Nescafe Dolce Gusto neo User manual

USER MANUAL
SCAN ME
Read the Safety Precautions before rst use.
COFFEE SHOP AT HOME
NEW
YOUR

1
COFFEE SHOP AT HOME
NEW
YOU R
An eco-conscious system from bean – to-sip – to soil,
with technologically advanced machines and biodegradable
paper based pods to deliver high quality coee shop experience
in the comfort and convenience of your home.

2
OVERVIEW 3
RINSE 4
FIRST COFFEE 6
CONNECT YOUR MACHINE 8
CLEAN 9
DESCALE 11
HELP AND SUPPORT 13
CONTENTS

3
Water Tank
(1 L)
A++
ON/OFF (New)
To save energy, the
machine automatically
switches o after
1 minute (<0.015 W).
Slider
Pod Inlet / Shutter
Bluetooth®and WiFi LED
Start Button
Multi Coloured LED Ring
Drip Grid
Pod Bin
Drip Tray
OVERVIEW
GB / IE
220–240 V, 50/60 Hz,
1340–1600 W
3.4 kg
max. 15 bar
5–45 °C
41–113 °F
A = 15.37 cm
B = 30.10 cm
C = 31.93 cm
AB
C

4
RINSE
2Fill the water tank with ambient
temperature fresh drinking water.
Insert the water tank back into the
machine. Remove the drip tray.
4Switch ON the machine by pressing
the ON/OFF button on the right
side. The start button flashes green.
1Remove the water tank. Push it
from the left side toward the right.
Always keep the machine upright.
3Place an empty large container
(0.5 L) under the coee outlet.
Plug in the machine.
1/2

5
6Empty the container and water tank
when rinsing stops (the start button
goes steady green). Refill and
reinsert the water tank, reinsert the
drip tray. The machine is now ready
to be used.
5Close the slider (without a pod) and
press the start button for 5 seconds.
The start button flashes green twice
then starts softly dimming green.
Rinsing starts.
~5 s
RINSE 2/2

6
FIRST COFFEE
2Switch ON the machine by pressing
the ON/OFF button on the side.
Open the slider and insert the pod
in the correct direction. Close the
slider.
1Adjust the drip tray position
to your needs. Place the cup on the
drip tray. Ensure there is enough
water in the water tank and that
the machine is plugged in.
3Press the start button.
(The machine automatically
recognises the pod and sets the
correct volume and extraction
parameters.)
*click*
1/2
1
2
4
3
4 Once the extraction is finished, the
start button flashes green rapidly.
For a longer cup, press the start
button again while it is flashing.
Note: the pod will automatically be
ejected 10 seconds after extraction.
~10 s

7
NEW: To access the hot water
function, close the slider (without
a pod). Press the start button.
The button starts dimming green.
Clear hot water is dispensed.
6For a shorter cup, manually stop
the extraction at anytime by
pressing the start button.
NEW: For a coee shop experience
at home, enjoy authentic Americano.
Insert an Americano pod, coee will
be extracted first, then topped up
with hot water afterwards.
FIRST COFFEE 2/2
5Wait until the extraction stops.
Your coee is ready when the start
button goes back to steady green.
NEW

8
1 Have your phone near your machine
2 Enable Bluetooth® and WiFi on your phone
3 Open the NESCAFÉ® Dolce Gusto® app
4 Follow the pairing instructions
5 You’re connected once the icon is steady white
6 Earn points instantly for each extracted cup
CONNECT YOUR MACHINE
HOW TO PAIR YOUR MACHINE?
OR
DOWNLOAD DOLCE GUSTO APP
Access exclusive services and rewards.
SCAN ME
Cup customisation
Be rewarded
for every cup
Help and support
One Click
Re-order

9
CLEAN
2Empty the drip tray and rinse it
along with the drip grid with tap
water.
4Place an empty large container
(0.5 L) under the coee outlet.
Plug the machine. Switch it ON by
pressing the ON/OFF button.
1Rinse and clean the water tank
(a brush may be used). Fill it with
fresh water and insert it back into
the machine. Note: the water tank
is not dishwasher proof.
3Empty the pod bin and rinse it.
We recommend you clean the
drip tray and pod bin regularly.
Note: our pods are paper based
and biodegradable.
1/2

10
~5 s
6Empty the container and the water
tank, once rinsing is finished. Switch
o the machine and clean it with a
soft damp cloth. Dry it afterwards
with a soft dry cloth.
5The start button goes steady green.
Close the slider and press the start
button for 5 seconds until it blinks
twice and starts softly dimming
green. Rinsing starts.
CLEAN 2/2

11
0.5 L
X
X
DESCALE
1Mix 0.5 liter of tap water with the
NESCAFÉ® Dolce Gusto® liquid
descaler (sold on website). Pour the
solution into the empty water tank.
Descaling helps to keep
your machine alive and
ensure great in-cup
quality.
Do not use vinegar!
Be careful not to spill the
descaling liquid on the
machine! Do not unplug the
machine during descaling!
2Insert the water tank into the
machine. Remove the drip tray.
Place a 0.7 L min container
underneath the coee outlet.
TIP: connect your machine and
get an automatic notification
when it is time to descale.
~15 s
3To enter the descaling mode, switch
ON the machine, close the slider and
press the start button for 15 seconds
until it rapidly flashes orange twice.
The button then softly dims orange
and descaling starts. Once the button
turns blue, wait at least 2 minutes.
1/2
SCAN ME

12
5Remove the drip tray. Place an
empty large container (0.5 L)
underneath the coee outlet.
4After the 2 minutes have passed,
you can now start the rinsing
process. Refill the water tank with
tap water and insert it into the
machine.
7Empty the container and the water
tank once rinsing is finished. Refill
and reinsert the water tank, reinsert
the drip tray. The machine is now
ready to be used.
6Close the slider and press the start
button once. It starts to dim orange
softly. Rinsing starts.
DESCALE 2/2

13
HELP AND SUPPORT
1The machine is ready to brew
or brewing is completed.
1 The machine is brewing coee.
2 The machine is dispensing clear
hot water.
3The machine is in rinsing mode.
1 The machine is heating up.
2 The pod will be automatically
ejected to the pod bin after
10 seconds. The start button
flashes green (rapidly).
The start button turns steady green.
The start button is dimming green.
The start button flashes green.

14
HELP AND SUPPORT
Wait until the machine ejects the pod
automatically into the bin, then empty
the bin. Do not unplug the machine!
The start button flashes white rapidly:
is the pod bin full?
The water tank is empty. Refill it and
ensure it is properly back in place.
Press the start button to continue the
extraction.
The start button turns steady blue.
The beverage preparation stops part
way during the extraction or does not
start at all.

15
HELP AND SUPPORT
See the Descale section on pages 11,
12. If the start button turns orange, the
machine needs to be descaled. Note:
you should descale your machine at
least once a year.
The start button is orange, the machine
needs to be descaled!
Technical error. Call the
NESCAFÉ® Dolce Gusto® hotline.
The start button turns steady red.
SCAN ME
TIP: connect your machine
and get an automatic
notification when it is time
to descale.

16
The start button flashes yellow.
Pod is blocked / trapped inside the
machine.
The machine is unable to detect the
pod. Take out the pod and re-insert it
in a dierent direction (orientation).
If the extraction does not start, use a
new pod.
Open the slider and use a spoon to
either pull the pod up or push it into
the pod bin. Never put your fingers
inside the pod inlet!
HELP AND SUPPORT
1 2
1
2

17
Check if the power plug is correctly
plugged in. If the machine still cannot
be switched on, call the NESCAFÉ®
Dolce Gusto® hotline.
The machine cannot be switched on.
?
HELP AND SUPPORT
Descale the machine. See the
Descale section on pages 11, 12.
Note: you should descale your
machine every 3–4 months.
The beverage comes out slower (even
in droplets) or it is cooler than usual.
SCAN ME

18
Press the ON/OFF button and the
start button at the same time for
15 seconds, while the machine is on.
The start button flashes green 5 times.
Empty the water tank, rinse, refill it
with fresh drinking water and re-insert
it into the machine. Ensure it is
properly back in place. Before reuse,
rinse the machine (see page 4/5).
In some situations, our hotline might
recommend resetting the machine to
factory settings.
If the machine is left unused for more
than 2 days, the water tank and the
pod bin need to be emptied.
Note: Make sure that no pod remains
in the brewing unit if the machine is
not used for a long period of time.
15 s
+
HELP AND SUPPORT

19
Icon is not lit The machine is not connected. Redo
the Bluetooth® pairing and the WiFi
connection steps on page 8.
X
HELP AND SUPPORT
If the icon is blinking slowly, the
machine is trying to re-connect.
It might take a few seconds. If the
problem persists, check the online
FAQ. If the icon is blinking fast, the
machine’s firmware is being updated.
Icon is blinking
SCAN ME