New Balance RUNIQ UW63100 Original instructions

BookaGroup Travel Agency User Manual
01 August 2017
v2.1
Confidentiality
This document and its content are the property of Deutsche Lufthansa AG. Complete or partial
duplication and delivery to third parties or any other form of publication is prohibited without written
approval of Deutsche Lufthansa AG. Copies for internal use are not subject to this restriction.

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Table of Contents
Table of Contents .............................................................................................................................. 2
1Introduction........................................................................................................................ 4
2System Requirements ......................................................................................................... 5
3General Definitions ............................................................................................................. 6
4Getting Started ................................................................................................................... 7
Log-In .............................................................................................................................................7
Password Reset..............................................................................................................................8
5Navigation ........................................................................................................................ 10
Dashboard....................................................................................................................................10
User Profile ..................................................................................................................................11
Agency Profile ..............................................................................................................................12
Dashboard Header .......................................................................................................................14
File Overview................................................................................................................................15
Search...........................................................................................................................................16
Dashboard Overview....................................................................................................................17
Terms and Conditions ..................................................................................................................17
Statistics.......................................................................................................................................17
Quick Links and News ..................................................................................................................18
6Communication................................................................................................................. 18
7File Display ....................................................................................................................... 20
Single PNR View ...........................................................................................................................20
Multiple PNR View .......................................................................................................................24
Amadeus PNR Display..................................................................................................................25
8Requesting and Booking.................................................................................................... 26
New Request................................................................................................................................26
Requesting a Round-trip ..............................................................................................................28
Tour Conductor............................................................................................................................29
Offer “On the Fly” ........................................................................................................................30
Delayed Response........................................................................................................................35
Saving the Offer ...........................................................................................................................36
Booking the Offer.........................................................................................................................37
Requesting Negospace.................................................................................................................39
Requesting a Multi-Stop ..............................................................................................................40
Requesting a Series......................................................................................................................43
Requests Including OAL ...............................................................................................................46
Cross Border Requests.................................................................................................................53
Child or Infant Discount ...............................................................................................................53

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Large-Scale Groups ......................................................................................................................53
Break-up.......................................................................................................................................54
Agreed Business...........................................................................................................................55
Special Event................................................................................................................................55
Special Business ...........................................................................................................................57
9After Booking.................................................................................................................... 59
Name Option & Ticketing Time Limit...........................................................................................59
Modify Name Option ...................................................................................................................60
Name Changes .............................................................................................................................61
Increase Passengers.....................................................................................................................61
Increase Departures.....................................................................................................................64
Passenger Management ..............................................................................................................64
Adding Passenger Names.............................................................................................................64
DOC Information..........................................................................................................................68
Cancelling a Passenger.................................................................................................................70
Extra Baggage...............................................................................................................................71
Export to Excel .............................................................................................................................72
Rebooking ....................................................................................................................................72
Before Ticketing ...........................................................................................................................72
After Ticketing..............................................................................................................................73
Cancelling a Group.......................................................................................................................74
Reinstate ......................................................................................................................................76
10 Ticket Issuance.................................................................................................................. 77
General Ticketing Instructions .....................................................................................................77
Validating/Ticketing Carrier .........................................................................................................78
Distribution Cost Charge (DCC)....................................................................................................78
11 Refund.............................................................................................................................. 78
12 Contacts ........................................................................................................................... 78
13 Glossary............................................................................................................................ 79

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1Introduction
BookaGroup is the central web-based platform to book group travel with Austrian Airlines, Lufthansa
and SWISS. The tool allows travel agencies and tour operators to request and book groups online,
perform modifications and fulfillment of existing bookings.
All group bookings for flights with the Lufthansa Group (LHG) airlines Austrian Airlines (OS), Lufthansa
(LH), and SWISS (LX) are fully combinable and can be requested and booked in a few simple steps,
resulting in a single, combined LHG group booking. In addition, conditions and pricing are harmonized,
allowing for a fully harmonized LHG group product.
Most of the transactions can be done in BookaGroup; some actions nevertheless must be performed in
the respective GDS:
•Split PNR
•Additional booking of feeders
•Rebooking
•Ticketing
•Booking of OAL (other airline segments in combination with a LHG flight)
•SR-elements (e.g. xbag, wheelchair etc.)
!
Please be informed that Side Trips are not supported by BookaGroup. In such cases, separate
requests must be made. Exception: if side trips are allowed per fare note and a fare is
provided by the tool, please contact your local LHG Group Service Team for booking support.
Requests of Double Open-jaws are only possible if allowed as per fare note.
All changes done in a GDS will be mirrored in BookaGroup as well, so you will be able to see the PNR
with confirmed feeders or rebooked flights, and will be able to see multiple PNRs instead of a single one
after a split.
In case your travel agency is not using Amadeus but any other GDS, all additional transactions not
supported by BookaGroup (except ticketing) need to be performed by your LHG Group Service Team.
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PNRs can be claimed via BookaGroup as soon as all names are inserted (the action “Claim
PNR” becomes visible). Please do not claim PNRs via GDS prior to having entered all names.
This may cause synchronization issues between the other GDS and LHGs Amadeus PNR
resulting in incorrect transfer of names, cancellations or ticket numbers.
Transactions done in a GDS might need a certain time to be reflected in BookaGroup.
Therefore, please wait with further transactions until the updates are visible.

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2System Requirements
BookaGroup is optimized for the following internet browsers:
Internet Explorer: IE 9, IE 10, IE11
Firefox: 26, 28, 29
Google Chrome: 33, 34, 35
Safari 7.x
Following screen resolutions are supported by BookaGroup:
1920x1080
1366x768
1024x768
!
Avoid display or usability problems by using one of the recommended browsers above.

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3General Definitions
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A group exists when a minimum of ten passengers, booked in one or multiple compartments
(Economy, Premium Economy, Business and First Class), travel together and have at least
one common main route.
For routings including intercontinental segments, the common main route may be any of the
booked long-haul segments; for Cont (short-haul) travel, it may be any booked segment
irrespective of its length.
Passengers traveling/booked separately by the travel agency from the group are considered
individual bookings and shall not count towards group utilization or Tour Conductor tickets.
Groups will be designated with the ticket designator and passenger type code (PTC) –“GR”
and will be requested altogether in one request.
Transfers of seats from a single PNR into a group PNR resp. from a group PNR into a single
PNR or across different group PNRs are not permitted.
In the event the minimum group size is not met anymore the following conditions will apply:
•All conditions (e.g. Min Stay and Advance Purchase) of the used published or
unpublished fare must be fulfilled.
•Individual pricing according to the applicable published or unpublished fare at time
of ticketing applies –no group discount applies
•The ticket designator and passenger type code (PTC) –“GR” must not be included in
the issued tickets.
•The newly quoted fare shall however not undercut the latest quoted group fare.
Minimum / maximum stay is defined as per the fare note of the applicable tariff.
The booking range is limited to 360 days before departure for LH flights and 350 days before
departure for OS and LX flights.
!
Corporate Discount (CD) rates are not applicable for group travel.

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4Getting Started
Log-In
Upon accessing BookaGroup via www.LHG-BookaGroup.com, you will be directed to the log-in screen,
where you can either register as a new agency or log-in with your user credentials.
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Clicking on the airline logos at the top of the page will open the airline websites
Austrian.com, Lufthansa.com and SWISS.com in a new browser window.
After a certain time without any transactions in BookaGroup, your session will expire. When a session
expires, you will be navigated to the login screen and the following message will be displayed:
Please click here to register in case
you have not used BookaGroup for
your group business in the past.
If you are already registered for
BookaGroup, please enter your user
ID (email) and your password here
and click on Login to proceed.
If you forgot your password, you
can request a new one here.

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You will also get a confirmation when you logged out of the system:
In case the application is undergoing maintenance, an error message will be displayed:
Password Reset
In case you need to reset your password, you can click the respective link on the log-in page.
You will receive a confirmation message:
Fill in your user ID (email) here
and a password to request a new
password.

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Once you open the email and click on the link provided, you will be directed to this window to enter a
new password:

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5Navigation
Dashboard
Upon log-in, you will be directed to the Dashboard, the main landing page of BookaGroup.
User profile and agency profile
Quick links and news
Dashboard header
Terms and conditions
Overview of requests, offers and bookings
Statistics
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5
6
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1
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2
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User Profile
Click on your name and select My profile
from the drop-down menu to navigate to
your personal profile.
In the upper part of your
profile, you will see details of
the agency you are registered
with.

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Agency Profile
Select Agency Profile here to view more
details about your agency, registered users,
and your terms & conditions.
Below, you will find your
personal information such as
contact details; you can edit
these at any time.

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!
For more detailed information regarding profiles and associated functionalities, please refer
to the Agency Registration Manual.
On the bottom half of the page, you will
find details on any Office IDs/PCCs and
IATA/ARC numbers of your agency.
Click the User tab for a list of all users
registered with your agency.
Open the Terms & Conditions
tab to see your current contracts.

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Dashboard Header
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All functions located in the Dashboard Header are accessible from anywhere in the
application.
Hovering your mouse over My Groups or All Groups will open a drop-down menu, which
leads you directly to the File Overview with a list of bookings filtered by validating carrier LH,
LX or OS.
The number in the little bubble indicates the count of unread communications.
Here you can find
your requests, offers
and bookings.
Here you can see all
requests, offers and
bookings of your agency.
Increase or
decrease the
font size.
Start a new
request here!
Clicking on this icon (or the
BookaGroup logo) will always
take you back to the Dashboard.

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File Overview
Clicking on My Groups or All Groups will be take you to the File Overview. This page provides a list of
groups divided into several categories: All (groups), Request, Offers and Bookings. You can navigate
between the categories by selecting the respective tab and can also filter the groups within each of
these categories.
To display additional
filter options, click here.
If you want to search for a specific
group request/booking/offer, or adapt
the listed search results, you can use
the Filter option by clicking here.

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Search
You can search e. g. for
a specific group or for
all requests associated
with a certain PCC.
If you have selected a validating carrier
from the My Groups or All Groups drop-
down menu, this filter will already be
applied on the All or Bookings tab.
Enter a File ID here and select
it from the list of search
results to open the file.
For more search
options, open this
drop-down menu.
You can export the list of
results to Excel.

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Dashboard Overview
The Overview table gives you a quick summary of both your own and your agency’s requests, new and
saved offers, and bookings.
Terms and Conditions
If new contracts are available, you will see a highlighted message in this section.
Statistics
This section gives you a quick overview of your current booking realization rate.
Unread communication
items are highlighted.
This link takes you to
the File Overview.
This counter indicates the number of
new contracts. Clicking here will take
you to the list of Terms & Conditions.
You can filter the results
for a specific Office ID
and a date range.
Clicking on one of these
categories will take you
to the respective File
Overview tab.

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Quick Links and News
6Communication
Communication symbols are displayed in several locations within BookaGroup, e. g. in the Dashboard
Overview, in File Overview or within a File ID.
Reminder
Information where your action is required, e.g. Offer is available,
Ticketing Deadlines, Name options etc.
Notification
Information which does not necessarily require immediate action, e.g.
Fulfillment purposes etc.
Notes
Personal communication, e. g. between agents within your agency.
Here you find direct
links to start a New
request or access
Agreed Business files.
Lufthansa Group updates,
news, and promotions
related to your business will
be published here.
Clicking on a communication symbol
opens the item in File Overview.
Selecting the message in the
container will mark it as read.
You can open the file itself by
clicking on the highlighted row.

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Once you open a File ID, you will find
all notes, reminders and notifications
in the Communication tab. The
bubble shows the counter of unread
items.
You can create a
new Note here.
You can create Notes for agency-internal
communication or, once a file is booked, to
communicate with your LHG Group Service
Team.

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7File Display
Single PNR View
These links will open more details
about the request, the sender and the
booking. Under booking details, you
will also find a pricing overview.
The History tab provides a
chronology of all actions
performed on this PNR.
Pax details, pricing, conditions
and communication PNR level
can be found here.
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This is the Action
menu. The content
changes depending
on the status of the
request.
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