Napoleon NEFL42SB-LOWC User manual

FRENCH PG. 23
W415-4067 / A / 04.26.22
ADD MANUAL TITLE
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030
Phone [phone] • www.napoleon.com • [email protected]
CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:
CSA 22.2 NO. 46 / UL 1278
INSTALLER:
Leave this manual with the appliance
CONSUMER:
Retain this manual for future reference
Product Name / Code
(MUST use title from Price Book)
(IF MULTIPLE, _____ ILLUSTRATED)
MULTIPLE PRODUCT CODES (LEAVE BLANK IF N/A)
ADD PRODUCT IMAGE
ADD BUTTON BATTERY WARNING IF APPLICABLE
CSA /
INTERTEK
LOGO
SAFETY INFORMATION
- Do not store or use gasoline or other
flammable vapors and liquids in the vicinity of
this or any other appliance.
FIRE OR EXPLOSION HAZARD
If the information in these instructions are
not followed exactly, a fire or explosion may
result causing property damage, personal
injury, or loss of life.
WARNING
!
ENGLISH
$10.00
FOR INDOOR USE ONLY
IF INSTALLATION + OPERATION, ADD SERIAL
NUMBER LABEL HERE
IF SEPARATE MANUALS, ADD “PLACE
BARCODE LABEL ON THE OWNER’S MANUAL”
INSTALLATION AND
OPERATION MANUAL
Wallmount Electric Appliance
This appliance has a remote that requires button
batteries that are hazardous to young children.
NEFL42SB-LOWC Illustrated Without Optional Feet
CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:
CSA 2.22 NO. 46 / UL 2021 + UL 1278
NEFL42SB-LOWC

W415-4067 / A / 04.26.22
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safety information
• If equipped with a heater, this appliance can be hot when operated and can cause severe
burns if contacted.
• Do not operate appliance before reading and understanding operating instructions. Failure to operate
appliance according to operating instructions could cause fire or injury.
• Do not install damaged, incomplete or substitute components.
• Do not burn wood or other materials in this appliance.
• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas
line, paint or flammable liquids are present.
• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.
• It is imperative that the control compartments, circulating blower and its passageway in the appliance
are kept clean. The appliance should be inspected before use and at least annually by a qualified service
person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material,
etc. The appliance area must be kept clear and free from combustible materials, gasoline and other
flammable vapors and liquids.
• Under no circumstances should this appliance be modified.
• Do not use this appliance if any part has been under water. Immediately call a qualified service technician to
inspect the appliance and to replace any part of the control system which has been under water.
• If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or
broken. Replacement of the glass should be done by a licensed or qualified service person. Do not strike
or slam shut the appliance glass door.
• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As
with all plastic bags, these are not toys and should be kept away from children and infants.
• Servicing should be done only while the appliance is disconnected from the power supply circuit.
• Always unplug appliance when not in use.
• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for examination,
electrical or mechanical adjustment, or repair.
• Do not use outdoors.
• When installing this appliance in a room where water is present, the installation must comply with codes
recognizing the increased hazard of electrical shock and electrocution.
• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord
away from traffic area and where it will not be tripped over.
• Connect to properly grounded outlets only.
• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an
electric shock or fire, or damage the appliance.
• It is normal for your electric appliance to produce noise, especially when installed in a quiet space such
as a bedroom.
!WARNING
Insert appropriate “Bathroom Warning (Electric)” (see 3-Warnings template folder).
note:
This appliance is NOT suitable for installation in a bathroom.

EN
W415-4067 / A / 04.26.22 3
safety information
• To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like
a carpet, where openings may become blocked.
• Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable
power tap (outlet/power strip).
• These appliances are tested and listed for use only with the optional accessories listed in these instructions.
Use of optional accessories not specifically tested for this appliance could void the warranty and/or result in
a safety hazard.
For appliances equipped with a heater:
• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before
servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.
• Young children should be carefully supervised when they are in the same room as the appliance.
Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is
recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install
an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and
away from hot surfaces.
• Clothing or other flammable material should not be placed on or near the appliance.
• Due to high temperatures, the appliance should be located out of traffic and away from furniture and
draperies.
• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot
surfaces.
• Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.
• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from
hot surfaces. These screens and guards must be fastened to the floor.
• Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance.
Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration or
damage to decorations, a TV or other electronic components.
!WARNING

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table of contents
1.0 general information 5
1.1 dimensions 5
1.2 rating plate information 6
1.3 listing approvals 6
1.4 general instructions 7
1.5 unpacking and testing the appliance 8
1.6 hardware list 8
2.0 appliance placement 9
2.1 grounding appliance 9
3.0 installation 10
3.1 minimum clearance to combustibles 10
3.2 installing the appliance 11
3.2.1 wall mount installation 11
3.2.2 metal feet installation 12
4.0 electrical information 13
4.1 wiring diagram 13
5.0 finishing 14
5.1 front surround removal / installation 14
5.2 crystal media installation 14
6.0 maintenance 15
6.1 cleaning 15
7.0 operating instructions 16
7.1 operating control panel and remote control 16
7.2 remote battery installation 17
8.0 replacement parts 18
8.1 overview 19
9.0 troubleshooting 20
10.0 warranty 21
The information throughout this manual is believed to be correct at the time of printing. Wolf Steel Ltd. reserves
the right to change or modify any information within this manual at any time without notice. Changes, other than
editorial, are denoted by a vertical line in the margin.
note:

EN
W415-4067 / A / 04.26.22 5
general information
1.0 general information
1.1 dimensions
42” (1067mm)
32” (814mm)
20”
(508mm)
22”
(558mm)
34 3/8” (872mm)
17 3/4”
(451mm)
1 1/8” (28mm)
4 1/2” (112mm) 4 1/2” (117mm)
10” (255mm)
8 1/4”
(208mm)
5”
(127mm)
5”
(127mm)
FRONT VIEW SIDE VIEW
TOP VIEW

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general information
W385-2569
CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARD: CSA 22.2 NO. 46 AND UL 2021 & UL 1278 /
HOMOLOGUÉ SELON LES NORMES NATIONALES CANADIENNES ET AMÉRICAINES:CSA 22.2 NO. 46 UL 2021 & UL 1278
ELECTRIC FIREPLACE. SUITABLE FOR
BEDROOM AND BED-SITTING ROOM
INSTALLATION.
VOLTAGE: 120VAC TENSION: 120VAC
FREQUENCY: 60Hz FRÉQUENCE: 60Hz
POWER: 1500W PUISSANCE: 1500W
DATE CODE: XXXXX CODE DE DATE:
DESIGNED IN NORTH AMERICA
.DTLLEETSFLOWYB
ANIHCNIEDAM FABRIQUÉ EN CHINE
WOLF STEEL LTD.
24 NAPOLEON ROAD,
BARRIE, ON, L4M 0G8 CANADA
SERIAL NUMBER/NO. DE SÉRIE: NEFL42SB
MODEL
BEF-42WM01 (NEFL42SB-LOWC)
MASTER CONTRACT:
253158 CONTRAT-CADRE:
253158
DÉSIGNÉ AMÉRIQUE DU NORD
PAR WOLF STEEL LTD.
FOYER À ÉLECTRIQUE. HOMOLOGUÉ POUR
INSTALLATION DANS UNE CHAMBRE À
COUCHER, UNE SALLE DE BAIN ET UN STUDIO.
BEF-42WM01 (CEFL42SB-LOWC)
1.2 rating plate information
The below illustration is for reference only. Refer to the appliance rating plate for accurate information.
The rating plate must remain with the appliance at all times. It must not be removed.
note:
SAMPLE
V
OV
L
T
AGE:AGE:
TT
1
20120
VV
ACAC
VV
V
TENSION:TENSIO
120
FRE
Q
UEN
CFREQUEN
YY
::
YY
Y
60H
z
60H
FRÉQUFRÉQ
P
O
WER:
POWER
1500W500
DD
A
TE CODE:CODE
A
DESIGNED IN NDESIGNE
MP
MP
P
P
MO
MO
DD
E
L
L
2WM01 (NEFL42SB-LOWC)(NEFL42SB-LOWC)
T
:
T
253158253158
C
ONTR
CONTR
A
TT
A
-CADRE:-CADRE:
TT
T
253158253158
M
OMOLO
MOLO
ANS UNE CHAMBS UNE CHAMB
CHER, UNE SALLE DE BAIN ETHER, UNE SALLE DE BAIN E
P
BEF-42WM0F-42WM
1.3 listing approvals
This appliance has been tested in accordance with the CSA Standards for fixed and location-dedicated electric
room appliances in the United States and Canada. If you need assistance during installation, please contact your
local dealer.
Model Number NEFL42SB-LOWC
Description Wall-mount appliance with optional metal feet
Voltage 120V AC
Watts Max 1500W
Amps Dedicated 15 AMP Grounded Circuit
Appliance Width 42” (1067mm)
Appliance Height 22” (558mm)
Appliance Depth 4 1/2” (117mm)
This appliance must be electrically wired and grounded in accordance with local codes or, in the absence of
local codes, with National Electric Code ANSI/NFPA 70-latest edition in the United States or the Canadian
Electric Code, CSA C22.1 in Canada
note:

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general information
1.4 general instructions
!WARNING
• Read these instructions completely before beginning installation. Failure to follow them could cause an
appliance malfunction resulting in serious injury and/or property damage.
• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where gasoline,
paint, or flammable liquids are present.
• This electric appliance is tested and listed for use only with the optional accessories listed in these
instructions. Use of optional accessories not specifically tested for this electric appliance could void the
warranty and/or result in a safety hazard.
• Do not open. Risk of electric shock. No user-serviceable parts inside.
• Do not use damaged electrical cords.
• Servicing should be done only while the appliance is disconnected from the power supply circuit.
• To prevent electric shock, match the wide blade of plug to wide slot of receptacle and fully insert.
As with most electronic devices, your new electric appliance has been designed to operate at
temperatures between 5°C (41°F) and 35° C (95°F). During the colder winter months, allow the
appliance to reach room temperature before turning it on.
• Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the outlet
are on.
• The appliance may emit a slight, harmless odour when first used. This odour is normal and it is caused by
the initial heating of internal appliance elements and will not occur again.
• If your appliance does not emit heat when called for, consult the “operation” section of this manual for further
information.
• Use with a CSA or UL certified surge protector.
• Do not route the power cord directly underneath the appliance.
This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured
homes when installed accordin
g
to these instructions.

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general information
1.6 hardware list
Ref. Description Quantity
A Flat head screw 6
B Drywall anchor 6
C Metal feet 2
D Crystals (bag) 1
E Remote control 1
Only hardware supplied with the appliance will be illustrated.
note:
Carefully remove the appliance from the box and remove the support brackets. Prior to installing the appliance,
remove all packaging material and test to make sure the appliance operates properly by plugging the power
supply cord into a conveniently located 120V, 15 Amp minimum grounded outlet.
1.5 unpacking and testing the appliance
A
C
B
D
E

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2.0 appliance placement
2.1 grounding appliance
Grounding Methods
Metal Screw
(A)
Not allowed in Canada
Grounding Means
Adapter
Grounding Pin
Cover of
grounded
outlet box (C)
(B)
This appliance is for use on 120 volts. The cord has a plug as shown in (A). An adapter as shown in (C) is availabl
e
for connecting three-blade grounding type plugs to two-slot receptacles, as shown in (B).
The green grounding plug extending from the adapter must be connected to a permanent ground such as a
properly grounded outlet box. The adapter should not be used if a three-slot grounded receptacle is available.
To disconnect appliance, turn controls to off, then remove plug from outlet.
!WARNING
• Due to high temperatures, this electric appliance should be located out of traffic. Keep combustible materials
such as furniture, pillows, bedding, papers, clothes, and curtains at least 36" from the front of the appliance.
• Never located this electric appliance where it may fall into a bathtub or other water container.
• Wear safety gloves, safety glasses, and safety footwear for protection during installation and maintenance.
• To prevent contact with sagging or loose insulation, the electric appliance must not be installed against vapor
barrier or exposed insulation. Localized overheating could occur and a fire could result.
• Do not expose the electric appliance to the elements (such as rain, etc.)
The appliance must be connected to a dedicated 15 amp circuit. The use of an extension cord is NOT permitted.
note:

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10
3.0 installation
Your NEFL42SB-LOWC can be wall-mounted or installed with optional metal feet. Select a suitable location that is
not susceptible to moisture and is away from drapes, furniture and high traffic areas.
3.1 minimum clearance to combustibles
REAR VIEW
12"
(305mm)
6"
(152mm)
2"
(51mm)
6"
(152mm)
!WARNING
• Risk of fire! The power cord must not be pinched against a sharp edge. Secure cord to avoid tripping or
snagging to reduce the risk of fire, electric shock, or personal injury. Do not run cord under carpeting. Do not
cover cord with throw rugs, runners, or similar items. Arrange cord away from traffic areas and where it will not
be tripped over.
• Risk of fire! To prevent a possible fire, do not block air intake or exhaust in any manner. Do not use on soft
surfaces where openings may become blocked.
• Risk of fire! Do not blow or place insulation against the appliance.
• This electric appliance is tested and listed for use only with the approved optional accessories. Use of optional
accessories not specifically tested for this electric appliance could void the warranty and/or result in a safety
hazard.
• If the information in these instructions is not followed exactly, a fire or explosion may result causing property
damage, personal injury, or death. Do not store or use gasoline or other flammable vapors in the vicinity of this
or any other appliance.
• This appliance is heavy. It is highly recommended that two people install this appliance.
• If your appliance is equipped with a heater, ensure the heater vents cannot, in any way, be covered as it may
create a fire hazard.
• Do not run the power cord horizontally, directly below the appliance.
• When using paint or lacquer to finish a mantel, the paint or lacquer must be heat resistant to prevent
discoloration.
!WARNING
Measurements are taken from the glass front.
Bottom 2” (51mm)
Sides 6” (152mm)
Back 0”
Top 39” (1000mm) to ceiling
39” (1000mm) to mantel
The power switch is located on the top left hand side of the appliance. Ensure to maintain access to this switch
at all times.
Follow all national and local electrical codes.
note:
note:
Floor
Side View (Wall Mount)
Mantel
39”
(1000mm)
39”
(1000mm)

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W415-4067 / A / 04.26.22 11
installation
Due to the many different materials used on different walls, it is highly recommended that you consult your local
builder before you install this appliance on the wall.
A. Select a location that is not prone to moisture
and is located at least 3 feet (1m) away from
combustible materials such as curtain drapes,
furniture, bedding, paper, etc.
B. Remove the front surround (see “front surround
removal / installation” section).
C. Have two people hold the appliance against the
wall to determine the final location.
D. Place the appliance face down on a soft, non-
abrasive surface. Remove the wall mounting
bracket from the back of the appliance by
removing the screws (Fig. 3-1). Set the bracket
and screws aside.
E. Mark out the location, then mount the wall mounting bracket onto the wall using 6 screws (supplied). This
bracket MUST have the hooks facing upwards and be level.
F. With the wall mounting bracket installed, have two people lift the appliance up and insert the two hooks
on the bracket into the two slots on the back of the applinace (Fig. 3-2).
G. Secure the appliance to the wall bracket using screws previously removed in step D (Fig. 3-3).
H. Check the appliance for stability, ensuring that the bracket will not pull free from the wall.
I. Reinstall the front surround.
3.2 installing the appliance
3.2.1 wall mount installation
Fig. 3-1
Fig. 3-2
It is strongly recommended that the mounting bracket be screwed into the wall studs where possible. If
the wall studs cannot be used, ensure that the supplied plastic anchors are used to affix the bracket to
the wall and the bracket is adequately secured.
The wall bracket is fixed on the back of the appliance.
note:
note:
Wall
Fig. 3-3
A x 6 B x 6
You will need:
Drill Screwdriver Level Tape
Measure

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installation
3.2.2 metal feet installation
A. Remove the front surround (see “front surround removal / installation” section).
B. Remove the eight screws from the bottom of the appliance (Fig. 3-4).
C. Install the metal feet using the eight screws previously removed in Step B (Fig. 3-5).
D. Check if the feet are secured properly. Ensure the appliance is standing straight and still.
E. Install media (see “finishing” section).
F. Reinstall the front surround (Fig. 3-6).
Fig. 3-4
Fig. 3-6
D x 2
Fig. 3-5

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4.0 electrical information
!WARNING
• Turn off the appliance completely and let cool before servicing. Only a qualified service person should service
and repair this electrical appliance.
4.1 wiring diagram

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5.0 finishing
5.1 front surround removal / installation
A. With one hand on the front surround to prevent it from falling, remove the two screws (1 per side) from the
top of the appliance (Fig. 4-1). Set the screws aside.
B. Carefully lift the front surround up and away from the appliance (Fig. 4-2). Place it face down on a soft,
non-abrasive surface.
C. Reverse these steps to install the front surround.
!WARNING
• Power supply service must be completed prior to finishing to avoid reconstruction.
• Heat vents and air openings cannot be covered in any circumstances.
Repeat on
opposite side.
Fig. 4-1 Fig. 4-2
A. Clean crystal media: Crystal media may have a fine oil residue that
needs to be cleaned prior to installation. Clean the crystal with mild
dish soap, drain, rinse thoroughly and dry before placing into the
tray.
B. Carefully place crystals into the bottom tray on the front of the
appliance as illustrated. Apply an even layer from side to side. Re-
secure the glass panel.
The glass front / surround must be removed and the appliance must be mounted in its final location before
crystals are installed.
note:
5.2 crystal media installation

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6.0 maintenance
6.1 cleaning
!WARNING
• Always turn the heater off and unplug the power cord from the outlet before cleaning, performing maintenance,
or moving this appliance. Failure to do so could result in electric shock, fire, or personal injury.
• Never immerse in water or spray with water. Doing so could result in electric shock, fire, or personal injury.
Metal:
• Buff using a soft cloth, slightly dampened with a citrus oil-based product.
• Do not use brass polish or household cleaners as these products will damage the metal trim.
Glass:
• Use a good quality cleaner sprayed onto the cloth or towel. Dry thoroughly with a paper towel or lint-free cloth.
• Never use abrasive cleaners, liquid sprays, or any cleaner that could scratch the surface.
Vents:
• Use a vacuum or duster to remove dust and dirt from the heater and vent areas.
Plastic:
• Wipe gently with a slightly damp cloth and a mild solution of dish soap and warm water.
• Never use abrasive cleaners, liquid sprays, or any cleaner that could scratch the surface.

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7.0 operating instructions
Once the appliance has been plugged into a grounded electrical outlet, it is ready to operate.
7.1 operating control panel and remote control
The timer indicator on the control panel will light up to the corresponding
setting. It will have a series of different combinations to show which setting is
on. For example, the 3.5h setting will have 1/2, 1, and 2 light on to indicate it
is a total of 3.5h.
note:
Power
Turns the appliance on / off.
Timer
Controls the timer.
The timer can be programmed to run the appliance for
specific lengths of time (30 mins. minimum to 7.5 hrs.
maximum).
Flame Control
(The flames stay on until power
is turned off. Flame must be on
for the heater to turn on).
Controls flame height and makes the flame dimmer
and/or brighter.
Heater Control
(Flame must be on for the heater
to turn on).
Turns the heater and blower on / off.
The heater will blow cool air for 10 seconds after
it turns off. This prevents the appliance from
overheating.
This remote control must remain within 16 feet (5 meters) of the appliance to be effective. This range may be
reduced as the battery power is depleted.
note:
Side View
Remote
Control
Control Panel
Remote
Control
Power
Timer
Flame
Control Heater

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W415-4067 / A / 04.26.22 17
operating instructions
!WARNING
• This remote control requires button batteries that are hazardous to young children.
• WARNING! KEEP BATTERIES OUT OF REACH OF CHILDREN.
• Swallowing may lead to serious injury or death in as little as 2 hours due to chemical burns
and potential perforation of the oesophagus.
• If you suspect your child has swallowed or inserted a button battery, immediately seek
urgent medical assistance.
• Examine devices and make sure the battery compartment is correctly secured (i.e. that the screw or other
mechanical fastener is tightened). Do not use if compartment is not secure.
• Dispose of used button batteries immediately and safely. Flat batteries can still be dangerous.
• Tell others about the risks associated with button batteries and how to keep their children safe.
The remote control has a removable plastic tab to prolong the battery life while shipping. Remove the tab for the
remote control to function.
note:
Remote
(rear side)
Battery
(CR 2025)
Battery
Holder
1. To replace the existing battery, remove the battery
holder.
2. To remove the battery holder, turn the remote onto its
front side. Slide the battery holder outwards.
3. Replace the existing battery holder with a new battery
(type CR 2025). Slide the battery holder back into
position.
4. The battery holder is secure onto the remote control
when a “CLICKING” noise is heard.
The remote control must remain within 16 feet (5
meters) of the appliance to be effective. This range
may be reduced when battery power is depleted. The
remote control must be aimed at the centre of the
appliance for it to function most effectively.
note:
7.2 remote battery installation
Batteries must be disposed of according to the local laws and regulations. Some batteries may be
recycled, and may be accepted for disposal at your local recycling center. Check with your
municipality for recycling instructions.

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8.0 replacement parts
!WARNING
• Failure to position the parts in accordance with this manual or failure to use only parts specifically approved
with this appliance may result in property damage or personal injury.
Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can
be ordered through your Authorized dealer / distributor.
For warranty replacement parts, a photocopy of the original invoice will be required to honour the
claim.
When ordering replacement parts always give the following information:
• Model & Serial Number of appliance
• Installation date of appliance
• Part number
• Description of part
• Finish
Parts, part numbers, and availability are subject to change without notice.
Parts identified as stocked will be delivered within 2 to 5 business days for most delivery
destinations.
Parts not identified as stocked will be delivered within a 2 to 4 week period, for most cases.
Parts identified as ‘SO’ are special order and can take up to 90 days for delivery.
Care must be taken when removing and disposing of any broken glass or damaged components. Be sure to
vacuum up any broken glass from inside the appliance before operation.
note:

EN
W415-4067 / A / 04.26.22 19
replacement parts
8.1 overview
Items may not appear exactly as illustrated.
Ref. No.
Part No. Description
3 4 5 6 7 8
W435-0098-SER Synchronus moto
r
W527-0034-SER Reflector spindle
2 1
Stocked
W080-1963-SER Wall mounting bracket
W497-1592-SER Plastic strip
W010-4600-SER Blower and heater assembly
Ref. No.
Part No. Description
W190-0213-SER Circuit board
W497-1596-SER
Stocked
W497-1594-SER
A
crylic plastic panel
Hardware kit
9 10 11 12 13
W190-0212-SER Control panel (with remote receiver)
W405-0052 LED light strip (orange)
R
e
f. N
o
.
Pa
rt
No.
D
escr
ip
t
i
o
n
S
tocked
R
e
f
.
N
o.
Pa
rt
No.
D
escr
i
pt
i
on
S
tocked
Crystals
W300-0301-SER Front glass
W190-0232 Remote control
W370-0245-SER

W415-4067 / A / 04.26.22
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20
9.0 troubleshooting
!WARNING
• Turn off the appliance completely and let cool before servicing. Only a qualified service person should service
and repair this electric appliance.
symptom problem solution
Appliance will not
come on when
power button/
switch is put into
the “on” position.
Appliance is not plugged into an
electrical outlet.
Check plug, and plug in the appliance if necessary.
Hard wire connections are not
correct (if applicable).
See “hard-wiring installation” section.
Appliance has overheated
and safety thermal switch has
tripped.
Unlug power or turn off the circuit breaker, allow appliance
to cool for 15 minutes, then plug in the appliance or turn the
breaker on.
Main PCB board issue. Inspect the circuit board and replace, if necessary.
Appliance turns
off and will not
turn on.
House circuit breaker has
tripped.
Reset house circuit breaker.
Appliance’s fuse has blown. Replace the fuse.
Appliance has overheated
and safety thermal switch has
tripped.
Unplug power or turn off the circuit breaker, allow appliance to
cool for 15 minutes to reset the thermal switch, then plug in the
appliance or turn the breaker on.
Appliance has
returned to default
settings.
Power failure. Re-program appliance to original settings (not applicable with all
appliances).
Remote control
does not work.
Low/dead batteries. Replace batteries in remote control.
Remote receiver malfunction. Ensure remote receiver is not blocked. Replace control panel.
No warm air
coming out of the
appliance.
Heater setting not selected. See “operation” section.
Heater has been locked out. See “operation” section.
Room temperature is higher than
appliance setting (if set to room
temperature).
Reset temperature setting.
Appliance has overheated
and safety thermal switch has
tripped.
Unplug power or turn off the circuit breaker. Allow for appliance
to cool for 15 minutes.
Hard wire connections are not
correct (if applicable).
See “hard-wiring installation” section.
Heater issue. Inspect the blower and heater and replace, if necessary.
Dim or no flame. Flame brightness not selected. See “operation” section.
Flame LEDs issue. Inspect the LED and replace, if necessary.
Main PCB board issue. Inspect the main PCB board and replace, if necessary.
Flame does not
move.
Motor is stalled/malfunctioning. Cycle on/off. If problem persists, consult dealer.