NEC Care Standard/300 Guide

NECCare TM
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NECCare Standard/300
Maintenance and Service
Warranty Program
Express5800/320Fd FT Server
NECCare Service

Proprietary Notice and Liability Disclaimer
The information disclosed in this document, including all designs and related materials, is
the valuable property of NEC Corporation of America, (“NECAM”) and/or its licensors.
NEC Corporation of America and/or its licensors, as appropriate, reserve all patent,
copyright and other proprietary rights to this document, including all design,
manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights
are expressly granted to others.
The NEC Corporation of America product(s) discussed in this document are warranted in
accordance with the terms of the Limited Warranty Statement accompanying each
product. However, actual performance of each product is dependent upon factors such as
system configuration, customer data, and operator control. Since implementation by
customers of each product may vary, the suitability of specific product configurations and
applications must be determined by the customer and is not warranted by NEC
Corporation of America
To allow for design and specification improvements, the information in this document is
subject to change at any time, without notice. Reproduction of this document or portions
thereof without prior written approval of NEC Corporation of America is prohibited.
Trademarks
NEC and NECCare are registered trademarks of NEC Corporation and are used under license.
PN: 461-00012-000 July © 2008
Copyright 2002 - 2008
NEC Corporation of America
10850 Gold Center Drive, Suite 200,
Rancho Cordova, CA 95670
All Rights Reserved
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Contents
Introduction.........................................................................................................................4
4
4
5
5
5
6
6
6
7
7
8
Warranty Registration.........................................................................................................
Program Highlights.............................................................................................................
Supplemental Professional Service.....................................................................................
Installation Services............................................................................................................
Relocation Services.......................................................................................................
Registered Limited Warranty..............................................................................................
Who is Protected? ...............................................................................................................
What is Covered and What is Not Covered? ......................................................................
What NEC Corporation of America Will Pay for and what NEC Corporation of America
Will Not Pay for..................................................................................................................
How You Can Get Warranty Service..................................................................................
Limitation of Damages and Implied Warranties.................................................................
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Introduction
NEC Corporation of America, “NECAM”, offers one of the
strongest warranty programs in the computer industry. This
document will focus on the NECCare Standard Warranty
Program for the Express5800/300 Series Fault Tolerant
Servers.
Warranty Registration
For efficient service, register your system online at:
http://www.necam.com/registration
Upon receipt of the registration information of your new NEC
product you will be entitled to utilize NEC’s online Self-
Support web site. You will find such information as; product
updates, specific warranty coverage for your product or you
can initiate technical support for your questions all from one
location.
Program Highlights
NEC Corporation of America’s NECCare Standard/300
Maintenance and Service Warranty Program offers you the
following benefits:
■3-years Standard Limited Warranty coverage
■3-years of Customer Replacement Units (CRU) parts
replacement:
♦For those parts designated as CRU, NECAM will
provide a Next Business Day Advanced CRU part
shipment to the customer.
■Toll-free hardware technical support five days a week, 9
hours a day (8AM to 5PM local time in the continental US
and Canada) Monday through Friday.
■90 days telephone support for core software (Operating
system, BIOS, Management Software.)
■1-Year telephone support for VMWare.
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Supplemental Professional Service
NECCare Services are designed to reduce risks and protect
your IT investment with the NEC Express5800/300 Series
Server through warranty and maintenance,
implementation/installation and relocation services.
Installation Services
NEC installation services are recommended when
implementing an NEC Express5800/300 Series Server.
Installation services are fee-based and will be conducted by an
NEC Engineer and or by a Certified NEC Service Provider.
■Requires preplanning for installation by NECAM and the
Customer. An Installation Site Preparation Guide will be
delivered and agreed upon between the Customer and
NECAM prior to installation. This document will provide an
outline of the installation plans and processes.
■Installation will take a minimum of one (1) day for
hardware and one (1) day each to implement/install either
SRE scripts for up to 2 applications or for Active Upgrade
Standard implementation. Hardware installation includes;
hardware, operating system, network connection,
configuration and administrator training. Anything beyond
one (1) day will require additional fees.
Relocation Services
NEC Relocation services are available as a fee-based service
delivered by an NEC Engineer and or a Certified NEC Service
Provider to help Customers protect their IT investments by
reducing risks, including minimal downtime, that are known to
be associated with relocation.
■NECAM or the Certified Service Provider will work with
the Customer to assist with planning and coordination of the
move.
■Damage caused by relocation without the assistance of NEC
is not covered under this warranty program. Please refer to
the section “What is Covered and What is Not Covered” for
more information.
■Servers moved without the assistance of NEC may require
recertification to validate warranty.
■The original shipping carton should be retained for limiting
risks associated with relocation.
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Registered Limited Warranty
NEC Corporation of America warrants this Product to be free
from defects in material and workmanship, and agrees to repair
or replace any part of the enclosed unit that proves defective
under these terms and conditions.
If service requires the replacement of any parts, components,
or modules, the replacement items become the property of
Customer and the replaced items become the property of
NECAM. The warranty period for the Machine is from its
original Date of Installation; the date on the invoice is
considered the Date of Installation unless NEC notifies you
otherwise.
NECAM may use new, used, serviceable, or reconditioned
parts, components, or modules that are in good working order
as replacements. Replacement items shall be of like kind and
quality of those replaced. Spare parts are warranted for ninety
(90) days.
If you do not register your Server with NECAM, you will be
required to present proof of purchase as evidence of your
entitlement for warranty service. Please retain your proof of
purchase with your records.
Who is Protected?
This warranty may be enforced only by the original purchaser
of the Product and is not transferable.
What is Covered and What is Not Covered?
Except as specified below, this warranty covers all defects in
material or workmanship in this Product. The following are not
covered by this warranty:
1. Any Product that is not distributed in the U.S.A. or Canada
by NEC Corporation of America.
2. Any Product on which the serial number has been defaced,
modified, or removed.
3. Any Product that has been removed from the U.S.A. or
Canada.
4. Damage, deterioration, or malfunction resulting from:
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♦Accident, misuse, abuse, neglect, fire, water,
lightning or other acts of nature, improper storage,
unauthorized Product modification, or failure to
follow instructions supplied with the Product.
♦Alteration, repair or attempted repair by anyone not
authorized by NEC Corporation of America.
♦Any shipment, reshipment or physical movement of
the Product (claims must be presented to the
carrier).
♦Relocation, removal, installation or re-installation of
the Product not managed by NECAM.
♦Any other cause that does not relate to a Product
defect.
5. Cartons, carrying cases, external cabinets, magnetic or
digital tapes, or any accessories used in connection with
the Product.
6. This warranty covers only NEC Corporation of America -
supplied components. Service required as a result of third
party components is not covered under this warranty,
including third-party software even if it is distributed by
NECAM.
What NEC Corporation of America Will Pay for and what NEC Corporation of
America Will Not Pay for
NEC Corporation of America will pay labor and material
expenses for covered items, but NEC Corporation of America
will not pay for the following:
1. Removal or installation charges.
2. Payment of shipping and related charges incurred in
returning the Product for warranty repair.
3. Costs of initial technical adjustments (set-up), including
adjustment of user controls.
How You Can Get Warranty Service
Express5800/300 Series NECCare customers in the continental
U.S. and Canada have one phone number to use when calling
for technical support or hardware repair on their
Express5800/FT server. Calls for initiating a repair request
should be made by calling 1-866-269-1239. Be prepared to
provide the Serial Number to your server to NEC for quick
response.
NECCare Service

NEC Corporation of America may require that you provide the
original bill of sale or receipt as proof of purchase in order to
obtain warranty service. Please retain such proof of purchase
with your records
For easy reference, write down your Serial Number here and
keep this document in a safe and accessible location.
SN____________________________________________
When arranging for a hardware repair, you will speak with a
trained technician. The technician will determine whether you
have a hardware or software failure and then will provide you
with the appropriate service options. If appropriate, you will
be given instructions on how to return your CRU part in a
NECAM supplied box. You may be given a reference number
that you should retain for your records.
If NEC authorizes on-site service for your repair, a qualified
technician will arrive at your site the next business day from
the time of dispatch. If you are located outside of a service
coverage area, travel charges will be applied.
All parts or systems returned to NECAM must be accompanied
with an RMA (Return Material Authorization) number. To
obtain an RMA number for product return, please contact the
FT Customer Support line at: 1-866-269-1239.
Limitation of Damages and Implied Warranties
NEC Corporation of America's sole liability for any defective
product is limited to the repair or replacement of the product
at our option. NEC Corporation of America shall not be liable
for:
1. Damage to other property caused by any defects in this
product, damages based upon inconvenience, loss of use of
the product, loss of time or data, commercial loss; or
2. Any other damages of any kind.
NEC CORPORATION OF AMERICA MAKES NO OTHER
EXPRESS WARRANTY WITH RESPECT TO THIS
PRODUCT. ANY IMPLIED WARRANTIES, INCLUDING
BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS, ARE LIMITED IN
DURATION TO THE TERM OF THE EXPRESS
WARRANTY STATED HEREIN. LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES UNDER
ANY WARRANTIES IS EXCLUDED TO THE EXTENT
PERMITTED BY LAW.
NECCare Service

Note: Some states and provinces do not allow the exclusion
or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you. Some
states do not allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may also
have other rights that vary from state to state and province to
province.
Note: All Products returned to NEC Corporation of America
for service MUST have prior approval. This may be obtained
by calling 1-866-269-1239.
This Product is warranted in accordance with the terms of this
limited warranty. Consumers are cautioned that Product
performance is affected by system configuration, software, the
application, customer data, and operator control of the system,
among other factors.
While NEC Corporation of America products are considered to
be compatible with many systems, the specific functional
implementation by the customers of the product may vary.
Therefore, the suitability of a product for a specific purpose or
application must be determined by the customer and is not
warranted by NEC Corporation of America.
It’s quick and convenient to register your new NEC Corporation of America
Express5800/300 Series Server to receive fast service and support. It’s easy!
To register online, just go to:
http://www.necam.com/registration
NECCare Service

NECCare Service

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461-00012-000
461-00012-000