NAPCO iBridge Z-Wave User manual

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© NAPCO 2019 OI409ALF 12/19

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THANK YOU FOR CHOOSING NAPCO
This guide will introduce you to the features of your new iBridge®app. For assistance, please go to
www.napcosecurity.com. You can also contact Technical Service at 1-800-645-9440. For Sales and Repairs, call 1-800-645-
9445. Note: Screen images, icons and instructions shown in this guide may vary depending on the app firmware
version installed.
This booklet contains important information about the operation of your system with the iBridge® App; read it carefully
and keep it handy for future reference. You'll probably find subjects or screens mentioned in this booklet that do not apply to
your system. The Napco iBridge system has such a wide variety of features that few security systems, if any, will ever need
them all. Your alarm professional has chosen appropriate features for your particular needs.
Please note: Z-Wave devices from other manufacturer and product categories can be part of the your Z-Wave network,
and these different listening nodes can act as repeaters regardless of manufacturer. For an iBridge Z-Wave Evaluated De-
vice List, see our website at www.napcosecurity.com/ibridge.html.
Certain features, services and applications are network dependent and may not be available in all areas; additional
terms, conditions and/or charges may apply. Contact your Internet service provider for details. All features, functionality, and
other product specifications, as well as the information contained in this guide, are based upon the latest available information
and believed to be accurate at the time of printing. In addition, the diagrams and images in this guide are provided for illustra-
tive purposes only. Most of the screen images were created using the Android operating system; most of the corresponding
iOS screens are similar. Changes to the app may occur over time, so keep in mind that Napco reserves the right to change or
modify any information or specifications without notice or obligation.
All trademarks, service marks, and product or service names described in this manual are for identification purposes
only and may be trademarks or registered trademarks of their respective owners. The absence of a name or logo in this docu-
ment does not constitute a waiver of any and all intellectual property rights that Napco Security Technologies, Inc. has estab-
lished in any of its product, feature, or service names or logos.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device
may not cause harmful interference, and (2) this device must accept any interference received, including interference that may
cause undesired operation. Napco does not take responsibility for changes/modifications to the transceiver or other hardware.

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TABLE OF CONTENTS
Section Page
GETTING STARTED ............................................................................................................................................................. 4
USING THE TOUCH SCREEN ............................................................................................................................................. 5
AUTOMATION OVERVIEW (WITH GLOSSARY OF TERMS).............................................................................................. 6
HOME SCREEN ICONS........................................................................................................................................................ 9
AUTOMATION MANAGEMENT SCREEN .......................................................................................................................... 10
ADD Z-WAVE DEVICES ..................................................................................................................................................... 11
REMOVE Z-WAVE DEVICES ............................................................................................................................................. 12
EDIT DEVICE NAMES ........................................................................................................................................................ 13
ERASE ALL Z-WAVE DEVICES ......................................................................................................................................... 14
ADVANCED SETTINGS: REPLACE FAILED DEVICES.................................................................................................... 15
ADVANCED SETTINGS: REMOVE FAILED DEVICES ..................................................................................................... 16
ADVANCED SETTINGS: ADD NEW CONTROLLER AS PRIMARY ................................................................................. 17
ADVANCED SETTINGS: LEARN....................................................................................................................................... 19
ADVANCED SETTINGS: REBUILD MESH ........................................................................................................................ 20
ADVANCED SETTINGS: DEVICE ASSOCIATION START ............................................................................................... 21
ADD SCENES ..................................................................................................................................................................... 22
ADD EVENTS...................................................................................................................................................................... 25
ADD GROUPS..................................................................................................................................................................... 28
GROUPS: SELECT DEVICES ........................................................................................................................................... 30
GROUPS: VIEW DEVICES ................................................................................................................................................ 31
USING YOUR SYSTEM: CLIMATE CONTROL ................................................................................................................. 32
USING YOUR SYSTEM: AUTOMATION ........................................................................................................................... 33
USING YOUR SYSTEM: SCENES CONTROL .................................................................................................................. 34
USING THE ONSCREEN KEYBOARD.......................................................................................................................... 35-37
NAPCO LIMITED WARRANTY ........................................................................................................................................... 40

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Security: Tap to display the status of your alarm system. Allows the control of
all system operations, just like a standard wired keypad.
Video: (optional) Tap to discover and view the camera transmissions in your
system.
Automation: (optional) Tap to control the home automation system compo-
nents (see Automation Overview page 6) including lighting and other devices.
Climate: (optional) Tap to control the home automation thermostats and other
climate control devices (see page 32).
GETTING STARTED
Home Screen

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"Drag": Touch and hold, then drag up and down to scroll
Navigation through the App
You can navigate through various sub-menus by simply using
your finger to touch through the icons and menus as needed.
The app responds differently depending on how the screen is
touched:
 Touch: To chose an icon, or press a button or choose
a menu selection, touch or "tap" it with your finger or fin-
gernail. Some screens may, for example, contain lists of
devices; to select a device in the list, simply tap the device
to highlight it.
 Drag: To scroll or move slowly, touch and hold to se-
lect a menu item, then drag your finger up and down the
touch screen to scroll through the menu selections.
USING THE TOUCH SCREEN
"Touch": Chose an icon by touching or "tapping"

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AUTOMATION OVERVIEW
Overview: Home Control Network
A home control (or "home automation") network is a system used for remotely controlling light switches, light dimmers,
drapes/blinds, appliances, air conditioning, heating, security systems, door locks and other devices within a home or office. Z
-Wave is a reliable and robust wireless home control network standard that operates within a redundant and interconnected
wireless network. This intelligent Z-Wave system even responds to changing conditions in real time, to ensure your devices
will reliably operate when needed.
The iBridge®app is fully compatible with your Z-Wave system, allowing you to add and control multiple Z-Wave devices and
configure them to your needs. You can even connect your security alarm system to your Z-Wave devices, allowing a security
system event to trigger Z-Wave devices and even trigger notification emails.
The simplest Z-Wave network consists of a primary "controller" (master) and single controllable "device" (slave) such as a
light switch, thermostat, etc. Additional controllers and devices can be "included" into (or "excluded" from) the network at any
time (by means of simple button presses on both the controller and the device). Controllers can be "static" (physically immo-
bile such as a wall-switch controller) or "mobile" (such as a portable key-fob controller). If you are new to home automation,
you may wish to read the following glossary of definitions to help familiarize yourself with these terms.
 Node: Can be a "device" or a "controller". An example of a device is a Z-Wave enabled light switch. A control-
ler allows you to add or remove this device from the network. Each node not only captures and dissemi-
nates its own network data, but also relays data for other nodes. If one node can no longer operate, the rest of the
nodes can still communicate with each other, either directly or through other nodes in the network. In this way, Z-
Wave networks self-form and self-heal.
 Primary Controller: Also a "node" on the network, the Primary Controller is the controller that was used to
create a new Z-Wave network. The “master” controller in the network, only one Primary Controller is allowed within a
network. Only Primary Controllers can include/exclude nodes, and therefore always possess the latest network
"Routing Table". Additional controllers added to the network using the Primary Controller are called "Secondary Con-
trollers" and are unable to include/exclude nodes (devices). Note: The app is not a controller, but operates as a

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"display" to provide visual output from the StarLink Connect Z-Wave controller. For the purposes of this manual, all
references to the app will refer to both the app itself or the StarLink Connect Z-Wave controller module (see WI1980
for more information).
 Include: Add a device or controller to your home automation network.
 Exclude: Remove a device or controller from your home automation network.
 Node ID: Used to identify and manage individual nodes in a network; each ID is unique within a network.
 Node Information Frame: Describes the abilities of a node, allowing the controller to identify and control the
various node types available. All nodes automatically send their Node Information Frame when a button on the node
is pressed; those controllers in need of the Node Information Frame are programmed to request it automatically
when needed.
 "Event-Action" Configuration Table: Used to associate security alarm system events to your home automa-
tion system. For example, a burglary alarm triggers certain lights to turn on.
 Rebuild Mesh: A manual request to redesign the Routing Table to increase communication efficiency
(accelerate response times). Usually performed after physical changes are made to the network, such as after home
construction projects or other physical changes to the premises that might affect communications within the network.
 Abort: Exit a function or task without saving changes.
 Erase All Devices: Deletes all nodes (devices and controllers) from the network. Note: Devices must still be
removed individually if you wish to re-enroll them later.
 Group: A collection of switches and dimmers that can be displayed together for ease of access.
 Scene: Several devices in your network pre-set to a specific condition.
 Beaming: Non-AC (battery) powered Z-Wave appliances (such as battery operated door locks, thermostats, etc.)
must be beamed a "wake up" command to carry out subsequent commands from the Z-Wave controller. This
"beaming" command emanates from the Z-Wave controller and must be "beamed" from one node to another until the
AUTOMATION OVERVIEW (CONT'D)

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command arrives at the intended destination (door lock). Although only those devices in the network path (from the
controller to the specific end device) MUST support beaming. However, to avoid troubleshooting and provide a more
reliable mesh network, we recommend only using devices that support beaming in networks that include battery pow-
ered Z-Wave devices (such as door locks).
 Association: Associations allow Z-Wave transmitter source ("secondary") devices (such as certain model motion
detectors, wall switches and dimmers) to send commands directly to other target ("master") Z-Wave devices (such as
lamp modules and appliance modules wired to the electrical load). For example, at the bottom of a staircase, a bat-
tery powered Z-Wave dimmer "secondary/source" device is associated with a "target/master" Z-Wave dimmer at the
top of the staircase that is wired to a ceiling fixture. In order to create associations, devices at both ends of the asso-
ciation must be designed by the manufacturer to support Associations (devices are usually labeled "Supports Z-
Wave associations").
 Replication: Refers to the protocol replication between Controllers that is used to exchange protocol repli-
cation data between different Controllers within the same network. The app Learn button is used when you wish to
add the StarLink Connect Controller to another network as a Secondary Controller or to another network as a Prima-
ry Controller. In either case, the StarLink Connect Controller receives "protocol replication data" from the Primary
Controller of the other network.
Note: Z-Wave device designs can vary, including the name and location of its "Learn" button; see the documentation
for the specific device you wish to include (or associate) to ensure correct operation.
SECURITY WARNING: If you create a Scene or Event that involves arming the alarm control panel and the sys-
tem is configured to use the Napco "Classic" keypad style, then ensure the User Code entered into the Scene or Event
configuration screens is an "ARM ONLY" Code. If not, subsequent activation of the Scene or Event will disarm the alarm
panel.
AUTOMATION OVERVIEW (CONT'D)

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WI2117 for more information.
REMOTE CONNECTIVITY: If
you have multiple alarm systems
(for example, if you have an
alarm system in your home, and
another in your business), tap
this icon to select
the system you
wish to control.
SIGNAL: Displays
the wireless signal
power. The indica-
tor displays 3 bars
maximum; the more bars lit, the
stronger the wireless signal. A
red "X" appears when the device
is not connected.
are unable to clear the trouble to
allow the system to be armed,
call for service immediately.
EMERGENCY Buttons: Used
to signal a Fire, Police or Auxilia-
ry emergency.
USER SETTINGS: Tap to ac-
cess the screens to allow chang-
es to the way your app operates
(see USER SETTINGS MENU).
HELP: On-screen instructions
for Z-Wave functions.
HOME: Tap to return directly
to the Home Screen.
MESSAGING: Tap to config-
ure system event notifications
where an email or SMS text mes-
sage can be sent to your mobile
device for virtually any security
system event (for example,
Alarm, Arm, Disarm, Zone
opened, Zone closed, etc.). See
SECURITY: This icon is your
gateway to your alarm system.
From here you can arm, disarm,
bypass and control all system
operations.
VIDEO: (optional) Tap to dis-
cover and view the camera trans-
missions in your system.
AUTOMATION: (optional) Tap
to control the Z-Wave home au-
tomation system components,
including lighting and other devic-
es.
CLIMATE: (optional) Tap to
control the Z-Wave home auto-
mation thermostats and other
climate control devices.
LOCKING DEVICES: (optional)
Tap to access the Z-Wave door
locking devices in your system.
TROUBLES: Appears if a prob-
lem occurs in the system that
may prevent arming (see SYSTEM
TROUBLE ERROR CODES). If you
HOME SCREEN ICONS
The "Home Screen" may contain other touchable icons, including:
Home
Business
Ski Lodge

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AUTOMATION MANAGEMENT SCREEN
Tap to add, remove,
and configure your Z-
Wave system devices
(page 11)
Tap to configure up to
32 pre-set home auto-
mation conditions
(page 22)
Tap for mode-specific
assistance
Tap to associate
alarm events to your
home automation
system
(page 25)
Tap to manage
multiple devices at
one time (page 28)
Tap the User Settings button, then tap Automation Management to open.

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ADD Z-WAVE DEVICES
Devices should be powered and in their final location prior to inclusion. To add new Z-Wave device:
1. Tap Add Device. Wait for the status message field to indicate "Add Node Started - Press Abort
to Cancel". If you wish to terminate the Add Device action, tap the Abort button. Note:
Depending on the app firmware version, the device list may include an entry with the Description
"Napco Controller" (also includes the NodeType "Napco P"; see image below). This entry
is the StarLink Connect module, with its integral Z-Wave primary controller.
2. Press the "Learn" button on the device. Note: Z-Wave device designs can vary, including the
name, location and operation of its "Learn" button (some require one button press, others require two); see the docu-
mentation for the specific device you wish to add to ensure correct operation.
3. Wait for the NodeType, Description and Status of the
device to appear in the table.
For example, adding a light switch may indicate "Switch" as
the NodeType, "Switch1" as the Description, and
"Active" as the Status.
Test the new device: In the Test column, tap the but-
ton (or "arrows" for a dimmer) as required. For example,
the Test column for a switch device will toggle "ON" and
"OFF" buttons.
Once all devices have been added, tap the "back" arrow (at
the top left) to return to the Automation Management
screen. Note: Devices that are being re-enrolled in the
same network (or were previously installed in another net-
work) must be "Removed" prior to performing this "Add"
procedure. Therefore, perform the "Remove" procedure on
the device even if it does not appear in the table.
(Above screen displays appearance before adding devices)
"Back" Arrow

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REMOVE Z-WAVE DEVICES
To exclude / delete / remove an existing Z-Wave device:
1. Tap the Remove Device button.
2. The status message field will indicate "Removal Started - Press Abort to Cancel".
3. Press the "Learn" button on the device. Note: Z-Wave device designs can vary, including the
name, location and operation of its "Learn" button (some require one button press, others re-
quire two); see the documentation for the specific device you wish to add to ensure correct op-
eration.
After a short time, the status message field will indicate "Node Removed".
Tap the "back" arrow (at the top left) to return to the
Automation Management screen.
IMPORTANT: The addition and removal of thermo-
stats from the system may cause uncontrolled and un-
desired thermostat settings to be in effect. Napco is
not responsible for property damage due to improper
thermostat settings.
Removal Started - Press Abort to Cancel

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EDIT DEVICE NAMES
When a Z-Wave device is enrolled (see page 11), its NodeType, Description and Status that ap-
pears in the table shown below is automatically obtained from data added by the device manufacturer.
To edit the Description text:
1. Tap in the # column to highlight the device you wish to edit (in the image below, the device with
the Description text "Dim 4" is selected).
2. Tap the Edit button at the bottom of the screen.
3. In the Edit Name screen that appears, tap the text field to open
the keyboard. Type a new device Description. When finished,
tap Done, then tap OK to save. The new device Description ap-
pears in the list.
For example, the Description of the highlighted switch as shown
in the image at right can be changed from "Dim 4" to the more
descriptive "Den Dimmer".
Note: If you wish to add the edited device to one of two built-
in "All" Groups, then check the checkbox in the Edit
Name screen. There are default "All Lights" and
"All Locks" Groups that can be controlled by their
respective icons in the Automation screen. See
page 33.
Tap "back" arrow (at the top left) to return to the Automation Man-
agement screen.

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ERASE ALL Z-WAVE DEVICES
To exclude / delete all existing Z-Wave devices:
1. Tap Erase All Devices.
2. In the Confirmation screen, tap OK to continue (or tap Cancel to exit without erasing devices).
3. The status message field will indicate "Defaulting" and after a short time, "Default Complete".
All devices listed in the device table (example shown below) will appear to be removed, howev-
er the memory data within each device will not be erased. Therefore, to completely erase the
memory within each Z-Wave device, simply follow the steps detailed in the section "REMOVE Z-WAVE DEVICES" on
page 12 for each device.
Tap the "back" arrow (at the top left) to return to the Au-
tomation Management screen.
IMPORTANT: The addition and removal of thermo-
stats from the system may cause uncontrolled and un-
desired thermostat settings to be in effect. Napco is not
responsible for property damage due to improper ther-
mostat settings.

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ADVANCED SETTINGS: REPLACE FAILED DEVICES
You can easily replace an existing failed, un-plugged or missing device with a new device using the Re-
place Failed Devices button. The new device must be of the same type as the failed device (e.g.
replace a failed dimmer with a new dimmer). Replace a failed device as follows:
1. Unplug (depower) the failed device and plug-in (power) the new device. Ensure the new device
has been "Removed" from its network if it has ever been used previously (is not "brand-new").
2. Although it is likely you have already tried testing the failed device, test it again with the device
de-powered using the app. This will ensure the failed device is properly designated as a "failed"
device within the system. After about 10 seconds, a warning popup will appear to indicate the
device has failed (press OK to close the warning popup and continue).
3. In the Advanced Settings screen, tap in the # column to highlight the failed device you wish to
replace (in the image below, device #19 with the Type named "Dimmer" is selected).
4. Tap the Replace Failed Devices button.
Wait for the system to check to be certain the selected device is
non-operational or is missing (the message "Checking for failed
device" will appear).
After a few seconds, another status message will appear: "Press
the inclusion button" on the new device. Therefore, press
that button on the new device*.
5. Wait for the status message field to read "Replace Complete".
Test the new device to ensure its correct operation.
Note: The node number, Type and Name descriptions for the
failed (removed) device are re-used and applied to the new
(replaced) device. If these descriptions need to be changed, see
"EDIT DEVICE NAMES" on page 13.
*See the documentation for the specific device to ensure correct operation of its button.

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ADVANCED SETTINGS: REMOVE FAILED DEVICES
You can easily remove an existing failed, un-plugged or missing device using the Remove Failed
Devices button. Remove a failed device as follows:
1. Although you likely already tried testing the failed device, try testing it again using the app.
This will ensure the failed device is properly designated as a "failed" device within the system.
After about 10 seconds, a warning popup will appear to indicate the device has failed (press
OK to close the warning popup and continue).
2. Tap in the # column to highlight the failed device you wish to remove (in the image below,
device #19 with the Type named "Dimmer" is selected).
3. Tap the Remove Failed Devices button.
Wait for the system to check to be certain the selected device is non-operational or is missing
(the message "Checking for failed device" will appear).
4. Wait for the status message field to read "Remove Com-
plete".
Note: It is not possible to remove a working ("non-
failed") device using these steps. To remove a working
device, use the "REMOVE Z-WAVE DEVICES" proce-
dure on page 12.

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ADVANCED SETTINGS: ADD NEW CONTROLLER AS PRIMARY
Only one Primary Controller is allowed in your system, and only the Primary Controller can add or
delete devices. A Primary Controller can be in the form of a "static" (permanently mounted) control-
ler (like the StarLink Connect), a "portable" device like a hand-held remote controller, a Z-Wave-
enabled computer or even an Ethernet router or bridge. Contact your alarm installer for a list of ap-
proved controllers that can be designated as Primary. Note: If the Napco StarLink Connect is the
Primary Controller and a new controller is later added as the Primary, the StarLink Connect automati-
cally becomes a Secondary Controller (unable to add and delete devices). To make the Napco Star-
Link Connect the Primary Controller again, use the Learn button (see page 19 for instructions).
Why add a new Primary Controller?
Some Z-Wave devices available in the marketplace only operate in low power during Learn mode;
therefore the use of a portable "hand-held" Primary Controller --
held within 6 feet of the device when adding-- may be neces-
sary. In addition, your system may include distant devices con-
nected with repeater devices; in some cases, these distant de-
vices may only be added to your Z-Wave system directly (in
other words, adding a device through a repeater may not be
allowed by the repeater). As only the Primary Controller may
add and remove devices, these aforementioned scenarios may
require the temporary addition of a portable hand-held Primary
Controller.
To make a new controller the Primary Controller, proceed as
follows:
1. Tap the Add New Controller as Primary button.
2. Wait for the status message field to indicate "Add node

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ADD NEW CONTROLLER AS PRIMARY (CONT'D)
started".
3. Put the new controller into its "add controller as primary" mode. Note: Each model controller
may differ; see the documentation that came with the controller for the exact procedure.
4. The following status messages will appear: "Adding Controller"..."Node Added"..."Update
complete". The new Primary Controller will appear in the device list with a NodeType
that will vary with the manufacturer (will likely indicate "Controller" or "Controller P").
The former Napco StarLink Connect Primary and current Napco StarLink Connect Secondary
Controller will appear with a NodeType of "Napco S".
5. Test the devices: Use the new Primary Controller
to operate devices and add new devices.
Tap "back" arrow (at the top left) to return to the Auto-
mation Management screen.

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ADVANCED SETTINGS: LEARN
The Learn button is used when you wish to add the StarLink Connect Controller to another network
as a Secondary Controller or to another network as a Primary Controller. In either case, the StarLink
Connect Controller receives "protocol replication data" from the Primary Controller of the other net-
work. The other network, in this scenario, is a Z-Wave network separate from the iBridge Z-Wave
network described so far in this User Guide.
When you decide to add the StarLink Connect Controller to another network as a Secondary Control-
ler or to another network as a Primary Controller, this process is initiated and performed by the Pri-
mary Controller of the other network., You will need to consult the documentation for the Primary
Controller of this other network for the exact procedure, but at some time during this process, it will
be requested to press the "Learn" button of the Controller you wish to add to the other network
(namely the StarLink Connect). When so requested, tap the
"Learn" button shown in the image below.
"Replication" refers to the protocol replication between Control-
lers that is used to exchange protocol replication data between
different Controllers within the same network. When the Learn
button is pressed, the StarLink Connect receives "protocol repli-
cation data" from the Primary Controller of the other network be-
cause the StarLink Connect is being added to (included into) the
other network, and thus "needs" this data in order to operate
within the other network.
Tap the "back" arrow (at the top left) to return to the Automation
Management screen.

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ADVANCED SETTINGS: REBUILD MESH
Rebuilding the mesh is a request to redesign the internal Z-Wave database routing table to increase
communication efficiency and to accelerate device response times. Each device or controller in the
system not only captures and disseminates its own network data, but also relays data for other nodes.
Rebuilding the mesh should be performed after physical changes are made to the network, such as
after home construction projects, the addition of new appliances or wireless devices, or any other phys-
ical changes to the premises that might affect network communications. Rebuild the mesh as follows:
1. Tap Rebuild Mesh.
2. In the Confirmation popup that appears, tap OK to proceed.
3. When finished, the message Rebuild Mesh Complete appears.
4. Tap "back" arrow (at the top left) to return to the Z-Wave
Device Setup screen. In the Test column, tap the but-
ton (or "slide bar" for a dimmer) to test the devices as re-
quired.
Note: Devices that cannot be added will be listed
with an asterisk in place of the device name (for example,
"Dimmer12" will be displayed as " *"). Ensure the device
is within range of the StarLink Connect or is in a network
whose devices support Explorer Frames (Z-Wave proto-
col version 4.5 or greater). See the device instructions for
range limits. If the device is within range but is still una-
ble to be included, remove / restore power to the device,
then repeat the inclusion process.