Novatel SA2100 User manual

SA2100UG001
SA 2100
User Guide
Version: Draft 29 October, 2013

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General
TERMS OF USE OF NEW MATERIALS - PLEASE READ CAREFULLY
From time to time, Novatel Wireless, in its sole discretion, may make available for download
on its website (www.novatelwireless.com), or may transmit via mail or email, updates or
upgrades to, or new releases of, the firmware, software or documentation for its products
(collectively, 'New Materials'). Use of such New Materials is subject to the terms and
conditions set forth below, and may be subject to additional terms and conditions as set forth
in Novatel Wireless's Technical Support Policy (posted on its website) and/or any written
agreement between the user and Novatel Wireless.
All New Materials are provided AS IS. Novatel Wireless makes no warranty or representation
with respect to the merchantability, suitability, functionality, accuracy or completeness of any
such New Materials. The user of such New Materials assumes all risk (known or unknown) of
such use. Novatel Wireless reserves all rights in such New Materials. The user shall have only a
revocable and limited license to use such New Materials in connection with the products for
which they are intended. Distribution or modification of any New Materials without Novatel
Wireless's consent is strictly prohibited.
IN NO EVENT WILL NOVATELWIRELESS BE RESPONSIBLE FOR ANY INCIDENTAL,
INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES AS A RESULT OF THE USE OF ANY
NEW MATERIALS. NOVATELWIRELESS 'S MAXIMUM LIABILITY FOR ANY CLAIM BASED
ON THE NEW MATERIALS SHALL NOT EXCEED FIFTY U.S. DOLLARS ($50).
Version Verification
Please ensure you have the latest version of this document by downloading it from
www.novatelwireless.com

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Copyright
© 2013 Novatel Wireless. All rights reserved. Complying with all applicable copyright laws is
the responsibility of the user. Without limiting the rights under copyright, no part of this
document may be reproduced, stored in or introduced into a retrieval system, or transmitted
in any form or by any means (electronic, mechanical, photocopying, recording or otherwise),
or for any purpose, without the express written permission of Novatel Wireless.
Novatel Wireless and the Novatel Wireless logo are either registered trademarks or
trademarks of Novatel Wireless, Inc. in the United States.
251 Renner Pkwy
Richardson, TX 75080 USA
Phone: [phone]
Fax: [phone]
Email: [e-mail]
www.novatelwireless.com

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Warranty Information
This warranty applies to (a) products sold directly by Novatel Wireless M2M, unless a different
warranty is specified in a written agreement between Novatel Wireless M2M and the
purchaser; and (b) products sold to end users through a distributor authorized by Novatel
Wireless M2M, but only where the authorized distributor does not provide a separate
warranty on such products, and Novatel Wireless M2M has agreed to provide this warranty to
such end users. If you purchased the product from an authorized distributor, please check
whether this warranty from Novatel Wireless M2M, or a separate warranty from the
distributor, applies to your purchase. This warranty does not apply to any (i) accessories or
batteries for the products; or (ii) demonstration samples or prototypes of the products. Unless
otherwise provided in a written agreement between Novatel Wireless M2M and the
purchaser, all such accessories, batteries, samples or prototypes are provided by Novatel
Wireless M2M AS IS without any warranty of any kind.
Novatel Wireless M2M warrants to the original purchaser of the product from Novatel
Wireless M2M or its authorized distributor (as applicable) that, for a period of one (1) year
from the date of shipment of the product from Novatel Wireless M2M, the product hardware
will be substantially free from defects in material or workmanship under normal operation, and
the product firmware will perform substantially in accordance with the product
documentation provided by Novatel Wireless M2M. Novatel Wireless M2M does not warrant
that (a) the product hardware or firmware will meet the purchaser's requirements; (b) the
operation of the product hardware or firmware will be uninterrupted or error-free; or (c) the
product, when integrated in, or combined with, other products or software not supplied by
Novatel Wireless M2M, will continue to perform substantially in accordance with the product
documentation. This limited warranty is for the benefit of the original purchaser, and is not
transferable.
During the warranty period, Novatel Wireless M2M, at its expense and in its sole discretion,
will repair the product, or replace the product with a corresponding or equivalent product, if
it is determined to have a covered defect, provided that the purchaser first notifies Novatel
Wireless M2M (directly or through its authorized distributor from which the product was
purchased) of any such defect, furnishes Novatel Wireless M2M with a proof of purchase (if
required), requests and obtains a return merchandize authorization (RMA) number from
Novatel Wireless M2M, and returns the product under that RMA to Novatel Wireless M2M (or,
at Novatel Wireless M2M's option, to its authorized distributor), with the shipping charges
being prepaid by purchaser. If, upon reasonable examination of the returned product, Novatel
Wireless M2M does not substantiate the defect claimed by purchaser, or determines that the
defect is not covered under this limited warranty, Novatel Wireless M2M will not be required
to repair or replace the product, but may instead reship the product to the purchaser (or, at
Novatel Wireless M2M's option, to its authorized distributor where the product can be made
available to purchaser), in which case the purchaser shall be responsible for paying Novatel

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Wireless M2M's cost for reshipping the product to purchaser (or to Novatel Wireless M2M's
authorized distributor), and Novatel Wireless M2M's usual charges for unpacking, testing, and
repacking the product for reshipment to purchaser (or to Novatel Wireless M2M's authorized
distributor). Purchaser shall bear the risk of loss or damage in transit to any product returned
by purchaser to Novatel Wireless M2M, or any returned product not found to be defective or
covered under this warranty, and reshipped by Novatel Wireless M2M to purchaser (or to
Novatel Wireless M2M's authorized distributor). In the event Novatel Wireless M2M repairs or
replaces a defective product covered by this limited warranty, the repaired or replacement
product will be covered under this limited warranty for the remainder of the original warranty
period on the defective product, or a period of ninety (90) days, whichever is longer. If
Novatel Wireless M2M is unable to repair or replace a defective product covered by this
limited warranty, Novatel Wireless M2M will provide to purchaser a credit or a refund (at
Novatel Wireless M2M's option) of the original purchase price (excluding taxes and shipping
charges). Any returned and replaced product, or any product for which Novatel Wireless M2M
has furnished a credit or a refund, becomes the property of Novatel Wireless M2M.
Novatel Wireless M2M shall not have any obligation to provide any firmware bug fixes,
upgrades or new releases except as may be necessary to correct any covered defect of which
purchaser notifies Novatel Wireless M2M in writing during the warranty period. Novatel
Wireless M2M, from time to time and in its sole discretion, may make available for download
on its website (www.novatelwireless.com), or may provide via email, certain firmware bug
fixes, upgrades or new releases for the product. Download and use of any such bug fixes,
upgrades or new releases is subject to all of the applicable terms and conditions of Novatel
Wireless M2M's technical support policy as posted and updated on its website. Novatel
Wireless M2M shall have no obligation under this limited warranty for (a) normal wear and
tear; (b) the cost of procurement of substitute products; or (c) any defect that is (i)
discovered by purchaser during the warranty period but for which purchaser does not
request an RMA number from Novatel Wireless M2M, as required above, until after the end of
the warranty period, (ii) caused by any accident, misuse, abuse, improper installation,
handling or testing, or unauthorized repair or modification of the product, (iii) caused by use
of any materials not supplied by Novatel Wireless M2M, or by use of the product other than in
accordance with its documentation, or (iv) the result of electrostatic discharge, electrical
surge, fire, flood or similar causes. The purchaser (or its customers, as applicable) shall be
solely responsible for the proper configuration, testing and verification of the Novatel
Wireless M2M product prior to deployment in the field, and for ensuring that any end user
product or system into which the Novatel Wireless M2M product is integrated or incorporated
operates as intended and meets the requirements of purchaser (or its customers). Novatel
Wireless M2M shall have no responsibility whatsoever for the integration, configuration,
testing, verification, installation, upgrade, support or maintenance of any such end user
product or system, or for any liabilities, damages, costs or expenses associated therewith.

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NOVATELWIRELESS'S SOLE RESPONSIBILITY AND PURCHASER'S SOLE REMEDY UNDER
THIS LIMITED WARRANTY SHALL BE FOR NOVATELWIRELESS TO REPAIR OR REPLACE
THE PRODUCT (OR IF REPAIR OR REPLACEMENT IS NOT POSSIBLE, PROVIDE A CREDIT
OR REFUND OF THE PURCHASE PRICE) AS PROVIDED ABOVE. NOVATELWIRELESS
EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY, SATISFACTORY PERFORMANCE AND FITNESS FOR A PARTICULAR
PURPOSE. IN NO EVENT SHALL NOVATELWIRELESS BE LIABLE FOR ANY INDIRECT,
SPECIAL, EXEMPLARY, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING
WITHOUT LIMITATION LOSS OR INTERRUPTION OF USE, DATA, REVENUES OR PROFITS)
RESULTING FROM A BREACH OF THIS WARRANTY OR BASED ON ANY OTHER LEGAL
THEORY, EVEN IF NOVATELWIRELESS HAS BEEN ADVISED OF THE POSSIBILITY OR
LIKELIHOOD OF SUCH DAMAGES.
Some jurisdictions may require a longer warranty period than specified above and,
accordingly, for products sold in those jurisdictions the applicable warranty period shall be
extended as required under the laws of those jurisdictions. Furthermore, some jurisdictions
may not allow the disclaimer of implied warranties or the exclusion or limitation of incidental
or consequential damages, so the above disclaimer, limitation or exclusion may not apply to
products sold in those jurisdictions. This limited warranty gives the purchaser specific legal
rights and the purchaser may have other legal rights that vary from jurisdiction to jurisdiction.
This limited warranty shall be governed by the laws of the State of Texas, United States of
America, without regard to conflict of laws principles. This limited warranty shall not be
governed in any respect by the United Nations Convention on Contracts for the International
Sale of Goods.

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Regulatory Compliance
CE MARKING
This device has been tested to and conforms to the essential regulatory requirements of the
European Union R&TTE directive 1999/5/EC. The device also conforms to the European
Union’s restrictions on use of Certain Hazardous Substances in Electrical and Electronic
Equipment Directive, 2002/95/EC (commonly called “RoHS”) and amendments and
2011/65/EU (commonly called RoHS Recast”). This device has attained CE Marking.
FEDERAL COMMUNICATIONS COMMISSION NOTICE (FCC -
UNITED STATES) and INDUSTRY CANADA (IC) NOTICE
Electronic devices, including computers and wireless modems, generate RF energy incidental
to their intended function and are therefore subject to FCC rules and regulations.
This equipment has been tested to, and found to be within the acceptable limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
residential environment.
This equipment generates radio frequency energy and is designed for use in accordance with
the manufacturer’s user manual. However, there is no guarantee that interference will not
occur in any particular installation. If this equipment causes harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, you are
encouraged to try to correct the interference by one or more of the following measures.
lReorient or relocate the receiving antenna.
lIncrease the separation between the equipment and the receiver.
lConnect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
lConsult the dealer or an experienced radio/television technician for help.
This device complies with Part 15 of the Federal Communications Commission (FCC) Rules
and Industry Canada license-exempt RSS standard(s). Operation is subject to the following
two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause
undesired operation.
CAN ICES-3 (B)/NMB-3(B)

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WARNING: DO NOT ATTEMPT TO SERVICE THE WIRELESS COMMUNICATION DEVICE
YOURSELF. SUCH ACTION MAY VOID THE WARRANTY. THE SA 2100 MODEM IS FACTORY
TUNED. NO CUSTOMER CALIBRATION OR TUNING IS REQUIRED. CONTACT NOVATEL
WIRELESS, INC. TECHNICAL SUPPORT FOR INFORMATION ABOUT SERVICING YOUR
WIRELESS COMMUNICATION DEVICE.
FCC IC CAUTION: Any changes or modification not expressly approved by the party
responsible for compliance could void the user’s authority to operate this equipment.
MODIFICATIONS: The FCC and IC requires that you be notified that any changes or
modifications made to this device that are not expressly approved by Novatel Wireless may
void your authority to operate the equipment.
NOTE: The Radio Frequency (RF) emitter installed in your modem must not be located or
operated in conjunction with any other antenna or transmitter, unless specifically authorized
by Novatel Wireless Technologies.
This device is not for consumer use.
RF EXPOSURE CONTENT
This device is authorized for use in mobile applications after installation. At least 20 cm (8 in)
of separation between the router and the user’s body must be maintained at all times.
The separation distance is required to meet FCC and IC rules. Failure to install this device
according to these instructions will void the FCC and IC acceptance.
External Antenna Instructions
Important instructions: read before installation

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Should an external antenna be required, these instructions must be followed. The following
installation practices are required to comply with FCC and IC rules on RF exposure. Failure to
follow these guidelines can result in operations that exceed RF Exposure limits.
lMaintain a minimum distance of at least 20 cm (8 in) from all persons regardless of how
the antenna is mounted (stand assembly or wall mount).
lConnect the antennae to the modem using the supplied cable only – do not use a
different cable. Use the full length of the cable to position the antenna as far from the
modem and generally populated areas as possible.
lFor wall or pole mount installations position the antennae as far away from the base unit
as permitted by the antenna cable. Ensure at least 20 cm (8 in) separation from the
antenna element and the public.

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lThis antenna must not be located close to any other antennae or devices.
lUse only the following approved antenna types and cable assembly
lPulse (Part No.: WA700/2700SMA) Antenna (The gain of the antenna (including
cable loss) will not exceed the following:
Frequency Maximum Antenna Gain (dBi)
704 - 716 3.5
824 - 849 4.0
1710-1755 3.5
1850 - 1910 2.0
lThe antenna is shipped with both a suction cup and clip for mounting.
lUse only the supporting cable to connect the antenna to the SA 2100.
lNever use an antenna from another vendor or another source.
lFor any questions regarding the safe operation of this device please contact Novatel
Wireless at www.novatelwireless.com.

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Battery Information And Safety Requirements
NOTE: Failure to comply with all of the following precautions could:
lCause personal injury or property damage
lCause abnormal chemical reactions which would make the battery overheat, smoke,
distort, leak, or catch on fire
lDestroy internal protections built into the battery
lShorten battery life
lReduce battery performance
Precautions
lRead this entire manual and the label on the exterior of the battery.
lKeep the battery away from sources of excessive heat such as fire, stoves, or direct
sunlight.
lKeep the battery away from sources of high voltage or static discharge.
lDo not use or store the battery with other batteries or where it could touch metal.
lDo not put the battery into a microwave oven.
lDo not allow the battery to be crushed.
lKeep the battery away from children.
lDo not drop the battery.
lDo not allow anything to touch any of the battery contacts
lDo not connect two or more of the contacts.
lDo not disassemble, destroy, or attempt reassembly of the battery.
lDo not place or leave the battery in a damp or wet environment.
lDo not allow water to touch the battery.
lDo not wrap the battery with conductive material.
lProperly dispose of the battery.
lDo not incinerate or burn the battery.
lDo not leave or discard the battery where it could get wet or become submerged in
water.
lDo not damage the battery.
lDo not weld or solder anything to the battery, the attached wires, or the connector.
lDo not use this battery in any device other than supplied.
lUse of this battery in other devices could result in unsafe conditions.
lRisk of explosion if battery is replaced by an incorrect type.
lDo not touch a leaking battery or materials that may have leaked from a battery. Do not
allow it to touch your skin or clothes. If touched, immediately rinse affected areas
thoroughly with water. Leaked materials may cause skin irritation. Seek medical
attention if irritation persists. If it contacts your eyes, do not rub your eyes. Rinse the
eyes thoroughly with water, and see a doctor immediately.

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Documentation Conventions
Notes
This is a note, it indicates important features or instructions.
Warnings
This is a warning, it indicates a situation that might result in loss of data, hardware
damage, or personal injury.
Hyperlinks
Blue text indicates an active, clickable link (e.g., http://www.novatelwireless.com).
Monospace Font
Indicates source code, command line entries, and code embedded in text. Example
Monospace
Boldface
Indicates an on-screen menu, option, window title, or other element that you should locate,
select, or click.
Enter /
Indicates an instruction to press the Enter key. Maybe labeled as Enter, Return, or New Line
on your keyboard.

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Table of Contents
1 Getting Started 1
Device Overview 2
System Requirements 2
Components 2
Router 2
Label 3
LEDs 3
Connectors 4
Reset Button 6
Caring For Your Device 6
Technical Specifications 8
General 8
Radio Technology (WWAN) 8
Environmental 9
Components 9
Device Management 9
Document References 10
Certifications 10
Accessories 10
2 Using The Device 11
SIM Card 12
Positioning Your Router 12
Powering The Device 13
Connecting To The SA 2100 Router 13
Connecting Via USB 13
Connecting Via Wi-Fi 13

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Driver Installation 13
Cable Installation 17
Installing The Antenna 17
Installing The Power Cable 18
Mounting The Device 18
Mounting Bracket 18
Double-Sided Tape 19
Vehicle Mounting 19
3 Using The Web User Interface 20
Logging In 21
Home 22
Connected Devices 24
Connected Devices List 25
Blocking And Unblocking Devices 26
Data Usage 27
Data Usage Settings 27
Settings 28
Settings Page > Hotspot Settings Tab 29
Wi-Fi 29
Basic Settings 30
Advanced Settings 30
Settings Page - Device Settings Tab 31
Settings Page > Device Settings Tab > Preferences 31
Settings Page > Device Settings > Admin Password 32
Settings Page > Device Settings > Backup And Restore 33
Settings Page - Mobile Settings 34
Settings Page > Mobile Settings > Mobile 35
Settings Page > Mobile Settings > APN 36

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Settings Page > Mobile Settings > Network Selection 37
Settings Page > Mobile Settings > Manual DNS 39
Settings Page > Mobile Settings > SIM Lock 40
Settings Page - Advanced Settings 42
Settings Page > Advanced Settings > Firewall 42
Settings Page > Advanced Settings > MAC Filter 44
Settings Page > Advanced Settings > LAN 45
Settings Page > Advanced Settings > Port Filtering 47
Settings Page > Advanced Settings > Port Forwarding 48
Messages 50
GPS 51
Using GPS 52
Current Location 53
GPS Over Wi-Fi (NMEA) 53
Customer Support 53
About 54
About Page - Current Status Tab 55
Internet Status 55
Wi-Fi Hotspot 56
Operations 56
About Page - Device Info Tab 56
About Page - Diagnostics Tab 59
Modem 60
HSPA Status 60
4G LTE Status 61
About Page - Logs Tab 62
Settings 62
Log Data 63
Buttons 63

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About Page - Software Update Tab 64
Current Software 64
Last Update 65
Update History 65
4 Accessories 66
Antenna 67
Backup Battery 69
Power Cable 69
Power Supply 70
USB Cable Part 71
Ordering Accessories 71

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1
Getting Started
Device Overview
LEDs
Connectors
Reset Button
Caring For Your Device
Technical Specifications

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Device Overview
The SA2100 Cellular Router allows you to set up a network and provides both wired and
wireless connectivity.
This device is intended for professional installation and not for consumer use.
System Requirements
lA computer or computing device supporting Wi-Fi 802.11 b/g/n
lInternet browser software: i.e., Microsoft Internet Explorer 8.0 or higher, Firefox, Safari,
Opera, Chrome, etc.
Components
Router
Figure 1-1 SA 2100

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Label
Figure 1-2 Device Label
The label on the rear part of the router displays the following information:
lMAC Address
lIMEI or ESN Number
lSSID (Factory preset, unique to each device)
lWiFi Key (Factory preset, unique to each device)
LEDs
The SA 2100 router has LEDs that verify status, signal, and connectivity.
Figure 1-3
The following table describes each LED:
Symbol LED Color State Description
Power: Green On Normal operation (External or Battery Power)
** Note When operating on Battery power all other
LEDs are OFF.
The LED blinks slowly, once every 5 secs when running
on the battery.
Blinking
1 sec On
2 sec Off
During device Reset or Power-up sequence

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Symbol LED Color State Description
WiFi: Green Off WiFi not enabled or No Wi-Fi connected devices or
device is powered from Battery
On External Power - Wi-Fi devices Attached but no Wi-Fi
traffic
Blinking
1 sec On
1 sec Off
Wi-Fi traffic
WAN – LTE Green ON Attached (LTE) – no traffic
Blinking
1 sec On
1 sec Off
PDP Activity
WAN – 4G/3G
(HSPA+/WCDMA)
Blue ON Attached (4G/3G) – no traffic
Blinking
1 sec On
1 sec Off
PDP Activity
WAN – 2G Orange ON Attached (2G) – no traffic
Blinking
1 sec On
1 sec Off
PDP Activity
Cellular 5-bar signal
strength:
Green Off No SIM/No Signal/Operating from battery
Green On Active only when external power is present.
Note that while the SA 2100 is operating on battery power, the Power LED is the
only LED that operates.
Connectors
The SA 2100 router has the following connectors: