Napoleon STTR1 User manual

EN
FR
PG.31
www.napoleongrills.com
www.napoleongrills.comN415-0499 JUN 25.18
N415-0499 JUN 25.18
DO NOT DISCARD
INSTALLER: LEAVE THIS MANUAL WITH THE APPLIANCE.
CONSUMER: RETAIN THIS MANUAL FOR FUTURE REFERENCE.
DANGER
IF YOU SMELL GAS:
• 
• 
• 


DANGER! CARBON MONOXIDE HAZARD



WARNING!
WARNING














APPLY SERIAL NUMBER LABEL FROM CARTON
Serial No.
XXXXXX000000
MODEL NO.
Wolf Steel Ltd.
214 Bayview Drive,
Barrie, Ontario, CANADA L4N 4Y8
[email protected]
PATIOFLAME
OUTDOOR GAS FIREPIT
STTR1 (GPFR)
STTR2 (GPFS)

2
EN
www.napoleongrills.com
www.napoleongrills.comN415-0499 JUN 25.18
N415-0499 JUN 25.18
Should deterioration of parts occur to the degree of non-performance (rusted
through or burnt through) within the duration of the warranted coverage, a
replacement part will be provided. The replacement component is the sole
responsibility of NAPOLEON defined by this Limited Warranty; in no event will
NAPOLEON be responsible for installation, labor or any other costs or expenses
related to the re-installation of a warranted part, for any incidental,
consequential, or indirect damages or for any transportation charges, labor costs
or export duties.
This Limited Warranty is provided in addition to any rights afforded to you by local
laws. Accordingly, this Limited Warranty imposes no obligation upon NAPOLEON
to keep parts in stock. Based on the availability of parts, NAPOLEON may at its
discretion discharge all obligations by providing a customer a prorated credit
towards a new product. After the first year, with respect to this Limited Warranty
NAPOLEON may, at its discretion, fully discharge all obligations with respect to
this warranty by refunding to the original warranted purchaser the wholesale price
of any warranted but defective part(s).
The bill of sale or copy will be required together with a serial number and a model
number when making any warranty claims from NAPOLEON.
NAPOLEON reserves the right to have its representative inspect any product or part
prior to honoring any warranty claim. You must contact NAPOLEON Customer Service
or an authorizedNAPOLEON dealer to obtain the benefit of the warranty coverage.
napoleongrills.com
Napoleon President’s 3 Year Limited Warranty
NAPOLEON products are designed with superior components and materials, and are assembled by trained
craftsmen who take great pride in their work. This product has been thoroughly inspected by a qualified
technician before packaging and shipping to ensure that you, the customer, receive the quality product you
expect from NAPOLEON.
NAPOLEON warrants that components in your new NAPOLEON product will be free from defects in material and
workmanship from the date of purchase, for the following period:
* Conditions and Limitations
This Limited Warranty creates a warranty period as specified in the
aforementioned table, for any product purchased through an authorized NAPOLEON
dealer, and entitles the original purchaser to the specified coverage in respect of
any component replaced within the warranty period, either by NAPOLEON or an
authorized NAPOLEON dealer, to replace a component of such product that has
failed in normal private use as a result of a manufacturing defect. The “50% off”
indicated in the table means the component is made available to the purchaser at
a 50% discount off the regular retail price of the component for the period
indicated. This Limited Warranty does not cover accessories or bonus items.
For greater certainty, “normal private use” of a product means that the product:
has been installed by a licensed, authorized service technician or contractor, in
accordance with the installation instructions included with the product and all
local and national building and fire codes; has been properly maintained; and has
not been used as a communal amenity or in a commercial application.
Similarly, “failure” does not include: over-firing, blow outs caused by
environmental conditions such as strong winds or inadequate ventilation,
scratches, dents, corrosion, deterioration of painted and plated finishes,
discoloration caused by heat, abrasive or chemical cleaners or UV exposure,
chipping of porcelain enameled parts, or damages caused by misuse, accident,
hail, grease fires, lack of maintenance, hostile environments such as salt or
chlorine, alterations, abuse, neglect or parts installed from other manufacturers.
Aluminum table top and pedestal ...................................................... 3 years
Stainless steel housing...................................................................... 3 years
Stainless steel burner assembly........................................................ 3 years
All other parts .................................................................................... 2 years

3
EN
www.napoleongrills.com
www.napoleongrills.comN415-0499 JUN 25.18
N415-0499 JUN 25.18
WARNING!
WARNING!



• THIS APPLIANCE IS HOT WHEN OPERATING AND CAN CAUSE SEVERE BURNS IF CONTACTED.
• 



• Do not operate appliance before reading and understanding operang instrucons. Failure to operate
appliance according to operang instrucons could cause re or injury.
• Risk of burns. The appliance should be turned o and cooled before servicing.
• Do not install damaged, incomplete or substute components.
• 




• Ensure you have incorporated adequate safety measures to protect infants/toddlers from touching
hot surfaces.
• Under no circumstances should this appliance be modied.
• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As
with all plasc bags, these are not toys and should be kept away from children and infants.
• Do not leave appliance unaended when in use.
• For Outdoor use only.
• This appliance must not be used for cooking.
• This unit is not for use with solid fuel.
• Improper installaon, adjustment, alteraon, service, or maintenance can cause injury or property
damage. Read the installaon, operang and maintenance instrucons thoroughly before installing or
servicing this equipment.
• This appliance shall be used ONLY outdoors in a well-venlated space and shall NOT be used inside a
building, garage, or any other enclosed area.
• Cylinders must be stored outdoors in a well-venlated area out of reach of children. Disconnected
cylinders must have threaded valve plugs ghtly installed and must not be stored in a building, garage
or any other enclosed area.
• Storage of this appliance indoors is permissible only if it has been disconnected from its fuel supply
(natural gas line or LP gas cylinder).
• If it is evident there is excessive abrasion or wear, or the hose is cut, it must be replaced prior to the
appliance being put into operaon.
• 

• 

• Inspect the fuel supply connecon for signs of leakage (including the hose for LP models) before each
use of the appliance.
• The pressure regulator and hose assembly supplied with LP models must be used. Replacement
pressure regulators and hose assemblies must be those specied in this manual.
• The LP gas supply cylinder used with LP models must be constructed and marked in accordance with
the specicaons for LP-gas cylinders as required by the U.S. Department of Transportaon (DOT) or
the Canadian Transport Commission (CTC).
• The LP gas cylinder supply system must be arranged for vapour withdrawal.
• The LP-gas cylinder used must include a collar to protect the cylinder valve.
• When an LP model is not in use, the LP-gas must be turned o at the supply cylinder.
• To extend the life of your appliance, protect and cover it from the elements when not in use.
• This product must be installed by a licensed plumber or gas er when installed within the
commonwealth of Massachuses.

4
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Geng Started
1. 

2. Do not destroy packaging unl the appliance has been installed and operates to your sasfacon.
3. Choose a locaon that meets the clearance to combusbles as outlined in this manual. Take into
consideraon the need for clear and easy access to the on/o valve AFTER the appliance is installed
and connected to the gas supply in order to safely turn o the burner.
4. 




5. Read and follow all instrucons in this manual before installing or servicing this gas appliance.



WARNING!


This gas appliance was tested and listed to Canadian and American Naonal Standards, ANSI Z21.97-2014/
CSA 2.41-2014 “Standard for Outdoor Decorave Gas Appliance”. When an appliance is for connecon to
a xed piping system, the installaon must conform with local codes, or in the absence of local codes, with
the Naonal Fuel Gas Code, ANSI Z223.1/NFPA 54, Internaonal Fuel Gas Code, Natural Gas and Propane
Installaon Code, CSA B149.1, or Propane Storage and Handling Code, B149.2, as applicable.
This appliance should be installed and serviced by a qualied installer to conform with local codes.
Installaon pracces vary from region to region and it is important to know the specics that apply to your
area, for example: in Massachuses State:
• The appliance o valve must be a “T” handle gas cock.
• The exible connector must not be longer than 36 inches.
The appliance and its individual shut o valve must be disconnected from the gas supply piping system
during any pressure tesng of the system at test pressures in excess of 1/2 psig (3.5kPa).
This appliance must be isolated from the gas supply piping system by closing its individual manual shut o
valve during any pressure tesng of the gas supply piping system at test pressures equal to or less than
1/2 psig (3.5kPa).
The following clearances to combusble materials must be maintained:
Sides (all around) - 24 inches (610mm)
Top - 72 inches (1830mm)
Floor -9 inches (229mm)
• Always keep the appliance area clear and free
from combusble materials, gasoline, and
other ammable vapours and liquids.
• Do not locate appliance where it can get
excessively wet.
• Do not use this appliance if any part has been
under water. Immediately call a qualied
service technician to inspect the unit and to
replace any part of the control system and any
gas control, which has been underwater.
WARNING : This product can expose you to chemicals including lead and lead compounds, which are
known to the State of California to cause cancer, and chemicals including carbon monoxide, which are
known to the State of California to cause birth defects or other reproducve harm. For more informaon
go to www.P65Warnings.ca.gov.

5
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DIMENSIONS

STTR1
24ʺ(61cm)
57ʺ(144 cm)
37ʺ(93 cm)
49ʺ(125 cm)
24ʺ(61cm)
48ʺ(122cm)
STTR2

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INPUT
MODEL FUEL MAX. INPUT Btu/Hr
STTR1
STTR2
Natural Gas 60, 000
STTR1
STTR2
Propane Gas 60, 000
GAS INLET PRESSURES
NATURAL PROPANE
Maximum Inlet Pressure 7.0" w.c. 11.0" w.c.
MINIMUM CLEARANCE TO COMBUSTIBLES
INCHES MM
Side Walls 24 610
Top of unit to ceiling 72 1830
72”
(1830mm)
CENTRE OF PATIOFLAME
24”
(610mm)
24”
(610mm)
MAXIMUM
OVERHANG
THE TABLE IS APPROVED FOR USE ON COMBUSTIBLE
FLOORS.

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
Locang Your Outdoor Appliance
It is important when selecng a locaon for your appliance to ensure clearances to adjacent combusbles
are met. This appliance is intended for installaon on an outdoor pao or in your yard. It is highly
recommended that this appliance be installed in a sheltered area (following the guidelines outlined
below). Direct wind will cause an errac ame and possible pilot or main burner outage. An errac
ame could also lead to excessive carboning (black soot), this condion is not a safety issue but is visually
undesirable.
: When choosing a locaon for your appliance, care must be taken to avoid areas where excessive
moisture or running water may be a problem.
Any enclosure (shelter) in which the appliance is used must comply with one of the following:
With walls on all sides, but at least one permanent opening at ground level and no overhead cover.
Within a paral enclosure which includes an overhead cover and no more than two sidewalls. These
sidewalls may be parallel, as in a breezeway, or at right angles to each other.
Within a paral enclosure which includes an overhead cover and three sidewalls, as long as 30 percent or
more of the horizontal periphery of the enclosure is permanently open.

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
LP (Propane) Gas Cylinder Mounng
Aach cylinder retaining bracket to the base of the cylinder. Then secure to the surface to which it sits.
Cylinder should be on a level surface.
: Ensure the gas regulator hose is kink free. Remove the cap or plug from the cylinder
fuel valve. Insert the black QCC1 regulator nipple onto the QCC1 fuel valve. Hand ghten clock wise. Do not
use tools. Leak test all joints prior to using the appliance. A leak test must be performed annually and
each me a cylinder is hooked up or if a part of the gas system is replaced.


CAUTION!
• Make sure cylinder valve is in its full o posion. (Turn clockwise to stop).
• Check cylinder valve features to ensure it has proper external mang threads. (Cylinder Valve
Marked: USE WITH TYPE 1)
• Inspect hose shipped with the unit for damage. Never aempt to use damaged or plugged
equipment. See your local LP Gas Dealer for repairs.
• When connecng regulator assembly to the cylinder valve, hand ghten black QCC1 nut clockwise
to a posive stop. DO NOT use a wrench to ghten. Use of a wrench may damage the quick closing
coupling nut and result in a hazardous condion.
• Locate the hose out of pathways where people may trip over it or in areas where the hose may be
subject to accidental damage.
• Open cylinder valve fully (counter-clockwise). Turn the on/o valve at the unit slowly to the on
posion and use a soapy water soluon to check all connecons for leaks as indicated in the
diagrams before aempng to light the appliance. If a leak is found, turn tank valve o and do not
use the appliance unl repairs can be made.
WARNING!

Propane Cylinder Specicaons
A dented or rusty cylinder may be hazardous and should be checked by your propane supplier. Never use a
cylinder with a damaged valve. The LP-gas supply cylinder must be constructed and marked in accordance
with the U.S. D.O.T. Specicaons for LP-Gas Cylinders or the Standard for Cylinders, Spheres and Tubes for
Transportaon of Dangerous Good and Commission, CAN/CSA-B339, as applicable.
This appliance has been designed for use with a 20 lb. (9.1 kg) or 30 lb (13.6 kg) size propane cylinder only
(not supplied).
The LP-gas supply cylinder must be provided with a cylinder-connecon device compable with the
connecon for the appliance. The propane cylinder must be provided with a shut-o valve terminang in
a propane cylinder valve type QCC1, and a safety relief device having direct communicaon with the vapor
space of the cylinder. The cylinder supply system must be arranged for vapor withdrawal and the cylinder
shall include a collar to protect the cylinder valve. The LP-gas cylinder must be provided with a listed
overll protecon device (OPD). Do not store a spare LP-gas cylinder under or near this appliance. Never
ll the cylinder beyond 80 percent full.
Use only the pressure regulator and hose assembly provided with this appliance. Replacement pressure
regulators and hose assemblies must be specied by the manufacturer. The regulator supplies a pressure
of 11 inches. water column to the appliance and has a QCC1 type ng. Cylinders to be used with this
unit must be supplied with a QCC1 cylinder valve. A QCC1 cylinder has a posive seang connecon,
which will not allow gas ow unl a posive seal has been achieved. It is also equipped with an excess
ow device. In order to aain full ow to the appliance, the valve must be in the o posion when the
cylinder valve is turned on.
WARNING!


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
1
3

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Conversion to Natural Gas
WARNING!


WARNING!
WARNING!


1. Remove the glass embers from the burner.
2. Remove the burner from the enclosure. Take care not to damage or kink the thermocouple wire.
3. Disconnect the stainless steel ex connector from the orice using (2) wrenches.
4. Unscrew the propane orice from the inside of the burner as illustrated.
5. Replace the propane orice with the natural gas orice supplied.
: The air shuer has been factory set and does not need to be adjusted.
KENS1 (GPFR)
KENS2 (GPFS)
KENS3 (GPFC40)

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6. Reconnect the stainless steel ex connector to the orice and ghten using (2) wrenches.
7. Place the burner back into the enclosure.
8. Fill out the conversion label included with your pao ame and apply it to the inside of the control
panel access door.

Natural Gas Hook-Up
The gas appliance is designed to operate at an inlet pressure of 7 inches water column. The piping up to
the appliance is the responsibility of the installer. Connect the inlet valve to rigid pipe, copper tube or an
approved exible metal connector, which complies with Z21.4/CSA 6.10. If using a gas hose (not supplied)
connect the ared end of the hose to the connector on the end of the inlet valve. Tighten using two
wrenches. (Do not use thread sealer/pipe dope.) Leak test all joints prior to using the appliance. Piping
and valves upstream of the quick disconnect are not supplied. The gas supply pipe must be suciently
sized to supply the BTU/h specied on the rang plate, based on the length of the piping run. The quick
disconnect must not be installed in an upward direcon and a readily accessible manual shut-o valve
must be installed upstream of, and as close to, the quick disconnect as is feasible.

WARNING!
• The installaon must be performed by a licensed gas er, and all connecons must be leak tested
before operang the appliance.
• Ensure all hose connecons are ghtened using two wrenches. Do not use Teon tape or pipe dope
on any hose connecon.
• Ensure the hose does not contact any high temperature surfaces or it may melt and leak causing a
re.
• Locate the hose out of pathways where people may trip over it or in areas where the hose may be
subject to accidental damage.
• Leak test all the connecons using a soap and water soluon as per the leak tesng instrucons found
in the manual.

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Glass Ember Installaon
WARNING!
WARNING!


WARNING!

1. Carefully pour the glass embers onto the appliance ember tray as shown.
2. Spread the glass embers over the tray and burner. The distribuon of clear glass over the burner will
inuence ame height.
3. The glass embers must cover the enre burner tray while ensuring no glass is placed on the ignion
poron of the burner as illustrated below.

ENSURE NO GLASS IS BLOCKING ANY OF THE OPEN PORTS ON THE IGNITION


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
WARNING!
WARNING!


: This must be done before inial use, annually, and whenever any gas components are
replaced or serviced. Do not smoke while performing this test, and remove all sources of ignion. See Leak
Tesng Diagram for areas to check. Turn all burner controls to the o posion. Turn gas supply valve on.
Brush a half-and-half soluon of liquid soap and water onto all joints and connecons of the regulator,
hose, manifolds and valves.
Bubbles will indicate a gas leak. Either ghten the loose joint or have the part replaced with one
recommended by the Napoleon Customer Soluons department and have the appliance inspected by a
cered gas installer.
If the leak cannot be stopped,  disconnect it, and have the grill
inspected by a cered gas installer or dealer. Do not use the appliance unl the leak has been corrected.
STOP
DO NOT USE AN OPEN FLAME.
DO NOT USE AN OPEN FLAME.

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
WARNING!
WARNING!
1. Press and hold electronic igniter buon ( ).
2. Turn the burner control to the high posion, press and hold in. When the burner
lights, release the electronic igniter buon.
3. Connue to depress the burner control knob for 30 seconds and then release. If the
ame goes out, repeat the procedure.
4. Adjust the ame to the desired height with the burner control knob.
5. If the burner will not light with the electronic igniter, hold a lit long match or lit
long butane lighter to the ignion area of the burner and connue with step 2.
6. To shut down the burner turn the burner control knob clockwise to the o posion.
Then turn the gas o at the source (propane cylinder valve or natural gas supply valve).
WARNING!

WARNING!




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N415-0499 JUN 25.18

: When lit for the rst me, the appliance emits a slight odor. This is a normal temporary
condion caused by the “burn-in” of internal paints and lubricants used in the manufacturing process and
does not occur again. Simply run the main burner on high for approximately one-half hour.
WARNING!

WARNING!

WARNING!
• Children and adults should be alerted to the hazards of high surface temperatures and should stay
away from the appliance to avoid burns or clothing ignion.
• Children should be carefully supervised when they are in the area of the appliance.
• Clothing or other ammable materials should not be hung from the appliance, or placed on or near
the appliance. The area above the enclosure may be extremely hot. Direct contact with these
surfaces should be avoided in order to prevent burns or clothing ignion.
• Any guard or protecve device removed for servicing the appliance must be replaced prior to
operang the appliance.
• Installaon and repair should be done by a qualied service person.
• The appliance should be inspected before each use and at least annually by a qualied service
person. More frequent cleaning may be required as necessary. It is imperave that the control
compartment, burners and circulang air passageways of the appliance be kept clean.
WARNING!
• Never use the appliance while it is raining.
• Always turn the appliance o when raining.
• Never splash any liquid on the glass / glass embers when the appliance is operang.
• The glass / glass embers will be extremely hot while operang, never try to touch them.
• Always ensure the appliance stands rmly on level ground.
• Never use the appliance if the burner is damaged. Inspect the burner before each use. Ensure that
no debris such as leaves; grass or other objects have entered or are on the appliance. If the burner
is damaged it must be replaced prior to using the appliance with a replacement burner specied by
your Napoleon dealer.
• Inspect the hose assembly before each use. If there is evidence of excessive abrasion or wear, or
if the hose is damaged it must be replaced prior to using the appliance with a replacement hose
assembly specied by your Napoleon dealer.
NOTE!

WARNING!

• Do not bypass thermocouple safety.
• Do not operate the appliance if any part has been under water. Immediately call a qualied service
technician to inspect the appliance and replace any part of the control system and any gas control,
which has been underwater.

16
EN
www.napoleongrills.com
www.napoleongrills.comN415-0499 JUN 25.18
N415-0499 JUN 25.18
WARNING!


WARNING!



: Stainless steel tends to oxidize or stain in the presence of chlorides and suldes, parcularly in
coastal areas and other harsh environments, such as the warm, highly humid atmosphere around pools
and hot tubs. These stains could be perceived as rust, but can be easily removed or prevented. To provide
stain prevenon and removal, wash all stainless steel and chrome surfaces every 3-4 weeks or as oen as
required with fresh water and/or stainless steel cleaner.
: The control panel text is printed directly on the stainless steel and with proper
maintenance will remain dark and legible. To clean the panel, use only warm soapy water or stainless steel
cleaner available from your Napoleon dealer. Never apply abrasive cleaners on any stainless surfaces,
especially the printed poron of the control panel or the prinng will gradually rub o.

: The burner is made from stainless steel, but extreme heat and a corrosive environment can cause
surface corrosion to occur. This can be removed with a brass wire brush. Inspect the burner at least
annually for cracks, insect nests, excessive corrosion or any other damage. If the burner is damaged, it
must be replaced with a burner specied by the manufacturer before the appliance is put into operaon.
CAUTION!
Spiders and insects are aracted to the smell of propane and natural gas. The burner is equipped with an
insect screen on the air shuer, which reduces the likelihood of insects building nests inside the burner
but does not enrely eliminate the problem. A nest or web can cause the burner to burn with a so yellow
or orange ame or cause a re (ashback) at the air shuer underneath the control panel. Other warning
signs that may indicate a problem are:
• Strong or unusual odor coming from the appliance.
• Connued diculty or delayed ignion.
• Flame appears either very short or very long.
• Flame only burns part way across the burner.
• Excessive soot building up on the glass embers.
To clean the inside of the burner, it must be removed from the appliance: Remove the glass embers and
examine the burner. If dirty, clean with a wire brush.
: Use a exible venturi tube brush to clean the inside of the burner. Shake any loose debris from
the burner through the gas inlet. Check the burner ports and valve orices for blockages. Burner ports can
close over me due to debris and corrosion; use an opened paperclip or a drill bit to clean them. The ports
are easier to clean if the burner is removed from the appliance, but it can also be done with the burner
installed.
WARNING!


: While washing your appliance, be sure to keep the area around the burner
and pilot assembly dry at all mes.
WARNING!


17
EN
www.napoleongrills.com
www.napoleongrills.comN415-0499 JUN 25.18
N415-0499 JUN 25.18
: Do not use abrasive cleaners or steel wool on any painted, or
stainless steel parts of your Napoleon Appliance. Doing so will scratch the nish. Exterior surfaces should
be cleaned with warm soapy water. To clean stainless surfaces, use a stainless steel or a non-abrasive
cleaner. Always wipe in the direcon of the grain. Over me, stainless steel parts discolor when heated,
usually to a golden or brown hue. This discoloraon is normal and does not aect the performance of the
appliance
WARNING!


: Reverse the procedure to reinstall the burner. Check that the valve enters the burner when
installing. Replace the glass embers. When the appliance is put back in service, check the burner ame
paern with the image below.
NORMAL
ABNORMAL

18
EN
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www.napoleongrills.comN415-0499 JUN 25.18
N415-0499 JUN 25.18

  
Low heat / Low ame when
valve turned to high.
For propane - improper lighng
procedure.
For natural gas - undersized supply
line.
Ensure lighng procedure is followed carefully. The
valve must be in the o posion when the tank valve is
turned on. Turn tank on slowly to
allow pressure to equalize. See lighng
instrucons.
Pipe must be sized according to installaon code.
Burners burn with yellow
ame, accompanied by the
smell of gas.
Possible spider web or other debris. Thoroughly clean burner venturi. See general
maintenance instrucons.
Burner will not light with the
igniter, but will light with a
match.
Dead baery / or installed incorrectly.
Loose electrode wire or switch
terminal wires.
Improper gap at electrode p.
Replace with heavy duty baery.
Check that electrode wire is rmly pushed onto the
terminal on the back of the igniter. Check that the lead
wires from the module to the
ignion switch (if equipped) are rmly pushed onto
their respecve terminals.
The gap can be adjusted by bending the p in or out.
Unl a spark is achieved.
Burner will not stay lit when
control knob is released.
Knob not being held in long enough.
Too windy.
Glass or debris in ignion area of the
burner prevenng
thermocouple from being fully
engulfed in ame.
Dirty thermocouple or thermocouple
connecon.
Faulty thermocouple or valve.
Thermocouple must have me to heat up – hold the
knob in for 30 seconds aer the burner lights, then
release
Unit will shut down if winds are greater than 10mph
(16km/h). Either locate to dierent area or use when it
is less windy.
Ensure there is no glass or other debris in ignion area,
and that the small hole below the thermocouple is
unobstructed.
Clean the thermocouple and clean the connecon
between the valve and thermocouple. Ensure the
connecon is properly ghtened.
Replace thermocouple and / or valve.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internal
vibraons in the regulator and does not aect the
performance or safety of the gas heater.
Humming regulators will not be replaced.
Burner output on “high”
seng is too low. (Rumbling
noise and uering blue
ame at burner surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in venturi
tube.
Propane regulator in “low ow” state.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Ensure lighng procedure is followed carefully. All
valves must be in the o posion when the tank valve
is turned on. Turn tank on slowly to allow pressure to
equalize. See lighng instrucons.

19
EN
www.napoleongrills.com
www.napoleongrills.comN415-0499 JUN 25.18
N415-0499 JUN 25.18
KEEP YOUR RECEIPT AS PROOF OF PURCHASE TO VALIDATE YOUR WARRANTY.
Ordering Replacement Parts
Warranty Informaon
MODEL:
DATE OF PURCHASE:
SERIAL NUMBER:
(Record informaon here for easy reference)
For replacement parts and warranty claims, contact the Napoleon dealer where the product was purchased.
Before contacng the dealer, check the Napoleon Grills Website for more extensive cleaning, maintenance,
troubleshoong and parts replacement instrucons at www.napoleongrills.com.
To process a claim, the following informaon is required:
1. Model and serial number of the unit.
2. Part number and descripon.
3. A concise descripon of the problem (‘broken’ is not sucient).
4. Proof of purchase (photocopy of the invoice).
In some cases, Napoleon could request to have the parts returned to the factory for inspecon before
providing replacement parts.
Before contacng Napoleon dealer, please note that the following items are not covered by the warranty:
• Costs for transportaon, brokerage or export dues.
• Labour costs for removal and reinstallaon.
• Costs for service calls to diagnose problems.
• Discolouraon of stainless steel parts.
• Part failure due to lack of cleaning and maintenance, or use of improper cleaners (oven
cleaner or other harsh chemicals).

20
EN
www.napoleongrills.com
www.napoleongrills.comN415-0499 JUN 25.18
N415-0499 JUN 25.18
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