NETGEAR Nighthawk A7500 User manual

User Manual
Nighthawk® A7500 WiFi 6 USB 3.0 Adapter
NETGEAR, Inc.
350 E. Plumeria DriveDecember 2023
San Jose, CA 95134, USA202-12722-01

Support and Community
Visit netgear.com/support to get your questions answered and access the latest
downloads.
You can also check out our NETGEAR Community for helpful advice at
community.netgear.com.
Regulatory and Legal
Si ce produit est vendu au Canada, vous pouvez accéder à ce document en français
canadien à https://www.netgear.com/support/download/.
(If this product is sold in Canada, you can access this document in Canadian French at
https://www.netgear.com/support/download/.)
For regulatory compliance information including the EU Declaration of Conformity, visit
https://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
For NETGEAR’s Privacy Policy, visit https://www.netgear.com/about/privacy-policy.
By using this device, you are agreeing to NETGEAR’s Terms and Conditions at
https://www.netgear.com/about/terms-and-conditions. If you do not agree, return the
device to your place of purchase within your return period.
Applicable to 6 GHz devices only: Only use the device indoors. The operation of 6 GHz
devices is prohibited on oil platforms, cars, trains, boats, and aircraft, except that
operation of this device is permitted in large aircraft while flying above 10,000 feet.
Operation of transmitters in the 5.925-7.125 GHz band is prohibited for control of or
communications with unmanned aircraft systems.
Trademarks
©NETGEAR, Inc. NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc.
Any non-NETGEAR trademarks are used for reference purposes only.
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A7500

Contents
Chapter 1 Get Started and Connect to a WiFi Network
Download the A7500 Installation Program.......................................5
Set Up and Install the Adapter............................................................5
Join a WiFi Network..............................................................................6
Join a Network Using the Adapter Driver.....................................6
Chapter 2 Monitor and Maintain the Adapter
View the Connection Status and Details............................................9
Upgrade the Adapter Software...........................................................9
Uninstall the Adapter Software...........................................................9
Chapter 3 Troubleshooting and Frequently Asked Questions
Troubleshooting.................................................................................11
Adapter LED is Not Lit...................................................................11
When I Connect to the Network, I Cannot Access Shared
Resources Such as Printers...........................................................11
Adapter Lost Its IP Address...........................................................11
Frequently Asked Questions.............................................................12
Do USB Ports Go into Sleep Mode if No Traffic Is Going to or from
the Port?..........................................................................................12
How Can I Improve the Speed of My WiFi Connection?..........12
How Can I View the IP Address of the Adapter?........................13
Appendix A Factory Default Settings and Technical Specifications
Factory Default Settings.....................................................................15
Technical Specifications.....................................................................15
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1
Get Started and Connect to a WiFi
Network
The NETGEAR A7500 WiFi 6 USB adapter connects your notebook or desktop computer
over WiFi to an 11ax or other network for applications such as lag-free video streaming
throughout your home, online learning, and secure and reliable Internet connections.
This chapter describes how to set up and connect the A7500 WiFi 6 USB adapter, in
this manual referred to as the adapter, to a WiFi network. The chapter includes the
following sections:
•Download the A7500 Installation Program on page 5
•Set Up and Install the Adapter on page 5
•Join a WiFi Network on page 6
NOTE: For more information about the topics covered in this manual, visit the
support website at support.netgear.com.
NOTE: You can register your A7500 with NETGEAR and receive notifications
with firmware updates. Firmware updates with new features and bug fixes are
made available from time to time at downloadcenter.netgear.com.
4

Download the A7500 Installation Program
The adapter installation program is provided on the NETGEAR download site.
To obtain the A7500 standalone adapter installation program:
1. Visit https://www.netgear.com/A7500-download and download the latest software
file.
2. Follow the steps in Set Up and Install the Adapter on page 5 to run the installation
program.
Set Up and Install the Adapter
Before you begin using your adapter, set up the adapter by running the installation
program.
To install the Windows standalone adapter:
1. Make sure your computer is running an up-to-date version of Windows 10 or Windows
11.
For more information about updating Windows, see Microsoft's Update Windows
support article.
2. Complete the steps described in Download the A7500 Installation Program on page
5 to download the latest software file for Windows.
3. Run the A7500 installation program:
a. To start extraction of the installation files, double-click on the file that was
downloaded and is named A7500 Windows Installation Program V.xxxx,
where xxxx is the version number.
b. Double-click on the file that was copied or downloaded and is named A7500
Windows Installation Program V.xxxx.exe where xxxx is the version number.
NOTE: If a User Account Control window appears that asks if you want
to allow the app to make changes to your device, select Yes.
c. Follow the prompts to complete installation. When prompted, you can insert the
Nighthawk® A7500 WiFi 6 USB 3.0 adapter into your computer's USB port.
User Manual5Get Started and Connect to a
WiFi Network
A7500

NOTE: The installation program gives you the option to disable other
WiFi adapters. For best performance, we recommend that you disable
other adapters.
4. Click Finish to exit the installation wizard.
Join a WiFi Network
The adapter can join a known WiFi network by using the adapter standalone driver.
•Install the adapter’s standalone driver.
•Use the WiFi network settings on your computer to join a WiFi network (see Join a
Network Using the Adapter Driver on page 6).
Join a Network Using the Adapter Driver
This task describes how to join a WiFi network using the adapter.
NOTE: The adapter provides the best performance with a USB 3.0 port but is
compatible with a USB 2.0 or USB 1.1 port.
To join a WiFi network:
1. Insert the adapter into a USB port on your computer.
2. Open the WiFi network settings on your computer by right-clicking the WiFi icon.
( ) or the No Internet Access icon ( ), which display in the lower right corner of
your screen
3. (Windows 11 only) Click Manage Wi-Fi connections (>), which is next to the WiFi
icon.
4. Select your network's name (SSID).
User Manual6Get Started and Connect to a
WiFi Network
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5. Click Connect.
6. Enter the network security key (WiFi password).
7. Click Next.
When you see the message "Connected, secured," setup is complete.
8. Press the ESC key on the desktop to exit WiFi network settings.
User Manual7Get Started and Connect to a
WiFi Network
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2
Monitor and Maintain the Adapter
This chapter includes the following sections:
•Upgrade the Adapter Software on page 9
•Uninstall the Adapter Software on page 9
8

View the Connection Status and Details
You can check your network connection status in Windows.
To view connection status and details:
1. Select the Start button, then enter Settings.
2. Select Settings > Network & Internet.
Upgrade the Adapter Software
You can upgrade the adapter software by downloading and running the latest installation
program.
If you have registered with NETGEAR, then NETGEAR will notify you that an update is
available when a new version is released.
Uninstall the Adapter Software
You can uninstall the adapter:
•From the Windows Settings interface.
•By using the adapter Installation Program.
1. To uninstall using Windows, select Start > Settings > Apps > NETGEAR A7500
WiFi 6 Adapter > Uninstall.
2. To uninstall using the A7500 Installation Program:
a. Double-click on the installation program.
b. Select Uninstall to remove the software.
User Manual9Monitor and Maintain the
Adapter
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3
Troubleshooting and Frequently
Asked Questions
This chapter covers the following topics:
•Troubleshooting on page 11
•Frequently Asked Questions on page 12
10

Troubleshooting
This section provides the following troubleshooting sections:
•Adapter LED is Not Lit on page 11
•When I Connect to the Network, I Cannot Access Shared Resources Such as Printers
on page 11
•Adapter Lost Its IP Address on page 11
Adapter LED is Not Lit
If the LED is not lit, use these troubleshooting tips:
•Remove and reinsert the adapter.
•Check the Windows device manager to see if the adapter is recognized and enabled.
Reinstall the adapter software, if necessary.
•Insert the adapter in a different USB port on your computer if one is available.
When I Connect to the Network, I Cannot Access Shared
Resources Such as Printers
Try these troubleshooting tips:
•Make sure that the router or access point is physically connected to the Ethernet
network.
•Make sure that the IP addresses and the Windows networking settings are configured
correctly.
Adapter Lost Its IP Address
The adapter might lose its IP address after you upgrade the adapter software but do
not reboot your computer. Either restart your computer, or connect to a different router
or access point.
User Manual11Troubleshooting and Frequently
Asked Questions
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Frequently Asked Questions
This section addresses the following frequently asked questions (FAQs):
•Do USB Ports Go into Sleep Mode if No Traffic Is Going to or from the Port? on page
12
•How Can I Improve the Speed of My WiFi Connection? on page 12
•How Can I View the IP Address of the Adapter? on page 13
Do USB Ports Go into Sleep Mode if No Traffic Is Going to
or from the Port?
USB devices go into sleep mode if a Windows USB feature called Selective Suspend is
enabled, which it is by default. If your adapter or another USB device goes into Selective
Suspend mode, the network disconnects. To prevent this type of network disconnection,
disable Selective Suspend.
To disable Selective Suspend mode:
1. Select Start > Control Panel > Hardware and Sound > Power Options > Edit Plan
Settings > Change Advanced Power Settings > USB Settings.
2. Change the setting for Selective Suspend mode to Disabled.
How Can I Improve the Speed of My WiFi Connection?
The connection speed can vary depending on the type of USB port on your computer,
the capacity of the router or access point for the WiFi network, and the type of Internet
connection. The following limits might apply:
•If the physical rate is limited to 54 Mbps, the adapter might be connected to an
802.11a, 802.11b, or 802.11g network. If you want a faster physical rate, connect to
an 802.11ac or 802.11n network, if available.
•If the physical rate is limited to 54 Mbps, the network security might be WPA (TKIP).
When WPA (TKIP) security mode is configured on the router or access point, WiFi
regulations allow the adapter to connect at up to 54 Mbps only. For a faster
connection, configure the security for the router or access point as WPA2 or
WPA + WPA2 mixed WiFi security. The connection speed still depends on the WiFi
capacity of the router or access point.
•If your computer does not include a USB 3.0 or USB 2.0 port, the physical rate is
limited to the 14 Mbps of the USB 1.1 legacy standard.
User Manual12Troubleshooting and Frequently
Asked Questions
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How Can I View the IP Address of the Adapter?
To check your Adapter IP Address:
1. Select the Start button.
2. Select Settings.
3. Select Settings > Network > Internet > Properties.
User Manual13Troubleshooting and Frequently
Asked Questions
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A
Factory Default Settings and
Technical Specifications
This appendix covers the following topics:
•Factory Default Settings on page 15
•Technical Specifications on page 15
14

Factory Default Settings
The following table lists the default settings of your adapter.
Table 1. Factory default settings
Default Settings
EnabledWiFi communication
United States (varies by region)Country/region
802.11ax, 802.11ac, 802.11n, 802.11a, 802.11g, or 802.11bOperating mode
•Up to 1200 Mbps with a WiFi router or access point that supports 802.11ax 5.0GHz
•Up to 574 Mbps with a WiFi router or access point that supports 802.11ax 2.4GHz
•Backwards compatible with IEEE 802.11 a/b/g/n/ac WiFi
Data rate
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Technical Specifications
The following table provides technical specifications for the adapter.
Table 2. Technical specifications
DescriptionFeature
Two dual-band dipole antennasAntenna
IEEE 802.11 a/b/g/n/ac/axStandards
AutosensingRadio data rate
User Manual15Factory Default Settings and
Technical Specifications
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Table 2. Technical specifications (Continued)
DescriptionFeature
•2.4 GHz to 2.5 GHz CCK and OFDM modulation
•5 GHz with OFDM, 802.11n MCS0-15, and 802.11ac MCS0-9 coding scheme
Frequency
•WPA2-PSK [AES]
•WPA3
•WPA-PSK [TKIP]
•40-bit (also called 64-bit) WEP data encryption
•128-bit WEP data encryption
Encryption
5V USB supplyPower
USB 3.0, compatible with USB 2.0 and USB 1.1Bus interface
•Microsoft Windows 11
•Microsoft Windows 10
Provided drivers
93.0 x 31.4 x 14.45 mm (3.66 x 1.24 x 0.57 in)Dimensions
28g (0.99oz)Weight
0–35°C (32–95°F)Operating temperature
USA/FCC, EU/CE, UK/UKCA, Canada/ISED, Australia/RCM, New Zealand/RSMRegulatory compliance
(certification)
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User Manual16Factory Default Settings and
Technical Specifications
A7500