PROBLEMS?
M1 DAC issue 2 Page 9 of 11
Basic problem-solving with a DAC is similar to troubleshooting other electrical or electronic equipment. Always check the most
obvious possible causes first, such as the following examples:
Problem Probable Cause Remedy
No power / display Power plug is not inserted into socket correctly Plug in securely into unit’s IEC
socket.
Excessive hum from system
speakers
Audio connector plug not fully pushed in
Cable Fault
Unsuitable Cable
(e.g. cable grounds not connected)
Insert plug securely
Check cable is connected at both
ends.
N.B. some esoteric cables have
internal wiring intentionally
disconnected/modified. For best
results on all inputs analogue AND
digital, please use good quality
screened coax; signal and screen
directly connected both ends.
UPSAMPLING…. green LED will
not light
No connection to that input
Incorrect input selected
Wrong data type sent to DAC
Check connection and cable.
Select correct input
Check source digital output is set for
“16 bit stereo PCM” or similar. This
particularly applies to some TVs,
most DVD players, and other home
theatre type devices that may give a
MULTICHANNEL digital output.
Refer to the source’s manual for
further information.
No audio output, or too low level
output
Incorrect or missing connections
USB Driver not selected (PC or MAC)
Check connections and make sure
they are secure.
See P.8 PC users or MAC users
section
Dropouts in sound Digital input lead not properly connected
Faulty digital input lead
Faulty optical lead
Check input lead is fully secured
Change lead. Please use a good
quality straight-through signal-and-
ground phono to phono lead.
Optical lead breakage. This can
occur if the optical lead is bent into a
radius too small. Avoid tight corners
in routing optical leads.
No audio output from USB input USB Cable not connected
USB Driver not selected (PC or MAC)
Check connections and make sure
they are secure.
See P.8 PC users or Mac users
section
Not detected when connected to
USB
USB Cable faulty
USB not working/enabled on computer
Correct USB drivers not installed
(can happen particularly with factory- preinstalled
Windows operating systems)
Check and replace cable
Check USB port functions with
another device.
Please check with the computer
manufacturer. Enquire about USB
driver or update.
Dropouts in sound (USB input) Shared USB port with another device
Computer busy with another application
Computer low on resources
Avoid sharing the USB port with
other devices, if possible.
At times an application (program)
may intervene, sometimes invisibly
e.g. a virus scanner. When this
happens, computer resources are
temporarily used up, and playback
may suffer. This is not a fault. Try
running fewer applications if
possible.