Napoleon Electric Fireplace EF30 User manual

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W415-0675 / A / 03.28.08$10.00

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• Do not burn wood or other materials in this fireplace.
• Adults and especially children should be alerted to the hazards of high surface temperatures and should stay away to avoid
burns or clothing ignition. Supervise young children when they are in the same room as the fireplace.
• Clothing or other flammable material should not be placed on or near the fireplace.
• Due to high temperatures, the fireplace should be located out of traffic and away from furniture and draperies.
• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot surfaces.
• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from hot surfaces. These
screens and guards must be fastened to the floor.
• Any safety screen or guard removed for servicing must be replaced prior to operating the fireplace.
• It is imperative that the control compartments, burners and circulating blower and its passageway in the fireplace system are
kept clean. The fireplace should be inspected before use and at least annually by a qualified service person. More frequent
cleaning may be required due to excessive lint from carpeting, bedding material, etc. The fireplace area must be kept clear and
free from combustible materials, gasoline and other flammable vapours and liquids.
• Under no circumstances should this fireplace be modified.
• Do not use this fireplace if any part has been under water. Immediately call a qualified service technician to inspect the fireplace
and to replace any part of the control system which has been under water.
• Do not operate the fireplace with the glass door removed, cracked or broken. Replacement of the glass should be done by a
licensed or qualified service person.
• Do not strike or slam shut the fireplace glass door.
!
WARNING
10 OPERATING INSTRUCTIONS
11-12 MAINTENANCE
13 REPLACEMENTS
Ordering Replacement Parts
Replacement Parts
14 TROUBLE SHOOTING
NOTE: Changes, other than editorial, are denoted by a vertical line in the margin.
PG 2-6 INTRODUCTION
Warranty
Important Instructions
Listing Approvals
Dimensions
Locating Your Fireplace
Grounding Fireplace
7-9 INSTALLATION
Existing Fireplace
Clearance to Combustibles
Thermostat and Thermosensor Installation
Hardwire Installation
9 FINISHING
Framing and Finishing
Hearth
Cold Climate Installation
Mantel
Finishing Checklist
TABLE of CONTENTS

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Electrical components and wearable parts such as fan/heater, motors, switches, nylon bearing components and
remote controls are covered and NAPOLEON® will provide replacement parts free of charge during the first year
of limited warranty.
Light bulbs and fuses are NOT covered by the warranty.
Any labour related to warranty repair is not covered.
NAPOLEON® ELECTRIC FIREPLACE PRESIDENT’S LIFETIME LIMITED WARRANTY
CONDITIONS AND LIMITATIONS
NAPOLEON® warrants its products against manufacturing defects to the original purchaser only -- i.e., the individual or legal entity (registered
customer) whose name appears on the warranty registration card filed with NAPOLEON® -- provided that the purchase was made through an
authorized NAPOLEON® dealer and is subject to the following conditions and limitations:
This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives.
Installation must be done in accordance with the installation instructions included with the product and all local and national building and fire
codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse or neglect and parts installed
from other manufacturers will nullify this warranty.
This limited warranty further does not cover any scratches, dents, corrosion or discolouring caused by excessive heat, abrasive and chemical
cleaners nor chipping on porcelain enamel parts, mechanical breakage of PHAZER™ logs.
In the first year only, this warranty extends to the repair or replacement of warranted parts which are defective in material or workmanship
provided that the product has been operated in accordance with the operation instructions and under normal conditions.
NAPOLEON® will not be responsible for installation, labour or any other expenses related to the reinstallation of a warranted part and such
expenses are not covered by this warranty.
Notwithstanding any provisions contained in the President's Limited Lifetime Warranty, NAPOLEON’s responsibility under this warranty is defined
as above and it shall not in any event extend to any incidental, consequential or indirect damages.
This warranty defines the obligations and liability of NAPOLEON® with respect to the NAPOLEON® electric fireplace and any other warranties
expressed or implied with respect to this product, its components or accessories are excluded.
NAPOLEON® neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this
product.
Any damages to fireplace, brass trim or other component due to water, weather damage, long periods of dampness, condensation, damaging
chemicals or cleaners will not be the responsibility of NAPOLEON®.
The bill of sale or copy will be required together with a serial number and a model number when making any warranty claims from your
authorized dealer. The warranyt registration card must be returned within fourteen days to register the warranty.
NAPOLEON® reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty claim.
NAPOLEON® electric fireplaces are manufactured under the strict Standard of the world recognized
ISO 9001 : 2000 Quality Assurance Certifcate.
NAPOLEON® products are designed with superior components and materials, assembled by trained craftsmen
who take great pride in their work. Once assembled the complete fireplace is thoroughly inspected by a qualified
technician before packing to ensure that you , the customer, receive the quality product that you expect from
NAPOLEON®.

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When using electric appliances, basic precautions should
always be followed to reduce the risk of fire, electric shock,
and injury to persons, including the following:
1. Read all instructions before using this fireplace.
2. This fireplace is hot when in use. To avoid burns, do not
let bare skin touch hot surfaces. If provided, use handles
when moving this fireplace. Keep combustible materials,
such as furniture, pillows, bedding, papers, clothes, and
curtains at least 3 feet (0.9 meters) from the front of the
fireplace and keep them away from the sides and rear.
3. Extreme caution is necessary when this fireplace is used
by or near children and whenever the fireplace is left operat-
ing and unattended.
4. Always unplug fireplace when not in use.
5. Do not operate this fireplace with a damaged cord or
plug after the fireplace malfunctions, has been dropped
or damaged in any manner. Return fireplace to authorized
service facility for examination, electrical or mechanical
adjustment, or repair.
6. Do not use outdoors.
7. This fireplace is not intended for use in bathrooms,
laundry areas and similar indoor locations. Never locate
fireplace where it may fall into a bathtub or other water
container.
8. Do not run cord under carpeting. Do not cover cord with
throw rugs, runners, or the like. Arrange cord away from
traffic area and where it will not be tripped over.
9. To disconnect fireplace, turn controls to off, then remove
plug from outlet.
10. Connect to properly grounded outlets only.
11. Do not insert or allow foreign objects to enter any ven-
tilation or exhaust opening as this may cause an electric
shock or fire, or damage the fireplace.
12. To prevent a possible fire, do not block air intakes or
exhaust in any manner. Do not use on soft surfaces, like a
carpet, where openings may become blocked.
13. Use this fireplace only as described in this manual.
Any other use not recommended by the manufacturer may
cause fire, electric shock, or injury to persons.
14. Avoid the use of an extension cord because the exten-
sion cord may overheat and cause a risk of fire. However,
if an extension cord must be used, the cord shall be No.14
AWG minimum size and rated not less than 1875 watts.
SAVE THESE INSTRUCTIONS.
READ THESE INSTRUCTIONS COMPLETELY BEFORE
BEGINNING INSTALLATION. FAILURE TO FOLLOW
THEM COULD CAUSE A FIREPLACE MALFUNCTION
RESULTING IN SERIOUS INJURY AND/OR PROPERTY
DAMAGE.
!
WARNING
All electric fireplaces have hot and arcing or sparking parts
inside. Do not use it in areas where gasoline, paint or flammable
liquids are present.
This electric fireplace is tested and listed for use only with
the optional accessories listed in these instructions. Use of
optional accessories not specifically tested for this electric
fireplace could void the fireplace warranty and/or result in
a safety hazard.
This electric fireplace meets the construction and safety
standards of H.U.D. for application in manufactured homes
when installed according to theses instructions.
1. Prior to plugging your fireplace into an electrical outlet,
verify that the house circuit breakers for the outlet are
on.
2. The fireplace may emit a slight, harmless odour when
first used. This odour is normal and it is caused by the ini-
tial heating of internal fireplace elements and will not occur
again.
3. If your fireplace does not emit heat, consult the operation
section of this manual for further information.
4. Use with a CSA or UL certified surge protector.
CAUTION
Risk of electric shock
Do not open
No user-serviceable parts inside
high temperature
keep electrical cords
Keep drapery and other furnishings at least 3 feet (0.9m) from
the front and sides of the fireplace.
!
WARNING
CAUTION
High temperature, risk of fire. Keep electrical cords, dra-
pery, furnishings, and other combustibles at least 3 feet
(0.9m) from the front of the fireplace and away from sides
and rear.
Servicing should be done only while the fireplace is discon-
nected from the power supply circuit.
IMPORTANT INSTRUCTIONS

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This fireplace has been tested in accordance with the CSA Standards for fixed and location-dedicated electric room fire-
places in the United States and Canada. If you need assistance during installation, please contact your local dealer.
Model Number EF30
Description Electric Fireplace
Voltage 120V AC
Watts MAX 1500W
Amps 15 AMP Grounded Circuit
Unit Width 30" (762mm)
Unit Height 32.29" (820mm)
Unit Depth 11.02" (280mm)
Net Weight 77 lbs (35kgs)
Gross Weight 83.8 lbs (38kgs)
NOTE: This fireplace must be electrically wired and grounded in
accordance with local codes or, in the absence of local codes, with
National Electric Code ANSI/NFPA 70-latest edition or the Canadian
Electric Code, CSA C22.1 as appropriate.
DIMENSION SPECIFICATIONS
LISTING APPROVALS
FIGURE 1a-d
!
WARNING
Heater vents and air openings can not be covered in any
circumstances.

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LOCATING FIREPLACE
!
WARNING
Due to high temperatures, this electric fireplace should be
located out of traffic. Keep combustible materials such as
furniture, pillows, bedding, papers, clothes and curtains at
least 3 feet (0.9m) from the front of the fireplace.
Never locate this electric fireplace where it may fall into a
bathtub or other water container.
NOTICE
Minimum clearance of 1" on all sides, back and top must
be maintained at all times. Illustrations throughout these
instructions reflect typical installations and are for design
purposes only. Actual installations may vary slightly due to
individual preferences.
CAUTION
Wear safety gloves and safety glasses for protection during
installation and maintenance.
!
WARNING
To prevent contact with sagging or loose insulation, the
electric fireplace must not be installed against vapor barrier
or exposed insulation. Localized overheating could occur
and a fire could result
Figure 2 illustrates a variety of ways the fireplace may be
located in a room. The fireplace may be installed directly on
the floor (uncarpeted), or raised on a hearth.
UNPACKING AND TESTING FIREPLACE
Carefully remove the unit from the box. Prior to installing
the fireplace, test to make sure the unit operates properly
by plugging the power supply cord into a conveniently
located 120 Volt grounded outlet.
This fireplace is for use on 120 Volts. The cord has a
plug as shown in (A) of Figure 1 given below. An adapter
as shown in (C) is available for connecting three-blade
grounding type plugs to two-slot receptacles. The green
grounding lug extending from the adapter must be con-
nected to a permanent ground such as a properly grounded
outlet box. The adapter should not be used if a three-slot
grounded receptacle is available.
To disconnect fireplace, turn controls to off, then remove
plug from outlet.
GROUNDING FIREPLACE
FIGURE 2
FIGURE 3

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!
WARNING
RISK OF FIRE! The power cord must not be pinched
against a sharp edge. Secure cord to avoid tripping or snag-
ging to reduce the risk of fire, electric shock or personal
injury. Do not run cord under carpeting. Do not cover cord
with throw rugs, runners or the like. Arrange cord away from
traffic areas and where it will not be tripped over.
RISK OF FIRE! To prevent a possible fire, do not block
air intake or exhaust in any manner. Do not use on soft
surfaces where openings may become blocked.
RISK OF FIRE! Do not blow or place insulation against
the fireplace.
This electric fireplace is tested and listed for use only with
the approved optional accessories. Use of optional acces-
sories not specifically tested for this electric fireplace could
void the warranty and/or result in a safety hazard.
If the information in these instructions is not followed
exactly, a fire or explosion may result causing property
damage, personal injury or death. Do not store or use
gasoline or other flammable vapors in the vicinity of this or
any other fireplace.
BEFORE INSTALLATION
Select a suitable location that is not susceptible to moisture
and is away from drapes, furniture and high traffic areas.
NOTE: Follow all national and local electrical codes. This
fireplace can be installed into either an existing fireplace
opening or as new construction / renovation.
EXISTING FIREPLACE INSTALLATION
Thoroughly clean out the existing fireplace and hearth area.
Plan the power supply. If an existing grounded outlet is
near the fireplace, the power cord can run behind the fire-
place. If the cord is not long enough to reach the outlet, a
grounded extension cord minimum AWG No. 14 and rated
to a minimum of 1875 watts may be used. If you plan to cut
or drill a hole in the existing fireplace for wiring, it is best
to hire a professional to do this step in order to prevent
personal injury. To reduce the risk of fire, do not run the
power cord under rugs, carpets, etc. Arrange the power
supply cord away from high traffic areas where it may pose
a tripping hazard.
CLEARANCES TO COMBUSTIBLES
Sides 1"
Back 1"
Top 1"
NEW CONSTRUCTION OR RENOVATION
1. Select a location that is not prone to moisture and is
located at least 0.9 m or 3 feet away from combustible
materials such as curtains or drapes, furniture, bedding,
paper, etc.
2. Place the unit in selected location to see how it will look
in the future.
3. Mark the desired location on the floor and store unit in a
safe, dry and dust free location.
4. Frame in an opening leaving at least 1/4" (6 mm) around
the edge of the unit. Any new wiring must be done in com-
pliance with local and national codes and other applicable
regulations in order to reduce the risk of fire, electric shock
or other injuries. Therefore, it is strongly recommended
that you hire a professional to complete any such work.
INSTALLING THE FIREPLACE
1. Once the site has been prepared, the fireplace can be
installed.
2. Make sure the main power switch is in the "OFF" posi-
tion.
3. Plug the fireplace into a 15-amp/120 Volt, grounded
outlet. Use a CSA or UL approved surge protector.
4. Push in the fireplace so that the trim is against the fin-
ished mantel or wall surface.
!
WARNING
This appliance must remain removable from the enclosure.
The appliance may be hardwired, but it is recommended
that it be plugged into a standard outlet using the supplied
power cord. This appliance must not be sealed around the
front facing.
Fireplace vents located on the front and back of this electric
fireplace cannot, in any way, be covered as it may create
a fire hazard.
INSTALLATION

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THERMOSTAT AND THERMAL SENSOR INSTALLATION
This fireplace has two options for heat control.
First is a thermal controlled sensor, which comes plugged into the fireplace beside the main power cord. Figure 4. This sensor has no
user temperature set points, it will turn off the heater when the sensor reaches its pre-set point, and will only turn the heater back on
when it has cooled back down below this set point. On the low setting (green light) the set point is 16°C/61°F, on medium (orange light)
22°C/72°F and on high (red light) 28°C/82°F. This small sensor can be placed anywhere in the room within the length of the sensor wire,
but it should not be placed near the top or front of the fireplace. Placing the sensor too close to the heater area of the fireplace will cause
unwanted cycling of the heater.
Second is the option of a wall-mounted thermostat. Napoleon Part # W690-0001, W660-0081, or an equivalent low voltage thermostat.
A wall thermostat can be used in place of the thermal control sensor. You must first remove the sensor by unplugging it from the right
side of the fireplace beside the main power cord. Replace the sensor with the wire harness provided in the manual baggie. Plug it into
the fireplace and connect the other end to the thermostat. Figure 5&6. The thermostat should be placed as per the thermostat installa-
tion instructions.
FIGURE 4 FIGURE 5
FIGURE 6

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HARDWIRE INSTALLATION
HARD WIRING CONNECTION
If it is necessary to hard wire this
fireplace, a qualified electrician
may remove the cord connection,
and wire the unit directly to the
house hold wiring.
This fireplace must be electrically
connected and grounded in ac-
cordance with local codes, if hard
wired. In the absence of local
codes, use the current CSA C22.1
CANADIAN ELECTRICAL CODE
in Canada or the ANSI/NFPA 70-
1996 NATIONAL ELECTRICAL
CODE in the United States.
CAUTION Ensure all power is
turned off before hard wiring this
fireplace.
1. Remove cover plate located beside the power cord to reveal the 7/8” wire hole.
Discard cover plate, screws and insert a box connector into the hole.
2. Remove the lower back panel from the fireplace to expose wiring.
3. Remove the power cord strain-relief from the side of the fireplace and cut the cord where shown below.
This will be the hardwire connection point.
4. Feed the supply wires through the box connector and the grommet.
5. Using wire connectors connect the common (white) wires together, then the hot (black) wires, and then the ground (green) wires.
6. Ensure the newly connected wires are kept away from the rotating parts and the circuit board, and re-install the back panel.
NOTE: This fireplace must be serviced from the back, leave enough wire so that the fireplace can be removed from the enclosure with-
out disconnecting the power supply wires.
Remove 2 screws on cover plate.
FIGURE 5
FIGURE 4
ELECTRIC DIAGRAM
23
5W
IF YOU PUT IN THE TEMPERATURE
SENSOR ON THE WALL.PLS CHOOSE 2
IF YOU USE THE
TEMPERATURE
SENSOR.PLS CHOOSE 1
2
1
TEMPERATURE
CONTROL SWITCH
t
10 - 1 0
5-5
4-4
10
- 10
1-1
9-9
6-6
2-2
3-3
1
2-12 8-8
PTC
t105!
REMO.
SIP2
RECEIVER
MAIN CONTROL
POWER
23
5W
N
L
FLAMEM
OTOR
~
M
BLOWERMOTOR
HEATER 2
~
M
HEATER 1
TEMPERATURE
SENSOR
t
[
+
k
_
RG
TEM.
P-N0
H2 H1+
FAN
P-L
P-NI
MOTOR
LAMP
FIRE
7- 7
2
3
4
1
Hot Wire
Cut
Power Cord
FIGURE 6 FIGURE 8
FIGURE 7
Final Connection
Common Wire
Ground Wire
Box
Connector

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NOTE: In order to avoid the possibility of exposed insulation
or vapour barrier coming in contact with the fireplace body,
it is recommended that the walls of the fireplace enclosure
be “finished” (ie: drywall/sheetrock), as you would finish any
other outside wall of a home. This will ensure that clearance
to combustibles is maintained within the cavity.
HEARTH
A hearth is NOT necessary but is recommended for aesthetic
purposes.
COLD CLIMATE INSTALLATION
MANTEL
The minimum distance from the top of the unit that the mantel
can be installed is 10", at any depth.
!
WARNING
It is MANDATORY to have an insulated wall behind the
fireplace, when the fireplace is being installed on an outside
wall or chase.
!
WARNING
When using paint or lacquer to finish the mantel, the paint or
lacquer must be heat resistant to prevent discoloration.
FINISHING CHECKLIST
1. Power supply service must be completed prior to finishing
to avoid reconstruction.
2. Fireplace vents and air openings cannot be covered in
any circumstances.
FINISHING
FRAMING AND FINISHING
FIGURE 9
FIGURE 10
FIGURE 11

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OPERATING BY REMOTE CONTROL
1. Plug in your electric fireplace.
2. Make sure the unit's main Power ON/OFF button is at
the ON position! The remote control will NOT work if the
main Power button is at the OFF position.
3. When operating the remote control, it must be directed
towards the front of the unit.
4. The button at the top left corner of the remote is the main
ON/OFF power button. Pressing this button activates
the powerto the unit.
5. To adjust the ember bed brightness, press the “+” or
“-” buttons. To increase the ember bed brightness, press
the “+” button, to decrease the ember bed brightness,
press the "-" button. There are seven levels of bright-
ness.
6. To activate the fireplace, press the button. Press
and release the button to cycle through LO, MED, HI
and OFF. Each time the button is pushed, the Fireplace
LED will change to its corresponding color: Green for LO,
Orange for MED, Red for HI, and blank for OFF. The fire-
place has a built-in thermostat so it will shut off automati-
cally once the pre-set temperature is reached. It will also
turn on automatically if the room temperature drops below
the pre-set temperature.
7. To adjust the height of the flame, press the “+” or “-” but-
tons. To increase the height of the flame, press the “+”
button, to decrease the height of the flame, press the "-"
button. There are seven levels of flame effects.
8. To turn off the fireplace, press the ON/OFF button
once. NOTICE: This remote control must remain
within 8 meters or 26 feet of the fireplace to be effective.
The controls (see Figure 8) are located on the bottom right
corner of the unit.
1. Plug in your electric fireplace.
2. Main ON/OFF Power Switch and LED:
This switch is located on the right side of the control panel.
The "|" indicates ON and "O" indicates OFF.
When the unit is first turned on, the default settings are as
follows:
- Ember bed: HIGH
- Flame: HIGH
- Fireplace: OFF
3. Temperature Control Button and LED:
The FIREPLACE LED is located to the right of the FLAME
Button. Push the TEMP button to cycle through different
fireplace settings. Press and release the TEMP button to
cycle through LO, MED,HI and OFF. Each time the TEMP
button is pushed, the FIREPLACE LED will change to its
corresponding color: Green for LO, Orange for MED, Red
for HI, and blank for OFF. When the fireplace is turned on,
heat will emit through the vents located in the middle of the
top louvre panel (see Figure 13). The fireplace has a built-in
thermostat so it will shut off automatically once the pre-set
temperature is reached. It will also turn on automatically if
the room temperature drops below the pre-set temperature.
NOTE: When the fireplace is turned on for the first time, it
may release a slight, harmless odour. This odour is a normal
occurrence caused by the initial heating of the internal heating
elements and should not occur again.
4. Flame Control Button:
This button is located to the right of the TEMP Button (see
Figure 12). After power is turned on, push the FLAME control
button to adjust the flame and ember bed brightness. Press
and release the Flame Control Button to cycle through LO,
MED,HI and OFF.
NOTE:
Make sure your batteries are fully charged and installed
correctly in your remote control.
OPERATING INSTRUCTIONS
FIGURE 12
FIGURE 13

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12
!
WARNING
PREPARATION FOR MAINTENANCE
Always disconnect the power and allow the electric fireplace
to cool before performing any cleaning, maintenance or
relocation of this electric fireplace. Turn controls to OFF
and remove plug from outlet or turn off the house circuit
breaker to electric fireplace receptacle.
Turn off electric fireplace or the house circuit breaker to the
fireplace before performing any cleaning and/or mainte-
nance. Allow electric fireplace to cool completely.
Most halogen light bulbs are rated to last approximately
1800 hours. Like all light bulbs, halogen bulbs require peri-
odic replacement. When the bulbs in your unit have burned
out you will notice one or more of following:
COMMON OBSERVED PROBLEMS:
- There is no flame
- Flame or Ember bed is dim or dark in certain areas
- Flame is not moving or glowing
Your fireplace unit must be opened in order to replace the
light bulbs. To reduce the number of times you need to
open the unit, replace all bulbs at the same time if they are
close to the end of their rated life.
There are a total of 8 halogen
light bulbs (Type GX6.35,
rated 120Volts, 35Watts) in
your unit:
- 2 bulbs provide illumination
for the ember bed
- 2 bulbs provide illumination
for flame generation
- 4 extra bulbs for replace-
ment
!
WARNING
Do not install replacement bulbs that exceed specified
maximum watts.
The halogen light bulbs in your unit can become extremely
hot. Allow at least 10 minutes between turning off the
fireplace and removing the light bulbs to avoid accidental
burns.
FLAME GENERATION BULB REPLACEMENT
1. Remove the 7 screws from the bottom half of the back of
fireplace shown in Figure 15. Remove back plate.
2.1. Locate the flame generation cylinder drum. It is con-
structed of two removable halves. (See Figure 15) They
are two (2) matte black sheet metal pieces with holes in
them, either of which can be removed from the unit. (See
Figure 15)
2.2. Remove the screw as shown in (Figure 15) that is
used to secure the flame generation cylinder drum.
2.3. Squeeze half of drum cylinder until its top edge clears
the top drum track. Re-
move the bottom edge
of the cylinder drum
from the bottom drum
track (See Figure 15).
This will give
you access to the
light bulbs. NOTE: Do
not exert excessive
pressures on the drum
cylinder as this may
cause damage.
3. Remove spring
clip. Hold socket and
pull out old bulb. (See
Figure 15)
4. Hold socket and
push in new bulb (DO
NOT exceed wattage).
Replace spring clip.
5. Repeat steps 3 and
4 for the second bulb.
6. Insert bottom edge
of removed cylinder
half into bottom drum
track. Gently squeeze
drum cylinder until its
top edge fit into top
drum rack. Reattach
the screw that was
removed in step 2.2.
7. Secure the back-
plate of the unit to the
main unit by reat-
taching the 7 screws
removed from step 1.
(See Figure 15)
MAINTENANCE
FIGURE 14
FIGURE 15a-d
CAUTION
Do not handle the lamp (bulbs) with bare fingers, oils from
your skin will damage the bulbs whey they heat up. Use
gloves or a clean dry cloth when handling bulbs.

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EMBER BED BULB REPLACEMENT
1. Remove the 7 screws from the bottom half of the back of
fireplace shown in Figure 16. Remove back plate.
2. Locate the ember bed bulbs which are underneath the
flame generation cylinder drum. (Figure 16)
3. Remove spring clip. Hold socket and pull out old bulb.
(Figure 16)
4. Hold socket and push in new bulb (DO NOT exceed
wattage or handle with bare hands).
5. Repeat steps 3 and 4 for the second bulb.
6. Secure the back plate of the unit to the main unit by reat-
taching the 7 screws removed from step 1. (Figure 16)
CLEANING
1. The glass is cleaned in the factory during assembly. Dur-
ing shipment, installation, handling, etc. the glass surface
may collect dust particles. These can be removed by buff-
ing lightly with a clean dry cloth.
2. To remove fingerprints or other marks, the glass can be
cleaned with a damp cloth using a good quality household
glass cleaner. The glass should be completely dried with a
lint free cloth or paper towel.
3. In the event of glass breakage, vacuum all remaining
glass pieces with a shop vac. DO NOT VACUUM WHILE
PIECES ARE HOT. Replace glass only with replacement
part specifically for this fireplace. Never substitute mate-
rial. Only fully tempered safety glass may be used on this
fireplace.
FIGURE 16a-c

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14
# PART NO. DESCRIPTION
1 DQ017-002 LIGHT BULBS
2 RC3 DQ002-006 CIRCUIT BOARDS
3 Q/T FRT01-000-00B HEATER (HEATER WITH BLOWER)
4 DQ006-003 SWITCHES
5 R-14 REMOTE CONTROL
Contact your dealer for questions concerning prices and availability
of replacement parts. Normally all parts can be ordered through your
Napoleon® dealer or distributor.
When ordering replacement parts always give the following infor-
mation:
1. MODEL & SERIAL NUMBER OF FIREPLACE
2. INSTALLATION DATE OF FIREPLACE
3. PART NUMBER
4. DESCRIPTION OF PART
5. FINISH
FOR WARRANTY REPLACEMENT PARTS, APHOTOCOPY OF THE
ORIGINAL INVOICE WILL BE REQUIRED TO HONOUR THE CLAIM.
* IDENTIFIES ITEMS WHICH ARE NOT ILLUSTRATED. FOR FUR-
THER INFORMATION, CONTACT YOUR NAPOLEON® DEALER.
FOR AFTERMARKET SALES AND SERVICE PLEASE CALL
1-866-592-6667
REPLACEMENT PARTS
NOTE: Care must be taken when removing and disposing of any
broken glass or damaged components. Be sure to vacuum up any
broken glass from inside the fireplace before operation.
!
WARNING
Failure to position the parts in accordance with these diagrams
or failure to use only parts specifically approved with this appli-
ance may result in property damage or personal injury.
REPLACEMENT PARTS
3
2
1
4ON/OFF
-+
+
-
5
# PART NO. DESCRIPTION
6* W660-0081 DIGITAL THERMOSTAT
7* W690-0001 MILLIVOLT THERMOSTAT
ACCESSORIES

15
W415-0675 / A / 03.28.08
!
WARNING
Turn off the fireplace completely and let cool before servicing. Only a qualified service person should service and repair
this electric fireplace.
OBSERVED PROBLEM POSSIBLE CAUSE REMEDY
Dim or no flame 1. Bulb(s) are burnt out 1. Inspect the bulbs inside the flame
generation cylinder drum and replace
them if necessary
Ember bed is not glowing or dimming 1. Bulb(s) are burnt out 1. Inspect the ember bed bulbs and
replace them if necessary
No warm air is coming out of the
fireplace
1. Room temperature is higher than
the fireplace setting (if it is set to LO
or MED)
1. Set fireplace to a higher tempera-
ture setting (MED or HI)
Fireplace turns off and will not turn on 1. Fireplace has overheated and
safety device has caused the termal
switch to disconnect
2. House circuit breaker has tripped
1. Unplug the unit, allow fireplace to
cool for 10 minutes, then plug it back
in
2. Reset house circuit breaker
Fireplace will not come on when
switch is flipped to ON
1. Fireplace is not plugged into an
electrical outlet
2. Fireplace has overheated and
safety device has caused the thermal
switch to disconnect
1. Check plug and plug it in
2. Unplug the unit, allow fireplace to
cool for 10 minutes, then plug it back
in
Remote control does not work 1. Low batteries 1. Replace AA batteries in remote
control
TROUBLESHOOTING

W415-0675 / A / 03.28.08
16
NOTES