Nortel CallPilot Mini User manual

PartNo. P0989496 03
CallPilot Mini
Reference Guide

2
P0989496 03
CallPilot Mini Reference Guide
Copyright © 2003 Nortel Networks
All rights reserved. 2003.
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty.
Users must take full responsibility for their applications of any products specified in this document. The information in this
document is proprietary to Nortel Networks NA Inc.
The software described in this document is furnished under a license agreement and may be used only in accordance with the
terms of that license. The software license agreement is included in this document.
Trademarks
NORTEL NETWORKS is a trademark of Nortel Networks.
Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
All other trademarks and registered trademarks are the property of their respective owners.

3
CallPilot Mini Reference Guide
Contents
Chapter 1
Using CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
How CallPilot works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CallPilot voice prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Interrupting a voice prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Using the dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Alternate extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Chapter 2
Setting up your mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Initializing your mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Opening your mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Opening your mailbox remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
About Auto-Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Changing your mailbox password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Password lock-out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Password expiry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Recording your name in the Company Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Assigning a Target Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
CallPilot mailbox options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapter 3
Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Types of mailbox greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Primary mailbox greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Alternate mailbox greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Personalized mailbox greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Recording technique for mailbox greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Recording a Primary or Alternate mailbox greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Choosing a Primary or Alternate mailbox greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Recording a Personalized mailbox greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Deleting a Personalized mailbox greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Chapter 4
Accessing your messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Never Full mailbox feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Playing your messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Retrieving erased messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

4Contents
P0989496 03
Chapter 5
Sending messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Recording and sending messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Searching the Company Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Assigning message delivery options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Sending a message to more than one recipient . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Sending a message to a Group List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Forwarding a copy of a message to one or more recipients . . . . . . . . . . . . . . . . . . . . 32
Replying to messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Replying to an internal caller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Replying to an external caller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Placing a call with Thru-Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
When to use Thru-Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Call Forwarding your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Call Forwarding your calls to your mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Chapter 6
Outbound Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
About Outbound Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Adding special characters to a destination number . . . . . . . . . . . . . . . . . . . . . . . 40
Setting up OutboundTransfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Turning Outbound Transfer on or off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Chapter 7
Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
About Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Message Notification parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Setting up Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Setting up Message Notification to a pager number . . . . . . . . . . . . . . . . . . . . . . . 50
Example of a destination pager number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Changing Remote Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Deleting a destination number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Adding a destination number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Turning Message Notification on or off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Chapter 8
Broadcast and Information messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
About Broadcast messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Information mailbox greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Recording an Information mailbox greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Chapter 9
CallPilot tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Chapter 10
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

5
CallPilot Mini Reference Guide
Chapter 1
Using CallPilot
How CallPilot works
CallPilot works with the telephone system to provide an automated receptionist service.
CallPilot answers incoming calls, routes them to extensions and mailboxes in the system, and
provides message taking capability.
This guide gives you detailed information about using CallPilot features on a Meridian system.
For more information about using CallPilot, ask your System Administrator.
CallPilot voice prompts
CallPilot uses voice prompts on your telephone to announce options.You make selections using
the dialpad.
Voice prompts announce which dialpad button to press to use CallPilot options. The voice prompt
plays immediately. If you do not choose an option after ten seconds, the voice prompt replays the
options. If you do not choose an option after another ten seconds, CallPilot ends the session.
Interrupting a voice prompt
You do not need to wait for a voice prompt to end before you can select an option. You can
interrupt a voice prompt and make your selection immediately. You can interrupt a voice prompt
by selecting any option on the dialpad.
Using the dialpad
The buttons on your display telephone dialpad act as both numbers and letters. Each button
represents a number and letters of the alphabet. If you are a new CallPilot user, make sure you are
familiar with how to operate your telephone. Refer to the User Card for your telephone.
Numbers and letters on the dialpad
⁄1 ’ - ¤ A B C 2 a b c ‹D E F 3 d e f
›G H I 4 g h i fiJ K L 5 j k l flM N O 6 m n o
‡P Q R S 7 p q r s °T U V 8 t u v ·W X Y Z 9 w x y z
•Quit ‚Q Z Zero q z £ Accepts displayed letter and,
(comma)

6Chapter 1 Using CallPilot
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Auto Attendant
The Auto Attendant acts as a receptionist for incoming calls. When it is enabled, the Auto
Attendant answers your company’s incoming telephone lines depending on the time of day. If
callers know which option they want, they can interrupt the Auto Attendant by entering their
selection on the dialpad of any tone-dial telephone.
The Auto Attendant provides callers with the voice prompts for:
• entering a mailbox number
• entering an extension
• using the Company Directory
• leaving a message
• reaching the Operator
• selecting an Alternate Language* (there is no voice prompt for this option)
* If CallPilot is installed with bilingual capabilities, callers can press
á
to hear voice prompts in
the other language.
When a caller selects an option, the Auto Attendant responds to the command either by routing the
call to an extension or mailbox within your company, or by directing the caller to the Company
Directory or the Operator.
Alternate extensions
You can have up to two Alternate extensions for your mailbox.
If a caller dials the main extension (an extension that has Alternate extensions assigned), the call
rings only at the main extension. If the call is not answered and the caller leaves a message, a
message indicator appears at the main extension and any Alternate extensions.You can access the
message from Alternate extensions the same way that you access messages from your main
extension telephone. Only an extension without a mailbox assigned to it can be used as an
Alternate extension.
If an Alternate extension is assigned to a telephone with Caller ID (CLID) and Call Display is
enabled, CLID information appears on the display. If the call is not answered, the call goes to
CallPilot and an audible tone occurs at all telephones.

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CallPilot Mini Reference Guide
Chapter 2
Setting up your mailbox
This chapter describes how to set up your mailbox and explains:
•Initializing your mailbox
•Opening your mailbox
•Changing your mailbox password
•Recording your name in the Company Directory
•Assigning a Target Attendant
Initializing your mailbox
Initializing your mailbox prepares your mailbox to receive messages.Your mailbox cannot receive
and store messages until it is initialized.
Initializing your mailbox involves:
•choosing a password from four to eight digits long that does not start with zero
•changing your temporary password to your password
•recording your name in the Company Directory
To initialize your mailbox
1Dial the CallPilot Messaging access number, then enter your mailbox number and press
£
.
2Enter the temporary password, then press
£
. The temporary password is
ââââ
.
3Enter a new password from four to eight digits long that does not start with zero, and press
£
.
4Reenter your new mailbox password and press
£
.
5At the tone, record your name in the Company Directory.
Include your mailbox number in the recording, For example, “Pat Smith, mailbox 5813.”
Press
£
to end the recording.
6Press
£
to accept the recording
or
press
Ú
to listen to the recording
or
press
Û
to re-record your name.
7Hang up to end the session.
After you initialize your mailbox, record your mailbox greetings. Refer to “Recording a Primary or
Alternate mailbox greeting”on page 17 for more information. If you do not record a Personal
greeting, your Company Directory name plays to callers who reach your mailbox.

8Chapter 2 Setting up your mailbox
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Opening your mailbox
After you initialize your mailbox you can open it from:
•your own extension
•another extension
•an outside tone dial telephone
To open an initialized mailbox
1Dial the CallPilot Messaging access number, then enter your mailbox number and press
£
.
Your mailbox number is usually the same as your extension.
2Enter your mailbox password and press
£
.
Opening your mailbox remotely
To open your CallPilot mailbox from an outside tone dial
telephone
1Press
¥¥
during your greeting or the Auto Attendant to open your mailbox. If you are in
Europe or Australia press
¡¡.
2Follow the voice prompts to enter your mailbox number and password.
Note: To make logging on quicker, you can program the CallPilot Messaging access
number to a speed dial button on your telephone. Refer to your telephone user card for
how to do this.

Chapter 2 Setting up your mailbox 9
CallPilot Mini Reference Guide
About Auto-Login
Auto-Login is an option that makes logging on easier because you don’t have to enter your
mailbox number and password. When you use Auto-Login, you dial the CallPilot Messaging
access number and are immediately logged onto your mailbox. You do not have to enter your
mailbox number. Your System Administrator sets up Auto-Login for your mailbox. Ask your
System Administrator whether you have Auto-Login capability.
To log on using Auto-Login
To access your mailbox if you have Auto-Login capability:
1Dial the CallPilot Messaging access number, then press
£
.

10 Chapter 2 Setting up your mailbox
P0989496 03
Changing your mailbox password
You can change your mailbox password at any time. A password must be from four to eight digits
long and cannot start with zero. It is recommended that you change your password every 30 days.
Keep your mailbox secure by choosing an uncommon password, not a predictable password like
1234 or 1111. Avoid giving your password to your co-workers. If someone else knows your
password, they can access your mailbox and listen to or delete your messages.
To change your password
1Dial the CallPilot Messaging access number, then enter your mailbox number and press
£
.
2Enter your mailbox password and press
£
.
3Press
¡Ý
to open the Mailbox Password menu.
4Enter your new mailbox password and press
£
.
5Re-enter your new mailbox password and press
£
.
6Hang up to end the session.
Password lock-out
For security reasons, the System Administrator can assign each mailbox a maximum number of
incorrect password attempts. If the number is reached, you are locked out. You cannot access your
mailbox until the password is reset. Ask your System Administrator to reset the password.
Password expiry
Mailboxes can be assigned a maximum number of days that a password remains active. If you
open your mailbox after your password expires, you hear the message “Your current password has
expired.You must change your password. Please enter your new password, then press
£
.”

Chapter 2 Setting up your mailbox 11
CallPilot Mini Reference Guide
Recording your name in the Company Directory
The Company Directory is a list of mailbox users on the CallPilot system. Before you can use your
mailbox to receive messages, you must record your spoken name in the Company Directory. It is a
good idea to include your mailbox number in your Company Directory recording. For example
“Pat Smith, mailbox 5813”. This establishes your “voice”name in a directory that is used by other
CallPilot users and outside callers who use the Company Directory.
This feature is also called “Personal Verification name.”
If you do not want your name in the Company Directory, tell your System Administrator. The
Company Directory feature can be disabled by the System Administrator. If you do not know
whether you have this feature, ask your System Administrator.
You can change or re-record your name in the Company Directory at any time.
To record your name in the Company Directory
1Dial the CallPilot Messaging access number, then enter your mailbox number and press
£
.
2Enter your mailbox password and press
£
.
3Press
¡Ûá
to open the Company Directory.
4At the tone, record your name.
Press
£
to end the recording.
5Press
£
to accept the recording
or
press
Ú
to listen to the recording
or
press
Û
to re-record your name.
6Hang up to end the session.

12 Chapter 2 Setting up your mailbox
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Assigning a Target Attendant
You can assign a Target Attendant to answer calls transferred from your mailbox. The default
Target Attendant for your mailbox is the CallPilot Operator. The Target Attendant can be assigned
to any valid extension.
After you assign yourTarget Attendant, a caller who reaches your mailbox can press
â
to speak
with the Target Attendant.
Remember to tell callers in your greetings that if they need assistance they can press
â
to speak
to the Target Attendant. For example, “Please press
â
to speak to my assistant.”
To assign a personal Target Attendant
1Dial the CallPilot Messaging access number, then enter your mailbox number and press
£
.
2Enter your mailbox password and press
£
.
3Press
¡â
to open the Company Directory.
4Press
Ú
to open the Target Attendant menu.
5Press
Ú
to change the Target Attendant.
6Enter the extension number of the newTarget Attendant
or
press
â
to change the Target Attendant to the CallPilot Operator.
7Hang up to end the session.

Chapter 2 Setting up your mailbox 13
CallPilot Mini Reference Guide
CallPilot mailbox options
Mailbox
option
Dialpad
buttons Description Page
Greetings
¡Û
Record and select personal mailbox greetings. 17
Password
Change
¡Ý
Change your mailbox password. 10
Message
Notification
¡ÞÛ
Set up Message Notification parameters for messages left in
your mailbox.
45
Goto Message
¡ß
Enter a specific message number and go to that message:
•Press
Ú
to go to the first message in your mailbox.
•Press
áá
to go to the last message in your mailbox.
Personal
Verification
¡Ûá
Record your name in the Company Directory. 11
Target
Attendant
¡âÚ
Assign aTarget Attendant to answer calls transferred from
your mailbox.
12
Outbound
Transfer
¡âá
Set up Outbound Transfer to transfer callers from your
mailbox to an internal extension or an external telephone
number.
39

14 Chapter 2 Setting up your mailbox
P0989496 03

15
CallPilot Mini Reference Guide
Chapter 3
Greetings
This chapter describes mailbox greetings and how to record them.
This chapter includes:
•Types of mailbox greetings
•Recording a Primary or Alternate mailbox greeting
•Recording a Personalized mailbox greeting
•Deleting a Personalized mailbox greeting
Types of mailbox greetings
Mailbox greetings play to callers who reach your mailbox. Greetings inform callers that they have
reached the correct mailbox and give callers any necessary information or instructions. You can
change the greetings at any time.
After you initialize your mailbox, you can record greetings. If you do not record any greetings,
your Company Directory name plays to callers who reach your mailbox. Refer to “Recording your
name in the Company Directory”on page 11”.
There are three types of mailbox greetings: Primary, Alternate and Personalized.
Primary mailbox greeting
Record your Primary mailbox greeting for everyday use. In this greeting include your name and a
brief message explaining to callers that you are unable to answer their calls.
For example, Hi. This is Pat Smith. I’m not able to take your call right now. Please leave me a
message at the tone and I will return your call as soon as possible.”
If you are a new mailbox owner, record your Primary mailbox greeting immediately.
Alternate mailbox greeting
The Alternate mailbox greeting is normally used for special circumstances.
For example, “Hi. This is Pat Smith. I am out of the office until Thursday, the 17th of December.
Although I am out of the office, I do check my mailbox daily. Please leave me a message at the tone
and I will return your call as soon as possible. Thank you.”
After you record your greetings, you must choose which greeting you want CallPilot to play. You
can change the selection at any time.

16 Chapter 3 Greetings
P0989496 03
Personalized mailbox greeting
Personalized mailbox greetings are available only if your company subscribes to Caller ID (CLID)
service from your local telephone company. For more information about CLID, ask your System
Administrator.
A Personalized mailbox greeting plays to callers based on the caller’s telephone number. CallPilot
recognizes the assigned incoming telephone number and plays the Personalized mailbox greeting.
For example, “Hi Susan. I may have missed your call, but I don’t want to miss meeting you for
lunch. See you at noon.”
Recording technique for mailbox greetings
When you record your mailbox greetings, speak clearly and at a pace that is easy to understand.
After you record a greeting, you can replay it before you accept it.
If you are away from the office, you can record a greeting from any tone dial telephone. When you
record a greeting, do not use the Handsfree feature. You get better results if you speak directly into
the handset.

Chapter 3 Greetings 17
CallPilot Mini Reference Guide
Recording a Primary or Alternate mailbox greeting
Only a Primary mailbox greeting is necessary, but you can record an Alternate mailbox greeting
for times when you are out of the office, such as vacations. If you do not record any mailbox
greetings, your Company Directory name recording plays to callers who reach your mailbox.
If you record both Primary and Alternate mailbox greetings, you must choose which greeting
plays. If you do not choose a greeting, the Primary mailbox greeting automatically plays. For
information on how to choose a greeting, refer to “Choosing a Primary or Alternate mailbox
greeting”on page 18”.
To record a Primary or Alternate mailbox greeting
1Dial the CallPilot Messaging access number, then enter your mailbox number and press
£
.
2Enter your mailbox password and press
£
.
3Press
¡Û
to open the Greetings Options menu.
4Press
Ú
.
5Press
Ú
to record the Primary greeting
or
press
Û
to record the Alternate greeting.
If you are changing a greeting, the current greeting starts to play.
6Press
Ú
and record your greeting at the tone.
7Press
£
to end the recording.
8Press
£
to accept the recording
or
press
Ú
to listen to the greeting
or
press
Û
to rerecord the greeting.
9Hang up to end the session.

18 Chapter 3 Greetings
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Choosing a Primary or Alternate mailbox greeting
If you record a Primary and an Alternate mailbox greeting, you must choose which greeting plays.
If you do not choose a greeting, the Primary mailbox greeting plays automatically.
If you choose the Alternate mailbox greeting, you must set whether the mailbox accepts messages.
If you choose Yes your mailbox receives messages in the normal way.
If you choose No:
•Messages cannot be left in the mailbox.
•The Alternate mailbox greeting takes precedence over all other greetings.
•If a caller presses a button to fast forward the message, they hear a voice prompt that says this
is a special greeting.
•If a caller presses a button to send a fax, the fax goes to the General Delivery Mailbox, not
your personal mailbox.
If you choose the Alternate mailbox greeting, remember to change back to the Primary mailbox
greeting at the appropriate time.
To choose a Primary or Alternate mailbox greeting
1Dial the CallPilot Messaging access number, then enter your mailbox number and press
£
.
2Enter your mailbox password and press
£
.
3Press
¡Û
to open the Greetings Options menu.
4Press
Û
to select a greeting.
5Press
Ú
to select the Primary mailbox greeting and
go to step 7
or
press
Û to select the Alternate mailbox greeting and
go to step 6.
6If you choose the Alternate mailbox greeting, you are asked whether the mailbox can accept
messages.
Press
Ú
to toggle from yes to no
or
press
£
to accept.
7Hang up to end the session.
Note: If you choose a greeting that is not yet recorded, you are transferred back to the
Greeting Options menu to record the greeting.

Chapter 3 Greetings 19
CallPilot Mini Reference Guide
Recording a Personalized mailbox greeting
If your company subscribes to a CLID service, you can record a Personalized mailbox greeting.
For more information about CLID, ask your System Administrator. A Personalized mailbox
greeting plays only to a person who is calling from the telephone number that you designate. For
the Personalized mailbox greeting to play, the telephone number you enter must match the caller’s
telephone number exactly.
You can record up to three Personalized mailbox greetings, but you can assign each greeting to
only one telephone number.
If you record a Personalized greeting, program your mailbox to receive messages and choose an
Alternate mailbox greeting, the Personalized greeting takes precedence over any other greetings. If
you program your mailbox not to receive messages and choose an Alternate mailbox greeting, the
Alternate mailbox greeting takes precedence over any other greeting, including Personalized
mailbox greetings.
To record a Personalized mailbox greeting
1Dial the CallPilot Messaging access number, then enter your mailbox number and press
£
.
2Enter your mailbox password and press
£
.
3Press
¡Û
to open the Greetings Options menu.
4Press
Ú
.
5Press
Ü
to record a Personalized mailbox greeting.
6Enter a Personalized greeting number of 1, 2, or 3.
7Press
Ú
.
8Enter the telephone number that you are assigning the Personalized mailbox greeting to.
Press
£
to accept the telephone number.
9At the tone, record the greeting and press
£
to end the recording.
10 Press
£
to accept the recording
or
press
Ú
to listen to the greeting
or
press
Û
to rerecord the greeting.
11 Hang up to end the session.

20 Chapter 3 Greetings
P0989496 03
Deleting a Personalized mailbox greeting
If you no longer need a Personalized mailbox greeting, you can delete it.
To delete a Personalized mailbox greeting
1Dial the CallPilot Messaging access number, then enter your mailbox number and press
£
.
2Enter your mailbox password and press
£
.
3Press
¡Û
to open the Greetings Options menu.
4Press
Ú
.
5Press
Ü to choose a Personalized mailbox greeting.
6Enter the Personalized greeting number (1, 2, or 3) that you want to delete.
7Press
Û
to delete the greeting.
8Hang up to end the session.