NCR RealPOS 5967 User manual

NCRRealPOS596712‐InchTouch
LCD
Release1.0
UserGuide


B005‐0000‐2045
IssueA


TheproductdescribedinthisbookisalicensedproductofNCRCorporation.
NCRisaregisteredtrademarkofNCRCorporation.NCRRealPOSisatrademarkofNCRCorporationintheUnitedStates
and/orothercountries.Otherproductnamesmentionedinthispublicationmaybetrademarksorregisteredtrademarksof
theirrespectivecompaniesandareherebyacknowledged.
Wherecreationofderivativeworks,modificationsorcopiesofthisNCRcopyrighteddocumentationispermittedunderthe
termsandconditionsofanagreementyouhavewithNCR,NCRʹscopyrightnoticemustbeincluded.
ItisthepolicyofNCRCorporation(NCR)toimproveproductsasnewtechnology,components,software,andfirmware
becomeavailable.NCR,therefore,reservestherighttochangespecificationswithoutpriornotice.
Allfeatures,functions,andoperationsdescribedhereinmaynotbemarketedbyNCRinallpartsoftheworld.Insome
instances,photographsareofequipmentprototypes.Therefore,beforeusingthisdocument,consultwithyourNCR
representativeorNCRofficeforinformationthatisapplicableandcurrent.
Tomaintainthequalityofourpublications,weneedyourcommentsontheaccuracy,clarity,organization,andvalueofthis
book.
Addresscorrespondenceto:
Manager,InformationSolutionsGroup
NCRCorporation
DiscoveryCentre,3FultonRoad
Dundee,DD24SW
Scotland
InternetAddress:
http://www.info.ncr.com/eFeedback.cfm
Copyright©2011
ByNCRCorporation
Duluth,GAU.S.A.
AllRightsReserved

i
Preface
Audience
Thisbookiswrittenforhardwareinstaller/servicepersonnel,systemintegrators,and
fieldengineers.
Notice:ThisdocumentisNCRproprietaryinformationandisnottobedisclosedor
reproducedwithoutconsent.
Safety Requirements
TheNCRRealPOS5967conformstoallapplicablelegalrequirements.Toviewthe
compliancestatementsseetheNCRRealPOSPeripheralsSafetyandRegulatory
Statements(B005‐0000‐1701).
Caution: Thisproductdoesnotcontainuserserviceableparts.Servicingshouldonly
beperformedbyaqualifiedservicetechnician.
Fuse Replacement
Warning: Forcontinuedprotectionagainstriskoffire,replaceonlywiththesame
typeandratingsoffuse.
Attention:Pourpréveniretvousprotégercontreunrisquedefeu,remplacerla
fusibleavecuneautrefusibledemêmetype,seulement.
Lithium Battery Warning
Warning: Dangerofexplosionifbatteryisincorrectlyreplaced.Replaceonlywith
thesameorequivalenttypeasrecommendedbythemanufacturer.Discardused
batteriesaccordingtothemanufacturerʹsinstructions.
Attention: Ilyadangerdʹexplosionsʹilyaremplacementincorrectdelabatterie.
Remplaceruniquementavecunebatteriedumêmetypeoudʹuntyperecommandé
parleconstructeur.Mettreaurébutlesbatteriesusagéesconformémentaux
instructionsdufabricant.
Battery Disposal (Switzerland)
RefertoAnnex4.10ofSR814.013forbatterydisposal.
IT Power System
ThisproductissuitableforconnectiontoanITpowersystemwithaphase‐to‐phase
voltagenotexceeding240V.

ii
Grounding Instructions
Intheeventofamalfunctionorbreakdown,groundingprovidesapathofleast
resistanceforelectriccurrenttoreducetheriskofelectricshock.Thisproductis
equippedwithanelectriccordhavinganequipment‐groundingconductoranda
groundingplug.Theplugmustbepluggedintoamatchingoutletthatisproperly
installedandgroundedinaccordancewithalllocalcodesandordinances.Donot
modifytheplugprovided–ifitwillnotfittheoutlet,havetheproperoutletinstalled
byaqualifiedelectrician.Improperconnectionoftheequipment‐grounding
conductorcanresultinariskofelectricshock.
Theconductorwithinsulationhavinganoutersurfacethatisgreenwithorwithout
yellowstripesistheequipment‐groundingconductor.
Ifrepairorreplacementoftheelectriccordorplugisnecessary,donotconnectthe
equipment‐groundingconductortoaliveterminal.Checkwithaqualifiedelectrician
orservicepersonnelifthegroundinginstructionsarenotcompletelyunderstood,orif
youareindoubtastowhethertheproductisproperlygrounded.
Useonly3‐wireextensioncordsthathave3‐pronggroundingplugsand3‐pole
receptaclesthataccepttheproduct’splug.Repairorreplacedamagedorworncords
immediately.
References
NCRRealPOS5967LCDPartsIdentificationManual(B005‐0000‐2046)

iii
Table of Contents
Chapter1:Overview
Introduction.............................................................................................................1‐1
ModelNumbers ...............................................................................................1‐1
Compatibility....................................................................................................1‐1
SupportedResolutions....................................................................................1‐1
StandardFeatures...................................................................................................1‐2
OptionalMounts.....................................................................................................1‐3
TableTopMount..............................................................................................1‐3
IntegratedMount .............................................................................................1‐3
DisplayControls.....................................................................................................1‐4
PowerIndicator................................................................................................1‐4
Chapter2:SitePreparation
PhysicalEnvironment............................................................................................2‐1
OperatingRange ..............................................................................................2‐1
StorageRange...................................................................................................2‐1
TransitRange....................................................................................................2‐1
ElectricalEnvironment ..........................................................................................2‐1
PowerConsumption........................................................................................2‐1
Weight......................................................................................................................2‐1
Dimensions..............................................................................................................2‐2
LCDDisplay .....................................................................................................2‐2
LCDDisplayontheStandardTable‐TopMount ........................................2‐2
Chapter3:HardwareInstallation
Introduction.............................................................................................................3‐1
ConnectorPanelAccess ..................................................................................3‐1
MountingOptions ...........................................................................................3‐1
ConnectingtoaPOS ..............................................................................................3‐2
DVIConnections(Video)................................................................................3‐2
VGAConnections(Video) ..............................................................................3‐3
PoweredUSBCableConnections(PowerandData)..................................3‐4
PowerBrickandUSBConnections(PowerandData) ...............................3‐5
CableRouting .........................................................................................................3‐6

iv
StandardIntegrationTrayDisplayMount(5964‐K022/K023)...................3‐6
StandardRemoteTableTopMount(5964‐K030/K031)..............................3‐6
Chapter4:NCRSoftwareOSDUtility
Introduction.............................................................................................................4‐1
SupportedFeatures..........................................................................................4‐1
RunningtheUtility ................................................................................................4‐1
MainMenu ..............................................................................................................4‐2
AdjustmentProcedure ....................................................................................4‐3
Chapter5:DisassemblyProcedures
RemovingtheLCDMonitorfromtheMount ....................................................5‐1
RemovingtheMSR.................................................................................................5‐2
RemovingtheRearcover................................................................................5‐4
RemovingthePersonalityandVideoBoards ..............................................5‐5
RemovingtheSpeakers...................................................................................5‐9
RemovingtheLCD ........................................................................................5‐10
RemovingtheTouchSensor.........................................................................5‐13
Re‐installingtheTouchSensor ................................................................5‐14
Chapter6:TouchScreenCalibration–Windows
InstallingandCalibratingtheTouchScreen ......................................................6‐1
InstallingtheDriver.........................................................................................6‐1
CalibratingtheTouchScreen .........................................................................6‐3
CalibrationProcedures ...............................................................................6‐6
VerifyingtheCalibration ................................................................................6‐9
OptionalSettings............................................................................................6‐10
Chapter6:TouchScreenCalibration‐Linux
CalibrationProcedures ..........................................................................................6‐1
4‐PointCalibrationProcedure........................................................................6‐4
25‐PointLinearizationProcedure..................................................................6‐8
Chapter7:CircuitBoards
PersonalityPCB ......................................................................................................7‐1
Connectors ........................................................................................................7‐2
USB+Power..................................................................................................7‐2

v
USB ................................................................................................................7‐2
VideoPCB................................................................................................................7‐3
Connectors ........................................................................................................7‐4
VGAVideo ...................................................................................................7‐4
DVI.................................................................................................................7‐5
Chapter7:Maintenance
CabinetandScreenCleaningProcedures ...........................................................7‐1
Cleaners/SolventstoUse.................................................................................7‐1
Cleaners/SolventstoNOTUse.......................................................................7‐2
CleaningtheGlass ...........................................................................................7‐2
MSRCleaningProcedures.....................................................................................7‐3

vi
Revision Record
Issue Date Remarks
AJan2012Firstissue
 
 

1
Chapter 1: Overview
Introduction
TheNCR5967isa12‐inchTFTLCDdisplaywithacapacitiveTouchScreen(XGA,
1024768).Thedisplayispoweredfromtheterminalvia+12VUSBPlusPower.
Itisavailableintwocolorschemes:
Beige(G11)
CharcoalGray(CG1)
Model Numbers
Major Model Description
5967‐100012”ledDisplay,NoMSR,NoMount(G11)
5967‐110012”ledDisplay,NoMSR,NoMount(CG1)
Compatibility
The5967LCDDisplayisdesignedasanoptionalinput/outputdeviceforthe
followinghostterminals:
NCRRealPOS80(7458)RetailTerminal
NCRRealPOS80c(7457)RetailTerminal
NCRRealPOS80XRT(7459)RetailTerminal
RealPOS70(7402)RetailTerminal
NCRRealPOS70XRT(7403)RetailTerminal
NCRRealPOS30(7446)RetailTerminal
NCRRealPOS40(7600)RetailTerminal
NCRRealPOS60(7601)RetailTerminal
NCRRealPOS25(7610)RetailTerminal
NCRRealPOS50(7611)RetailTerminal
NCRRealPOS22/23(7449)RetailTerminal
Supported Resolutions
VGA(640480)
SVGA(800600)
XGA(1024768)

1-2 Chapter 1: Overview
Standard Features
The5967consistsofaplastichousing,sheetmetalinterior,a12’LCD,acontroller
board,apoweredUSBcable(1M/4M),anaudiocable(0.9M/4.6M),avideocable
(0.9M/4.6M),anoptionalMagneticStripeReader(MSR),astandardpowerbrick,a
manualandashippingbox.Ithasthefollowingfeatures:
LCDpanel
DisplaySize:12.1”
LCDTechnology:TFT,PixelConfiguration:RGBWRectangle
LCDBacklitTechnology:LED‐Backlit
NativeFormat:1024x768,262,144colors:(RGB6bits)colordepthorgreater
DisplayMode:Normallywhite
ViewingDirection:12o’clock
370cd/m2(typ),300cd/m2(min)luminancetouser
50Khourminimumbacklight½lifeatratedluminance
VESA&IndustryStandards
SupportfullscreenscalingofVESA&Industrystandardvideomodes/
refreshratesthru1024x768@75Hz
SupportVESA75mmmountstandards(donotrecessmountplate)
SupportcurrentVESAEDID/DDCstandards
SupportVESApowermanagementstandards
Retailhardeneddisplay
IntegratedenclosurecontaininganoptionalMSRmountpoints
Rigidmountingattachments
Latching/strainrelievedcablesusedwherepossible
Spillproofandsealed
Dualvideoinputs,standardanalog(DB15)videointerfaceandDVIinterface.
LCDLEDBacklightiscontrollableusingsoftDDC/CIUTILILTYatfullorreduced
brightness(nophysicalDDC/CIUTILILTYbuttons)
Flexiblecablelengthoptions(compatibilitywithNCR1m&4mexternalcables)
Clean(hidden)cablemanagement
ISO3‐Track/JIS2‐TrackMSR(Optional)
USBPort

Chapter 1: Overview 1-3
Optional Mounts
Table Top Mount
The5967LCDdisplaycanbemountedontheStandardRemoteTableTopMount
(5967‐K030/K031).
21151b 
Integrated Mount
The5967LCDdisplaycanbemountedontheStandardIntegrationTrayDisplay
Mount(5964‐K022/K023),whichisusedinthevariousterminalintegrationtray
mounts.
21203a 

1-4 Chapter 1: Overview
Display Controls
Power Indicator
TheLEDisgreenwhileinthenormalONstateandredwhileinthePowerSave
mode.
Power LED Indicator




2
Chapter 2: Site Preparation
Physical Environment
Operating Range
Condition Range
Temperature5°to45°C
RelativeHumidity10%to90%(Non‐condensing)
Storage Range
Condition Range
Temperature‐10°to50°C
RelativeHumidity10%to90%
Transit Range
Condition Range
Temperature‐40°to60°C(One‐weekmax.)
RelativeHumidity5%to95%
Electrical Environment
Powerissuppliedtothedisplayeitherfromanexternalpowersupplyorthrougha
PoweredUSBinterface.Ineithercase,thenominalinputvoltageshallbe+12volts
andconformtothefollowing:
Parameter Minimum Typical Maximum
Input
Voltage
+10.8V+12.0V+13.2V
Power Consumption
Parameter Typical Standby
InputPower+16.3W+1.1W
Weight 2.1kg(4.8lbs.)

2-2 Chapter 2: Site Preparation
Dimensions
LCD Display
292 mm
(11.5 in.)
329 mm
(12.9 in.) 58 mm
(2.3 in.)
248 mm
(9.8 in.)

LCD Display on the Standard Table-Top Mount
229 mm
(9.0 in.)
280 mm
(11.0 in.)
292 mm
(11.5 in.)
254 mm
(10.0 in.)


3
Chapter 3: Hardware Installation
Introduction
Caution: Thisdeviceshouldonlybepoweredbyapowersupplysourcewhich
meetsSafetyExtraLowVoltage(SELV)andLPS(LimitedPowerSource)
requirementsperUL1950,IEC950,andEN60950.Thepowersourcemustbecertified
bytheappropriatesafetyagencyforthecountryofinstallation.
Caution: Useagroundingstrapwheninstallingthisfeature.
Connector Panel Access
The5967peripheralcableconnectorsarelocatedonthebottomoftheassembly.
VGA DVI USB +Power Audio
USB

Mounting Options
The5967hasaVESAstandard75mmmountingpatternonthebackoftheenclosure.
Theunitisshippedwithmountingscrewsinstalled.

3-2 Chapter 3: Hardware Installation
Connecting to a POS
Thefollowingillustrationsshowthecableconnectionsforthe5967andahost
terminal.Therearetwocablesrequired.
DVIorVGAcableforvideo
PoweredUniversalSerialBus(USB)fordataandpower
Note: OptionalPowerBrickisavailablewhenUSBpowerisnotavailableonthe
hostterminal.AspecialUSBcableisusedfordatainthiscase.
ThereisastandardUSBportonthe5967thatcanbeusedforanadditionalUSB
device.
DVI Connections (Video)
ConnecttheVGACabletotheVGAconnectorsonboththe5967LCDandhost
terminal.
30305
DVI
DVI
497-0446721 - 1.0 m
(1432-C191-0010)
497-0446722 - 4.0 m
(1432-C191-0040)


Chapter 3: Hardware Installation 3-3
VGA Connections (Video)
ConnecttheVGACabletotheVGAconnectorsonboththe5967LCDandhost
terminal.
30306
VGA
VGA
497-0435044 - 1m
(1416-C972-0009)
497-0435045 - 4m
(1416-C972-0040)


3-4 Chapter 3: Hardware Installation
Powered USB Cable Connections (Power and Data)
ConnectthePoweredUSBCabletothe5967LCDandtooneofthe12VPoweredUSB
connectorsonthehostterminal.
3030
7
USB/Power
497-0476857 - 1 m
(1432-C432-0010)
497-0445077 - 4 m
(1432-C156-0040)
12V USB


Chapter 3: Hardware Installation 3-5
Power Brick and USB Connections (Power and Data)
1. ConnecttheUSBPowerCabletothe5943USB+Powerconnector.
2. ConnectthePowerBrickDCCabletotheUSBPowerCable.
3. ConnecttheACPowerCordtothePowerBrickandanACoutlet.
3030
8
USB+Power
497-0442517 - 4.0 m
(1432-C105-0040)
USB
Power Brick
497-0471714
(5967-K100)
AC Power Cord
(Country Specific)
A
C


3-6 Chapter 3: Hardware Installation
Cable Routing
Standard Integration Tray Display Mount (5964-K022/K023)
21202a
Display Base
Display Arm
Display Cover

Standard Remote Table Top Mount (5964-K030/K031)
