Nortel Millennium multi-pay M1211 Technical Document

Millennium multi-pa terminal (M1211, M1221, M1231)
Installation, ope ation, and
maintenance guide, mtri.9
Document number: A0667039 Document issue: 00.01
Document status: Standard Date: Januar 1997
N&RTEL
NORTHERN TELECOM

Millennium multi-pa terminal (M1211, M1221, M1231)
Installation, ope ation, and
maintenance guide
MTR 1.9
Document number: A0667039
Document issue: 00.01
Document status: Standard
Document date: Januar 1997
©1997 Northern Telecom
All rights reserved
Printed in Canada
NORTHERN TELECOM CONFIDENTIAL: The information contained in this document is the
propert of Northern Telecom. Except as specificall authorized in writing b Northern Telecom, the
holder of this document shall keep the information contained herein confidential and shall protect same
in whole or in part from disclosure and dissemination to third parties and use same for evaluation,
operation, and maintenance purposes onl .
Information subject to change without notice
Millennium is a trademark of Northern Telecom

iv
NTP: 506-6501-203 Document issue: 00.01 Status: Standard Date: Januar 1997

Publication histo y
Janua y 1997
This is the standard release for terminals based on firmware
release MTR 1.9. This guide reflects an upgrade of the
Millennium Manager platform to MSR 2.0. Changes from the
previous release include several new firmware and s stem
features:
• local summar CDRs for individual cash cards (up to 12)
• capabilit to zero out smart cards containing less than the
value of a local call
flashing date and time preceding the advertising line
• abilit to rate 1-800, 1-888, and 1-600 calls
• updated prompts for degraded service levels
• external rating for domesticall -dialed international calls
• clip-on fraud deterrents
• defective card reader alarm
• craft interface changes
• uploadable coin box status
Octobe 1996
MSR 1.7 standard up-issue of this document to reflect the
smart card alert, datajack, and IAS module features. This
document is still applicable for terminals running on pre-MSR
2.0 s stems.
Feb ua y 1996
MSR 1.7 standard up-issue of this document.
Millennium multi-pa terminal installation, operation, and maintenance guide

vi
Ap il 1995
MSR 1.7 standard release of this document. r\
NTP: 506-6501-203 Document issue: 00.01 Status: Standard Date: Januar 1997

Table of contents
About this guide AGT-1
Scope of this document AGT-1
How this guide is organized AGT-2
Desc ibing the te minal 1-1
T pes of multi-pa terminals 1-1
Terminal features 1-2
Ph sical characteristics 1-4
Multi-pa terminal specifications 1-5
Maximum cable length specifications 1-6
Operating the multi-pa terminal 1-7
Making calls 1-8
Using a credit or calling card 1-8
Using smart cards 1-9
Using coins to make a call 1-12
Free calls 1-14
Autodial calls 1-14
Incoming calls 1-14
Datajack calls 1-15
Using the ADS feature 1-16
Functional features 1-17
Visual displa 1-17
Voice prompts 1-17
Card reader 1-17
Smart card alert 1-18
Card reader blocked alarm 1-18
Language button 1-18
Next-call button 1-18
Volume control 1-18
Quick access ke s 1-19
Millennium multi-pa terminal installation, operation, and maintenance guide

viii Table of contents
Advertising 1-19
Date and time 1-20
Coin handling 1-20
Datajack 1-20
Voice and data on a single central office (CO) line 1-20
Supplementar power 1-21
Answer supervision 1-21
Remote alarms and diagnostics 1-21
Internal components of the terminal 1-22
Control PCP 1-23
Telephon PCP 1-23
Card reader 1-23
Special adaptations 1-23
Alerter PCP/smart card alert 1-24
Lineswitch PCP 1-25
IAS module 1-25
Coin operations 1-26
Coin guide 1-26
Coin validator 1-26
Escrow 1-26
Cash box 1-26
Coin return 1-26
Securit PCP 1-26
e-lock securit 1-26
e-locks 1-27
Interconnections of internal components 1-28
Describing the craft interface 1-32
Entering the craft interface 1-33
Privilege levels 1-33
Operation-code interface 1-34
Maintenance-level interface 1-34
Mounting the te minal 2-1
Selecting a site 2-1
Tools and equipment required 2-2
Installing peripheral equipment 2-3
Pre-mounting considerations 2-4
Installing an IAS module 2-4
Installing a lock on the terminal 2-5
Setting up the site: the backboard 2-5
Mounting the backboard 2-7
Testing the line to the terminal 2-8
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Table of contents ix
Mounting and connecting the terminal 2-9
Installing the terminal in recessed furniture 2-9
If a backboard is not installed 2-10
Installing a terminal in non-recessed furniture 2-10
Positioning the terminal on the backboard 2-10
Unlocking and opening the terminal 2-11
Attaching the outside wires to the terminal block 2-17
Removing the PCP assembl to install components 2-18
Installing internal components 2-22
Completing the internal installation 2-26
Installing a coin box 2-28
Other documentation 2-29
Installing te minal softwa e 3-1
When to do an INSTALL 3-1
Performing an INSTALL routine 3-2
Terminal-timeout during an INSTALL session 3-2
Error codes 3-3
Accessing the INSTALL prompt 3-4
Starting the INSTALL routine 3-6
Stopping the download 3-11
Testing the operation of the terminal 3-19
Testing the special buttons 3-20
Testing the card reader 3-21
Making a call 3-22
Checking the line 3-24
Testing the quick access ke s 3-24
Testing the datajack module 3-25
Using a butt-end set to test the datajack 3-25
Testing the smart card alert feature 3-26
In case of problems 3-26
Ope ation codes inte face 4-1
Entering operation codes 4-3
How to enter operation codes 4-3
Reserved codes 4-6
Maintenance-level inte face 5-1
Maintenance menu options 5-1
B passing the maintenance menu 5-2
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x Table of contents
Accessing the initial prompt 5-3
Using the maintenance menu 5-5
Checking the card reader 5-7
Card reader test errors 5-9
Checking the coin unit 5-11
Problems in the coin unit test 5-12
Checking the central-office line 5-13
Problems with the CO test 5-14
Checking the displa (VFD) 5-15
Checking the ke pad 5-16
Making and answering calls 5-18
Checking the telephone number of the terminal 5-19
Checking the number of the Millennium Manager 5-21
Entering operation codes 5-23
Reserved operation codes 5-25
Entering more than eight codes 5-25
Forced Millennium Manager (NCC) download 5-26
Stopping the download 5-27
Sending CDRs to the Millennium Manager 5-28
Testing answer supervision 5-31
Answer supervision errors 5-33
Changing the brightness of the VFD 5-33
Testing the memor of the terminal 5-34
Memor errors 5-36
Putting the terminal out of service 5-36
Putting the terminal back in service 5-38
If the ke pad buttons do not work 5-39
Terminal timeout at the maintenance level 5-40
Uninstalling the terminal 5-41
6 T oubleshooting the te minal 6-1
Internal error detection 6-2
Securit features 6-3
False un-alarms $ 6-3
Troubleshooting | 6-4
Coin unit problems 6-5
Cash box jams 6-5
Coin validator jams 6-5
Escrow unit jam 6-9
Craft interface coin unit problems 6-10
Securit PCP fault indications 6-15
Error messages 6-15
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Coin box discrepancies 6-15
Power 6-16
Supplementar power 6-16
Borderline power anomalies 6-19
Checking the CO line 6-20
Datajack telephon PCP power 6-22
7 Installing eplaceable pa ts 7-1
Saving call detail records (CDRs) 7-2
Before ou enter the terminal 7-2
Preparing the terminal for maintenance 7-3
If ou need to uninstall the terminal 7-5
Opening the terminal 7-5
Replacing the front housing assembl 7-10
Replacing the upper housing lock 7-12
Removing the PCP assembl 7-13
Removing the telephon and control PCPs 7-17
Replacing firmware chips on the control PCP 7-19
Replacing the handset, cord, and swivel 7-21
Replacing the grounding strap 7-22
Replacing the VFD 7-23
Replacing the upper bezel assembl 7-25
Replacing the displa window 7-29
Installing an internal instruction card 7-30
Replacing the external instruction card 7-31
Replacing the card reader 7-32
Replacing the alerter module 7-37
Replacing the number card 7-38
Replacing the lineswitch PCP 7-39
Replacing the hookswitch/alerter bezel 7-41
Replacing the quick access ke s bezel 7-42
Replacing a quick access ke s label card 7-44
Replacing the coin guide 7-45
Replacing the coin validator 7-47
Removing the coin rejection chute tab 7-51
Replacing the coin escrow 7-52
Replacing the vault door or the cash box 7-56
Removing the coin box rail 7-58
Upgraded coin box rail 7-60
Replacing the securit PCP 7-62
Simulating a coin collection 7-64
Replacing the coin vault lock 7-65
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xii Table of contents
Coin vault lock upgrade 7-66
Upgrading the lock 7-66
Installing an e-lock and securit switch 7-68
Replacing the coin return assembl 7-72
Replacing the rear terminal PCP 7-73
Describing inferred answer supervision 7-75
Installing the rear terminal rain diverter 7-75
Positioning and connecting the IAS module 7-77
Installing the inside service wires 7-78
Replacing the IAS module 7-80
Optional features: Datajack and smart card alert 7-81
About the APC datajack module 7-82
Replacing the APC datajack module 7-82
Replacing the teladapt connector for datajack 7-85
Installing smart card alert 7-86
Installing smart card alert firmware 7-87
Installing the daughter board 7-88
Restoring the terminal to operation 7-90
8 Cleaning the te minal 8-1
Cleaning the card reader 8-1
Cleaning the read head 8-1
Clearing the card slot 8-2
Clearing debris from the coin guide slot 8-3
Cleaning the exterior of the terminal 8-3
9 Custome -o de able pa ts 9-1
Installation and maintenance hardware 9-1
Identif ing our terminal t pe 9-3
Orderabie parts list 9-3
Instruction cards 9-12
Printing specifications 9-12
Internal instruction card 9-13
External instruction card 9-14
Quick access ke s label 9-15
Tools 9-16
Appendix A: List of ala ms A-1
Saving CDRs A-1
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Before ou enter the terminal A-1
Appendix B: E o codes B-1
Appendix C: Regulato y notices C-1
Industr Canada notice C-1
Shock hazard warning C-3
Address for warrant and repairs in Canada C-3
U.S. regulations C-4
Radio/TV interference C-4
Federal Communications Commission (FCC) notice C-5
CSA/NRTL/UL installation instructions C-7
Important safet instructions C-8
Shock hazard warning C-9
Glossa y G-1
Index 1-1
Figu es
1 Desc ibing the te minal
Figure 1 -1: Front view of the Millennium multi-pa terminal 1 -3
Figure 1-2: Multi-card reader can read credit, calling, or smart cards 1-10
Figure 1 -3: Using coins to make a call 1-13
Figure 1-4: Dialing out for free calls or using autodial buttons 1-14
Figure 1-5: Datajack calls are made using cards 1-15
Figure 1 -6: Displa shows prompts and advertising 1-17
Figure 1-7: Locating the special buttons 1-18
Figure 1 -8: Quick access ke s 1 -19
Figure 1-9: Inside the Millennium multi-pa terminal 1-22
Figure 1 -10: Smart card alert interconnections diagram 1 -24
Figure 1-11: IAS module interconnection diagram 1 -25
Figure 1-12: Coin features on the Millennium multi-pa terminal 1-27
Figure 1-13: Telephon PCP interconnection diagram, basic 1-28
Figure 1-14: Control PCP interconnect diagram, basic 1-29
Figure 1-15: Multi-pa terminal internal cabling, view 1 1-30
Figure 1-16: Multi-pa terminal internal cabling, view 2 1-31
Figure 1-17: Using the terminal to work with the craft interface 1 -32
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xiv Table of contents
2 Mounting the te minal
Figure 2-1: Positioning the upper housing lock 2-5
Figure 2-2: Terminal backboard mounting holes 2-6
Figure 2-3: Ke and tool needed to open the terminal housing 2-11
Figure 2-4: Multi-pa terminal housing in open position 2-12
Figure 2-5: Machine screw locations on the back of the terminal 2-13
Figure 2-6: Coin validator cable connections 2-14
Figure 2-7: Locating the validator retaining clip 2-15
Figure 2-8: Removing the coin validator from the retaining screw 2-16
Figure 2-9: Connecting the ISWs to the upper terminal block 2-17
Figure 2-10: PCP assembl cable connections 2-19
Figure 2-11: Removing the PCP assembl bracket 2-21
Figure 2-12: ID bezel screws also secures the clamp plate 2-23
Figure 2-13: Removing the clamp plate 2-24
Figure 2-14: Rubber stud pushes the quick access ke s label 2-25
Figure 2-15: Access hole used when installing the number card 2-26
Figure 2-16: Reconnecting the upper terminal block 2-27
Figure 2-17: Replacing the external instruction card 2-28
Figure 2-18: Removing the vault door and coin box 2-29
3 Installing te minal softwa e
Figure 3-1: Unlocking the terminal for the INSTALL routine 3-5
4 Ope ation codes inte face
Figure 4-1: Example of an operation-code instruction card, front 4-2
Figure 4-2: Example of the operation-code instruction card, back 4-2
5 Maintenance-level inte face
Figure 5-1: Unlocking the terminal to access the maintenance level 5-4
6 T oubleshooting st ategies
Figure 6-1: The alarm process, from terminal to telco 6-2
Figure 6-2: Validator jam (Error 67 on craft interface) 6-6
Figure 6-3: Showing the coin rejection chute profile 6-7
Figure 6-4: Exploded view of the coin validator 6-8
Figure 6-5: Card service onl , part 1 6-11
Figure 6-6: Card service onl , part 2 6-12
Figure 6-7: Coin test errors, chart 1 6-13
Figure 6-8: Coin test errors, chart 2 6-14
Figure 6-9: CConnecting inside service wires to terminal block 6-17
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Table of contents xv
Figure 6-10: Power troubleshooting flow chart 6-18
Figure 6-11: CO troubleshooting flowchart 6-21
Figure 6-12: Datajack connector showing shorting loop 6-22
7 Installing eplaceable pa ts
Figure 7-1: Locating the locking mechanisms for the upper housing 7-4
Figure 7-2: ESD and power connections inside the terminal 7-7
Figure 7-3: Locating the terminal block connector 7-8
Figure 7-4: Link bracket on the rear housing 7-11
Figure 7-5: Removing the front housing assembl 7-11
Figure 7-6: Four screws securing the upper housing lock 7-12
Figure 7-7: Cable connections, open housing left view 7-14
Figure 7-8: PCP assembl cable connections 7-15
Figure 7-9: Removing the PCP assembl bracket 7-16
Figure 7-10: Control and telephon PCP cable connection 7-17
Figure 7-11: Control PCP with replaceable chips indicated 7-20
Figure 7-12: Close-up of the swivel assembl 7-21
Figure 7-13: Attaching the grounding strap 7-23
Figure 7-14: Locating the screws for the VFD and ID bezel 7-24
Figure 7-15: Attaching the VFD to the clamp plate 7-25
Figure 7-16: Locating the ID bezel screws 7-26
Figure 7-17: Removing the clamp plate/displa bracket 7-27
Figure 7-18: Inside access screws to the upper bezel assembl 7-27
Figure 7-19: Upper bezel assembl , outside view 7-28
Figure 7-20: Locating ID bezel screws inside the front housing 7-29
Figure 7-21: Removing the clamp plate/displa bracket 7-30
Figure 7-22: Installing the external instruction card 7-31
Figure 7-23: Card reader screws 7-33
Figure 7-24: Card reader assembl , lower view 7-33
Figure 7-25: Card reader removal and replacement 7-34
Figure 7-26: Positioning a bent card guide on the card reader 7-34
Figure 7-27: Multi-card reader, exploded view 7-35
Figure 7-28: Positioning the card reader rain shield 7-36
Figure 7-29: Rain shield in place behind the card reader 7-36
Figure 7-30: Alerter module holding screws 7-37
Figure 7-31: Locating the hole behind the number card window 7-39
Figure 7-32: Lineswitch PCP and attachment screws 7-40
Figure 7-33: Hookswitch/alerter bezel, exterior view 7-41
Figure 7-34: Quick access ke s attachment screws 7-43
Figure 7-35: Removing or installing the quick access ke s bezel 7-43
Figure 7-36: Locating ID bezel screws inside the front housing 7-45
Figure 7-37: Locating coin guide screws 7-46
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xvi Table of contents
7 Installing eplaceable pa ts (continued)
Figure 7-38: Validator cable connections 7-47
Figure 7-39: Locating the validator retaining clip 7-48
Figure 7-40: Lifting the validator off the retaining screw 7-49
Figure 7-41: Showing the coin rejection chute of the validator 7-49
Figure 7-42: Exploded view of the coin validator 7-50
Figure 7-43: Locating the partition on the coin rejection chute 7-51
Figure 7-44: Coin escrow hex nut inside the coin vault 7-53
Figure 7-45: Removing the coin escrow 7-54
Figure 7-46: Positioning the escrow rain shield 7-55
Figure 7-47: Removing the coin box and vault door 7-57
Figure 7-48: Inserting the coin box into the coin vault 7-57
Figure 7-49: Locating the coin box rail in the coin vault 7-59
Figure 7-50: Positioning the coin funnel 7-60
Figure 7-51: Adjusting the coin box rail coin opening 7-61
Figure 7-52: Rear terminal PCP securit PCP connector 7-63
Figure 7-53: Locating the securit PCP inside the coin vault 7-63
Figure 7-54: Replacing the coin vault lock 7-65
Figure 7-55: Vault lock upgrade side view 7-67
Figure 7-56: Vault lock upgrade exploded view 7-68
Figure 7-57: Vault-side view of e-lock 7-69
Figure 7-58: Switch and mount fit under e-lock housing 7-70
Figure 7-59: Inserting the coin box into the coin vault 7-71
Figure 7-60: Removing the coin return assembl 7-72
Figure 7-61: Close-up of rear terminal PCP and rain diverter 7-74
Figure 7-62: Locating the IAS module in the terminal 7-76
Figure 7-63: Interconnection diagram showing IAS connection 7-76
Figure 7-64: Diagram of the IAS module 7-78
Figure 7-65: Replacing an IAS module 7-80
Figure 7-66: Datajack connector showing shorting loop 7-82
Figure 7-67: Locating the parts of the APC datajack module 7-83
Figure 7-68: APC datajack side view, attachment side 7-84
Figure 7-69: Replacing the teladapt on the datajack module 7-85
Figure 7-70: Inserting smart card alert firmware 7-87
Figure 7-71: Daughter board positioning on the control PCP 7-89
Figure 7-72: Ke pad PCP smart card alert cable 7-89
Figure 7-73: Route cables under PCP assembl 7-90
Figure 7-74: Connectors on the smart card alert board 7-91
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Table of contents xvii
9 Custome -o de able pa ts
Figure 9-1: Locating the product ID label 9-3
Figure 9-2: Exploded view, multi-pa terminal front housing 9-9
Figure 9-3: Exploded view, multi-pa terminal chassis 9-10
Figure 9-4: Auxiliar view, multi-pa terminal chassis 9-11
Figure 9-5: Locating the instruction card in the window assembl 9-12
Figure 9-6: Dimensions of the internal instruction card 9-13
Figure 9-7: Dimensions of the external instruction card 9-14
Figure 9-8: Locating the quick access ke s bezel on the terminal 9-15
Figure 9-9: Dimensions of the quick access ke s label 9-16
Tables
Table 1-1: Cable length specifications based on wire size 1-6
Table 2-1: Tools and equipment required 2-2
Table 2-2: Fasteners for backboards 2-7
Table 2-3: Module connector numbers 2-20
Table 5-1: Codes maintenance activities on menu 5-2
Table 7-1: Component cable connections 7-18
Table 9-1: Installation and maintenance hardware 9-1
Table 9-2: Parts list for the Millennium multi-pa terminal 9-3
Table A-1: List of alarms A-2
Table B-1: Craft interface error code descriptions B-2
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xviii Table of contents
NTP: 506-6501-203 Issue: 00.01 Status: Standard Date: Januar 1997

About this guide
This guide is intended for the craftspeople who install,
operate, and maintain the Millennium multi-pa
terminals.
This document has been specificall released to support
the added features provided on the MTR 1.9 version
terminal, including new craft interface features. The
hardware procedures are still applicable to pre-MTR 1.9
versions of terminals.
This terminal release is being combined with the s stem
release MSR 2.0.
Scope of this document
This document contains information about the installa
tion, operation, and maintenance of the Millennium multi
pa terminal.
It explains how to:
• install the terminal, both hardware and software
procedures
• install and remove its replaceable parts
• use the craft interface to test terminal functions and
diagnose hardware and line problems
• additional features include a troubleshooting
chapter and a chapter listing terminal parts and
replaceable-parts ordering information
Millennium multi-pa terminal installation, operation, and maintenance guide

ATG-2 About this guide
How this guide is o ganized
The Millennium multi-pay terminal installation, operation,
and maintenance guide is organized into the following
sections:
About this guide describes the guide and gives an
overview of its contents.
Chapte 1: Desc ibing the te minal describes the
terminal and discusses its operation,
characteristics, features, power
requirements, hardware, and software.
Chapte 2: Mounting the te minal provides
instructions for installing the terminal on
site. It discusses the site selection, tools,
and equipment required to install the
terminal, as well as giving the actual
installation procedure.
Chapte 3: Installing te minal softwa e provides
instructions for installing, testing, and
downloading software tables to the
terminal.
Chapte 4: Ope ation-code inte face provides
instructions on how to use the operation-
code level, in the craft interface, and to
send messages to the Millennium Manager
on the status of the terminal. It also
discusses the reserved and non-reserved
codes used in this level.
Chapte 5: Maintenance-level inte face explains
how to perform maintenance,
administrative, and diagnostic functions.
This chapter provides instructions on how
to perform the terminal maintenance
routine, how to troubleshoot the terminal
components, and how to perform restricted
activities.
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About this guide ATG-3
Chapte 6: T oubleshooting st ategies explains how
to diagnose and troubleshoot problems.
Chapte 7: installing eplaceable pa ts explains how
to remove and replace modules in the
terminal.
Chapte 8: Cleaning the te minal provides
instructions on how to clean the exterior of
the terminal.
Chapte 9: Custome -o de able pa ts explains how
to order parts, tools, and instruction cards.
Appendix A: List of ala ms provides details about the
alarms issued b the terminal to the
Millennium Manager.
Appendix B: E o codes provides details about the
error codes found in the craft interface.
Appendix C: Regulato y notices describes the
Canadian and U.S. regulator and safet
information in regard to terminal
connection and usage.
Glossa y: provides the definitions of the terms and
acron ms used in this document
Index: provides an eas cross-reference for the
Millennium multi-pay terminal installation,
operation, and maintenance guide.
Millennium multi-pa terminal installation, operation, and maintenance guide