Nortel CallPilot Operator's manual

555-7101-215
CallPilot
Installation and Configuration
Part 2: 702t Server Hardware Installation
Product release 2.02 Standard 1.0 May 2003
555-7101-215

P0604536

CallPilot
Installation and Configuration
Part 2: 702t Server Hardware Installation
Publication number: 555-7101-215
Product release: 2.02
Document release: Standard 1.0
Date: May 2003
Copyright © 2003 Nortel Networks, All Rights Reserved
Printed in Canada
Information is subject to change without notice. Nortel Networks reserves the right to make
changes in design or components as progress in engineering and manufacturing may
warrant.
The process of transmitting data and call messaging between the CallPilot server and the
Meridian 1 switch or Succession CSE 1000 system is proprietary to Nortel Networks. Any
other use of the data and the transmission process is a violation of the user license unless
specifically authorized in writing by Nortel Networks prior to such use. Violations of the
license by alternative usage of any portion of this process or the related hardware
constitutes grounds for an immediate termination of the license and Nortel Networks
reserves the right to seek all allowable remedies for such breach.
This page and the following page are considered the title page, and containNortel Networks
and third-party trademarks.

*Nortel Networks, the Nortel Networks logo, the Globemark, and Unified Networks, BNR,
CallPilot, DMS, DMS-100, DMS-250, DMS-MTX, DMS-SCP, DPN, Dualmode, Helmsman,
IVR, MAP, Meridian, Meridian 1, Meridian Link, Meridian Mail, Norstar, SL-1, SL-100,
Succession, Supernode, Symposium, Telesis, and Unity are trademarks of Nortel Networks.
3COM is a trademark of 3Com Corporation.
ACCENT is a trademark of Accent Software International Ltd.
AMDEK is a trademark of Amdek Corporation.
AT&T is a trademark of American Telephone and Telegraph Corporation.
ATLAS is a trademark of Quantum Corporation.
ATRIA is a trademark of Pure Atria Corporation.
BLACKBERRY is a trademark of Research in Motion Limited.
CASEWARE is a trademark of Caseware International, Inc.
CONTINUUS is a trademark of Continuus Software Corporation.
CRYSTAL REPORTS is a trademark of Seagate Software Inc.
DEFINITY is a trademark of Avaya Inc.
DIALOGIC is a trademark of Dialogic Corporation.
EUDORA is a trademark of Qualcomm.
EXCHANGE.NET, INTERNET EXPLORER, LINKEXCHANGE, MICROSOFT, MICROSOFT
EXCHANGE SERVER, MS-DOS, OUTLOOK, POWERPOINT, WINDOWS, WINDOWS
MEDIA, and WINDOWS NT are trademarks of Microsoft Corporation.
GROUPWISE and NOVELL are trademarks of Novell Inc.
HITACHI is a trademark of Hitachi Limited.
INTEL is a trademark of Intel Corporation.
LOGITECH is a trademark of Logitech, Inc.
NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation.
PCANYWHERE is a trademark of Symantec Corporation.
PROMARK and RHOBOT are trademarks of DMI Promark, Inc.
RADISYS is a trademark of Radisys Corporation.
SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA.
SYBASE is a trademark of Sybase, Inc.
UNIX is a trademark of X/Open Company Limited.
US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US
Robotics.
VOICEBRIDGE is a trademark of Voice Technologies Group Inc.

Part 2: 702t Server Hardware Installation v
Publication history
May 2003 Standard 1.0 issue for CallPilot 2.02. Appendix A
on the EMC emission level protection has been
added to the document. Information on single-point
grounding has been added to Chapter 3, “Installing
the server and connecting the peripheral devices”.
October 2002 Standard 1.0 of the CallPilot Installation and
Configuration, Part 2: 702t Server Hardware
Installation is issued for general release.

vi CallPilot
Publication history Standard 1.0

Part 2: 702t Server Hardware Installation vii
Contents
1702t server description 9
Server features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Slot assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
IRQ mapping table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Network connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Supported peripheral devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
2Preinstallation requirements 25
Installation overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Unpacking the 702t server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Removing the side panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Inspecting the server interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
3Installing the server and connecting the peripheral
devices 37
Installing the server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Preparing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Connecting peripherals to the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Connecting the server to the ELAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Connecting the server to the CLAN (optional). . . . . . . . . . . . . . . . . . . . . . 48
Installing the Nortel Networks software feature key adapter. . . . . . . . . . . 50
Connecting the server to power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
AEMC emission level protection for the 702t Server 57
Index Index 59

Contents Standard 1.0
viii CallPilot

Part 2: 702t Server Hardware Installation 9
Chapter 1
702t server description
In this chapter
Server features 10
Slot assignments 14
IRQ mapping table 17
Network connectivity 19
Supported peripheral devices 24

702t server description Standard 1.0
10 CallPilot
Server features
Introduction
This section provides a general overview of the 702t server.
Server dimensions
Height 49 cm (19.3 in.)
Width 21 cm (8.3 in.) (chassis), or 25 cm
(10 in.) with feet
Depth (distance from front to back) 45 cm (17.75 in.)
Clearance front 21.59 cm (8.5 in.)
Clearance rear 12.70 cm (5 in.)
Clearance side 7.62 cm (3 in.). You require
additional side clearance for service.
Weight of fully loaded system with
 6 SCSI drives
 6 populated boards
 CD-ROM
 floppy
 tape drives
22.05 kg (48.50 lb)

May 2003 702t server description
Part 2: 702t Server Hardware Installation 11
Front panel features
The following diagram shows the front panel features of the 702t server:
The table below describes the parts that are identified in the above diagram.
Part Function
1. Backup tape drive Allows backup of hard drive data.
2. CD-ROM drawer Holds CD-ROM disk.
2a. Drawer push button To open the CD-ROM drawer; push the
button again to close the drawer.
G100823
1
2
2a
3
4
5
2b
2c
6a
6

702t server description Standard 1.0
12 CallPilot
2b. Volume control Controls headphone volume for audio
output.
2c. Headphone jack Jack for audio output from CD-ROM.
3. ON/OFF push button Turns the server’s power on or off.
4. Reset push button Momentarily disconnects the power to the
server. Do not use for restart; use the
software restart instead.
5. Indicator lights Indicate when the server is powered up and
the disk drives are active.
6. Floppy drive Drive for 3 1/2”disks.
6a. Floppy eject button Ejects the floppy disk.
Part Function

May 2003 702t server description
Part 2: 702t Server Hardware Installation 13
Rear panel diagram
Refer to “Slot assignments”on page 14 for slot assignments.
G101719
Mouse connector
Keyboard connector
On-board
network card
Monitor connector
COM 1 serial port
(used for modem)
COM 2 serial port
AC power input
Slot number
Parallel port
(software
feature key)
4
5
3
2
1

702t server description Standard 1.0
14 CallPilot
Slot assignments
Introduction
The slot assignment tables show the following:
 the physical location of boards inside the server, relative to other boards
 the order in which boards are installed (for example, board #1, 2, 3, and
so on)
 how the boards are represented in CallPilot Manager applications (that is,
on the Maintenance Administration page)
 the maximum capacity for each switch connectivity
Note: Your server may vary depending on what was ordered from Nortel
Networks. Therefore, your server may not have all of the slots populated.
Slot definition and slot numbering
In these tables, the term “slot”refers to the available slot openings in the
chassis, not the PCI or ISA connectors inside the server.
The slots are numbered from the bottom of the server to the top. Slot 1 is the
bottom slot in the chassis if the chassis is standing on its feet.

May 2003 702t server description
Part 2: 702t Server Hardware Installation 15
Slot assignments: 702t server with RAID
Slot number CallPilot-assigned board labela
a. In some CallPilot Manager applications, the CallPilot-assigned board label
appears. This label corresponds to the slot number. For example, BRD05 refers to
the board in slot 5.
Meridian 1 Succession CSE 1000
Onboard
network cardb
b. The onboard network card is built onto the motherboard. This card does not have
a slot.
ELAN Network card ELAN Network card
Slot 5 BRD05 RAID RAID
Slot 4 BRD04 CLAN Network card CLAN Network card
Slot 3 BRD03 MPB16-4 board #2
(optional) MPB16-4 board #2 (optional)
Slot 2c
c. For Meridian 1 and Succession CSE 1000, the first MPB16-4 board must be
installed in slot 2.
BRD02 MPB16-4 board #1 MPB16-4 board #1
Slot 1 BRD01 Not used Not used

702t server description Standard 1.0
16 CallPilot
Slot assignments: 702t server without RAID
Slot number CallPilot-assigned board labela
a. In some CallPilot Manager applications, the CallPilot-assigned board label
appears. This label corresponds to the slot number. For example, BRD05 refers to
the board in slot 5.
Meridian 1 Succession CSE 1000
Onboard
network cardb
b. The onboard network card is built onto the motherboard. This card does not have
a slot.
ELAN Network card ELAN Network card
Slot 5 BRD05 Not used Not used
Slot 4 BRD04 CLAN Network card CLANNetworkcard
Slot 3 BRD03 MPB16-4 board #2
(optional) MPB16-4 board #2 (optional)
Slot 2c
c. For Meridian 1 and Succession CSE 1000, the first MPB16-4 board must be
installed in slot 2.
BRD02 MPB16-4 board #1 MPB16-4 board #1
Slot 1 BRD01 Not used Not used

May 2003 702t server description
Part 2: 702t Server Hardware Installation 17
IRQ mapping table
The following table lists the assignments for each Interrupt Request (IRQ).
You do not need this information for installation, but it may be useful for
troubleshooting.
IRQ Slot or device
0Timer
1Chipset
2 System/unused
3 Serial Port 2 (COM2)
4 Serial Port 1 (COM1)
5 For Meridian 1 or Succession CSE 1000 system, available for
CLAN in slot 4 as needed.
6 Floppy controller
7 Parallel port (LPT1)
8RealTimeClock
9 ACPI SCI Interrupt
10 On-board network card
11 Slots 2 and 3 (MPB16-4 boards)
12 PS/2 Mouse
13 Math coprocessor
14 Primary EIDE controller

702t server description Standard 1.0
18 CallPilot
15 Slot 5 (RAID/On-Board SCSI controllers)
Note: Both SCSI controllers are on IRQ 15, which allows the SSU
to automatically resolve any IRQ conflict.
IRQ Slot or device

May 2003 702t server description
Part 2: 702t Server Hardware Installation 19
Network connectivity
Introduction
This section describes how the 702t server can be integrated into your
network. The integration depends on the type of switch you are using.
ATTENTION To secure the CallPilot server from unauthorized access,
ensure that the CallPilot network is inside your
organization’s firewall.

702t server description Standard 1.0
20 CallPilot
Sample network setup: Meridian 1
The following diagram shows a CallPilot server network setup with a
Meridian 1 switch. The Meridian 1 switch can be one of the following:
 Option 11C or Option 11C Mini using fiber connections
 Option 51C
 Option 61C
 Options 81 and 81C
G101626
Customer LAN (optional)
Embedded LAN
Web-enabled
administrative
PC
Web-enabled
administrative
PC
Desktop
client PC
Desktop
client PC
Meridian1switch
Laptop
MGate
card
Modem
MPB16-4
board
CallPilot server
Router or
Ethernet
switch
(optional)