NAPCO Prima Troubleshooting guide

NAPCO Prima: User Installaon Guide1
User Installation Guide
OI436LF8/23©NAPCO2023

2NAPCO Prima: User Installaon Guide
Table of Contents
QuickStart......................................................................3
HomeScreen...................................................................6
PanelIcons/StatusBarIcons.........................................7
QuickSengsMenu.......................................................8
Arming............................................................................8
3UserTypes....................................................................8
AddingSensors...............................................................9
ArmingSengs...............................................................9
Auto‐Arming...................................................................9
NetworkConnecon.......................................................9
TesngYourSystem......................................................10
PanelInformaon.........................................................10
EmergencyBuon(Panel)............................................11
SuperPanelSpecificaons............................................11
ArmingSengs.............................................................13
SecuritySengs............................................................14
PanelSengs................................................................17
DoorbellCamera...........................................................18
DoorbellLEDIndicaons...............................................20
Window/DoorTransmier............................................21
SensorTroubleSignals...................................................24
PIRMoonSensor.........................................................25
Indoor/OutdoorHDCamera..........................................29
SolarPanel.....................................................................31
Keyfob............................................................................32
PanicBuon("Medical")...............................................34
Flood/FreezeTemperatureSensor................................37
GlassbreakTransmier..................................................39
RecessedWindow/DoorTransmier............................41
Smoke/CODetector.......................................................44
EventLog.......................................................................53
Z‐WaveHomeAutomaon............................................54
ApprovedZ‐WaveDevices.............................................56
TakeoverTranslatorModule.........................................57
OrderingInformaon....................................................59
FCCCompliance.............................................................60
NAPCOLimitedWarranty..............................................61
For technical service, contact your local security dealer.

NAPCO Prima: User Installaon Guide3
Wire the
Power Supply

 Connectredto(+)
 Connectblackto(−)
Connect Power Supply
InsertpowersupplyintoDCsocketshown(arrow).
DC
+
DC
RESET
BATTERY
SIM
2
Install Cover
Inserttabsatboomandpresstosnapclipsinplace.3 Install Tabletop Stand Slidetabsinasshown(no"snap").4
Quick Start
1

4NAPCO Prima: User Installaon Guide
Tap Start

Setup Wizard
ApplypowerandtheSetupWizardappears.
Type your Password
(TextiscAsESeNsiTiVe).
Select your Wi‐Fi Network

5 6
7 8
Quick Start (cont'd)

NAPCO Prima: User Installaon Guide5
Pair the Sensor to the Panel
Followtheon‐screeninstrucons.
Install Your First Sensor
Selectthesensordevicetype.
Select Panel installaon Locaon

Create a Panel Master Passcode
Itmustbe4‐digits.
9 10
12
11
Next: Connuefollowingthesystempromptstocompleteyourinstalla‐
on.Onthenextpage,scantheQRcodetodownloadtheMobileApp.
Quick Start (cont'd)
For technical service, contact your local security dealer.

6NAPCO Prima: User Installaon Guide
Home Screen
TheNAPCOPP1A SuperPanelmenuoponsrunalongtheboomofthescreenandfeaturesiconstoalloweasyaccesstoitsmostimportant
panelfeatures.Seethenextpagefordescriponsofeachicon.
NAPCO Prima® Super Panel (Model PP1A)
Download the
Mobile App
Above QR Code will
Auto‐Detect your
Operang System
(Android or iOS)
For technical service, contact your local security dealer.

NAPCO Prima: User Installaon Guide7
Panel Icons
Icon Name Descripon
SengsAllowsyoutosetthepanelchanges.
SensorList Allowsyoutoaddandeditsensors.
Rooms Checksthestateoftheroomsensors.
DoorbellCamera Allowsyoutoconnectthedoorbellcameraandtosetfuncons.
History Displaysalistofsecurityevents.
Home Displaysthestatusofthesecuritysystemandopensensors.
Emergency Allowsyoutosendanemergencysignaltothecentralstaon.
Status Bar Icons
Icon Name Descripon
Volume Allowsyoutosetthevolumeofthepanel.
Brightness Allowsyoutosetthebrightnessofthescreen.
Wi‐Fi IndicatestheWi‐Fistrength.
ScreenClean Freezesthetouchscreensoitcanbecleaned.
Cellular Indicatesthelevelofcellularrecepon.

8NAPCO Prima: User Installaon Guide
TheSuperPanelallowstheusertoarm/disarminstaymodeoraway
mode,andtocontactanemergencyservice.

Select Arming Method*:
Clickthehomebuon()toselectanarmingmethod,eitherLeaving
orStaying*.

Arm When Staying:
1.WhenselecngStaying,youhavetheopontoinstantlyarmthe
systemorsetanexitme(Sengs >Arming >Staying >Exit me).
2.To Disarm:TapDisarm andenteryourUserpasscode(UserCode).
ToprogramtheabilitytodisarmwithoutaUserpasscode,goto
Sengs >Arming >Stay >Disarm.

Quick Sengs Menu
To access the quick sengs menu:
Tapthequicksengsbaronthetopmiddlescreen.

To adjust the volume and brightness level:
Slidevolume/screenbrightnessindicatorle(decreasesvolume/
brightness)orright(increasesvolume/brightness).

To clean the screen:
Clickthescreencleanicon()andthescreenwillbedisabledfor30
secondstoallowthescreentobecleanedwithouttriggeringacvity.
Arming
*Throughoutthisdocument,"Leaving"isidencalto"ArmedAway",and"Staying"isidencal
to"ArmedStay".
Arm When Leaving
1.SelectLeaving andthesystemwillarmaeradefaultexitme
of60seconds.
2.To Disarm:TapDisarm andenteryourUserpasscode(User
Code).

To Bypass a Zone
Note:Ifasensorisfaulted(e.g.,dooropen),thesystemcannotbe
armedunlthezoneiseithernolongerfaulted(e.g.,door
closed),orthesensorisbypassed.
1.Selectanarmingmethod,eitherStayingorLeaving.
2.ConfirmbyselecngBypass.
3.Thesystemarmsnormally;thescreenidenfiesthesensor
thatisbypassed.
3 User Types
 Master:OnlyuserwithaccesstoSengs;andmustbesetby
default;onlytheMasterusercanaddand/ordeleteusers.
 Hostage:Duress("Ambush")isdisabledbydefault.AeraDu‐
ressuserpasscodeiscreated,duressisenabled.Ifanintruder
forcesyoutodisarmyoursystem,entertheDuressuserpasscode
tosendasilentemergencyalerttothemonitoredcentralstaon.
 User:Usersub‐typesare:Member,Scheduled,andTemporary.
AMemberhastheabilitytoarm/disarmatanyme.AScheduled
usermayonlyarm/disarmduringpre‐setmes.ATemporary
usermayarm/disarmonlyunlaspecifiedme.

1.EntertheMasterpasscodeandselectSengs.
2.Selectthe[+]icontoaddaUser.
3.Typeadesiredidenficaonname,tap'back'tosavethename.
4.SettheUserType:Member,Scheduled,orTemporary (see
abovetypedescripons).
5.SetthedesiredUserpasscode,andconfirm.

NAPCO Prima: User Installaon Guide9
Modify a User Name
1.SelectSengs >Users >select user >Edit new name.
2.Selectthedesiredfieldtoedit.
3.Changethedesiredfieldandsetname

Modify a User Passcode
1.SelectSengs >Users >select user >Change passcode.
2.Changethedesiredfieldandsetanewpasscode.

Remove Exisng User
1.SelectSengs >Users >[select user] >Remove/Delete.
2.Selecttheicontoremovethedesireduser.

Adding Sensors
TheDevices screenallowsyoutoadd,modifyordeletesensors;
youcanalsocheckthestatusofeachsensor.

Add a Sensor
1.IntheDevices screen,selectthe[+]icon.
2.Selectthetypeofsensor.
3.IntheTrigger screen,acvatethesensortoallowittobede‐
tectedbythesystem.
4.TypeanameforthesensorandselectDone tofinishorselect
Sengs toconfigureanydesiredsensor/devicefeatures.
5.Tocheckthestateofthevarioussensorsinstalled,selectthe
Sensor Type andtheAccess to Groups screens.TheAll Devices
screenallowsyoutocheckthestateofallsensors.

Modify a Sensor
1.SelectSengs >[enter Master passcode]>Devices).
2.Selectthesensortype,thenselectthedesireditem(s)tobe
configuredforthesensor.

Remove a Sensor
1.SelectSengs >[enter Master passcode]>Devices).
2.SelectthedesiredsensorandclickDelete toremove.
Arming Sengs
AllowsyoutomodifytheSecuritysengs,includinghowtoadjustde‐
laymes,volumeandchimesengs.
 Bypass Arm:On/Off;defaultisOn.IfOffisselected,youcannotarm
thesecuritysystemwithafaulted("open")sensor.
 Voice:On/Off;defaultisOn.IfOffisselected,thearmingprocess
occurswithoutsounds.
 Beep:On/Off. 
 Exit me:Adjuststheexitdelayme(duraonaerarmingthatallows
youtoopenanexitdoor,leavethepremisesandclosethedoorbehind
you).
 Sensors: Userscanselectthesensortobearmedortobeexcluded
fromarming.
 Arm: On/Off;passcoderequiredtoarm.
 Disarm: On/Off;passcoderequiredtodisarm(onlyforStayinf).

Access to Arming
SelectSengs >[enter Master passcode]>Arming >selectArming
Stay orArming Away.

Auto‐Arming
Allowstheusertoaddanarmingschedule.
1.SetupthedesiredArmingdaysoftheweek.
2.EnterthenewnameforAutoarming.
3.SelectthedesiredArmingmode.
4.SetupthedesiredArmingdaysoftheme.







Network Connecon
Allowstheuserselectthenetworktobeusedwiththesecuritysystem.
 Cellular: AllowstheusertoinsertavalidSIMcardinsidethePRIMA‐
P1Apaneltoestablishasecurenetworkconnecon.
 Wi‐Fi: AllowstheusertoaccesstotheavailableWi‐Finetworks:
1.SelectSengs >Network >Wi‐Fi.
(connued)

10NAPCO Prima: User Installaon Guide
2.SelectthedesiredWi‐Finetworkandenterthepassword.
3.SelectOK.
 Ethernet: AllowstheusertoconnecttoanetworkthroughanEther‐
netcable.

Tesng Your System
Yoursecuritysystemoperaonaltestsinclude:

Walk Test ‐‐ Allowstheusertocheckeachsensorinthesystem.Trig‐
geringthesensor(e.g.,openaprotecteddoor)verifiesthatthe
sensoriscurrentlycommunicangwiththePP1Apanel.

Touchscreen Test ‐‐ AllowstheusertoverifythatthePP1Atouchscreen
workscorrectly.

Wi‐Fi Test ‐‐ DisplaysthecurrentlyconnectedWi‐Finetworknameand
itscurrentstatus.Note:Thistestmaytakeupto60secondsto
concludeanddisplaytheresults.

SOS Alert Test ‐‐ Sendsatestsignaltothecentralstaon.Note:Con‐
tactacentralstaonrepresentavebeforeandduringthistest.

Ethernet Test ‐‐ VerifiesInternetnetworkconnecvity.

Server Test ‐‐ Sendsatestsignaltothesharednetworkcomputerto
confirmdataconnecvity.

Call Test ‐‐ Displaysthecurrentlyconfiguredcellularinformaon.

G Sensor Test ‐‐AnimpacttestoftheintegralG‐Forceaccelerometer
forcorrectregistraonofvalues.

Tamper (Panel) Test ‐‐ Teststhetamperswitchoperaonwhenrear
coverortabletopstandisremoved.Enterpasscodetosilence.

Camera Test ‐‐ Testsvideotransmissionconnecvityandencrypon.

Speaker Test ‐‐TestsifthePanelspeakersareworkingproperly.

Siren Test ‐‐ Checksthattheselectedsirenisoperaonal.

Microphone Test ‐‐Checksoperaonandifproperlyconfigured.

LED Test ‐‐ TestsallLEDsforoperaonandresponsivenesstoinputs.

Baery Test ‐‐ Panelintegralbaerytestofimpedanceanddischarge.

Upload Log ‐‐ Selecttoviewvideosuploadedtoyourcloudlibrary.

Developer Tools ‐‐Forinternalfirmwaretesnguseonly.

Panel Informaon
1.TheAccount tabdisplaystheaccountanddealerinformaon
(screen1).
2.Screen2displaystheIMEInumber,FirmwareVersion,Hardware
Version,MCUVersion,SystemversionandAPKUpdateme.
Panel ‐‐ Allowstheusertosettheme,temperaturescale,screenLED
aributes,etc.

Rooms ‐‐ Displaysthetotalnumberofsensorsineachroomandthe
statusofeach.
1.SelecttheRoom icontodisplayalltheroom(s)thathavesen‐
sors.
2.Selecttheroomtodisplaythesensor(s)within.
3.Selecttheindividualsensortodisplaythesensorinformaon.If
youwishtoeditthesensorinformaon,firstentertheMaster
passcode.

History ‐‐ Displaysalistofyourloggedsecurityevents(somemes
referredtoasthe"systemlog"or"audittrail").Eacheventin‐
cludesthemeandstateoraconofthePP1Apanel(armed,
disarmed,troubled,faulted,etc.).
 TheHistory screendisplaysallacvity,includingthearming/
disarmingandallalarms.Includestheme,stateandaconof
thepanelandselectedsensors.
 TheArm/Disarm screendisplaysthemeandstateoraconof
thearmanddisarmevents.
 TheAlarm screendisplaysthemeandstateoraconof
alarmsthatoccurred.