Alcatel-Lucent OmniAccess 5320 BG User manual

OmniAccess 5320 BG
Business Gateway
User’s Guide

Important Information
Loss of Power/DSL Service
Alternative arrangements should be made to enable you to contact
the emergency services during a power failure or failure of the
DSL service.
Safety
Use only the mains power adaptor provided. Use of this product
with any other mains power adaptor may damage the unit and will
invalidate its approval. The mains connection must be provided
with a Safety Earth
The BRI Ports, when configured in NT Mode, have a port
classification of SELV. As such these ports MUST NOT be
connected to any TNV rated network. If there is any doubt, contact
your service provider.
ADSL & PRI ports must be protected from over voltage
If the OmniAccess 5320 BG needs to be relocated, disconnect all
telecommunications lines before switching off.
Do not plug the DSL line into any port other than the DSL port, as
this may damage the product
There are no user-serviceable components inside the
OmniAccess 5320 BG. If a fault develops with the product, please
contact your service provider.
The casing should NOT be opened under any circumstances as it
contains hazardous voltages and will invalidate the warranty.
Disposal
In accordance with EU directive 2002/96/EC regarding
Waste of Electrical and Electronic Equipment (WEEE),
ensure that at end-of-life you separate this product and its
accessories from other waste and scrap and deliver to
the WEEE collection system in your country for recycling.
For more information please contact your local city recycling office
or the dealer from whom you originally acquired this product.

About the OmniAccess 5320 Business Gateway
Introduction
The OmniAccess 5320 BG is a business gateway suitable for use in a commercial,
light-industrial or business environment. It connects you to your DSL service
provider using your existing telephone line. Your service provider should have
enabled this service for you.
Your Telephone Service
The OmniAccess 5320 BG is fitted with one or more of the following port options (or
a combination) to support your telephone requirements:
•POTS (Plain Old Telephony System) ports for analogue phone and fax
•BRI (Basic Rate ISDN) ports for your digital telephone/PABX equipment
•PRI (Primary Rate Interface) for your digital PABX equipment
OmniAccess 5320 BG Series User's Guide 1
POTS
FAX
LAN
WLAN / VoIP
PABX
DSL or
Ethernet
Operator
Network
POTS
POTS
IP PHONE
POTS
BRI HANDSET
ViN0
E200
ViN0
E200

Internet Access
Depending on product type, the OmniAccess 5320 BG may be fitted with up to 4
Ethernet ports.
Mains Operation
The OmniAccess 5320 BG is mains powered via the supplied mains power adaptor.
Warning! Only use the mains power adaptor provided. Use of the OmniAccess
5320 BG with any other mains power adaptor may damage the unit and
will invalidate its warranty and approval.
The adaptor is connected to the mains via a detachable 2 metre IEC320 type C13
power cord.
Important! Power must always be present for maintenance of communications. Alternative
arrangements should be made to enable you to contact the emergency
services during a power failure.
2OmniAccess 5320 BG Series User's Guide

The Front Panel
Please note that front panel legends will vary according to product.
LED State Meaning
Power On Unit is powered on and operating
normally
Flashing in sync with another
LED
Error on that port.
Flashing independently Internal error (such as memory or
processing error)
Off Mains power is lost
DSL,DSL1
DSL2
On DSL service established
Flashing independently at two
rates to indicate that the unit is
attempting to establish the DSL
link:
Slow (once a second)
Fast (twice a second)
Occurs following an interruption in
the power supply and after a break in
the DSL service. The unit establishes
the link in two stages:
•synchronizing to the network
•training to the network.
Flashing in sync with Power LED Error on DSL port
Off DSL interface disabled
LAN On LAN link established
Flashing in sync with Power LED Error on LAN port
Flashing independently Data transfer
Off No network signal detected
WLAN On Wireless LAN available
Off Wireless LAN unavailable
Voice On Voice connections available
Flashing independently Call(s) in progress
Flashing in sync with Power LED Error on Voice ports
Off No voice service
OmniAccess 5320 BG Series User's Guide 3

The Rear Panel
The Connectors
All connectors are located on the rear of the unit. Connectors will vary according to
product type.
Power Molex Mini-Fit socket.
DSL
DSL1, DSL2
For connection to your DSL line. RJ11 socket.
Single DSL products connect using centre
pins 3 & 4 of the RJ11 connector.
Dual SHDSL uses the centre pair of the RJ11
connector for port1 (pins 3 & 4) and the
outer centre pair for port 2 (pins 2 & 5).
Service For maintenance of the OmniAccess 5320 BG by a
qualified service engineer only.
Unauthorised use of this port may damage the product and
invalidate your warranty.
LAN for connection either to a single PC or to your Local
Area Network (LAN) via an Ethernet hub/router. Supports
10/100Base-T networks. RJ45 socket.
USB USB A-type socket. Do not connect any equipment
to this port unless directed to do so by your network
provider
Voice ports for connection to your telephone equipment
(telephone/telephone extensions/fax). Socket types:
•BRI ports - RJ45 (8 connection pins)
•POTS ports - RJ11 (6 connection pins)
120R RJ45 connection to your 120R Primary Rate ISDN
service.
· PRI ports - RJ45 (8 connection pins)
4OmniAccess 5320 BG Series User's Guide
1
2
3
4

The Rear Panel LEDs: POTS & BRI
The LEDs located adjacent to the block of Voice ports are numbered sequentially
from the right.
On POTS ports, the LEDs
glow to indicate off-hook.
On BRI ports, the LEDs glow
to indicate activation of
ISDN Layer 1.
The Rear Panel LEDs: PRI
The Primary Rate LEDs illuminate whilst the Business Gateway is starting up.
Once the Business Gateway has completed the boot sequence, an illuminated LED
indicates a signal or service error, or a problem with configuration. If a problem
occurs, refer to the Primary Rate section of troubleshooting guide.
LED State Meaning
RAI On Remote Alarm Indicate:
Loss of Frame Alignment
AIS On Alarm Indicate Signal:
Loss of service
NMFAS On No Multi-Frame Alignment Signal:
Loss of multi-frame alignment in CRC4 mode.
LOS On Loss Of Signal:
Complete loss of signal
OmniAccess 5320 BG Series User's Guide 5
44
33
2
1
44
33
2
1

The Rear Panel LEDs: LAN
Products which have multiple LAN ports are
fitted with LED's.
LED State Meaning
LINK On LAN connection established
LINK Off No LAN connection established
LINK Flashing Data activity on LAN port
100 On 100 BaseT connection
100 Off 10 BaseT connection (where Link is on or flashing)
6OmniAccess 5320 BG Series User's Guide

Getting Started
Preliminary Checks
Please ensure that you have the required equipment.
The packaging
The OmniAccess 5320 BG packaging contains the following items:
•the OmniAccess 5320 BG unit
•a mains power adaptor
•a power cord
•this User's Guide
The accessory pack from your service provider
Some of the following items may be provided for use with the OmniAccess 5320 BG:
•an Ethernet cable
•a DSL interface cable
•converters for the different types of telephone equipment that you have on your
premises
•additional installation instructions
•port numbering plan
Required Equipment
You must have the following equipment to use the OmniAccess 5320 BG:
•a DSL line that has been installed by your DSL service provider or the provider's
agent. The line will be terminated at a DSL network termination point.
OmniAccess 5320 BG Series User's Guide 7

Installing the OmniAccess 5320 Business Gateway
1Choosing a suitable location
The OmniAccess 5320 BG must be installed within 2 metres of a dedicated mains
power outlet.
Do not place the unit close to a heat source (such as other electrical equipment) or
in direct sunlight.
Avoid locations exposed to heavy soiling due to exhaust from machinery, airborne
particles from industrial processes or excessive dust.
Important! To ensure adequate airflow through the unit, please ensure that the ventilation
holes are unobstructed at all times.
2Connecting the telephone service
Your telecommunications equipment can be plugged into the Voice ports either
directly or via a suitable converter. This depends on the OmniAccess 5320 BG
model and the type of equipment on your premises. If there is any doubt, contact
your service provider.
2.1 BRI Ports when in NT mode, are classified as SELV (Safe Extra Low
Voltage). As such these ports must not be connected to a TNV (Telecom
Network Voltage) network. For example the BRI ports when in NT mode must
not be connected to a port with wiring that is either directly or indirectly
external to the building.
8OmniAccess 5320 BG Series User's Guide

2.2 When configured in NT mode the BRI ports must not connected to another
NT mode port, this includes other ISDN network terminating equipment
(ISDN lines delivered by other providers). The action of connecting an NT
configured port to an NT port may cause damage to both pieces of
equipment.
2.3 The BRI Ports, when in TE mode, are classified as TNV-1 and as such may
be connected to TNV-1 ports with wiring that is external to the building.
2.4 The PRI Ports are TNV-1 rated and as such may be connected to TNV-1
ports with wiring that is external to the building.
However the PRI Ports have secondary over-voltage protection only.
As such, it is recommended that PRI ports be connected to a port with
Primary over-voltage protection if connected to TNV-1 ports with wiring that is
external to the building.
3Connecting your LAN
3.1 Using an Ethernet cable, connect the LAN port on the OmniAccess 5320 BG
to a port on your network hub.
4Connecting the DSL Line
4.1 Using a DSL cable, connect the DSL port on the OmniAccess 5320 BG to the
DSL network termination point
4.2 The DSL Port(s) are rated TNV-3 and as such may be connected to TNV-3
ports with wiring that is external to the building.
However the DSL Port(s) have secondary over-voltage protection only.
As such, it is recommended that DSL ports be connected to a port with
Primary over-voltage protection if connected to TNV-3 ports with wiring that is
external to the building.
5Connecting power
5.1 Plug the OmniAccess 5320 BG into the mains using the supplied mains
power adaptor.
Warning! Only use the mains power adaptor provided. Use of the OmniAccess
5320 BG with any other mains power adaptor may damage the unit and
may invalidate its warranty and approval.
5.2 If necessary, switch power on at the mains socket.
6Checking that the OmniAccess 5320 BG is operational
6.1 Observe the LEDs as the OmniAccess 5320 BG performs its initialization
procedure followed by establishment of services. The sequence of lights and
available services will vary according to product.
OmniAccess 5320 BG Series User's Guide 9

6.1.1 When the unit is powered on All front panel LED's glow solidly for
approximately 30 seconds.
6.1.3 After this all of the LED's will turn off with the exception of the Power
light, which will flash a few times before glowing solid. This indicates
that the product has booted. The DSL, LAN and Voice services will
now initialise.
6.1.2 The LAN LED will glow steadily once the service has initialised. The
LED will flash to show data activity.
6.1.4 The OmniAccess 5320 BG establishes the DSL link in a two-stage
process:
•synchronization, during which time the DSL LED flashes once a
second (slow)
•training, during which the DSL LED flashes twice a second (fast)
6.1.5 When the link is established, the DSL LED goes steady.
If the DSL LED continues to flash, please check the rate at which it
is flashing (fast or slow) and contact your service provider.
6.1.6 The Voice LED lights up and glows steadily when the voice service is
ready for use.
7Using your DSL Service
Important! Alternative arrangements should be made to enable you to contact the
emergency services during a power failure or failure of the DSL service.
7.1 Follow the instructions supplied by your service provider.
10 OmniAccess 5320 BG Series User's Guide

De-installing the OmniAccess 5320 BG
If you need to de-install the OmniAccess 5320 BG in order to relocate it, for
example, proceed as follows:
1Disconnect all telecommunications lines.
2Disconnect the power supply.
OmniAccess 5320 BG Series User's Guide 11

12 OmniAccess 5320 BG Series User's Guide

Troubleshooting
Loss of Service
Important! Alternative arrangements should be made to enable you to contact the
emergency services during a power failure or failure of the DSL service.
You may experience loss of service for a number of reasons: loss of power, a DSL
line problem or a connectivity problem on your premises.
You should investigate each of these causes in the order in which they are listed in
the following sections.
Power Problem?
Examine the Power LED.
Power LED status Action to be taken
On steady Go on to investigate a possible DSL Line Problem.
Flashing Please make a note of which other LED is flashing and then
contact your service provider.
Off 1Check that the power lead from the adaptor is securely
located at the unit, and that the adaptor is plugged into
the mains socket.
2Check that power is available at the socket.
3If the mains plug is fused, check the fuse.
4Power cycle the unit.
If the Power LED is still off, please contact your service
provider.
OmniAccess 5320 BG Series User's Guide 13

DSL Line Problem?
Examine the DSL LED.
DSL LED status Action to be taken
On steady If your telephone calls are failing, go on to investigate a
Voice Problem.
If you are experiencing Internet access problems, go on to
investigate a LAN Problem.
Flashing
independently
There has been an interruption in the power supply or a
break in the DSL service. After a short while, the LED should
change from fast flashing to steady.
If the LED continues to flash, check the rate at which it is
flashing (fast or slow) and contact your service provider.
Off Please contact your service provider.
Voice Problem?
Examine the Voice LED.
Voice LED status Action to be taken
On Check the cable connections between the OmniAccess 5320
BG and your telecommunications equipment. If all cables are
secure, proceed as follows.
Where telephones are plugged directly into the OmniAccess
5320 BG
If you do not hear the dial tone when you go off-hook, please
contact your service provider.
Where call connection is via a PBX
If the PBX connection with the OmniAccess 5320 BG is PRI
(Primary Rate Interface) or BRI (Basic Rate ISDN), please
contact your PBX service engineer.
If the PBX connection with the OmniAccess 5320 BG is
analogue (POTS):
1Unplug the PBX from the OmniAccess 5320 BG.
2Plug a telephone directly into a Voice port.
3Go off-hook.
4If you hear the dial tone, contact your PBX service
engineer.
5If you do not hear the dial tone, contact your service
provider.
Off Please contact your service provider.
14 OmniAccess 5320 BG Series User's Guide

Primary Rate Problem?
Examine the Rear Panel Primary Rate LEDs.
LED status Action to be taken
RAI=On
AIS=On
NMFAS=On
LOS=On
1Ensure that the product has a valid configuration and
the boot sequence has completed.
2Ensure that the Voice protocol is running.
3If 1 & 2 have been completed successfully and the
LED's are still illuminated, contact your equipment provider.
RAI=On
AIS=Off
NMFAS=Off
LOS=Off
Remote Alarm Indicate:Loss of Frame Alignment
1Ensure system clocking is configured correctly
2If the problem persists contact your service provider.
RAI=Off
AIS=On
NMFAS=Off
LOS=Off
Alarm Indicate Signal: Loss of service
Contact your service provider.
RAI=Off
AIS=Off
NMFAS=On
LOS=Off
No Multi-Frame Alignment Signal:
Loss of multi-frame alignment in CRC4 mode.
1Ensure system clocking is configured correctly
2Ensure CRC4 Multiframing is enabled at both ends of
the connection
3If the problem persists contact your service provider.
RAI=Off
AIS=Off
NMFAS=Off
LOS=On
Loss Of Signal: Complete loss of signal
1Ensure PRI cabling and connector pin-out is correct
2If the problem persists contact your service provider.
OmniAccess 5320 BG Series User's Guide 15

16 OmniAccess 5320 BG Series User's Guide
LAN Problem?
Examine the LAN LED.
LAN LED status Action to be taken
On Check the integrity of your network.
If you still have no service, please contact your service
provider.
Off Check that the network cable is plugged into the LAN port.
If the cable is secure at both ends of the link and is of the
correct type, please contact your service provider.

Declaration of Conformity
We: Dataflex Design Communications Limited
Connect House
Kingston Road
Leatherhead, Surrey
KT22 7LT, UK
declare under sole responsibility that the product
ViNE2000 Branded for Marketing ‘OmniAccess 5320’
to which this declaration relates, is compliant with the essential requirements of
R&TTE Directive 1999/5/EC of 9 March 1999
RoHS Directive 2002/95/EC of 27 January 2003
WEEE Directive 2002/96/EC of 27 January 2003
and that the following harmonized standards have been applied:
EN 60950-1:2006
EN 55022: 2006
EN 61000-3-2:2006
EN 61000-6-1:2007
EN 61000-6-3:2007
EN 55024: 1998
Signed …………………….
Name G S Bathija
Position Managing Director
Place and date of issue Leatherhead, March 2008
Year of affixing CE mark 2008
Dataflex Design Communications Ltd
UG OmniAccess 5320 rev 1.2
©Dataflex 2009
OmniAccess 5320 BG - Business Gateway - User guide
https://businessportal.alcatel-lucent.com/alugesdp/content?ID=Q00034833