Vodavi Starplus Dispatch User manual

Compact, Economical
Starplus Dispatch is a self-contained voice
processing system that delivers large
capability in a compact and economical
package.With two to eight ports, up to
70 hours of storage and an unlimited
number of voice mailboxes, Dispatch
is the perfect choice for the small to
mid-sized organization. Plus, Dispatch can
grow as your needs grow – the system
can start as small as two ports and
expand up to eight ports.
Simple,Versatile
Voice Mail
Custom call routing lets you
tailor options and menus to
your site. Users can easily
customize personal
greetings to convey
availability based on
time-of-day, day-of-
week or as needed.
Up to 100 system-
wide distribution lists
can be set up by the
administrator, plus users
can program up to nine
personal distribution lists
per mailbox.
Automated Attendant
Dispatch can manage communications
without a live operator. Dispatch will
greet callers with an introduction, ask
them to enter an extension or select
from options and even ask for the caller’s
name before transferring, so the recipient
may screen the call. Dispatch can park
a call in a hold location so you can
announce the call over your in-house
paging system. Plus, Dispatch can provide
frequently requested information such
as directions to your facility.
Easy Administration
Dispatch has a Windows-based setup
screen that makes installation and
administration a snap from a laptop
computer. Programming can also be
done from a telephone set, even from
an off-site location.With the “Quick Pick”
list, integrations with several popular
telephone systems is easily implemented.
Mailboxes, message waiting strings, trans-
fer strings and time-of-day greetings are
automatically implemented.
STARPLUS Dispatch
Voice Mail Made Simple and Affordable
Highlights
• Automated attendant for
operator-free call answering
and transfer
• 2, 4, 6 or 8 ports
• Easy to upgrade in 2 port
increments
• Automatic configuration of
integration with common
telephone systems.
• Unlimited number of mailboxes
• Up to 70 hours of storage
• System setup and administration
via a telephone set or laptop PC
• Windows-based setup and
data-base administration software
• Automatic Fax Detection routes
incoming faxes to fax extensions
• Park and Page option announces
unanswered calls over in-house
paging system
• Custom call routing
allows creation of
site-specific menus
• Request extensions
with convenient
dial-by-name feature
• Flag messages
with special
delivery
options
The way in which incoming calls are handled can make or break a growing business.
You need to ensure that calls are correctly routed and messages are reliably delivered.
You need to know that callers can get through during busy times and off hours.
You need a voice messaging system that is fully featured, yet affordably priced.
L2040 05/03

STARPLUS Dispatch
Voice Mail Made Simple and Affordable
Features and specifications are subject to change without notice. ©2003Vodavi Technology, Inc. STARPLUS, Dispatch and Vodavi are trademarks of Vodavi Technology, Inc.
Features
Administrative Conveniences
• Automated attendant for operator-free
call reception and transfer
• System administration by telephone or
laptop PC
• Windows-based GUI Administration
Module
• Audiotex for automated delivery of
frequently requested information
• Automatically setup for most popular
telephone systems with Quick Pick list
• Unlimited number of mailboxes
• Up to 70 hours of voice storage
• Lower-port configurations can be
upgraded at any time without a complete
reinstallation
• Remote Administration
• Multiple time-of-day configurations for
each class of service, mailbox, menu
or extension
• Up to 100 system distribution lists
• Administrator can log into any mailbox
to perform maintenance
• Cascade mailbox and paging
(automatically send a copy of received
messages to other mailboxes)
• Broadcast messages to all mailboxes
• Fax detect and transfer
• Park and page
• Set time and date
• Recover deleted messages
• General delivery mailbox
• Print or view system administration
reports
• Access code reset
• Add/delete mailboxes
User Conveniences
• First-time user tutorial
• Password protection
• Multiple messaging options including
private, urgent, future delivery and
confirmation receipt
• Messages can be played faster, slower,
louder, softer or skipped
• Each message can either be replayed,
saved, deleted, forwarded or replied to
with annotation
• Date/time stamp and sending mailbox ID
on every message
• Multiple greetings per mailbox,
including standard, temporary, busy
and time-sensitive
• Up to nine personal distribution lists
per mailbox
• Confirmation on message deletion
• Call screening, with calling party name
played to mailbox owner who can then
accept, reject or forward the call to
another extension
• Address by name or mailbox number
• Re-record message option
• Unheard message reminder
• End of recording warning
• Return to personal operator
Technical Specifications
• Housing in a self-contained
2 5/8x10 x 13 1/2unit
• DSP processing
• Channel activity monitor LEDs
• Up to 8 phone jacks for telephone
system interface
• Serial port for laptop PC administration
• External power supply
• Time and date maintained on lithium
battery
Purchase Options
• 2, 4, 6 or 8 ports
• Quick Reference Cards and User Guides
• Port upgrade kits