MuxLab 500470 User manual

P/N: 94-000731-B SE-000731-B
Multimedia 16x16 Matrix Switch
500470
Installation Guide

© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide
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Copyright Notice:
Copyright © 2013 MuxLab Inc. All rights reserved.
Copyright © 2009 Real Time Engineers Ltd.
This product uses an unmodified version of FreeRTOS V6.0.0. Source code available at
www.freertos.com
Printed in Canada. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording or
otherwise without prior written permission of the author.
Trademarks:
MuxLab is a registered trademark of MuxLab Inc.

© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide
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Table of Contents
1. Overview.....................................................................................................................................4
1.1.Description...............................................................................................................................4
1.2.Features....................................................................................................................................5
2. Technical Specifications ............................................................................................................6
3. Installation Procedure...............................................................................................................9
3.1.Parts List ..................................................................................................................................9
3.2.Product Overview ..................................................................................................................10
3.3.Pre-Installation Checklist.......................................................................................................13
3.4.Physical Installation...............................................................................................................14
3.5.Installation Procedure ............................................................................................................15
3.6.Card Module Installation .......................................................................................................16
3.7.Power Supply Unit Installation.............................................................................................. 16
3.8.Cloning EDID........................................................................................................................18
3.9.Manual Control......................................................................................................................19
3.10.Port Control Operation...........................................................................................................28
3.11.USB Driver Setup ..................................................................................................................29
3.12.Ethernet Web Interface ..........................................................................................................32
4. Troubleshooting.......................................................................................................................42
5. Appendix...................................................................................................................................43
A.ASCII Command Set ............................................................................................................. 43
B.IP Control Commands............................................................................................................55
6. Product Warranty Policy........................................................................................................59

© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide
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1.
Overview
1.1. Description
The MuxLab 500470 Multimedia 16x16 Matrix Switch allows 16 multimedia sources
to be switched/distributed to up to 16 local displays and up to 16 remote displays via
unshielded twisted pair (UTP) cables, shielded twisted pair (STP) cables for cost-
efficient connectivity. Remote displays can be connected up to 330 feet (100 meters)
@ 1080p Deep Color via Cat 5e/6 UTP/STP cables. The Multimedia 16x16 Matrix
Switch works in conjunction with MuxLab’s HDMI Receiver (500451-RX).
Figure 1: System Overview
Applications include commercial and residential AV systems, classroom projector
systems, digital signage, boardroom systems, multi-room systems, classroom training,
retail systems, collaborative PC systems, and medical information systems.

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1.2. Features
Single modular RJ45 jacks.
UTP/STP extension for 1080p Deep Color up to 230 feet (70 meters) via Cat 5e/6
UTP/STP cables.
HDMI 3D support.
Seamless integration with MuxLab’s HDMI Receiver (500451-RX).
HDMI, DVI, 3G-SDI, VGA input supported with resolution up to 1080p.
HDMI and HDBaseT supported output.
Learning/cloning EDID from any display device.
Web interface.
RS232 and USB CDC control.
Firmware is field upgradable.
Touch pad on front panel for manual control.
Device control over HTTP protocol.
5U rackmount unit.

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2.
Technical Specifications
Multimedia 16x16 Matrix Switch Chassis
Environment HDMI 1.3A, HDMI 1.4A 3D Support, DVI, 3G-SDI, VGA
Devices LCD and Plasma TVs, DVD and Blu-Ray players, monitors, projectors, PCs, laptops,
home theatre systems, home theater PCs, game consoles.
Transmission Transparent to the user
Input Slot 4 slots supporting 4-port modular input card
HDMI, DVI, 3G-SDI, VGA
Output Slot 4 slots supporting 4-port modular output card
HDMI, HDBaseT
Connectivity Ethernet LAN (RJ45), USB (Type B) and RS232 (DB9)
Maximum Distance UTP/STP Cat 5e/6 Ouput port: 230 feet (70 meters)
Cables Cat 5e/6 UTP/STP cables (or better) required for HDBaseT port
Power AC 100-240 V 50/60 Hz
Power Supply Dual Redundant Power Supply
100-240 VAC to 12 VDC @ 25A (300 W)
LED Diagnostics Power (Blue)
PSU1 (Green)
PSU2 (Green)
Fault (Red)
LAN (Link (Green) and Activity (Yellow))
Temperature Operating: 0ºC to 50ºC
Storage: -20ºC to 85ºC
Humidity: Up to 95% non-condensing
Dimensions 5U Rack Mountable: 450 x 280 x 189 mm
Weight 18 lb (8 kg)
Regulatory FCC, CE, RoHS, WEEE
Safety UL, CUL
Warranty Two (2) years
Order Information 500470 Multimedia 16x16 Matrix Switch with one Power Supply Unit 500478
500478 Replacement Power Supply Unit for 500470
DVI Input Card
Environment DVI (Single Link)
Devices PCs, laptops, home theater PCs
Transmission Transparent to the user
Connectivity 4-port DVI-D connectors using a 2-port DVI-D dongle
Maximum Distance DVI: 16 feet (5 meters)
Cables DVI-D Single Link Cable
LED Diagnostics None
Temperature Operating: 0ºC to 50ºC
Storage: -20ºC to 85ºC
Humidity: Up to 95% non-condensing
Dimensions 160 x 150 x 25 mm
Weight 0.55 lb (0.23 kg)
Regulatory FCC, CE, RoHS, WEEE
Warranty Two (2) years
Order Information 500472 4 Channel DVI Input Card

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3G-SDI Input Card
Environment SDI single link: SD, HD & 3G
Devices PCs, Camera
Transmission Transparent to the user
Connectivity 4-port of 2 BNC female connector (input and loopback)
Maximum Distance SDI: 330 feet (100 meters)
Cables RG59 Coaxial Cable 75 Ohms
LED Diagnostics None
Temperature Operating: 0ºC to 50ºC
Storage: -20ºC to 85ºC
Humidity: Up to 95% non-condensing
Dimensions 160 x 150 x 25 mm
Weight 0.65 lb (0.30 kg)
Regulatory FCC, CE, RoHS, WEEE
Warranty Two (2) years
Order Information 500473 4 Channel 3G SDI Input Card
V
GA Input Card
Environment VGA
Devices PCs, laptops, home theater PCs
Transmission Transparent to the user
Connectivity 4-port DB15-HD connector
Maximum Distance VGA: 16 feet (5 meters)
Cables DB15-HD VGA Cable.
Audio Analog stereo audio supported using VGA/Audio adaptor cable
LED Diagnostics None
VGA cards per
chassis Two (2) maximum
Temperature Operating: 0ºC to 50ºC
Storage: -20ºC to 85ºC
Humidity: Up to 95% non-condensing
Dimensions 160 x 150 x 25 mm
Weight 0.65 lb (0.30 kg)
Regulatory FCC, CE, RoHS, WEEE
Warranty Two (2) years
Order Information 500474 4 Channel VGA Input Card
HDBaseT Output Card
Environment HDBaseT
Devices HDBaseT Extender Receiver
Transmission Transparent to the user
Connectivity 4-port RJ45 connector
Maximum Distance UTP/STP Cat 5e/6 output port: 230 feet (70 meters)
Cables Cat 5e/6 UTP/STP cables (or better)
LED Diagnostics Link (Blue)
Temperature Operating: 0ºC to 50ºC
Storage: -20ºC to 85ºC
Humidity: Up to 95% non-condensing
Dimensions 160 x 150 x 25 mm
Weight 0.55 lb (0.23 kg)
Regulatory FCC, CE, RoHS, WEEE
Warranty Two (2) years
Order Information 500476 4 Channel HDBaseT Output Card

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HDMI Input and Output Card
Environment HDMI 1.3A, HDMI 1.4 3D Support
Devices LCD and Plasma TVs, DVD and Blu-Ray players, monitors, projectors, PCs, laptops,
home theatre systems, home theater PCs, game consoles.
Transmission Transparent to the user
Connectivity 4-port HDMI connectors
4-port 3.5mm stereo audio (-SA version only)
Stereo Audio Out
(-SA version only) Sample rate: 32KHz, 44.1KHz & 48 KHz
Bit depth: 16 & 24 Bit
Signal type: LPCM
Maximum Distance HDMI: 16 feet (5 meters)
Cables HDMI Cable
LED Diagnostics None
Temperature Operating: 0ºC to 50ºC
Storage: -20ºC to 85ºC
Humidity: Up to 95% non-condensing
Dimensions 160 x 150 x 25 mm
Weight 0.55 lb (0.23 kg)
Regulatory FCC, CE, RoHS, WEEE
Warranty Two (2) years
Order Information 500471 4 Channel HDMI Input Card
500471-SA 4 Channel HDMI Input Card with Stereo Audio Out
500475 4 Channel HDMI Output Card
500475-SA 4 Channel HDMI Output Card with Stereo Audio Out

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3.
Installation Procedure
3.1. Parts List
The Multimedia 16x16 Matrix Switch (500470) comes with the following parts:
• Multimedia 16x16 chassis with one power supply
• Quick Reference Support Sheet
Please verify that the following components are present before proceeding:
• USB cable
• RS-232 cable
• AC power cord
• DC power adapter
• DVI to HDMI adapter
• EDID emulator/learner
NOTE: Module cards are sold separately.

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3.2. Product Overview
The external connections and connection indicators of the Multimedia 16x16 Matrix
Switch are detailed in Figure 2 and Figure 3. Please familiarize yourself with them
before installing the unit.
Figure 2: Front Panel
Figure 3: Front Panel Controls
A
1
= Status LEDs (Power, PSU1, PSU2, Fault)
A
2
= Control Buttons
A
3
= LED Display
A
4
= Numeric Keypad
A
5
= Navigational Arrows

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Figure 4: Back Panel
Figure 5: Back Panel Detail B
B1= USB Port
B2= Power Supply Unit 1 I/O Switch
B3= RS232 Port
B4= Power Supply Unit 2 I/O Switch
B5= Ethernet Port
B6= Grounding Connection

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Figure 6: Input and Output Card Modules (Sold Separately)
Figure 7: Back Panel with Removable Card Modules

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3.3. Pre-Installation Checklist
The Multimedia 16x16 Matrix Switch provides a centralized HDMI switching center
via HDMI and UTP/STP cables.
1. The Multimedia 16x16 Matrix Switch can be used in conjunction with MuxLab’s
UTP/STP HDMI Receiver (500451-RX).
2. The Multimedia 16x16 Matrix Switch is typically installed in a remote telecom
room and is connected to multiple video sources and display devices via Cat 5e/6
UTP/STP cables or HDMI cables. If required, a MuxLab Receiver is installed at
each display to support the connection to the Matrix Switch via a Cat 5e/6 cable.

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3.4. Physical Installation
MuxLab’s Multimedia 16x16 Matrix Switch comes with a front mounting bracket for
standard 19” rackmount installation. Select the final destination for the product and
install the unit using standard rackmount fasteners.
Once located in the rack, secure the unit in place by fastening the front panel to the
rack with four screws. An additional four screws may be used to secure the front panel
to the rack. See Figure 8 for illustration of completed installation (front view).
Figure 8: Completed 19” Rackmount Installation

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3.5. Installation Procedure
In order to install the product, please follow the steps below:
1. Place the Multimedia 16x16 Matrix Switch in its final location (see Section 3.4
Physical Installation).
2. If another power supply unit is required for redundancy, install it (see Section 3.7
Power Supply Unit Installation).
3. Install the input and output cards modules. Input card modules fit into the four
slots on the left side of the back panel, and output card modules fit into the four
slots on the center-right side of the back panel (see Section 3.6 Card Module
Installation).
4. Connect the source(s) to the Matrix Switch via ports on the input card modules
located on the back panel. Ensure that power is turned OFF at the source(s).
5. Connect the display(s) to the Matrix Switch via ports on the output card modules
located on the back panel. Ensure that the display(s) are turned OFF. For
HDBaseT outputs, MuxLab Receivers must be installed at the displays (see
MuxLab Receiver Installation Guide for more information).
6. Power up the equipment.
The Matrix Switch is now ready to use. See Section 3.9 Manual Control for
instructions on using the Matrix Switch.

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3.6. Card Module Installation
To install a card module in the Multimedia 16x16 Matrix Switch, please follow the
steps below:
1. Align the card module with the plastic rail found in the given slot at the back of the
Matrix Switch.
2. Gently slide the card module into the slot. A hard stop should be felt when the
connector interface of the card module is flush with the outside surface of the back
panel.
3. Tighten both thumbscrews to secure the card module to the back panel of the
Matrix Switch.
NOTE: Card modules are hot-swappable, meaning that they can be replaced when
power on the Matrix Switch is ON. When hot-swapping a card module, follow all
standard safety precautions for working with live circuitry.
Figure 9: Card Module Installation

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3.7. Power Supply Unit Installation
To install a power supply unit in the Multimedia 16x16 Matrix Switch, please follow
the steps below:
1. Holding the power supply unit with both hands (one on the chrome handle and the
other on the top clip), align the power supply unit with the sliding rail found in the
given power supply slot at the back of the Matrix Switch.
2. Gently slide the power supply unit into the slot. A hard stop should be felt when
the power supply unit back surface is flush with the outside surface of the back
panel.
3. Tighten both screws at the power supply unit back surface.
4. Plug the power cord into the power supply unit socket and secure it with the clip.
NOTE: Power supply units are hot-swappable,
meaning that they can be replaced when power on
the Matrix Switch is ON. When hot-swapping a
power supply unit, follow all standard safety
precautions for working with live circuitry.
Figure 10: Power Supply Unit Installation

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3.8. Cloning EDID
In order to clone the EDID of a display, follow the procedure listed below with the
cloning kit included with each Multimedia 16x16 Matrix Switch:
1. Power up the EDID Emulator/Learner with the adaptor provided.
2. Plug the DVI to HDMI adaptor to the DVI output of the EDID Emulator/Learner.
3. Plug the HDMI connector to the display device that you wish to clone.
4. Verify that the EDID WR switch is set to “Unlock”.
5. Press the “Read” pushbutton. The “Read” LED should illuminate for
approximately 2 seconds.
6. Plug the HDMI connector to the input HDMI port where you want the new EDID
applied.
7. Press the “Write” pushbutton. The “Write” LED should illuminate for
approximately 2 seconds.
NOTE: If both LEDs illuminate after performing an operation, this indicates that
the operation has failed. Perform the operation again, making sure that the display
device you are attempting to clone is powered up.

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3.9. Manual Control
The Multimedia 16x16 Matrix Switch may be controlled manually by using the
controls located on the front panel.
Navigating the manual control menu is performed by using the Info, Menu, and
Switch buttons located on the front panel, just below the display, as well as the
numeric keypad and arrows located to the right of the display. (NOTE: The Cancel
button on the numeric keypad also returns the user to the previous screen.)
Figure 11 illustrates the navigational layout of the manual control menu. Specific
menu screens (depicted by boxes) are described on the following pages.
Figure 11: Manual Control Navigation

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Startup
The Startup screen is the first screen to appear once the Multimedia 16x16 Matrix
Switch is powered up. It displays the MuxLab logo and product name.
Information
The information screen is reached by pressing the Info button. It displays the name of
the device at top, followed by the IP and Mac addresses, device status, and firmware
version.
Main Menu
The Main Menu screen is reached by pressing the Menu button. It contains four
options:
• Switch
• Presets
• Diagnostics
• Settings