Nortel Millennium multi-pay M1211 Technical Document

Millennium multi-pa terminal (M1211, M1221, M1231)
Installation, ope ation, and
maintenance guide, mtri.9
Document number: A0667039 Document issue: 00.01
Document status: Standard Date: Januar 1997
N&RTEL
NORTHERN TELECOM

Millennium multi-pa terminal (M1211, M1221, M1231)
Installation, ope ation, and
maintenance guide
MTR 1.9
Document number: A0667039
Document issue: 00.01
Document status: Standard
Document date: Januar 1997
©1997 Northern Telecom
All rights reserved
Printed in Canada
NORTHERN TELECOM CONFIDENTIAL: The information contained in this document is the
propert of Northern Telecom. Except as specificall authorized in writing b Northern Telecom, the
holder of this document shall keep the information contained herein confidential and shall protect same
in whole or in part from disclosure and dissemination to third parties and use same for evaluation,
operation, and maintenance purposes onl .
Information subject to change without notice
Millennium is a trademark of Northern Telecom

iv
NTP: 506-6501-203 Document issue: 00.01 Status: Standard Date: Januar 1997

Publication histo y
Janua y 1997
This is the standard release for terminals based on firmware
release MTR 1.9. This guide reflects an upgrade of the
Millennium Manager platform to MSR 2.0. Changes from the
previous release include several new firmware and s stem
features:
• local summar CDRs for individual cash cards (up to 12)
• capabilit to zero out smart cards containing less than the
value of a local call
flashing date and time preceding the advertising line
• abilit to rate 1-800, 1-888, and 1-600 calls
• updated prompts for degraded service levels
• external rating for domesticall -dialed international calls
• clip-on fraud deterrents
• defective card reader alarm
• craft interface changes
• uploadable coin box status
Octobe 1996
MSR 1.7 standard up-issue of this document to reflect the
smart card alert, datajack, and IAS module features. This
document is still applicable for terminals running on pre-MSR
2.0 s stems.
Feb ua y 1996
MSR 1.7 standard up-issue of this document.
Millennium multi-pa terminal installation, operation, and maintenance guide

vi
Ap il 1995
MSR 1.7 standard release of this document. r\
NTP: 506-6501-203 Document issue: 00.01 Status: Standard Date: Januar 1997

Table of contents
About this guide AGT-1
Scope of this document AGT-1
How this guide is organized AGT-2
Desc ibing the te minal 1-1
T pes of multi-pa terminals 1-1
Terminal features 1-2
Ph sical characteristics 1-4
Multi-pa terminal specifications 1-5
Maximum cable length specifications 1-6
Operating the multi-pa terminal 1-7
Making calls 1-8
Using a credit or calling card 1-8
Using smart cards 1-9
Using coins to make a call 1-12
Free calls 1-14
Autodial calls 1-14
Incoming calls 1-14
Datajack calls 1-15
Using the ADS feature 1-16
Functional features 1-17
Visual displa 1-17
Voice prompts 1-17
Card reader 1-17
Smart card alert 1-18
Card reader blocked alarm 1-18
Language button 1-18
Next-call button 1-18
Volume control 1-18
Quick access ke s 1-19
Millennium multi-pa terminal installation, operation, and maintenance guide

viii Table of contents
Advertising 1-19
Date and time 1-20
Coin handling 1-20
Datajack 1-20
Voice and data on a single central office (CO) line 1-20
Supplementar power 1-21
Answer supervision 1-21
Remote alarms and diagnostics 1-21
Internal components of the terminal 1-22
Control PCP 1-23
Telephon PCP 1-23
Card reader 1-23
Special adaptations 1-23
Alerter PCP/smart card alert 1-24
Lineswitch PCP 1-25
IAS module 1-25
Coin operations 1-26
Coin guide 1-26
Coin validator 1-26
Escrow 1-26
Cash box 1-26
Coin return 1-26
Securit PCP 1-26
e-lock securit 1-26
e-locks 1-27
Interconnections of internal components 1-28
Describing the craft interface 1-32
Entering the craft interface 1-33
Privilege levels 1-33
Operation-code interface 1-34
Maintenance-level interface 1-34
Mounting the te minal 2-1
Selecting a site 2-1
Tools and equipment required 2-2
Installing peripheral equipment 2-3
Pre-mounting considerations 2-4
Installing an IAS module 2-4
Installing a lock on the terminal 2-5
Setting up the site: the backboard 2-5
Mounting the backboard 2-7
Testing the line to the terminal 2-8
NTP: 506-6501-203 Issue: 00.01 Status: Standard Date: Januar 1997

Table of contents ix
Mounting and connecting the terminal 2-9
Installing the terminal in recessed furniture 2-9
If a backboard is not installed 2-10
Installing a terminal in non-recessed furniture 2-10
Positioning the terminal on the backboard 2-10
Unlocking and opening the terminal 2-11
Attaching the outside wires to the terminal block 2-17
Removing the PCP assembl to install components 2-18
Installing internal components 2-22
Completing the internal installation 2-26
Installing a coin box 2-28
Other documentation 2-29
Installing te minal softwa e 3-1
When to do an INSTALL 3-1
Performing an INSTALL routine 3-2
Terminal-timeout during an INSTALL session 3-2
Error codes 3-3
Accessing the INSTALL prompt 3-4
Starting the INSTALL routine 3-6
Stopping the download 3-11
Testing the operation of the terminal 3-19
Testing the special buttons 3-20
Testing the card reader 3-21
Making a call 3-22
Checking the line 3-24
Testing the quick access ke s 3-24
Testing the datajack module 3-25
Using a butt-end set to test the datajack 3-25
Testing the smart card alert feature 3-26
In case of problems 3-26
Ope ation codes inte face 4-1
Entering operation codes 4-3
How to enter operation codes 4-3
Reserved codes 4-6
Maintenance-level inte face 5-1
Maintenance menu options 5-1
B passing the maintenance menu 5-2
Millennium multi-pa terminal installation, operation, and maintenance guide

x Table of contents
Accessing the initial prompt 5-3
Using the maintenance menu 5-5
Checking the card reader 5-7
Card reader test errors 5-9
Checking the coin unit 5-11
Problems in the coin unit test 5-12
Checking the central-office line 5-13
Problems with the CO test 5-14
Checking the displa (VFD) 5-15
Checking the ke pad 5-16
Making and answering calls 5-18
Checking the telephone number of the terminal 5-19
Checking the number of the Millennium Manager 5-21
Entering operation codes 5-23
Reserved operation codes 5-25
Entering more than eight codes 5-25
Forced Millennium Manager (NCC) download 5-26
Stopping the download 5-27
Sending CDRs to the Millennium Manager 5-28
Testing answer supervision 5-31
Answer supervision errors 5-33
Changing the brightness of the VFD 5-33
Testing the memor of the terminal 5-34
Memor errors 5-36
Putting the terminal out of service 5-36
Putting the terminal back in service 5-38
If the ke pad buttons do not work 5-39
Terminal timeout at the maintenance level 5-40
Uninstalling the terminal 5-41
6 T oubleshooting the te minal 6-1
Internal error detection 6-2
Securit features 6-3
False un-alarms $ 6-3
Troubleshooting | 6-4
Coin unit problems 6-5
Cash box jams 6-5
Coin validator jams 6-5
Escrow unit jam 6-9
Craft interface coin unit problems 6-10
Securit PCP fault indications 6-15
Error messages 6-15
NTP: 506-6501-203 Issue: 00.01 Status: Standard Date: Januar 1997

Table of contents xi
Coin box discrepancies 6-15
Power 6-16
Supplementar power 6-16
Borderline power anomalies 6-19
Checking the CO line 6-20
Datajack telephon PCP power 6-22
7 Installing eplaceable pa ts 7-1
Saving call detail records (CDRs) 7-2
Before ou enter the terminal 7-2
Preparing the terminal for maintenance 7-3
If ou need to uninstall the terminal 7-5
Opening the terminal 7-5
Replacing the front housing assembl 7-10
Replacing the upper housing lock 7-12
Removing the PCP assembl 7-13
Removing the telephon and control PCPs 7-17
Replacing firmware chips on the control PCP 7-19
Replacing the handset, cord, and swivel 7-21
Replacing the grounding strap 7-22
Replacing the VFD 7-23
Replacing the upper bezel assembl 7-25
Replacing the displa window 7-29
Installing an internal instruction card 7-30
Replacing the external instruction card 7-31
Replacing the card reader 7-32
Replacing the alerter module 7-37
Replacing the number card 7-38
Replacing the lineswitch PCP 7-39
Replacing the hookswitch/alerter bezel 7-41
Replacing the quick access ke s bezel 7-42
Replacing a quick access ke s label card 7-44
Replacing the coin guide 7-45
Replacing the coin validator 7-47
Removing the coin rejection chute tab 7-51
Replacing the coin escrow 7-52
Replacing the vault door or the cash box 7-56
Removing the coin box rail 7-58
Upgraded coin box rail 7-60
Replacing the securit PCP 7-62
Simulating a coin collection 7-64
Replacing the coin vault lock 7-65
Millennium multi-pa terminal installation, operation, and maintenance guide