MYKRONOZ ACADEMY IZECIRCLE TOP 10 OF THE MOST FREQUENTLY ASKED QUESTIONS
TOP 10
OF THE MOST FREQUENTLY ASKED QUESTIONS
MY ZECIRCLE IS ALREADY CONNECTED TO
ANOTHER ACCOUNT, WHAT SHOULD I DO ?
MY ZECIRCLE SHOWS SET UP,
WHAT SHOULD I DO?
HOW DO I USE THE TOUCHSCREEN ?
I WOULD LIKE TO USE ANOTHER EMAIL
ADDRESS FOR MY ACCOUNT,
HOW CAN I DO THAT?
ZECIRCLE SHOWS INCORRECT
TIME AND DATE
If you don’t know the logins of the previous user, please
the D/N number that appears below the error message
This D/N number will allow us to track with which email
address your MyKronoz device is connected, and if needed,
to unpair it from this account.
[PC / MAC users] The D/N number can be found on the
bottom right-side of the Software welcome page
This message on your device display prompt you to set up
the product using ZeCircle mobile application
(iOS or Android) and/or PC/MAC software.
To interact with ZeCircle touch screen, double tap on the
touch-sensitive area. ZeCircle touchscreen only respond to
tap gestures in this specific touch-sensitive area. ZeCircle
screen turns o when not in use. Double tap the touch area
to wake the device.
To ensure ZeCircle is responding accurately to your taps, we
recommend using your fingertip and not your nail.
• Open ZeCircle mobile application
• Go into SETTINGS > UNPAIR
• Then log out from your session
• Sign up with another email and pair your ZeCircle with
this new email account
[PC / MAC users] Open the software, Go to the “Device
Manager” tab, click on “Unpair “ in the right hand-side of
the table. Log out, and sign up with another email adress
In order to get the correct time and date on your
ZeCircle display, proceed as follows :
•
Pair
and
set up
ZeCircle using a mobile phone: download
and install ZeCircle
iOS, Android
or
Windows Phone App
on
your smartphone, then create an account and follow the
instructions on screen. Afer a successful pairing, time and
date will be automatically synchronized.
• Set up ZeCircle using a computer: download ZeCircle
PC or MAC software from MyKronoz website, install the
software on your computer, and follow the instructions
on screen
http://app-zecircle.mykronoz.com/softwareAppDownload
