NBN Fibre to the Curb User manual

Connecting to the nbn™broadband access network 1
nbn™setup guide
Fibre to the Curb (FTTC)

Connecting to the nbn™broadband access network 2Connecting to the nbn™broadband access network 3
LAN DSL
Your compatible
Wi-Fi gateway*
Wi-Fi connections
Your compatible
telephone*
Your own devices
Ethernet cable
nbn™
telephone
cable
nbn™
power
cord
nbn
™ connection device
Telephone wall socket
nbn™ supplied cables Other cables (not supplied by nbn
)
*Check compatibility with your provider
Power outlet
Quick start guide
Watch a video on your equipment setup at nbn.com.au/FTTC
Before you start, it’s important you complete the following checklist:
I understand that plugging in the nbn™connection device will disconnect my existing
services, and have arranged to have another form of communication handy during
setup, such as a charged mobile phone.
I’ve disconnected all non-compatible devices from my telephone wall sockets,
including old phones, faxes and alarm services.
I’ve checked with my equipment providers and have confirmed that services I rely on,
like medical, fire and security alarms, will work on my nbn™powered plan.
Which telephone wall socket is the right one?
It’s most likely the socket that connects your existing phone or
internet service to the wall. Refer to page 6 for more information.

Connecting to the nbn™broadband access network 4Connecting to the nbn™broadband access network 5
B
AC
POWER WALL SOCKET GATEWAY
LAN BB
RESET
Ethernet cable
This will connect the nbn™connection
device to your Wi-Fi gateway.
Wi-Fi gateway
Equipment in this kit
(supplied by nbn)
Other equipment required
(supplied by you or your provider)
Equipment pictured here is a guide only
Equipment supplied by you or your phone and internet provider may look
dierent to that shown in this guide. For more details, refer to the setup
instructions from your provider.
nbn™supplied equipment
is the property of nbn
This means that it must not
be removed from the home
in which it’s installed, even if
you move.
To complete your setup, you’ll require all equipment pictured on pages 4 and 5.
Contact your phone and internet provider if you are missing something.
nbn™connection device nbn™power cord A
nbn™telephone cable B

Connecting to the nbn™broadband access network 6Connecting to the nbn™broadband access network 7
Locating your telephone wall socket
An important first step to setup is
locating a telephone wall socket in your
home (like the one pictured below).
Which telephone wall socket
is the right one?
It’s most likely the socket that
currently connects to your phone
or internet service. Ideally, it will be
located only a short distance from
a power outlet.
What if I have multiple telephone
wall sockets in my home?
You’ll know that the correct one is
connected when the Connection
Light and Broadband Light
on the nbn™connection device
turn solid blue. Refer to page 12
for more information.
What if I have an older-style
telephone wall socket?
If you have a telephone wall socket like
the one pictured below, you’ll need to
purchase an adaptor to connect to your
nbn™powered plan. These can be found
at most hardware or electronics stores.
In most cases, your adaptor can be
installed by you. But if you need help,
contact your phone and internet
provider.
What if I don’t have a telephone
wall socket?
To connect to your nbn™powered
plan via an FTTC connection,
it’s vital you have a telephone
wall socket installed. If you don’t,
or only have a cable wall socket
(e.g. for pay TV), contact your
phone and internet provider.

Connecting to the nbn™broadband access network 8Connecting to the nbn™broadband access network 9
BC
A
POWER WALL SOCKET GATEWAY
RESET
BC
A
POWER WALL SOCKET GATEWAY
RESET
BC
A
POWER WALL SOCKET GATEWAY
RESET
nbn™connection device
What if there’s no power outlet near my telephone wall socket?
In some cases, you may need to use a double adaptor, extension cord or power
board to reach your nearest power outlet, as long as these are safe. Avoid using an
extended telephone cable in its place, as this can slow the speed of your connection.
Will I be able to use my telecommunications devices during setup?
Plugging in the nbn™connection device will temporarily disconnect your existing
services, including your internet, telephone device(s) and medical, fire and security
alarms. This means it’s important you have an alternative form of communication
handy during setup, such as a charged mobile phone.
Take the nbn™power cord Asupplied with the nbn™connection device and plug
one end into the port labelled ‘A’. Plug the other end into a nearby power outlet
and switch on.
Read the warning sticker covering the ports of the nbn™connection device,
then remove and dispose of it.
Check the indicator light panel on the top of the nbn™connection device is visible
– if not, slide the cover open.
nbn™power cord A
2
1Power the nbn™ connection device
Disconnect your existing services and
prepare the nbn™connection device
Disconnect all non-compatible devices from your telephone wall sockets,
including old phones, faxes and alarm services. This will ensure your
nbn™powered plan will work properly.

Connecting to the nbn™broadband access network 10 Connecting to the nbn™broadband access network 11
BC
POWER WALL SOCKET GATEWAY
A
RESET
BC
A
POWER WALL SOCKET GATEWAY
RESET
No solid blue lights?
Check all cables are securely plugged into the nbn™connection device and at the wall.
If they are, and lights are still not blue after 15 minutes, try connecting the
nbn™connection device to a dierent telephone wall socket. If this still doesn’t work,
contact your phone and internet provider.
Plug the Ethernet cable supplied with your own or your provider’s Wi-Fi gateway
into the yellow port labelled ‘C’ on the nbn™connection device. Plug the other
end into the correct port on your Wi-Fi gateway, and turn on its power.
If you’re unsure which port is correct, check the instructions supplied with
your gateway or contact your phone and internet provider.
Plug the nbn™telephone cable Bsupplied with the nbn™connection device
into the grey port labelled ‘B’ and the other end into your telephone wall socket.
Wait for the Connection Light and Broadband Light on the top of the
device to turn solid blue (this may take up to 15 minutes) – do not unplug
the device during this time. Remember, your existing telephone, internet and
alarm services will not work during this brief connection period, and until the
installation of your Wi-Fi gateway is complete. 5Connect your
other equipment
Equipment such as your computer and phone can now be connected to your
Wi-Fi gateway with cables or Wi-Fi. Check the instructions supplied with your
gateway, or contact your provider to see whether you’ll need to set up a new
Wi-Fi network on your gateway to do this.
nbn™telephone cable B
Ethernet cable
Wi-Fi gateway
3Connect the nbn™
connection device 4Connect your own or
your provider’s gateway
15

Connecting to the nbn™broadband access network 12 Connecting to the nbn™broadband access network 13
LAN DSL
BC
A
POWER WALL SOCKET RESET GATEWAY
LAN DSL
BC
A
POWER WALL SOCKET RESET GATEWAY
I have both an nbn™connection
device and a gateway (if not,
contact your phone and
internet provider).
The power cord running to
the nbn™connection device is
firmly plugged in at both ends.
The Power, Connection and
Broadband Lights on the
nbn™connection device are
solid blue (if not, contact your
phone and internetprovider).
The telephone cable running
from the nbn™connection
device to the wall is secure
and not pinched, kinked or
bent (this can cause a break
or short in the cable).
Having trouble with the nbn™connection
device? Try this checklist:
I’ve tried resetting the
nbn™ connection device by
holding the ‘RESET’ button
for 1-2 seconds.
I’ve checked that I’m using
a Wi-Fi gateway compatible
with my nbn™powered plan.
I’ve tried using other telephone
wall sockets in my home to
see if my nbn™powered plan
is active through these.
What do the lights on the
nbn™connection device mean?
System updates
Every now and then the nbn™connection device will update itself. When this happens,
indicator lights may flash blue for several minutes.
Need more help?
Contact your phone and
internet provider or visit
nbn.com.au/FTTC for
more information.
Power Light – this will be solid
blue when the nbn™connection
device is powered on.
Connection Light – this will be solid blue
when the nbn™connection device is powering
the nbn™access network equipment outside
your home. If the light is red, contact your
phone and internet provider.
Local Area Network (LAN) Light –
this will be solid blue or amber when the
nbn™connection device and your gateway are connected,
but will blink when information is being transferred
between them (e.g. when you’re browsing the internet).
Broadband Light – this will be solid blue when
the nbn™connection device is communicating
with the nbn™access network.

Connecting to the nbn™broadband access network 14 Connecting to the nbn™broadband access network 15
Common questions
What do I do if I have an extended
service outage or have trouble with
my connection?
If you have trouble with your
connection, you should consult the
troubleshooting checklist on page
13. If you experience a prolonged
service outage, you should contact
your phone and internet provider.
Who do I contact if I need help?
If you have any questions, are
experiencing a prolonged outage or
want to report a fault, contact your
phone and internet provider or visit
nbn.com.au/FTTC for more
information.
Can I plug the nbn™connection
device into a power board?
It’s recommended that you plug the
nbn™connection device into a fixed
power outlet. If this isn’t possible, you
can use a double adaptor, extension
cord or power board, as long as
these are safe.
Are the nbn™connection device
and its cables safe?
Yes. The nbn™connection device
only uses fixed connections, which
are not designed to give o any
wireless radiation. However, as the
cables conduct electricity, you
should never bend or tamper
with them.
What if I accidentally damage
any nbn™supplied equipment?
You’ll need to speak to your phone
and internet provider to have it
repaired (charges may apply).
What happens to the nbn™
connection device and other
equipment if I move?
All nbn™supplied equipment is the
property of nbn and should not be
removed from the home in which
it’s installed. Speak to your phone
and internet provider for advice on
switching your phone and internet
services at your new address.
I’ve moved to a house that already
has an nbn™connection device –
how do I get it working?
Contact a phone and internet
provider to order an nbn™powered
plan at your new address.
I rely on a medical, fire or security
alarm, do I need to do anything
before switching?
Yes, you should contact your device
provider before switching to make
sure it will work on your nbn™
powered plan, or whether you’ll need
to find an alternative solution. You
should also test your alarm on the
day your new plan is activated.
If you have a medical alarm, fire alarm
or lift emergency phone, you should
register these services with nbn by
calling 1800 227 300 or visiting
nbn.com.au/compatibility
Will my devices work during
a power blackout?
Devices connected to your
nbn™powered plan will not work
during a power blackout, so
you should consider having an
alternative form of communication
handy, such as a charged mobile
phone. If you have a safety-critical
device like a medical alarm, fire
alarm or lift emergency phone,
speak to your device provider
before you switch about alternative
solutions to keep your service active
during a power blackout.
Where should I put my nbn™
connection device?
Put your nbn™connection device
out of direct sunlight, in a cool, dry,
ventilated area (not in a damp area
such as a kitchen, laundry or under
a window). Do not cover your
nbn™connection device.

© 2018 nbn co ltd. ‘nbn’, ‘bring it on’, ‘Sky Muster’, ‘gen nbn’ and the Aurora device are trade marks of nbn co ltd ABN 86 136 533 741.
1830077_C_SG
To watch a video
on setting up your
equipment, visit
nbn.com.au/FTTC