NetComm 3G27WV-02 User manual

3G27WV-02
21Mbps Mobile Broadband
Router with Voice
USER GUIDE

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NetComm Wireless 3G27WV-02 User Guide
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Copyright
Copyright©2012 NetComm Wireless Limited. All rights reserved.
The information contained herein is proprietary to NetComm Wireless Limited. No part of this document may be translated,
transcribed, reproduced, in any form, or by any means without prior written consent of NetComm Wireless Limited.
Please note: This document is subject to change without notice.
Save Our Environment
When this equipment has reached the end of its useful life, it must be taken to a recycling centre and processed separately from
domestic waste.
The cardboard box, the plastic contained in the packaging, and the parts that make up this device can be recycled in accordance
with regionally established regulations. Never dispose of this electronic equipment along with your household waste. You may be
subject to penalties or sanctions under the law. Instead, ask for disposal instructions from your municipal government.
Please be responsible and protect our environment.
This manual covers the following products:
NetComm Wireless 3G27WV-02
DOCUMENT VERSION
DATE
1.0 - Initial document release
16/01/2013
Table 1 - Document Revision History

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Table of Contents
21Mbps Mobile Broadband Router with Voice.............................................................................................................................1
Table of Contents ..........................................................................................................................................................................3
Overview.........................................................................................................................................................................................5
Introduction................................................................................................................................................................................................... 5
Target Users..................................................................................................................................................................................................5
Prerequisites ................................................................................................................................................................................................. 5
Notation ........................................................................................................................................................................................................5
Product Introduction......................................................................................................................................................................6
Product Overview ..........................................................................................................................................................................................6
Package Contents......................................................................................................................................................................................... 6
Product Features........................................................................................................................................................................................... 6
Physical Dimensions and Indicators ............................................................................................................................................7
LED Indicators............................................................................................................................................................................................... 7
Interfaces .......................................................................................................................................................................................7
Physical Dimensions ......................................................................................................................................................................................8
Default Settings .............................................................................................................................................................................................8
Safety and Product Care ...............................................................................................................................................................9
Transport and Handling.................................................................................................................................................................9
Installation and Configuration of the NetComm Wireless 3G27WV-02......................................................................................10
Placement of your Router ............................................................................................................................................................................ 10
Avoid obstacles and interference.................................................................................................................................................................. 10
Cordless Phones ......................................................................................................................................................................................... 10
Choose the “Quietest” Channel for your Wireless Network ............................................................................................................................ 11
Hardware installation ................................................................................................................................................................................... 11
Connecting via a cable................................................................................................................................................................................. 11
Connecting wirelessly .................................................................................................................................................................................. 11
First-time Setup Wizard ............................................................................................................................................................................... 12
Management Console Login Procedure........................................................................................................................................................ 16
Basic Management Console ........................................................................................................................................................................ 17
Status Overview .................................................................................................................................................................................. 17
Wireless Overview................................................................................................................................................................................ 18
Internet Overview................................................................................................................................................................................. 19
Advanced Features......................................................................................................................................................................20
Status ......................................................................................................................................................................................................... 20
Usage Monitor..................................................................................................................................................................................... 20
Ethernet Port Status ............................................................................................................................................................................ 21
WAN ................................................................................................................................................................................................... 21
AutoAPN............................................................................................................................................................................................. 21
PPPoE ................................................................................................................................................................................................ 21
PPTP .................................................................................................................................................................................................. 22
Call Forwarding ................................................................................................................................................................................... 22
Internet........................................................................................................................................................................................................ 23
WWAN................................................................................................................................................................................................ 23
Band Settings...................................................................................................................................................................................... 25
WAN ................................................................................................................................................................................................... 26
WAN Failover Backup.......................................................................................................................................................................... 30
LAN .................................................................................................................................................................................................... 32
Advanced Routing ............................................................................................................................................................................... 33
SNMP Settings.................................................................................................................................................................................... 35
DHCP Client List.................................................................................................................................................................................. 36
Wireless Settings ......................................................................................................................................................................................... 37
Basic................................................................................................................................................................................................... 37
WDS (Wireless Distribution System)...................................................................................................................................................... 38
Advanced............................................................................................................................................................................................ 40
Security............................................................................................................................................................................................... 42
WPS ................................................................................................................................................................................................... 46
Station List .......................................................................................................................................................................................... 48
Firewall........................................................................................................................................................................................................ 49
MAC/IP/Port Filtering ........................................................................................................................................................................... 49

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Port Forwarding................................................................................................................................................................................... 50
DMZ.................................................................................................................................................................................................... 51
System Security................................................................................................................................................................................... 52
Content Filtering .................................................................................................................................................................................. 53
SMS............................................................................................................................................................................................................ 54
Setup.................................................................................................................................................................................................. 54
New Message ..................................................................................................................................................................................... 55
Inbox / Outbox .................................................................................................................................................................................... 56
Administration ............................................................................................................................................................................................. 57
Startup Wizard .................................................................................................................................................................................... 57
Management ....................................................................................................................................................................................... 57
System Monitor ................................................................................................................................................................................... 58
Update Firmware................................................................................................................................................................................. 59
Settings Manager ................................................................................................................................................................................ 59
Statistics ............................................................................................................................................................................................. 60
System Log......................................................................................................................................................................................... 61
TR-069................................................................................................................................................................................................ 62
Logoff ................................................................................................................................................................................................. 63
Additional Product Information ...................................................................................................................................................64
Using the NetComm Wireless 3G27WV-02 to make and receive telephone calls ........................................................................................... 64
Handset requirements ......................................................................................................................................................................... 64
Maximum REN Loading ....................................................................................................................................................................... 64
How to place a call .............................................................................................................................................................................. 64
How to receive a call............................................................................................................................................................................ 64
Answering an incoming call when on a call ........................................................................................................................................... 64
Accessing voicemail............................................................................................................................................................................. 64
Call feature codes................................................................................................................................................................................ 65
Technical Data .............................................................................................................................................................................67
Electrical Specifications................................................................................................................................................................................ 67
Environmental Specifications / Tolerances .................................................................................................................................................... 67
FAQ...............................................................................................................................................................................................68
Appendix A: Tables......................................................................................................................................................................70
Legal & Regulatory Information...................................................................................................................................................71
Intellectual Property Rights........................................................................................................................................................................... 71
FCC Warning............................................................................................................................................................................................... 71
IC Important Note........................................................................................................................................................................................ 71
Contact.........................................................................................................................................................................................72

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Overview
Introduction
This manual provides information related to the installation, operation, and utilisation of the NetComm Wireless 21Mbps Mobile
Broadband Router with Voice.
Target Users
The individual reading this manual is presumed to have a basic understanding of telecommunications terminology and concepts.
Prerequisites
Before continuing with the installation of your router, please confirm that you comply with the minimum system requirements
below.
An activated SIM card.
Computer with Windows, Macintosh, or Linux-based operating systems with a working Ethernet adapter with
TCP/IP Protocol installed.
A Web Browser such as Internet Explorer, Mozilla Firefox, Google Chrome, Safari etc.
Wireless Computer System Requirements:
oComputer with a working 802.11b, 802.11g or 802.11n wireless adapter.
Notation
The following symbols are used in this manual:
Indicates a note requiring attention
Indicates a note providing a warning
Indicates a note providing useful information

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Product Introduction
Product Overview
Quad-Band HSPA+ (where network is available)
Up to 21Mbps downlink / 5.76Mbps uplink
1
2 x Voice ports (circuit-switched)
1 x 10/100 LAN Ethernet port
802.11n/300Mbps Wireless1(Backward compatible with 802.11b/g)
1 x WAN Ethernet port for optional alternate Internet connectivity (ADSL/Cable/Satellite)
Supports auto Internet fall back to WAN.
2 x Internal WiFi antennas
WiFi Protected Setup (WPS) for wireless connectivity
Browser based interface for configuration and management
Wireless security options - WPA, WPA2
Package Contents
The NetComm Wireless 3G27WV-02 package consists of:
3G27WV-02 –NetComm Wireless 21Mbps Mobile Broadband Router with Voice
12VDC~1.5A Power Adapter
1 x External Antenna
1 x RJ-45 LAN Cable
1 x RJ-11 phone cable
Quick Setup Guide
Wireless Security Card
If any of these items are missing or damaged, please contact NetComm Wireless Support immediately by visiting the NetComm
Wireless Support website at: http://support.netcommwireless.com
Product Features
The NetComm Wireless 3G27WV-02 creates a secure WiFi network, providing Internet access for up to 15 users and
simultaneous phone service using a wireless 3G network. With quick and easy setup, the NetComm Wireless 3G27WV-02
provides a landline experience without the need for fixed line connections. Simply plug the NetComm Wireless Router into a
power outlet then insert an active SIM card into the slot on the rear panel to access a 3G Internet connection within minutes.
The NetComm Wireless 3G27WV-02 incorporates a WLAN 802.11b/g/n access point, one 10/100Mbps Ethernet port, one
10/100Mbps Ethernet WAN port and two phone ports for making and receiving telephone calls. It features the latest security
options such as WPA and WPA2 data encryption, SPI (Stateful Packet Inspection) Firewall and VPN pass through.
1
Speeds are dependent on network coverage. See your mobile broadband provider coverage maps for more details. The total number of WiFi users can also affect
data speeds. Maximum wireless signal rate and coverage values are derived from IEEE Standard 802.11g and 802.11n specifications. Actual wireless speed and
coverage are dependent on network and environmental conditions included but not limited to volume of network traffic, building materials and construction/layout.

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Physical Dimensions and
Indicators
LED Indicators
The NetComm Wireless 3G27WV-02 has been designed to be placed on a desktop. All of the cables exit from the rear for better
organization. The display is visible on the front of the router to provide you with information about network activity and the device
status. See below for an explanation of each of the indicator lights.
LED INDICATOR
ICON
DEFINITION
WiFi
A solid blue light indicates when WLAN is enabled. The LED blinks on
traffic (data transfer).
WAN
WAN mode: Illuminates when the router is connected to the internet via a
fixed line WAN connection
Ethernet
A solid blue light indicates when specific a LAN connection is established.
The LED blinks on LAN port traffic throughput.
3G
A solid blue light indicates when the NetComm Wireless 3G27WV-02 is
connected via 3G. The LED blinks on traffic throughput.
Phone 1
A solid blue light indicates when the analogue telephone connected to
Line 1 is off-hook. The LED blinks on an incoming call.
Phone 2
A solid blue light indicates when the analogue telephone connected to
Line 2 is off-hook. The LED blinks on an incoming call.
Power
A solid amber light indicates when the device is powered on. The LED
blinks during device start up.
Table 2 - LED Indicators
Interfaces
The following integrated interfaces are available on the rear of the NetComm Wireless 3G27WV-02:
INTERFACE
FUNCTION
SIM Slot
Insert your SIM card here (until you hear a click). Be careful to insert the SIM with the correct
orientation by viewing the printed icon.
Antenna
Attach the 3G Antenna here by turning it in a clockwise direction.
WAN
WAN Ethernet port for Fixed Line (ADSL/Cable/Satellite) connection.
LAN
LAN Port for wired Ethernet clients (Computers, Laptops etc.).
Line 1
Phone port to enable a connection to a standard analogue telephone.
Line 2
Phone port to enable a connection to a standard analogue telephone.
Reset/WPS
Hold this button down for over 10 seconds to reset to factory defaults. Hold and release this
button for less than 10 seconds to enable the WPS push-button-connect function.
Power
Power connector, connects to a DC 12V 1.5A Power Adapter.
Table 3 - Rear Panel Ports

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Physical Dimensions
The physical dimensions of the NetComm Wireless 3G27WV-02 are listed below.
NETCOMM WIRELESS 3G27WV-02
Length
144 mm
Height
224 mm
Width
40 mm
Weight
360 grams
Table 4 - Device Dimensions
Default Settings
The following tables list the default settings for the NetComm Wireless 3G27WV-02.
LAN (MANAGEMENT)
Static IP Address:
192.168.20.1
Subnet Mask:
255.255.255.0
Default Gateway:
192.168.20.1
Table 5 - LAN Management Default Settings
WAN (INTERNET)
WAN mode:
DHCP
Table 6 - WAN Port Default Settings
WIRELESS (WIFI)
SSID
NetComm XXXX (Refer to the included
wireless security card)
Security
WPA-PSK
Security Key
(Refer to the included wireless security card)
Table 7 –WiFi Default Settings
For security purposes, each NetComm Wireless Router comes with a unique SSID that varies by a 4 digit number at the
end. e.g. SSID: “NetComm 7559”
WEB INTERFACE ACCESS
Username:
admin
Password:
admin
Table 8 - Web Interface Default Settings

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Safety and Product Care
With reference to unpacking, installation, use and maintenance of your electronic device, the following basic guidelines are
recommended:
Do not use or install this product near water to avoid fire or shock hazard. Avoid exposing the equipment to rain or
damp areas.
Arrange power and Ethernet cables in a manner such that they are not likely to be stepped on or have items placed
on them.
To safeguard the equipment against overheating, do not use the device in an area where ventilation is restricted.
Ensure that the voltage and rated current of the power source match the requirements of the device. Do not
connect the device to an inappropriate power source.
Do not attempt to disassemble your device or its accessories, only authorised personnel must do so.
Always treat your device and its accessories with care and keep them in a clean and dust-free place.
WARNING
Disconnect the power source from the device before servicing.
Transport and Handling
When transporting the NetComm Wireless 3G27WV-02, it is recommended to return the product in the original packaging. This
ensures the product will not be damaged.
In the event the product needs to be returned, ensure it is securely packaged with appropriate padding to prevent
damage during courier transport.

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Installation and Configuration of
the NetComm Wireless
3G27WV-02
Placement of your Router
Just like your mobile phone, the router’s location will affect its signal strength to the mobile base station (cell tower). The data
speed achievable from the router is relative to this signal strength, which is affected by many environmental factors. Please keep
in mind that the router will need adequate signal strength in order to provide Internet connectivity whilst choosing a location to
place your NetComm Wireless 3G27WV-02.
Similarly, the wireless connection between your router and your WiFi devices will be stronger the closer your connected devices
are to your NetComm Wireless 3G27WV-02. Your wireless connection and performance will degrade as the distance between
your router and connected devices increases. This may or may not be directly noticeable, and is greatly affected by the
individual installation environment.
If you have concerns about your network’s performance that might be related to range or obstruction factors, try moving the
wireless client to a position between three to five meters from the router in order to see if distance is the problem.
Note: While some of the items listed below can affect network performance, they will not prohibit your wireless network
from functioning; if you are concerned that your network is not operating at its maximum effectiveness, this checklist may
help. Please ensure that your router’s external antenna is positioned vertically (toward the ceiling).
If you experience difficulties connecting wirelessly between your WiFi Devices and your NetComm Wireless 3G27WV-02, please
try the following steps:
In multi-storey homes, place the router on a floor that is as close to the centre of the home as possible. This may
mean placing the router on an upper floor.
Try not to place the NetComm Wireless 3G27WV-02 near a cordless telephone that operates at the same radio
frequency as the NetComm Wireless 3G27WV-02.
Avoid obstacles and interference
Avoid placing your NetComm Wireless 3G27WV-02 near devices that may emit radio “noise”, such as microwave ovens. Dense
objects that can inhibit wireless communication include:
Refrigerators
Washers and/or dryers
Metal cabinets
Large aquariums
Metallic-based, UV-tinted windows
If your wireless signal seems weak in some spots, make sure that objects such as those listed above are not blocking the
signal’s path (between your devices and the NetComm Wireless 3G27WV-02).
Cordless Phones
If the performance of your wireless network is impaired after considering the above issues, and you have a cordless phone:
Try moving cordless phones away from your NetComm Wireless 3G27WV-02 and your wireless-enabled
computers.
Unplug and remove the battery from any cordless phone that operates on the 2.4GHz band (check manufacturer’s
information). If this fixes the problem, your phone may be interfering with the NetComm Wireless 3G27WV-02.
If your phone supports channel selection, change the channel on the phone to the farthest channel from your
wireless network. For example, change the phone to channel 1 and move your NetComm Wireless 3G27WV-02 to
channel 11. See your phone’s user manual for detailed instructions.
If necessary, consider switching to a 900MHz or 5GHz cordless phone.

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Choose the “Quietest” Channel for your Wireless Network
In locations where homes or offices are close together, such as apartment buildings or office complexes, there may be wireless
networks nearby that can conflict with your wireless network. Use the Site Survey capabilities found in the Wireless Utility of your
wireless adapter to locate any other wireless networks that are available (see your wireless adapter’s user manual), and switch
your router and computers to a channel as far away from other networks as possible.
Experiment with more than one of the available channels, in order to find the clearest connection and avoid interference from
neighbouring cordless phones or other wireless devices.
Hardware installation
1. Attach the supplied antenna to the port marked Antenna. [This should be attached by turning the antenna in a clockwise
direction.]
2. Insert your SIM card (until you hear a click) into the SIM slot.
3. For voice functionality, connect a standard analogue telephone to the port labelled Line 1 using the RJ-11 Cable
provided.
4. Connect the power adapter to the Power socket on the back of the NetComm Wireless 3G27WV-02.
5. [If required] Connect an RJ-11 cable from the port labelled Line 2 to any wall jack to activate jacks in your home or office.
6. Plug the power adapter into the wall socket and switch on the power.
7. Wait approximately 60 seconds for the NetComm Wireless 3G27WV-02 to power up.
Connecting via a cable
1. Connect the Ethernet cable provided to the port marked LAN at the back of the NetComm Wireless 3G27WV-02.
2. Connect the other end of the yellow Ethernet cable to your computer.
3. Wait approximately 30 seconds for the connection to establish.
4. Open your Web browser and type http://192.168.20.1 into the address bar and press enter.
5. Follow the steps to set up your NetComm Wireless 3G27WV-02.
6. After the setup process is completed, you will be connected to the Internet.
Connecting wirelessly
1. Ensure WiFi is enabled on your wireless device that will connect to the router (e.g. computer/laptop/smartphone).
2. Scan for wireless networks in your area and connect to the network name that matches the Wireless network name found
on the Wireless Security Card (included in the box).
Figure 1 - Included Security Card

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Note: For security purposes, each NetComm Wireless 3G27WV-02 has a unique SSID (such as NetComm 7559) and
Wireless Security Key. The above image is for illustration only and has had the SSID and Wireless Security Key
obscured.
3. When prompted for your wireless security settings, enter the Wireless security key listed on your Wireless Security Card.
4. Wait approximately 30 seconds for the connection to establish.
5. Open your Web browser and type http://192.168.20.1 into the address bar and press enter.
6. Follow the steps to set up your NetComm Wireless 3G27WV-02.
7. After the setup process is complete, you will be connected to the Internet.
8. To connect additional devices via WiFi, repeat steps 1 through 4.
First-time Setup Wizard
When you log in to your NetComm Wireless 3G27WV-02 for the first time, you will be presented with the NetComm Wireless
3G27WV-02 Setup Wizard as shown in the screenshot below. This wizard can be skipped by clicking on the “No thanks, take me
to the Basic Interface” button. You can re-run the Setup Wizard again after first use by selecting the Advanced View of the
management console, then navigating to “Administration” and then selecting the “Startup Wizard” option.
To proceed with the setup wizard, click “Yes, lets get started with the Wizard”.
Step 1: Select the time zone that represents the location of the router and click Next.
Figure 2 –First-time Setup Wizard Welcome Screen

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Figure 3 –First-time Setup Wizard –Step 1 of 5
Step 2: Enter an Administrator username and password that will be used to login and configure your NetComm Wireless
3G27WV-02. It is recommended that you choose a unique password to ensure the integrity of your network. Enter the username
and password that you wish to use, or leave these fields unchanged to use the default username and password of admin. Click
Next to continue.
Figure 4 –Set-up Wizard –Username and Password Setup
Step 3: Configure the wireless settings. The options are described below.
Wireless (WiFi):
WiFi is set to “On” by default. Changing this option to “Off” will turn off the wireless feature and you will not be able to connect to
your NetComm Wireless 3G27WV-02 via WiFi.
SSID Broadcast:
Select the Disable option to hide the SSID of your NetComm Wireless 3G27WV-02. If the SSID Broadcast option is disabled,
other people will not be able scan and detect your NetComm Wireless 3G27WV-02’s SSID.
SSID Broadcast Name (Max 32 characters):
The SSID (Service Set Identifier) is the name of your wireless network. Use a unique name to identify your wireless network so that
you can easily identify it when connecting from your wireless clients. This field is case sensitive and can be up to 32 characters in
length. You should change the default SSID for added security.

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Figure 5 –Set-up Wizard - WiFi Security Settings
Click Next to continue.
Step 4: Configure WiFi security settings for your NetComm Wireless 3G27WV-02. Setting a strong wireless security level (such as
WPA-PSK - AES) can prevent unauthorized access to your wireless network. Use the Security Key Type drop down list to select
an encryption type. In the Security Key field, enter the security key that you wish to use or leave this field unchanged to use the
default Security Key. Click Next to continue.

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Figure 6 - Set-up Wizard - Router Security Settings
Step 5: A summary of the settings you selected are displayed for confirmation. If you need to make changes to the settings, click
Back. Otherwise, click Finish to complete the setup wizard.
Figure 7 –Setup Wizard –Configuration Review

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Management Console Login Procedure
After completing the first-time setup wizard, the management console will be password protected to prevent unauthorized access
to the configuration settings of your NetComm Wireless 2G27WV.
To log in to the management console, view the status and make changes to your NetComm Wireless 3G27WV-02, please follow
the steps below:
1. Open your web browser (e.g. Internet Explorer/Firefox/Safari) and navigate to http://192.168.20.1
2. Enter the username and password configured during the first time setup and click the submit button. Use the default
username and password admin if the login details haven’t been customized. Click Login to continue.
Note: If you forget the username and password you selected during the NetComm Wireless 3G27WV-02 set-up
process, hold the reset button for over 10 seconds to restart the unit with the original settings (username: admin
password: admin).
Note: In the event that your Internet connection becomes unavailable and no fail over service has been configured, the
NetComm Wireless 3G27WV-02 Management console page will display when attempting to browse to an Internet site
Figure 8 - Management Console Login

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Basic Management Console
The basic configuration interface is intended to provide access to the settings that most people will want to use on their NetComm
Wireless 3G27WV-02.
Status Overview
The basic status page provides basic system related information. It is displayed upon logging into the router and can be accessed
by clicking on the “Switch to Basic view” button from the top of the status page in the advanced view.
Figure 9 - Basic View –Status
The status page shows the frequency band, current Signal Strength (dBm), AutoAPN Progress, 3G connection status, the SIM
Status along with the Provider name and current APN.
ITEM
DEFINITION
Coverage
Displays the current frequency band in use.
3G Signal Strength (dBm)
The current signal strength of the mobile broadband connection.
AutoAPN Progress
Displays the progress of automatic APN detection
3G Connection Status
The current status of the 3G based Internet connection.
Provider
The current mobile broadband service provider the connection is using.
APN
The current APN that the router is using.
SIM Status
The current status of your inserted SIM card.
Table 9 - Basic View –Status

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Wireless Overview
The Basic Wireless page lets you turn WiFi on or off, configure the SSID and configure the security key. If you make changes on
this page, make sure you click Save and apply changes before you navigate away from this page.
Figure 10 - Basic View –Wireless Settings

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Internet Overview
The Basic Internet page allows you to configure the failover operation of the mobile broadband connection, connect to a custom
APN and displays the SIM Status.
Figure 11 - Basic View - Internet Overview
.

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Advanced Features
The Advanced Settings provide access to all functions of the router. To get to the Advanced Settings, click Switch to Advanced
View button while in Basic View.
Status
The status page provides system related information and is displayed when you login to the NetComm Wireless 3G27WV-02
management console and switch to Advanced View. The status page shows System Information, Local Network, WWAN (3G),
Connection Status, Usage Monitor and Ethernet Port Status.
To view WAN, AutoAPN, PPPoE, PPTP, or Call-Forwarding rules, click on the respective links below the green menu bar. To view
all of the sections, click on the All Status link. Each section contains a breakdown of information relevant to the connection type or
function.
Figure 12 - Advanced View –Status
Usage Monitor
The Usage Monitor shows your current Internet usage and the number of incoming and outgoing telephone calls. You can utilise
the Usage Monitor to keep track the amount of data sent and received or call allowances.
To ensure the statistics are still correct in the event of an interruption to the power supply, rebooting or resetting your NetComm
Wireless 3G27WV-02 will not clear the usage statistics. To clear the usage statistics click the Reset Usage link.