NEC POWERMATE ES 5200 - SERVICE User manual

Value and Comprehensive Manageability
P
OWER
M
ATE
®
ES 5200 S
ERIES
SERVICE AND REFERENCE
MANUAL

First Printing — May 1999
Copyright 1999
NEC Computer Systems Division
Packard Bell NEC, Inc.
1 Packard Bell Way
Sacramento, CA 95838-0903
All Rights Reserved
Proprietary Notice and Liability Disclaimer
The information disclosed in this document, including all designs and related materials, is the
valuable property of NEC Computer Systems Division, Packard Bell NEC, Inc. (hereinafter “NEC
CSD”) and/or its licensors. NEC CSD and/or its licensors, as appropriate, reserve all patent,
copyright and other proprietary rights to this document, including all design, manufacturing,
reproduction, use, and sales rights thereto, except to the extent said rights are expressly granted to
others.
The NEC CSD product(s) discussed in this document are warranted in accordance with the terms of
the Warranty Statement accompanying each product. However, actual performance of each such
product is dependent upon factors such as system configuration, customer data, and operator
control. Since implementation by customers of each product may vary, the suitability of specific
product configurations and applications must be determined by the customer and is not warranted
by NEC CSD.
To allow for design and specification improvements, the information in this document is subject to
change at any time, without notice. Reproduction of this document or portions thereof without prior
written approval of NEC CSD is prohibited.
NEC and PowerMate are registered trademarks of NEC Corporation, used under license.
All other product, brand, or trade names used in this publication are the trademarks or registered trademarks of their
respective trademark owners.

Contents iii
Contents
Preface............................................................................................................................xv
Abbreviations................................................................................................................xvii
1 System Overview
Configurations............................................................................................................... 1-2
Features......................................................................................................................... 1-6
Front Features .......................................................................................................... 1-6
Back Features........................................................................................................... 1-8
Inside Features ....................................................................................................... 1-10
Security Features.................................................................................................... 1-13
Components ................................................................................................................ 1-14
System Board......................................................................................................... 1-14
Riser Board............................................................................................................ 1-15
Diskette Drive........................................................................................................ 1-15
LS-120 Diskette Drive............................................................................................ 1-16
Hard Drive ............................................................................................................. 1-16
Power Supply......................................................................................................... 1-16
Keyboard................................................................................................................ 1-17
Mouse.................................................................................................................... 1-17
AGP Support.......................................................................................................... 1-17
CD-ROM Drive...................................................................................................... 1-17
DVD-ROM Drive................................................................................................... 1-18
Fax/Modem Board.................................................................................................. 1-18
Sound Board........................................................................................................... 1-18
Network Support .................................................................................................... 1-18
PC Adapter Device................................................................................................. 1-19
Tape Backup Unit................................................................................................... 1-19
Zip Drive................................................................................................................ 1-19
Speakers................................................................................................................. 1-20
2 System Configuration
Interrupt Requests.......................................................................................................... 2-2
System Interrupts ..................................................................................................... 2-2
Jumper Settings............................................................................................................. 2-3
System Board Configuration Settings........................................................................ 2-4
Setting Onboard VGA....................................................................................... 2-5
Clearing CMOS................................................................................................ 2-5
Setting the Power On Mode............................................................................... 2-5
NEC 32X CD-ROM Drive Jumper Settings.............................................................. 2-6
Lite-ON 32X CD-ROM Drive Jumper Settings......................................................... 2-6
Zip Drive Jumper Settings ........................................................................................ 2-6
Tape Backup Unit Jumper Settings........................................................................... 2-7
CMOS Setup Utility...................................................................................................... 2-7
When to Use CMOS Setup....................................................................................... 2-7
How to Start CMOS Setup........................................................................................ 2-8
How to Use CMOS Setup......................................................................................... 2-9
Main Menu............................................................................................................... 2-9
Standard CMOS Setup............................................................................................ 2-10

iv Contents
BIOS Features Setup .............................................................................................. 2-10
Chipset Features Setup ........................................................................................... 2-11
Power Management Setup ...................................................................................... 2-11
PNP/PCI Configuration Setup................................................................................. 2-13
Load Setup Defaults ............................................................................................... 2-13
Special Features Setup............................................................................................ 2-13
Integrated Peripherals............................................................................................. 2-15
Supervisor Password............................................................................................... 2-16
User Password........................................................................................................ 2-16
Save & Exit Setup.................................................................................................. 2-16
Exit Without Saving............................................................................................... 2-17
Video Modes............................................................................................................... 2-17
Resolutions for NEC VistaScan USB Monitors............................................................ 2-18
Utilities .......................................................................................................................2-19
FLASH Utility........................................................................................................ 2-19
LANDesk Client Manager...................................................................................... 2-20
PC Health Indicator......................................................................................... 2-21
Inventory ........................................................................................................ 2-22
DMI................................................................................................................ 2-22
Monitoring Capabilities................................................................................... 2-23
Using the Chassis Intrusion Notification Feature............................................. 2-23
Cheyenne Backup................................................................................................... 2-24
NEC ToolTelligent Suite........................................................................................ 2-24
NEC ToolTelligent Utilities ............................................................................ 2-24
Installing ToolTelligent Utilities...................................................................... 2-25
NEC WebTelligent................................................................................................. 2-25
NEC WebTelligent Features............................................................................ 2-26
NEC WebTelligent Requirements ................................................................... 2-27
NEC WebTelligent Installation ....................................................................... 2-28
NEC SNMP Agent ................................................................................................. 2-30
Installing the NEC SNMP Agent..................................................................... 2-31
Configuring the NEC SNMP Agent for Windows 95 or Windows 98 .............. 2-31
Configuring the NEC SNMP Agent for Windows NT...................................... 2-32
NEC Configuration Change Notification................................................................. 2-33
NEC Auto Backup Utility....................................................................................... 2-33
NEC OS Restore CD ................................................................................................... 2-34
Introducing OS Restore Options ............................................................................. 2-34
Choosing a Restore Program................................................................................... 2-34
Launching the NEC OS Restore CD ....................................................................... 2-35
Auto Rebuild and Restore....................................................................................... 2-36
Custom Rebuild and Restore................................................................................... 2-37
Fixing the Operating System................................................................................... 2-39
NEC Application and Driver CD ................................................................................. 2-41
Launching the Application and Driver CD.............................................................. 2-41
Installing Software.................................................................................................. 2-42
NEC Help Center......................................................................................................... 2-42
Installing the NEC Help Center............................................................................... 2-43
Uninstalling the NEC Help Center.......................................................................... 2-43

Contents v
Intel Processor Serial Number Control Utility.............................................................. 2-43
System Requirements ............................................................................................. 2-44
Installation.............................................................................................................. 2-44
Processor Serial Number ........................................................................................ 2-44
FAQs...................................................................................................................... 2-44
Technical Support .................................................................................................. 2-46
3 Disassembly and Reassembly
System Unit Cover Removal and Replacement.............................................................. 3-3
Small Desktop or Desktop System Unit Cover.......................................................... 3-3
Removing the Small Desktop or Desktop Cover................................................ 3-3
Replacing the Small Desktop or Desktop Cover ................................................ 3-6
Minitower System Unit Covers................................................................................. 3-8
Removing the Minitower Side Covers............................................................... 3-8
Replacing the Minitower Side Covers ............................................................. 3-10
Removing the Minitower Top Cover............................................................... 3-12
Replacing the Minitower Top Cover................................................................ 3-13
Opening the Chassis Floor............................................................................... 3-13
Closing the Chassis Floor................................................................................ 3-14
Front Panel Removal and Replacement........................................................................ 3-15
Removing the Front Panel — Small Desktop.......................................................... 3-15
Replacing the Front Panel — Small Desktop........................................................... 3-16
Removing the Front Panel — Desktop.................................................................... 3-16
Replacing the Front Panel — Desktop .................................................................... 3-18
Removing the Front Panel — Minitower................................................................. 3-19
Replacing the Front Panel — Minitower................................................................. 3-20
Diskette Drive Removal and Installation...................................................................... 3-21
Removing a Diskette Drive — Small Desktop ........................................................ 3-21
Installing a Diskette Drive — Small Desktop.......................................................... 3-22
Removing a Diskette Drive — Desktop .................................................................. 3-23
Installing a Diskette Drive — Desktop.................................................................... 3-23
Removing a Diskette Drive — Minitower............................................................... 3-24
Installing a Diskette Drive — Minitower ................................................................ 3-25
5 1/4-Inch Device Removal and Installation................................................................. 3-26
Removing a 5 1/4-Inch Device — Small Desktop or Desktop ................................. 3-26
Installing a 5 1/4-Inch Device — Small Desktop or Desktop................................... 3-27
Removing a 5 1/4-Inch Device — Minitower.......................................................... 3-28
Installing a 5 1/4-Inch Device — Minitower ........................................................... 3-29
Internal Hard Drive Removal and Installation.............................................................. 3-30
Removing a 3 1/2-Inch Hard Drive — Small Desktop............................................. 3-30
Installing a 3 1/2-Inch Hard Drive — Small Desktop .............................................. 3-31
Removing a 3 1/2-Inch Hard Drive — Desktop....................................................... 3-31
Installing a 3 1/2-Inch Hard Drive — Desktop........................................................ 3-32
Removing an Additional 3 1/2-Inch Device — Desktop.......................................... 3-33
Installing an Additional 3 1/2-Inch Device — Desktop ........................................... 3-33
Removing a 3 1/2-Inch Hard Drive — Minitower ................................................... 3-34
Installing a 3 1/2-Inch Hard Drive — Minitower..................................................... 3-35
DIMM Removal and Installation.................................................................................. 3-36
Removing a DIMM................................................................................................ 3-36
Installing a DIMM.................................................................................................. 3-37

vi Contents
System Board Removal and Installation....................................................................... 3-39
Removing the System Board — Small Desktop ...................................................... 3-39
Installing the System Board — Small Desktop........................................................ 3-39
Removing the System Board — Desktop................................................................ 3-41
Installing the System Board — Desktop.................................................................. 3-43
Removing the System Board — Minitower............................................................. 3-44
Installing the System Board — Minitower .............................................................. 3-44
Expansion Board Removal and Installation.................................................................. 3-46
Locating Expansion Board Slots and Connectors .................................................... 3-46
Removing a Slot Cover — Small Desktop or Desktop............................................. 3-47
Removing an Expansion Board — Small Desktop or Desktop................................. 3-48
Installing an Expansion Board — Small Desktop or Desktop.................................. 3-48
Removing a Slot Cover — Minitower..................................................................... 3-49
Removing an Expansion Board — Minitower......................................................... 3-50
Installing an Expansion Board — Minitower .......................................................... 3-51
Processor Removal and Installation.............................................................................. 3-52
Removing the Celeron or Pentium III Processor Cartridge ...................................... 3-53
Installing the Celeron or Pentium III Upgrade Processor Cartridge.......................... 3-54
Removing the Pentium II Processor Cartridge......................................................... 3-56
Installing the Pentium II Upgrade Processor Cartridge............................................ 3-58
Internal Bracket Removal and Replacement — Desktop .............................................. 3-60
Removing the Internal Drive Bracket...................................................................... 3-60
Removing the Additional Drive Bracket ................................................................. 3-61
Removing the Left Side Brace................................................................................ 3-62
Replacing the Left Side Brace................................................................................. 3-63
Riser Board Removal................................................................................................... 3-64
Removing the Riser Board — Small Desktop.......................................................... 3-64
Removing the Riser Board — Desktop ................................................................... 3-65
Removing the Riser Board — Minitower................................................................ 3-66
Front Control Board Removal...................................................................................... 3-67
Removing the Front Control Board — Small Desktop or Desktop........................... 3-67
Removing the Front Control Board — Minitower................................................... 3-69
USB Board Removal................................................................................................... 3-70
Removing the USB Board — Small Desktop or Desktop ........................................ 3-70
Removing the USB Board — Minitower................................................................. 3-71
Intrusion Switch Removal............................................................................................ 3-73
Removing the Chassis Intrusion Switch — Small Desktop...................................... 3-73
Removing the Chassis Intrusion Switch — Desktop................................................ 3-74
Removing the Chassis Intrusion Switch — Minitower ............................................ 3-75
Power Supply Removal ............................................................................................... 3-76
Removing the Power Supply — Small Desktop ...................................................... 3-76
Removing the Power Supply — Desktop ................................................................ 3-77
Removing the Power Supply — Minitower............................................................. 3-78
CMOS Battery Removal.............................................................................................. 3-79
Chassis Foot Removal ................................................................................................. 3-80
System Board Rail Removal........................................................................................ 3-83
Removing System Board Rails Secured with Plastic Fasteners................................ 3-83
Removing System Board Rails Secured with Screws............................................... 3-84

Contents vii
4 System Board
Connectors, Jumpers, and Sockets ................................................................................. 4-2
External Cable Connectors ....................................................................................... 4-2
Internal Connectors .................................................................................................. 4-4
Upgrade Sockets....................................................................................................... 4-4
Processor Socket............................................................................................... 4-4
DIMM Sockets.................................................................................................. 4-5
Checking System Memory ................................................................................ 4-6
System Board Jumpers ............................................................................................. 4-6
Components .................................................................................................................. 4-7
Processor and Secondary Cache................................................................................ 4-9
Pentium II Processor......................................................................................... 4-9
Celeron Processor ............................................................................................. 4-9
Pentium III Processor...................................................................................... 4-10
System BIOS.......................................................................................................... 4-10
System Memory ..................................................................................................... 4-11
Hardware Monitor.................................................................................................. 4-11
Plug and Play ......................................................................................................... 4-11
NLX Design........................................................................................................... 4-11
ISA Bus.................................................................................................................. 4-12
PCI Local Bus........................................................................................................ 4-12
PCI/IDE Ports ........................................................................................................ 4-12
Parallel Interface..................................................................................................... 4-12
Serial Interface....................................................................................................... 4-13
USB Interface......................................................................................................... 4-13
Graphics Controller ................................................................................................ 4-13
Motion Video Controller ........................................................................................ 4-14
Integrated Audio..................................................................................................... 4-14
Resources.................................................................................................................... 4-14
Memory Map ......................................................................................................... 4-14
DMA Settings......................................................................................................... 4-15
I/O Addresses......................................................................................................... 4-16
5 Riser Board
Riser Board Connectors — Small Desktop..................................................................... 5-3
Riser Board Connectors — Desktop............................................................................... 5-4
Riser Board Connectors — Minitower........................................................................... 5-5
6 Illustrated Parts Breakdown
Parts and Options........................................................................................................... 6-2
Documentation and Packaging....................................................................................... 6-2
Field Replaceable Unit List — Small Desktop............................................................... 6-3
Illustrated Parts Breakdown (IPB) — Small Desktop ..................................................... 6-5
Field Replaceable Unit List — Desktop......................................................................... 6-6
Illustrated Parts Breakdown (IPB) — Desktop............................................................... 6-9
Field Replaceable Unit List — Minitower.................................................................... 6-10
Illustrated Parts Breakdown (IPB) — Minitower.......................................................... 6-13

viii Contents
7 Preventive Maintenance
System Cleaning............................................................................................................ 7-2
Keyboard Cleaning........................................................................................................ 7-3
Mouse Cleaning............................................................................................................. 7-4
8 Troubleshooting
Checklist.......................................................................................................................8-2
System Problems...................................................................................................... 8-2
Monitor Problems..................................................................................................... 8-4
Keyboard/Mouse Problems....................................................................................... 8-4
Diskette Drive Problems........................................................................................... 8-5
CD-ROM Drive Problems ........................................................................................ 8-5
Speaker Problems..................................................................................................... 8-6
Diagnostics.................................................................................................................... 8-7
9 NEC CSD Information Services
Service Telephone Numbers.......................................................................................... 9-2
Technical Support ......................................................................................................... 9-3
NEC CSD Website................................................................................................... 9-3
Email/Fax Technical Support Service ....................................................................... 9-3
Technical Support Services....................................................................................... 9-4
Product Information....................................................................................................... 9-4
NEC CSD FTP Site.................................................................................................. 9-4
NEC CSD Bulletin Board System............................................................................. 9-5
10 Specifications
System Board Specifications........................................................................................ 10-3
Riser Board Specifications........................................................................................... 10-4
Keyboard Specifications.............................................................................................. 10-4
Mouse Specifications................................................................................................... 10-5
Speaker Specifications................................................................................................. 10-5
System Unit Specifications.......................................................................................... 10-6
Diskette Drive Specifications....................................................................................... 10-7
IDE Hard Drive Specifications..................................................................................... 10-7
Power Supply Specifications........................................................................................ 10-7
Fax/Modem Board Specifications................................................................................ 10-7
Sound System Specifications....................................................................................... 10-8
Sound Board Specifications......................................................................................... 10-8
CD-ROM Drive Specifications.................................................................................... 10-9
DVD-ROM Drive Specifications................................................................................. 10-9
PC Adapter Device Specifications ..............................................................................10-10
Tape Backup Unit Specifications................................................................................10-10
Zip Drive Specifications.............................................................................................10-11
Environmental and Safety Specifications....................................................................10-12
Compliance................................................................................................................10-12

Contents ix
A Release Notes
General Notes................................................................................................................A-2
Installing Applications and Online Documentation ...................................................A-2
Installing Applications in the Correct Order ......................................................A-2
Launching the NEC Application and Driver CD................................................A-4
Installing WebTelligent ............................................................................................A-4
Installing NEC SNMP Agent....................................................................................A-4
Uninstalling the NEC SNMP Agent or LANDesk Client Manager ............................A-5
When Both NEC SNMP Agent and LANDesk Client Manager Are Installed.....A-5
When LANDesk Client Manager Is Installed Without the NEC SNMP Agent ...A-6
Configuring the System for the NEC SNMP Agent...................................................A-6
Configuring the System for NEC WebTelligent ........................................................A-6
Configuring the System for Microsoft Internet Explorer............................................A-6
Changing Network Settings ......................................................................................A-7
Setting Boot Order in BIOS......................................................................................A-8
Installing Cheyenne Backup .....................................................................................A-8
Installing PartitionMagic ..........................................................................................A-8
Installing LapLink Application Not Supported..........................................................A-9
Installing Internet Explorer 4.01 Add-On Components from the NEC Driver CD......A-9
Identifying the Pentium III Processor........................................................................A-9
Getting CD-ROM Support in Command Prompt Only Mode...................................A-10
Front Panel Audio Support ..........................................................................................A-10
LS-120 SuperDisk Copy Utility...................................................................................A-10
NEC OS Restore CD ...................................................................................................A-11
Using the Fix OS Restore Option............................................................................A-11
Fixing the Operating System...................................................................................A-11
SCSI Drive Limitations ...............................................................................................A-12
Booting from a CD.................................................................................................A-12
Using the NEC OS Restore CD with a SCSI Drive..................................................A-12
PIIX4 Limitations........................................................................................................A-13
Reconfiguring Ultra DMA Support.........................................................................A-13
Determining IDE Device Compatibility..................................................................A-13
Intel Processor Serial Number Control Utility..............................................................A-13
Identifying System Requirements ...........................................................................A-14
Installing the Utility................................................................................................A-14
Looking at Serial Number Features.........................................................................A-14
Getting Answers to FAQs.......................................................................................A-15
Getting Intel Technical Support..............................................................................A-16
Windows 95 Issues......................................................................................................A-16
Controlling CD Audio ............................................................................................A-16
Using Cheyenne Backup.........................................................................................A-16
Backing Up Large Drives................................................................................A-16
Using Cheyenne Backup with LANDesk Client Manager................................A-17
Clicking the Product Catalog Button.......................................................................A-17
Restoring Software with a US Robotics 56K V.90 Modem Installed .......................A-17
Windows 98 Issues......................................................................................................A-17
Ejecting the NEC Application and Driver CD from a DVD-ROM Drive.................A-17
Finding Tape Device Icons.....................................................................................A-17
Windows NT Issues.....................................................................................................A-18
Restoring Network Card Drivers.............................................................................A-18
Installing BootMagic in a System with Windows NT..............................................A-18
Configuring BootMagic ..................................................................................A-18
Correcting the BootMagic Configuration.........................................................A-19

x Contents
Glossary
Index
Regulatory Statements
List of Figures
PowerMate ES 5200 Series Components — Small Desktop................................................... 1-3
PowerMate ES 5200 Series Components — Desktop............................................................. 1-3
PowerMate ES 5200 Series Components — Minitower......................................................... 1-4
PowerMate ES 5200 Series Front View — Small Desktop..................................................... 1-6
PowerMate ES 5200 Series Front View — Desktop .............................................................. 1-6
PowerMate ES 5200 Series Front View — Minitower........................................................... 1-7
PowerMate ES 5200 Series Back View — Small Desktop..................................................... 1-8
PowerMate ES 5200 Series Back View — Desktop............................................................... 1-8
PowerMate ES 5200 Series Back View — Minitower ........................................................... 1-9
Inside the System — Small Desktop.................................................................................... 1-10
Inside the System —Desktop............................................................................................... 1-11
Inside the System —Minitower........................................................................................... 1-11
Locating System Board Jumpers ........................................................................................... 2-4
CMOS Setup Utility Main Menu........................................................................................... 2-8
NEC WebTelligent.............................................................................................................. 2-26
WebTelligent Login Screen................................................................................................. 2-29
NEC WebTelligent Control Screen...................................................................................... 2-30
Welcome Screen................................................................................................................. 2-35
Locating the Cover Screw — Small Desktop......................................................................... 3-4
Locating the Cover Screws — Desktop ................................................................................. 3-5
Releasing the Small Desktop Cover....................................................................................... 3-5
Releasing the Desktop Cover................................................................................................. 3-6
Aligning the Small Desktop Cover........................................................................................ 3-7
Aligning the Desktop Cover.................................................................................................. 3-7
Locating the Top and Left Side Cover Screws — Minitower ................................................. 3-9
Locating the Right Side Cover Screw — Minitower .............................................................. 3-9
Releasing the Minitower Left Side Cover............................................................................ 3-10
Positioning the Minitower Left Side Cover.......................................................................... 3-11
Lifting the Minitower Top Cover ........................................................................................ 3-13
Releasing the Chassis Floor — Minitower........................................................................... 3-14
Locating the Front Panel Tabs, Posts, and Slots — Small Desktop....................................... 3-15
Aligning the Front Panel — Small Desktop......................................................................... 3-16
Locating the Front Panel Posts and Locking Tabs — Desktop ............................................. 3-17
Locating the Blank Panel Tabs — Desktop.......................................................................... 3-17
Aligning the Front Panel — Desktop................................................................................... 3-18
Locating the Front Panel Tabs and Plugs — Minitower ....................................................... 3-19
Locating the Blank Panel Tabs — Minitower...................................................................... 3-20
Removing Diskette Drive Screws — Small Desktop............................................................ 3-21
Locating the Diskette Drive Catch — Small Desktop .......................................................... 3-22
Removing Diskette Drive Screws — Minitower.................................................................. 3-24
Locating 5 1/4-Inch Device Screws — Desktop................................................................... 3-26
Pulling out a 5 1/4-Inch Device — Small Desktop............................................................... 3-27
Locating 5 1/4-Inch Device Screws — Minitower ............................................................... 3-28