MVG industries NeptuLink User manual

USER MANUAL
4Gterminal
BROADBAND

2
MVG INDUSTRIES
User Manual
MUT.269.1.17.SATB.B
Notice
© Copyright 2017 by MVG Industries.
All rights reserved. No part of this doc-
ument may be reproduced or distribut-
ed, in any form or by any method,
whether electronic or mechanical, in-
cluding photocopying, recording or sav-
ing to any information storage or re-
trieval system, without written authori-
zation from MVG Industries, 17 avenue
deNorvège,91953 Courtaboeuf, France.
Trademarks
Allproductnamesandbrandsmentioned
inthisdocumentaretrademarksorbrand
namesownedbytheirrespectiveholders.
Conditions
In order to improve the design,reliability
or operating functions of its products,
MVG Industries reserves the right to
modify any of the items described in this
document withoutnotice.
CONTACT
Telephone: [phone]
Fax: [phone]
Web: www.neptulink.com
Email: [e-mail]
Usage precautions
• To ensure a safe and correct operation,
please read this user manualand all precau-
tionscarefullybeforeusingtheterminal.
• Once the terminal is installed and in use,
makesuretomaintainaminimumdistanceof
20 cm from thedevice.
• Should a dysfunctional error occur, turn off
and unplug the terminal from the power sup-
ply immediately.
• This manual must be kept with the product’s
end user. It must be transferred with the pro-
duct if the terminal is passed on to a new
user.
• The available functions may vary depending
on the terminal, the software version, or the
telephone service provider.
• MVG Industries cannot be held responsible
for any performance problems or incompat-
ibility issues resulting from user modifica-
tions to the operating system or the set-
tings. Any attempt to customize the operat-
ing system may cause your terminal to mal-
function.
Conventions used
in this manual
Please familiarize yourself with the symbols
usedintheseoperatinginstructionsbeforeset-
tingupyourterminal.
SYMBOL
DESCRIPTION
Remarks, user tips or additional infor-
mation.
Situation likely to damage your terminal.

3
EN
FCC statement
This device complies with Part 15 of the
FCC Rules. Operation is subject to the fol-
lowing two conditions: (1) this device may
not cause harmful interference, and (2) this
device must accept any interference re-
ceived, including interference that may
cause undesired operation.
NOTE:
The grantee is not responsible for any
changes or modifications not expressly
approved by the party responsible for com-
pliance. Such modifications could void the
user’s authority to operate the equipment.
This equipment has been tested and
found to comply with the limits for a Class B
digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to
provide reasonable protection against harm-
ful interference in a residential installation.
This equipment generates, uses and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interfer-
ence to radio communications. However,
there is no guarantee that interference will
not occur in a particular installation.
If this equipment does cause harmful in-
terference to radio or television reception,
which can be determined by turning the
equipment off and on, the user is encour-
aged to try to correct the interference by
one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equip-
ment and receiver.
—Connect the equipment into an outlet on a
circuit different from that to which the re-
ceiver is connected.
—Consult the dealer or an experienced ra-
dio/TV technician for help.

4
Contents
TECHNICAL FEATURES 05
PACK 06
PACK CONTENTS 06
DESCRIPTION OF THE TERMINAL 06
• View of the interface with covers in position 06
• View of the interface with covers removed 06
PREREQUISITES 07
• Required SIM configuration 07
GETTING STARTED 07
• Inserting the SIM card 07
• Removing the SIM card 08
• Electrical connections 08
• Standard power connection 09
• PoE connection 09
• Switching off the terminal 10
• Configuring the terminal 10
• 4G configuration 11
• Unblock SIM card 12
• Advanced configuration 13
Wi-Fi CONFIGURATION 13
• Connecting to a Wi-Fi network 13
• Disconnecting from a Wi-Fi network 14
• Editing a Wi-Fi connection 14
• Deleting a Wi-Fi connection 14
Wi-Fi ACCESS POINT CONFIGURATION 15
• Connecting to the access point 15
• Editing the access point 15
UPDATING THE TERMINAL 16
• Manual updates 16
• Remote updates 16
NETWORK CONFIGURATION 17
• Changing IP address configuration 17
• Configure DHCP server 17
CONFIGURING THE MODEM 18
• Changing the modem configuration 18
OTHER 18
• Rebooting the terminal 18
• Resetting to factory defaults 18
• Change language setting 18
TROUBLESHOOTING AND FAQ 19
APPENDIX 20
CONFIGURING YOUR COMPUTER FOR DHCP 20
CONTACTING TECHNICAL SUPPORT 21

EN
5
Technical features
TRANSMITTER - RECEIVER
Frequency bands
• LTEwithMIMOdiversity: • UMTS (WCDMA), HSDPA, HSUPA,
Band1(2100MHz) DC-HSPA+withdiversity:
Band2(1900MHz) Band1(2100MHz)
Band3(1800MHz) Band2(1900MHz)
Band4(AWS) Band3(1800MHz)
Band5(850MHz) Band 4(AWS)
Band7(2600MHz) Band5(850MHz)
Band12(700a) Band8(900MHz)
Band 13 (700c)
Band 20 (800DD)
Band 25 (1900+)
Band 26 (850+)
Band 29 (700d)
Band 41 (TD2500)
Distance from transmitter
1
Up to 20 NM
Antenna gain
2 dBi (± 1dB)
System weight
3.5 Kg
System dimensions
750 x 225 x 83 mm
SIM type (Dual SIM)
Mini SIM (a Micro SIM or Nano SIM may be used with a Mini SIM
adapter)
POWER SUPPLY FEATURES
Power supply
- Bycable:12VDCto24VDC
- By passive PoE: 24 VDC
Power consumption
- Start: 15W
- Operation:12W(max)
AMBIENT CONDITIONS
Operating temperature
-20°C to +60°C
Storage temperature
-40°C to +85°C
IP protection
IP66
INTERFACES
Data link
Ethernet Port and Wi-Fi 2.4 GHz 802.11b/g/n
PIN code and APN configuration
Via web interface
(1) Theactualdistancewilldependonyourtelecommunicationsserviceprovider

6
Pack
Pack contents
The pack contains the following items:
• 4G terminal.
• 2- and 9-point terminalblocks.
• User guide.
If any of these items is incorrect, missing or
damaged, please contact MVG Industries or
your retailer.
Please retain the packaging for future use,
shouldyouneedtoreturntheproductforrepair.
Accessories other than those provided
may not be compatible with your termi-
nal.
VIEW OF THE INTERFACE
WITH COVERS IN POSITION
Description
of theterminal
VIEW OF THE INTERFACE
WITH COVERS REMOVED
For best performance, the system must be
placed vertically (vent at bottom).

EN
7
Prerequisites
Ensure that you have the following items
ready before installing your terminal:
• Active Internet access from a telephone
serviceprovider(3G/4Gdatapackage).
• Configuration settings for the SIM card(s) -
see below.
• Computer configured for DHCP (Dynamic
HostConfigurationProtocol,seeappendix).
REQUIRED SIM CONFIGURATION
Depending on how your SIM card(s) are
configured, you will need one or more con-
figuration settings to connect your terminal
to the Internet:
• APNsetting(AccessPointName).
• PIN code (Personal Identification Number).
Your telephone service provider should have
given you all the necessary information to
enable you to connect to the Internet. Please
contactyourserviceproviderifyoucannotfind
this information.
Getting started
Yourterminalcanbe configured infive steps:
➊Insert the SIM card(s).
➋Connect the terminal.
➌Install the terminal on its mounting.
➍Configure the terminal.
➎Connect to internet.
Ask your telephone service provider for your
SIM card’s configuration settings before you
start.
Ensure that you check the network cover-
age and compare the offers available
from different service providers.
Stay at least 20 cm away from
the terminal when it is switched on.
INSERTING THE SIM CARD
Follow the steps below to insert either of
the SIM cards into your terminal.
This terminal is designed to accept one or
two Mini SIM cards .
Using an incompatible SIM card may
damage your terminal or your card.
➊Switch the device off.
➋Unscrew the center cover to access the
SIM card slots.
➌Insert the SIM card into its slot. The chip
must be positioned with its cut-off edge
facing towards the terminal, as shown in
thefigurebelow.Whenusingonlyonechip,
insert it in the slot marked "1".
➍Screw the cover back on.
➎Switch the device back on.

8
Inserting a second SIM card:
REMOVING THE SIM CARD
Follow the steps below to remove either of
the SIM cards from your terminal.
➊Switch the device off.
➋Unscrew the center cover.
➌
PushinthenreleasetheSIMcardtoremove
it from theslot.
➍Screw the cover back on.
➎Switch the device back on.
ELECTRICAL CONNECTIONS
The terminal can be powered in two ways:
• Power supply through the 12-24 V DC
socket.
• 24VDC Power over Ethernet (PoE) connec-
tionusingapassiveinjector.
Stay at least 20 cm away from the termi-
nal when it is switched on.
If you have the PoE option, do not con-
nect the PoE injector and the standard
power supply at the same time.
For passive PoE power supply, do not
connect/disconnect the power cable when
the injector is on.
Before installing the terminal blocks and
plugging in, the cable(s) used must be
threaded through the cover’s grommet (one
cable per gland).
The grommets are delivered unpierced. The
cable must be pushed through to open the
grommet at the center. When using PoE, do
not puncture the unused grommet.
Never remove the SIM card when the
terminal is switched on, as this may
damage the card and/or the terminal.
EMI Suppressor Ferrites must be installed on
each cable, at the outputof the device.
Typical Impedance on each cable:
3 kOhm at 100 MHz
1.5 kOhm at25 MHz
(e.g. 12 ferrites No. 7427007 from Würth
Elektronik).

EN
9
STANDARD POWER CONNECTION
Connect the 2 electrical wires to the2-point
terminal block, as shown below:
Observe the polarity of the wires to avoid
damaging the terminal.
The guarantee does not cover any dam-
age resulting from improper use.
Check that the connectors on the power
cable are compatible with your electrical
system.
Followthe steps below to connectthe terminal
to the network and power supply in the
standardpowersupplyconfiguration.
➊Thread the cable through the grommet.
Do not use damaged power cords or
plugs.
Do not twist or damage the power cable.
➋Prepare the wires in the cable and screw
them onto the 2-point terminal block, ob-
servingthepolaritiesshownabove.
➌Install the 2-point terminal block in the
matching baseplate. Tighten the two hold-
ing screws fitted to the ends of the terminal
block.
PoE CONNECTION
Follow the steps below to connect the ter-
minal to the network and power supply in
the PoE power supply configuration.
➊Thread the cable through the grommet.
➋Prepare the wires of the cable and screw
them into the 9-point terminal block, ob-
serving the color codes shown below.
➌Plug the end of the cable into your PoE
injector’s Power+Data ("PD") port. Install
the 9-point terminal block in the matching
baseplate. Tighten the two holding screws
fitted to the ends of the terminal block.
The terminal must be supplied with a
voltage of between 12 and 24 VDC.

10
Ensure that the Ethernet connection
terminal block is fully screwed in.
Do not twist or damage the Ethernet
cable.
Do not use damaged Ethernet cables
or plugs.
Do not use the standard power cord.
➍Connect the Data port on your PoE injec-
tor to the Ethernet port on your computer
or router.
➎Switch on your PoE injector.
SWITCHING OFF THE TERMINAL
To switch off the terminal
• Standard configuration: unplug the power
cord by unscrewing the screws on the 2-
point terminalblock.
• PoE configuration: switch off the PoE injec-
torby unplugging itspower cord.
CONFIGURING THE TERMINAL
Follow the instructions below to configure
and test the 4G connectivity.
Your computer must be configured for
DHCP. For instructions on DHCP configura-
tion, please refer to your computer docu-
mentation or see the Appendix " Configuring
your computer for DHCP " .
➊Switch your computer on if it is off.
The terminal will automatically assign an
IP address to your computer.
➋Type the URL http://192.168.1.1 into the
addressfieldofabrowsersuchasMicrosoft
InternetExplorer,GoogleChromeorMozilla
Firefox.
➌The following login box will appear:
Type in admin as the user name and admin as
the password, all in lower case.
Click the Login button to proceed to the termi-
nal’s administration interface.
You can configure your terminal to connect to
Internet through a 4G or Wi-Fi connection.

EN
11
4G CONFIGURATION
➍When the welcome page appears, click the
Network/Interfaces tab.
➎Click Edit to edit the NeptuLink interface.
Youarenowreadytoconfigureyourterminal
forconnection to the Internet.
In the "General" tab, use the SIM Selection
drop-down list to switch from one of the two
SIM cards to the other.
➏
For each SIM card, enter your telephone
service provider’s APN as well as the SIM
card’s PIN code in the correct tab (SIM 1 and
SIM2tabs).
If you enter an incorrect PIN code
three times, the SIM card will be
blocked. If this happens, contact your
service provider to obtain a PUK (PIN
Unblocking Key) code.
➐Click Save & Apply to save and apply the
settings.
➑Test your Internet connection.
Click the Status/Overview tab, then check
that the connection status appears as shown
below:
Your terminal is now configured to allow your
computer to access the Internet. Yourterminal
willautomaticallyestablishan Internetconnec-
tionwhenyourcomputerrequiresaccess.
To accessInternetfromacomputerconnected
to your terminal, launch a web browser such
as Microsoft Edge or Google Chrome. The
browsershoulddisplaya webpage.

12
UNBLOCK SIM CARD
Follow the steps below to unblock your SIM
card.
➊Click on the link “Click here to unblock
your SIM card” from the main panel.
➋Unblock panel is displayed:
Type the 8-digit PUK code in the correspond-
ing field.
➌Type a new PIN code.
➍Re-enter the new PIN code.
➎Click Save & Apply to unblock your SIM
card.
To display the PUKcode,click on

EN
13
ADVANCED CONFIGURATION
Click the Advanced Settings tab for the ad-
vanced settings (repeat steps ➍and ➎if
necessary to return to the Common Configu-
ration interface).
Enable Roaming2: use this optionto configure
the terminal for using data connections when
youchangetoadifferentcountry.
Depending on your subscription package,
sending or receiving data outside
your service provider’s coverage
zone may incur additional costs.
Contact your service provider for further
information.
Enable PIN Protection: activates or deac-
tivates the PIN code protection function. If
the box is checked, you will need to re-enter
the PIN code for your SIM card.
(2) Roaming: this service allows you to connect trans-
parently to a mobile network in a foreign country when
you travelbeyondyourserviceprovider’scoveragearea.
Wi-Fi configuration
CONNECTING TO A Wi-Fi NETWORK
Follow the steps below to connect to a Wi-
Fi network.
Disconnect from 4G if it is active (Net-
work/Interfaces tab and Disconnect
button for 4g-NeptuLink).
➊Click the Network/WiFi Network tab on the
upper band.
➋Click Scan to detect nearby Wi-Fi networks.
A list of available networks is displayed.
This may take a few seconds to complete.
➌To join a network, click the Join Network
button for the network you want to access.
➍A settings box is displayed:
Type the Wi-Fi network’s connection key in the
Passphrase field.
To display the key, click on
Entering a wrong password requires you to
restarttheoperation.
Entering a wrong password resets the access
pointoftheterminal.

14
➎Then click Submit. A box containing net-
work connection information is displayed.
➏
Click Save & Apply to save and apply the
settings.
➐Test your Internet connection.
Click the Status/Overview tab, then check
that the Active Connection status appears as
shown below:
Your terminal is now configured to allow your
computer to access the Internet.
ToaccessInternetfromacomputerconnected
to your terminal, launch a web browser such
as Microsoft Edge or Google Chrome. The
browsershoulddisplaya webpage.
DISCONNECTING
FROM A Wi-Fi NETWORK
Follow the steps below to disconnect from
a Wi-Fi network.
When the Wi-Fi network is no longer
in range, you are automatically
disconnected.
➊Click the Network/Wi-Fi Network tab on the
upper band.
➋Click Disable to disconnect from the Wi-Fi
network, as shown below.
➌A confirmation box is displayed. Click OK
to confirm.
EDITING A Wi-Fi CONNECTION
Follow the steps below to edit an existing
Wi-Fi connection.
➊Click the Network/WiFi Network tab on the
upper band.
➋Click Edit to display the Wi-Fi network's
connection settings.
➌Change the settings as required, then click
Save & Apply to save and apply the new
settings.
DELETING A Wi-Fi CONNECTION
Follow the steps below to delete an existing
Wi-Fi connection.
➊Click the Network/WiFi Network tab on the
upper band.
➋Click Remove to delete the Wi-Fi network
connection.
➌A confirmation box is displayed. Click OK
to confirm.
Deleting a Wi-Fi connection will reset the
Wi-Fi access point of the terminal.

EN
15
Wi-Fi Access Point Configura-
tion
CONNECTING TO THE ACCESS POINT
Follow the steps below to connect to a Wi-
Fi access point.
➊Activate your device's Wi-Fi connection.
➋Click the network named NeptuLink-4G.
A password may be required for net-
work access.
Once connected, you can access Internet
without using the Ethernet cable.
You can also use your smartphone to
access your device’s web configuration
interface .
EDITING THE ACCESS POINT
Follow the steps below to edit the Wi-Fi ac-
cess point.
Disconnect from 4G if it is active
(Network/Interfaces tab and Discon-
nect button for 4g-NeptuLink).
➊Click the Network/WiFi Network tab on the
upper band.
➋
ClickEdittodisplaytheWi-Fiaccesspoint's
connectionsettings.
➌
A settings box is displayed:
From this box, you can change the follow-
ing:
• Communications channel.
Channel 6 is the default channel.

16
• Transmit power.
Ensure you comply with your country’s
current regulations.
• SSID-accesspointidentifier.
• Networksecuritysettings.
➍Click Save & Apply to save and apply the
new settings.
➎
Reboot the terminal.
Updating the Terminal
MANUAL UPDATES
Follow the steps below to update your ter-
minal manually.
➊Click the System/Flash Firmware tab on
the upper band.
➋Click Browse then select the update file.
➌Click Flash image to start the process.
➍A confirmation box is displayed. Click
Proceed to start the update process.
REMOTE UPDATES
Follow the steps below to update your ter-
minal remotely.
➊
Click the System/Firmware Upgrade tab
on the upper band.
➋Click Check tocheck if a new versionof the
software is available.
This may take a few seconds to complete.
➌The result of this query may vary:
If there is a message showing:
• "Not connected" means your terminal isnot
connected to Internet and therefore cannot
checkwhetheranupdateisavailable.
• "No new firmware version available"
means that the terminal is already running
thelatestupdateversion.
• If an update is available, a strip containing
information on the new version isdisplayed
onthe lower part of the interface.
➍Click Perform upgrade to start the process.
➎Aconfirmationbox is displayed. ClickOKto
start the updateprocess.

EN
17
Network Configuration
This section is intended for users with a
minimum knowledge in network configura-
tion.
In case of wrong configuration, perform a
reset factory “RESETTING TO FAC-
TORY DEFAULTS”
CHANGING IP ADDRESS CONFIGURA-
TION
Follow the steps below to change your
terminal’s network configuration.
➊Click the Network/Interface tab on the
upper band.
➋Click Edit to edit the LAN interface.
➌From the "General" tab you can change
the network settings of the terminal (IP
address, netmask…).
➍Click Save & Apply to save and apply the
new settings.
CONFIGURE DHCP SERVER
Follow the steps below to configure the
DHCP server.
➊First follow the steps 1 and 2 of the pre-
vious section “CHANGING IP ADDRESS CON-
FIGURATION“ .
➋A section at the bottom of the General
tab allows you to:
• Enable/disable DHCP
• Change IP address range
• Define lease time.
➌Click Save & Apply to save and apply
the new settings.

18
Configuring the modem
CHANGING THE MODEM CONFIGURA-
TION
In some specifics cases, it might be
necessary to change the modem configu-
ration to suit it with your network service
provider.
Follow the steps below to change your
terminal’s modem configuration.
➊Click the System/4G Modem tab on the
upper band.
➋Select the firmware you want to use in the
Available Firmware drop-down list.
➌Then, select one of the Available Configu-
rations for this firmware in the Available
Configuration drop-down list.
➍Click Apply Configuration to start the mo-
dem reconfiguration.
➎
Aconfirmationboxis displayed.ClickOKto
start theprocess.
This may take a few seconds to complete.
Other
REBOOTING THE TERMINAL
➊Click the System/Reboot tab on the upper
band.
➋Click Perform Reboot.
➌A dialog box is displayed. Click OK to re-
boot the terminal.
This can take 1-2 minutes.
RESETTING TO FACTORY DEFAULTS
➊Click the System/Reset tab on the upper
band.
➋Click Perform Reset.
➌A dialog box is displayed. Click OK to reset
the terminal to factory defaults.
CHANGE LANGUAGE SETTING
➊Click the System/Language tab on the up-
per band.
➋Select a language from the language list.
➌Click Save & Apply.
The change will be applied when reload-
ing the page from your web browser.

EN
19
Troubleshooting andFAQ
Shouldyouexperienceanyproblemswithyourterminal,pleaseusethetablebelowtofindasolu-
tion.Ifyoucan’t findtherightsolution,pleasecontactour TechnicalSupportteamoryourretailer.
PROBLEM DESCRIPTION
POSSIBLE CAUSE
POSSIBLE SOLUTION
Poor reception quality
You are too far away from any of your
service provider’s mobile network base
stations to receive a high-qualitysignal.
Check your network coverage.
To send and receive data, you must be
in a zone covered by your service
provider’s network.
SIM card error
Faulty or damaged SIM card.
Contact your mobile operator.
SIM card inserted incorrectly.
Insert your SIM card correctly following
the steps described under ”INSERTING
THE SIM CARD”.
SIM card blocked
You have entered the wrong PIN code.
Contact your service provider to obtain a
PUK code to unblock the SIM card.
Internet connection unavaila-
ble or slow
You are not in a 3G/4G service
coverage zone.
Check your network coverage.
You should see reception bars displayed
on your terminal's configuration interface,
together with “3G” or “4G”.
Weak reception signal.
Bring your vessel closer to land.
You have used up your Internet data
volume.
Contact your service provider to find
out how much data you have used.
If you have exceeded your data allowance,
your bandwidth may be reduced.
Cannot access the terminal’s
administration interface
The terminal is not switched on.
Check the power cord. Connect the
terminal.
Ifyouareusing the PoE configuration,
ensure that the injector is connected
to the powersupply.
The connection status is
displayed as “Not Connected”
The SIM card settings you have entered
are incorrect.
Contact your service provider to obtain
the correct SIM card settings.
You have changed the SIM card settings.
Click “Connect” on the NeptuLink inter-
face or unplug and then reinsert the
power cable.
“Getting Carrier” connection
status continuously displayed
You are not in a 3G/4G service coverage
zone.
Check your network coverage.

20
Appendix
This appendix contains links to reference
documents explaining the technologies that
your terminal uses:
Document
Link
Technical features
NeptuLink_Datasheet_EN.pdf
Configuring your computer for
DHCP
Toaccess your terminal, you will need to use
theDHCP (DynamicHostConfigurationProto-
col). Your terminal will contact a DHCPserver,
which automatically assigns an IP address to
the computer connected to the Ethernet port.
To activate DHCP, follow the steps below:
➊Click Start , then Control Panel and
Network and Sharing Center.
➋To display the network connections, click
the Change card settings link on the left-
hand side of the Network and Sharing
Center panel.
➌Right-click the connection you wish to
change, then click Properties . Enter
an administrator password or confirm the
change if prompted to do so.
➍Click Internet Protocol version 4 (TCP/
IPv4) then Properties.
➎Click Obtain an IP address automatically.
➏
Click Obtain DNS Server addresses
automatically.
➐Click OK to close the dialog box. Your
computer is now configured for DHCP.