Napoleon GSS36N User manual

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$10.00
OUTDOOR GAS APPLIANCE
INSTALLATION AND OPERATION INSTRUCTIONS FOR
OUTDOOR GAS FIREPLACE
NATURAL GAS MODEL
GSS36N
PROPANE GAS MODEL GSS36P
INSTALLER: THESE INSTRUCTIONS MUST BE CONVEYED TO AND REMAIN WITH THE HOMEOWNER.
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON L4M 4Y8 Canada • [phone] • fax[phone]
www.napoleonfireplaces.com • [email protected]
CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARDS, CR97-003, CAN1-2.21-M85, IAS U.S. 4-96.
WARNING: If the information in these instructions is not followed exactly, a fire or
explosion may result causing property damage, personal injury or death.
FOR YOUR SAFETY
Do not store or use gasoline or other flammable vapours and liquids in the vicinity of
this or any other appliance.
WHAT TO DO IF YOU SMELL GAS:
• Do not try to light any appliance.
• Do not touch any electrical switch.
• Close propane bottle or shut-off gas
supply.
• Do not use any phone in your build
ing or near the appliance.
• Immediately call your gas supplier from
a neighbour’s phone. Follow the gas
supplier’s instructions.
• If you cannot reach your gas supplier,
call the fire department.
Installation and service must be performed by a qualified installer, service agency or
the gas supplier.
THIS FIREPLACE MUST BE INSTALLED OUTSIDE.
CERTIFIED FOR CANADA AND UNITED STATES USING ANSI / CSA METHODS

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PG 3-4 INTRODUCTION
Warranty
General Instructions
General Information
5-6 INSTALLATION
Gas Installation
Combustion and Ventilation Air Provisions
Clearance to Combustibles
Framing
Mantel Clearances
Nailing Tab Installation
7-8 FINISHING
Log Placement
Curtain Mesh
Hood Installation
Logo Placement
Louvre Installation
9 OPERATION / MAINTENANCE
Operating Instructions
Maintenance
Venturi Adjustment
10 REPLACEMENTS
Ordering Replacement Parts
Replacement Parts
11-12 TROUBLE SHOOTING GUIDE
TABLE of CONTENTS
PLEASE RETAIN THIS MANUAL FOR FUTURE REFERENCE
• Under no circumstances should this fireplace be modified.
• Provide adequate ventilation and combustion air. Provide adequate accessibility clearance for servicing
and operating the fireplace. Never obstruct the front opening of the fireplace.
• If fireplace keeps shutting off, have it serviced. Keep burner and control compartment clean.
• Do not burn wood or other materials in this fireplace.
• Adults and especially children should be alerted to the hazards of high surface temperatures and should
stay away to avoid burns or clothing ignition. Keep young children and animals away when the fireplace
is hot.
• Clothing or other flammable material should not be placed on or near the fireplace.
• Any safety screen or guard removed for servicing must be replaced prior to operating the fireplace.
• It is imperative that the control compartments, burners and circulating air passageways in the fireplace
are kept clean. The fireplace should be inspected before use and at least annually by a qualified service
person. The fireplace area must be kept clear and free from combustible materials, gasoline and other
flammable vapours and liquids.
• Furniture or other objects must be kept a minimum of 4 feet away from the front of the fireplace.
• Do not use this fireplace if any part has been under water. Immediately call a qualified service technician
to inspect the fireplace and to replace any part of the control system and any gas control which has been
under water.
• Do not allow wind to blow directly into the fireplace. Avoid any drafts that alter burner flame patterns.
• Do not use any accessory not approved for use with this fireplace.
ANY CHANGE TO THIS FIREPLACE OR ITS CONTROLS CAN BE DANGEROUS
AND IS PROHIBITED.
NOTE: Changes, other than editorial, are denoted by a vertical line in the margin.
!
WARNING

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NAPOLEON® gas appliances are manufactured under the strict Standard of the world recognized
ISO 9001 : 2000 Quality Assurance Certificate.
NAPOLEON® products are designed with superior components and materials, assembled by trained
craftsmen who take great pride in their work. e burner and valve assembly are leak and test-fired at a
quality test station. Once assembled the complete appliance is thoroughly inspected by a qualified technician
before packaging to ensure that you, the customer, receives the quality product that you expect from
NAPOLEON®.
NAPOLEON® warrants its products against manufacturing defects to the original purchaser only -- i.e., the individual or legal entity (registered customer) whose name appears
on the warranty registration card filed with NAPOLEON® -- provided that the purchase was made through an authorized NAPOLEON® dealer and is subject to the following
conditions and limitations:
This limited warranty applies only while the unit remains at the site of original installation, and only if the unit is installed in Canada or the United States.
This factory warranty is nontransferable and may not be extended whatsoever by any of our representatives.
Installation must be done in accordance with the installation instructions included with the product and all local and national building and fire codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse or neglect and parts installed from other manufacturers will
nullify this warranty.
This limited warranty further does not cover any scratches, dents, corrosion or discolouring caused by excessive heat, abrasive and chemical cleaners, mechanical breakage
of logs and embers.
In the first year only, this warranty extends to the repair or replacement of warranted parts which are defective in material or workmanship provided that the product has been
operated in accordance with the operation instructions and under normal conditions.
After the first year, with respect to this Limited Warranty, NAPOLEON® may, at its discretion, fully discharge all obligations with respect to this warranty by refunding to the original
warranted purchaser the wholesale price of any warranted but defective part(s).
After the first year, NAPOLEON® will not be responsible for installation, labour or any other costs or expenses related to the reinstallation of a warranted part, and such expenses
are not covered by this warranty.
Notwithstanding any provisions contained in this Limited Warranty, NAPOLEON’S responsibility under this warranty is defined as above and it shall not in any event extend to
any incidental, consequential or indirect damages.
This warranty defines the obligations and liability of NAPOLEON® with respect to the NAPOLEON® gas appliance and any other warranties expressed or implied with respect
to this product, its components or accessories are excluded.
This limited warranty does not cover damages resulting from the use of components not supplied with the appliance, or the use of fuel other than those specified.
Any damages to appliance due to weather, long periods of dampness, condensation, damaging chemicals or cleaners will not be the responsibility of NAPOLEON®.
The bill of sale or copy will be required together with a serial number and a model number when making any warranty claims from your authorized dealer. The warranty registration
card must be returned within fourteen days to register the warranty.
NAPOLEON® reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty claim.
CONDITIONS AND LIMITATIONS
All stainless steel components of your new NAPOLEON® gas appliance are warranted against defects for
five years.
All parts such as gas valves, logs, gasketing are covered and NAPOLEON® will provide replacement parts
free of charge during the first year of the limited warranty.
Labour related to warranty repair is covered free of charge during the first year. Repair work, however,
requires the prior approval of an authorized company official. Labour costs to the account of NAPOLEON®
are based on a predetermined rate schedule and any repair work must be done through an authorized
NAPOLEON® dealer.
NAPOLEON® GAS APPLIANCE 5 YEAR LIMITED WARRANTY

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THIS GAS FIREPLACE SHOULD BE INSTALLED AND SERVICED
BY A QUALIFIED INSTALLER to conform with local codes. Installa-
tion practices vary from region to region and it is important to know
the specifics that apply to your area.
Installation practices vary from region to region and it is important
to know the specifics that apply to your area, for example: in Mas-
sachusetts State:
• The appliance off valve must be a “T” handle gas cock.
• The flexible connector must not be longer than 36“.
• The appliance is not approved for installation in a bedroom
or bathroom unless the unit is a direct vent sealed combustion
product.
• WARNING: This product must be installed by a licensed
plumber or gas fitter when installed within the commonwealth
of Massachusetts.
• Un-vented room heater shall be installed in accordance with
527 CMR 30.00 and 248 CMR 3.00 through 7.00.
• Sellers of un-vented propane or natural gas-fired space/room
heaters shall provide to each purchaser a copy of 527 CMR
30.00 upon the sale of the unit from
http://www.napoleonfireplaces.com/Webshare/installation_
manuals/mass_requirements.pdf
• A carbon monoxide detector is required in all rooms containing
gas fired appliances.
The installation must conform with Local codes or in the absence of
local codes, with the National Fuel Gas Code ANSI Z223.1/INFPA
54 in the United States or CSA B149.1, Natural and Propane Instal-
lation code in Canada.
The fireplace and its individual shutoff valve must be disconnected
from the gas supply piping system during any pressure testing of
that system at test pressures in excess of 1/2 psig (3.5 kPa). The
fireplace must be isolated from the gas supply piping system by clos-
ing its individual manual shutoff valve during any pressure testing
of the gas supply piping system at test pressures equal to or less
than 1/2 psig (3.5 kPa).
When the fireplace is installed directly on combustible material other
than wood flooring, the fireplace shall be installed on a metal or wood
panel extending the full width and depth.
FOR YOUR SATISFACTION, THIS FIREPLACE HAS BEEN TEST-
FIRED TO ASSURE ITS OPERATION AND QUALITY! Maximum
input is 40,000 BTU/hr for natural gas and propane. When the fire-
place is installed at elevations above 2,000ft, and in the absence of
specific recommendations from the local authority having jurisdiction,
the certified high altitude input rating shall be reduced at the rate of
4% for each additional 1,000ft.
It is highly recommended to protect the logs from moisture (rain,
snow). Cover the firebox when not in use.
This fireplace is only for use with the type of gas indicated on
the rating plate. This fireplace is not convertible for use with
other gases, unless a certified kit is used.
Minimum inlet gas supply pressure is 4.5“ water column for natural
gas and 11“ water column for propane. Maximum inlet gas pressure
is 7“ water column for natural gas and 13“ water column for propane.
Manifold pressure under flow conditions is 3.5“ water column for
natural gas and 10“ water column for propane.
No external electricity (110 volts or 24 volts) is required for the
gas system operation.
Expansion / contraction noises during heating up and cooling down
cycles are normal and are to be expected.
Use only accessories designed for and listed with
your specific fireplace.
GENERAL INSTRUCTIONS GENERAL INFORMATION
DIMENSIONS
FIGURE 1

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INSTALLATION
Minimum Clearance to Combustibles construction from
fireplace and vent surfaces:
Framing 0” to stand-offs
Finishing 0” to back, sides and bottom
Non-combustible finishing 4 1/2” to top
Recessed depth 13 1/4“
Enclosure top 39 1/4” from bottom of unit
Clearance to ceiling 84” from bottom of unit.
It is recommended that the walls of the fireplace enclosure be
finished. This would ensure that clearance to combustibles is main-
tained within the cavity.
COMBUSTION & VENTILATION AIR
CLEARANCE TO COMBUSTIBLES
NOTE: All gas connections must be contained within the fire-
place when complete.
1. Move the fireplace into position and secure to the floor through
the 1/4" holes located at either side of the base.
2. The fireplace is designed to accept 3/8" gas supply line. The
fireplace is equipped with a 3/8" manual shut-off valve.
3. Connect the gas supply in accordance to local codes. In the ab-
sence thereof, install according to the National Installation Code.
4. When flexing any gas line, support the gas valve so that the
lines are not bent or kinked.
5. Check for gas leaks by brushing on a soap and water solu-
tion.
DO NOT USE OPEN FLAME.
Purge all gas lines with the glass door of the stove removed.
Assure that a continuous gas flow is at the burner before re-
installing the door.
GAS INSTALLATION
* If installing a propane fireplace the propane cylinder must
always be on the exterior of such a structure.
OPTIONAL WALL SWITCH
INSTALLATION
For ease of accessibility, an optional remote wall switch may be
installed in a convenient location. Route 2-strand (solid core) mil-
livolt wire through the electrical hole located at the bottom left side
of the unit. The recommended maximum lead length depends on
wire size:
WIRE SIZE MAX. LENGTH
14 gauge 100 feet
16 gauge 60 feet
18 gauge 40 feet
Attach the two leads to terminals 1 and 3 located on the gas valve.
This fireplace is intended for installation on an outdoor patio or in
your yard. It must never be installed inside the warm air envelope
of your structure.
It is highly recommended that this fireplace be installed in a “shel-
tered” area. Direct wind will cause an erratic flame and possible pilot
or main burner outage.
An erratic flame could also lead to excessive carboning (black soot),
this condition is not a safety issue but is visually undesirable.
Typical installation may include covered patio, screened porch,
gazebo or an outside the wall of a house.*
NOTE: Ensure the area has adequate ventilation.
FIGURE 3
It is best to frame your fireplace after it is positioned. Use 2x4’s and
frame to local building codes. FIGURE 4-6.
FIGURE 4
FRAMING
FIGURE 2
3
1

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FIGURE 9
FIGURE 6a-b
To install the fireplace face
flush with the finished surface,
position the framework to ac-
commodate the thickness of the
finished surface. Bend out the
four nailing tabs, attached on
either side of the fireplace and
secure to the 2x4 framing. The
tabs will facilitate the installation
of either a 3/4” or a 1” finished
surface thickness. The nailing
tabs must not be removed.
MANTEL DEPTH
15
12
14
13
42
16
17
860
M
A
N
T
E
L
H
E
I
G
H
T
NAILING
NAILING
TAB
TAB
FIGURE 8a-b
NAILING TAB INSTALLATION
MINIMUM MANTEL AND ENCLOSURE
CLEARANCES
FIGURE 10
Combustible mantel clearance can vary according to the mantel
depth. Use the graph to help evaluate the clearance needed.
Combustible materials may be installed flush with the front of the
fireplace but must not cover any of the outer frame face-areas of
the fireplace. Non-combustible material (brick, stone or ceramic tile)
may protrude in these areas.
It is not necessary to install a hearth extension with this fireplace
system.
When roughing in the fireplace, raise the fireplace to accommodate
for the thickness of the finished floor materials, i.e. tile, carpeting,
hard wood, which if not planned for will interfere with the opening
of the lower access door and the installation of many decorative
flashing accessories.
Objects placed in front of the fireplace should be kept a minimum of
4 feet away from the front face.
FIGURE 5
The fireplace requires a minimum enclosure height of 39 1/4”. For
temperature requirements, the enclosure space around and above
the fireplace must be left unobstructed.
FIGURE 7

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IT IS HIGHLY RECOMMENDED TO PROTECT THE LOGS
FROM MOISTURE.
COVER THE FIREBOX WHEN NOT IN USE.
PHAZERTM logs are exclusive to NAPOLEON® Fireplaces, and
provide a unique and realistic glowing effect that is different in every
installation.
Log colours may vary. During the initial use of the fireplace, the
colours will become more uniform as colour pigments burn in during
the heat activated curing process.
1. Place the back log (#1) onto the log
support tray and in front of the tabs. The tabs
maintain an air space between the log and
firebox back to facilitate combustion air flow.
Ensure that the back of the log rests against
the brackets on the back wall of the firebox.
2. Move the two small logs (#2 & #3) into position, lining up the
studs located on the burner with the holes on the bottom of the logs.
Ensure that the small logs sit flat on the burner.
3. Place the bottom of the left crossover log (#4) against the left
firebox side and pulled forward to the grate.
The top of the log should rest in the pocket on the back log.
4. Position the notch located on the end of the center log (#5)
against the middle grate post with the other end of the log resting in
the pocket of the left crossover log.
5. Place the bottom of the right crossover log (#6) against the right
firebox side and pulled forward to the grate. The top of the log should
rest in the pocket provided on the center log (#5).
Blocked burner ports can cause an incorrect flame pattern, carbon
deposits and delayed ignition. PHAZERTM logs glow when exposed
to direct flame.PHAZERTM logs available from your NAPOLEON®
dealer.
FINISHING
LOG PLACEMENT
FIGURE 11a-d
IMPORTANT
SIDEVIEW
TAB
The curtain mesh must be kept fully closed during operation to help
prevent accidental burns from occurring.
The heater must not be
used when the hood
is removed. Hook the
hood over the lip of the
curtain support plate.
HOOD
HOOD
CURTAIN
MESH
FIGURE 12
FIGURE 13
Remove the backing of the logo sup-
plied and place on the screen cover,
as indicated.
LOGO PLACEMENT
FIGURE 14

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LOUVRE
HOOD
SLOT
BRACKET
A
Do not use steel wool, as it will scratch the finish. Stainless steel parts
will discolour when heated, usually to a golden or brown colour. This
discolouration is normal and will not affect the performance of the ap-
pliance.
Air shutter adjustment must only be done by a qualified gas
installer!
Closing the air shutter will cause a more yellow flame, but can lead to
carboning. Opening the air shutter will cause a more blue flame, but can
cause flame lifting from the burner ports. The flame may not appear yel-
low immediately; allow 15 to 30 minutes for the final flame colour to be
established. Opening the air shutter will also reduce exhaust odours.
See Trouble Shooting Guide.
UPPER LOUVRES: Insert the
upper louvres into the slots on
both brackets. Press the top
flange of the hood into the four
clips located along the top of
the unit as shown.
LOWER LOUVRES: Attach
each hinge to the firebox with
2 screws.
HINGE SCREEN
C
1. Stop! Read the safety information on the operating label.
2. Turn the gas knob clockwise to off.
3. Wait five (5) minutes to clear out any gas. If you smell gas including
near the floor, stop! Follow “b” on the operating label. If you don’t
smell gas go to the next step.
4. If fireplace is equipped with flame adjustment valve turn clock-
wise to off.
5. Find pilot located in front of back log.
6. Turn gas knob counter-clockwise to pilot.
7. Depress and hold gas knob while lighting the pilot with the push
button igniter. Keep knob fully depressed for one minute, then re-
lease. If pilot does not continue to burn repeat steps 3 through 7.
8. With pilot lit, turn gas knob counter-clockwise to
on.
9. If equipped with flame adjustment valve, push and turn knob
to high.
10. If equipped with remote on-off switch, main burner may not come
on when you turn the valve to on or high. Remote switch must be
in the on position to ignite burner.
• Push in gas control knob slightly and turn clockwise to
off. Do not force.
CAUTION: Label all wires prior to disconnection when servicing con-
trols. Wiring errors can cause improper and dangerous operation. Verify
proper operation after servicing. This heater should be inspected and
serviced before use and at least annually by a qualified service person.
The fireplace area must be kept clear and free of combustible materials,
gasoline or other flammable vapours and liquids. The flow of combustion
and ventilation air must not be obstructed.
1. Keep the control compartment, logs, burner, air shutter opening
and the area surrounding the logs clean by vacuuming or brushing, at
least once a year.
2. Check to see that all burner ports are burning. Clean out any of the
ports which may not be burning or are not burning properly.
3. Check to see that the pilot flame is large enough to engulf the ther-
mocouple and thermopile and promptly ignites the main burner.
4. Check to see that the main burner ignites completely on all open-
ings when the gas knob for the burner is turned on. A 5 to 10 second
total light-up period is satisfactory. If ignition takes longer, consult your
NAPOLEON® dealer / distributor.
Cleaning Stainless Steel: Do not use abrasive cleaners to clean any
painted, porcelain or stainless steel parts. To clean stainless surfaces,
use a stainless steel cleaner or a non-abrasive cleaner. Always wipe in
the direction of the grain.
MAINTENANCE
VENTURI ADJUSTMENT
If heater keeps shutting off, have it serviced. Keep burner and control
compartment clean.
When lit for the first time, the fireplace will emit a slight odour
for a few hours. This is a normal temporary condition caused by
the curing of the logs and the “burn-in” of lubricants used in the
manufacturing process and will not occur again.
After extended periods of non-operation, the fireplace may emit
a slight odour for a few hours. This is caused by dust particles
burning off.
OPERATION / MAINTENANCE
• Do not use a mobile or land phone.
• If you cannot reach your gas supplier, call the fire department.
• Turn off all gas to the fireplace.
• Do not try to light any appliance.
• Immediately call your gas supplier from a neighbour’s phone.
Follow the gas supplier’s instructions.
When lighting and re-lighting, the gas knob cannot be turned from
pilot to off unless the knob is depressed.
A. This fireplace is equipped with a pilot which must be lit by hand
while following these instructions exactly.
B. Before operating smell all around the fireplace area for gas and
next to the floor because some gas is heavier than air and will settle
on the floor.
C. Use only your hand to turn the gas control knob / manual shut-off
knob. Never use tools. If the knob will not turn by hand, do not try to
repair it. Call a qualified service technician. Force or attempted repair
may result in a fire or explosion.
D. Do not use this fireplace if any part has been under water. Im-
mediately call a qualified service technician to inspect the fireplace
and replace any part of the control system and any gas control which
has been under water.
FOR YOUR SAFETY READ BEFORE LIGHTING:
WHAT TO DO IF YOU SMELL GAS
LIGHTING INSTRUCTIONS
TO TURN OFF GAS
LOUVRE INSTALLATION
FIGURE 15a-c
NG 3/16”
LP 1/4”
AIR SHUTTER
OPENINGS
LOWER LOUVRES
(VALVE CONTROL DOOR)
B
HINGE SCREEN: Position the hinge screen into place and with the
control door open, secure to the firebox using three screws.
FIGURE 16

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Contact your dealer for questions concerning prices and policies on
replacement parts. Normally all parts can be ordered through your
NAPOLEON® dealer or distributor.
When ordering replacement parts always give the following infor-
mation:
1. MODEL & SERIAL NUMBER OF FIREPLACE
2. INSTALLATION DATE OF FIREPLACE
3. PART NUMBER
4. DESCRIPTION OF PART
5. FINISH
FOR WARRANTY REPLACEMENT PARTS, APHOTOCOPY OF THE ORIGI-
NAL INVOICE WILL BE REQUIRED TO HONOUR THE CLAIM.
REPLACEMENTS
* IDENTIFIES ITEMS WHICH ARE NOT ILLUSTRATED. FOR FURTHER INFORMATION, CONTACT YOUR NAPOLEON® DEALER.
# PART NO. DESCRIPTION
1 W357-0001 PIEZO IGNITER
2 W680-0004 THERMOPILE
3 W680-0005 THERMOCOUPLE**
4 W010-0800 NATURAL GAS PILOT ASSEMBLY
4 W010-0801 PROPANE GAS PILOT ASSEMBLY
5 W455-0069 NATURAL GAS PILOT INJECTOR
5 W455-0067 PROPANE GAS PILOT INJECTOR
6 W725-0028 NATURAL GAS VALVE
6 W725-0029 PROPANE GAS VALVE
7* W385-0334 NAPOLEON® LOGO
8 GL-639OD LOG SET
9 W135-0183OD BACK LOG (#1)
10 W135-0184OD LEFT MIDDLE LOG (#2)
11 W135-0185OD RIGHT MIDDLE LOG (#3)
12 W135-0186OD LEFT CROSSOVER LOG (#4)
13 W135-0187OD MIDDLE CROSSOVER LOG (#5)
14 W135-0188OD RIGHT CROSSOVER LOG (#6)
REPLACEMENT PARTS
15 W010-1066 PAN BURNER
16 W455-0078 #31 NATURAL GAS BURNER ORIFICE
16 W455-0042 #49 PROPANE GAS BURNER ORIFICE
17 W335-0033 HOOD
18 W565-0062 CURTAIN MESH
19 W555-0040 CURTAIN ROD
20* W080-0614 CURTAIN ROD BRACKET
21 W500-0209 CURTAIN SUPPORT PLATE
22 W630-0010 BLACK TASSELS
23 W200-0135 FIREBOX COVER
24 N325-0036 COVER HANDLE
25* W660-0005 SWITCH
26* W750-0109 3/16” FLAG WIRE ASSEMBLY
27* W750-0110 1/4” FLAG WIRE ASSEMBLY
28 GVFLSS LOUVRE KIT - STAINLESS STEEL
** WARNING: This is a fast acting thermocouple. It is an
integral safety component. Replace only with a fast acting
thermocouple supplied by Wolf Steel Ltd.

10
W415-0369 / F / 12.10.07
Main burner goes
out; pilot stays on.
Pilot flame is not large enough
or not engulfing the thermopile
- turn up pilot flame.
- replace pilot assembly.
Thermopile shorting - clean thermopile connection to the valve. Reconnect.
- replace thermopile / valve.
Remote wall switch wire is too
long; too much resistance in the
system.
- shorten wire to correct length or wire gauge.
Faulty thermostat or switch. - replace.
Pilot will not light. - check if pilot can be lit by a match
- check that the wire is connected to the push button ignitor.
- check if the push button ignitor needs tightening.
- replace the wire if the wire insulation is broken or frayed.
- replace the electrode if the ceramic insulator is cracked or broken.
- replace the push button ignitor.
No spark at pilot burner
- fill the tank.
Out of propane gas
Spark gap is incorrect - spark gap should be 0.150” to 0.175” (5/32” to 11/64” approx.) from the
electrode tip and the pilot burner. To ensure proper electrode location, tighten
securing nut (finger tight plus 1/4 turn).
No gas at the pilot burner - check that the manual valve is turned on.
- check the pilot orifice for blockage.
- replace the valve.
- call the gas distributor.
Pilot goes out when
the gas knob is
released.
The gas valve
has an interlock
device which will
not allow the pilot
burner to be lit until
the thermocouple
has cooled. Allow
approximately 60
seconds for the
thermocouple to
cool.
System is not correctly purged. - purge the gas line.
Out of propane gas. - fill the tank.
Pilot flame is not large enough - turn up the pilot flame.
- gently twist the pilot head to improve the flame pattern around the thermo-
couple.
Pilot flame is not engulfing the
thermocouple.
Thermocouple shorting / faulty. - loosen and tighten thermocouple.
- clean thermocouple and valve connection.
- replace thermocouple.
- replace valve.
Faulty valve. - replace.
Pilot burning; no gas
to main burner; gas
knob is on ‘HI’; wall
switch / thermostat
is on.
Themostat or switch is defec-
tive.
- connect a jumper wire across the wall switch terminals; if main burner
lights, replace switch / thermostat.
Main burner orifice is plugged. - remove stoppage in orifice.
Faulty valve. - replace.
Wall switch wiring is defective. - disconnect the switch wires & connect a jumper wire across terminals 1 & 3;
if the main burner lights, check the wires for defects and / or replace wires.
TROUBLE SHOOTING GUIDE
SYMPTOM PROBLEM TEST SOLUTION
Pilot goes out while
standing; Main
burner is in ‘OFF’
position.
Gas piping is undersized. - turn on all gas appliances and see if pilot flame flutters, diminishes or
extinguishes, especially when main burner ignites. Monitor appliance supply
working pressure.
- check if supply piping size is to code. Correct all undersized piping.
High Wind. - unit has been exposed to a high wind condition.
A “sheltered” area is recommended for the installation location.
- close mesh screens.
Flames are consist-
ently too large or too
small. Carboning
occurs.
- check pressure readings:
Inlet pressure can be checked by turning screw (A) counter-clockwise 2 or
3 turns and then placing pressure gauge tubing over the test point. Gauge
should read 7” (minimum 4.5”) water column for natural gas or 13” (11” mini-
mum) water column for propane. Check that main burner is operating on “HI”.
Outlet pressure can be checked the same as above using screw (B). Gauge
should read 3.5” water column for natural gas or 10” water column for pro-
pane. Check that main burner is operating on “HI”.
AFTER TAKING PRESSURE READINGS, BE SURE TO TURN SCREWS
CLOCKWISE FIRMLY TO RESEAL. DO NOT OVERTORQUE.
Leak test with a soap and water solution.
Unit is over-fired or under-fired.

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W415-0369 / F / 12.10.07
SYMPTOM PROBLEM TEST SOLUTION
Remote wall switch
is in “OFF” position;
main burner comes
on when gas knob
is turned to “ON”
position.
Wall switch is mounted upside
down
- reverse.
Faulty valve. - replace.
- replace.Remote wall switch is ground-
ing.
- check for ground (short); repair ground or replace wire.Remote wall switch wire is
grounding.
Carbon is being
deposited on, logs or
combustion chamber
surfaces.
Flame is impinging on the logs
or combustion chamber.
- check that the logs are correctly positioned.
- open air shutter to increase the primary air.
- check the input rate: check the manifold pressure and orifice size as speci-
fied by the rating plate values.
- close mesh screens.
Air shutter has become blocked - ensure air shutter opening is free of lint or other obstructions.

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W415-0369 / F / 12.10.07
Wolf Steel Fireplace Service History
This fireplace must be serviced annually depending on usage.
Date Service Technician
Name Service Performed Special ConcernsDealer Name