Nortel CallPilot Mini Instruction Manual

Nortel Networks
CallPilot Mini 1.6a Service Update
Release Notes
v1.3
Release 16.00.23.22 January 31, 2007
ABSTRACT
This document provides a status update of the CallPilot Mini current S/W release. The release
discussed herein is 1.6. The S/W load released is Build 16.00.23.22
The overall purpose of the document is to provide insight into the existing issues, limitations
and/or restrictions, which existed at the time of this S/W release. This document is intended for
support of this S/W.
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Table of contents
CallPilot Mini 1.6a ...............................................................................................1
Service Update....................................................................................................1
Release Notes .....................................................................................................1
ABSTRACT..........................................................................................................1
(This page is intentionally left blank)................................................................2
Table of contents................................................................................................3
1Introduction..................................................................................................4
1.1 Intended Audience.............................................................................................. 4
1.2 Timeline for Software Upgrade.......................................................................... 4
1.3 CallPilot Mini Keycode Upgrade........................................................................ 4
1.4 Software Release Information............................................................................. 4
1.5 General Voicemail Information.......................................................................... 5
2Known Issues & Workarounds and CRs Fixed .........................................6
2.1 Known Issues & Workarounds (Voicemail)....................................................... 6
2.2 CRs Fixed............................................................................................................ 6
2.2.1 CRs fixed and incorporated into 1.6a Service Update................................ 6
2.2.2 CRs fixed with the introduction of the 4.0 Desktop Messaging client ...... 7
3Operations, Administration and Maintenance (OAM)...............................8
3.1 Software Upgrade Procedures............................................................................. 8
3.1.1 Bootloader Upgrade.................................................................................... 8
3.1.2 CallPilot Mini 1.6a Service Update Software Upgrade from ATA Flash .8
3.2 Changing Hardware Parameters ......................................................................... 8
4Utilities........................................................................................................10
4.1 CP System Backup-Restore Procedure............................................................. 10
4.2 CPModemSecure Tool...................................................................................... 10
4.3 Language Configuration Tool........................................................................... 11
5CallPilot Unified Messaging......................................................................12
5.1 Installing the Desktop Messaging Client.......................................................... 12
5.2 Supported Desktop Messaging Client Versions and Language Availability.... 13
6Unified Messaging Compatibility Matrix..................................................14
6.1 Operating Systems............................................................................................ 14
6.2 Internet Mail Clients......................................................................................... 14
6.3 Groupware Email Clients.................................................................................. 14
6.4 Web Browsers....................................................Error! Bookmark not defined.
6.5 Citrix Thin Client Servers................................................................................. 15
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Release Notes

1 Introduction
1.1 Intended Audience
This document contains notes on the software build 1.6a Service Update (16.00.23.22) .. The
intent of the document is for support of CallPilot Mini 1.6a software.
1.2 Timeline for Software Upgrade
For upgrade to CallPilot Mini 1.6a s/w, the estimated time is 10 – 15 minutes.
For CallPilot Mini system to boot up, the estimated time is 3 – 5 minutes.
For addition of each mailbox, the estimated time is less than 30 seconds.
For enabling a keycode, the estimated time is less than 30 seconds.
1.3 CallPilot Mini Keycode Upgrade
For CallPilot Mini systems, keycodes can be retrieved from the Nortel Networks Keycode
Retrieval website.
The CallPilot Mini Voicemail system is enabled with 20 mailboxes and 20 Unified
Messaging seats by default.
1.4 Software Release Information
Software Information
1.6a S/W release: 16.00.23.22
Boot loader release: 1.5.21
DSP release: 1.50.51.A8
Desktop Client 4.0 (4.04.04.17)
See section 5.2 for languages supported
Software Utilities
BRU tool: 30.00.57
Language Configuration Tool: 31.00.04
CPModemSecure Tool: 30.00.57
Software Packages
English (North American) & French (Canadian)
English (UK) & French (European)
English (Australian) & Cantonese
Spanish (Latin American) & Brazilian Portuguese
CallPilot Mini Documentation
All CallPilot Mini documentation is located on the software and documentation CD shipped with
the CallPilot Mini package or on the Nortel Technical Support Portal at
http://www.nortelnetworks.com/support.
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Release Notes

1.5 General Voicemail Information
Connections to CallPilot Mini CallPilot Manager can be made by specifying the IP
address (e.g. http://192.168.110.10)
The system is only capable of supporting two languages. Refer to section 4.3 for the list
of supported languages.
Routing codes must be used to dial external extensions with the telset player from
desktop or CallPilot Manager.
Code has been added to keep track of the number of open file handles. From the
VoiceWizard prompt, type "filehandle" to display the current number of open file handles.
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Release Notes

2 Known Issues & Workarounds and CRs Fixed
________________________________________________________________________
2.1 Known Issues & Workarounds (Voicemail)
The following are new known issues with the release of 1.6a. All previous known issues are
detailed in the CallPilot Mini 1.6 Distributor Technical Reference (DTR) bulletin (DTR-2005-
0290-Global Rev1)
[Q01329519] CallPilot Mini and DNS Servers
Problem: When using a FQDN with the CallPilot Mini, it will not work using an Active
Directory-integrated DNS server but will work with a Primary/Secondary Standard DNS
server. This affects CallPilot Mini release 1.5 and 1.6. This situation can cause a
problem with Networking.
Workaround: If using an Active Directory-integrated DNS the client will need to update
the HOSTS table located in the Mini in order to setup the translation for any FQDNs,
including its own. Otherwise, IP's must be used instead.
For information on steps for updating the HOSTS table, please refer to the CallPilot Mini
"CallPilot Message Networking Setup and Operation guide", pages 29 & 30. For
assistance with uploading the HOSTS table into the Mini for the client, please contact
Nortel Technical Support (NETS).
2.2 CRs Fixed
2.2.1 CRs fixed and incorporated into 1.6a Service Update
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Release Notes
CR Id Priority Title
Q01116784-01 2 Excessive initial CallPilot boot time
Q01226631 2 ICallPilot Mini calling 911 via thru-dial
Q01408986 3 Support Czech Language.
Q01411905 3 Support Greek Language.
Q01412675 3 Support Thai Language.
Q01413502 3 Support Vietnamese Language.
Q01399175 3 Desktop Messaging Client 4.0 for Mini 1.6a Service Update
Q00681853-03 3 Callers presented with login prompt when entering 88 during name dialing
Q01061820 3 No Help section for Service Directory Number.
Q01082108-03 3 Calls from auto attendant to stn DN's x88x go to voicemail instead
Q01368433 3 CP Manager shows wrong boot loader version in system properties page
Q00839875 4 System Properties don't return to default values after reinstalling
Q01081232 4 RPL, DTT and Site list configurations are not removed after reinstall
Q01232560 4 Permanent fix required for Q00645113 - CallPilot Mini unusable DN's (666x)

2.2.2 Over 50 CRs fixed with the introduction of the 4.0 Desktop
Messaging client over release 2.5
Please note that CallPilot Mini does not support fax messaging, My CallPilot
web interface, Call Sender functionality, Message Forwarding and any feature
requiring a CallPilot server.
For details on the most recent functional improvements to the Desktop
Messaging client, please refer to the following CallPilot 4.0 user guides located at
http://www.nortelnetworks.com/support.
555-7101-422 CallPilot Desktop Messaging User Guide for Microsoft Outlook
555-7101-423 CallPilot Desktop Messaging User Guide for Lotus Notes
555-7101-424 CallPilot Desktop Messaging for GroupWise
555-7101-425 CallPilot Desktop Messaging for Internet Mail Clients
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Release Notes

3 Operations, Administration and Maintenance (OAM)
3.1 Software Upgrade Procedures
3.1.1 Bootloader Upgrade
To verify the Bootloader version the CallPilot Mini must be connected via serial cable to a
Personal Computer running a terminal emulation package.
CP Mini s/w version Bootloader shipped
with s/w version Minimum Bootloader version
CP 16.00.23.22 1.5.21 ** 1.5.19
** The 1.5.21 version of the bootloader contains a fix to activate the Ethernet LEDs during boot
up. It is not necessary to upgrade to the 1.5.21 bootloader unless this fix is required for the
aforementioned CallPilot Mini s/w versions.
3.1.2 CallPilot Mini 1.6a Service Update Software Upgrade from ATA
Flash Card
Note: When upgrading software within the CallPilot Mini 1.6 stream, it is not necessary to utilize a
serial connection. If for any reason it becomes necessary to view the upgrade messaging, use the
serial connection setup shown here.
The software upgrade procedures are described in the CallPilot Mini Installation and Maintenance
Guide.
3.2 Changing Hardware Parameters
It is not normally necessary to modify the hardware parameters via the CallPilot Mini serial port. If
it is required to change the hardware parameters via the serial port then please follow the
following procedures.
CallPilot 150 Boot Loader V1.5.21
(C) 2001 Nortel Networks
--------------------------------------------------------------------------
NETWORK INTERFACE PARAMETERS:
IP address on LAN is 192.168.110.10
LAN interface's subnet mask is 0xffffff00
HARDWARE PARAMETERS:
Serial channels will use a baud rate of 9600
This board's ethernet address is 0:60:38:BF:0:AA
CALLPILOT BOOTLOADER PARAMETERS:
Execution Mode: Load CallPilot
Source File System Parameters:
Device: ATA Disk
Source File List Name: filelst.lst
Destination File System Parameters:
Device: ATA Disk
File List Name: filelst.lst
Format Target Device: Y
Boot File Name: CallPilot.bin
After board is reset, start-up code will wait 2 seconds
--------------------------------------------------------------------------
To change any of this, press any key within 2 seconds
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Release Notes

After power is applied, to enter the change hardware parameters dialog press any key
when the prompt "To change any of this, press any key within 2 seconds" is displayed.
For each option press Enter to accept the default value; otherwise enter the new value
and press Enter.
Press c to continue (boot) when prompted to do so.
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Release Notes

4 Utilities
4.1 CP System Backup-Restore Procedure
1. Copy the executable file, CallPilotBRU.exe, from the CP Utilities zip file to a location on
your local PC.
2. Select the Backup/Restore item under Operations in CallPilot Manager. Close the
browser window. The CallPilot system will reboot automatically into safe mode.
3. Create a directory on your PC to hold the files if performing a backup or getting log files.
4. Run the Backup/Restore utility.
5. The CallPilot boots up automatically once Backup/Restore is completed, and returns to
its normal state.
For specific instructions, please refer to the CallPilot Mini Installation and Maintenance Guide.
4.2 CPModemSecure Tool
To activate the modem, follow the steps described in the CallPilot Modem Access.ppt document.
1. You must configure the modem password and log in to the system administrator's
mailbox using the modem password rather than the system administrator's password.
Once the modem password has been accepted you will hear "one moment please".
"One moment please" is played repeatedly while the system attempts to acquire the
resources to enable the modem. If the resources can be acquired you will hear a "5, 4, 3,
2, 1" countdown. This is your cue to transfer the call to your modem.
2. If resources cannot be acquired you will hear "one moment please" repeated 5 times
followed by "exiting the system, goodbye".
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Release Notes
3. The user must be on an external line for the modem resources to be acquired. If the user
is on an internal line the call will be dropped with "exiting the system, goodbye" after the
modem password is accepted.