NAPCO Net.Link NL-RCV-RMPCUL Assembly instructions

1
NAPCO Net.Link
™

NL-RCV-RMPCUL
Central Station Alarm Receiver
Installation, Programming and User's Guide
WI1491A 5/07
Installing, Programming and Using the
NAPCO Net.Link NL-RCV-RMPCUL
Central Station Alarm Receiver
TM
R
333 Bayview Avenue
Amityville, New York 11701
For Sales and Repairs, [phone]
For Technical Service, [phone]
Publicly traded on NASDAQ Symbol: NSSC
http://www.napcosecurity.com/
© NAPCO 2007

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FCC Requirements........................................................................................................................ 3
Installation Requirements .............................................................................................................. 3
NAPCO Net.Link™ Receiver System Overview............................................................................ 4
Front Housing Description ............................................................................................................. 5
Rear Housing Description.............................................................................................................. 6
Installation and Startup............................................................................................................. 7-11
Keypad: Operation and Display.................................................................................................. 12
Keypad: Automatic Mode ........................................................................................................... 13
Keypad: Manual Mode................................................................................................................ 14
Keypad: Menu View............................................................................................................... 15-16
Printout of Events ........................................................................................................................ 17
Net.Link Service Application Quick Access Buttons.................................................................... 18
Net.Link Service Application Main Menu ..................................................................................... 18
Using the Service Application................................................................................................. 19-24
Appendix A .................................................................................................................................. 25
Appendix B .................................................................................................................................. 26
NAPCO LIMITED WARRANTY ................................................................................................... 28
Table of Contents
NAPCO Net.Link is a registered trademark of the NAPCO Security Group, Inc.
Windows is a registered trademark of the Microsoft Corporation.
Other products, product names and services described in this manual are for identification purposes only and may be trademarks of their respective companies.

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The NL-RCV-RMPCUL Receiver is UL listed for commercial fire and burglary central station service under UL file num-
ber S3594.
1. Installation must meet the requirements of NFPA 72. See "Installation and Startup" page 7.
All external circuits must be electrically rated to permit proper installation of this product using wiring methods
permitted by the National Electrical Code, ANSI/NFPA 70.
2. Receiver must be installed in a UL listed metal rack-mounting cabinet that complies with UL864. The cabinet
must be provided with integral outlets and the ability to connect AC input via conduit. All wiring exiting the cabi-
net must be in electrical conduit. A suggested 19-inch rack in a cabinet listed for fire protective signaling is the
Siemens model MXL-RK1. Be sure non power-limited and power limited wiring are separated by at least 1/4 of
an inch.
3. A UL1481-listed UPS or generator to supply 24 hours of stand-by must be installed at the monitoring station and
used. Note: If the primary power source at the monitoring station is lost or otherwise faulted, this faulted condi-
tion must be obvious to the operator on duty.
4. This Receiver is intended for use only with the model NL-MOD transmitter.
5. The test signal from transmitters is automatically processed. Failure to receive a test will result in a supervision
failure for that transmitter.
6. The Receiver can be configured in two different ways:
a. Basic – Network connected Service Terminal or Printer only.
b. Duplicate – A second Net.Link Receiver and Printer serve as a Hot Backup duplicate Receiver to the first.
Installation Requirements
The NL-RCV-RMPCUL Receiver complies with part 15 of the FCC rules.
THE FOLLOWING STATEMENT IS REQUIRED BY THE FCC.
This equipment generates and uses radio-frequency energy and, if not installed and used properly, that is, in strict
accordance with the manufacturer's instructions, may cause interference to radio and television
reception. It has been type tested and found to comply with the limits for a Class-B computing device in accordance with
the specifications in Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection against
such interference in a residential installation.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures: reorient the receiving antenna;
relocate the computer with respect to the receiver; move the computer away from the receiver; plug the computer into a
different outlet so that computer and receiver are on different branch circuits.
If necessary, the user should consult the dealer or an experienced radio/television technician for additional suggestions.
The user may find the following booklet prepared by the Federal Communications Commission helpful: “How to Identify
and Resolve Radio-TV Interference Problems”. This booklet is available from the U.S. Government Printing Office,
Washington, DC 20402; Stock No. 004-000-00345-4.
FCC Requirements
The NL-RCV-RMPCUL Receiver is listed for meeting Industry Approvals UL864 – Control Units for Fire Protective Signal-
ing Systems and UL1610 – Central Station Burglar Alarm Units.

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Since early 2004, the NAPCO Net.Link TCP/IP alarm reporting system has proven its reliability in the field. The Net.Link
system was designed to conform to all UL requirements for Packet Switched Data Networks, and consequently the NAPCO
Net.Link™ NL-RCV-RMPCUL (Receiver) is a fully UL compliant central station receiver platform.
The NAPCO Net.Link Receiver decodes TCP/IP signals from Packet Switched Data Networks using an Ethernet
100BaseT physical layer interface. The signals are sent to the Net.Link Receiver from the protected premises using Napco’s
NL-MOD (Transmitter) located within a Burglary or Fire Control Panel housing. All transmitted data is encrypted using the
128bit AES encryption standard. Before data is accepted by the Net.Link Receiver for processing, the connection to an NL-
MOD transmitter is first authenticated, confirming that the transmitter represents a valid Net.Link Receiver account. With en-
cryption and authentication, the Net.Link Receiver is capable of meeting the highest level of security within the UL standards
for commercial equipment.
Connected to the router, the service terminal is a PC that runs the NAPCO Net.Link Service Application software. The
Service Application is a PC-based software program that is designed to maintain accounts and provide a means of displaying
status changes and event history. The Net.Link Service Application software can also query the Receiver's database for a
premise’s status condition.
To provide a continuous interface with the Net.Link Receiver, a special keypad is permanently mounted to the front panel
of each Net.Link Receiver housing. Each keypad features an LCD with two rows of 16 characters each and a 0-9 numbered
keypad that includes several special function buttons for viewing and acknowledging alarm signals.
The Net.Link Receiver has two active modes of operation: In Automatic Mode, alarm signals are normally sent to an auto-
mation system for processing; in Manual Mode, operators can directly interact with the Net.Link Receiver using the keypad
only. The system will automatically revert to Manual Mode when the automation system (or communication to the automation
system fails). The keypad provides the primary means of displaying status change information using audible and visual indi-
cations. This booklet provides step-by-step instructions to guide you through all keypad displays and functions. Read this
booklet carefully and keep it physically next to the Net.Link Receiver for future reference. To assure optimum safety and se-
curity, completely familiarize yourself with all hardware. Periodically check its condition and state of readiness by testing it at
least once a week.
NAPCO Net.Link™ Receiver System Overview
NL-MOD 1 NL-MOD 2 NL-MOD 3 NL-MOD 40,000
Internet
ROUTER
NetworkCable
NetworkCable
Network Cable
Network Crossover
Cable
NL-RCV / RMPCUL
Net.Link Receiver (Active) NL-RCV / RMPCUL
Net.Link Receiver (Hot Backup)
RS-232
RS-232
Standard36-pinparallel
CentronicsCable
Printer
Service Terminal
Automation Host Computer
For Distribution to Operators
(Transmitters)
Keypad
Keypad
Operator 1 Operator 2 Operator 3 Operator ...
NET.LINK BLOCK DIAGRAM
Printer
Standard36-pinparallel
CentronicsCable
Dry Contact
output --used
during system
failure
Dry Contact output --used
during system failure

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FRONT PANEL
See images above. The front panel includes a dedicated
keypad with an LCD display, and a locking faceplate located
behind the mounted keypad. Each keypad features an LCD
with two rows of 16 characters each and a 0-9 numbered key-
pad that includes several special function buttons for viewing
and acknowledging alarm signals. Inside the locking face-
plate (turn the key to the right to open) are several switches
and lights, from top to bottom as follows:
•Reset - (Not used).
•Red LED - Lights during hard drive activity.
•Green LED - Lights when system is powered on.
•Keyboard Lock - (Not used).
•Power - Press this momentary switch once to turn on
the Receiver. Press and release to turn off the Receiver
(the Receiver will shut down within a few minutes of
pressing and releasing this switch).
Front Housing Description
FRONT PANEL--CLOSED
FRONT PANEL--OPEN
Reset
Red LED
Keyboard Lock
Power
Green LED
FRONT PANEL--DETAIL
Open here
NapcoNet.Link
ManualMode

6
REAR PANEL
The descriptions that follow apply to the images above, from
left to right, as follows:
•Power Input Connector - Connects to a standard
110VAC three-pronged input jack (supplied).
(Current draw = 1.2A max).
•Main Power Switch - Switch for main Receiver
power supply. Note: This switch only supplies AC
power and does not cause the software to run.
COM Card:
•COM1 - Serial port used for output connection to an
Automation Host computer. Electrostatically protected
for connection to an automation system.
•LPT1 - Standard DB-25 female parallel printer socket.
Connect to the approved printer using a standard 36-pin
Centronics cable.
LAN Card:
•LAN1 - Primary connection to the Net.Link Receiver,
and must be connected to the router.
•LAN2 - Interlink connection RJ-45 crossover cable (e.g.,
NAPCO part #W943). Required only for Hot Backup
failover configuration (see page 7).
Relay Card:
Top connector contains a terminal block and a receptacle:
•Trouble Relay - A normally closed dry contact relay. The
relay is activated upon power-on of the system (open
when powered) and closes when software resets, over-
temperature condition or power supply problem exists.
Note: Do NOT connect anything to reserved recepta-
cles.
Rear Housing Description
FIG. 2: REAR PANEL
COM1
(Reserved)
LAN1
(Reserved)
Trouble
Relay
COM Card LAN Card Relay Card
Power Input
Connector Main Power
Switch
LPT1
LAN2
(Reserved)

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The NL-RCV-RMPCUL Receiver is intended to operate in an
indoor dry central station environment. Temperatures above
95 degrees F, continuously high humidity, extremely dusty
conditions, and a corrosive atmosphere should be avoided.
The Receiver mounts onto a standard 19-inch rack. Refer to
the instructions included with the rack mount adapters.
Two Receivers can be interconnected and work in tandem.
The first machine to be powered up will configure itself as the
"Active Receiver". When the second machine is powered up,
it will automatically be configured as the "Hot Backup Re-
ceiver". In this manual, these two descriptions ("Active Re-
ceiver" and "Hot Backup Receiver") will be used to describe
the two components of Hot Backup operation. Note: After
both Receivers are powered up, the Active Receiver keypad
will light its green LED to distinguish between the Active Re-
ceiver and the Hot Backup Receiver.
ENCLOSURES
For the Receiver housing, UL requires the use of a listed
rack, cabinet, and wiring as described on page 3.
ROUTER SETUP
Please contact your IT personnel to assist you with configur-
ing the router. A UL listed ITE router containing at least 4
ports (such as NETGEAR Model WGR614NA Version 6.0
router) is recommended. (Do NOT use a switch or hub).
The Receiver is to be connected to a dedicated network and
not be attached to a corporate network backbone.
The router must be configured for port forwarding and must
port forward to the network address chosen for the Receiver
(s) (i.e. the IP address requested by the keypad when first
powered up--see page 8). One Virtual IP address is used for
both Receivers. The transmitters are defaulted to send
events to Port 5001, and the Receiver listening port must
match this port number, otherwise see page 23 to change the
Receiver port number. Also, be sure the router is port for-
warded to this number.
RECEIVER WIRING
To install the Receiver, follow the following simple instruc-
tions, and refer to the Installation Diagram below (each con-
nection is numbered in the diagram). All connections are
made at the rear of the Receiver.
INSTALLATION DIAGRAM
Refer to page 6 for a description of the Receiver rear hous-
ing, and plug in cables as follows:
1. CONNECT AC POWER INPUT CABLE
Position the Receiver within reach of a standard unswitched
110VAC outlet with a solid earth ground. Do not turn on Re-
ceiver yet--but simply connect the AC cord to each 110V AC
power input jack located at the back of each Receiver and
plug each power cord into an unswitched 110VAC outlet.
AGAIN, DO NOT TURN ON RECEIVER POWER AT THIS
TIME.
2. CONNECT AUTOMATION HOST COMPUTER
Connect the Receiver to a UL listed automation system. The
Automation COM port is configured by default for 9600-baud,
8 data bits, 1 stop bit, and no parity. The Service Application
software allows for reconfiguration of this port.
3. CONNECT PRINTER CABLES
Connect the printer to the LPT1 parallel printer port. DO
NOT connect ANYTHING to the LPT2 port. After connect-
ing the printer AC power cord, apply power to printer. Note:
UL Central Station applications must use a parallel printer
listed for Fire Protective Signaling Systems.
4. CONNECTING LAN1 TO THE ROUTER
Connect a standard RJ-45 connector into the LAN1 socket
and the other end into the router. Do the same for the Hot
Backup Receiver (if used).
5. CONNECTING LAN2 - CROSSOVER CABLE
If NOT using a Hot Backup configuration, skip this step.
If you are using a Hot Backup configuration with two Receiv-
ers acting together, then connect one end of the RJ-45 cross-
over cable (e.g., NAPCO part #W943) to the LAN2 socket of
one Receiver, and connect the other end of the same cross-
over cable to the LAN2 socket of the other Receiver.
6. RELAY CARD CONNECTIONS
Connect the Trouble Relay terminals 1 and 2 to a notifica-
tion device. See image below for terminal locations.
Installation and Startup
Rear of the NL-RCV-RMPCUL Receiver
COM1
LPT1
(LPT2)
Trouble
Relay
(VIDEO)
LAN1
LAN2
(KEY/MOUSE)
COM Card LAN Card Relay Card
AC Power
Input
Connector
Main Power
Switch
Fan
1
4
6
3
5
2
Terminal 2
Terminal 1
Trouble Relay
Trouble Relay - Maximum
4 Amps, 12VDC, resistive
relay.

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STARTUP OPERATION
FIRST TIME POWER UP OF THE ACTIVE RECEIVER
After all cables are connected (see pages 6-7) and the
Main Power Switch (see page 6) is switched ON, turn on
one Receiver by opening the locking faceplate located be-
hind the mounted keypad and pressing the Power switch.
When power is first applied, the Receiver begins to config-
ure itself as the "Active Receiver".
As stated previously, the router should be connected to a
dedicated link from the Internet (not on a corporate network
backbone). Therefore, when power is first applied, the key-
pad on the Active Receiver will display a request, "Please
Enter the Virt IP Address" and will already display the first
three octets of this (Class C) Static IP. You must enter the
last 3 digits (between 001 and 255) of the Virtual IP ad-
dress. Press the ENT/ACK key to enter and save the ad-
dress.
POWERING UP THE HOT BACKUP RECEIVER
If NOT using a Hot Backup configuration, skip this step.
The Hot Backup Receiver is an optional component, thus
the Active Receiver can be in use for any amount of time
before a Hot Backup Receiver is added to provide redun-
dancy to the system. Please wait for the green LED on
the Active Receiver to light before turning on the Hot
Backup Receiver.
No configuration setup is necessary, because the cross-
over cable connection that determines if the second Re-
ceiver will be configured as a Hot Backup Receiver. Con-
nect both ends of the RJ-45 crossover cable (e.g. NAPCO
part #W943) to the LAN2 socket of both Receivers if you
want both Receivers to act together--one as an Active Re-
ceiver and the other as a Hot Backup Receiver.
Apply power to the second Hot Backup Receiver AFTER
the green LED is lit on the Active Receiver. The Hot
Backup Receiver automatically synchronizes itself with the
data from the Active Receiver. Note: Copying may take
several minutes depending on existing data.
Note: The Active Receiver does not copy event history to
the Hot Backup Receiver on initial power-up.
Installation and Startup (cont'd)

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SERVICE TERMINAL SOFTWARE INSTALLATION
Connected to the router, the NAPCO Net.Link Service Termi-
nal is a PC that runs the Net.Link Service Application soft-
ware. The Service Application is a PC-based software pro-
gram that is designed to maintain accounts and provide a
means of displaying status information, event history, etc.
The Service Application must be used to:
•Add / Edit Accounts
•View Panel Status
•View Event Queue
•View Event History
•Setup Host Automation COM port settings
Service Terminal System Requirements:
•Windows®XP Professional with at least 256 MB RAM.
•Network Card requirements: Dedicated 100 BaseT Net-
work Card connected to the system router (see page 7
"Router Setup").
Note: Close all applications before installing software.
1. Place the Net.Link Service Application software CD
into the CD-ROM drive. The software will automati-
cally begin the installation process.
2. If the installation process does not automatically begin,
click Start, Run and type the following: D:\Program
\setup.exe, where Dis the drive letter associated with
the CD-ROM. (This procedure is subject to change).
3. A shortcut is placed on your desktop: Net.Link Ser-
vice Application. This shortcut will be used to start
the Net.Link Service Application software, as described
below.
SERVICE APPLICATION SETUP
Double click the desktop shortcut and the Net.Link Service
Application Log On screen appears. As shown in the image
below, the default User Name is "Default".
Note: There is no password associated with this User
Name, so just leave the Password field blank and press
Enter. The Locate Net.Link Receivers dialog opens:
The Locate Net.Link Receivers dialog allows you to locate
and connect to an Active Net.Link Receiver. The list of Re-
ceivers will automatically populate. Click the Find Receivers
button to refresh the Receiver list. To connect the Service
Application to the selected Receiver, double-click in the row
of the listed Net.Link Receiver (the dialog will automatically
close). The IP address of the Receiver to which the Service
Application is connected is displayed at the bottom left of the
main screen (see page 19 for a sample image). Note: You
may only connect to one Active Receiver at a time.
Any Hot Backup receiver is displayed in the list for informa-
tion purposes only and cannot be accessed. The Active Re-
ceiver automatically sends new account data to the Hot
Backup Receiver, synchronizing the Receivers.
Select Active Account - Click this Quick Ac-
cess Button on the Net.Link Service Application
toolbar to open the Select Account dialog, allow-
ing you to make an Account the Active Account.
Create a New Account by clicking File, Create New Ac-
count or press the New Account button on the toolbar
(you can also press Control + N on your keyboard). The
New Account Setup screen opens:
Installation and Startup (cont'd)

10
The New Account Setup dialog allows you to configure Ac-
count information. The required fields are:
•MAC Address
•Subscriber ID
The information provided in this window must correspond to
information programmed into the transmitter. The fields
within this window are as follows:
MAC Address: (Required field). This information is located
on the transmitter housing and is unique to each device.
High Security/Standard Check-In: Two check boxes are
provided as follows:
High Security Check-In: Select for check-in time inter-
vals that conform to Encrypted Line Security standards.
Standard Security Check-In: Select for check-in time
intervals of 3 hours.
Fire Check-In: Select for check-in time intervals that con-
form to UL Fire standards.
Note: The transmitter Check-In settings must agree with
the settings configured here otherwise a supervision fail-
ure trouble could result.
Subscriber ID: (Required field). This is a hexadecimal
field, much like the MAC Address field (4 digits). If your fa-
cility does not require this field, it is suggested to use the last
4 digits of the MAC Address.
Account Name: An alphanumeric field used by the
dealer to reference Account information.
Set Account Active: Must be checked to place the Ac-
count on-line, and unchecked to take the Account off-line.
Click OK to activate.
Delete Account: Check to select Account for deletion,
and click OK to delete the Account from the system.
The large text field is used to display setup instructions.
Automation Setup
This section covers the options for sending events to the
Automation Host computer system.
Click Tools, Automation Setup and the following Auto-
mation Setup dialog appears:
The Receiver can be placed into one of two modes. Use the
Receiver Mode drop-down box to select one of the two
modes. If the Receiver is NOT going to use Automatic
Mode, click the Receiver Mode pull-down list and select
Manual Mode (see image below). By default, Automatic
Mode is selected.
Always Print Events
Check the Always Print Events - Even when connected
to Automation checkbox if you wish to ensure that all
events be printed by the printer, regardless of the condition
of the Automation Host computer.
Installation and Startup (cont'd)

11
Heart-Beat Interval in seconds
Click this pull-down list to select the number of seconds be-
tween a "Heart Beat" signal being sent to the Automation
Host computer.
Receiver Section
The Receiver section of this dialog is used to configure
the Receiver Number and Line Card Number required
by some automation systems. Both of these fields are
numeric only. Click the pull-down lists to select the num-
ber as required.
Automation Type: Currently only the Sur-Gard SG-SLR
(Single Line Receiver) Contact ID protocol is used for
host communication. See Appendix B on page 26 for
more information.
ComPort Setup Section
The ComPort Setup section, although dependent on the
Automation Host's requirements, will normally not need to
be changed from its default settings. Using the appropri-
ate drop-down lists, select the Baud Rate (300-115200),
Data Bits (4-8), Stop Bits (1-2), Parity (odd or even)
and Flow Control (None, Hardware or Xon / Xoff) for the
Automation Host computer.
Installation and Startup (cont'd)

12
Napco Net.Link
Automatic Mode
MENU
STATUS
CLEAR
1A
4D
7
2B
5E
8
3C
6F
9
0
PREV
E
N
T
A
C
K
net.link by NAPCO
SYS TBL
Keypad: Operation and Display
LCD Display - Consists of
two rows of 16 characters
each and a SYS TBL icon.
The SYS TBL icon
displays when system
troubles exist.
STATUS Lights - The red
light warns that events
that have not been
acknowledged are in the
queue. The green light,
when lit, indicates the
Active Receiver.
MENU Button - Initiates
Menu View. The keypad
will automatically exit the
Menu View if no keypad
buttons are pressed within
60 seconds.
STATUS Button -
Reserved for future use.
CLEAR Button - Press to
silence audible. Also exits
without taking action while
in Menu View.
Press Gand CLEAR
to clear events and
troubles from the LCD
Display.
Numerical Keys (0-9) -
Used for data entry.
ENT/ACK Button -
Acknowledges events and
executes options when in
Menu View.
NEXT/PREV Buttons -
Scrolls through menu
when in Menu View. Also
provides a Yes/No
response to Menu View
prompts (Y/N), also scrolls
through the events and
system troubles
(Yes = NEXT and No =
PREV).
"Shift" GButton -
Press Gand CLEAR
to clear events and
troubles from the LCD
Display.
SYS TBL Icon - Appears
on the display to indicate
a problem has been
detected in the system
which may prevent it from
working properly. You
can display system
troubles through a
selection within the Menu
View.
1
2
3
4
5
6
7
8
9
7
9
8
1
2
3
4
5
6
10
10

13
The system operation includes two modes:
Automatic Mode and Manual Mode.
AUTOMATIC MODE
When an Automation Host is used, the display will auto-
matically indicate Automatic Mode. All events will be sent
to the Automation Host Computer for acknowledge-
ment. After Acknowledgement, the events are automati-
cally archived.
Note: In Automatic Mode, the audible will NOT sound
when each new event is received.
If the Automation Host Computer system fails, the Re-
ceiver will automatically revert to Manual Mode and a
System Trouble event will be logged and displayed.
For Manual Mode operation, please see page 14.
When the Automation System is restored, a System
Trouble restore is logged and displayed and the system
reverts back to Automatic Mode. All events received dur-
ing Manual Mode will now be sent to the Automation
Host computer. System Troubles will remain on the dis-
play and will need to be acknowledged.
Keypad: Automatic Mode
Napco Net.Link
Automatic Mode

14
Manual Mode
The Receiver is in Manual Mode when an Automation
Host computer is not used, by selecting Manual Mode
from the Automation Setup screen, or when Automatic
Mode is selected from the Automation Setup screen
and the Automation Host computer goes off line.
Incoming Events
With incoming events, the keypad displays each incom-
ing event, one at a time. The current event must be ac-
knowledged before the next event in the queue is dis-
played. Acknowledge by pressing the Enter/
Acknowledge (ENT/ACK) key on the keypad. All events
are sorted in the following descending order of priority:
1. Events associated with life safety;
2. Events associated with property safety;
3. Supervisory or associated life and/or property safety
trouble events;
4. All other events.
Fail to Check In
ATTENTION MONITORING STATION STAFF:
If the Receiver display indicates event code "E356" (Fail
to Check In), a possible line security compromise attempt
may have occurred at the specified subscriber ID.
LCD Display
When a new event arrives (see above for an example),
the sounder turns on and the red LED flashes on the key-
pad. Pressing CLEAR silences the sounder and displays
an "S" in the first line of the LCD. The first line of the LCD
will display an "N" indicating the event is new and has not
been acknowledged. The plus sign "+" (first line, right)
indicates more events are waiting to be displayed. Also
displayed are the time and date the event was originally
received.
Note: The sounder reactivates for each new event.
The second line of the LCD displays the event, from left
to right: the four-digit Subscriber ID, then the letter "E" or
"R" ("E" indicates a new event, "R" indicates a restoral).
The next three digits indicate the Contact ID Code (130 =
Burglary, 110 = Fire, etc.); the next two digits identify the
area number, and the final three digits identify the Zone
or User number.
Acknowledging Events / Troubles
Press the ENT/ACK button to acknowledge events.
The audible deactivates, the "N" disappears, and the sys-
tem marks the event as being acknowledged. The next
available event (if any) will then be displayed. When all
events are acknowledged or no other events occur, the
keypad display will return to the Idle Keypad Display
(shown at the upper left of this page).
System Troubles are displayed in a similar manner as
incoming events. Note: Incoming events always take
priority over System Troubles. When system troubles are
displayed, the Sys Tbl icon will light on the keypad, and
the display will be similar to the example below:
See page 25 for a list of System Troubles.
Keypad: Manual Mode
N 12:34 12/25 S+
1111 E123 01 001
(The above LCD is displaying the following infor-
mation: "New event, received 12:34 PM Decem-
ber 25th, the CLEAR button on this Receiver key-
pad was pressed to silence the audible, and
more events are in the queue waiting to be dis-
played. Customer account number 1111, new
"Panic" event entered in Area 1, Zone 1").
Example:
N 12:34 12/25 S+
#### ETTT AA ZZZ
Event Overview
N= New Event displayed until acknowledged
12:34 = Time (24Hr Military Time)
12/25 = Date (mm/dd)
S= CLEAR button pressed to silence audible
+= More events are waiting in queue
#### = Subscriber ID Account Number
"E" = Event; "R" = Restoral
TTT = Contact ID Code
AA = Area Number
ZZZ = Zone or User Number
Napco Net.Link
Manual Mode
Idle Keypad Display in Manual Mode
N 12:34 12/25 S+
1111 E123 01 001
Example of an incoming event.
(For an explanation, see below).
N SYS TROUBLE S+
R118 12:23 01/18
Example of a System Trouble

15
Keypad: Menu View
MENU VIEW NAVIGATION
Menu View is accessible in either Automatic Mode or
Manual Mode by simply pressing the MENU button on the
keypad. As shown in the above hierarchy, the first menu
item, View System Tbls appears. Press NEXT and
PREV buttons to navigate through the menu items and
press ENT/ACK to access a sub-menu. Press CLEAR to
move up a menu selection or repeatedly press CLEAR to
exit the Menu View.
Note: The keypad will automatically exit Menu View if no
keys are pressed within 60 seconds.
VIEW SYSTEM TROUBLES
This displays all acknowledged system troubles.
Press NEXT and PREV to scroll through all system
troubles. A maximum of 50 troubles can be displayed
on the keypad. All troubles will be displayed on the
keypad with either an E ("Event") or R ("Restore") be-
fore the code number (for example "E118"). To remove
a system trouble from the keypad display, press G
+ CLEAR.
SYSTEM TESTS
The following system tests can be performed at the key-
pad.
Keypad Test
The Keypad test will prompt the operator through a se-
ries of tasks to ensure that the keypad is fully functional.
If the test fails, a system trouble will be generated.
Printer Test
The Printer test will send a line of text to the printer for
printing. This test is a visual test, and only a hardware
failure will generate a system trouble.
SYSTEM INFO
Net.Link Version
Displays the version of the Net.Link software currently
installed in the existing Receiver.
Keypad Version
Displays the current version of the firmware in the key-
pad.
IP Address
Displays the IP address of the physical machine, not the
Virtual IP address, and is the DHCP address assigned
to the machine by the router.
Machine Name
Displays the assigned Receiver name, and is a unique
identifier of the Receiver.
Gateway Address
Displays the default gateway address of the network,
and is used for diagnostic purposes.
Virtual IP Address
Displays the IP address that is shared between the Ac-
tive and Hot Backup Receivers. This is also the same
address to which the router was port-forwarded.
Subnet Mask
Displays the subnet mask of the network, and is used to
derive the first three octets of the Virtual IP address.
Receiver State
Indicates if the Receiver is Active or Hot Backup.
System Date
Displays the current system date of the Receiver's op-
erating system.
System Time
Displays the current system time of day within the Re-
ceiver's operating system.
SYS TROUBLE
E118 12:23 01/18
Example of a System Trouble
View System Tbls
System Tests...
KeyPad Test
Printer Test
System Info...
Net.Link Version
KeyPad Version
IP Address
Machine Name
Gateway Address
Virtual Address
Subnet Mask
Receiver State
System Date
System Time
Configuration...
Change Virt. IP
View Acked Evnts
Menu View Hierarchy

16
Keypad: Menu View (cont'd)
CONFIGURATION
Change Virtual IP Address
Allows the last 3 digits of the Virtual IP Address to be
changed at the keypad and press the ENT/ACK key.
The keypad will read "Virt IP Updated". Note: The Vir-
tual IP address can be manually assigned at the keypad
at any time. In addition, the addition of leading zeros is
not necessary when programming the Virtual IP Ad-
dress. For example, "032" can be entered as "32".
VIEW ACKED EVENTS
Displays events acknowledged (using the ACK/ENT
button) via the keypad in Manual Mode.
•Press NEXT or PRIOR to scroll acknowledged
events.
•Press Gand CLEAR to remove the displayed
event from the keypad and archive the Event.
The View Acked Events menu will display up to a
maximum of 50 acknowledged Events. Note: These
Events can also be viewed at the Service Application in
the Event Queue screen. If more then 50 events are
acknowledged in Manual Mode, the oldest will be auto-
matically archived. Events that are archived can be
viewed from the Event History screen.

17
The printout of the Receiver is easily interpreted. Typical signals are printed as follows on an 80-column printer:
01/04/2006 02:17:27 PM 01 0036 E602 06 U/Z 194 Fail to Check-In
01/04/2006 - Date MM/DD/YYYY
02:17:27 PM - Time HH:MM:SS AM or PM
01 - Ordinal number sequencing the events for each Subscriber ID
0036 - Subscriber ID
E602 - Contact ID Code
06 - Area
U/Z 194 - User / Zone #
Fail to Check In - Contact ID Text Description
Printout of Events

18
Log Off - Logs the current operator off the
system.
Select Active Account - Click to make an
Account the Active Account. An Account
represents a monitored premises, such as a
building or a home.
Create New Account - Creates a new account.
For adding new Accounts to the system,
see page 9.
Edit Active Account - Click this button to edit
active Account information, such as primary
and secondary contact information, local
police and fire department telephone
numbers, etc.
Locate Active Receivers - Click this button to
open the Locate Net.Link Receivers
dialog, allowing selection of a Receiver that
will connect to this Service Application
(Note: For Active Receiver Types only).
Event Queue - Displays events in currently
selected Receiver, and shows the most
recent incoming events at the bottom of the
list.
Event History - After events are archived,
displays Event History in the currently
selected Receiver.
Panel Status - Opens the Panel Status screen
for the currently active Account.
The Net.Link Service Application toolbar (above) contains the Quick Access buttons. It may be helpful to open each
screen on your computer as you read. From left to right, they are as follows:
Net.Link Service Application Main Menu
Menu System and Shortcut keys
The sub-menus within the Net.Link Service Application
Main Menu bar can be activated by clicking the mouse or
via shortcut keys. For example, to open the New Ac-
count Setup screen, you can use your mouse to select
File, Create New Account or you can use its shortcut
(hold down the keyboard Ctrl button and press N).
Main Net.Link Service Application Screen:
File Menu (Alt + F) Shortcut Key
Log Off
Create New Account CTRL + N
Select Account
Edit Account CTRL + A
View Panel Status CTRL + P
Edit Active Account CTRL + E
Exit
View Menu (Alt + V) Shortcut Key
Event Queue F5
Event History F6
Panel Status F7
Tools Menu (Alt + T) [For Administrative Users Only]
Manage Users
Locate Active Receivers
Automation Setup
Set Virtual IP Address
Set Port Number
Set Regional Time for Receiver
About Menu (Click to open)
Net.Link Service Application Quick Access Buttons
(CTRL + E)
(CTRL + N)
(F7)
(F5)
(F6)

19
The NAPCO Net.Link Service Application is a PC-based
software program that is designed to maintain accounts and
provide a means of displaying status changes and event his-
tory.
When the Net.Link Service Application software is first
started, the Net.Link Log On screen appears (shown below).
You must first Log On to the system before the system can
be used.
Select your user log-on name from the User Name drop
down list, and type your password in the field provided.
Press Enter to Log on. If you are unable to log on, see your
system administrator for assistance.
When you log on successfully, the Net.Link Service Appli-
cation main screen appears:
If the Active Receiver has not yet been selected, the Locate
Net.Link Receivers dialog automatically appears:
See page 18 for a full listing of all button names and menu
names in this main screen.
FILE MENU
As displayed in the image below, the File menu allows you to
Exit the application and Log Off your
User Name. The menu also allows
you to create a new Account, select
an Account, and edit an Account. To
Create a New Account, see page 9.
File, Select Account>>Edit Account
Click File, Select Account to open two more selections:
To edit, click Edit Account (or press CTRL+A) and the
Select Account window opens:
Click to highlight an Account and click OK. The Edit Ac-
count dialog appears (shown below) and the selected
Account now becomes the active Account.
Each field of the Edit Account dialog reflects the current
settings for the active Account. For definitions of each
field, see page 10. To change the settings, click and/or
type in the required fields in the standard manner. When
finished, click OK to save or click Cancel to exit without
saving.
Using the Service Application

20
File, Select Account>>View Panel Status
Click File, Select Account, View Panel Status and the
Select Account window opens:
Click to highlight an Account and click OK. The Panel
Status dialog appears (shown below) and the selected
Account now becomes the active Account:
The Panel Status dialog details a status of each area in
the system with respect to the following: Alarm status,
Existing Troubles, Armed status, Bypassed zones, Fire
Alarm status, and Fire Troubles, the current Check In
Status. The status of each of these items is presented via
a colored icon: (A green icon indicates all is OK. A red
icon indicates the area specified is in alarm, is armed or is
in trouble. The darkest icon indicates the area specified
is inactive or does not exist). The date and time of the last
Status Change is also displayed. At the bottom of the dia-
log is a checkbox named Automatic Refresh Every 5 Sec-
onds, reloading data to the Panel Status screen.
The popup shown below will appear for new control panel
installations that have not yet sent any status packets:
File, Edit Active Account
Click File, Edit Active Account (or press CTRL+E) and
the following Edit Account dialog appears allowing the
current Account information to be changed.
The Edit Account dialog allows you to configure the
same Account data that was saved when the Account
was first created. For a description of each field, see
page 10.
VIEW MENU
As displayed in this image, the View menu allows you to
display the event queue, history, control panel status, as
well as text files containing the system log and error log.
View, Event Queue
Click View, Event Queue (or press F5 on your keyboard)
and a grid appears--the Event Queue screen (shown be-
low). As events are received, they are added to this list--
with the most recent incoming events placed at the bot-
tom. The Event Queue screen displays all data that ap-
pears on the keypad LCD within 5 seconds for the cur-
rently selected Receiver. The Event Queue screen can
be minimized (or made floating) by the Windows®control
box located in the upper right hand corner of the window.
Using the Service Application (cont'd)