D = Ethernet fault
Go to Program Code / Default: 1345
* 4 0 1345#
Installer Program code used by NTD
Ethernet DHCP Enable / Disable / Default: 1
* 5 6 1#

Static or DHCP. When DHCP is disabled, you must

to disable.