Nortel Modular ICS 6.0 Assembly instructions

Norstar and Meridian are trademarks of Nortel Networks
© Copyright Nortel Networks 2002
Modular ICS 6.0
Installer Guide
1-800-4 NORTEL
www.nortel.com/norstar
P0992638 03
Printed in Canada

P0992638 03 Modular ICS 6.0 Installer Guide
Table of Contents
Regulations 21
Safety and installation 21
For equipment with internal power supplies 21
For equipment with external power supplies 22
Important safety instructions 22
North American regulations 23
Federal Communication Commission (FCC) Notice Radio/
TV interference 23
Devices intended to be connected to the Public Switched
Telephone Network 24
Signaling method 27
Ringer Equivalence Number 27
Hearing aid compatibility 28
Use of a music source 28
Programming emergency numbers 28
CE marking 29
How to use this document 31
What’s new with Norstar 33
New features for version 6.0 33
Functionality changes for version 6.0 35
Welcome to ISDN 37
Comparing ISDN to Analog 38
Type of ISDN service 38
B channels 39
D channels 39
ISDN layers 39
ISDN bearer capability 40
Services and features for ISDN PRI and BRI 41
PRI services and features 41
BRI services and features 42
Feature descriptions 43
Network name display 43
Message Waiting Indicator (MWI) 44
Name and number blocking 44

iv / Table of Contents
Modular ICS 6.0 Installer Guide P0992638 03
External call forwarding 44
MCDN trunk features 45
Call by Call service selection for PRI 45
Emergency 911 dialing 46
MCID (Profile 2) 47
Network Call Diversion (Profile 2) 47
DTI card configured as a PRI card 47
ISDN hardware 48
DTI Card configured as PRI 48
BRI Card 48
BRI-U2 and BRI-U4 card 49
BRI-ST card 49
U-LT reference point 49
U-NT reference points 50
S reference point 51
T reference points 51
Clock source for ISDN cards 52
Other ISDN BRI equipment: NT1 54
ISDN standards compatibility 54
Working with ISDN 55
Planning your ISDN network 55
Ordering ISDN PRI 55
Ordering ISDN PRI service in Canada 55
Ordering ISDN PRI service in United States 56
Ordering ISDN BRI 56
Ordering service in Canada 56
Ordering ISDN service in the U.S. 56
Supported ISDN protocols 58
ISDN programming 58
Programming ISDN PRI resources 58
Programming ISDN BRI resources 60
Programming ISDN PRI lines 62
Programming ISDN BRI lines 63
Programming Direct Inward System Access (DISA) on PRI
trunks 64
Programming ISDN equipment 65
Terminal equipment for BRI cards 65
Devices on an S or LT loop (BRI cards only) 65
ISDN router 67
D-packet service (BRI cards only) 68
POSTA for ISDN BRI 69

Table of Contents / v
P0992638 03 Modular ICS 6.0 Installer Guide
Point-of-sale terminal adapter 69
Trunks and target lines 71
Trunk operating modes (T1) 72
Ground start trunks (T1 only) 72
DID trunks 73
Analog loop start trunks 75
Analog E&M trunks 77
BRI trunks 79
PRI trunks 79
Target lines 80
Remote system access 81
Use system features during a remote call 81
Remote access on loop start and E&M trunks 82
Remote access on a private network 82
Remote access on Direct Inward Dial (DID) trunks 83
Remote access on PRI trunks 83
Controlling system access 85
Class of Service 85
Restriction filters 86
Direct inward system access (DISA) 89
Networking with Norstar 91
Tie-line networking 92
Norstar behind a PBX 93
Dialing plans 94
Dialing plan using public lines 96
Destination code numbering in a network 96
Dialing plan using E&M lines 97
Dialing plans with shared line pools 102
Call-by-Call Services Example 104
Norstar Configuration 106
PRI dialing plan example for two-way DID 108
Static DID and two-way DID 109
Private networking using PRI SL-1 110
SL-1 networking features 110
Features specific to Advanced Private Network 111
Private Network Tandem calling 112

vi / Table of Contents
Modular ICS 6.0 Installer Guide P0992638 03
Calls originating from the public network 113
Calls originating in the private network 116
Routing for tandem networks 119
Advanced Private Networking 121
Networking using routing codes 121
MCDN Private Networking 126
Using a UDP dialing plan 127
Using a CDP dialing plan 130
MCDN trunk call features 133
Network Call Redirection Information 134
ISDN Call Connection Limitation 136
Trunk Route Optimization 138
Trunk Anti-tromboning 140
MCDN voice mail/auto attendant call features 141
Camp-on 142
Break-in 143
Central voice mail and Auto Attendant with Norstar 146
Configuring centralized voice mail 146
Local system 147
Remote system 148
Using centralized voice mail 149
Configuring Centralized Auto Attendant (CAA) 150
Assigning PNIs 150
Assigning PNIs for adjacent nodes 151
Local system 151
Remote system 152
Voice mail configuration 154
Customer Use 155
Public network 155
Private network 159
Call one or more Norstar telephones 159
Use tie lines to other nodes in the private network 160
Select lines to the public network 161
Select E&M trunks to the private network 162
Norstar Line Redirection feature 163
ETSI MCDN and network features 165
Network Call Diversion 165
Allowing NCD 166
Feature description 166
Programming and restrictions 167
Selective Line Redirection 168
Programming Extensions 169

Table of Contents / vii
P0992638 03 Modular ICS 6.0 Installer Guide
Enhanced Caller ID 169
Malicious caller identification (MCID) 170
Programming MCID capability 170
Data Solutions 173
Examples of ISDN Scenarios 173
ISDN applications 173
Video conferencing and video telephony 173
Desktop conferencing 173
File transfer 174
Telecommuting 174
Group 4 fax 174
Remote LAN access 174
Leased line backup 174
LAN to LAN bridging 175
Internet and database access 175
Planning the installation 177
Planning checklist 178
Hardware 178
Initial configuration 178
System configuration 179
Required equipment 179
Expansion equipment 180
Optional equipment 181
Equipment for installing the ICS and modules 182
Location requirements 182
Electrical requirements 184
Configuring Trunk Cartridges 185
Configuring Station Modules 186
Internal wiring requirements 186
Norstar loop 186
ISDN S reference point (S Loop) 187
System overview 188
Upgrading your Norstar system 189
Supported upgrades in MICS 6.0 192
Upgrading from MICS 6.0 to MICS-XC 6.0 196
Trunk and Station Modules 199
Global Analog Trunk Cartridge/CLI Cartridge 200
Off-core DTI card 201
Replacing a Modular 8x24 KSU 201
Trunk module line numbering 205

viii / Table of Contents
Modular ICS 6.0 Installer Guide P0992638 03
Upgrading ILG functionality with hunt groups 206
Planning Hospitality functions 207
Installation 209
Installation checklist 210
Testing the ISDN BRI network connection 211
Installing the cartridges 213
Mounting the modules 215
Installation tips 217
Installing the ROM Software Cartridge 219
Inserting a cartridge 221
Terminating resistors on BRI-ST Cards 222
Shorting straps on a BRI-ST card 223
Connecting expansion modules 224
Order of connection 224
Analog Station Module 224
Installing fiber cables 230
Fiber cable management system 231
Using the fiber cable management system 232
Using the fiber spool 234
Making fiber connections 235
Routing fiber cables 236
Connecting the wiring 237
Connecting the wiring to the distribution panel 237
Wiring charts 241
Port numbering on the wiring charts 241
Integrated Communications System (ICS) 241
BRI Wiring charts 248
Wiring the BRI network interface 252
DTI wiring 254
E&M/DISA Trunk Cartridge wiring chart 257
DID supervisory signaling 261
Emergency transfer conditions 261
Emergency telephone 265
Moving telephones 267
Installing ISDN BRI terminal equipment 268
S or T wiring for terminal equipment 268
S or T extension wiring configurations 268
Additional power 269
U-LT wiring for terminal equipment 270

Table of Contents / ix
P0992638 03 Modular ICS 6.0 Installer Guide
Installing optional equipment 271
Auxiliary ringer (customer supplied) 271
Auxiliary ringer programming 271
External music source (customer supplied) 272
External music source programming 272
External paging system (customer supplied) 273
Powering up the system 274
Check the power 275
Programming 277
Programming overview 278
Profile, Dialpad and Startup programmin g279
Installer or System Coordinator Plus programming 280
System Coordinator programming 281
Admin/Basic programming 281
Programming tools 282
The programming overlay 283
Using the telephone buttons for programming 284
Special characters on the display 285
The display buttons 285
The Norstar Programming Record 287
Exiting 287
Viewing your programming updates 287
Entering numbers 288
Viewing long telephone numbers 288
Setting up User Preferences 289
Copying telephone programming 290
System ID 293
Reviewing programmed settings 293
Viewing the programming for a telephone 294
Viewing the programming for a line 294
Programming sequence 295
Profiles and Dialpads 296
Profile programming 296
Profile parameters 296
Changing the profile 299
Dialpad programmin g300
Startup programmin g301
Performing Startup 301
Changing the default template 302

x/ Table of Contents
Modular ICS 6.0 Installer Guide P0992638 03
Changing the starting DN 302
Programming 304
Entering programming for installers 305
Entering programming for system coordinators 306
Entering programming using other passwords 307
Terminals&Sets 308
Line access 308
Line assignment 309
Appearances 310
Line pool access 312
Prime line 313
Intercom keys 314
Answer DNs 314
OLI # 315
Capabilities 317
ATA settings 319
ATA ans timer 319
ATA use 320
ATA dvc 320
MsgIndicate 320
Name 320
User prefernces 321
Restrictions 322
Filters 322
Default filters 324
Set restrns 327
Filters 327
Set lock 328
Allow last no 328
Allow saved no 328
Allow link 328
Line/set restrns 329
Telco features 330
Feature assignment (CLID alignment) 330
Caller ID set 330
Extl VMsg set 331
1stDisplay 331
Called ID 332
Log space 332
Lines 333
Trunk/Line data 333

Table of Contents / xi
P0992638 03 Modular ICS 6.0 Installer Guide
Copying Trunk and Line data 335
Trunk type 335
Line type 336
Line connected to a DTI 337
Dial mode 338
Rec’d # 339
Prime set 340
Auto privacy 340
Trunk mode 341
Ans mode 341
Ans with DISA 342
Link at CO (loop trunks only) 343
Aux. ringer 343
Full AutoHold 344
LossPkg 344
Signal 345
ANI Number 346
DNIS Number 346
Gain 347
Programming distinctive ring patterns 348
Name 349
Restrictions 349
Restrn filters 350
Line restrns 350
Remote restrns 351
Telco features 352
VMsg center 1 352
Services 353
Common settings 354
Control sets 354
Schedule names 355
Schedule times 355
Ringing service 357
Ringing groups 357
Sched:Night 358
Service 358
Trunk answer 358
ExtraDial telephone 359
Line settings 359
Restrn service 360
Routing service 361
Routes and destination codes 363

xii / Table of Contents
Modular ICS 6.0 Installer Guide P0992638 03
Routes 363
DialOut 364
Use Pool 364
Routing table 365
Programming the PRI routing table 366
Dest codes 367
Wild card character 368
Normal rte 370
Digit Absorption 370
Setting up a route for local calling 371
Setting up a route for long distance calling 373
Adding a long distance carrier access code 375
Programming for least cost routing 377
Sched:Night 378
Using dialing restrictions with routing 380
Sys speed dial 381
Passwords 382
COS pswds 382
Pswd 383
User flt 383
Line flt 383
Remote pkg 384
Call log pswd s384
Progrming pswds 385
Installer 385
SysCoord+ 386
SysCoord 386
Basic 386
Registration password (MICS-XC only) 386
Hospitality password 387
Desk pswd 387
Cond pswd 387
Time&Date 388
System prgrming 389
Hunt groups 389
Adding or removing members from a group 390
Moving members of a group 391
Assigning or unassigning lines to a group 392
Assigning a distinctive ring pattern to a Hunt Group 392
Setting the distribution mode 393
Setting the hunt delay 394

Table of Contents / xiii
P0992638 03 Modular ICS 6.0 Installer Guide
Programming busy line setting 395
Programming the queue timeout 395
Programming the overflow set 396
Setting the function name 396
Change DNs 397
Featr settings 397
Backgrnd music 397
On hold 398
Receiver volume 398
Camp timeout 398
Park timeout 399
Park mode 399
Trnsfr callbk 399
DRT to prime 400
DRT delay 400
Held reminder 400
Remind delay 401
Directd pickup 401
Page tone 401
Page Timeout 402
Daylight time 402
AutoTime&Date 402
Setting SWCA controls 403
Call log space 405
Host delay 406
Link time 406
AlarmSet 406
Set relocation 407
Msg reply enh 407
Answer key 408
Clid match 409
Direct-dial 410
D-Dial1 410
Intrnl/Extrnl# 410
Line selection 410
CAP assignment 411
Dialing Plan 412
DN lengths (enbloc dialing) 412
Private networks 413
Public networks 415
Dial Timeout 416
Access codes 416

xiv / Table of Contents
Modular ICS 6.0 Installer Guide P0992638 03
Line pool codes 417
Park prefix 418
External code 419
Direct-dial # 419
Auto DN 420
DISA DN 421
PrivAccCode 421
Carrier Codes 422
Remote access 423
Rem access pkgs 423
Rem line access 423
Changing Companion DN type 425
Rec’d # length 426
DN length 427
Nat’nl length (profile 2, only) 428
Make/Break (profile 2, only) 428
BusName 429
Receiving and Sending Calling Party Name 429
Receiving and Sending Connected Name 430
Network Name Display interactions 430
Programming Network Name Display 431
Outgoing Name and Number Blocking 432
Call by Call service selection for PRI 433
Line Pools 436
Programming Call by Call service selection 436
PRI Call by Call Limits 437
Programming Call by Call Limits 437
Release Reasons 438
Mk/BR: 40/60 (profile 2 only) 438
Programming Hospitality Services 439
Room/desk information 439
Call restrns 440
Setting Service times 440
Configuring alarms and expired alarms settings 441
Network Services 442
ETSI: Network diversion and MCID (profile 2 only) 442
Network Call Diversion 443
Malicious call identification (MCID) 445
MCDN services (profiles 1, 2, 4) 445
Telco features 447
VMsg ctr tel#s 447
Outgoing Name and Number Blocking 448

Table of Contents / xv
P0992638 03 Modular ICS 6.0 Installer Guide
Programming the analog vertical service code (VSC) 449
Programming the BRI VSC 449
Setting up the modules for ONN blocking 450
Software keys 452
ISDN-PRI 452
MCDN 452
Companion (MICS-XC only) 452
System Identification Number 453
Call the Nortel Customer Response Center 453
Entering the software keys 454
Hardware 455
Show module 455
Cards on KSU 455
Provisioning the DTI card for PRI 456
Selecting a protocol 456
BchanSeq 458
Call-by-call routing 458
Discon timer 460
Answer timer 460
CO fail 460
I/F levels 461
Framing 462
Internal CSU 462
CSU line bld 463
Line coding 464
ClockSrc 464
Max transits 465
Modules 465
StnMod 466
ASM 466
TrunkMod 467
BRI card 471
Loop 471
Type 471
Lines 471
No SPIDs assignd 472
# of B-channels 472
Network DNs 473
Call type 473
D-packet servce 474
Lp 474
TEIs 474

xvi / Table of Contents
Modular ICS 6.0 Installer Guide P0992638 03
No TEIs on loop 475
Sampling 475
DNs on Loop 475
Assign DNs 476
Loop DN 476
Clock Src 476
Primary reference 477
Secondary reference (Secndry) 477
Timing master (TimeMst) 477
Setting the clock source for DTIs and PRI 481
T1 or ISDN-PRI configurations 482
DataMod 483
Type 483
Maintenance 485
Beginning a Maintenance session 486
System version 487
Checking the version of the system 487
Port/DN status 488
Identifying a connected device 489
Displays 490
Checking the device version number 491
Checking the state of the device 491
Disabling a device 492
Displays 493
Enabling the device 493
Returning to the beginning 494
Module status 495
Looking at the module inventory 495
Checking the number of Cartridges 496
Checking the state of a module 496
Checking the state of a cartridge 497
Disabling a module or its cartridges 498
Enabling a module or its cartridge 498
Returning to the beginning 498
System test log 499
Checking the items in the log 499
Checking the current alarm 500
Checking when each item occurred 500
Checking consecutive repetitions of an event or alarm 500
Erasing the log 501

Table of Contents / xvii
P0992638 03 Modular ICS 6.0 Installer Guide
System administration log 502
Checking the items in the log 502
Checking the current alarm 503
Checking when each item in the log occurred 503
Erasing the log 503
Network evt log 504
Checking the items in the log 504
Checking the current alarm 504
Erasing the log 505
Checking when each item in the log occurred 505
Alarm codes 506
If you see an alarm code 507
Alarm troubleshooting 510
Event messages 514
Dealing with event messages 514
Significant event messages 515
Event message 799 518
Displays 519
Provisioning BRI and PRI lines 522
BRI and T1 lines 522
Cd1-ICS 522
L001 523
Provisioning a T1 line 523
Provisioning a PRI line 523
Deprovisioning a line 524
Disabling a PRI Channel 524
Tests 525
Loopback tests for T1 or ISDN-PRI lines 525
Tests initiated from Norstar 529
Tests initiated by the central office 529
Starting a loopback tests 530
Operating a Continuity loopback test 531
Loopback test for BRI lines 531
Operating a payload loopback test 532
CSU stats 533
Statistics 533
Checking the performance statistics 534
Checking the CSU alarms 536
Checking active alarms 536
Checking carrier failure alarms 536
Checking bipolar violations 537

xviii / Table of Contents
Modular ICS 6.0 Installer Guide P0992638 03
Checking short term alarms 537
Checking defects 537
Resetting all statistics 538
Diagnostic tools 539
Link Status 540
Fractional PRI 540
Usage Metrics 541
Hunt groups 541
Call-by-Call 542
Clearing the metrics 543
Troubleshooting 545
Getting ready 546
Types of problems 547
Misunderstanding a feature 547
Programming errors 547
Wiring connections 547
Equipment defects 547
General troubleshooting procedure 548
Problems with telephones 549
Set has faulty buttons, display, handset or other hardware
problems 549
Unreadable set display 549
Telephone dead 550
Running a Maintenance session to test a dead telephone
551
Replacing a telephone 551
Emergency telephone dead 552
Problems with lines 553
Calls cannot be made (but can be received) 553
Dial tone absent on external line s554
Hung lines at a telephone 555
Auto-answer line rings at a telephone 556
Prime telephone gets misdialed calls 558
Selected lines reads Not in service or Not available 559
Selected line pool displays: No free lines 561
Problems with optional equipment 562
Analog Terminal Adapter 562
Running a Maintenance session to test an ATA 562

Table of Contents / xix
P0992638 03 Modular ICS 6.0 Installer Guide
Auxiliary ringer 563
External paging 564
Music on Hold/Background Music trouble 564
Problems with trunk cartridges service 566
Digital Trunk Interface trouble 567
Monitoring the T1 or PRI signal 569
Problems with BRI service 570
The BRI card is connected to the ISDN network (U loop) but the
LED for one of more loops is not lit 570
Solution 570
Out of service displays when a BRI is selected
(LED for loop is lit) 571
All the LEDs on a BRI Card are flashin g571
Caller hears one ring and then a fast busy signal when placing
a call on a BRI line 572
ICS down 573
Trunk or Station Module down 574
Data Module down 575
Problems for network or remote users 576
Remote feature code gets no response 576
Dialed number gets ringback and the wrong person 576
Dialed number gets stuttered dial tone instead of ringbac k577
Dialed number gets dial tone instead of ringback 578
Dialed number gets busy tone 578
Dialed number does not get throug h579
Dialed DISA number gets ringback instead of stuttered dial
tone 581
Dialed DISA number gets dial tone instead of stuttered dial
tone 582
DISA user gets overflow tone when entering COS
password 582
Dialed feature code gets overflow tone 584
Dialed feature code gets busy tone 585
Line pool access code gets overflow tone 585
Line pool access code gets ringback 586
Line pool access code gets busy tone 587
Dialed number gets no response 587
Specifications 589
Norstar system 589
Digital Trunk Interface 591

xx / Table of Contents
Modular ICS 6.0 Installer Guide P0992638 03
Glossary 593
Index 613
Backup programming overlays 655