NEC SVP SERVER - User guide

SVP Server
Installation, Setup,
and Maintenance Manual
July, 2005
Revision 1
Doc. No: NEC-9120
NEC Business Solutions Ltd.

Copyright Page
Note concerning the SVP Server:
This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to correct
the interference at his own expense.

Note concerning shielded cable:
NEC Business Solutions Ltd. recommends the use of shielded cable for all
external signal connections in order to maintain FCC Part 15 emissions
requirements.
Note concerning the NEC Business Solutions Ltd. Wireless
Telephones:
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Important Safety Information
Follow these general precautions while installing telephone
equipment:
• Never install telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the jack
is specifically designed for wet locations.
• Never touch uninsulated telephone wires or terminals unless
the telephone line has been disconnected at the network
interface.
• Use caution when installing or modifying telephone lines.
WARNING
Changes or modifications to this equipment not
approved by NEC Business Solutions Ltd. may
cause this equipment to not comply with part 15
of the FCC rules and void the user's authority to
operate this equipment.
WARNING
NEC Business Solutions Ltd. products contain no
user-serviceable parts inside. Refer servicing to
qualified service personnel.

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SVP Server Installation, Setup, & Maintenance Manual - Revision 1
Contents
Introduction 1-1
About this Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Using this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
How this Guide is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
SVP Server Overview 2-1
Quality of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Multiple SVP Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
The Timing Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
SVP Server Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
System Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
System Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
SVP Server Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Installing the SVP Server 3-1
Customer Required Material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Locate the SVP Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Mounting and Connecting the SVP Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Mounting the SVP Server to Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Mounting the SVP Server to Wall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Connecting SVP Server to LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Connecting Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

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Configuring the SVP Server 4-1
Connecting to the SVP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Connecting via the Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Connecting Via Telnet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
The System Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Network Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Send All. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
SVP Server Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
IP System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
160 Series. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
170 Series. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Change Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Swapping/Adding/Deleting SVP Servers5-1
IP System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Adding a SVP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Removing a SVP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Changing the Master SVP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
UNIVERGE WL System Telephony Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Software Maintenance 6-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Troubleshooting via System Status Menu 7-1
Troubleshooting Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Error Status Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

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SVP Server Installation, Setup, & Maintenance Manual - Revision 1
Network Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Software Version. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
Index Index-1

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SVP ServerInstallation, Setup, & Maintenance Manual - Revision 1
Figures
Figure Title Page
2-1 IP telephony system example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
2-2 Telephony Gateway System Example. . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
2-3 SVP Server Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
4-1 Netlink SVP-II System Menu window . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
4-2 Network Configuration window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
4-3 Configuration window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
4-4 160 Series SVP-II Configuration window. . . . . . . . . . . . . . . . . . . . . . . . . 4-8
4-5 170 Series SVP-II Configuration window. . . . . . . . . . . . . . . . . . . . . . . . 4-10
4-6 Change Password window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
7-1 System Status Menu window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
7-2 Network Status window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
7-3 Software Version Numbers window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5

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vii
SVP Server Installation, Setup, & Maintenance Manual - Revision 1
Tables
Table Title Page
1-1 Document Conventions Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
2-1 SVP Server Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
2-2 Server capacity in multiple Server environment . . . . . . . . . . . . . . . . . . 2-4
2-3 IP SVP Server Capacity—multiple environment . . . . . . . . . . . . . . . . . . 2-4
2-4 SVP Server Front Panel Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
3-1 Customer Requirements for SVP Server . . . . . . . . . . . . . . . . . . . . . . . . 3-1
3-2 Equipment Requirements—rack mount . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
4-1 VT-100 terminal configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
4-2 System Menu window elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
4-3 160 Series Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
4-4 170 Series Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
7-1 Active Alarms on the Error Status window . . . . . . . . . . . . . . . . . . . . . . . 7-2
7-2 Network Status window Troubleshooting Information . . . . . . . . . . . . . . 7-4

viii Tables
SVP Server Installation, Setup, & Maintenance Manual - Revision 1

1-1
SVP ServerInstallation, Setup, & Maintenance Manual - Revision 1
1
Introduction
Welcome to the SVP Server Installation, Setup, and Maintenance
Manual. This manual provides information needed to install
and configure the SVP Server.
Chapter Topics •About this Document
•Using this Manual
•Document Conventions
About this Document
This document explains how to configure and maintain the SVP Server
within the telephony system.
Using this Manual
This guide is designed to make the installation, setup, and maintenance
processes easy to understand and simple to use. There are examples of
the windows with step-by-step instructions for the procedures you need
to perform.
How this Guide is Organized
Chapter 1
Introduction This chapter outlines how to use the manual, including the organization,
chapter layout, and conventions used in the SVP Server Installation,
Setup, and Maintenance Manual.
Chapter 2
SVP Server
Overview
This chapter describes multiple SVP Servers, timing functions,
system components, capacity, and the front panel.
Chapter 3
Installing the
SVP Server
This chapter details the installation and connection procedures for the
SVP Server.
Chapter 4
Configuring the
SVPServer
This chapter describes how to connect to the SVP Serveras well as
the IP, system, and network configurations.

1-2 Introduction
SVP ServerInstallation, Setup, & Maintenance Manual - Revision 1
Chapter 5
Swapping/Adding/
Deleting SVP
Servers
This chapter describes how to swap, add, and delete SVP Servers.
Chapter 6
Software
Maintenance
This chapter details obtaining software updates for the SVP Server's
proprietary software programs.
Chapter 7
Troubleshooting
via System
Status Menu
This chapter describes how to troubleshoot errors using the System
Status Menu which can be opened from the main menu window of the
SVP Server.
Document Conventions
This guide uses the conventions listed in Table 1-1.
Table 1-1 Document Conventions Procedures
When you see: It means: Example
Boldfaced
• Field names
• Button names
• Drop-down list names
• Commands, keywords, or
other user input
Enter the ID in the Name field.
Click Save.
Select the names from the Admin’s
drop-down list.
Enter login admin at the command
prompt.
Capitalized
• Menu names
• Window names
• Dialog box names
From the File menu, choose Save.
From the Directory window, select
Edit > Modify.
Click OK to save and close the
Account Properties dialog box.
Menu > Submenu
(boldfaced font) • Menu paths Select Edit > Modify.
CTRL+S
(boldfaced font)
CTRL+Shift+S • Shortcut keys PressCTRL+S tosaveyourchanges.
F1
(boldfaced font) • Function keys Press F1 to access the online help.
Click
Right-click
• Click the left mouse button
• Click the right mouse button
Click OK to save your changes.
Right-clickandselectDeletefromthe
shortcut menu.
Warning Usedtowarnagainstpossiblehuman
injuryorriskofdeathfromanactionor
event.

Introduction 1-3
SVP ServerInstallation, Setup, & Maintenance Manual - Revision 1
Step-by-step instructions are numbered. If more than one option is
available to complete a task in a procedure, the options may appear as
follows:
Step 1 Do one of the following to add a field to the Employee directory.
—Select the desired field from the Employee field and click Add.
—Double-click the desired field from the Employee field.
Step 2 To select all of the available fields, click Add all.
Caution Used when equipment or data could
be damaged by an action or event.
Important Emphasizes a MUST read statement.
Note Used to point out special details that
you must know or actions that you
must take relevant to your current
actions.
Tip Describes time-saving ideas and
other useful information for
completing procedures.
Reference Indicates a reference to another
related document.
When you see: It means: Example
NOTE
• The UNIVERGE WL System SVP Serverand SVP Server are the same product in this
document.
• The UNIVERGE WL System MH110 Wireless Telephone/Mobile Handset and the The
UNIVERGE WL System MH120 Wireless Telephone/Mobile Handset and the MH110
Wireless Telephone/Mobile Handset or the MH120 Wireless Telephone/Mobile Handset,
are the same products, respectively, in this document.

1-4 Introduction
SVP ServerInstallation, Setup, & Maintenance Manual - Revision 1

2-1
SVP ServerInstallation, Setup, & Maintenance Manual - Revision 1
2
SVP ServerOverview
This chapter describes the SVP Servercapacity and details the SVP
Server front panel.
Chapter Topics •Quality of Service
•Multiple SVP Servers
•The Timing Function
•SVP ServerCapacity
•SVP ServerFront Panel
Quality of Service
SVP Serveris a Quality of Service (QoS) mechanism that is an
Ethernet LAN device that works with the access point (AP) to provide
QoS on the wireless LAN. It is implemented in the Wireless Telephone
and AP to enhance voice quality over the wireless network.
All voice packets to and from the UNIVERGE WL Mobile Handsets are
intercepted by the SVP Serverand encapsulated for prioritization as
they are routed to and from an IP telephony server or gateway.
Preference is given to voice packets over data packets on the
wireless medium, increasing the probability that all voice packets are
transmitted efficiently and with minimum delay. SVP Serveris
fully compliant with the IEEE 802.11 and 802.11b standards.
SVP Serveris required for QoS because the current IEEE 802.11b
wireless LAN standard provides no mechanism for differentiating audio
packets from data packets. This standard is undergoing revision to
version 802.11e to provide all the functionality of SVP Server in an
industry standard thus ensuring high-quality voice in a mixed client
environment. Once 802.11e is ratified, NEC Business Solutions Ltd.
and its 802.11 technology partners will adopt the new specification.
When the 802.11e specification replaces SVP Server, the Wireless
Telephones can be upgraded and the SVP Servercan be removed from
the system.

2-2 SVP ServerOverview
SVP ServerInstallation, Setup, & Maintenance Manual - Revision 1
Multiple SVP Servers
Multiple SVP Serverenvironments are those which have more than one
SVP Serverin the same subnet in order to accommodate larger
systems and higher call capacity.
In a system comprised of multiple SVP Servers using an IP protocol,
a master SVP Servermust be identified. The master SVP Server
must have a static IP address. The Wireless Telephones and the other
SVP Servers locate the master by using a static IP address, DHCP, or
DNS. The loss of a non-master SVP Server does not significantly affect
the operation of the remaining SVP Servers. However, the loss of
the master SVP Server results in a loss of all communication between
all of the SVP Servers. This also means that the loss of the master
SVP Server results in the loss of all active calls and Wireless Telephones
cannot check-in until communication with the master is reestablished.
In a UNIVERGE WL System Telephony Gateway system using multiple
SVP Servers, there is no “master” server.
The Timing Function
In the UNIVERGE WL System Telephony Gateway environment, SVP
Servers provide the “timing” function for active calls. In multiple
SVP Serverenvironments, the active calls are distributed across the
SVP Servers. In the IP PBX environment, SVP Servers provide both the
connection or “gateway” to the IP PBX for the Wireless Telephones and
the “timing” function for active calls. This “gateway” function is
distributed across the SVP Servers.
In both environments, the number of active SVP Servers is determined
dynamically. Whenever SVP Servers are added to or removed from
the system, the distribution of “timing” function for active calls, as well
as the “gateway” function in the IP PBX environment, is affected.
NOTE
IP multicast addresses are used by the MH120 Wireless Telephone Push to Talk
(PTT) feature. This requires that multicasting be enabled on the subnet used for the
Mobile Handsets, SVP Server, and telephony gateways.
Routers are typically configured with filters to prevent multicast traffic from flowing
outside of specific domains. The wireless LAN can be placed on a separate VLAN or
subnet to reduce the effects of broadcast and multicast traffic from devices in other
network segments.

SVP ServerOverview 2-3
SVP Server Installation, Setup, & Maintenance Manual - Revision 1
In a Telephony Gateway environment, the addition of a SVP Server
is detected as soon as the new SVP Serveris up and running. The new
SVP Serverimmediately starts providing the “timing” function for the
appropriate Wireless Telephones. The user should not detect any
change.
If a SVP Serveris removed, the removal is detected within one minute.
During this time, any Wireless Telephone that was using the SVP Server
that was removed will be affected in one of the following ways:
• If the Wireless Telephone was not in a call, it may lose contact with its
Telephony Gateway, resulting in a check-out/check-in sequence.
• If the Wireless Telephone was in a call, the audio will be lost and the
call will be dropped.
SVP ServerCapacity
The SVP Serverrequires a CAT 5 cable connection between its network
port and the Ethernet switch. The SVP Serverauto-negotiates to the
type of port on the Ethernet switch and supports 10Base-T, 100Base-T,
full-duplex and half-duplex port types. Table 2-1 lists the maximum
number of calls the SVP Serveris able to handle.
Table 2-1 SVP ServerCapacity
Multiple SVP Servers can be used in the Telephony Gateway and IP
System environments.
Table 2-2 shows the capacity of Telephony Gateways in a multiple SVP
Serverenvironment.
Supported Calls
Gateways 10Base-T 100Base-T Number of Wireless
Telephones Supported
IP Gateway 10 80 500
Telephony Gateway 10 120 640

2-4 SVP ServerOverview
SVP ServerInstallation, Setup, & Maintenance Manual - Revision 1
Table 2-2 Gateway capacity in multiple Gateway environment
Table 2-3 shows the capacity of an IP SVP Serverin a multiple
IP SVP Serverenvironment.
Table 2-3 IP SVP ServerCapacity—multiple environment
SVP Servers
Calls per
server Total Calls Gateways Erlangs #WTs 15% use #WTs 25% use #WTs 50% use
1120 120 15 103 240 240 206
2120 240 30 219 480 480 438
3120 320* 40 336 640 640 640
NOTE
Limited by the eight simultaneous calls supported by each Telephony Gateway. *
* This note only applies when there are 3 SVP Servers and 320 total calls.
SVPServers
Calls per
server Total Calls Erlangs #WTs 10% use #WTs 15% use #WTs 20% use
180 80 65 500 433 325
264 128 111 1000 740 555
360 180 160 1500 1067 800
458 232 211 2000 1407 1055
557 285 262 2500 1747 1310
656 336 312 3000 2080 1560
756 392 367 3500 2447 1835
855 440 415 4000 2767 2075
955 495 469 4500 3127 2345
10 55 550 524 5000 3493 2620
11 55 605 578 5500 3853 2890
12 54 648 621 6000 4140 3105
13 54 702 674 6500 4493 3370
14 54 756 728 7000 4853 3640
15 54 810 782 7500 5213 3910
16 54 864 836 8000 5573 4180