NEC Univerge UM8000 User manual

Navigating the Administration Console 1
Navigating the Administration Console
The UNIVERGE® UM8000 Administration Console is used to handle most messaging system administration tasks and is
a essed using a monitor and keyboard atta hed to the onsole or a desktop omputer that is onne ted to the same
network as the messaging system server.
See
Administration Console Overview
Using System Administration Help
Logging On and Logging Off for System Managers
Registering the Messaging System
Stopping and Starting the Linux Operating System

Navigating the Administration Console 2
Administration Console Overview
Administrator tasks for the messaging system are a omplished using the Administration Console user interfa e. It is
a essed from a networked omputer.
Introducing the Main Menu
The Main Menu appears when you first log on. The main menu onsists of a Navigation Pane and a page with
information about the produ t. The produ t information in ludes the version, system time, urrent mode, and the
amount of re ording time remaining on the system.
The Main Menu also has a link Important Information regarding this system, li k the link to display the information.
On the left side of ea h system page is a Navigation Pane that ontains links to the Administration Console pages. Ea h
link in the Navigation Pane, ontains one or more pages with related fields.
Cli k the + symbol beside a ategory name to display links to the pages within the ategory. Cli k a page name to
display the page. Cli k Expand All to display links to all pages within all ategories. Cli k Collapse all to display only
the main ategories.
Main Categories
Quic Lin s. Use Qui k Links to a ess the Subs ribers Profile, Port Status, or Server Control pages.
Subscribers. Use to reate subs riber templates and onfigure individual subs riber and guest settings. Pages in this
ategory enable you to set passwords, a ount permissions, phone greetings, all pro essing, and transfer settings. To
see additional profiles li k the Search, Previous, or Next i ons on the Profiles page. For more information, see
Sear hing for a Subs riber.
Call Management. Use to spe ify how the messaging system answers, routes, transfers, and re ords alls. Settings
in lude all handling settings for the operator, opening greeting, any routing appli ations and menus, languages, and
voi e dete t appli ations. Cli k the Search, Previous, or Next i ons to browse the individual re ords.
Groups. Use to reate or onfigure message groups, dire tory groups, and dire tory menus. Cli k the Search,
Previous, or Next i ons to a ess individual re ords.
Hotel Guests. Use to onfigure hotel guest settings. These settings in lude greetings, passwords, wake-up alls, all
handling, and message waiting notifi ation. Cli k the Search, Previous, or Next i ons to a ess individual re ords.
NOTE
THE HOTEL GUEST PAGES ARE AVAILABLE ONLY IF THE OPTIONAL HOSPITALITY PACKAGE IS INSTALLED.
Reports. Use to generate reports of subs riber-based or system-based information, in luding message a tivity,
message groups, phone sign-ins, disk storage, administration a ess, port usage, and software information.
Main
Categories
Cli k + symbol
to show expand
a ategory.
Main Categories
Cli k to return
to the Main
Menu.
Cli k to open the
Greetings page.
Expanded View
Cli k to show all ategories Cli k to ollapse or
hide ategories.
Qui k
Links

Navigating the Administration Console 3
Networ . Use to add and view lo ations within the messaging system network. To view additional sites, li k Search
or the Previous and Next i ons.
NOTE
THE NETWORK PAGES ARE AVAILABLE ONLY IF A MULTIPLE SITE LICENSE IS PURCHASED.
System. Use to set general information about the messaging system, in luding site onta t information, message
storage and playba k settings, system prompts, s hedules, port settings, and phone system integration.
Port Status. Use to review the urrent port or in oming phone line a tivity and status.
Server Control. Use to start or stop the messaging system software.
Related Topics
Administration Console Pages
System Manager Responsibilities
Page Field Des riptions
Using System Administration Help

Navigating the Administration Console 4
Administration Console Pages
The Administration Console pages are divided into three areas:
• The Navigation Pane, lo ated on the left side of the page, ontains links to other Administration Console pages.
• The page where messaging system data is typed, sele ted, and displayed.
• The title bar ontains the name of the re ord or user and ommand i ons.
Command Icons
The Administration Console pages ontain one or more of the following i ons in the title bar:
Related Topics
System Manager Responsibilities
Page Field Des riptions
Using System Administration Help
Icon Name Description
Save Save data for a new or modified re ord.
Search Sear h for existing re ords on the page.
Add Create a new re ord on the page.
Delete Delete the displayed re ord.
Run Generate a report. Available only on the Reports
pages.
Previous Display the previous re ord.
Next Display the next re ord.
Export
Import
Export or import data to a omma-separated value
(CSV) file. Available only on the Import & Export
pages.
Help Open online Help. Provides pro edural and
on eptual information about the messaging
system. Online help in ludes a sear h feature, links
to the index, and a glossary.

Navigating the Administration Console 5
Using System Administration Help
System Administration Help introdu es you to the Administration Console and explains how to onfigure and maintain
the messaging system.
NOTE
POP-UPS AND JAVASCRIPT MUST BE ENABLED ON YOUR WEB BROWSER TO ACCESS FEATURES OF THE ADMINISTRATION CONSOLE AND
ONLINE HELP. REFER TO THE WEB BROWSER DOCUMENTATION FOR INFORMATION ABOUT ENABLING POP-UPS AND JAVASCRIPT. SUPPORTED
WEB BROWSERS INCLUDE INTERNET EXPLORER 6.0 AND NEWER, AND FIREFOX 2.0 AND NEWER.
POP-UP HELP TOPICS ARE TRUNCATED IN THE FIREFOX BROWSER.
The online help files an be installed lo ally on any omputer for viewing.
To install the online help files locally
1. Insert the Support dis into the disk drive.
The autostart page appears.
2. Cli k Documentation > System Administration Help.
3. Save the zip file to the lo al hard drive.
4. Use WinZip or a similar file de ompression program to extra t all of the files to a lo al dire tory on the omputer. Be
sure to retain the original dire tory stru ture.
5. Open a Web browser.
6. Cli k File > Open and browse to the \Output\WebWorks Help 5.0\help\ dire tory.
7. Double- li k wwhelp.htm to open the help files.
On the Administration Console, li k the i on to see help topi s. System
Administration Help is available on the Support dis .
Show
TOC
Hover for glossary definition.
Print topi .
View Previous topi
View Next topi

Navigating the Administration Console 6
Using the Help System
To open the online help file, li k the Help i on on any Administration Console page, or open wwhelp.htm on the lo al
hard drive.
To use the help system
1. Cli k to show the Help Navigation Pane. In the Help Navigation Pane, sele t Contents, Index, or Search.
• Contents. Displays the table of ontents.
• Index. Displays the index. Cli k a letter, Numerics, or Symbols then sele t on a keyword to open the topi .
• Search. Displays the Sear h tab. Type keywords then li k Go!. Topi s appear in order of relevan e.
2. Cli k to see the previous topi .
NOTE
TO RETURN TO A PREVIOUS TOPIC RIGHT-CLICK THE HELP TOPIC AND SELECT Bac TO RETURN TO THE PREVIOUS PAGE DISPLAYED.
3. Cli k to see the next topi .
4. Cli k to print the urrent topi .
Help System Conventions
The help system uses the following onventions:
Convention Description
User input Information typed into fields, text boxes, or on ommand lines appear in
monospa e font. For example:
http://<server name>/admin
Keyboard ey names Names of keys on the keyboard are shown in bold upper ase letters. For
example, SHIFT, ENTER, and CTRL.
When two keys must be pressed simultaneously they are joined with a +
sign. For example, ALT+TAB.
Sub categories The > symbol separates the Administration Console sele tions on sub
ategories and separates page sele tions. For example:
Programs > Administrative Tools (Common) > User Manager or
Call Management > Transaction Boxes > Profile.
Icons, buttons, and fields Names of i ons, buttons, and fields on the appli ation are shown in bold
font. The apitalization mat hes the user interfa e. For example, OK, O ,
DELETE, or Delete are a eptable.
Greeting and other voice
fields
The re ording of voi e names, greetings, and prompts are represented
on the Administration Console pages as buttons. The length of the
re ording appears on the button.
These buttons are referred to in the text by the name of the nearest
field. For example:
Glossary Pop-up glossary definitions are available on topi pages, for a omplete
glossary listing see “Glossary.“
NOTE
THERE IS A KNOWN ISSUE WITH THE FIREFOX BROWSER, THE POP-UP
WINDOW TRUNCATES THE GLOSSARY DEFINITION.
Night
Greeting
Alternate
Greeting
Day
Greeting

Navigating the Administration Console 7
Related Documentation
The following do uments and online resour es are available:
Installation Guide. Provides instru tions for installing and onfiguring the messaging system. Available in PDF
format only.
User Guide. Provides subs riber instru tions for a essing the messaging system and managing messages. Available
in PDF format only.
Mailbox Manager Help. Online help for the Web Client appli ation, Mailbox Manager.
Quic Reference Card. Provides short uts and abbreviated instru tions for a essing and using the messaging
system.
Documentation Updates. The reseller se tion at www.a tivevoi e. om provides do umentation updates.
Related Topics
System Manager Responsibilities
Basi Con epts
Administration Console Overview
Page Field Descriptions A list of page field des riptions is available, see “Page Field Des riptions.“
Convention Description

Navigating the Administration Console 8
Logging On and Logging Off for System Managers
The messaging system requires system managers to have valid redentials to log on to the Administration Console. The
pro edures in this help system assume that you have already logged on using system manager redentials.
If you plan to remotely a ess the Administration Console using the Internet, the messaging system server must be
onne ted to a network with a se ure onne tion to the Internet. The messaging system server should not be
onne ted to the Internet or a Wide Area Network (WAN) without a firewall. If a ess to the messaging system using
remote lo ations through a WAN is ne essary, it should be allowed only through a se ure Virtual Private Network (VPN)
su h as PPTP, L2TP, or IPSe .
To log on as system manager
NOTE
YOU CANNOT ACCESS THE ADMINISTRATION CONSOLE USING A MONITOR AND USB KEYBOARD CONNECTED TO THE MESSAGING SYSTEM
BOARD. YOU MUST LOG ON TO THE ADMINISTRATION CONSOLE USING A NETWORK CONNECTION.
1. If the messaging system software is not running, start it.
See Shutting Down and Restarting the Messaging System Software.
2. On a workstation atta hed to the same network as the messaging system, open a Web Browser window.
3. On the Browser window, li k File > Open.
4. Type the IP address of the messaging system server followed by /admin, then press ENTER. For example:
http://10.3.0.1/admin
Where 10.3.0.1 is the IP address of a messaging system server.
5. Type a system manager ID in the User field:
• If this is a new system, use $sandy$nec.
• If this is an existing system, type your personal ID.
6. In the Password field, type the appropriate se urity ode:
• If this is a new system, leave the Password field blank.
• If this is an existing system, type your password.
7. Sele t a language from the language list.
8. Cli k Log On.
The Administration Console Main Menu appears.
To log off of the messaging system
• Cli k Logoff on the taskbar of any Administration Console page.
Related Topics
Administration Console Overview
Server Control

Navigating the Administration Console 9
Registering the Messaging System
The messaging system software must be registered to re eive te hni al support assistan e and notifi ations about
up oming releases.
When the messaging system is not registered, system fun tionality is not affe ted. However, a registration reminder
ontinues to appear periodi ally when you log on.
Use the following pro edure to register the messaging system and validate the registration.
To register and validate the messaging system
This pro edure assumes that the messaging system server is onne ted to a network and has Internet a ess.
NOTE
YOU MUST HAVE THE LICENSE FILE TO COMPLETE THE REGISTRATION PROCESS. CONTACT YOUR RESELLER IF YOU DO NOT HAVE A LICENSE
FILE.
1. Start a Web browser. In the browser address bar type:
http://<server name>/admin
where <server name> is the name or IP Address of the messaging system server.
2. Log on using the appropriate user and password redentials.
3. The messaging system Li ense Agreement page appears.
4. Read the li ense agreement then li k I accept.
The Li ensing page appears.
5. Copy and paste the li ense number into the li ense file text box.
6. Cli k Save.
The Swit h Information page appears.
7. Sele t the appropriate swit h from the Switch list.
8. Cli k Save.
The Swit h Extensions page appears.
9. Cli k Edit all to type extensions for ea h port.
10. After typing the extensions, s roll down the page and li k Save.
The Produ t Registration Form appears.
11. Sele t one of the following:
• Register. Type the requested information on the Produ t Registration form then li k Register.
A registration is omplete message appears.
NOTE
REQUIRED FIELDS ARE MARKED WITH A RED ASTERISK.
• Do not remind me. Cli k to dis ontinue registration reminders.
The messaging system is available for use, but you will not re eive te hni al support assistan e or notifi ations
of updates.
• Remind me in 7 days. Cli k to be reminded in seven days.
The Administration Console Main page appears.
Related Topics
Administration Console Overview
Logging On and Logging Off for System Managers

Server Control 10
Server Control
Some pro edures require the messaging system to be shut down and restarted before the hanges be ome a tive.
When shutting down the messaging system busy ports are shut down after the urrent all is dis onne ted. The
messaging system software does not answer or pla e alls when it is shut down. The messaging system software an
be shut down and restarted using the Administration Console or Maintenan e Menu on any networked omputer.
Shutting Down and Restarting the Messaging System Software
The server might need to be shut down and restarted if the messaging system does not properly restart or behaves
errati ally.
Using the Administration Console to Shut Down the Messaging System
To shut down the messaging system software using the Administration Console
1. Start a Web browser. In the browser address bar type:
http://<server name>/admin
where <server name> is the name or IP Address of the messaging system server.
2. Log on using the appropriate user and password redentials.
3. Cli k Server Control.
4. Cli k Stop.
The system shuts down ea h port as alls are dis onne ted, after all ports are shut down the messaging system
software is shut down. The Status i on hanges from green to red.
The messaging system may take more than 60 se onds to ompletely shut down.
CAUTION!
CLICKING THE Stop ICON MULTIPLE TIMES MIGHT CAUSE THE SYSTEM TO LOCK UP OR DAMAGE TO DATA.
Related Topics
Stopping and Starting the Linux Operating System
Using the Administration Console to Restart the Messaging System
Using the Desktop I on to Stop the Messaging System
Using the Desktop I on to Restart the Messaging System
Stopping and Starting the Linux Operating System
To log on as system manager

Server Control 11
Using the Administration Console to Restart the Messaging System
To restart software using the Administration Console
1. Start a Web browser. In the browser address bar type:
http://<server name>/admin
where <server name> is the name or IP Address of the messaging system server.
2. Cli k Server Control.
3. Cli k Start to restart the messaging system.
The messaging system may take more than 30 se onds to restart. The Status i on hanges from red to green.
Related Topics
Server Control
Stopping and Starting the Linux Operating System
Using the Administration Console to Restart the Messaging System
Using the Desktop I on to Stop the Messaging System
Using the Desktop I on to Restart the Messaging System
To log on as system manager

Server Control 12
Using the Des top Icon to Stop the Messaging System
To stop the messaging system software at the server
1. On the Linux desktop, right- li k the Status i on.
2. Sele t Stop.
3. Cli k Yes to onfirm that you want to stop the messaging system.
The system shuts down ea h port as it be omes available, and then shuts down the software. The Status i on
hanges from green to red after the messaging system software is shut down.
The messaging system may take more than 60 se onds to ompletely shut down.
CAUTION!
CLICKING THE Stop ICON MULTIPLE TIMES MIGHT CAUSE THE SYSTEM TO LOCK UP.
Related Topics
Server Control
Stopping and Starting the Linux Operating System
Using the Administration Console to Restart the Messaging System
Using the Desktop I on to Stop the Messaging System
Using the Desktop I on to Restart the Messaging System
To log on as system manager

Server Control 13
Using the Des top Icon to Restart the Messaging System
To restart the messaging system software at the server
1. On the Linux desktop, right- li k the Status i on.
2. Sele t Start.
3. Cli k Yes to onfirm that you want to stop the messaging system. The Status i on hanges from red to yellow while
the software is restarting.
The messaging system may take more than 60 se onds to start
CAUTION!
CLICKING THE Start ICON MULTIPLE TIMES MIGHT CAUSE THE SYSTEM TO LOCK UP OR DAMAGE DATA.
Related Topics
Server Control
Stopping and Starting the Linux Operating System
Using the Administration Console to Restart the Messaging System
Using the Desktop I on to Stop the Messaging System
Using the Desktop I on to Restart the Messaging System
To log on as system manager

Server Control 14
Stopping and Starting the Linux Operating System
The Linux operating system an only be shut down at the messaging system server using a ommand.
To shut down the Linux operating system
1. Log on to a lient omputer and use SSH to onne t to the messaging system server or log on to a lo al onsole.
2. Log on as Admin.
3. On the ommand line type poweroff then press ENTER.
To restart the Linux operating system
1. Conne t to the messaging system through SSH using a lient omputer or log on to a lo al onsole.
2. Log on as Admin.
3. On the ommand line type restart then press ENTER.
NOTE
THE MESSAGING SYSTEM SOFTWARE AUTOMATICALLY RESTARTS AFTER THE SERVER IS RESTARTED. IF THE MESSAGING SYSTEM DOES
NOT RESTART, USE THE ADMINISTRATION CONSOLE OR MAINTENANCE MENU TO START THE MESSAGING SYSTEM.
Related Topics
Server Control
Stopping and Starting the Linux Operating System
Using the Administration Console to Restart the Messaging System
Using the Desktop I on to Stop the Messaging System
Using the Desktop I on to Restart the Messaging System
To log on as system manager

System Overview 15
System Overview
The messaging system simplifies the messaging pro ess by storing ommuni ations in a universal mailbox. UM8000
provides the flexibility to manage voi e, fax, and e-mail messages from any lo ation.
These topi s introdu e basi system on epts, explains the role of the system manager, des ribes how to log on to and
log off the system, and how to navigate the Administration Console.
See
System Manager Responsibilities
Basi Con epts
Assigning System IDs
Re ording Voi e Fields or Interview Prompts
Using a Phone to Change System Information
Configuring System Se urity
Following Re ommended Se urity Pra ti es

System Overview 16
System Manager Responsibilities
System managers are responsible for the day-to-day management of the messaging system. They add and train new
subs ribers, operators, and other system managers, as well as answer questions about the system. Periodi ally, system
managers might need to update greetings to refle t holidays or other ir umstan es.
A system manager an hange mailboxes and greetings using a phone or the Administration Console.
Any enrolled subs riber an be a system manager. Only system managers an assign or remove system manager
status. A system manager might be asked to manage the following tasks:
• Bac ing up the system. Routine ba kups prote t the system and data from an unre overable system failure.
S hedule ba kups on a regular basis. For additional information, see Ba king Up the Messaging System Data.
• Maintaining subscribers and guests. Subs ribers an hange many of their own mailbox settings, the system
manager might need to hange subs riber settings, add or delete guests and ustomize guest settings. For
additional information, see Subs riber Template Overview.
• Monitoring the system with reports. Tra k system a tivity: in oming and outgoing alls, port usage, and
subs riber a ess. Create reports to monitor the system on a regular basis. For more information, see Creating
Busy Port Usage Reports.
• Training new subscribers, operators or other system managers. Train new subs ribers, operators, or
system managers to use the system features. For more information, see Training New Subs ribers.
• Accessing the system from a networ ed computer. A ess system s reens using a remote omputer with a
network onne tion. For additional information, see Logging On and Logging Off for System Managers and
Navigating the Administration Console.
• Using the phone to maintain the system. Use the phone and the system manager onversation to hange
mailboxes, greetings, s hedules, and operator settings. For additional information, see Using a Phone to Change
System Information.
Related Topics
Basi Con epts
Configuring System Se urity
Following Re ommended Se urity Pra ti es
Ba king Up the Messaging System Data
Adding New Subs ribers
Creating Busy Port Usage Reports
Logging On and Logging Off for System Managers
Navigating the Administration Console
Using a Phone to Change System Information

System Overview 17
Basic Concepts
This topi des ribes basi UNIVERGE® UM8000 messaging on epts.
System Users
There are three types of system users:
• Subscribers. A subs riber is an enrolled user. When subs ribers all the messaging system, they identify
themselves to the messaging system using a unique system ID. Subs ribers manually enter their personal ID or the
phone might be programmed to automati ally provide the ID.
Subs ribers an onfigure their own mailboxes during first-time enrollment onversation, or the mailbox an be
onfigured by the system manager. A subs riber an own transa tion boxes, message groups, and guests.
• Guests. Subs ribers an provide spe ifi individuals a personal intera tion with the messaging system. The
individuals might be ustomers, vendors, or other business relations. These individuals are enrolled as guests of a
subs riber.
When guests all the system and enter a personal ID, they are greeted by name and an ex hange regular or
urgent messages with the host subs riber. A guest an be a member of private message groups owned by the host
subs riber. If you have a multilingual system, spe ify the language a guest hears when the guest alls into the
system.
• Unidentified callers. An unidentified aller is a subs riber, guest, or nonsubs riber who a esses the messaging
system without entering a personal ID. The unidentified aller has no system privileges and hears a different
system onversation than a aller who enters a personal ID.
The System Conversation
The system onversation is a olle tion of prere orded questions, prompts, and responses that the system plays to
guide allers through the messaging system. The standard subs riber system onversation offers four basi settings
ea h time a subs riber alls the system:
• Chec new messages. Subs ribers and guests an listen to new messages.
• Leave messages. Callers and subs ribers an leave messages for other subs ribers.
• Review old messages. Subs ribers an review old messages that remain on the system.
• Change setup settings. Subs ribers an hange their personal settings.
The Administration Console
The Administration Console is a Web-based interfa e used for most administration tasks. It an be a essed from the
UNIVERGE UM8000 server or from a lient omputer that is onne ted to the same network as the UM8000 server.
For more information about using the Administration Console, see Navigating the Administration Console.
Transaction Boxes
Transa tion boxes are a set of instru tions that tells the messaging system what to do when a all rea hes the
transa tion box.
Transa tion boxes route allers to different departments or provide day and night greets whi h are defined by
s hedules. Alternate greets are set by system managers. Use transa tion boxes to play detailed audio text messages,
route allers to other submenus, or route allers to interview boxes.
The Transfer-Greeting-Action Structure
The all transfer-greeting-a tion stru ture tells the system what to do if a all is not answered. Transfer-greeting-a tion
settings are set for subs riber mailboxes and transa tion boxes. When a all enters the messaging system, the system
tries to transfer the all. If an in oming all is unanswered or if all transfer is turned off, the system plays the greeting
onfigured on the transa tion box Greetings page. The settings in the transa tion box A tion page determine what

System Overview 18
happens next. For example, the system might route the all to the operator, take a message, or route the all to
another box.
Related Topics
System Manager Responsibilities
Navigating the Administration Console
Transfer-Greeting-Action Flow
A call
reaches a
box
»
Transfer
»
Greeting
»
Action
The system
tries to transfer
to an
extension…
…the system
plays the
transa tion box
greeting…
…and if no
tou htone keys
are pressed, the
system
performs an
a tion, su h as
routing the
aller to the
publi interview
box.

System Overview 19
Assigning System IDs
A system ID is a unique identifi ation number that is used to identify a subs riber, guest, transa tion box, voi e dete t
box, or interview box. System IDs are numbers that allers dial to a ess subs riber extensions and mailboxes. System
IDs are used to link boxes for advan ed all routing and audio text.
NOTE
DUPLICATE SYSTEM IDS ARE NOT PERMITTED IN THE MESSAGING SYSTEM.
Before assigning system IDs:
• Estimate what kind and how many system IDs are needed.
• Design a simple, easy to use, system ID numbering plan and use it onsistently. All system IDs should ontain the
same number of digits.
• Assign system IDs using numbers rather than letters. When system IDs are assigned by letters, dupli ation an
o ur, both SANDY and RANDY, have the same ID number, 72639.
The number of system IDs required in a system determines the number of digits used in the ID. The following table
shows how many unique IDs are available for a parti ular numbering plan. When reating system IDs to allow for a
range of unused system IDs; this enables future system expansion, for new subs ribers, transa tion boxes, interview
boxes, and subs riber guests.
Determining the Number of Unique IDs for an ID Numbering Plan
NOTE
SOME PHONE SYSTEMS MIGHT NOT SUPPORT TEN DIGIT SYSTEM IDS.
Related Topics
Understanding System and Personal IDs
Following Re ommended Se urity Pra ti es
Number of digits in
each ID
Number of unique IDs (assumes
system operator box ID is 0)
1 9
2 90
3 900
4 9,000
5 90,000
6 900,000
7 9,000,000
8 90,000,000
9 900,000,000
10 9,000,000,000

System Overview 20
Understanding System and Personal IDs
The messaging system listens for system IDs and personal IDs on a digit-by-digit basis. When a aller enters a system
or personal ID, the system examines the first digit to see if it is a valid ID. If the first digit is not a valid ID, the system
listens to the se ond digit and he ks to see if the ombination of the two digits is a valid ID. This pro ess is repeated
for every digit until a mat h is found or there are no more digits to he k.
This method of listening for IDs provides a qui k response be ause the system goes dire tly to the first available mat h.
This means that a long ID that begins with digits that mat h a shorter ID are not permitted. For example, 234 and 2345
do not work as system IDs be ause system transfers alls to 234 before the aller an enter the final digit. The best
way to avoid this situation is to make sure that all system IDs ontain the same number of digits.
NOTE
A SECURITY CODE OR PIN IS NOT A SYSTEM ID. A SECURITY CODE IS CREATED BY THE SUBSCRIBER, IS KNOWN ONLY TO THE SUBSCRIBER,
AND IS USED WITH THE PERSONAL ID FOR THE SECURITY OF THE MESSAGING SYSTEM.
The following table shows the different types of system IDs.
ID Identifies How Used
Personal ID Subs riber or guest Callers enter a personal ID to identify
themselves to the system. On e identified,
the subs ribers listen to messages, leave
two-way messages for others, and hange
their personal settings.
Guests use a personal ID to ex hange
two-way messages with their hosts.
The personal ID is usually reated by using
the subs riber extension number prefixed
with an extra digit (9). A subs riber with
extension 4323 has a personal ID 94323.
Extension ID A subs riber’s mailbox Callers enter an extension ID to rea h a
subs riber. The extension ID usually
mat hes the phone extension number,
however, if subs ribers share the same
physi al phone extension, ea h subs riber
has a different extension ID.
Box ID
System ID
Transa tion boxes
Interview boxes
Voi e dete t boxes
System operator boxes
Fax boxes
Callers enter these IDs to rea h a
parti ular box. Box IDs are used for
automati routing of alls and in one-key
dialing menus.
Fax ID Publi fax box Callers are routed to the fax box by
entering the publi fax box ID.
Dire tory ID Dire tory menus and
dire tory groups
Callers using numeri dire tory assistan e
enter the dire tory ID to a ess a
department or individual. Dire tory IDs are
used to automati ally route alls.
Numbered group ID Message group Subs ribers use the numbered group ID to
send a message to a numbered message
group.
Automati dire tory
ID
Automati (alphabeti )
dire tory assistan e
Callers enter an automati dire tory ID to
rea h the system dire tory of subs ribers.