NEC Univerge UM8000 User manual

Navigating the Administration Console 1
Navigating the Administration Console
The UNIVERGE® UM8000 Administration Console is used to handle most messaging system administration tasks and is
a essed using a monitor and keyboard atta hed to the onsole or a desktop omputer that is onne ted to the same
network as the messaging system server.
See
Administration Console Overview
Using System Administration Help
Logging On and Logging Off for System Managers
Registering the Messaging System
Stopping and Starting the Linux Operating System

Navigating the Administration Console 2
Administration Console Overview
Administrator tasks for the messaging system are a omplished using the Administration Console user interfa e. It is
a essed from a networked omputer.
Introducing the Main Menu
The Main Menu appears when you first log on. The main menu onsists of a Navigation Pane and a page with
information about the produ t. The produ t information in ludes the version, system time, urrent mode, and the
amount of re ording time remaining on the system.
The Main Menu also has a link Important Information regarding this system, li k the link to display the information.
On the left side of ea h system page is a Navigation Pane that ontains links to the Administration Console pages. Ea h
link in the Navigation Pane, ontains one or more pages with related fields.
Cli k the + symbol beside a ategory name to display links to the pages within the ategory. Cli k a page name to
display the page. Cli k Expand All to display links to all pages within all ategories. Cli k Collapse all to display only
the main ategories.
Main Categories
Quic Lin s. Use Qui k Links to a ess the Subs ribers Profile, Port Status, or Server Control pages.
Subscribers. Use to reate subs riber templates and onfigure individual subs riber and guest settings. Pages in this
ategory enable you to set passwords, a ount permissions, phone greetings, all pro essing, and transfer settings. To
see additional profiles li k the Search, Previous, or Next i ons on the Profiles page. For more information, see
Sear hing for a Subs riber.
Call Management. Use to spe ify how the messaging system answers, routes, transfers, and re ords alls. Settings
in lude all handling settings for the operator, opening greeting, any routing appli ations and menus, languages, and
voi e dete t appli ations. Cli k the Search, Previous, or Next i ons to browse the individual re ords.
Groups. Use to reate or onfigure message groups, dire tory groups, and dire tory menus. Cli k the Search,
Previous, or Next i ons to a ess individual re ords.
Hotel Guests. Use to onfigure hotel guest settings. These settings in lude greetings, passwords, wake-up alls, all
handling, and message waiting notifi ation. Cli k the Search, Previous, or Next i ons to a ess individual re ords.
NOTE
THE HOTEL GUEST PAGES ARE AVAILABLE ONLY IF THE OPTIONAL HOSPITALITY PACKAGE IS INSTALLED.
Reports. Use to generate reports of subs riber-based or system-based information, in luding message a tivity,
message groups, phone sign-ins, disk storage, administration a ess, port usage, and software information.
Main
Categories
Cli k + symbol
to show expand
a ategory.
Main Categories
Cli k to return
to the Main
Menu.
Cli k to open the
Greetings page.
Expanded View
Cli k to show all ategories Cli k to ollapse or
hide ategories.
Qui k
Links

Navigating the Administration Console 3
Networ . Use to add and view lo ations within the messaging system network. To view additional sites, li k Search
or the Previous and Next i ons.
NOTE
THE NETWORK PAGES ARE AVAILABLE ONLY IF A MULTIPLE SITE LICENSE IS PURCHASED.
System. Use to set general information about the messaging system, in luding site onta t information, message
storage and playba k settings, system prompts, s hedules, port settings, and phone system integration.
Port Status. Use to review the urrent port or in oming phone line a tivity and status.
Server Control. Use to start or stop the messaging system software.
Related Topics
Administration Console Pages
System Manager Responsibilities
Page Field Des riptions
Using System Administration Help

Navigating the Administration Console 4
Administration Console Pages
The Administration Console pages are divided into three areas:
• The Navigation Pane, lo ated on the left side of the page, ontains links to other Administration Console pages.
• The page where messaging system data is typed, sele ted, and displayed.
• The title bar ontains the name of the re ord or user and ommand i ons.
Command Icons
The Administration Console pages ontain one or more of the following i ons in the title bar:
Related Topics
System Manager Responsibilities
Page Field Des riptions
Using System Administration Help
Icon Name Description
Save Save data for a new or modified re ord.
Search Sear h for existing re ords on the page.
Add Create a new re ord on the page.
Delete Delete the displayed re ord.
Run Generate a report. Available only on the Reports
pages.
Previous Display the previous re ord.
Next Display the next re ord.
Export
Import
Export or import data to a omma-separated value
(CSV) file. Available only on the Import & Export
pages.
Help Open online Help. Provides pro edural and
on eptual information about the messaging
system. Online help in ludes a sear h feature, links
to the index, and a glossary.

Navigating the Administration Console 5
Using System Administration Help
System Administration Help introdu es you to the Administration Console and explains how to onfigure and maintain
the messaging system.
NOTE
POP-UPS AND JAVASCRIPT MUST BE ENABLED ON YOUR WEB BROWSER TO ACCESS FEATURES OF THE ADMINISTRATION CONSOLE AND
ONLINE HELP. REFER TO THE WEB BROWSER DOCUMENTATION FOR INFORMATION ABOUT ENABLING POP-UPS AND JAVASCRIPT. SUPPORTED
WEB BROWSERS INCLUDE INTERNET EXPLORER 6.0 AND NEWER, AND FIREFOX 2.0 AND NEWER.
POP-UP HELP TOPICS ARE TRUNCATED IN THE FIREFOX BROWSER.
The online help files an be installed lo ally on any omputer for viewing.
To install the online help files locally
1. Insert the Support dis into the disk drive.
The autostart page appears.
2. Cli k Documentation > System Administration Help.
3. Save the zip file to the lo al hard drive.
4. Use WinZip or a similar file de ompression program to extra t all of the files to a lo al dire tory on the omputer. Be
sure to retain the original dire tory stru ture.
5. Open a Web browser.
6. Cli k File > Open and browse to the \Output\WebWorks Help 5.0\help\ dire tory.
7. Double- li k wwhelp.htm to open the help files.
On the Administration Console, li k the i on to see help topi s. System
Administration Help is available on the Support dis .
Show
TOC
Hover for glossary definition.
Print topi .
View Previous topi
View Next topi

Navigating the Administration Console 6
Using the Help System
To open the online help file, li k the Help i on on any Administration Console page, or open wwhelp.htm on the lo al
hard drive.
To use the help system
1. Cli k to show the Help Navigation Pane. In the Help Navigation Pane, sele t Contents, Index, or Search.
• Contents. Displays the table of ontents.
• Index. Displays the index. Cli k a letter, Numerics, or Symbols then sele t on a keyword to open the topi .
• Search. Displays the Sear h tab. Type keywords then li k Go!. Topi s appear in order of relevan e.
2. Cli k to see the previous topi .
NOTE
TO RETURN TO A PREVIOUS TOPIC RIGHT-CLICK THE HELP TOPIC AND SELECT Bac TO RETURN TO THE PREVIOUS PAGE DISPLAYED.
3. Cli k to see the next topi .
4. Cli k to print the urrent topi .
Help System Conventions
The help system uses the following onventions:
Convention Description
User input Information typed into fields, text boxes, or on ommand lines appear in
monospa e font. For example:
http://<server name>/admin
Keyboard ey names Names of keys on the keyboard are shown in bold upper ase letters. For
example, SHIFT, ENTER, and CTRL.
When two keys must be pressed simultaneously they are joined with a +
sign. For example, ALT+TAB.
Sub categories The > symbol separates the Administration Console sele tions on sub
ategories and separates page sele tions. For example:
Programs > Administrative Tools (Common) > User Manager or
Call Management > Transaction Boxes > Profile.
Icons, buttons, and fields Names of i ons, buttons, and fields on the appli ation are shown in bold
font. The apitalization mat hes the user interfa e. For example, OK, O ,
DELETE, or Delete are a eptable.
Greeting and other voice
fields
The re ording of voi e names, greetings, and prompts are represented
on the Administration Console pages as buttons. The length of the
re ording appears on the button.
These buttons are referred to in the text by the name of the nearest
field. For example:
Glossary Pop-up glossary definitions are available on topi pages, for a omplete
glossary listing see “Glossary.“
NOTE
THERE IS A KNOWN ISSUE WITH THE FIREFOX BROWSER, THE POP-UP
WINDOW TRUNCATES THE GLOSSARY DEFINITION.
Night
Greeting
Alternate
Greeting
Day
Greeting

Navigating the Administration Console 7
Related Documentation
The following do uments and online resour es are available:
Installation Guide. Provides instru tions for installing and onfiguring the messaging system. Available in PDF
format only.
User Guide. Provides subs riber instru tions for a essing the messaging system and managing messages. Available
in PDF format only.
Mailbox Manager Help. Online help for the Web Client appli ation, Mailbox Manager.
Quic Reference Card. Provides short uts and abbreviated instru tions for a essing and using the messaging
system.
Documentation Updates. The reseller se tion at www.a tivevoi e. om provides do umentation updates.
Related Topics
System Manager Responsibilities
Basi Con epts
Administration Console Overview
Page Field Descriptions A list of page field des riptions is available, see “Page Field Des riptions.“
Convention Description

Navigating the Administration Console 8
Logging On and Logging Off for System Managers
The messaging system requires system managers to have valid redentials to log on to the Administration Console. The
pro edures in this help system assume that you have already logged on using system manager redentials.
If you plan to remotely a ess the Administration Console using the Internet, the messaging system server must be
onne ted to a network with a se ure onne tion to the Internet. The messaging system server should not be
onne ted to the Internet or a Wide Area Network (WAN) without a firewall. If a ess to the messaging system using
remote lo ations through a WAN is ne essary, it should be allowed only through a se ure Virtual Private Network (VPN)
su h as PPTP, L2TP, or IPSe .
To log on as system manager
NOTE
YOU CANNOT ACCESS THE ADMINISTRATION CONSOLE USING A MONITOR AND USB KEYBOARD CONNECTED TO THE MESSAGING SYSTEM
BOARD. YOU MUST LOG ON TO THE ADMINISTRATION CONSOLE USING A NETWORK CONNECTION.
1. If the messaging system software is not running, start it.
See Shutting Down and Restarting the Messaging System Software.
2. On a workstation atta hed to the same network as the messaging system, open a Web Browser window.
3. On the Browser window, li k File > Open.
4. Type the IP address of the messaging system server followed by /admin, then press ENTER. For example:
http://10.3.0.1/admin
Where 10.3.0.1 is the IP address of a messaging system server.
5. Type a system manager ID in the User field:
• If this is a new system, use $sandy$nec.
• If this is an existing system, type your personal ID.
6. In the Password field, type the appropriate se urity ode:
• If this is a new system, leave the Password field blank.
• If this is an existing system, type your password.
7. Sele t a language from the language list.
8. Cli k Log On.
The Administration Console Main Menu appears.
To log off of the messaging system
• Cli k Logoff on the taskbar of any Administration Console page.
Related Topics
Administration Console Overview
Server Control

Navigating the Administration Console 9
Registering the Messaging System
The messaging system software must be registered to re eive te hni al support assistan e and notifi ations about
up oming releases.
When the messaging system is not registered, system fun tionality is not affe ted. However, a registration reminder
ontinues to appear periodi ally when you log on.
Use the following pro edure to register the messaging system and validate the registration.
To register and validate the messaging system
This pro edure assumes that the messaging system server is onne ted to a network and has Internet a ess.
NOTE
YOU MUST HAVE THE LICENSE FILE TO COMPLETE THE REGISTRATION PROCESS. CONTACT YOUR RESELLER IF YOU DO NOT HAVE A LICENSE
FILE.
1. Start a Web browser. In the browser address bar type:
http://<server name>/admin
where <server name> is the name or IP Address of the messaging system server.
2. Log on using the appropriate user and password redentials.
3. The messaging system Li ense Agreement page appears.
4. Read the li ense agreement then li k I accept.
The Li ensing page appears.
5. Copy and paste the li ense number into the li ense file text box.
6. Cli k Save.
The Swit h Information page appears.
7. Sele t the appropriate swit h from the Switch list.
8. Cli k Save.
The Swit h Extensions page appears.
9. Cli k Edit all to type extensions for ea h port.
10. After typing the extensions, s roll down the page and li k Save.
The Produ t Registration Form appears.
11. Sele t one of the following:
• Register. Type the requested information on the Produ t Registration form then li k Register.
A registration is omplete message appears.
NOTE
REQUIRED FIELDS ARE MARKED WITH A RED ASTERISK.
• Do not remind me. Cli k to dis ontinue registration reminders.
The messaging system is available for use, but you will not re eive te hni al support assistan e or notifi ations
of updates.
• Remind me in 7 days. Cli k to be reminded in seven days.
The Administration Console Main page appears.
Related Topics
Administration Console Overview
Logging On and Logging Off for System Managers

Server Control 10
Server Control
Some pro edures require the messaging system to be shut down and restarted before the hanges be ome a tive.
When shutting down the messaging system busy ports are shut down after the urrent all is dis onne ted. The
messaging system software does not answer or pla e alls when it is shut down. The messaging system software an
be shut down and restarted using the Administration Console or Maintenan e Menu on any networked omputer.
Shutting Down and Restarting the Messaging System Software
The server might need to be shut down and restarted if the messaging system does not properly restart or behaves
errati ally.
Using the Administration Console to Shut Down the Messaging System
To shut down the messaging system software using the Administration Console
1. Start a Web browser. In the browser address bar type:
http://<server name>/admin
where <server name> is the name or IP Address of the messaging system server.
2. Log on using the appropriate user and password redentials.
3. Cli k Server Control.
4. Cli k Stop.
The system shuts down ea h port as alls are dis onne ted, after all ports are shut down the messaging system
software is shut down. The Status i on hanges from green to red.
The messaging system may take more than 60 se onds to ompletely shut down.
CAUTION!
CLICKING THE Stop ICON MULTIPLE TIMES MIGHT CAUSE THE SYSTEM TO LOCK UP OR DAMAGE TO DATA.
Related Topics
Stopping and Starting the Linux Operating System
Using the Administration Console to Restart the Messaging System
Using the Desktop I on to Stop the Messaging System
Using the Desktop I on to Restart the Messaging System
Stopping and Starting the Linux Operating System
To log on as system manager