Nortel CallPilot Mini Product manual

Part No. P0604219 03
CallPilot Mini
Installation and Maintenance
Guide

2
P0604219 03
Copyright © 2007Nortel Networks
All rights reserved. November 16, 2007.
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty.
Users must take full responsibility for their applications of any products specified in this document. The information in this
document is proprietary to Nortel Networks NA Inc.
Trademarks
NORTEL NETWORKS is a trademark of Nortel Networks.
All other trademarks and registered trademarks are the property of their respective owners.
Statement of conditions
In the interest of improving internal design, operational function, and/or reliability, Nortel Networks NA Inc. reserves the rig ht to
make changes to the products described in this document without notice.
Nortel Networks NA Inc. does not assume any liability that may occur due to the use or application of the product(s) or circuit
layout(s) described herein.
FCC Regulations
This equipment complies with Federal Communications Commission Rules and Regulations Part 68 when connected to a
Meridian 1 switch. This equipment does not connect directly to the public switched telephone network.
DOC Regulations
This equipment complies with the Canadian Department of Commerce CS-03 Rules and Regulations for connection to Meridian 1
switches.
Radio Frequency Interference
This equipment generates, uses and can radiate radio frequency energy and if not installed and used in accordance with the
instruction manual may cause interference to radio communications. It has been tested and found to comply with the limits for a
Class A computing device pursuant to Part 15 of the FCC Rules, EN55022, CISPR22 and CSA specification C108.8, which are
designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this
equipment in a residential area is likely to cause interference, in which case users will be required, at their own expense, to take
whatever measures are necessary to correct the interference.
CallPilot Mini contains fragile electronic parts. Do not drop or bump it.
Warning:
This is a Class A product. In a domestic environment this product may cause radio interference, in which case the
user may be required to take adequate measures.

CallPilot Mini Installation and Maintenance Guide
Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
How to Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Chapter 1
How to use this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
How to use this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
How the instructions are presented . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Warning and caution symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Chapter 2
System overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
About CallPilot Mini . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
CallPilot Mini offers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Features of CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Hardware overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Data connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
PCMCIA slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Voice message storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Chapter 3
Preparing to install the CallPilot Mini. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Electrical service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Opening the kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Managing the CallPilot system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using a LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
DNS server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Chapter 4
Installing CallPilot Mini . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Wall mounting the CallPilot Mini . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connecting the CallPilot Mini . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
CallPilot Mini LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

4
P0604219 03
Chapter 5
Initializing the CallPilot Mini . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
About CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Configuring the Meridian 1 PBX to work with CallPilot Mini . . . . . . . . . . . . . . . . . . . . . . . . . 28
Configuring the CallPilot Mini for access to the Automated Attendant from an external
number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Creating an ACD Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Assigning ACD Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Enabling the Call Forward on Busy message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Scheduled Block (SCB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Database requirements for Incoming DID Digit Conversion . . . . . . . . . . . . . . . . . . . . . . 33
Initializing CallPilot Mini using CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Computer requirements for CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Computer requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Browser requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Connecting to the CallPilot Mini . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Changing the IP address using a serial cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Changing the IP address using an Ethernet crossover cable . . . . . . . . . . . . . . . . . . 40
Running the Quick Install Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Chapter 6
Language Configuration Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Changing the languages available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Chapter 7
Password administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Resetting passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Resetting the system administrator password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Resetting the Mailbox passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Resetting the password using CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Resetting the Modem access password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Chapter 8
Backing up and restoring CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Installing the CallPilot Backup and Restore Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Backing up the CallPilot information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Restoring the CallPilot information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Retrieving the CallPilot log files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Chapter 9
Upgrading CallPilot Mini . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Upgrading the CallPilot software version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Upgrading the message storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

5
CallPilot Mini Installation and Maintenance Guide
Chapter 10
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Diagnosing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
The RS-232 terminal cannot communicate with CallPilot Mini . . . . . . . . . . . . . . . . . . . . 59
CallPilot Mini does not function at all . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
The Power-on Diagnostics fail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Cannot access CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
CallPilot Mini fails during a start up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
General Delivery Mailbox greeting plays when you dial the Voicemail DN on
CallPilot Mini . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
All of the mailboxes disappear after a software upgrade . . . . . . . . . . . . . . . . . . . . . . . . . 61
Time on the CallPilot Mini does not match the time on the telephone system . . . . . . . . 61
LED error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
LED 1 is blinking quickly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
LED 1 and LED 2 are blinking quickly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
LEDs 1 to 4 turn on at power up but do not briefly turn off during start up . . . . . . . . 62
One or more of LEDs 1 to 4 do not turn on after CallPilot Mini has finished
starting up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
LED 6 does not turn on after CallPilot Mini has finished starting up . . . . . . . . . . . . 62
Appendix A
Modem Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Configuring your computer to access the CallPilot modem . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Connecting a telephone to your computer modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Creating a Dial-Up Networking connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Creating a Dial-Up Networking connection on Windows 95 or Windows 98 . . . . . . 64
Configuring the Dial-Up Networking TCP/IP parameters on Windows 95 or
Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Creating a Dial-Up Networking connection on Windows NT 4.0 . . . . . . . . . . . . . . . 65
Configuring the Dial-Up Networking TCP/IP parameters on Windows NT 4.0 . . . . . 66
Creating a Dial-Up Networking connection on Windows 2000 or Windows XP . . . . 67
Configuring the Dial-Up Networking TCP/IP parameters on Windows 2000 or
Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Installing the Nortel Networks Modem Configuration Utility . . . . . . . . . . . . . . . . . . . . . . 68
Enabling the CallPilot modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Enabling Modem access using CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Connecting to the CallPilot system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Configuring your modem to access the CallPilot modem . . . . . . . . . . . . . . . . . . . . . . . . 69
Connecting to the CallPilot modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Configuring your modem for normal modem connections . . . . . . . . . . . . . . . . . . . . 72

6
P0604219 03
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

CallPilot Mini Installation and Maintenance Guide
Figures
Figure 1 Inside the CallPilot Mini . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Figure 2 Mounting the CallPilot Mini . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Figure 3 CallPilot Mini connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Figure 4 Ethernet crossover cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

8
P0604219 03

CallPilot Mini Installation and Maintenance Guide
Tables
Table 1 Compatible Meridian 1 systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Table 2 Port A and Port B Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Table 3 LEDs during startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Table 4 LEDs during operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Table 5 Creating an ACD Queue, step 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Table 6 Creating an ACD Queue, step 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Table 7 Assigning ACD Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Table 8 Assigning ACD Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Table 9 Specify the maximum number of incoming Digit Conversion trees
allowed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Table 10 Create IDC tables to convert incoming DID digits by specifying the
IDC tree and customer numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Table 11 Enable digit conversion for required DID trunk routes . . . . . . . . . . . . . . . 35
Table 12 CallPilot Miniserial port pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Table 13 Quick Install Wizard parameters for a CallPilot Mini . . . . . . . . . . . . . . . . 41
Table 14 Maximum disk space required to backup CallPilot Mini . . . . . . . . . . . . . . 50

10
P0604219 03

CallPilot Mini Installation and Maintenance Guide
Preface
The CallPilot Mini is a voice messaging product suited for small to medium sized businesses. It
combines the voicemail and call processing features of a large business system into a compact,
easy to use system.
Before you begin
This guide is intended for install technicians. This guide assumes that you have a working
knowledge of the telephone system on which you are installing the CallPilot Mini.
Text conventions
This guide uses the following text conventions:
Related publications
For more information about programming CallPilot Mini, refer to the following publications:
•CallPilot Manager Set Up and Operation Guide
Provides instructions for setting up the CallPilot Mini using CallPilot Manager.
•CallPilot Programming Record
Provides a record of the settings used for the CallPilot Mini.
angle brackets (< >) Indicate that you choose the text to enter based on the description inside
the brackets. Do not type the brackets when entering the command.
Example: If the command syntax is
ping <ip_address>, you enter
ping 192.32.10.12
bold Courier text Indicates command names and options and text that you need to enter.
Example: Use the dinfo command.
Example: Enter show ip {alerts|routes}.
italic text Indicates book titles.
Example: CallPilot Manager Set Up and Operation Guide
plain Courier
text Indicates command syntax and system output, for example, prompts
and system messages.
Example: Set Trap Monitor Filters
ıËÊÊ‚ˆÍ Indicates the buttons you press on a telephone.
Example: ≤·°‹

12 Preface
P0604219 03
How to Get Help
USA and Canada
Authorized Distributors - ITAS Technical Support
Telephone:
1-800-4NORTEL (1-800-466-7835)
If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.
If you do not yet have a PIN Code, or for general questions and first line support, you can enter
ERC 338#.
Website:
http://www.nortelnetworks.com/itas/
Presales Support (CSAN)
Telephone:
1-800-4NORTEL (1-800-466-7835)
Use Express Routing Code (ERC) 1063#
EMEA (Europe, Middle East, Africa)
Technical Support - CTAS
Telephone:
00800 800 89009 or 33 4 9296 1341
Fax:
33 49296 1598
email:
[e-mail]

Preface 13
CallPilot Mini Installation and Maintenance Guide
CALA (Caribbean & Latin America)
Technical Support - CTAS
Telephone:
1-954-858-7777
email:
[e-mail]
APAC (Asia Pacific)
Technical Support - CTAS
Telephone:
[phone]
Fax:
[phone]
email:
[e-mail]

14 Preface
P0604219 03

CallPilot Mini Installation and Maintenance Guide
Chapter 1
How to use this guide
This guide explains:
•what CallPilot Mini is
•how to install CallPilot Mini
•how to initialize CallPilot Mini
•how to troubleshoot CallPilot Mini
How to use this guide
Chapter 1, “How to use this guide explains the contents of this guide and the conventions it uses.
Chapter 2, “System overview provides a functional overview of the CallPilot Mini.
Chapter 3, “Preparing to install the CallPilot Mini describes what is required before you install the
CallPilot Mini.
Chapter 4, “Installing CallPilot Mini describes how to install the CallPilot Mini.
Chapter 5, “Initializing the CallPilot Mini describes how to program the initial parameters for the
CallPilot Mini.
Chapter 6, “Language Configuration Utility describes how to change the languages available on
the CallPilot Mini.
Chapter 7, “Password administration describes how to reset the passwords on CallPilot Mini.
Chapter 8, “Backing up and restoring CallPilot describes how to back up and restore CallPilot
information.
Chapter 9, “Upgrading CallPilot Mini describes how to upgrade CallPilot Mini.
Chapter 10, “Troubleshooting describes problems, error messages and corrective actions.
Appendix A, “Modem Access describes how to use a modem to access CallPilot Mini.

16 Chapter 1 How to use this guide
P0604219 03
How the instructions are presented
The tasks in this book are presented as step-by-step instructions, in the order you must carry them
out.
Warning and caution symbols
Sometimes you will see symbols warning you to be careful. These symbols include:
Before you begin any task, read all the steps, including Notes, Cautions, and Warnings.
Note: alerts you to steps that are complicated or critical.
Caution: alerts you to situations where you may damage the equipment.
Warning: alerts you to situations where there is the possibility of injuring yourself.

CallPilot Mini Installation and Maintenance Guide
Chapter 2
System overview
About CallPilot Mini
The CallPilot Mini is a voice messaging product suited for small to medium sized businesses. It
combines the voicemail and call processing features of a large business system into a compact,
easy to use system.
CallPilot Mini offers
•connection to a compatible Meridian 1 telephone system
•voicemail with a CallPilot interface
•up to eight voice channels
Features of CallPilot
Compatibility
The CallPilot Mini can connect to these Meridian 1 telephone systems:
Feature CallPilot Mini
Number of voice channels 8
Storage (hours) 59
Additional storage Yes (to 82 hours)
Maximum number of subscriber mailboxes 200
Basic voicemail Included
Outbound transfer Included
Call recording, call interrupt Not available
Auto-Attendant and Custom Call Routing (CCR) Included
Networking (digital, AMIS) Optional
Unified Messaging Optional
Table 1 Compatible Meridian 1 systems
Meridian 1 system Compatible software version
Option 11C X11 release 22 or higher
Option 11C Mini X11 release 22 or higher

18 Chapter 2 System overview
P0604219 03
Hardware overview
The CallPilot Mini is a compact device that you can mount on a desk or on the wall.
Figure 1 points out the various parts of the CallPilot hardware.
Data connectors
The CallPilot Mini has the following connections:
•one RJ-45 jack for a 10/100 Mbps Ethernet connection to a local network
•one RS-232 port for connecting a terminal which provides alternative access
•two RJ-11 jacks, labeled Port A and Port B, for connections to a Meridian 1 PBX.
Each RJ-11 jack can support two TCM connections. Each TCM connection can support two
voice channels. This gives the CallPilot Mini a total of eight voice channels.
Figure 1 Inside the CallPilot Mini
Cable trough
Power 9V DC
Port A TCM 1, 3
Port B TCM 2, 4
Ethernet port
Serial port
Top PCMCIA slot
Bottom PCMCIA slot
Cable entry slot
Status indicator lights

Chapter 2 System overview 19
CallPilot Mini Installation and Maintenance Guide
PCMCIA slots
The CallPilot Mini has two PCMCIA slots.
•The bottom slot is used for the feature cartridge. The feature cartridge is the device that stores
the CallPilot software, greetings and voice messages.
•The top slot is used during software upgrades.
For the locations of the PCMCIA slots, refer to Figure 1.
Dimensions
The CallPilot Mini has the following dimensions:
•Height: 33 cm (13 inches)
•Width: 20 cm (8 inches)
•Depth: 4 cm (1.5 inches)
Voice message storage
The voice message storage is the amount of memory that CallPilot Mini has to store greetings and
voicemail messages.
The CallPilot Mini provides 59 hours of voice message storage. With the optional message storage
upgrade, the CallPilot Mini provides 82 hours of voice message storage.
Power
An external power supply provides 9V DC for the CallPilot Mini. Use only the power supply that
is provided with the CallPilot Mini.

20 Chapter 2 System overview
P0604219 03