NEC POWERMATE ES 5200 - SERVICE User manual

Value and Comprehensive Manageability
P
OWER
M
ATE
®
ES 5200 S
ERIES
SERVICE AND REFERENCE
MANUAL

First Printing — May 1999
Copyright 1999
NEC Computer Systems Division
Packard Bell NEC, Inc.
1 Packard Bell Way
Sacramento, CA 95838-0903
All Rights Reserved
Proprietary Notice and Liability Disclaimer
The information disclosed in this document, including all designs and related materials, is the
valuable property of NEC Computer Systems Division, Packard Bell NEC, Inc. (hereinafter “NEC
CSD”) and/or its licensors. NEC CSD and/or its licensors, as appropriate, reserve all patent,
copyright and other proprietary rights to this document, including all design, manufacturing,
reproduction, use, and sales rights thereto, except to the extent said rights are expressly granted to
others.
The NEC CSD product(s) discussed in this document are warranted in accordance with the terms of
the Warranty Statement accompanying each product. However, actual performance of each such
product is dependent upon factors such as system configuration, customer data, and operator
control. Since implementation by customers of each product may vary, the suitability of specific
product configurations and applications must be determined by the customer and is not warranted
by NEC CSD.
To allow for design and specification improvements, the information in this document is subject to
change at any time, without notice. Reproduction of this document or portions thereof without prior
written approval of NEC CSD is prohibited.
NEC and PowerMate are registered trademarks of NEC Corporation, used under license.
All other product, brand, or trade names used in this publication are the trademarks or registered trademarks of their
respective trademark owners.

Contents iii
Contents
Preface............................................................................................................................xv
Abbreviations................................................................................................................xvii
1 System Overview
Configurations............................................................................................................... 1-2
Features......................................................................................................................... 1-6
Front Features .......................................................................................................... 1-6
Back Features........................................................................................................... 1-8
Inside Features ....................................................................................................... 1-10
Security Features.................................................................................................... 1-13
Components ................................................................................................................ 1-14
System Board......................................................................................................... 1-14
Riser Board............................................................................................................ 1-15
Diskette Drive........................................................................................................ 1-15
LS-120 Diskette Drive............................................................................................ 1-16
Hard Drive ............................................................................................................. 1-16
Power Supply......................................................................................................... 1-16
Keyboard................................................................................................................ 1-17
Mouse.................................................................................................................... 1-17
AGP Support.......................................................................................................... 1-17
CD-ROM Drive...................................................................................................... 1-17
DVD-ROM Drive................................................................................................... 1-18
Fax/Modem Board.................................................................................................. 1-18
Sound Board........................................................................................................... 1-18
Network Support .................................................................................................... 1-18
PC Adapter Device................................................................................................. 1-19
Tape Backup Unit................................................................................................... 1-19
Zip Drive................................................................................................................ 1-19
Speakers................................................................................................................. 1-20
2 System Configuration
Interrupt Requests.......................................................................................................... 2-2
System Interrupts ..................................................................................................... 2-2
Jumper Settings............................................................................................................. 2-3
System Board Configuration Settings........................................................................ 2-4
Setting Onboard VGA....................................................................................... 2-5
Clearing CMOS................................................................................................ 2-5
Setting the Power On Mode............................................................................... 2-5
NEC 32X CD-ROM Drive Jumper Settings.............................................................. 2-6
Lite-ON 32X CD-ROM Drive Jumper Settings......................................................... 2-6
Zip Drive Jumper Settings ........................................................................................ 2-6
Tape Backup Unit Jumper Settings........................................................................... 2-7
CMOS Setup Utility...................................................................................................... 2-7
When to Use CMOS Setup....................................................................................... 2-7
How to Start CMOS Setup........................................................................................ 2-8
How to Use CMOS Setup......................................................................................... 2-9
Main Menu............................................................................................................... 2-9
Standard CMOS Setup............................................................................................ 2-10

iv Contents
BIOS Features Setup .............................................................................................. 2-10
Chipset Features Setup ........................................................................................... 2-11
Power Management Setup ...................................................................................... 2-11
PNP/PCI Configuration Setup................................................................................. 2-13
Load Setup Defaults ............................................................................................... 2-13
Special Features Setup............................................................................................ 2-13
Integrated Peripherals............................................................................................. 2-15
Supervisor Password............................................................................................... 2-16
User Password........................................................................................................ 2-16
Save & Exit Setup.................................................................................................. 2-16
Exit Without Saving............................................................................................... 2-17
Video Modes............................................................................................................... 2-17
Resolutions for NEC VistaScan USB Monitors............................................................ 2-18
Utilities .......................................................................................................................2-19
FLASH Utility........................................................................................................ 2-19
LANDesk Client Manager...................................................................................... 2-20
PC Health Indicator......................................................................................... 2-21
Inventory ........................................................................................................ 2-22
DMI................................................................................................................ 2-22
Monitoring Capabilities................................................................................... 2-23
Using the Chassis Intrusion Notification Feature............................................. 2-23
Cheyenne Backup................................................................................................... 2-24
NEC ToolTelligent Suite........................................................................................ 2-24
NEC ToolTelligent Utilities ............................................................................ 2-24
Installing ToolTelligent Utilities...................................................................... 2-25
NEC WebTelligent................................................................................................. 2-25
NEC WebTelligent Features............................................................................ 2-26
NEC WebTelligent Requirements ................................................................... 2-27
NEC WebTelligent Installation ....................................................................... 2-28
NEC SNMP Agent ................................................................................................. 2-30
Installing the NEC SNMP Agent..................................................................... 2-31
Configuring the NEC SNMP Agent for Windows 95 or Windows 98 .............. 2-31
Configuring the NEC SNMP Agent for Windows NT...................................... 2-32
NEC Configuration Change Notification................................................................. 2-33
NEC Auto Backup Utility....................................................................................... 2-33
NEC OS Restore CD ................................................................................................... 2-34
Introducing OS Restore Options ............................................................................. 2-34
Choosing a Restore Program................................................................................... 2-34
Launching the NEC OS Restore CD ....................................................................... 2-35
Auto Rebuild and Restore....................................................................................... 2-36
Custom Rebuild and Restore................................................................................... 2-37
Fixing the Operating System................................................................................... 2-39
NEC Application and Driver CD ................................................................................. 2-41
Launching the Application and Driver CD.............................................................. 2-41
Installing Software.................................................................................................. 2-42
NEC Help Center......................................................................................................... 2-42
Installing the NEC Help Center............................................................................... 2-43
Uninstalling the NEC Help Center.......................................................................... 2-43

Contents v
Intel Processor Serial Number Control Utility.............................................................. 2-43
System Requirements ............................................................................................. 2-44
Installation.............................................................................................................. 2-44
Processor Serial Number ........................................................................................ 2-44
FAQs...................................................................................................................... 2-44
Technical Support .................................................................................................. 2-46
3 Disassembly and Reassembly
System Unit Cover Removal and Replacement.............................................................. 3-3
Small Desktop or Desktop System Unit Cover.......................................................... 3-3
Removing the Small Desktop or Desktop Cover................................................ 3-3
Replacing the Small Desktop or Desktop Cover ................................................ 3-6
Minitower System Unit Covers................................................................................. 3-8
Removing the Minitower Side Covers............................................................... 3-8
Replacing the Minitower Side Covers ............................................................. 3-10
Removing the Minitower Top Cover............................................................... 3-12
Replacing the Minitower Top Cover................................................................ 3-13
Opening the Chassis Floor............................................................................... 3-13
Closing the Chassis Floor................................................................................ 3-14
Front Panel Removal and Replacement........................................................................ 3-15
Removing the Front Panel — Small Desktop.......................................................... 3-15
Replacing the Front Panel — Small Desktop........................................................... 3-16
Removing the Front Panel — Desktop.................................................................... 3-16
Replacing the Front Panel — Desktop .................................................................... 3-18
Removing the Front Panel — Minitower................................................................. 3-19
Replacing the Front Panel — Minitower................................................................. 3-20
Diskette Drive Removal and Installation...................................................................... 3-21
Removing a Diskette Drive — Small Desktop ........................................................ 3-21
Installing a Diskette Drive — Small Desktop.......................................................... 3-22
Removing a Diskette Drive — Desktop .................................................................. 3-23
Installing a Diskette Drive — Desktop.................................................................... 3-23
Removing a Diskette Drive — Minitower............................................................... 3-24
Installing a Diskette Drive — Minitower ................................................................ 3-25
5 1/4-Inch Device Removal and Installation................................................................. 3-26
Removing a 5 1/4-Inch Device — Small Desktop or Desktop ................................. 3-26
Installing a 5 1/4-Inch Device — Small Desktop or Desktop................................... 3-27
Removing a 5 1/4-Inch Device — Minitower.......................................................... 3-28
Installing a 5 1/4-Inch Device — Minitower ........................................................... 3-29
Internal Hard Drive Removal and Installation.............................................................. 3-30
Removing a 3 1/2-Inch Hard Drive — Small Desktop............................................. 3-30
Installing a 3 1/2-Inch Hard Drive — Small Desktop .............................................. 3-31
Removing a 3 1/2-Inch Hard Drive — Desktop....................................................... 3-31
Installing a 3 1/2-Inch Hard Drive — Desktop........................................................ 3-32
Removing an Additional 3 1/2-Inch Device — Desktop.......................................... 3-33
Installing an Additional 3 1/2-Inch Device — Desktop ........................................... 3-33
Removing a 3 1/2-Inch Hard Drive — Minitower ................................................... 3-34
Installing a 3 1/2-Inch Hard Drive — Minitower..................................................... 3-35
DIMM Removal and Installation.................................................................................. 3-36
Removing a DIMM................................................................................................ 3-36
Installing a DIMM.................................................................................................. 3-37

vi Contents
System Board Removal and Installation....................................................................... 3-39
Removing the System Board — Small Desktop ...................................................... 3-39
Installing the System Board — Small Desktop........................................................ 3-39
Removing the System Board — Desktop................................................................ 3-41
Installing the System Board — Desktop.................................................................. 3-43
Removing the System Board — Minitower............................................................. 3-44
Installing the System Board — Minitower .............................................................. 3-44
Expansion Board Removal and Installation.................................................................. 3-46
Locating Expansion Board Slots and Connectors .................................................... 3-46
Removing a Slot Cover — Small Desktop or Desktop............................................. 3-47
Removing an Expansion Board — Small Desktop or Desktop................................. 3-48
Installing an Expansion Board — Small Desktop or Desktop.................................. 3-48
Removing a Slot Cover — Minitower..................................................................... 3-49
Removing an Expansion Board — Minitower......................................................... 3-50
Installing an Expansion Board — Minitower .......................................................... 3-51
Processor Removal and Installation.............................................................................. 3-52
Removing the Celeron or Pentium III Processor Cartridge ...................................... 3-53
Installing the Celeron or Pentium III Upgrade Processor Cartridge.......................... 3-54
Removing the Pentium II Processor Cartridge......................................................... 3-56
Installing the Pentium II Upgrade Processor Cartridge............................................ 3-58
Internal Bracket Removal and Replacement — Desktop .............................................. 3-60
Removing the Internal Drive Bracket...................................................................... 3-60
Removing the Additional Drive Bracket ................................................................. 3-61
Removing the Left Side Brace................................................................................ 3-62
Replacing the Left Side Brace................................................................................. 3-63
Riser Board Removal................................................................................................... 3-64
Removing the Riser Board — Small Desktop.......................................................... 3-64
Removing the Riser Board — Desktop ................................................................... 3-65
Removing the Riser Board — Minitower................................................................ 3-66
Front Control Board Removal...................................................................................... 3-67
Removing the Front Control Board — Small Desktop or Desktop........................... 3-67
Removing the Front Control Board — Minitower................................................... 3-69
USB Board Removal................................................................................................... 3-70
Removing the USB Board — Small Desktop or Desktop ........................................ 3-70
Removing the USB Board — Minitower................................................................. 3-71
Intrusion Switch Removal............................................................................................ 3-73
Removing the Chassis Intrusion Switch — Small Desktop...................................... 3-73
Removing the Chassis Intrusion Switch — Desktop................................................ 3-74
Removing the Chassis Intrusion Switch — Minitower ............................................ 3-75
Power Supply Removal ............................................................................................... 3-76
Removing the Power Supply — Small Desktop ...................................................... 3-76
Removing the Power Supply — Desktop ................................................................ 3-77
Removing the Power Supply — Minitower............................................................. 3-78
CMOS Battery Removal.............................................................................................. 3-79
Chassis Foot Removal ................................................................................................. 3-80
System Board Rail Removal........................................................................................ 3-83
Removing System Board Rails Secured with Plastic Fasteners................................ 3-83
Removing System Board Rails Secured with Screws............................................... 3-84

Contents vii
4 System Board
Connectors, Jumpers, and Sockets ................................................................................. 4-2
External Cable Connectors ....................................................................................... 4-2
Internal Connectors .................................................................................................. 4-4
Upgrade Sockets....................................................................................................... 4-4
Processor Socket............................................................................................... 4-4
DIMM Sockets.................................................................................................. 4-5
Checking System Memory ................................................................................ 4-6
System Board Jumpers ............................................................................................. 4-6
Components .................................................................................................................. 4-7
Processor and Secondary Cache................................................................................ 4-9
Pentium II Processor......................................................................................... 4-9
Celeron Processor ............................................................................................. 4-9
Pentium III Processor...................................................................................... 4-10
System BIOS.......................................................................................................... 4-10
System Memory ..................................................................................................... 4-11
Hardware Monitor.................................................................................................. 4-11
Plug and Play ......................................................................................................... 4-11
NLX Design........................................................................................................... 4-11
ISA Bus.................................................................................................................. 4-12
PCI Local Bus........................................................................................................ 4-12
PCI/IDE Ports ........................................................................................................ 4-12
Parallel Interface..................................................................................................... 4-12
Serial Interface....................................................................................................... 4-13
USB Interface......................................................................................................... 4-13
Graphics Controller ................................................................................................ 4-13
Motion Video Controller ........................................................................................ 4-14
Integrated Audio..................................................................................................... 4-14
Resources.................................................................................................................... 4-14
Memory Map ......................................................................................................... 4-14
DMA Settings......................................................................................................... 4-15
I/O Addresses......................................................................................................... 4-16
5 Riser Board
Riser Board Connectors — Small Desktop..................................................................... 5-3
Riser Board Connectors — Desktop............................................................................... 5-4
Riser Board Connectors — Minitower........................................................................... 5-5
6 Illustrated Parts Breakdown
Parts and Options........................................................................................................... 6-2
Documentation and Packaging....................................................................................... 6-2
Field Replaceable Unit List — Small Desktop............................................................... 6-3
Illustrated Parts Breakdown (IPB) — Small Desktop ..................................................... 6-5
Field Replaceable Unit List — Desktop......................................................................... 6-6
Illustrated Parts Breakdown (IPB) — Desktop............................................................... 6-9
Field Replaceable Unit List — Minitower.................................................................... 6-10
Illustrated Parts Breakdown (IPB) — Minitower.......................................................... 6-13

viii Contents
7 Preventive Maintenance
System Cleaning............................................................................................................ 7-2
Keyboard Cleaning........................................................................................................ 7-3
Mouse Cleaning............................................................................................................. 7-4
8 Troubleshooting
Checklist.......................................................................................................................8-2
System Problems...................................................................................................... 8-2
Monitor Problems..................................................................................................... 8-4
Keyboard/Mouse Problems....................................................................................... 8-4
Diskette Drive Problems........................................................................................... 8-5
CD-ROM Drive Problems ........................................................................................ 8-5
Speaker Problems..................................................................................................... 8-6
Diagnostics.................................................................................................................... 8-7
9 NEC CSD Information Services
Service Telephone Numbers.......................................................................................... 9-2
Technical Support ......................................................................................................... 9-3
NEC CSD Website................................................................................................... 9-3
Email/Fax Technical Support Service ....................................................................... 9-3
Technical Support Services....................................................................................... 9-4
Product Information....................................................................................................... 9-4
NEC CSD FTP Site.................................................................................................. 9-4
NEC CSD Bulletin Board System............................................................................. 9-5
10 Specifications
System Board Specifications........................................................................................ 10-3
Riser Board Specifications........................................................................................... 10-4
Keyboard Specifications.............................................................................................. 10-4
Mouse Specifications................................................................................................... 10-5
Speaker Specifications................................................................................................. 10-5
System Unit Specifications.......................................................................................... 10-6
Diskette Drive Specifications....................................................................................... 10-7
IDE Hard Drive Specifications..................................................................................... 10-7
Power Supply Specifications........................................................................................ 10-7
Fax/Modem Board Specifications................................................................................ 10-7
Sound System Specifications....................................................................................... 10-8
Sound Board Specifications......................................................................................... 10-8
CD-ROM Drive Specifications.................................................................................... 10-9
DVD-ROM Drive Specifications................................................................................. 10-9
PC Adapter Device Specifications ..............................................................................10-10
Tape Backup Unit Specifications................................................................................10-10
Zip Drive Specifications.............................................................................................10-11
Environmental and Safety Specifications....................................................................10-12
Compliance................................................................................................................10-12

Contents ix
A Release Notes
General Notes................................................................................................................A-2
Installing Applications and Online Documentation ...................................................A-2
Installing Applications in the Correct Order ......................................................A-2
Launching the NEC Application and Driver CD................................................A-4
Installing WebTelligent ............................................................................................A-4
Installing NEC SNMP Agent....................................................................................A-4
Uninstalling the NEC SNMP Agent or LANDesk Client Manager ............................A-5
When Both NEC SNMP Agent and LANDesk Client Manager Are Installed.....A-5
When LANDesk Client Manager Is Installed Without the NEC SNMP Agent ...A-6
Configuring the System for the NEC SNMP Agent...................................................A-6
Configuring the System for NEC WebTelligent ........................................................A-6
Configuring the System for Microsoft Internet Explorer............................................A-6
Changing Network Settings ......................................................................................A-7
Setting Boot Order in BIOS......................................................................................A-8
Installing Cheyenne Backup .....................................................................................A-8
Installing PartitionMagic ..........................................................................................A-8
Installing LapLink Application Not Supported..........................................................A-9
Installing Internet Explorer 4.01 Add-On Components from the NEC Driver CD......A-9
Identifying the Pentium III Processor........................................................................A-9
Getting CD-ROM Support in Command Prompt Only Mode...................................A-10
Front Panel Audio Support ..........................................................................................A-10
LS-120 SuperDisk Copy Utility...................................................................................A-10
NEC OS Restore CD ...................................................................................................A-11
Using the Fix OS Restore Option............................................................................A-11
Fixing the Operating System...................................................................................A-11
SCSI Drive Limitations ...............................................................................................A-12
Booting from a CD.................................................................................................A-12
Using the NEC OS Restore CD with a SCSI Drive..................................................A-12
PIIX4 Limitations........................................................................................................A-13
Reconfiguring Ultra DMA Support.........................................................................A-13
Determining IDE Device Compatibility..................................................................A-13
Intel Processor Serial Number Control Utility..............................................................A-13
Identifying System Requirements ...........................................................................A-14
Installing the Utility................................................................................................A-14
Looking at Serial Number Features.........................................................................A-14
Getting Answers to FAQs.......................................................................................A-15
Getting Intel Technical Support..............................................................................A-16
Windows 95 Issues......................................................................................................A-16
Controlling CD Audio ............................................................................................A-16
Using Cheyenne Backup.........................................................................................A-16
Backing Up Large Drives................................................................................A-16
Using Cheyenne Backup with LANDesk Client Manager................................A-17
Clicking the Product Catalog Button.......................................................................A-17
Restoring Software with a US Robotics 56K V.90 Modem Installed .......................A-17
Windows 98 Issues......................................................................................................A-17
Ejecting the NEC Application and Driver CD from a DVD-ROM Drive.................A-17
Finding Tape Device Icons.....................................................................................A-17
Windows NT Issues.....................................................................................................A-18
Restoring Network Card Drivers.............................................................................A-18
Installing BootMagic in a System with Windows NT..............................................A-18
Configuring BootMagic ..................................................................................A-18
Correcting the BootMagic Configuration.........................................................A-19

x Contents
Glossary
Index
Regulatory Statements
List of Figures
PowerMate ES 5200 Series Components — Small Desktop................................................... 1-3
PowerMate ES 5200 Series Components — Desktop............................................................. 1-3
PowerMate ES 5200 Series Components — Minitower......................................................... 1-4
PowerMate ES 5200 Series Front View — Small Desktop..................................................... 1-6
PowerMate ES 5200 Series Front View — Desktop .............................................................. 1-6
PowerMate ES 5200 Series Front View — Minitower........................................................... 1-7
PowerMate ES 5200 Series Back View — Small Desktop..................................................... 1-8
PowerMate ES 5200 Series Back View — Desktop............................................................... 1-8
PowerMate ES 5200 Series Back View — Minitower ........................................................... 1-9
Inside the System — Small Desktop.................................................................................... 1-10
Inside the System —Desktop............................................................................................... 1-11
Inside the System —Minitower........................................................................................... 1-11
Locating System Board Jumpers ........................................................................................... 2-4
CMOS Setup Utility Main Menu........................................................................................... 2-8
NEC WebTelligent.............................................................................................................. 2-26
WebTelligent Login Screen................................................................................................. 2-29
NEC WebTelligent Control Screen...................................................................................... 2-30
Welcome Screen................................................................................................................. 2-35
Locating the Cover Screw — Small Desktop......................................................................... 3-4
Locating the Cover Screws — Desktop ................................................................................. 3-5
Releasing the Small Desktop Cover....................................................................................... 3-5
Releasing the Desktop Cover................................................................................................. 3-6
Aligning the Small Desktop Cover........................................................................................ 3-7
Aligning the Desktop Cover.................................................................................................. 3-7
Locating the Top and Left Side Cover Screws — Minitower ................................................. 3-9
Locating the Right Side Cover Screw — Minitower .............................................................. 3-9
Releasing the Minitower Left Side Cover............................................................................ 3-10
Positioning the Minitower Left Side Cover.......................................................................... 3-11
Lifting the Minitower Top Cover ........................................................................................ 3-13
Releasing the Chassis Floor — Minitower........................................................................... 3-14
Locating the Front Panel Tabs, Posts, and Slots — Small Desktop....................................... 3-15
Aligning the Front Panel — Small Desktop......................................................................... 3-16
Locating the Front Panel Posts and Locking Tabs — Desktop ............................................. 3-17
Locating the Blank Panel Tabs — Desktop.......................................................................... 3-17
Aligning the Front Panel — Desktop................................................................................... 3-18
Locating the Front Panel Tabs and Plugs — Minitower ....................................................... 3-19
Locating the Blank Panel Tabs — Minitower...................................................................... 3-20
Removing Diskette Drive Screws — Small Desktop............................................................ 3-21
Locating the Diskette Drive Catch — Small Desktop .......................................................... 3-22
Removing Diskette Drive Screws — Minitower.................................................................. 3-24
Locating 5 1/4-Inch Device Screws — Desktop................................................................... 3-26
Pulling out a 5 1/4-Inch Device — Small Desktop............................................................... 3-27
Locating 5 1/4-Inch Device Screws — Minitower ............................................................... 3-28

Contents xi
Internal Hard Drive Screws — Small Desktop..................................................................... 3-30
Internal Hard Drive Screws — Desktop............................................................................... 3-32
Locating 3 1/2-Inch Accessible Device Screws — Desktop................................................. 3-33
Removing the 3 1/2-Inch Device Bay Cover — Desktop ..................................................... 3-34
Locating the Hard Drive Bracket and Screws — Minitower................................................. 3-35
Releasing a DIMM.............................................................................................................. 3-37
Positioning a DIMM........................................................................................................... 3-38
System Board Latch — Small Desktop................................................................................ 3-39
Correct Alignment of the System Board — Small Desktop.................................................. 3-40
Incorrect Alignment of the System Board — Small Desktop................................................ 3-40
Secured Position of Latch — Small Desktop ....................................................................... 3-41
Locating the Left Side Bracket — Desktop.......................................................................... 3-42
Preparing to Remove the System Board — Desktop............................................................ 3-42
Locating System Board Rail Handles — Minitower ............................................................ 3-44
Locating System Board Rail Guides — Minitower .............................................................. 3-45
Expansion Board Slots and Connectors — Small Desktop................................................... 3-46
Expansion Board Slots and Connectors — Desktop............................................................. 3-46
Expansion Board Slots and Connectors — Minitower.......................................................... 3-47
Removing a Slot Cover — Small Desktop........................................................................... 3-48
Securing an Expansion Board — Small Desktop ................................................................. 3-49
Locating the Slot Cover Bracket — Minitower.................................................................... 3-50
Releasing the Celeron or Pentium III Processor Cartridge.................................................... 3-54
Positioning the Celeron or Pentium III Processor Cartridge................................................. 3-55
Releasing the Pentium II Processor Cartridge...................................................................... 3-57
Positioning the Pentium II Processor Cartridge.................................................................... 3-59
Locating the Internal Drive Bracket — Desktop.................................................................. 3-60
Locating the Additional Drive Bracket — Desktop.............................................................. 3-61
Freeing the Left Side Brace — Desktop............................................................................... 3-62
Positioning the Left Side Brace — Desktop......................................................................... 3-63
Locating the Riser Board Screws — Small Desktop ............................................................ 3-64
Locating the Riser Board Screws — Desktop...................................................................... 3-65
Locating the Riser Board Screws — Minitower................................................................... 3-66
Locating the Front Control Board Screws — Small Desktop................................................ 3-68
Locating the Front Control Board Screws — Desktop ......................................................... 3-68
Locating the Front Control Board Screws — Minitower...................................................... 3-69
Locating the Front USB Board Screws — Small Desktop.................................................... 3-70
Locating the Front USB Board Screws — Desktop.............................................................. 3-71
Locating the USB Board Screws — Minitower ................................................................... 3-72
Locating the USB Board Post — Minitower........................................................................ 3-72
Locating the Chassis Intrusion Switch Tabs — Small Desktop ............................................ 3-73
Freeing the Chassis Intrusion Switch — Desktop................................................................. 3-74
Locating the Chassis Intrusion Slot — Minitower................................................................ 3-75
Locating the Power Supply Screws — Small Desktop......................................................... 3-76
Locating the Power Supply Screws — Desktop................................................................... 3-77
Locating the Power Supply Screws — Minitower................................................................ 3-78
Locating the Battery............................................................................................................3-79
Removing the Battery ......................................................................................................... 3-80
Locating the Chassis Foot Screws ....................................................................................... 3-81
Locating the Chassis Foot Locks......................................................................................... 3-81
Removing the Left and Right Chassis Foot Locks................................................................ 3-82
System Board Rails Secured with Plastic Fasteners ............................................................. 3-83
System Board Rails Secured with Screws............................................................................ 3-84

xii Contents
System Board External Cable Connector Locations — Small Desktop.................................. 4-2
System Board External Cable Connector Locations — Desktop............................................ 4-3
System Board External Cable Connector Locations — Minitower ........................................ 4-3
System Board Internal Connector Locations.......................................................................... 4-4
Locating System Board Jumpers ........................................................................................... 4-6
Riser Board Cable Connectors — Small Desktop .................................................................. 5-3
Riser Board Auxiliary Cable Connectors — Small Desktop................................................... 5-3
Riser Board Power Cable Connectors — Small Desktop........................................................ 5-3
Riser Board Cable Connectors — Desktop............................................................................ 5-4
Riser Board Auxiliary Cable Connectors — Desktop............................................................. 5-4
Riser Board Power Cable Connectors — Desktop ................................................................. 5-4
Riser Board Cable Connectors — Minitower......................................................................... 5-5
Riser Board Auxiliary Cable Connectors — Minitower ......................................................... 5-5
PowerMate ES 5200 Small Desktop IPB............................................................................... 6-5
PowerMate ES 5200 Desktop IPB......................................................................................... 6-9
PowerMate ES 5200 Minitower IPB.................................................................................... 6-13
Removing the Keyboard Enclosure ....................................................................................... 7-3
Removing the Mouse Ball Cover........................................................................................... 7-4
List of Tables
PowerMate ES 5200 Series System Configurations ............................................................... 1-4
System Components............................................................................................................ 1-14
Interrupt Level Assignments ................................................................................................. 2-3
Onboard VGA Jumper Settings............................................................................................. 2-5
CMOS Clear Jumper Settings................................................................................................ 2-5
Power On Mode Jumper Settings .......................................................................................... 2-5
NEC 32X CD-ROM Drive Jumper Settings........................................................................... 2-6
Lite-ON 32X CD-ROM Drive Jumper Settings ..................................................................... 2-6
Zip Drive Jumper Settings..................................................................................................... 2-6
Tape Backup Unit Jumper Settings........................................................................................ 2-7
Navigation Keys ................................................................................................................... 2-9
Resolutions for 15- and 17-Inch NEC VistaScan USB Monitors.......................................... 2-18
System Utilities................................................................................................................... 2-19
PowerMate ES 5200 Series Disassembly Sequence............................................................... 3-2
Supported DIMMs ................................................................................................................ 4-5
Sample DIMM Upgrade Paths............................................................................................... 4-5
System Board Components ................................................................................................... 4-8
System Memory Map.......................................................................................................... 4-14
DMA Settings..................................................................................................................... 4-15
I/O Address Map.................................................................................................................4-16
Ordering Parts and Options ................................................................................................... 6-2
PowerMate ES 5200 Series Documentation and Packaging.................................................... 6-2
PowerMate ES 5200 Series FRU List — Small Desktop........................................................ 6-3
PowerMate ES 5200 Series FRU List — Desktop.................................................................. 6-6
PowerMate ES 5200 Series FRU List — Minitower............................................................ 6-10

Contents xiii
Problems and Solutions......................................................................................................... 8-7
NEC CSD Service and Support Telephone Numbers............................................................. 9-2
System Specifications ......................................................................................................... 10-2
System Board Specifications............................................................................................... 10-3
Riser Board Specifications .................................................................................................. 10-4
Keyboard Specifications...................................................................................................... 10-4
Mouse Specifications.......................................................................................................... 10-5
Speaker Specification.......................................................................................................... 10-5
Desktop System Unit Specifications.................................................................................... 10-6
Sound Board....................................................................................................................... 10-8
PC Adapter Device Specifications......................................................................................10-10
Tape Backup Unit Specifications........................................................................................10-10
Zip Drive Specification......................................................................................................10-11
Specifications.....................................................................................................................10-12
System Compliance............................................................................................................10-12

Preface xv
Preface
This manual contains technical information for servicing and repairing the NEC
PowerMate®ES 5200 Series computers manufactured by NEC Computer
Systems Division, Packard Bell NEC, Inc. The manual contains hardware and
interface information for users who need an overview of system design. It
includes system setup information, disassembly procedures, and illustrated parts
lists. The manual is prepared for NEC CSD trained customer engineers, system
analysts, service center personnel, and dealers.
The manual is organized as follows.
Section 1 — System Overview, provides an overview of system features and
includes brief descriptions of system components.
Section 2 — System Configuration,includes information on system IRQs,
jumpers, and BIOS. The section also contains information on video modes and
power management features. System utilities including the BIOS update utility,
NEC ToolTelligent utilities, and LANDesk®Client Manager are described.
Information about the NEC OS Restore CD and the NEC Application and
Driver CD is also provided.
Section 3 — Disasssembly and Reassembly,provides computer disassembly
and reassembly procedures. Procedures are supported by detailed illustrations.
Section 4 — System Board,includes information on cable and board
connectors, jumper settings, and upgrade sockets. Information on board
components and the memory map is also provided.
Section 5 — Riser Board,provides cable connector information for the riser
board installed in the system.
Section 6 — Illustrated Parts Breakdown,includes an exploded view diagram
(illustrated parts breakdown) and parts lists for field-replaceable parts.
Section 7 — Preventive Maintenance,provides recommended maintenance
information for maintaining the system in top condition.
Section 8 — Troubleshooting,includes information for identifying possible
computer problems and finding ways to correct them.
Section 9 — NEC CSD Information Services,lists telephone numbers for
obtaining service. The section also includes information on NEC CSD technical
support, our website, and the bulletin board system.
Section 10 — Specifications,provides specifications on the major components
in the system including the system board, power supply, diskette drive, and hard
drives.
Appendix A — Release Notes, provides information about system operation
that was unavailable at the time the user’s guide was published.

Abbreviations xvii
Aampere
AC alternating current
ACK acknowledge
AGP accelerated graphics port
ASIC application-specific
integrated circuit
AT advanced technology
(IBM PC)
ATA AT attachment
ATAPI AT attachment packet
interface
ATM asynchronous transfer mode
BBS Bulletin Board Service
BCD binary-coded decimal
BCU BIOS Customized Utility
BIOS basic input/output system
bit binary digit
BUU BIOS Upgrade Utility
bpi bits per inch
bps bits per second
C capacitance
C centigrade
Cache high-speed buffer storage
CAM constantly addressable
memory
CAS column address strobe
CD-ROM compact disk-ROM
CH channel
clk clock
cm centimeter
CMOS complementary metal oxide
semiconductor
COM communication
CONT contrast
CPGA ceramic pin grid array
CPU central processing unit
DAC digital-to-analog converter
DACK DMA acknowledge
dB decibels
DC direct current
DCC direct cable connection
DCE data communications
equipment
DDC Display Data Channel
DIMM Dual In-Line Memory Module
DIP dual in-line package
DMA direct memory access
DMAC DMA controller
DMI Desktop Management
Interface
DOS disk operating system
DRAM dynamic RAM
DVD digital versatile disc
ECC error checking and correction
ECP extended capabilities port
EDO extended data output
EGA Enhanced Graphics Adapter
EIDE Enhanced IDE
EISA enhanced ISA
email electronic mail
EMI electromagnetic interference
EPP enhanced parallel port
EPROM erasable and programmable
ROM
ESD electrostatic discharge
EVGA Enhanced Video Graphics
Array
F Fahrenheit
FAX facsimile transmission
FCC Federal Communications
Commission
FG frame ground
FM frequency modulation
FP fast page
FRU field-replaceable unit
FSB front-side bus
Abbreviations

xviii Abbreviations
ftp file transfer protocol
GB gigabyte
GND ground
HEX hexadecimal
HGA Hercules Graphics Adapter
Hz hertz
IC integrated circuit
ID identification
IDE intelligent device electronics
IDTR interrupt descriptor table
register
in. inch
INTA interrupt acknowledge
I/O input/output
IPB illustrated parts breakdown
IPC integrated peripheral
controller
ips inches per second
IR infrared
IrDA Infrared Data Association
IRR Interrupt Request register
ISA Industry Standard
Architecture
ISP internet service provider
IRQ interrupt request
K kilo (1024)
k kilo (1000)
KB kilobyte
Kbps Kilobits per second
kg kilogram
kHz kilohertz
lb pound
LAN local area network
LED light-emitting diode
LDCM LANDesk Client Manager
LSB least-significant bit
LSI large-scale integration
M mega (million)
mA milliamps
max maximum
MB megabyte
MFM modified frequency
modulation
MHz megahertz
MIDI musical instrument digital
interface
mm millimeter
MMX multimedia extensions
modem modulator/demodulator
MOS metal-oxide semiconductor
MPEG Motion Picture Experts Group
ms millisecond
MSB most-significant bit
NC not connected
NIC networked information center
NIC network interface card
NMI Non-maskable Interrupt
ns nanosecond
NSRC National Service Response
Center
OCR optical character recognition
OS operating system
PAL programmable array logic
PC personal computer
PCB printed circuit board
PCI Peripheral Component
Interconnect
PDA personal digital assistant
PFP plastic flat package
PIO parallel input/output
pixel picture element
PLCC plastic leaded chip carrier
PLL phase lock loop
POST Power-On Self-Test
p-p peak-to-peak
PPI programmable peripheral
interface
PROM programmable ROM
PS/2 personal system/2
QFP quad flat pack
R read
RAM random-access memory

Abbreviations xix
RAMDAC RAM digital-to-analog
converter
RAS row address strobe
RGB red green blue
RGBI red green blue intensity
rms root mean square
ROM read-only memory
rpm revolutions per minute
RTC real-time clock
R/W read/write
Sslave
SCSI Small Computer System
Interface
SDRAM synchronous dynamic random
access memory
S.E.C. single edge contact cartridge
S.E.P.P. single edge processor package
SG signal ground
SGRAM synchronous graphics random
access memory
SIMM single inline memory module
S/N signal to noise ratio
SNMP simple network management
protocol
SPM standard page mode
SRAM static random access memory
SRS Sound Retrieval System
SSI small scale integration
SVGA Super Video Graphics Array
SW switch
T&D test and diagnostics
TSC Technical Support Center
TTL transistor/transistor logic
tpi tracks per inch
UART universal asynchronous
receiver/transmitter
UHF ultra high frequency
UL Underwriter’s Laboratories
UMA unified memory architecture
UPS uninterruptible power supply
URL uniform resource locator
USB universal serial bus
Vvolt
Vac volts, alternating current
VCR video cassette recorder
Vdc volts, direct current
VDT video display terminal
VESA video electronics standards
association
VFC VESA-compliant feature
connector
VGA Video Graphics Array
VHF very high frequency
VLSI very large scale integration
VRAM video RAM
Wwatt
WAN wide area network
WRAM Windows RAM
Wwrite
www world wide web

1
System Overview
 Configurations
 Features
 Components

1-2 System Overview
This section provides an overview of the NEC PowerMateES 5200 Series
small desktop, desktop, and minitower models. The section highlights system
hardware features, computer front, back, and inside features, and system
security features. It also includes brief descriptions of the major components
comprising the system.
Configurations
NEC PowerMate ES 5200 Series computers are built-to-order systems for
commercial offices. The systems feature an Intel®Celeron™, PentiumII, or
Pentium III processor, two dual inline memory module (DIMM) sockets,
synchronous dynamic random access memory (SDRAM), and a plug and play
input/output (I/O) controller.
The system also features two universal serial bus (USB) ports, two serial ports, a
parallel port, and an infrared port. Ultra direct memory access (DMA), remote
wakeup (“Wake-On LAN”), the accelerated graphics port (AGP) standard, and
power management are supported.
Build choices include intelligent device electronics (IDE) hard drives ranging
from 4.3 gigabytes (GB) to 12.9 GB. System memory is provided in 32-
megabyte (MB) (minimum) and (as available) 64-MB, 128-MB, and 256-MB
DIMM modules. Memory configurations range from 32 MB to 512 MB.
Additional build choices include fax/modem, sound, and peripheral devices such
as a CD-ROM drive, a DVD-ROM drive, an LS-120 drive, a Zip®drive, or a
tape backup unit.
The NLX system design leaves the system board free of internal cabling and
allows easy system board removal and replacement with a simple chassis latch.
The following figures show the components shipped with PowerMate ES 5200
Series small desktop, desktop, and minitower systems (the monitor and speakers
are optional).

System Overview 1-3
PowerMate ES 5200 Series Components — Small Desktop
A– Monitor D– Keyboard
B– Speaker E– Mouse
C– Small Desktop System Unit
PowerMate ES 5200 Series Components — Desktop
A– Monitor D– Keyboard
B– Speaker E– Mouse
C– Desktop System Unit