NCR XR3 (7613) User manual

User Guide
NCR RealPOS XR3 (7613)
Release 1.0
BCC5–0000–5154
Issue B

The product described in this document is a licensed product of NCR Corporation.
NCR is a registered trademark of NCR Corporation. NCR RealPOS XR3 (7613) is a trademark of NCR
Corporation in the United States and/or other countries. Other product names mentioned in this
publication may be trademarks or registered trademarks of their respective companies and are hereby
acknowledged.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks
or registered trademarks of HDMI Licensing LLC in the United States and other countries.
Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is
permitted under the terms and conditions of an agreement you have with NCR, NCR's copyright notice
must be included.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components,
software, and firmware become available. NCR, therefore, reserves the right to change specifications
without prior notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the
world. In some instances, photographs are of equipment prototypes. Therefore, before using this
document, consult with your NCR representative or NCR office for information that is applicable and
current.
To maintain the quality of our publications, we need your comments on the accuracy, clarity,
organization, and value of this book. Please use the link below to send your comments.
EMail: [e-mail]
Copyright © 2017–2018
By NCR Corporation
Duluth, GA U.S.A.
All Rights Reserved

i
Preface
Audience
This book is written for hardware installer/service personnel, system integrators, and
field engineers.
Notice:This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.
Safety Requirements
The NCR RealPOS XR3 (7613) conforms to all applicable legal requirements. To view the
compliance statements see the NCR RealPOS Terminals Safety and Regulatory Statements
(B005-0000-1589).
Caution: The on/off switch is a logic switch only. The AC line voltage primaries are live
at all times when the power cord is connected. Therefore, disconnect the AC power
cord before opening the unit to install features or service this terminal.
Lithium Battery Warning
Warning: Danger of explosion if battery is incorrectly replaced. Replace only with
the same or equivalent type as recommended by the manufacturer. Discard used
batteries according to the manufacturer's instructions.
Attention:Il y a danger d'explosion s'il y a remplacement incorrect de la batterie.
Remplacer uniquement avec une batterie du même type ou d'un type recommandé
par le constructeur. Mettre au rébut les batteries usagées conformément aux
instructions du fabricant.
Battery Disposal (Switzerland)
Refer to Annex 4.10 of SR814.013 for battery disposal.
IT Power System
This product is suitable for connection to an IT power system with a phase-to-phase
voltage not exceeding 240 V.
Peripheral Usage
This terminal should only be used with peripheral devices that are certified by the
appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those
which are recommended by NCR Corporation.
Warning: DO NOT connect or disconnect the transaction printer while the terminal
is connected to AC power. This can result in system or printer damage.

ii
Warning: DO NOT connect or disconnect any serial peripherals while the terminal
is connected to AC power. This can result in system or printer damage.
Grounding Instructions
In the event of a malfunction or breakdown, grounding provides a path of least
resistance for electric current to reduce the risk of electric shock. This product is
equipped with an electric cord having an equipment-grounding conductor and a
grounding plug. The plug must be plugged into a matching outlet that is properly
installed and grounded in accordance with all local codes and ordinances. Do not
modify the plug provided – if it will not fit the outlet, have the proper outlet installed by
a qualified electrician. Improper connection of the equipment-grounding conductor can
result in a risk of electric shock.
The conductor with insulation having an outer surface that is green with or without
yellow stripes is the equipment-grounding conductor.
If repair or replacement of the electric cord or plug is necessary, do not connect the
equipment-grounding conductor to a live terminal. Check with a qualified electrician or
service personnel if the grounding instructions are not completely understood, or if you
are in doubt as to whether the product is properly grounded.
Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole
receptacles that accept the product’s plug. Repair or replace damaged or worn cords
immediately.

iii
Out of Box Failure (OBF)
If you experience an out of box failure (OBF) during installation or staging related to a
missing, wrong or defective unit or item, simply provide NCR with a detailed
description of the issue and the item will be replaced free of charge. For assistance with
this process send an email to [e-mail] with the following details:
• NCR Sales Order # (Sales Order # are located on the box)
• Date of Product Installation
• Product Model #
• Unit Serial #
• NCR part # of defective/missing/wrong component
• Description of Failure (please be specific. For example: “display will not power on”)
• Customer/Requestor’s contact name, phone number and/or e-mail address
• Address to ship replacement part(s)
Transport the product in its original packaging to prevent impact damages.
If you do not have access to a computer, you may leave a voice message at: 1-800-528-
8658 (USA), or (International) [phone]. When leaving a message, please provide a
phone number and/or an email address so NCR can contact you if additional details are
needed.
Note: Used equipment that experiences a failure does not qualify as an OBF and should
go through the NCR warranty process.
Warranty
Warranty terms vary by region and country.
All parts of this product that are subject to normal wear and tear are not included in the
warranty. In general, damages due to the following are not covered by the warranty.
• Improper or insufficient maintenance
• Improper use or unauthorized modifications of the product.
• Inadequate location or surroundings. Site installation must conform to guidelines
listed in the Site Preparation section of this document and the NCR Workstation and
Peripheral AC Wiring Guide (BST0-2115-53).
For detailed warranty arrangements please consult your contract documents.

iv
Returning Defective Hardware for Service
Use the following procedure to report/return defective hardware.
Call the NCR Customer Care Center at 1-800-262-7782 and have the following information
available when you place the call.
• Class/Model number of the defective equipment
• Serial Number of the defective equipment
• Equipment location in the store
• Description of the problem, including any system error codes, error condition, or
guidance to the area of failure.
The NCR Agent will provide you with a work order number, which serves as your
Return Material Authorization (RMA). Please provide the RMA on the outside of the
shipping box.
Note: A work order must be opened for each device that is shipped for repair.

v
Table of Contents
i
Chapter 1: Product Overview
Introduction 1
Product IDs 2
Mounting Configuration 3
Operator Controls 4
Power Switch 4
Front Panel Power LED 5
I/O Panel LED Diagnostic Indicators 6
Label Locations 7
Features 8
Operating Systems 10
Display Specifications 11
Integrated Options 12
Customer Displays 13
2x20 Customer Display (7613-F450, 7613-K450) 13
10-in Integrated Non-Touch LCD(7613-F452) 13
Cable Management Bar (7613-F500) 14
Wireless Card and Antenna (7613-F153) 15
Wireless Adapter Switching 15
Magnetic Stripe Reader (7613-F141) 16
Data Encryption 16
Card Data Encoding 17
Card Thickness 17
Odometers 18
Chapter 2: Hardware Installation
Installation Restrictions 19
Ergonomic Workplace 20
Installing the Terminal 21
Troubleshooting: Terminal Unresponsive After Connecting AC Power 26
Connecting the Transaction Printer 27

vi
Connecting the Cash Drawer 28
Single Cash Drawer 28
Dual Cash Drawer 29
Chapter 3: Operation and Cleaning
Out-of-Box Powering Up 30
Administrator Login 31
Brightness Adjustment 32
Brightness Control Application 32
RSM LE Interface 33
Touchscreens 34
Projected Capacitive Touchscreen 34
Using the PCap Touchscreen 34
Resistive Touchscreen 35
Using the Resistive Touchscreen 35
Touchscreen Cleaning Procedures 35
Magnetic Stripe Reader 36
Using the MSR 36
Care of Cards 36
Card Thickness 36
Cabinet Cleaning Procedures 37
Chapter 4: Disk Image Backup and Recovery Tool
Introduction 38
Replace Recovery Image 39
Change Language 41
Creating a Disk Image 42
Running the Recovery Tool 43
Starting the Recovery Tool 43
Main Screen 44
Check and Repair Disk 44
Save or Load Image 44
Change Settings 44
Shutdown or Reboot 44
System Information 45
Save Or Load Image 45
Saving An Image 47
Loading An Image 51

vii
Change Settings 59
Change Network Settings 60
Change Password 62
Chapter 5: Power Management
Computer States 64
G3 Mechanical Off 64
G2/S5 Soft Off 64
G1 Sleeping 64
G0 Working 65
ACPI Sleep States (S0 - S5) 65
Enabling Wake on LAN 68
ACPI Processor C-States 71
Chapter 6: BIOS Setup
Entering Setup 72
How to Select Menu Options 72
Restoring Factory Settings 72
BIOS Default Settings 73
Main Menu 73
Advanced Menu 73
Chipset Menu 78
Security Menu 80
Boot Menu 81
Chapter 7: BIOS Updating Procedure
Introduction 82
Prerequisites 82
Creating a Bootable USB Memory Drive 83
Updating the SPI/BIOS Using the Bootable USB Memory Key 86
Chapter 8: Initial Terminal Imaging
Introduction 87
Imaging Procedure 87
Chapter 9: 2x20 Customer Display Interface
Host/Retail Display Command Interface 89
Character Scrolling Rate 89

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Retail Display Commands 90
Reset Display 92
Erase Display 92
Set Diagnostic State On 93
Select Character Set n 93
Set Low Power State On 94
Enable Cursor 95
Disable Cursor 96
Set Screen Save Blank 96
Set Screen Save Walk 97
Turn On Screen Save 97
Disable Screen Save Option 97
Enable Character Blink 98
Disable Character Blink 98
Move Cursor Left 98
Move Cursor Right 99
Move Cursor Up 99
Move Cursor Down 99
Move Cursor To Specified Position 100
Brightness Adjustment 101
Read Display ID Byte 101
Read Display ID String 102
Display ESC Character 102
Set Display State On 102
Character Sets 103
Code Page 858 (International) 104
Code Page Katakana 112
Code Page 866 (Cyrillic) 120
Chapter 10: Wireless Adapter Switching
Installing the Software and Driver 129
Appendix A: Touch Driver Configuration
eGalax Touch Driver 136
Touch Base Driver 136
Microchip Touch Driver 136