Verizon FiOS TV User manual

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Job #: CCV11002
Client: Verizon
Job Name: Digital Voice Bro CVR
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Getting Started Guide
Verizon FiOS
CCV11002-1/11
©2013Verizon. 05152013
FiOS® is a registered trademark of Verizon.
CCV11002 Digital Voice Brochure — 6-page Gate Cover
FFFiiOOOOSSSDDDiggittalVoicceeMMMaaaiill——————
Menu Map
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Job #: CCV11002
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Proof #: 3-Release
1
2
3
4
6
0
*
Listen to messages
Send message to
another subscriber
Wake up and
reminder messages
Personal options
Direct
sub-mailbox
transfer
Global
menu help
(on all menus)
(not voiced)
Wake up menu
[1] Schedule Weekday Wake-up Call
[2] Schedule Weekend Wake-up Call
[3] Review Wake-up Call
[*] Previous Menu
Reminder message menu
[1] Schedule One-Time Reminder
[2] Schedule Daily Reminder
[3] Schedule Weekday Reminder
[4] Schedule Weekend Reminder
[5] Schedule Reminder
on Specic Day
[6] Review Reminder Messages
[*] Previous Menu
Language select
[1] English
[2] Spanish
[*] Previous Menu
Notication options
[1] MWI
[2] Special Delivery
[3] E-mail
[4] Wireless (SMS)
[5] Pager
[*] Previous Menu
Personal greeting select
[1] Personal Greeting
[2] System Greeting “name”
[3] System Greeting “number”
[4] System Greeting “without
number or name”
[*] Previous Menu
Message preferences
[1] Envelope
[2] Autoplay
[3] Sort Order
[4] Voice of Sender’s Caller ID
[*] Previous Menu
Message play (during playback)
[1] Play Message Again
[2] Save Message
[3] Delete Message
[4] Slower
[5] Louder
[6] Faster
[7] Rewind Five Seconds
[7,7] Rewind to Beginning of Message
[8] Pause
[9] Fast-Forward Five Seconds
[9,9] Fast-Forward to End of Message
[0] Softer
[*] Exit Messaging
[#] Skip
Post record
[#] Send
[1] Mark Private
[2] Future Delivery
[3] Return Receipt
[4] Mark Urgent
[5] Hear Message
[*] Rerecord
Wake up and reminder menu
[1] Schedule Wake-up Call
[2] Schedule Reminder Message
Personal options
[1] Personal Prole
[2] Greetings
[3] Group Lists
[4] Individual Mailbox
[5] Message Preferences
[*] Previous Menu
Log in to another
member’s sub-mailbox
Log in to another
member’s mailbox
Main Menu
verizon.com/osvoice
Post playback
(function) menu
[1] Play Message Again
[2] Save Message
[3] Delete Message
[4] Reply to Sender
[5] Forward Message
[6] Date, Time and Sender
[8] Return Call
[9] Renew [expired messages]
[*] Exit Messaging
[#] Next Message
[0] Replay Menu
If last message played:
[1] Save Deleted Messages
[2] Main Menu
Personal prole
[1] Change Passcode
[2] Change Language
[3] Notication Options
[5] Time Zone
[6] Ring Count
[*] Previous Menu
Greetings
[1] Name Recording
[2] Busy Greeting
[3] Personal Greeting
[4] Extended Absence Greeting
[5] Caller Invitation
[*] Previous Menu
Group lists
[1] Create
[2] Change
[3] Delete
[*] Previous Menu
Individual mailbox
[1] Create
[2] Change
[*] Previous Menu
CCV11002 Digital Voice Brochure — 6-page Gate Inside Cover
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Job Name: FiOS Digital Voice BRO
Studio Artist: L. Liz
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Job Name: FiOS Digital Voice BRO
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1
verizon.com/osvoice
CCV11002 Welcome Kit Voice Brochure — INSIDE
Congratulations. Your FiOS Digital Voice service is now working.
You are about to experience an exciting new generation of voice
communications technology. Your new FiOS Digital Voice service
comes with many easy-to-use call management features and
benets. You can manage calls online by setting up features like
Call Forwarding and Do Not Disturb, review an online list of your
incoming and outgoing calls and even check Voice Mail from any
computer with Internet access. FiOS Digital Voice lets you do it
all with your own online Account Manager.
This compact guide will let you get the most out of all the new and
exciting features of FiOS Digital Voice. A more detailed User Guide
is available at verizon.com/osvoice/userguide or through your
FiOS Digital Voice Account Manager at verizon.com/osvoice.
We hope you enjoy your new phone service.
Welcome to
®
®
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Job #:CCV11002
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Job #:CCV11002
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CCV11002 Welcome Kit Voice Brochure — INSIDE
osvoice
23
Blocked call types
All 0+, 00, 01, 500, 10-10-XXX, 700, 900, 950, and 976 calls are
automatically blocked from being made on any FiOS Digital Voice
phone line. A reminder message will be played if a call attempt is
made to a number that has been blocked. Also, you can not receive
collect or third-party billed calls.
Important e-911 information
In the case of a power outage, the Battery Backup Unit (BBU) will power
your basic FiOS Digital Voice services, including 911 dialing, for up to 8
hours if a fully-charged battery is inserted in the Unit. If the battery is
exhausted or there is no battery present, the Service will not function for
any purpose. You are responsible for purchasing and/or replacing the
battery in the BBU. In the welcome kit provided by the technician
during installation, you will nd stickers with this information. We
strongly recommend you apply them to your phone so users are aware
Using your Voice Mail service
Voice Mail allows callers to leave messages for you when you are away
from your phone or when you are unable to take the call. Voice Mail
is a FREE optional service with FiOS Digital Voice. If you have selected
Voice Mail, you will be able to retrieve your messages either by phone
or online, at home or away from home.
NOTE: FiOS Digital Voice mailboxes that have not been set up within
60 days of activation will be removed. Voice Mail service can be added
back to your account at any time free of charge by calling 1-800-VERIZON.
Making calls with your
FiOS Digital Voice Phone line
Domestic calls and calls to Canada
For calls to locations in the U.S., U.S. territories (American Samoa, Guam,
Mariana Islands and the U.S. Virgin Islands), Puerto Rico and to Canada:
Dial the 3-digit area code + the 7-digit phone number of the person
you are calling. There is no need to dial a 1 before the area code.
International calls
For calls to most international locations:
Dial 011 + the country code + the city code + the phone number of the
person you are calling.
For calls to the countries listed below:
Dial 1 + the 3-digit area code + the 7-digit phone number
of the person you are calling.
Anguilla, Antigua and Barbuda, Bahamas, Barbados,
Bermuda, British Virgin Islands, Cayman Islands,
Dominica, Dominican Republic, Grenada, Jamaica,
Montserrat, St. Kitts & Nevis, St. Lucia, St. Vincent and
the Grenadines, Trinidad and Tobago, and the Turks and
Caicos Islands.
For international rates and information on country codes:
1. Sign into your Account Manager at osvoice.
2. Click on “Extras.”
If you would like to block international calling, access your Account
Manager at osvoiceand select “International Call Block”
in the “Administration” link on the left side of the screen.
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of this possible limitation.

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Job #:CCV11002
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CCV11002 Welcome Kit Voice Brochure — INSIDE
osvoice
Setting up your Voice Mail account from home
Callers will be able to leave you messages even before your mailbox has
been set up; however, you will not be able to listen to your messages or
use the other features in your mailbox until you complete the setup
process described below.
1. Dial Voice Mail at 1.888.2FiOSVM (1.888.234.6786) or *86 (*VM) from
your home phone.
2. Enter your default passcode, then press [#]. Your default passcode
is the last four digits of your FiOS Digital Voice telephone number.
3. Follow the voice prompts to:
• Select the default language
• Create a new passcode
• Record your personal greeting
• Record a busy greeting (which a caller will hear
when you’re on the phone)
• Record a name announcement
• Select the greeting callers will hear
IMPORTANT NOTE: Your new passcode must be 4–10 digits
cult for
others to guess. You cannot use repeating digits (e.g., 1111),
sequential digits (e.g., 1234, 6543) or any part of your
phone number.
nished following the voice prompts,
your Voice Mail account setup will be complete.
You can change the setup of your mailbox at any time by calling
Voice Mail (1.888.2FiOSVM) or *86 (*VM) from your home phone,
entering your passcode and following the prompts from the
Main Menu. Please refer to the Menu Map (attached at the
end of this guide) for available options.
Retrieving your Voice Mail messages
If you are at home, you can listen to your messages directly from your
FiOS Digital Voice phone line. You will know you have new messages
if the Message Waiting light is illuminated on your telephone handset
(if your phone has this feature) or if you hear an “interrupted” dial tone
when you pick up the handset.
When you’re away from home, you can retrieve messages by calling
the Voice Mail 800 number (below) or accessing your online
Account Manager.
To listen to your messages from your home phone:
1. Dial Voice Mail (1.888.2FiOSVM) or *86 (*VM) from your home phone.
2. Enter your passcode, then press [#].
3. At the Main Menu, press [1].
To listen to your messages while away from home:
1. Dial Voice Mail (1.888.2FiOSVM) or *86 (*VM) from your home phone.
2. When the system answers, press [#].
3. Enter your mailbox number (your home
telephone number), then press [#].
4. Enter your passcode, then press [#].
5. At the Main Menu, press [1].
To view message information or listen to your messages online:
1. Sign into your Account Manager at osvoice.
2. Click the “New Voice Mail” link on the Home Page. Select the
Voice Mail message you want to hear and press “Play.”
Alternatively, you can go to the “Calls and Messages” tab on the
left side of the Account Manager Home Page and select the
“Voice Mail” tab.
To review more features available with Voice Mail, see the
Voice Mail Menu Map in this guide or visit the User Guide online
osvoice/userguide.
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Job #: CCV11002
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Job Name: FiOS Digital Voice BRO
Studio Artist: L. Liz
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Job Name: FiOS Digital Voice BRO
Studio Artist: L. Liz
Proof #: 3-Release
CCV11002 Welcome Kit Voice Brochure — INSIDE
Using your FiOS Digital Voice Account Manager
Your Account Manager allows you to manage your calls online, giving
you a whole new level of control over your voice communications. Your
Account Manager Home Page is the rst page you see when you log in
and it’s the control center for FiOS Digital Voice. Each time you log in,
the Account Manager Home Page is automatically refreshed, so you get
the most up-to-date information available about your account.
The Main Menu bar gives you access to everything you need to manage
your calls, such as setting your calling features, accessing Voice Mail,
viewing your incoming and outgoing call lists, maintaining a phone
book and much more.
Accessing your Account Manager
If you already have a Verizon online username and password:
1. Go to the Account Manager at verizon.com/osvoice.
2. Enter your Verizon online username and password. This is the
same username and password you use to access myverizon.com.
If you do not have a Verizon online username and password:
1. Go to https://activate.verizon.net/osreg/welcome to
create your Verizon online username and password.
2. Go to verizon.com/osvoice to access
your Account Manager.
3. Enter your Verizon online username
and password created in Step 1.
Learn more about FiOS Digital Voice
By accessing your Account Manager, you can learn about all the exciting
features and benets that are available to you with FiOS Digital Voice.
For more information, please log in at verizon.com/osvoice to
learn about:
• Online Call Logs
• Voice Mail (including online retrieval of messages)
• Innovative calling features such as:
• Call Forwarding Always
• Schedule Call Back
• Selective Incoming Call Block
• Simultaneous Ring
• Backup Number
• Place a Call
• Virtual Numbers and Distinctive Ring
• Vanity Numbers
• Online Phone Book
• Online Calendar
Frequently asked questions
and troubleshooting
Visit our Online Guide at verizon.com/osvoice/userguide for details.
7
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Job #: CCV11002
Client: Verizon
Job Name: FiOS Digital Voice BRO
Studio Artist: L. Liz
Proof #: 3-Release
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Job #: CCV11002
Client: Verizon
Job Name: FiOS Digital Voice BRO
Studio Artist: L. Liz
Proof #: 3-Release
CCV11002 Welcome Kit Voice Brochure — INSIDE
T:5”
T:7.25”
B:5.25”
B:7.5”
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