Nortel CallPilot Mini Instruction Manual

Nortel Networks
CallPilot Mini 1.6a Service Update
Release Notes
v1.3
Release 16.00.23.22 January 31, 2007
ABSTRACT
This document provides a status update of the CallPilot Mini current S/W release. The release
discussed herein is 1.6. The S/W load released is Build 16.00.23.22
The overall purpose of the document is to provide insight into the existing issues, limitations
and/or restrictions, which existed at the time of this S/W release. This document is intended for
support of this S/W.
Issue 16.00.23.22 CallPilot Mini v1.6a Release Notes Page 1 of 15

Issue 1.3 CallPilot Mini v1.6a Service Update Page 2 of 15
Release Notes
(This page is intentionally left blank)

Table of contents
CallPilot Mini 1.6a ...............................................................................................1
Service Update....................................................................................................1
Release Notes .....................................................................................................1
ABSTRACT..........................................................................................................1
(This page is intentionally left blank)................................................................2
Table of contents................................................................................................3
1Introduction..................................................................................................4
1.1 Intended Audience.............................................................................................. 4
1.2 Timeline for Software Upgrade.......................................................................... 4
1.3 CallPilot Mini Keycode Upgrade........................................................................ 4
1.4 Software Release Information............................................................................. 4
1.5 General Voicemail Information.......................................................................... 5
2Known Issues & Workarounds and CRs Fixed .........................................6
2.1 Known Issues & Workarounds (Voicemail)....................................................... 6
2.2 CRs Fixed............................................................................................................ 6
2.2.1 CRs fixed and incorporated into 1.6a Service Update................................ 6
2.2.2 CRs fixed with the introduction of the 4.0 Desktop Messaging client ...... 7
3Operations, Administration and Maintenance (OAM)...............................8
3.1 Software Upgrade Procedures............................................................................. 8
3.1.1 Bootloader Upgrade.................................................................................... 8
3.1.2 CallPilot Mini 1.6a Service Update Software Upgrade from ATA Flash .8
3.2 Changing Hardware Parameters ......................................................................... 8
4Utilities........................................................................................................10
4.1 CP System Backup-Restore Procedure............................................................. 10
4.2 CPModemSecure Tool...................................................................................... 10
4.3 Language Configuration Tool........................................................................... 11
5CallPilot Unified Messaging......................................................................12
5.1 Installing the Desktop Messaging Client.......................................................... 12
5.2 Supported Desktop Messaging Client Versions and Language Availability.... 13
6Unified Messaging Compatibility Matrix..................................................14
6.1 Operating Systems............................................................................................ 14
6.2 Internet Mail Clients......................................................................................... 14
6.3 Groupware Email Clients.................................................................................. 14
6.4 Web Browsers....................................................Error! Bookmark not defined.
6.5 Citrix Thin Client Servers................................................................................. 15
Issue 1.3 CallPilot Mini v1.6a Service Update Page 3 of 15
Release Notes

1 Introduction
1.1 Intended Audience
This document contains notes on the software build 1.6a Service Update (16.00.23.22) .. The
intent of the document is for support of CallPilot Mini 1.6a software.
1.2 Timeline for Software Upgrade
For upgrade to CallPilot Mini 1.6a s/w, the estimated time is 10 – 15 minutes.
For CallPilot Mini system to boot up, the estimated time is 3 – 5 minutes.
For addition of each mailbox, the estimated time is less than 30 seconds.
For enabling a keycode, the estimated time is less than 30 seconds.
1.3 CallPilot Mini Keycode Upgrade
For CallPilot Mini systems, keycodes can be retrieved from the Nortel Networks Keycode
Retrieval website.
The CallPilot Mini Voicemail system is enabled with 20 mailboxes and 20 Unified
Messaging seats by default.
1.4 Software Release Information
Software Information
1.6a S/W release: 16.00.23.22
Boot loader release: 1.5.21
DSP release: 1.50.51.A8
Desktop Client 4.0 (4.04.04.17)
See section 5.2 for languages supported
Software Utilities
BRU tool: 30.00.57
Language Configuration Tool: 31.00.04
CPModemSecure Tool: 30.00.57
Software Packages
English (North American) & French (Canadian)
English (UK) & French (European)
English (Australian) & Cantonese
Spanish (Latin American) & Brazilian Portuguese
CallPilot Mini Documentation
All CallPilot Mini documentation is located on the software and documentation CD shipped with
the CallPilot Mini package or on the Nortel Technical Support Portal at
http://www.nortelnetworks.com/support.
Issue 1.3 CallPilot Mini v1.6a Service Update Page 4 of 15
Release Notes

1.5 General Voicemail Information
Connections to CallPilot Mini CallPilot Manager can be made by specifying the IP
address (e.g. http://192.168.110.10)
The system is only capable of supporting two languages. Refer to section 4.3 for the list
of supported languages.
Routing codes must be used to dial external extensions with the telset player from
desktop or CallPilot Manager.
Code has been added to keep track of the number of open file handles. From the
VoiceWizard prompt, type "filehandle" to display the current number of open file handles.
Issue 1.3 CallPilot Mini v1.6a Service Update Page 5 of 15
Release Notes

2 Known Issues & Workarounds and CRs Fixed
________________________________________________________________________
2.1 Known Issues & Workarounds (Voicemail)
The following are new known issues with the release of 1.6a. All previous known issues are
detailed in the CallPilot Mini 1.6 Distributor Technical Reference (DTR) bulletin (DTR-2005-
0290-Global Rev1)
[Q01329519] CallPilot Mini and DNS Servers
Problem: When using a FQDN with the CallPilot Mini, it will not work using an Active
Directory-integrated DNS server but will work with a Primary/Secondary Standard DNS
server. This affects CallPilot Mini release 1.5 and 1.6. This situation can cause a
problem with Networking.
Workaround: If using an Active Directory-integrated DNS the client will need to update
the HOSTS table located in the Mini in order to setup the translation for any FQDNs,
including its own. Otherwise, IP's must be used instead.
For information on steps for updating the HOSTS table, please refer to the CallPilot Mini
"CallPilot Message Networking Setup and Operation guide", pages 29 & 30. For
assistance with uploading the HOSTS table into the Mini for the client, please contact
Nortel Technical Support (NETS).
2.2 CRs Fixed
2.2.1 CRs fixed and incorporated into 1.6a Service Update
Issue 1.3 CallPilot Mini v1.6a Service Update Page 6 of 15
Release Notes
CR Id Priority Title
Q01116784-01 2 Excessive initial CallPilot boot time
Q01226631 2 ICallPilot Mini calling 911 via thru-dial
Q01408986 3 Support Czech Language.
Q01411905 3 Support Greek Language.
Q01412675 3 Support Thai Language.
Q01413502 3 Support Vietnamese Language.
Q01399175 3 Desktop Messaging Client 4.0 for Mini 1.6a Service Update
Q00681853-03 3 Callers presented with login prompt when entering 88 during name dialing
Q01061820 3 No Help section for Service Directory Number.
Q01082108-03 3 Calls from auto attendant to stn DN's x88x go to voicemail instead
Q01368433 3 CP Manager shows wrong boot loader version in system properties page
Q00839875 4 System Properties don't return to default values after reinstalling
Q01081232 4 RPL, DTT and Site list configurations are not removed after reinstall
Q01232560 4 Permanent fix required for Q00645113 - CallPilot Mini unusable DN's (666x)

2.2.2 Over 50 CRs fixed with the introduction of the 4.0 Desktop
Messaging client over release 2.5
Please note that CallPilot Mini does not support fax messaging, My CallPilot
web interface, Call Sender functionality, Message Forwarding and any feature
requiring a CallPilot server.
For details on the most recent functional improvements to the Desktop
Messaging client, please refer to the following CallPilot 4.0 user guides located at
http://www.nortelnetworks.com/support.
555-7101-422 CallPilot Desktop Messaging User Guide for Microsoft Outlook
555-7101-423 CallPilot Desktop Messaging User Guide for Lotus Notes
555-7101-424 CallPilot Desktop Messaging for GroupWise
555-7101-425 CallPilot Desktop Messaging for Internet Mail Clients
Issue 1.3 CallPilot Mini v1.6a Service Update Page 7 of 15
Release Notes

3 Operations, Administration and Maintenance (OAM)
3.1 Software Upgrade Procedures
3.1.1 Bootloader Upgrade
To verify the Bootloader version the CallPilot Mini must be connected via serial cable to a
Personal Computer running a terminal emulation package.
CP Mini s/w version Bootloader shipped
with s/w version Minimum Bootloader version
CP 16.00.23.22 1.5.21 ** 1.5.19
** The 1.5.21 version of the bootloader contains a fix to activate the Ethernet LEDs during boot
up. It is not necessary to upgrade to the 1.5.21 bootloader unless this fix is required for the
aforementioned CallPilot Mini s/w versions.
3.1.2 CallPilot Mini 1.6a Service Update Software Upgrade from ATA
Flash Card
Note: When upgrading software within the CallPilot Mini 1.6 stream, it is not necessary to utilize a
serial connection. If for any reason it becomes necessary to view the upgrade messaging, use the
serial connection setup shown here.
The software upgrade procedures are described in the CallPilot Mini Installation and Maintenance
Guide.
3.2 Changing Hardware Parameters
It is not normally necessary to modify the hardware parameters via the CallPilot Mini serial port. If
it is required to change the hardware parameters via the serial port then please follow the
following procedures.
CallPilot 150 Boot Loader V1.5.21
(C) 2001 Nortel Networks
--------------------------------------------------------------------------
NETWORK INTERFACE PARAMETERS:
IP address on LAN is 192.168.110.10
LAN interface's subnet mask is 0xffffff00
HARDWARE PARAMETERS:
Serial channels will use a baud rate of 9600
This board's ethernet address is 0:60:38:BF:0:AA
CALLPILOT BOOTLOADER PARAMETERS:
Execution Mode: Load CallPilot
Source File System Parameters:
Device: ATA Disk
Source File List Name: filelst.lst
Destination File System Parameters:
Device: ATA Disk
File List Name: filelst.lst
Format Target Device: Y
Boot File Name: CallPilot.bin
After board is reset, start-up code will wait 2 seconds
--------------------------------------------------------------------------
To change any of this, press any key within 2 seconds
Issue 1.3 CallPilot Mini v1.6a Service Update Page 8 of 15
Release Notes

After power is applied, to enter the change hardware parameters dialog press any key
when the prompt "To change any of this, press any key within 2 seconds" is displayed.
For each option press Enter to accept the default value; otherwise enter the new value
and press Enter.
Press c to continue (boot) when prompted to do so.
Issue 1.3 CallPilot Mini v1.6a Service Update Page 9 of 15
Release Notes

4 Utilities
4.1 CP System Backup-Restore Procedure
1. Copy the executable file, CallPilotBRU.exe, from the CP Utilities zip file to a location on
your local PC.
2. Select the Backup/Restore item under Operations in CallPilot Manager. Close the
browser window. The CallPilot system will reboot automatically into safe mode.
3. Create a directory on your PC to hold the files if performing a backup or getting log files.
4. Run the Backup/Restore utility.
5. The CallPilot boots up automatically once Backup/Restore is completed, and returns to
its normal state.
For specific instructions, please refer to the CallPilot Mini Installation and Maintenance Guide.
4.2 CPModemSecure Tool
To activate the modem, follow the steps described in the CallPilot Modem Access.ppt document.
1. You must configure the modem password and log in to the system administrator's
mailbox using the modem password rather than the system administrator's password.
Once the modem password has been accepted you will hear "one moment please".
"One moment please" is played repeatedly while the system attempts to acquire the
resources to enable the modem. If the resources can be acquired you will hear a "5, 4, 3,
2, 1" countdown. This is your cue to transfer the call to your modem.
2. If resources cannot be acquired you will hear "one moment please" repeated 5 times
followed by "exiting the system, goodbye".
Issue 1.3 CallPilot Mini v1.6a Service Update Page 10 of 15
Release Notes
3. The user must be on an external line for the modem resources to be acquired. If the user
is on an internal line the call will be dropped with "exiting the system, goodbye" after the
modem password is accepted.

4.3 Language Configuration Tool
Please see the associated document for details: CallPilot Language Configuration Utility.doc in
the Language Configuration/ folder in the CP Utilities zip file.
CallPilot Mini 1.6 Supported Voice Prompt Languages:
Note: Bolded languages introduced with 1.6a
Arabic
Cantonese
Czech
Danish
Dutch
English (Australian)
English (Irish)
English (North American)
English (UK)
Finnish
French (Canadian)
French (European)
German
Greek
Italian
Japanese
Mandarin (PRC)
Mandarin (Taiwanese)
Norwegian
Portuguese
Russian
Spanish (European)
Spanish (Latin American)
Swedish
Thai
Vietnamese
Issue 1.3 CallPilot Mini v1.6a Service Update Page 11 of 15
Release Notes

12
5 CallPilot Unified Messaging
5.1 Installing the Desktop Messaging Client
To use Desktop Messaging keycodes must be installed and entered. Presently, there are two
streams of the Desktop Messaging client software; the correct one to choose depends upon the
language being installed. Please see section 5.2 for the latest Desktop Messaging client software
versions and supported languages.
To install the desktop client, the Desktop Client.zip file needs to be downloaded to a local
directory.
After the download, extract this file to a temporary local location.
Run setup.exe to start the installation process.
Respond to the dialogue box questions.
Enter your mailbox #. This mailbox # will also be the extension being called if you are
using the telset player.
Enter the server name.
Enter the SMTP/VPIM prefix if it exists on your current system.
The search base should ALWAYS be: ou=users,ou=callpilot
Voicemail by default uses only one VOICE channel for outgoing calls. If you wish to use more
than one telset Player session at a time, you must increase the number of outcalling channels.
This can be done under Configuration->System Properties->Max outcalling channels. Increase it
to approximately 50% of the TOTAL number of voice channels you have. (If the system is 8
ports, set this to 4.)
Refer to the Nortel Networks documentation.
For English, CallPilot Mini Installation and Maintenance Guide
For French (Euro), CallPilot Mini Installation and Maintenance Guide
All CallPilot Mini documentation is located on the software and documentation CD shipped with
the CallPilot Mini package or on the Nortel Technical Support Portal at
www.nortelnetworks.com/support.
Issue 1.3 CallPilot Mini v1.6a Service Update Page 12 of 15
Release Notes

13
5.2 Supported Desktop Messaging Client Versions
and Language Availability
The following depicts which Desktop Client software is needed depending upon which language
is being installed.
Language Desktop Client 2.01
(2.01.27.14) Desktop Client 2.5 Desktop Client 4.0 (2.50.06.17) (4.04.04.17)
English Not Supported Supported Supported
Chinese (Traditional) Not Supported Supported Supported
Chinese (Simplified) Not Supported Supported Supported
Japanese Not Supported Supported
Supported
Dutch Not Supported Supported Supported
German Not Supported Supported Supported
French Not Supported Supported Supported
Italian Not Supported Supported Supported
Spanish Not Supported Supported Supported
Danish Supported Not Supported
Not Supported
Norwegian Supported Not Supported
Not Supported
Swedish Supported Not Supported
Not Supported
Brazilian Portuguese Supported Not Supported Not Supported
Issue 1.3 CallPilot Mini v1.6a Service Update Page 13 of 15
Release Notes

14
6 Unified Messaging Compatibility Matrix
The following environments are supported by CallPilot Mini 1.6a.
6.1 Operating Systems
Client Operating Systems: 2.01.27.14 2.50.06.17 4.04.04.17
Windows 95B 9
Windows 98 SE 99
Windows 2000 Professional 999
Windows 2000 Server (All Editions)
Windows XP Professional 999
Windows 2003 Server (All Editions)
Win NT 4.0 SP6a 99
6.2 Internet Mail Clients
Internet Mail Clients: 2.01.27.14 2.50.06.17 4.04.04.17
Microsoft Outlook Express - 5.x 99
Microsoft Outlook Express - 6.x 999
Microsoft Outlook 98 (Internet Mail Mode) 99
Microsoft Outlook 2000 (Internet Mail Mode) 999
Microsoft Outlook 2002 (XP) (Internet Mail Mode) 999
Netscape - 6.2x 999
Netscape - 7.0, 7.1, 7.2 99
Qualcomm Eudora Pro - 5.x 99
Qualcomm Eudora Pro – 6.0, 6.1 999
6.3 Groupware Email Clients
Groupware Email Clients: 2.01.27.14 2.50.06.17 4.04.04.17
Microsoft Outlook 98 (Corporate Mode) 99
Microsoft Outlook 2000 999
Microsoft Outlook 2002 (XP) 999
Lotus Notes - 4.6x 9
Lotus Notes - 5.0x 99
Lotus Notes - 6.0 999
Lotus Notes – 6.5 99
Lotus Notes – 7.0 9
GroupWise - 5.5x 9
GroupWise - 6.0x 99
GroupWise - 6.5 99
GroupWise – 7.0
9
Issue 1.3 CallPilot Mini v1.6a Service Update Page 14 of 15
Release Notes

15
6.4 Citrix Thin Client Servers
Thin Clients 2.01.27.14 2.50.06.17 4.04.04.17
Citrix® Metaframe 1.8 on Windows 2000 Server,
Windows 2000 Advanced Server or Windows 2000
Datacenter Server 99
Citrix® MetaFrame XP (Standard, Enterprise or
Advanced Editions) on Windows 2000 and 2003
Servers 99
Citrix Metaframe Presentation Server 3.0 on
Windows 2003 Server (All Editions) 9
Issue 1.3 CallPilot Mini v1.6a Service Update Page 15 of 15
Release Notes