Nortel CallPilot 150 Product manual

Part No. P0604218 02
CallPilot 100/150
Installation and Maintenance
Guide

2
P0604218 02
Copyright © 2003 Nortel Networks
All rights reserved. May 12, 2003.
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty.
Users must take full responsibility for their applications of any products specified in this document. The information in this
document is proprietary to Nortel Networks NA Inc.
Trademarks
NORTEL NETWORKS is a trademark of Nortel Networks.
All other trademarks and registered trademarks are the property of their respective owners.
Statement of conditions
In the interest of improving internal design, operational function, and/or reliability, Nortel Networks NA Inc. reserves the rig ht to
make changes to the products described in this document without notice.
Nortel Networks NA Inc. does not assume any liability that may occur due to the use or application of the product(s) or circuit
layout(s) described herein.
Regulatory Requirements
CallPilot 100/150 meets CSPR22 Class A regulatory requirements.
FCC Regulations
This equipment complies with Federal Communications Commission Rules and Regulations Part 68 when connected to a Norstar
switch. This equipment does not connect directly to the public switched telephone network.
DOC Regulations
This equipment complies with the Canadian Department of Commerce CS-03 Rules and Regulations for connection to Norstar
switches.
Radio Frequency Interference
This equipment generates, uses and can radiate radio frequency energy and if not installed and used in accordance with the
instruction manual may cause interference to radio communications. It has been tested and found to comply with the limits for a
Class A computing device pursuant to Part 15 of the FCC Rules and CSDA specification C108.8, which are designed to provide
reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a
residential area is likely to cause interference, in which case users will be required, at their own expense, to take whatever
measures are necessary to correct the interference.
This apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference
Regulations by the Canadian Department of Commerce.
CallPilot 100/150 contains fragile electronic parts. Do not drop or bump it.

3
CallPilot 100/150 Installation and Maintenance Guide
Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
About the buttons on your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
How to Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
USA and Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Authorized Distributors - ITAS Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Presales Support (CSAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
EMEA (Europe, Middle East, Africa) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Technical Support - CTAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
CALA (Caribbean & Latin America) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Technical Support - CTAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
APAC (Asia Pacific) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Technical Support - CTAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Chapter 1
How to use this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
How to use this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
How the instructions are presented . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Warning and caution symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Chapter 2
System overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
About CallPilot 100/150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
CallPilot 100/150 offers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Features of CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Hardware overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Data connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
PCMCIA slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Voice message storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Chapter 3
Preparing to install the CallPilot 100/150. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Electrical service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Opening the kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

4
P0604218 02
Managing the CallPilot system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Running without a LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using a LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
DNS server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Chapter 4
Installing CallPilot 100/150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Wall mounting the CallPilot 100/150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connecting the CallPilot 100/150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
CallPilot 100/150 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Chapter 5
Initializing the CallPilot 100/150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
About CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Initializing CallPilot 100/150 using CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Computer requirements for CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Computer requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Browser requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Connecting to the CallPilot 100/150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Changing the IP address using a serial cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Changing the IP address using an Ethernet crossover cable . . . . . . . . . . . . . . . . . . 34
Running the Quick Install Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Initializing CallPilot 100/150 using a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Determining CallPilot 100/150 Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Configuring the CallPilot 100/150 initial parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Chapter 6
Language Configuration Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Changing the languages available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Chapter 7
Password administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Resetting passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Resetting the system administrator password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Resetting the operator password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Resetting the password using CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Resetting the password using a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Resetting the Mailbox passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Resetting the password using CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Resetting the password using a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Resetting the Call Center Administrator password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Resetting the Modem access password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Resetting the Modem access password using a telephone . . . . . . . . . . . . . . . . . . . 48

5
CallPilot 100/150 Installation and Maintenance Guide
Chapter 8
Backing up and restoring CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Installing the CallPilot Backup and Restore Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Backing up the CallPilot information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Restoring the CallPilot information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Retrieving the CallPilot log files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Chapter 9
Upgrading CallPilot 100/150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Upgrading the CallPilot software version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Upgrading the message storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Chapter 10
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Diagnosing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
The RS-232 terminal cannot communicate with CallPilot 100/150 . . . . . . . . . . . . . . . . . 61
CallPilot 100/150 does not function at all . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
The Power-on Diagnostics fail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Cannot access CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
CallPilot 100/150 fails during a start up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
All of the mailboxes disappear after a software upgrade . . . . . . . . . . . . . . . . . . . . . . . . . 63
CallPilot 100/150 Feature Codes are inactive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
To remove Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
CallPilot 100/150 does not reboot following **STARTUP . . . . . . . . . . . . . . . . . . . . . . . . 65
Inactive feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Time on the CallPilot 100/150 does not match the time on the telephone system . . . . . 66
LED error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
LED 1 is blinking quickly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
LED 1 and LED 2 are blinking quickly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
LEDs 1 to 4 turn on at power up but do not briefly turn off during start up . . . . . . . . 66
One or more of LEDs 1 to 4 do not turn on after CallPilot 100/150 has finished
starting up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
LED 6 does not turn on after CallPilot 100/150 has finished starting up . . . . . . . . . 66
Appendix A
Modem Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Configuring your computer to access the CallPilot modem . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Connecting a telephone to your computer modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Creating a Dial-Up Networking connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Creating a Dial-Up Networking connection on Windows 95 or Windows 98 . . . . . . 68
Configuring the Dial-Up Networking TCP/IP parameters on Windows 95 or
Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

6
P0604218 02
Creating a Dial-Up Networking connection on Windows NT 4.0 . . . . . . . . . . . . . . . 69
Configuring the Dial-Up Networking TCP/IP parameters on Windows NT 4.0 . . . . . 70
Creating a Dial-Up Networking connection on Windows 2000 or Windows XP . . . . 71
Configuring the Dial-Up Networking TCP/IP parameters on Windows 2000 or
Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Installing the Nortel Networks Modem Configuration Utility . . . . . . . . . . . . . . . . . . . . . . 72
Enabling the CallPilot modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Enabling Modem access using CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Enabling Modem access using a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Changing the modem access password using a telephone . . . . . . . . . . . . . . . . . . . . . . 74
Disabling the Modem access password using a telephone . . . . . . . . . . . . . . . . . . . . . . . 74
Connecting to the CallPilot system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Configuring your modem to access the CallPilot modem . . . . . . . . . . . . . . . . . . . . . . . . 75
Connecting to the CallPilot modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Configuring your modem for normal modem connections . . . . . . . . . . . . . . . . . . . . 77
Appendix B
Norstar Directory Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Programming CallPilot 100/150 DNs to memory buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

7
CallPilot 100/150 Installation and Maintenance Guide
Figures
Figure 1 Inside the CallPilot 100/150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Figure 2 Mounting the CallPilot 100/150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Figure 3 CallPilot 100/150 connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Figure 4 Ethernet crossover cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

8
P0604218 02

9
CallPilot 100/150 Installation and Maintenance Guide
Tables
Table 1 Telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Table 2 CallPilot features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Table 3 Compatible Norstar KSU systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Table 4 Port A and Port B Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Table 5 LEDs during startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Table 6 LEDs during operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Table 7 CallPilot 100/150 serial port pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Table 8 Quick Install Wizard parameters for a CallPilot 100/150 . . . . . . . . . . . . . 35
Table 9 Assigned Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Table 10 Maximum disk space required to backupCallPilot 100/150 . . . . . . . . . . .52
Table 11 Non-expanded Modular ICS DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Table 12 Modular ICS 2-port cartridge DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Table 13 Modular ICS 6-port cartridge DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

10
P0604218 02

11
CallPilot 100/150 Installation and Maintenance Guide
Preface
The CallPilot 100/150 is a voice messaging product suited for small to medium sized businesses. It
combines the voicemail and call processing features of a large business system into a compact,
easy to use system.
Before you begin
This guide is intended for install technicians. This guide assumes that you have a working
knowledge of the telephone system on which you are installing the CallPilot 100/150.
Text conventions
This guide uses the following text conventions:
angle brackets (< >) Indicate that you choose the text to enter based on the description inside
the brackets. Do not type the brackets when entering the command.
Example: If the command syntax is
ping <ip_address>, you enter
ping 192.32.10.12
bold Courier text Indicates command names and options and text that you need to enter.
Example: Use the dinfo command.
Example: Enter show ip {alerts|routes}.
italic text Indicates book titles.
Example: CallPilot Manager Set Up and Operation Guide
plain Courier
text Indicates command syntax and system output, for example, prompts
and system messages.
Example: Set Trap Monitor Filters
ıËÊÊ‚ˆÍ Indicates the buttons you press on a telephone.
Example: ≤·°‹
Display font Indicates text prompts that appear on the telephone display.
Example: Group lists? Y
Underlined display
font
Indicates a label that appears above the display button. You press the
button below this label to perform the action.
Example: Press OK.

12 Preface
P0604218 02
About the buttons on your telephone
This guide shows the Business Series Terminal buttons. Table 1 shows which buttons to use on the
different types of Nortel Networks telephones.
You can enter ≤, ƒor ƒ and the code to use a feature. For example: Press
≤·°⁄ to access your mailbox.
The T7100 works differently from other telephones on your system because it does not have line
buttons. Where other telephones can require that you select a line button to answer a call, with the
T7100 terminal you pick up the handset. Where other telephones require you to select a line button
to take a call off hold, you press ≥on the T7100 terminal.
On T7100 terminals, you can answer a second call by pressing ˙. Your active call is put on
hold and you connect to the waiting call. You can have no more than two active calls at one time.
The T7100 terminal does not have a ©button.
Related publications
For more information about programming CallPilot 100/150, refer to the following publications:
•CallPilot Manager Set Up and Operation Guide
Provides instructions for setting up the CallPilot 100/150 using CallPilot Manager.
•CallPilot 100/150 Telephone Administration Guide
Provides instructions for setting up the CallPilot 100/150 using a Norstar telephone.
•CallPilot Programming Record
Provides a record of the settings used for the CallPilot 100/150.
•Nortel Networks Call Center Set Up and Operation Guide
Provides instructions for setting up the Call Center features on CallPilot 100/150.
•Nortel Networks Call Center Reporting Set Up and Operation Guide
Provides instructions for setting up the Call Center Reporting feature on CallPilot 100/150.
Table 1 Telephone buttons
Button Name T7100, T7208,
T7316, T7316E
M7100, M7208,
M7310, M7324
M7100N, M7208N,
M7310N, M7324N
Feature ≤ƒƒ
Hold ≥˙
≥
˙
≥
˙
Vo l u me C o n t r o l √√√
Release ®®®

Preface 13
CallPilot 100/150 Installation and Maintenance Guide
How to Get Help
USA and Canada
Authorized Distributors - ITAS Technical Support
Telephone:
1-800-4NORTEL (1-800-466-7835)
If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.
If you do not yet have a PIN Code, or for general questions and first line support, you can enter
ERC 338#.
Website:
http://www.nortelnetworks.com/itas/
Presales Support (CSAN)
Telephone:
1-800-4NORTEL (1-800-466-7835)
Use Express Routing Code (ERC) 1063#
EMEA (Europe, Middle East, Africa)
Technical Support - CTAS
Telephone:
00800 800 89009 or 33 4 9296 1341
Fax:
33 49296 1598
email:
[e-mail]

14 Preface
P0604218 02
CALA (Caribbean & Latin America)
Technical Support - CTAS
Telephone:
1-954-858-7777
email:
[e-mail]
APAC (Asia Pacific)
Technical Support - CTAS
Telephone:
[phone]
Fax:
[phone]
email:
[e-mail]

15
CallPilot 100/150 Installation and Maintenance Guide
Chapter 1
How to use this guide
This guide explains:
•what CallPilot 100/150 is
•how to install CallPilot 100/150
•how to initialize CallPilot 100/150
•how to troubleshoot CallPilot 100/150
How to use this guide
Chapter 1, “How to use this guide explains the contents of this guide and the conventions it uses.
Chapter 2, “System overview provides a functional overview of the CallPilot 100/150.
Chapter 3, “Preparing to install the CallPilot 100/150 describes what is required before you install
the CallPilot 100/150.
Chapter 4, “Installing CallPilot 100/150 describes how to install the CallPilot 100/150.
Chapter 5, “Initializing the CallPilot 100/150 describes how to program the initial parameters for
the CallPilot 100/150.
Chapter 6, “Language Configuration Utility describes how to change the languages available on
the CallPilot 100/150.
Chapter 7, “Password administration describes how to reset the passwords on CallPilot 100/150.
Chapter 8, “Backing up and restoring CallPilot describes how to back up and restore CallPilot
information.
Chapter 9, “Upgrading CallPilot 100/150 describes how to upgrade CallPilot 100/150.
Chapter 10, “Troubleshooting describes problems, error messages and corrective actions.
Appendix A, “Modem Access describes how to use a modem to access CallPilot 100/150.
Appendix B, “Norstar Directory Numbers describes the port numbers and default Directory
Numbers (DNs) on various Norstar systems.

16 Chapter 1 How to use this guide
P0604218 02
How the instructions are presented
The tasks in this book are presented as step-by-step instructions, in the order you must carry them
out.
Warning and caution symbols
Sometimes you will see symbols warning you to be careful. These symbols include:
Before you begin any task, read all the steps, including Notes, Cautions, and Warnings.
Note: alerts you to steps that are complicated or critical.
Caution: alerts you to situations where you may damage the equipment.
Warning: alerts you to situations where there is the possibility of injuring yourself.

17
CallPilot 100/150 Installation and Maintenance Guide
Chapter 2
System overview
About CallPilot 100/150
The CallPilot 100/150 is a voice messaging product suited for small to medium sized businesses. It
combines the voicemail and call processing features of a large business system into a compact,
easy to use system.
CallPilot 100/150 offers
•connection to a compatible Norstar telephone system
•voicemail with a choice of a CallPilot or Norstar Voice Mail interface
•up to eight voice channels
•Call Center functionality

18 Chapter 2 System overview
P0604218 02
Compatibility
The CallPilot 100/150 can connect to these Norstar telephone systems:
Hardware overview
The CallPilot 100/150 is a compact device that you can mount on a desk or on the wall.
Figure 1 points out the various parts of the CallPilot hardware.
Data connectors
The CallPilot 100/150 has the following connections:
•one RJ-45 jack for a 10/100 Mbps Ethernet connection to a local network
•one RS-232 port for connecting a terminal which provides alternative access
•two RJ-11 jacks, labeled Port A and Port B, for connections to a Norstar KSU.
On the CallPilot 100, each RJ-11 jack can support one TCM connection. Each TCM
connection can support two voice channels. This gives the CallPilot 100 a total of four voice
channels.
On the CallPilot 150, each RJ-11 jack can support two TCM connections. Each TCM
connection can support two voice channels. This gives the CallPilot 150 a total of eight voice
channels.
Table 3 Compatible Norstar KSU systems
Norstar system Compatible software version
Modular ICS 4.1 or higher
Compact ICS 4.1 or higher
Compact 3X8 ICS DR 5.1
Note: The Compact 3X8 ICS works with the CallPilot 100 only.
The Park and Page and AMIS Networking features are not available when the
CallPilot 100 is connected to a Compact 3X8 ICS.
Note: CallPilot 100/150 does not work with Centrex KSUs.
Note: To use the Call Center feature, your KSU must support Disconnect Supervision.

Chapter 2 System overview 19
CallPilot 100/150 Installation and Maintenance Guide
Figure 1 Inside the CallPilot 100/150
PCMCIA slots
The CallPilot 100/150 has two PCMCIA slots.
•The bottom slot is used for the feature cartridge. The feature cartridge is the device that stores
the CallPilot software, greetings and voice messages.
•The top slot is used during software upgrades.
For the locations of the PCMCIA slots, refer to Figure 1.
Dimensions
The CallPilot 100/150 has the following dimensions:
•Height: 33 cm (13 inches)
•Width: 20 cm (8 inches)
•Depth: 4 cm (1.5 inches)

20 Chapter 2 System overview
P0604218 02
Voice message storage
The voice message storage is the amount of memory that CallPilot 100/150/CallPilot 100 has to
store greetings and voicemail messages.
The CallPilot 100 provides 9 hours of voice message storage.
The CallPilot 150 provides 24 hours of voice message storage. With the optional message storage
upgrade, the CallPilot 150 provides 59 hours of voice message storage.
Power
An external power supply provides 9V DC for the CallPilot 100/150. Use only the power supply
that is provided with the CallPilot 100/150.