NEC NEAX 2000 IVS User manual

NEAX®2000 IVS
SN716
Console
USER GUIDE

LIABILITY DISCLAIMER
NEC AMERICA, INC. RESERVES THE RIGHT TO CHANGE THE SPECIFICATIONS,
FUNCTIONS, OR FEATURES, AT ANY TIME, WITHOUT NOTICE.
NEC AMERICA, INC.HAS PREPARED THIS DOCUMENT FOR USE BY
ITS EMPLOYEES AND CUSTOMERS. THE INFORMATION CONTAINED
HEREIN IS THE PROPERTY OF NEC AMERICA, INC.AND SHALL NOT
BE REPRODUCED WITHOUT PRIOR WRITTEN APPROVAL FROM
NEC AMERICA, INC.
COPYRIGHT 1998
NEC AMERICA, INC.

11
TABLEOF CONTENTS
INTRODUCTION 2
DESCRIPTIONOFKEYSANDLAMPS 4
TOANSWERANINCOMINGCALL 11
TOTRANSFERANINCOMINGCALL 12
INTERPOSITIONTRANSFER 14
CONSOLETOCONSOLECALLING 14
TOANSWERCONSOLERECALL 15
TOORIGINATEACALL 17
TOHOLDACALL 17
TOORIGINATEANOUTSIDECALLFORASTATION 18
CALLSPLITTING(THREE-WAYCONFERENCE)19
CONSOLEINITIATEDTHREE-WAYCONFERENCE 20
INDIVIDUALTRUNKACCESS 21
CONSOLEOVERRIDE 21
CALLFORWARDING(ALLCALLS, BUSY, NOANSWER)22
CALLPARK 23
EXTERNALPAGING 24
EXTERNALPAGINGWITHMEET-ME24
SERIALCALL 25
MESSAGEWAITINGFROMCONSOLE 26
POSITIONBUSY 27
NIGHTCONNECTION 28

2
INTRODUCTION
Welcome to the NEC Attendant Console User
Guide. The console incorporates powerful call
processing functions, a compact design and
easy-to-use features that will enable you to
quickly answer and route calls.
This guide has two main sections; the first
section describes the keys, lamps and display
on the console. The second section explains how
to process calls using the features and functions.
Some keys and features are noted as optional
or system specific. The system administrator at
your company can provide details about these
features. Examples of optional features are external
paging, recording devices and warning tones.
System specific features include call forwarding
access codes, least cost routing and message
waiting codes. These features are not configured
in every system.
As you read through the guide, you may
encounter some telecommunications terms
that are unfamiliar. The terms defined below
may be helpful:
ATTENDANT
The person using the console as a tool for
answering and routing calls.
AUTOMATIC RECALL
A telephone system feature that returns
unanswered calls to the attendant for further help.
CENTRAL OFFICE
The external telephone switching network
that carries calls to and from businesses and
residences.

3
CENTRAL OFFICE CALL
A call sent to a business from the external network.
LOOP KEY
Keys on the console that are designated to ring
and flash when a call is sent to the console.
These calls are usually from the central office.
The term “loop” refers to the wires that run
from a central office to a customer site.
NEAX®2000 IVS
The entire NEC telephone system, including
the system’s central processor, lines, telephones
and the console.
STATION
A telephone that is part of the NEAX2000 IVS
and has an extension number assigned. Calls
from a station are considered internal calls for
the purposes of this guide.
TRUNK
A telephone line that connects a customer
telephone system to the external telephone
network.

4
KEYS AND LAMPS
LOOP (KEYS AND LAMPS)
Six keys – L1 through L6 – provide direct
access to each loop for call processing and
call origination.
Each loop has a lamp that is part of the loop
key. This is the Ring/Answer/Hold lamp.
LAMP ON LOOP KEY – RING/ANSWER/HOLD
♦ Steady green lamp indicates
a call in progress (talking).
♦ Slow flashing green lamp
indicates held call.
♦ Rapid flash green lamp
indicates recall from held call.
♦ Slow flash red lamp indicates
an extended call waiting to be answered.
♦ Rapid flash red lamp indicates Automatic Recall.
♦ Steady red lamp indicates Automatic Recall-
Busy call.

5
PUSH BUTTON DIAL PAD
Allows the attendant to:
♦ Process incoming calls.
♦ Originate calls.
♦ Activate various service features.
OPERATOR CALL PROCESSING KEYS
SRC (Source Key and Lamp)
Allows the attendant to speak with the calling
party. The associated lamp lights when the
attendant is connected. The source trunk/station
number appears on the LCD (Liquid Crystal
Display) located at the top of the console.

6
DEST (Destination Key and Lamp)
Allows the attendant to speak with the called
party. The associated lamp lights when the
attendant is connected. The destination
station/trunk number appears on the LCD.
TALK (Key)
Allows the attendant to join in a three-way
conference with the calling and called parties.
When connection is established, both SRC
and DEST lamps will light.
NOTE: Not assigned at default.
CANCEL (Key)
Allows the attendant to:
♦ Disconnect the calling (source) or called party
(destination) from the loop.
♦ Disconnect an outgoing trunk or tone seized
by the attendant.
♦ Disconnect a station recalling the attendant for
transfer assistance.
RELEASE (Key)
Allows the attendant to release from an established
connection, freeing the console for processing
of new calls.
HOLD (Key)
Allows the attendant to hold a call at the console.
ANSWER (Key and Lamp)
Allows the attendant to answer incoming calls
in the order they arrive at the console.

7
ADDITIONAL FUNCTION KEYS
BV (Busy Verification Key and Lamp)
Allows the attendant to monitor or enter into a
station-to-station or station-to-trunk connection.
NOTE: Not assigned at default.
CALL PARK (Key and Lamp)
Allows the attendant to park a call that they
have answered.
NOTE: Not assigned at default.
SC (Serial Call Set Key and Lamp)
Allows the attendant to be automatically recalled
when a station user replaces the handset. This
is accomplished by pressing the SC Key after
transferring an external (central office) call to
a station.
NOTE: Not assigned at default.
OPTION (Optional Key and Lamp)
Allows the attendant access to various optional
features. Each key has an associated lamp.

8
START (Key and Lamp)
Allows the attendant to originate an outgoing
call for a station.
MUTE (Key and Lamp)
Allows the attendant to cut off their voice
transmission.
INCOMING CALL IDENTIFICATION
Three non-locking keys with associated lamps
provide the attendant access to specific types of
incoming calls. A flashing red lamp indicates a
call waiting to be answered. A steady red lamp
indicates a call answered.
The standard arrangement of these keys is
shown on the face layout:
LDN (Listed Directory Number)
Incoming central office trunk call.
TIE (Tie Line)
Allows the attendant to answer incoming tie
line calls when the distant station dials an access
code for the attendant.
NOTE: Not assigned at default.
BUSY (Call Forward Busy Line)
Allows the attendant to answer incoming calls
to a specified station when the station is busy.
NOTE: Not assigned at default.
ATND (Attendant)
Incoming internal station call.
NANS (Call Forwarding No Answer)
Allows the attendant to answer incoming calls
to a specified station when the station does not
answer within the predetermined time.
NOTE: Not assigned at default.

9
RECALL
Incoming station call for attendant assistance
in transferring an established outside call to
another station.
OPTION (Optional)
Additional incoming special service calls, such
as a tie line. Consult the system administrator
to find out how these keys are assigned.
NOTE: Not assigned at default.
STATUS, EXTERNAL DEVICE ACCESS
KEYS AND TOGGLE
PAGE (Key and Lamp)
Allows the attendant to connect with an
external paging system (optional feature).
REC (Record Key and Lamp)
Allows the attendant to connect with a recording
device (optional feature).
ALARM (Lamp)
Steady lamp indicates trouble conditions in the PBX.
POSITION AVAILABLE (Lamp)
When the attendant position (console) is available
to process calls, the lamp lights a steady red.
POSITION BUSY (Lamp)
When the attendant position (console) is not
available to process calls, the lamp lights a steady red.
POSITION BUSY (Key)
Allows the attendant to place the console in busy
mode by depressing the key. The console will
still ring, but calls cannot be processed until the
Position Busy key is pressed again. Pressing the
key again places the console in the available mode.
SOFT KEYS (Key)
Reserved for future use.

10
NIGHT (Lamp)
When the attendant is in night answer mode,
the lamp lights a steady red.
NIGHT (Key)
Allows the attendant to place the console in
night mode by depressing the key. Releasing
the key restores the console to normal operation.
UP/DOWN (Key)
Allows the attendant to adjust volume of the
receiver and ringer as well as the contrast of
the LCD.
LCD – LIQUID CRYSTAL DISPLAY
The four line display shows information about
incoming and outgoing calls. The following
information is displayed:
♦ First Line – The type of call connected to the
attendant, truck number, date and time, and
elasped call timer.
♦ Second Line – Number of waiting calls.
0:00:35 DDD 1000 PA 10:08 AM MON 20
SPB LPB SHF
0:00:35 DDD 1000 PA 10:08 AM MON 20
CW01
SPB LPB SHF

11
♦ Fourth Line – Optional indication. TO ANSWER AN
INCOMING CALL
PRESS ANSWER KEY
♦ First call to the console will be answered.
PRESS AN INCOMING CALL
IDENTIFICATION KEY
♦ LDN
First outside call will be answered.
♦ ATND
First internal call will be answered.
♦ RECALL
Call transferred from an internal station
will be answered.
PA 10:08 AM MON 20
MODE PROG
200 CL1 10:08 AM MON 20
SPB LPB SHF
200 CL1 10:08 AM MON 20
RC MW DD WKUP

12
• Press the RECALL key and speak to the
internal party transferring the call.
• Press CANCEL.
• Speak to transferred outside party.
• Dial the number of the internal station.
• Press RELEASE.
TO TRANSFER AN
INCOMING CALL
STATION IS IDLE
♦ Press ANSWER or an Incoming Call
Identification key.
♦ Dial the number of the internal station.
♦ Press RELEASE. Station will ring with the
calling party.
STATION IS BUSY (CAMP ONCALL)
♦ Press ANSWER or Incoming Call
Identification key.
♦ Dial the number of the internal station
and hear busy tone.
♦ Press RELEASE.

13
A Tone is Sent to the Called Party
Camp On will be denied if the station has
another call waiting. If the Camp On is denied:
♦ Press CANCEL. Inform outside party of status.
♦ Press CANCEL. Outside party will be
disconnected.
ANNOUNCE A TRANSFERRED CALL
♦ Press ANSWER or Incoming Call Identification
key.
♦ Dial the number of the internal station.
♦ Wait for station to answer.
♦ Announce caller.
CALLED STATION CHOICES
Will Accept Call
♦ Press RELEASE. Both parties will be connected.
Or;
Will Not Accept Call
♦ Press CANCEL.
♦ Inform outside caller.
♦ Press CANCEL to disconnect.

14
INTERPOSITION
TRANSFER
TRANSFER CALL FROM CONSOLE “A” TO
CONSOLE “B”
♦ Dial Console “B” identification number.
♦ Press the RELEASE key on Console “A”.
PICK UP TRANSFERRED CALL AT CONSOLE “B”
♦ Press the ANSWER key and speak with
transferred party.
CONSOLE TO
CONSOLE CALLING
CALL FROM CONSOLE “A” TO “B”
Console “A”
♦ Press idle LOOP key.
♦ Dial Console “B” identification number.
ANSWER CALL AT CONSOLE “B”
♦ Press the ANSWER key and speak with
Console “A”.

15
TO ANSWER
CONSOLE RECALL
CALL HOLD
♦ Press rapid flashing green LOOP key.
♦ Inform outside party (caller) of the status of the
internal station they are trying to reach.
CALLING PARTY CHOICES:
Caller will Continue to Hold
♦ Press HOLD. Caller will remain on hold.
Or;
Caller will Call Back
♦ Press CANCEL. Caller will be disconnected.
If the Internal Station Rings with No Answer;
♦ Press slow flashing red LOOP.
♦ Inform outside party (caller) of the status of
the internal station they are trying to reach.
CALLING PARTY CHOICES
Caller will Wait for Answer
♦ Press RELEASE. Caller will be reconnected to
ringing station.
Or;
Caller will Call Back
♦ Press CANCEL. Caller will be disconnected.

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Or;
Caller will Try a Different Station
♦ Press DEST.
♦ Press CANCEL.
♦ Dial the number of the new station.
♦ Press RELEASE.
Busy Station (Camp-On Recall)
♦ Press steady red LOOP key.
♦ Inform outside party of status.
CALLING PARTY CHOICES
Caller will Continue to Wait
♦ Press RELEASE.
♦ Outside party will be reconnected to busy station.
Or;
Caller will Call Back
♦ Press CANCEL. Caller will be disconnectd.
Or;
Caller will Try a Different Station
♦ Press DEST.
♦ Press CANCEL.
♦ Dial the number of the new station.
♦ Press RELEASE.

17
TO ORIGINATE A CALL
TOPLACE AN OUTSIDE CALL
♦ Press an idle LOOP.
♦ Dial access code (example: 9).
♦ Dial desired telephone number.
To Disconnect
♦ Press CANCEL or RELEASE key.
TOCALL AN INTERNAL STATION
♦ Press an idle LOOP.
♦ Dial the number of the station.
To Disconnect
♦ Press CANCEL or RELEASE key.
TO HOLD A CALL
ANSWER CALL
♦ Press HOLD.
♦ Another call now may be answered and
processed.
TORETURN TO HOLD CALL
♦ Press associated slow flashing green LOOP key.

18
TO ORIGINATE AN
OUTSIDE CALL
FOR A STATION
Station Calls Attendant and Says on Loop while
Attendant Processes Call.
♦ Press ANSWER or ATND key.
♦ Obtain desired number from station.
♦ Dial access code (example: 9) and desired
telephone number.
Outside Call Ringing
♦ Press RELEASE.
♦ Internal station will be connected to the outside
ringing party.
Outside Call Busy
♦ Press CANCEL.
♦ Inform internal station of status.
♦ Press CANCEL or RELEASE key.
Station is not on the Loop When the Attendant
Initiates Call
♦ Press an idle LOOP.
♦ Dial access code (example: 9) and requested
telephone number.