NCR Orderman Base Station 4 User manual

NCR © 2015 All rights reserved.
User Manual
NCR Orderman
Base Station4
Version 01.10

NCR Orderman Base Station4 User Manual V01.10 General information
(Part of NCR Corporation) 2
© 2015 by
Orderman GmbH
Bachstrasse 59
5023 Salzburg –Austria
www.orderman.com
We accept no liability for errors or misprints.
Copying, even excerpts hereof, is prohibited without the written consent of Orderman GmbH.
User Manual
NCR Orderman Base Station4
Published June 2017
Version 01.10
Orderman accepts no responsibility for any damage or losses that arise from the use of this manual.
Orderman accepts no responsibility for any losses or claims by third parties that arise through the
use of Orderman devices.
The contents of this manual are subject to changes, which can be implemented without prior notice.
This guide does not constitute part of a contract.
Trademark: All brand and product names are trademarks or registered trademarks of their
corresponding companies.
Note: For further questions about operating the device, contact your Orderman
partner.

NCR Orderman Base Station4 User Manual V01.10 General information
Orderman GmbH (Part of NCR Corporation) 3
Contents
1General information.........................................................................................................4
1.1 Warranty...................................................................................................................................................4
1.2 Labeling....................................................................................................................................................4
1.2.1 Labeling on the unit.............................................................................................................................................4
1.2.2 Serial number......................................................................................................................................................5
1.3 Safety notices..........................................................................................................................................6
1.3.1 Explanation of symbols........................................................................................................................................ 6
2NCR Orderman Base Station4.........................................................................................7
2.1 Overview ..................................................................................................................................................7
2.2 Product description ................................................................................................................................8
2.3 NCR Orderman Base Station4 Features ...............................................................................................8
3Installation of the NCR Orderman Base Station4...........................................................9
3.1 Preparation ..............................................................................................................................................9
3.1.1 Installing the antenna ..........................................................................................................................................9
3.1.2 Uninstalling the antenna......................................................................................................................................9
3.1.3 Removing/replacing the housing cover.............................................................................................................. 10
3.1.4 Uninstalling/installing the mounting plate........................................................................................................... 11
3.2 Setup.......................................................................................................................................................12
3.2.1 Standing position............................................................................................................................................... 13
3.2.2 Wall/ceiling installation ...................................................................................................................................... 14
3.2.3 Installation in a false ceiling............................................................................................................................... 16
3.3 Cabling ...................................................................................................................................................17
4Operation........................................................................................................................ 18
4.1 Operation with power supply unit .......................................................................................................18
4.2 Operation with Power over Ethernet (network-powered)..................................................................18
4.3 Status indicator .....................................................................................................................................18
5Cleaning instructions.....................................................................................................20
6Technical specifications................................................................................................ 21
7Troubleshooting.............................................................................................................22
7.1 Troubleshooting and corrective actions.............................................................................................22
7.2 Factory reset on the NCR Orderman Basisstation4 ..........................................................................23
8Country list..................................................................................................................... 24
9Index ............................................................................................................................... 25
10 Glossary..........................................................................................................................26
11 Regulatory information.................................................................................................. 27

NCR Orderman Base Station4 User Manual V01.10 General information
Orderman GmbH (Part of NCR Corporation) 4
1 General information
This manual is intended for use with the NCR Orderman Base Station4 (OMB4). The “NCR
Orderman Base Station4”is used for radio transmission, and forms the connecting link between the
Orderman handheld radio units and the PC-based POS systems. In this manual, we refer to the
“NCR Orderman Base Station4”as the "OMB4".
The OMB4 supports exclusively Orderman7 handhelds. Earlier handheld models are not supported.
Mixed operation of the OMB4 with earlier versions of the base station (OMB, OMB2 and OMB3)
within a network is not supported.
1.1 Warranty
All warranty claims must be addressed to your local Orderman contractual partners.
1.2 Labeling
The labeling provides information on certifications, standards, product descriptions and
manufacturer specifications.
1.2.1 Labeling on the unit
The labeling (model plate) is located on top of the unit.
Fig. 1: Labeling
Housing
Model plate



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Orderman GmbH (Part of NCR Corporation) 5
1.2.2 Serial number
The serial number is used to uniquely identify the unit.
The serial number is located on the model plate.
Fig. 2: Serial number
Serial number



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Orderman GmbH (Part of NCR Corporation) 6
1.3 Safety notices
1.3.1 Explanation of symbols
Icons and signal words indicate the degree of danger that will result, unless actions to reduce
damage are taken.
Caution
Caution means that minor property damage can occur. Caution is highlighted by
horizontal lines above and below the text.
Warning
Warning means that minor personal injury or serious damage to property can occur.
Warnings are highlighted by horizontal lines above and below the text.
Danger
Danger means that serious personal injury can occur.
In particularly serious cases, there is danger to life. Danger is highlighted by horizontal
lines above and below the text.
Notes
Notes are indicated in the text by the adjoining icon. In cases in which there are no
imminent dangers for personnel or equipment, notices contain important information.
Notes are highlighted by horizontal lines above and below the text.
Tips
Tips describe non-binding recommendations. Tips are highlighted by horizontal lines
above and below the text.

NCR Orderman Base Station4 User Manual V01.10 NCR Orderman Base Station4
Orderman GmbH (Part of NCR Corporation) 7
2 NCR Orderman Base Station4
2.1 Overview
Fig. 3: NCR Orderman Base Station4 (OMB4)
Antenna
Housing cover
Housing
Mounting plate





NCR Orderman Base Station4 User Manual V01.10 NCR Orderman Base Station4
Orderman GmbH (Part of NCR Corporation) 8
2.2 Product description
The NCR Orderman Base Station4 is specially designed to connect with an Orderman secure radio
(OSR). The NCR Orderman Base Station4 can be installed in standing position, hanging from a wall
or ceiling, or suspended in a false ceiling.
2.3 NCR Orderman Base Station4 Features
Feature
Radio
433 MHz or 915 MHz
Network
Ethernet 10Mbit/100Mbit/1Gbit
2 Ethernet ports
Power supply
Power supply unit or
Power over Ethernet (PoE)
Status indicator
Status LED

NCR Orderman Base Station4 User Manual V01.10 Installation of the NCR Orderman Base Station4
Orderman GmbH (Part of NCR Corporation) 9
3 Installation of the NCR Orderman Base Station4
3.1 Preparation
3.1.1 Installing the antenna
The antenna is screwed into the housing with a right-hand thread. Turn the antenna in a clockwise
direction (using finger force) into the housing until it hits the end stop. It is not necessary to use a
tool.
Fig. 4: Screwing in the antenna
3.1.2 Uninstalling the antenna
The antenna is connected to the housing with a right-hand thread. To remove the antenna from the
housing, turn it in a counter-clockwise direction.
Fig. 5: Unscrewing the antenna

NCR Orderman Base Station4 User Manual V01.10 Installation of the NCR Orderman Base Station4
Orderman GmbH (Part of NCR Corporation) 10
3.1.3 Removing/replacing the housing cover
For connection, i.e. for installation, you must remove the housing cover. It is not necessary to
remove the antenna.
3.1.3.1 Removing the housing cover
Press on the housing cover with one hand on the opposite side of the cable outlet.
Lift the housing cover with a finger at the cable outlet.
Fig. 6: Removing the housing cover
rderman
Cable outlet
3.1.3.2 Replacing the housing cover
To install the housing cover, press the opposite side of the cable outlet into the holder for the
housing.
Then press the housing cover (cable outlet side) downward until it latches into place.
Fig. 7: Replacing the housing cover
Cable outlet



NCR Orderman Base Station4 User Manual V01.10 Installation of the NCR Orderman Base Station4
Orderman GmbH (Part of NCR Corporation) 11
3.1.4 Uninstalling/installing the mounting plate
3.1.4.1 Uninstalling the mounting plate
To remove the mounting plate from the housing, release the two retaining clips by pressing
them away from the housing.
The mounting plate is released by pressing the retaining clips.
Fig. 8: Removing the housing from the mounting plate
Housing
Retaining clips
3.1.4.2 Installing the mounting plate
Place the housing above the mounting plate. The retaining clips should stick through the
housing.
By lightly pressing on the housing, the retaining clips snap into place (clicking sound). Check
whether the housing has latched properly into place on both sides by lightly pressing the
retaining clips.
Fig. 9: Placing the housing on the mounting plate
housing
Retaining clips







NCR Orderman Base Station4 User Manual V01.10 Installation of the NCR Orderman Base Station4
Orderman GmbH (Part of NCR Corporation) 12
3.2 Setup
The NCR Orderman Base Station4 is designed to be set up indoors. It can be positioned standing,
on the wall, overhead (ceiling mount) or suspended in a false ceiling. For optimal radio performance,
avoid installation close to metal objects.
Note: For installation of more than one OMB4, the following minimum clearances
are required:
- minimum of 8 meters from one OMB4 to the next OMB4
- minimum of 8 meters from one OMB4 to the next OMB2 or OMB3 if there is
another Orderman installation in range.
The OMB4 is not supporting earlier versions of the base station (OMB,
OMB2 and/or OMB3) within a network.
Caution: The operating temperature (ambient temperature) for the OMB4 is 0°C to
+50°C. The operating temperature (ambient temperature) for the Orderman
power supply is 0°C to +40°C.
Operation outside of specified operating temperature limits is prohibited.
Note
Use only the Orderman power supply unit provided in the delivery scope.
If the NCR Orderman Base Station4 is operated with the power supply unit, the
operating temperature limits for the power supply unit also apply.
You will find more information on the subject of putting the unit into operation in
Orderman’ s installation instructions.

NCR Orderman Base Station4 User Manual V01.10 Installation of the NCR Orderman Base Station4
Orderman GmbH (Part of NCR Corporation) 13
3.2.1 Standing position
Rubber nubs on the underside of the mounting plate increase the stability.
Fig. 10: Standing position
Rubber nubs


NCR Orderman Base Station4 User Manual V01.10 Installation of the NCR Orderman Base Station4
Orderman GmbH (Part of NCR Corporation) 14
3.2.2 Wall/ceiling installation
For wall/ceiling installation, the mounting plate has 2 mount holes. As the fastening means for
concrete masonry Orderman recommends a 6 x 30 mm wall plug and a 4 x 35 mm universal screw
with countersunk head. For other masonry, the proper plugs and screws must be used (screw with
countersunk head, max. thread diameter of 4.5mm).
Fig. 11: Ceiling installation
Ceiling
Countersunk screw (4 x 35)
Plug (6 x 30)
Fig. 12: Wall installation
Wall
Countersunk screw (4 x 30)
Plug (6 x 30)







NCR Orderman Base Station4 User Manual V01.10 Installation of the NCR Orderman Base Station4
Orderman GmbH (Part of NCR Corporation) 15
Note: For the wall and ceiling installation, the mounting surface must be level.
For a wall mount, we recommend you install the mounting plate with the cable outlet point
downward. The arrow in the mounting plate must point upward.
Fig. 13: Wall installation
Arrow (should point upward)
2 mounting holes
Cable outlet
Note: Turn the screws with care until countersunk. Too high a torque on the
screws can damage the mounting plate.





NCR Orderman Base Station4 User Manual V01.10 Installation of the NCR Orderman Base Station4
Orderman GmbH (Part of NCR Corporation) 16
3.2.3 Installation in a false ceiling
For installation in a false ceiling, clips are provided to compensate for the wedge profile of the
housing.
The following steps must be followed:
Press both distancing strips as shown in the figure until the clips click into place in the counter
surface.
Break or cut the two retaining clips from the mounting plate with a knife.
Warning: Breaking off or cutting off the retaining clips may result in sharp edges
(risk of injury).
Fig. 14: Installation in a false ceiling
Mounting plate
Retaining clips
Distancing strips
Fig. 15: Installation in a false ceiling
Housing
False ceiling
Hole in a false ceiling
Antenna
Distancing strip
Mounting plate










Ø 35 mm

NCR Orderman Base Station4 User Manual V01.10 Installation of the NCR Orderman Base Station4
Orderman GmbH (Part of NCR Corporation) 17
3.3 Cabling
The NCR Orderman Base Station4 can only be connected with an Ethernet network. Two RJ45
ports are located on the top of the housing. The port labeled PoE can also be used for power supply
via the network (accessory required).
Note: If another Ethernet device is connected to the second Ethernet port (ETH),
this device cannot be supplied with voltage via the network.
Fig. 16: Connections
PoE (Power over Ethernet) RJ45
Port for Orderman 12V power supply
ETH RJ45 Ethernet




NCR Orderman Base Station4 User Manual V01.10 Operation
Orderman GmbH (Part of NCR Corporation) 18
4 Operation
4.1 Operation with power supply unit
Note:
Comply with the operating temperature range (ambient temperature) for
the power supply unit. Use only the original power supply unit for the NCR
Orderman Base Station4.
4.2 Operation with Power over Ethernet (network-powered)
There are two options for using Power over Ethernet:
Direct supply via PoE network switch
Use of a PoE injector (available as Orderman accessory)
Note:
If it is planned to use Power over Ethernet (PoE), use the RJ45 UTP
adapter that is included in the OMB4 package (Fig. 17) to connect the
NCR Orderman Base Station4 to the Network.
Fig. 17: RJ45 UTP adapter part of the OMB4 package
4.3 Status indicator
The OMB4's light ring displays information about the following operating states:
Color
Status
Blue
Startup, booting up
Green
Connection to host system is active
Pink
Not connected to network
Yellow
Warning
(The installation should be checked with System Center 2):
A OMB4 is not available. Can have the following causes:
oGrouping is incorrect
oConnection to the OMB4 is interrupted (in this
case at least all other OMB4s will show a yellow
status indicator as well)
The OMB4 has detected a radio based disturbance on its
radio channel.
Red
Error
Does not light up
No or very low power supply

NCR Orderman Base Station4 User Manual V01.10 Operation
Orderman GmbH (Part of NCR Corporation) 19
Fig. 18: Light ring
Light ring


NCR Orderman Base Station4 User Manual V01.10 Cleaning instructions
Orderman GmbH (Part of NCR Corporation) 20
5 Cleaning instructions
Observe the following care tips:
Wipe the surface with a damp, soft cloth. Do not use abrasive agents or cloths with a rough
surface.
Clean the ports: Never clean the sockets with compressed air or pointed objects!
Note: Never use alcohol or corrosive liquids to clean the Orderman units.