NETGEAR Digital Entertainer Elite EVA9000 User manual

EVA9000 Recovery Tool Procedure
There are several instances when you should use the EVA9000 recovery tool to try to and
recovery a failed unit:
-Screen freezes on booting at the “Powering Up…” screen
-A firmware update fails and unit will no longer fully boot
-After a firmware update the unit continuously reboots
-Power light is on but no video, even though TV inputs are set correctly
-No power light comes on (possibly corrupted firmware)
Requirements:
-A Windows XP or a Windows Vista PC
-A router or switch to connect to the EVA9000 and PC
-The TFTP boot recovery tool included in the Recovery download
(http://kb.netgear.com/app/answers/detail/a_id/9796 ) unzipped to a location on the PC
Ensure that the Windows firewall or equivalent desktop firewall is disabled before performing
these steps:
1. Connect the EVA9000 using an Ethernet cable and the host Windows PC to a switch or
router. Plug the EVA9000 power cord into the unit at this time, but make sure the power
switch is in the off position.

2. Configure the host Windows PC to have a static IP address of 10.23.23.200.
3. Execute the TFTPD32 program. The Server Interfaces field should show 10.23.23.200. If
it does not, perform step 2 again.
4. Using the end of a paperclip or tip of a pin, depress the "reset" button on the back of the
EVA9000.

5. While keeping the "reset" button depressed, power on the EVA9000 by flipping the
power switch to the On position. !!WARNING: DO NOT POWER DOWN WHILE
THE RECOVERY PROCESS IS IN PROGRESS!!
6. Release the reset button when the front power LED starts to blink. The LED will stay on
steady indicating the start of the recovery process. The TFTPD32 window on the host
Windows PC should show that the eva-recovery-image.bin file is getting uploaded to the
unit.
NOTE: If the TFTPD32 host window on the PC does not show any activity, check the
network connection of the host PC and the EVA9000 to the switch or the router and
repeat these steps. Rarely, the EVA9000's Ethernet port may fail to initialize. This can be
resolved by powering down the unit for about 30 seconds by using the power switch in
the back.
The recovery process can take a while to complete (up to 10 minutes), DO NOT power off
the unit while this process is going on. The front LED will blink rapidly when the recovery
process is completed. Once the recovery process is completed the EVA9000 will
automatically reboot and the onscreen Setup Wizard will begin.
NOTE: Remember to change your PC IP address back to its original settings after running
the recovery procedure.