Novell DATA SYNCHRONIZER - 07-2010 Instruction Manual

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AUTHORIZED DOCUMENTATION
Novell Data Synchronizer Administration Guide
Data Synchronizer
July 26, 2010
Administration Guide

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Contents 5
Contents
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About This Guide 7
1 Managing the Synchronizer Services 9
1.1 Managing the Data Synchronizer Services Collectively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.2 Managing the Synchronizer Services Individually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.2.1 Managing the Sync Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.2.2 Managing the Config Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.2.3 Managing the Web Admin Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.2.4 Managing the Connector Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2 Accessing Synchronizer Web Admin 13
2.1 As the Synchronizer Administrator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.2 As a Synchronizer User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
3 Managing Your Synchronizer System 15
3.1 Configuring Synchronizer Web Admin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3.1.1 Searching Multiple LDAP Contexts for Users and Groups . . . . . . . . . . . . . . . . . . . . 15
3.1.2 Setting Up Multiple Synchronizer Administrator Users . . . . . . . . . . . . . . . . . . . . . . . 16
3.1.3 Adjusting the Synchronizer Web Admin Polling Rate for Groups . . . . . . . . . . . . . . . 17
3.1.4 Adjusting the Synchronizer Web Admin Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3.1.5 Changing the Synchronizer Web Admin Port Number . . . . . . . . . . . . . . . . . . . . . . . 18
3.1.6 Configuring Synchronizer Web Admin for a Specific Language . . . . . . . . . . . . . . . . 18
3.2 Configuring the Sync Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.2.1 Enabling Caching for Troubleshooting Purposes . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.2.2 Selecting a Log Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
3.2.3 Enabling Per-User Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
3.2.4 Configuring Database Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
3.3 Monitoring the Sync Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
3.4 Working with Synchronizer Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
3.4.1 Log File Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
3.4.2 Sync Engine Log File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
3.4.3 Config Engine Log File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
3.4.4 Web Admin Log File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
3.4.5 Connector Manager Log File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
3.4.6 Per-User Log Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
3.4.7 Flatfile Connector Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
3.4.8 Collect Logs Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
3.5 Changing the Synchronizer Database Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
4 Managing Connectors 33
4.1 Managing User Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
4.1.1 Adding a User Profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
4.1.2 Deleting a User Profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
4.2 Managing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
4.2.1 Changing a User’s Application Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
4.2.2 Adding a User to a Connector in Synchronizer Web Admin . . . . . . . . . . . . . . . . . . . 35
4.2.3 Adding a User to a Connector through an LDAP Group . . . . . . . . . . . . . . . . . . . . . . 36

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4.2.4 Customizing a User’s Synchronization Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
4.2.5 Deleting a User from a Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
4.3 Managing Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
4.3.1 Adding a Group to a Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
4.3.2 Deleting a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
4.4 Auditing User Synchronization Activity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
4.5 Customizing General Connector Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
4.5.1 Controlling Connector Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
4.5.2 Configuring Connector Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
4.5.3 Controlling Connector Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
4.6 Customizing Connector-Specific Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
5 Securing Your Synchronizer System 43
5.1 Security Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
5.1.1 Securing Communication with the LDAP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
5.1.2 Securing Communication between the GroupWise Connector and the GroupWise
POA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
5.1.3 Securing Communication between the Mobility Connector and Mobile Devices . . . . 43
5.1.4 Selecting a Specific Version of SSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
5.2 Security Policies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
5.2.1 Securing Your Synchronizer Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
5.2.2 Securing Your Synchronizer System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
A Troubleshooting 49

About This Guide 7
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About This Guide
The Novell Data Synchronizer Administration Guide helps you to manage your Synchronizer system
after you have set it up. The guide is divided into these sections:
Chapter 1, “Managing the Synchronizer Services,” on page 9
Chapter 2, “Accessing Synchronizer Web Admin,” on page 13
Chapter 3, “Managing Your Synchronizer System,” on page 15
Chapter 4, “Managing Connectors,” on page 33
Chapter 5, “Securing Your Synchronizer System,” on page 43
Appendix A, “Troubleshooting,” on page 49
Audience
This guide is intended for network administrators who manage a Data Synchronizer system.
Feedback
We want to hear your comments and suggestions about this manual and the other documentation
included with this product. Please use the User Comment feature at the bottom of each page of the
online documentation, or go to www.novell.com/documentation/feedback.html and enter your
comments there.
Additional Documentation
For additional Data Synchronizer documentation, see the following documentation provided at the
Novell Data Synchronizer Documentation Web site (http://www.novell.com/documentation/
datasynchronizer1).
Novell Data Synchronizer Mobility Pack Readme
Novell Data Synchronizer installation and administration guides
For additional Data Synchronizer connector documentation, see the following documentation
provided at the Novell Data Synchronizer Connectors Documentation Web site (http://
www.novell.com/documentation/datasync_connectors1).
Connector Readmes
Connector Quick Starts
Connector installation and configuration guides

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Managing the Synchronizer Services
1
9
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1
Managing the Synchronizer
Services
For an overview of the Novell Data Synchronizer services, see:
“Data Synchronizer Product Overview” in the Novell Data Synchronizer Mobility Pack
Installation Guide
“Data Synchronizer Product Overview” in the Novell Data Synchronizer Installation Guide
The Synchronizer services are managed on the command line in a terminal window.
IMPORTANT: The Synchronizer services must always run as the Linux root user.
Section 1.1, “Managing the Data Synchronizer Services Collectively,” on page 9
Section 1.2, “Managing the Synchronizer Services Individually,” on page 9
1.1 Managing the Data Synchronizer Services
Collectively
Use the following command as root to check the status of the Synchronizer services:
rcdatasync status
Use the following commands as root to manually start and stop all the Synchronizer services:
rcdatasync start
rcdatasync restart
rcdatasync stop
IMPORTANT: After restarting the Synchronizer services, you must manually restart all connectors
in Synchronizer Web Admin. Always start the GroupWise Connector first before any other
connectors.
1.2 Managing the Synchronizer Services
Individually
If you manage the Synchronizer services individually, they should be started in the following order:
Config Engine
Sync Engine
Connector Manager
The Synchronizer services should be stopped in the following order:
Connector Manager

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Sync Engine
Config Engine
You can start and stop Web Admin at any time, as long as the other Synchronizer services are
running.
Each Synchronizer service has its own set of commands:
Section 1.2.1, “Managing the Sync Engine,” on page 10
Section 1.2.2, “Managing the Config Engine,” on page 10
Section 1.2.3, “Managing the Web Admin Service,” on page 10
Section 1.2.4, “Managing the Connector Manager,” on page 10
1.2.1 Managing the Sync Engine
Use the following command as root to check the status of the Sync Engine:
rcdatasync-syncengine status
Use the following commands as root to manually start and stop the Sync Engine:
rcdatasync-syncengine start
rcdatasync-syncengine restart
rcdatasync-syncengine stop
1.2.2 Managing the Config Engine
Use the following command as root to check the status of the Config Engine:
rcdatasync-configengine status
Use the following commands as root to manually start and stop the Config Engine:
rcdatasync-configengine start
rcdatasync-configengine restart
rcdatasync-configengine stop
1.2.3 Managing the Web Admin Service
Use the following command as root to check the status of the Web Admin service:
rcdatasync-webadmin status
Use the following commands as root to manually start and stop the Web Admin service:
rcdatasync-webadmin start
rcdatasync-webadmin restart
rcdatasync-webadmin stop
1.2.4 Managing the Connector Manager
Use the following command as root to check the status of the Connector Manager:
rcdatasync-connectors status

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Use the following commands as root to manually start and stop the Connector Manager:
rcdatasync-connectors start
rcdatasync-connectors restart
rcdatasync-connectors stop

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Accessing Synchronizer Web Admin
2
13
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2
Accessing Synchronizer Web
Admin
All configuration of your Synchronizer system is done through Synchronizer Web Admin. When
you log in as the Synchronizer administrator, you can configure the Sync Engine and connectors.
When users log in using their network usernames and password, they can control connector-specific
aspects of data synchronization for each connector where they have been added.
Section 2.1, “As the Synchronizer Administrator,” on page 13
Section 2.2, “As a Synchronizer User,” on page 14
See also Section 3.1, “Configuring Synchronizer Web Admin,” on page 15.
2.1 As the Synchronizer Administrator
1Access Synchronizer Web Admin at the following URL:
https://data_synchronizer_server:8120
Replace data_synchronizer_server with the IP address or DNS hostname of the
Synchronizer server.
2Specify the Synchronizer administrator username (such as admin ) and password that were
established during installation, then click Login.
Synchronizer system configuration and administration is performed using Synchronizer Web
Admin.
Section 3.1, “Configuring Synchronizer Web Admin,” on page 15
Section 3.2, “Configuring the Sync Engine,” on page 19

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Section 4.2, “Managing Users,” on page 34
Section 4.3, “Managing Groups,” on page 38
Section 4.1, “Managing User Profiles,” on page 33
Section 4.4, “Auditing User Synchronization Activity,” on page 39
Section 4.5, “Customizing General Connector Configuration Settings,” on page 39
3Click to log out of Synchronizer Web Admin.
If you want multiple users to be able to access Synchronizer Web Admin, see Section 3.1.2, “Setting
Up Multiple Synchronizer Administrator Users,” on page 16.
2.2 As a Synchronizer User
Users can use the Synchronizer Web Admin URL to access the Data Synchronizer User Options
page by logging in with their network username and password. The options available to users
depend on the connectors to which they have been added. All users added during the Mobility Pack
installation have at least the following options:
The user options available for each connector are described in the Quick Start (http://
www.novell.com/documentation/datasync_connectors1) for each connector.
If you set yourself up as the Synchronizer administrator user, you can access your personal User
Options page with the following URL:
https://data_synchronizer_server:8120/admin/user/username

Managing Your Synchronizer System
3
15
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3
Managing Your Synchronizer
System
When you install Novell Data Synchronizer, it is configured with default settings that are
appropriate for your initial Synchronizer system. After installation, you can customize your
Synchronizer system configuration as your Synchronizer system expands over time.
Section 3.1, “Configuring Synchronizer Web Admin,” on page 15
Section 3.2, “Configuring the Sync Engine,” on page 19
Section 3.3, “Monitoring the Sync Engine,” on page 23
Section 3.4, “Working with Synchronizer Log Files,” on page 25
Section 3.5, “Changing the Synchronizer Database Password,” on page 30
3.1 Configuring Synchronizer Web Admin
Synchronizer Web Admin is the management and administration tool for your Synchronizer system.
Section 3.1.1, “Searching Multiple LDAP Contexts for Users and Groups,” on page 15
Section 3.1.2, “Setting Up Multiple Synchronizer Administrator Users,” on page 16
Section 3.1.3, “Adjusting the Synchronizer Web Admin Polling Rate for Groups,” on page 17
Section 3.1.4, “Adjusting the Synchronizer Web Admin Timeout,” on page 18
Section 3.1.5, “Changing the Synchronizer Web Admin Port Number,” on page 18
Section 3.1.6, “Configuring Synchronizer Web Admin for a Specific Language,” on page 18
3.1.1 Searching Multiple LDAP Contexts for Users and Groups
During installation, you specify one LDAP container to search in for user information and another
container to in search for group information. After installation, you can add more containers for
Synchronizer Web Admin to search in for users and groups when you need to add users and groups
to a connector.
IMPORTANT: Subcontainers are also searched, so you do not need to add them separately.
1In Synchronizer Web Admin, click (Manage Global Settings).

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2To search in an additional container for users, specify the container context in the text entry
field under LDAP Base User DNs, then click to add the container to the list of containers to
search.
3To search in an additional container for groups, specify the container context in the text entry
field under LDAP Base Group DNs, then click to add the container to the list of containers
to search.
4Click Save LDAP Settings to save the new container contexts.
Users and groups from the new container contexts are immediately available for adding to
connectors.
3.1.2 Setting Up Multiple Synchronizer Administrator Users
During installation, you establish the initial user who can access Synchronizer Web Admin. After
installation, you can grant this right to additional users.
1In a terminal window on the Synchronizer server, log in as the
root user.
2Change to the following directory:
/etc/datasync/configengine
3Open the configengine.xml file in a text editor.
4Locate the following section:
<admins>
<dn>cn=username,ou=organizational_unit,o=organization</dn>
</admins>
This section identifies the original Synchronizer user that you established during installation.
5Copy the line for the original Synchronizer user to a new line between the
<admins> tags., then
modify it as needed to identify an additional Synchronizer administrator user.

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6Save the configengine.xml file, then exit the text editor.
7Restart the Synchronizer services to put the new setting into effect:
rcdatasync restart
3.1.3 Adjusting the Synchronizer Web Admin Polling Rate for
Groups
When you add an LDAP group to your Synchronizer system in Synchronizer Web Admin, the
LDAP group’s existing members are added to the group as displayed in Synchronizer Web Admin.
Subsequently, Synchronizer Web Admin polls for updates to LDAP group membership, so that the
group membership displayed in Synchronizer Web Admin always matches the LDAP group
membership.
By default, Synchronizer Web Admin polls the LDAP directory for group membership changes
every 30 minutes. It polls only the groups in containers that it has been configured to search, as
described in Section 3.1.1, “Searching Multiple LDAP Contexts for Users and Groups,” on page 15.
1In Synchronizer Web Admin, click (Manage Global Settings).
The default polling rate is 1800 seconds (30 minutes)
2Adjust the polling rate as needed to synchronize the group membership in Synchronizer Web
Admin with current LDAP group membership more or less often to meet the needs of your
Synchronizer system.
3Click Save LDAP Settings to put the adjusted polling rate into effect.

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3.1.4 Adjusting the Synchronizer Web Admin Timeout
By default, Synchronizer Web Admin times out after one hour. You can adjust the session time by
editing the Synchronizer Web Admin configuration file.
1In a terminal window on the Synchronizer server, log in as the
root user.
2Change to the following directory:
/etc/datasync/webadmin
3Open the server.xml file in a text editor.
4Add the following line between the
<config> tags:
<sessionTimeout>seconds</sessionTimeout>
5Replace seconds with the number of seconds you want to elapse before Synchronizer Web
Admin times out.
The default is 3600 seconds (60 minutes). Increase or decrease the setting as needed to meet
your security needs.
6Save the
server.xml file, then exit the text editor.
7Restart the Web Admin service to put the new setting into effect:
rcdatasync-webadmin restart
3.1.5 Changing the Synchronizer Web Admin Port Number
When you access Synchronizer Web Admin from your Web browser, the default port number is
8210. You can configure Synchronizer Web Admin to use a different port number, such as a port
number that is already open through your firewall to provide external access to Synchronizer Web
Admin.
1In a terminal window on the Synchronizer server, log in as the
root user.
2Change to the following directory:
/etc/datasync/webadmin
3Open the server.xml file in a text editor.
4Change 8120 to the desired port number.
5Save the server.xml file, then exit the text editor.
6Restart the Web Admin service to put the new port number into effect:
rcdatasync-webadmin restart
3.1.6 Configuring Synchronizer Web Admin for a Specific
Language
The Synchronizer Web Admin interface has been translated into the following languages:
Dutch
French
German

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Spanish
Swedish
It displays in the same language as your Web browser when you are using one of the supporting
languages. Otherwise, it displays in English by default. If necessary, you can override the default
language selection.
1In a terminal window on the Synchronizer server, log in as the
root user.
2Change to the following directory:
/etc/datasync/webadmin
3Open the server.xml file in a text editor.
4Add the following line between the
<config> tags:
<lang>language_code</lang>
5Replace language_code with the language you want to use for Synchronizer Web Admin.
6Save the
server.xml file, then exit the text editor.
7Restart the Web Admin service to put the new language setting into effect:
rcdatasync-webadmin restart
3.2 Configuring the Sync Engine
Section 3.2.1, “Enabling Caching for Troubleshooting Purposes,” on page 19
Section 3.2.2, “Selecting a Log Level,” on page 20
Section 3.2.3, “Enabling Per-User Logging,” on page 21
Section 3.2.4, “Configuring Database Maintenance,” on page 22
3.2.1 Enabling Caching for Troubleshooting Purposes
By default, the Sync Engine stores events in the Synchronizer database until it transfers the events to
the connectors that have subscribed to the events, then it deletes the events from the Synchronizer
database. For troubleshooting purposes, you can configure the Sync Engine to cache events in the
Language Language Code
Dutch nl
English en-us
French fr
German de
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20 Novell Data Synchronizer Administration Guide
novdocx (en) 16 April 2010
Synchronizer database even after the events have been transferred to connectors. You can also
control the length of time such events are cached. When your troubleshooting is completed, you can
clear the cached events.
1In Synchronizer Web Admin, click default in the Manage Engines section, then scroll to the
Caching section.
2Select Enabled to turn on caching for the Synchronizer database.
3Specify the number of days to cache the events.
Event caching causes the Synchronizer database to grow in size based on the amount of traffic
through the Sync Engine.
4Click Save Cache Settings.
5When you are finished with your troubleshooting activities, disable caching to reduce the
amount of data stored in the Synchronizer database:
5a Return to the Engine Configuration page.
5b In the Caching box, select Disabled, then click Save Cache Settings.
5c In the Maintenance box, click Clear Cache.
3.2.2 Selecting a Log Level
The Synchronizer services write useful information to a set of log files described in Section 3.4,
“Working with Synchronizer Log Files,” on page 25. You can control the amount of information
that is written to Synchronizer log files. The default log level is Info.
1In Synchronizer Web Admin, click default in the Manage Engines section, then scroll to the
Logging section
2Select a log level.
Debug: Logs large quantities of developer-level data. This log level is appropriate for
troubleshooting purposes. It puts a heavy load on the Synchronizer services and should be
used only until the troubleshooting activities are completed.
Info: Logs informational messages about normal Synchronizer processing. This log level
is suitable for a Synchronizer administrator who wants to observe the functioning of the
Synchronizer system. However, it puts a heaver load on the Synchronizer services than the
Warning and Error log levels. This is the default log level.