Nortel Meridian 1 PC Console Interface Unit User manual

PC Console Interface Unit Quick Reference Guide-N0039836 Page 1 of 4 Standard 3.00
Meridian 1 PC Console Interface Unit Quick Reference Guide
This quick reference guide describes the basic components of the Meridian 1 PC Console Interface Unit (PCCIU), and
provides instructions for what you should do if your PC power fails, or the PCCIU does not work properly.
Note: The attendant cannot receive calls until your associated PC-based Console software application is up and
running.
The front panel The front panel of the Meridian 1 PCCIU contains the following:
•Thebrandline insert, which you can replace with your own company’s logo.
•Thealerter speaker, which lets you know when you have an incoming call.
•Thevolume control, which enables you to adjust the headset or handset volume.
•TheStatus LED, which indicates the current operating status of the PCCIU:
— Solid green indicates that the PCCIU is working properly.
— Off indicates that there is no power going to the PCCIU. Contact your system
administrator.
— Flashing red is a major alarm indicating that a system-related error has occurred
at the Meridian 1 system. Contact your system administrator.
— Flashing green indicates one of the following:
a. PCCIU is in Night Service or Position Busy
b. Power Fail Transfer (PFT) switch is in the incorrect position (Off)
c. handset or headset is not connected properly
— Solid red indicates that the PCCIU is not communicating with the PC properly.
Contact your system administrator.
— Solid yellow indicates that a failure occurred during the PCCIU self-test diagnostic
routine. Contact your Nortel distributor.
Figure 1: Front panel of the PC Console Interface Unit






Standard 3.00 Page 2 of 4 PC Console Interface Unit Quick Reference Guide-N0039836
Meridian 1 PC Console Interface Unit Quick Reference Guide
Figure 3: Side panel of the PC Console Interface Unit
The back panel The back panel of the PCCIU contains the Power Fail Transfer (PFT) switch, which enables
you to answer calls directly from an M3900 Series Digital Telephone if the power fails. Refer
to “Answering calls during a PC or power failure” on page 3.The back panel also contains
components used to install and troubleshoot the PCCIU.
Figure 2: Back panel of the PC Console Interface Unit
The side panel A headset is attached to the RJ32 jack or a handset to the PJ327 two-prong connector jack
on either side of the PCCIU.
Note 1: The PCCIU supports both amplified and non-amplified headsets.
Note 2: The PCCIU does not support carbon-type headsets or handsets. Contact your
Nortel distributor for further information on headsets and handsets.

PC Console Interface Unit Quick Reference Guide-N0039836 Page 3 of 4 Standard 3.00
Meridian 1 PC Console Interface Unit Quick Reference Guide
Night/Busy To remove the PCCIU from service, remove the headset or handset from the PCCIU.
Note 1: Once the headset or handset is removed, incoming calls are directed to other
consoles in the customer group or to alternate answering positions, if configured.
Note 2: Attaching the headset or handset to the PCCIU will not change the status to Idle
mode.
Idle To place the PCCIU in Idle mode, launch your PC-based Console software application and
activate the Busy/Idle key.
The PCCIU status LED will light steadily when call processing may begin.
Note 1: Your PC-based Console software application must support the Busy/Idle key
functionality.
Answering calls
during a PC or
power failure
If the PC power fails, switch the PFT switch at the back of the PCCIU from 1 (On) to 0 (Off).
This places the PCCIU in Position Busy status.
Note 1: Once the PCCIU is in Position Busy status, incoming calls are directed to other
consoles in the customer group or to alternate answering positions, if configured.
When the PC regains power, switch the PFT to 1 (On) and exit the Night/Busy position
through the PC-based Console software application.
Alternately, you can remove the console from service by unplugging the headset or handset
from the PCCIU. See “Night/Busy” on page 3.
If you experience other problems, contact your system administrator.

Standard 3.00 Page 4 of 4 PC Console Interface Unit Quick Reference Guide-N0039836
Meridian 1 PC Console Interface Unit Quick Reference Guide