NEC NEC Express5800 Series Operating manual

40.103.01-104.02
March 2015
©NEC Corporation 2014
NEC Express Server
Express5800 Series
Express5800/B120f
EXP436A
Maintenance Guide
Chapter 1 Maintenance
Chapter 2 Useful Features
Chapter 3 Appendix

Documents for This Product
Express5800/B120f Maintenance Guide
2
Documents for This Product
Documents for this product are provided as booklets ( ) or electronic manuals ( ) on the EXPRESSBUILDER
DVD ( ).
Safety Precautions and
Regulatory Notices
Describes points of caution to ensure the safe use of this server.
Read these cautions before using this server.
Getting Started
Describes how to use this server, from unpacking to operations.
See this guide first and read the outline of this product.
User’s Guide
Chapter 1: General Description Overviews, names, and functions of the server’s parts
Chapter 2: Preparations Installation of additional options, connection of peripheral devices,
and suitable location for this server
Chapter 3: Setup System BIOS configurations and summary of EXPRESSBUILDER
Chapter 4: Appendix Specifications and other information
Installation Guide (Windows)
Chapter 1: Installing Windows Installation of Windows and drivers, and precautions for installation
Chapter 2: Installing Bundled
Software
Installation of NEC ESMPRO, Universal RAID Utility, and other
bundled software
Maintenance Guide
Chapter 1: Maintenance Server maintenance and troubleshooting
Chapter 2: Useful Features The detail of system BIOS settings, RAID Configuration Utility, and
EXPRESSBUILDER
Chapter 3: Appendix Error messages and Windows Event Logs
Other documents
The detail of NEC ESMPRO, Universal RAID Utility, and other features.
PDF
PDF
PDF
PDF
PDF
EXPRESSBUILDER

Contents
Express5800/B120f Maintenance Guide 3
Contents
Documents for This Product..................................................................................................................................2
Contents................................................................................................................................................................3
Notations Used in This Document.........................................................................................................................6
Notations used in the text ...................................................................................................................6
Optical disk drive.................................................................................................................................6
Hard disk drive....................................................................................................................................6
Removable media...............................................................................................................................6
Abbreviations of Operating Systems (Windows).................................................................................7
Trademarks...........................................................................................................................................................8
Warnings and Additions to This Document............................................................................................................9
Latest editions.....................................................................................................................................9
Chapter 1 Maintenance......................................................................................................................................10
1. Transfer, Movement, and Disposal.................................................................................................................11
1.1 Transfer to a Third Party............................................................................................................11
1.2 Disposal of the Server and Consumables..................................................................................12
1.3 Regarding the Transportation of This Server .............................................................................12
1.4 Moving and Storing....................................................................................................................13
2. Daily Maintenance..........................................................................................................................................15
2.1 Checking and Applying Updates................................................................................................15
2.2 Checking Alerts..........................................................................................................................15
2.3 Status Indicator LEDs................................................................................................................16
2.4 Backup.......................................................................................................................................16
2.5 Cleaning.....................................................................................................................................16
2.5.1 Cleaning the server ................................................................................................17
2.5.2 Cleaning the tape drive...........................................................................................17
2.5.3 Cleaning the keyboard and mouse.........................................................................17
3. User Support ..................................................................................................................................................18
3.1 Maintenance Services................................................................................................................18
3.2 Before Asking for Repair............................................................................................................18
4. Collecting Failure Information.........................................................................................................................19
4.1 Collecting Event Logs................................................................................................................19
4.1.1 Windows Server 2012 R2 / Server 2012 ................................................................19
4.1.2 Windows Server 2008 R2 / Windows Server 2008.................................................21
4.2 Collecting Configuration Information..........................................................................................22
4.2.1 Windows Server 2012 R2 / Server 2012 ................................................................22
4.2.2 Windows Server 2008 R2 / Windows Server 2008.................................................22
4.3 Collecting User-Mode Process Dump........................................................................................23
4.4 Collecting Memory Dump...........................................................................................................23
5. Troubleshooting..............................................................................................................................................24
5.1 Problem of Powering on.............................................................................................................24
5.2 Problem of Starting EXPRESSBUILDER...................................................................................27
5.3 Problem of Installing OS............................................................................................................29
5.4 Problem of Starting OS..............................................................................................................33
5.5 Problem of Windows STOP Error ..............................................................................................34
5.6 Problem of Operating RAID System..........................................................................................35
5.7 Problem of Using Internal Devices and Other Hardware ...........................................................36
5.8 Problem of OS Operation...........................................................................................................39
5.9 Problem of EXPRESSBUILDER on Windows............................................................................41
5.10 Problem of Bundled Software..................................................................................................42

Contents
Express5800/B120f Maintenance Guide
4
5.11 Problem of Optical Disk Drive..................................................................................................43
5.12 Problem of Powering Off .........................................................................................................43
6. Windows System Recovery............................................................................................................................44
6.1 Recovery of Windows Server 2012 R2 and Windows Server 2012...........................................44
6.2 Recovery of Windows Server 2008 R2 and Windows Server 2008...........................................44
7. Resetting and Clearing the Server..................................................................................................................45
7.1 Hardware Reset.........................................................................................................................45
7.2 Software Reset..........................................................................................................................45
7.3 BMC Reset ................................................................................................................................46
7.4 Forced Shutdown.......................................................................................................................47
8. System Diagnostics........................................................................................................................................48
8.1 Tests ..........................................................................................................................................48
8.2 Usage of System Diagnostics....................................................................................................49
9. Offline Tools....................................................................................................................................................51
9.1 Starting Offline Tools..................................................................................................................51
9.2 Features of Offline Tools............................................................................................................52
9.3 Console-less feature..................................................................................................................53
9.3.1 How to remotely control..........................................................................................53
9.3.2 Preparation.............................................................................................................53
Chapter 2 Useful Features.................................................................................................................................54
1. System BIOS..................................................................................................................................................55
1.1 Starting SETUP .........................................................................................................................55
1.2 Parameters................................................................................................................................55
1.2.1 Main........................................................................................................................56
1.2.2 Advanced................................................................................................................57
1.2.3 Security ..................................................................................................................85
1.2.4 Server.....................................................................................................................89
1.2.5 Boot........................................................................................................................93
1.2.6 Save & Exit.............................................................................................................96
2. Flash FDD ......................................................................................................................................................97
2.1 Notes on Using Flash FDD........................................................................................................97
2.1.1 Compensation for recorded data............................................................................97
2.1.2 Handling Flash FDD...............................................................................................97
2.1.3 Using on EXPRESSBUILDER................................................................................97
3. Power Control Feature ...................................................................................................................................98
3.1 Notes on Using Windows Server 2008, 2008 R2, 2012, and 2012 R2 ......................................98
4. RAID System Configuration............................................................................................................................99
4.1 Ctrl-R .........................................................................................................................................99
4.1.1 Ctrl-R Supported Functions....................................................................................99
4.1.2 Ctrl-R Menu............................................................................................................99
4.1.3 Operation for Ctrl-R features ................................................................................120
4.2 HII............................................................................................................................................130
4.2.1 HII Supported Functions.......................................................................................130
4.2.2 HII Menu...............................................................................................................130
4.2.3 Operation using HII...............................................................................................141
4.3 Off-line Utility and Universal RAID Utility .................................................................................166
5. Details of EXPRESSBUILDER.....................................................................................................................168
5.1 Starting EXPRESSBUILDER...................................................................................................168
5.2 Menus of EXPRESSBUILDER.................................................................................................169
5.3 Utilities in EXPRESSBUILDER................................................................................................172
5.4 Installing EXPRESSBUILDER.................................................................................................173
5.5 EXPRESSBUILDER Command Line Interface........................................................................173
6. EXPRESSSCOPE Engine 3.........................................................................................................................174

Contents
Express5800/B120f Maintenance Guide 5
7. NEC ESMPRO .............................................................................................................................................175
7.1 NEC ESMPRO ServerAgentService (for Windows).................................................................175
7.2 NEC ESMPRO Manager..........................................................................................................176
7.3 NEC ESMPRO Agent Extension..............................................................................................177
7.4 Server Configuration Utility......................................................................................................177
7.5 NEC ExpressUpdate Agent......................................................................................................177
8. NEC Product Info Collection Utility...............................................................................................................178
8.1 Usage ......................................................................................................................................178
9. Universal RAID Utility...................................................................................................................................179
10. Advanced LAN Configuration ......................................................................................................................180
10.1 NPAR Configuration ..............................................................................................................180
10.1.1 In UEFI mode......................................................................................................180
10.1.2 In Legacy mode..................................................................................................181
10.2 iSCSI Offload.........................................................................................................................183
10.3 Precautions on Using vIO Control Feature............................................................................188
10.4 Precautions on Using Internal Flash Memory........................................................................190
11. Express Report Service / Express Report Service (HTTPS)......................................................................191
12. Express Report Service (MG) ....................................................................................................................192
Chapter 3 Appendix..........................................................................................................................................193
1. Error Message of POST and Virtual LCD.....................................................................................................194
2. List of Windows Event Logs .........................................................................................................................206
3. Glossary.......................................................................................................................................................220
4. Revision Record...........................................................................................................................................221

Notations Used in This Document
Express5800/B120f Maintenance Guide
6
Notations Used in This Document
Notations used in the text
In addition to safety-related symbols urging caution, three other types of notations are used in this document.
These notations have the following meanings.
Important Indicates critical items that must be followed when handling hardware or operating software. If
the procedures described are not followed, hardware failure, data loss, and other serious
malfunctions could occur.
Note Indicates items that must be confirmed when handling hardware or operating software.
Tips Indicates information that is helpful to keep in mind when using this server.
Optical disk drive
This server is equipped with one of the following drives. These drives are referred to as optical disk drive in this
document.
● DVD-ROM drive
● DVD Super MULTI drive
Hard disk drive
Unless otherwise stated, hard disk drive described in this document refers to both of the following.
● Hard disk drive (HDD)
● Solid state drive (SSD)
Removable media
Unless otherwise stated, removable media described in this document refer to the following.
● USB flash drive
● Flash FDD

Notations Used in This Document
Express5800/B120f Maintenance Guide 7
Abbreviations of Operating Systems (Windows)
Windows Operating Systems are referred to as follows.
See Chapter 1 (1.2 Supported Windows OS) in Installation Guide (Windows) for detailed information.
Notations in this document Official names of Windows
Windows Server 2012 R2 Windows Server 2012 R2 Standard
Windows Server 2012 R2 Datacenter
Windows Server 2012 Windows Server 2012 Standard
Windows Server 2012 Datacenter
Windows Server 2008 R2 Windows Server 2008 R2 Standard
Windows Server 2008 R2 Enterprise
Windows Server 2008 * Windows Server 2008 Standard
Windows Server 2008 Enterprise
* Windows Server 2008 is 32-bit(x86) only in this manual.

Trademarks
Express5800/B120f Maintenance Guide
8
Trademarks
EXPRESSSCOPE and ExpressUpdate are registered trademarks of NEC Corporation.
Microsoft, Windows, and Windows Server are registered trademarks or trademarks of Microsoft Corporation in the United States and
other countries. Intel, Pentium, and Xeon are registered trademarks of Intel Corporation of the United States. AT is a registered
trademark of International Business Machines Corporation of the United States and other countries. Adaptec, its logo, and SCSISelect
are registered trademarks or trademarks of Adaptec, Inc. of the United States. LSI and the LSI logo design are trademarks or registered
trademarks of LSI Corporation. Avago, LSI, and the LSI & Design logo are trademarks or registered trademarks of Avago Technologies
in the United States and/or other countries. Adobe, the Adobe logo, and Acrobat are trademarks of Adobe Systems Incorporated. DLT
and DLTtape are trademarks of Quantum Corporation of the United States. PCI Express is a trademark of Peripheral Component
Interconnect Special Interest Group. Linux is a trademark or registered trademark of Linus Torvalds in Japan and other countries. Red
Hat® and Red Hat Enterprise Linux are trademarks or registered trademarks of Red Hat, Inc. in the United States and other countries.
All other product, brand, or trade names used in this publication are the trademarks or registered trademarks of their respective
trademark owners.

Warnings and Additions to This Document
Express5800/B120f Maintenance Guide
9
Warnings and Additions to This Document
Unauthorized reproduction of the contents of this document, in part or in its entirety, is prohibited. 1.
This document is subject to change at any time without notice. 2.
Do not make copies or alter the document content without permission from NEC Corporation. 3.
If you have any concerns, or discover errors or omissions in this document, contact your sales 4.
representative.
Regardless of article 4, NEC Corporation assumes no responsibility for effects resulting from your
5.
operations.
The sample values used in this document are not actual values.
6.
Keep this document for future reference.
Latest editions
This document was created based on the information available at the time of its creation. The screen images,
messages and procedures are subject to change without notice. Substitute as appropriate when content has
been modified.
The most recent version of the guide, as well as other related documents, is also available for download from the
following website.
http://www.nec.com/

Express5800/B120f Maintenance Guide
10
NEC Express5800 Series
Express5800/B120f
Maintenance
This chapter explains maintenance of server, and what actions are to be taken in case of trouble when operating
this server.
1. Transfer, Movement, and Disposal
Describes how to transfer this server to a third party. Also describes how to dispose, move and store this
server.
2. Daily Maintenance
Describes what you must confirm for daily use, how to manage files, and how to clean the server.
3. User Support
Describes various services on this product.
4. Collecting Failure Information
Describes how to collect information about the location where a failure occurred and its cause when the
server malfunctions. See this section in case of a failure.
5. Troubleshooting
Describes how to identify the causes of problems and what actions are to be taken to address them. See this
section when you suspect a failure.
6. Windows System Recovery
Describes Windows recovery setup. See this section when Windows is corrupt.
7. Resetting and Clearing the Server
Describes how to reset or clear the server. See this section when the server is not working.
8. System Diagnostics
Describes the system diagnostics of this server.
9. Offline Tools
Describes tools for preventive maintenance of this product.

1. Transfer, Movement, and Disposal
Express5800/B120f Maintenance Guide 11
Chapter 1 Installing Windows
1. Transfer, Movement, and Disposal
1.1 Transfer to a Third Party
Note the following if you want to transfer or sell the server to a third party.
Server
Be sure to provide the server’s instruction manuals (including electronic manuals) to the third party.
Data on the hard disk drive
Be sure to erase the data stored in hard disk drive to prevent the leakage of sensitive data, such as
customer information or company management information, to any third parties.
Important NEC assumes no liability for data leakage.
Data seems to be erased when you empty "Recycle Bin" of Windows or run the "format" command of the
operating system. However, the actual data remains on the hard disk drive. Data not erased completely
might be restored by special software and used for unexpected purposes.
Bundled software
Observe the following precautions when transferring the bundled software to a third party.
– Transfer them with the server.
– All provided CD/DVD and documents must be transferred and no backup copies must be retained.
– Transfer requirements listed in "Software License Agreement" that comes with software must be
satisfied.
– Bundled software on client PC must be uninstalled before transferring.

1. Transfer, Movement, and Disposal
Express5800/B120f Maintenance Guide
12
Chapter 1 Installing Windows
1.2 Disposal of the Server and Consumables
●Dispose of the server, hard disk drives, optional board, and battery according to laws and regulations of the
central and/or local government. Also dispose of the power cord attached to this product together with the
server to prevent diversion to other products.
Note For disposal (or replacement) of the battery on the motherboard of the server,
consult with your sales representative.
It is your responsibility to completely erase all data stored on storage devices
such as solid state drives, backup data cartridges, or any other media (such as
CD-R/CD-RW) so that the data cannot be restored by a third party.
●Some components including fans, built-in batteries, and the optical disk drive work for a limited period of
time and require replacement. For stable operation of the server, NEC recommends you regularly replace
these components. Contact your sales representative for information on replacement or the lifetime of
components.
1.3 Regarding the Transportation of This Server
This server and/or some of the associated optional devices uses lithium metal batteries or lithium ion batteries.
Regulations for air/ocean transportation apply when transporting lithium batteries. Conform to the
regulations if you want to transport this server or optional devices by air or ship.

1. Transfer, Movement, and Disposal
Express5800/B120f Maintenance Guide 13
Chapter 1 Installing Windows
1.4 Moving and Storing
Follow the steps below if you want to relocate or store this server.
WARNING
Be sure to observe the following precautions to use the server safety. Failure to
observe the precautions may cause death or serious injury. For details, see
Safety Precautions and Regulatory Notices.
●Do not disassemble, repair, or alter the server.
●Do not remove the lithium battery, NiMH, or Li-ion battery.
●Disconnect the power plug before installing or removing the server.
CAUTION
Be sure to observe the following precautions to use the server safely. Failure to
observe the precautions may cause burns, injury, and property damage. For
details, see Safety Precautions and Regulatory Notices.
●Make sure to complete installation.
●Do not get your fingers caught.
●Be careful of handling internal components that may be at high
temperatures.
Note If the server has hard disk drives, move the server while being careful not to
damage the drive.
When storing the server, monitor the environmental conditions of the storage
area.
Temperature: 10C to 55C, Humidity: 20% to 80%
(No dew condensation is permitted)
Tips Make backup copies of important data stored in the hard disk drive.

1. Transfer, Movement, and Disposal
Express5800/B120f Maintenance Guide
14
Chapter 1 Installing Windows
1. Power off the server (POWER LED lights amber).
2. Disconnect the cables from the server.
3. Unmount the server from the Blade Enclosure.
4. Pack the server securely to protect from damage, shock, and vibration.
Important If the server is suddenly moved from a cold place to a warm place,
condensation will occur and cause failures. Wait for a sufficient period of
time before using the server and other components.
Note Check and adjust the system clock before operating after relocating or storing the
server.

2. Daily Maintenance
Express5800/B120f Maintenance Guide 15
Chapter 1 Installing Windows
2. Daily Maintenance
To use this server under good conditions at all times, periodically check and maintain as follows. If failures are
found, ask your sales representative, avoiding impossible operation.
2.1 Checking and Applying Updates
Express5800 Series posts update information for BIOS, firmware (FW), driver, and others of the server and
peripheral devices on our website. We recommend you to apply the latest update always.
NEC corporate site: http://www.nec.com/
[Support & Downloads]
NEC also provides ExpressUpdate that helps you to download and install updates that must be applied to BIOS
and FW of the server.
ExpressUpdate is contained in EXPRESSBUILDER provided with the server.
Tips NEC recommends that you back up data before applying the latest update.
2.2 Checking Alerts
Use NEC ESMPRO Manager (for Windows) to constantly verify that no abnormalities are discovered on the
monitored server and that no alerts have been issued.
Example image of NEC ESMPRO Manager
NEC ESMPRO Mana
g
e
r
A
lertViewe
r

2. Daily Maintenance
Express5800/B120f Maintenance Guide
16
Chapter 1 Installing Windows
2.3 Status Indicator LEDs
After powering on the server or before shutting down the system and powering off the server, check the status
indicator LEDs on the front of the server. For the functions and descriptions of LEDs, see Chapter 1 (5. Names
and Functions of Parts) in User’s Guide. If the indicator shows the server abnormality, contact your sales
representative.
2.4 Backup
We recommend that you periodically back up the data on hard disk drive. For backup storage devices suitable
for the CPU blade and backup tools, consult with your sales representative.
If a RAID array has been configured on your system, back up the RAID configuration data. We also recommend
that you back up it after a rebuilt process required due to hard disk drive failure. For details, see Chapter 2 (5.3
Utilities in EXPRESSBUILDER).
2.5 Cleaning
Regularly clean the server to keep it in good condition.
WARNING
Be sure to observe the following precautions to use the server safety. Failure to observe the
precautions may cause death or serious injury. For details, see Safety Precautions and Regulatory
Notices.
●Do not disassemble, repair, or alter the server.
●Disconnect the power plug before cleaning the server.

2. Daily Maintenance
Express5800/B120f Maintenance Guide 17
Chapter 1 Installing Windows
2.5.1 Cleaning the server
Wipe the external surfaces of the server with a dry soft cloth. Follow the steps below if stains remain on the
surfaces.
Important Do not use thinner, benzene, and other volatile solvents to clean the
server.
The power outlet, cables, connectors, and the inside of the server must
be kept dry.
1. Confirm that the power is off (POWER LED lights amber).
2. Unmount the server from the Blade Enclosure.
3. Be sure not to touch the connector section on the front and back of the server.
4. Soak a soft cloth in neutral detergent that is diluted with cold or lukewarm water, and squeeze it firmly.
5. Rub off stains on the server with the cloth prepared in step 4.
6. Soak a soft cloth in water, squeeze it firmly, and wipe the server with it once again.
7. Wipe the server with a dry cloth.
2.5.2 Cleaning the tape drive
A dirty tape drive head causes unsuccessful file backup and damages the tape cartridge. Periodically clean the
tape drive with the designated cleaning tape.
For the cleaning interval and method, the estimated usable period and lifetime of the tape cartridge, refer to the
instructions attached to the tape drive.
2.5.3 Cleaning the keyboard and mouse
Wipe the surface of the keyboard with a dry cloth after confirming that the whole system, including the server
and the peripherals, are shut down and the POWER LED is off.
An optical mouse does not work properly if the lens area is not clean. Wipe the sensor with a dry cloth to remove
any dirt or dust.

3. User Support
Express5800/B120f Maintenance Guide
18
Chapter 1 Installing Windows
3. User Support
Before getting after-sales service, check the contents of the warranty and service.
3.1 Maintenance Services
Service representatives from NEC subsidiary companies or companies authorized by NEC provide
maintenance services. For the services, contact your sales representative.
3.2 Before Asking for Repair
If you think that a failure occurred, follow the steps below:
1. Check if the power cord and cables to other products are properly connected.
2. See Chapter 1 (5. Troubleshooting). If you find a symptom similar to your problem, take the action as
instructed.
3. Confirm that the required software has been properly installed.
4. Scan for viruses using commercial antivirus software.
If the problem persists after taking the measures above, contact your sales representative. Take notes on LED
indications and the display on the screen at the failure, which will be useful information for the repair.

4. Collecting Failure Information
Express5800/B120f Maintenance Guide 19
Chapter 1 Installing Windows
4. Collecting Failure Information
If the server does not work correctly, you can collect failure information by using the following way.
The failure information to be described below is to be collected only at the request of your sales representative.
Important Do not reset during dumping memory or restarting even if the message of
virtual memory shortage appears.
4.1 Collecting Event Logs
To collect the various event logs of the server, follow the steps below.
Tips If a STOP error, system error, or system stall occurs, restart the system and follow
the steps below.
4.1.1 Windows Server 2012 R2 / Server 2012
1. Click Settings from Charms bar.
To go to step 4, you can directly choose Event Viewer by right-clicking on the lower left corner of the
screen.
Settings Event Viewer
2. Click Control Panel under Settings.

4. Collecting Failure Information
Express5800/B120f Maintenance Guide
20
Chapter 1 Installing Windows
3. Click View event logs under System and Security.
4. In Windows Logs, select the type of log.
Application records events related to applications.
Security records events related to security.
System records events that occur in Windows system components.
5. On the Action menu, select Save All Events As.
6. In File name, type the file name of the archived log.
7. In Save as type, select the type of the log file you want to save, and then click Save.