Novell GROUPWISE 7 - TROUBLESHOOTING 1 User manual

Novell
www.novell.com
novdocx (en) 6 April 2007
GroupWise 7 Troubleshooting 1: Error Messages
GroupWise®
7
April 16, 2007
TROUBLESHOOTING 1:
ERROR MESSAGES

novdocx (en) 6 April 2007
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novdocx (en) 6 April 2007

Contents 5
Contents
novdocx (en) 6 April 2007
About This Guide 9
Part I GroupWise Engine Error Codes 11
10xxx Engine Error Codes 13
28xxx Engine Error Codes 15
2.1 81xx Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2.2 82xx Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2.3 85xx Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
2.4 88xx Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
2.5 89xx Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
2.6 8Bxx Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
2.7 8Cxx Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
2.8 8Fxx Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
2.9 8xxx Unexpected Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
39xxx Engine Error Codes 45
3.1 90xx Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
3.2 93xx Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
3.3 9xxx Unexpected Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
4Axxx Engine Error Codes 47
4.1 A0xx Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
4.2 A5xx Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
4.3 A6xx Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
4.4 A8xx Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
4.5 AAxx Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
4.6 ACxx Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
4.7 ADxx Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
4.8 Axxx Unexpected Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
5Bxxx Engine Error Codes 55
6Cxxx Engine Error Codes 57
6.1 C00x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
6.2 C01x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
6.3 C02x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
6.4 C03x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
6.5 C04x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
6.6 C05x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
6.7 C06x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

6GroupWise 7 Troubleshooting 1: Error Messages
novdocx (en) 6 April 2007
6.8 C07x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
6.9 C08x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
6.10 C0xx Unexpected Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
7Dxxx Engine Error Codes 81
7.1 D00x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
7.2 D01x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
7.3 D02x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
7.4 D03x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
7.5 D04x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
7.6 D05x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
7.7 D06x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
7.8 D07x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
7.9 D10x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
7.10 D11x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
7.11 D12x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
7.12 D20x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
7.13 D50x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
7.14 D70x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
7.15 D71x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
7.16 D9xx Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
7.17 DA0x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
7.18 DA1x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
7.19 DB0x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
7.20 DB1x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
7.21 DB2x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
7.22 DB3x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
7.23 DB4x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
7.24 DB5x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
7.25 DB6x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
7.26 DExx Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
7.27 DFxx Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
7.28 Dxxx Unexpected Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
8Exxx Engine Error Codes 143
8.1 E50x Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
8.2 E51x Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
8.3 E52x Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
8.4 E7xx Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
8.5 E80x Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
8.6 E81x Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
8.7 E82x Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
8.8 E84x Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
8.9 EA0x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
8.10 EA1x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
8.11 Exxx Unexpected Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
9Fxxx Engine Error Codes 163
9.1 F00x Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Contents 7
novdocx (en) 6 April 2007
9.2 F01x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
9.3 F02x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
9.4 F03x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
9.5 F04x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
9.6 F05x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
9.7 F06x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
9.8 F07x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
9.9 F08x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
9.10 F09x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
9.11 F0Ax Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
9.12 F0Bx Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
9.13 F0Cx Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
9.14 F10x Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
9.15 F0xx Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
9.16 F1xx Cannot Connect Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Part II Agent Error Messages 183
10 Post Office Agent Error Messages 185
11 Message Transfer Agent Error Messages 197
12 Internet Agent Error Messages 219
13 WebAccess Agent Error Messages 225
14 Monitor Agent and Application Error Messages 237
Part III Administration Error Messages 241
15 GroupWise Administrator Snap-In to ConsoleOne Error Messages 243
16 GroupWise Check Error Codes 251
17 GroupWise Time Stamp Utility Error Messages 269
Part IV Client Error Messages 271
18 Windows Client Error Messages 273
19 Remote Mode Windows Client Error Messages 275
20 Cross-Platform Client Error Messages 281
20.1 General GroupWise Client Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
20.2 Cross-Platform Client Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

8GroupWise 7 Troubleshooting 1: Error Messages
novdocx (en) 6 April 2007
A Documentation Updates 283
A.1 April 16, 2007 (GroupWise 7 SP2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
A.2 June 15, 2006 (GroupWise 7 SP1). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

About This Guide
novdocx (en) 6 April 2007
9
About This Guide
This Novell®GroupWise®7 Troubleshooting 1: Error Messages guide covers error messages that
appear in ConsoleOne®, GroupWise agents, and GroupWise clients, along with possible causes and
suggested actions to resolve the problem. The guide is divided into the following sections:
“GroupWise Engine Error Codes” on page 11
“Agent Error Messages” on page 183
“Administration Error Messages” on page 241
“Client Error Messages” on page 271
“Documentation Updates” on page 283
Other sources of troubleshooting assistance include:
Novell Support (http://www.novell.com/support)
Novell Support Knowledgebase (http://www.novell.com/support/supportcentral)
GroupWise 7 Support Forums (http://support.novell.com/forums/2gw.html)
Novell GroupWise Support Community (http://www.novell.com/support)
GroupWise Cool Solutions (http://www.novell.com/coolsolutions/gwmag/index.html)
Audience
This guide is intended for network administrators who install and administer GroupWise.
Feedback
We want to hear your comments and suggestions about this manual and the other documentation
included with this product. Please use the User Comment feature at the bottom of each page of the
online documentation, or go to www.novell.com/documentation/feedback.html and enter your
comments there.
Documentation Updates
For the most recent version of GroupWise 7 Troubleshooting 1: Error Messages, visit the
GroupWise 7 Documentation Web site (http://www.novell.com/documentation/gw7).
Additional Documentation
For additional GroupWise documentation, see the following guides at the GroupWise 7
Documentation Web site (http://www.novell.com/documentation/lg/gw7):
Installation Guide
Administration Guide
Multi-System Administration Guide
Interoperability Guide
Troubleshooting 2: Solutions to Common Problems

10 GroupWise 7 Troubleshooting 1: Error Messages
novdocx (en) 6 April 2007
Troubleshooting 3: Message Flow and Directory Structure
GroupWise Client User Guides
GroupWise Client Frequently Asked Questions (FAQ)
Documentation Conventions
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other platforms, the startup switch is presented with a forward slash. Users of platforms that require
a double hyphen, such as Linux, should use double hyphens as required by your software.

GroupWise Engine Error Codes
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GroupWise Engine Error Codes
GroupWise engine code underlies all aspects of GroupWise®, including the GroupWise client, the
agents, and the GroupWise snap-ins to ConsoleOne®. An engine error code can be displayed from
any GroupWise component.
This part of Troubleshooting 1: Error Messages helps you resolve engine error codes in any
GroupWise component. For more information, see the following sections:
“0xxx Engine Error Codes” on page 13
“8xxx Engine Error Codes” on page 15
“9xxx Engine Error Codes” on page 45
“Axxx Engine Error Codes” on page 47
“Bxxx Engine Error Codes” on page 55
“Cxxx Engine Error Codes” on page 57
“Dxxx Engine Error Codes” on page 81
“Exxx Engine Error Codes” on page 143
“Fxxx Engine Error Codes” on page 163
Other sources of assistance include
Novell®Support (http://www.novell.com/support)
Novell Support Knowledgebase (http://www.novell.com/support/supportcentral)
GroupWise 7 Support Forums (http://support.novell.com/forums/2gw.html)
Novell GroupWise Support Community (http://www.novell.com/support/
browse.do?WidgetName=BROWSE_PRODUCT&BROWSE_PRODUCT.TaxoName=SG_Su
pportGoals&NodeType=leaf&NodeName=GroupWise&TaxoName=SG_SupportGoals&BRO
WSE_PRODUCT.isProductTaxonomy=true&BROWSE_PRODUCT.NodeId=SG_GROUPWI
SE_1_1&BROWSE_PRODUCT.NodeType=leaf&BROWSE_PRODUCT.thisPageUrl=%2Fpr
oduct%2Fproducts.do&NodeId=SG_GROUPWISE_1_1&id=m1&AppContext=AC_SiteCent
ral)
GroupWise Cool Solutions (http://www.novell.com/coolsolutions/gwmag/index.html)

12 GroupWise 7 Troubleshooting 1: Error Messages
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0xxx Engine Error Codes
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0xxx Engine Error Codes
“0002 Unexpected error” on page 13
“0003 Encryption password failed verification process” on page 13
“0004 Encryption password too long” on page 13
“0005 Unexpected error” on page 13
“0006 Unexpected error” on page 13
“0007 Unexpected error” on page 13
“0008 Unexpected error” on page 14
“000x Unexpected error” on page 14
0002 Unexpected error
Source: GroupWise®engine; encryption.
Action: See “000x Unexpected error” on page 14.
0003 Encryption password failed verification process
Source: GroupWise engine; encryption.
Explanation: Wrong encryption password.
Action: Enter the correct password.
0004 Encryption password too long
Source: GroupWise engine; encryption.
Explanation: Password too long.
Action: Reduce the password length.
0005 Unexpected error
Source: GroupWise engine; encryption.
Action: See “000x Unexpected error” on page 14
0006 Unexpected error
Source: GroupWise engine; encryption.
Action: See “000x Unexpected error” on page 14
0007 Unexpected error
Source: GroupWise engine; encryption.
Action: See “000x Unexpected error” on page 14

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0008 Unexpected error
Source: GroupWise engine; encryption.
Action: See “000x Unexpected error” on page 14
000x Unexpected error
Source: GroupWise engine; encryption.
Explanation: An engine error has occurred for which GroupWise does not have a specific
error message.
Action: Exit and then restart the GroupWise client.

8xxx Engine Error Codes
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8xxx Engine Error Codes
“81xx Errors” on page 15
“82xx Errors” on page 16
“85xx Errors” on page 27
“88xx Errors” on page 31
“89xx Errors” on page 32
“8Bxx Errors” on page 42
“8Cxx Errors” on page 42
“8Fxx Errors” on page 42
“8xxx Unexpected Error” on page 43
2.1 81xx Errors
“8101 Memory error” on page 15
8101 Memory error
Source: GroupWise®engine; memory management.
Explanation: Memory function failure. Invalid memory handle.
Possible Cause: If this error occurs in the NetWare®POA, there might be insufficient memory
on the server for the POA to run. On the server where the POA runs, cache
buffers should be around 60%. If cache buffers drop below 30%, there is not
enough memory available.
Action: Unload some other NLMTM programs or add memory to the server. In some
cases, the insufficient memory condition is temporary. GroupWise
automatically resends unsuccessful messages, so no action might be required.
Possible Cause: If this error occurs in the NetWare POA, some current server parameters might
be set too low.
Action: Increase the settings for the following NetWare server parameters:
Minimum Packet Receive Buffers
Maximum Directory Cache Buffers
Maximum Services Processes
Many factors influence what the proper settings should be for a particular
server. Make sure each parameter is set to at least 1000 and increase settings
from there as needed. For more information, see “Fine-Tuning Your NetWare
POA Installation” in “Post Office Agent” in the GroupWise 7 Administration
Guide.
Possible Cause: If this error occurs in the NetWare agents after updating your GroupWise
system, you might not have updated the agents properly.

16 GroupWise 7 Troubleshooting 1: Error Messages
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Action: After exiting all the agents, unload the agent engine (gwenn5.nlm), then
perform the update. See “Updating Your GroupWise 6.x System to Version 7”
in “Update” in the GroupWise 7 Installation Guide.
Possible Cause: If this error occurs when starting the GroupWise client, the user might have
exceeded the limit of viewable 65,000 items per folder. Remember that Trash
is considered a folder.
Action: Delete items or move them to a different folder. Empty the Trash.
Possible Cause: If this error occurs when manually addressing a message to multiple external
recipients, the user might have typed one or more addresses incorrectly in such
a way that the client exceeded available memory trying to resolve the
erroneous external addresses. For example, leaving out the at (@) sign can
cause this problem.
Action: Users should select recipients from the Address Book whenever possible. If
users must type external addresses, care should be used to type the addresses
correctly, especially in cases where the number of recipients is large.
Possible Cause: If this error occurs in the GroupWise client in Remote mode, GroupWise might
not be installed correctly on the remote computer.
Action: Reinstall GroupWise on the remote computer. See the platform-specific setup
instructions for using Remote mode in “GroupWise Modes” in “Client” in the
GroupWise 7 Administration Guide.
Possible Cause: This error can occasionally be caused by damaged databases.
Action: Check, and, if necessary, repair databases accessed by the user who is
receiving the error. See “Maintaining User/Resource and Message Databases”
in “Databases” in the GroupWise 7 Administration Guide.
2.2 82xx Errors
“8200 File I/O error” on page 17
“8201 Access to file denied” on page 17
“8202 Cannot access required file” on page 19
“8203 Cannot copy file or directory” on page 19
“8204 Disk full” on page 20
“8205 End of file” on page 20
“8206 Cannot open file” on page 21
“8207 Cannot locate file” on page 21
“8208 Cannot modify file” on page 22
“8209 Path not found” on page 22
“820B Path too long” on page 24
“820E Cannot lock file” on page 24
“8210 Cannot create path” on page 25
“8211 Cannot rename file” on page 26
“8212 Password incorrect” on page 26

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“8214 Unsupported encryption level” on page 26
“8215 Path root error” on page 27
“8219 Cannot connect to remote network resource” on page 27
“821A Access to a critical file denied” on page 27
8200 File I/O error
Source: GroupWise engine; file input/output.
Explanation: Generic file I/O error. Any file I/O error that cannot be mapped to a more
specific file I/O error message.
Possible Cause: A GroupWise database has been damaged so it is unrecognizable as a
GroupWise database, for example, having a size of 0 KB or 2 GB.
Action: For the locations of GroupWise databases in domains and post offices, see
“Domain Directory” and “Post Office Directory” in “Directory Structure
Diagrams” in GroupWise 7 Troubleshooting 3: Message Flow and Directory
Structure. Restore the damaged databases from backup.
Possible Cause: One or more of the GroupWise databases might have an invalid owner or no
owner.
Action: Check the ownership of the GroupWise databases. If necessary, change the
ownership to a valid user such as the system administrator.
Possible Cause: If this error occurs when users are trying to log in to GroupWise through the
GroupWise Internet Agent from a POP3 mail client, the post office link
information needed by the GroupWise Internet Agent might be incorrect.
Action: Check the post office link set up for the GroupWise Internet Agent. In
ConsoleOne®, browse to and select the Domain object where the Internet
Agent is installed. Right-click the GWIA object, then click Properties.
Click Post Office Links, select the post office, then click Edit Link. Make sure
the IP address and TCP port for the POA are specified correctly in the Client/
Server Access box. See “Internet Agent” in the GroupWise 7 Administration
Guide.
8201 Access to file denied
Source: GroupWise engine; file input/output.
Explanation: Access denied. The program tried to access or open a file that did not have or
allow sharing. The program might also have tried to create a file that already
exists.
Possible Cause: If this error occurs from the POA, the POA might not have access to a required
file.
Action: Start the POA including the /rights switch to determine the specific problem
the POA is encountering. See “Using POA Startup Switches” in “Post Office
Agent” in the GroupWise 7 Administration Guide.
Possible Cause: If this error occurs when creating a post office, you might not be connected to
the domain in which you are trying to create the post office.

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Action: Connect to the domain where you want the post office located. See
“Connecting to a Domain” in “Domains” in the GroupWise 7 Administration
Guide.
Possible Cause: If this error occurs when trying to access the account of a new user, some
required files might be missing from the post office directory.
Action: See “Post Office Directory” in “Directory Structure Diagrams” in GroupWise
7 Troubleshooting 3: Message Flow and Directory Structure. Make sure all
required files are present in the post office directory, especially the *.dc files,
which are required for creating new user and message databases. If *.dc files
are missing, copy them from another post office or from the po subdirectory of
the software distribution directory.
Possible Cause: If this error occurs for a user who has previously been able to access
GroupWise successfully, the user’s Novell®eDirectoryTM object might have
become damaged.
Action: Delete the user object from eDirectory, then re-create it. Do not delete the
user’s GroupWise account, because this would delete the user’s mailbox as
well.
Possible Cause: If this error occurs when users exit the GroupWise client, the users might have
the archive directory set to a location where they do not have sufficient rights.
Action: In the GroupWise client, check the users’ path to the archive directory. Look
up “archive, directory” in GroupWise client Help. Make sure users have
sufficient rights to create and modify files there. Or have users change their
archive directory to a location where they already have sufficient rights.
Possible Cause: If this error occurs when users exit the GroupWise client, the user database
(userxxx.db) might be damaged.
Action: Check and, if necessary, repair the user database. See “Maintaining User/
Resource and Message Databases” in “Databases” in the GroupWise 7
Administration Guide.
Action: Run GWCheck. See “Standalone Database Maintenance Programs” in
“Databases” in the GroupWise 7 Administration Guide.
Possible Cause: If this error occurs when a user is running in Caching mode or Remote mode,
the user’s local databases might be damaged.
Action: Repair the user’s Caching or Remote mailbox. See “Tools for Analyzing and
Correcting GroupWise Client Problems” in “Client” in the GroupWise 7
Administration Guide.
Possible Cause: If this error occurs when a user is trying to access his or her archive, the
archive might be read only. This can occur if the user copied the archive to a
CD.
Action: Make sure that the archive directory and all its contents are marked read/write.
Possible Cause: The GroupWise databases might be owned by an invalid user.
Action: For the locations of GroupWise databases in domains and post offices, see
“Domain Directory” and “Post Office Directory” in “Directory Structure
Diagrams” in GroupWise 7 Troubleshooting 3: Message Flow and Directory

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Structure. Check the ownership of the GroupWise databases. If necessary,
change the ownership to a valid user such as the system administrator.
Possible Cause: Another program might already have the required file open with exclusive
access.
Action: Check the open/lock activity on GroupWise databases and other files. You
might find that a backup program or virus scanner is holding the file open.
Action: Use backup software that interacts properly with GroupWise file locking, as
described in “Target Service Agents” in “Databases” in the GroupWise 7
Administration Guide.
Possible Cause: The GroupWise client has been installed on the local drive, so the program can
still run, but the network connection to the post office has been lost.
Action: When the network connection to the post office is reestablished, the
GroupWise client will function normally again. Reboot the server. If the post
office still cannot be accessed, resolve those network problems.
8202 Cannot access required file
Source: GroupWise engine; file input/output.
Explanation: Bad file handle.
Possible Cause: GroupWise is no longer able to access a required file.
Action: Exit and then restart the GroupWise program that displayed the error.
Possible Cause: An invalid or old (closed) file handle was passed to a file I/O function.
Action: Perform the action again. If the same error occurs, exit and then restart the
GroupWise program that displayed the error.
8203 Cannot copy file or directory
Source: GroupWise engine; file input/output.
Explanation: Copy error.
Possible Cause: If this error occurs when trying to rebuild a post office database, the domain or
the post office might not contain the correct files.
Action: For the required contents of domains and post offices, see “Domain Directory”
and “Post Office Directory” in “Directory Structure Diagrams” in GroupWise
7 Troubleshooting 3: Message Flow and Directory Structure. Make sure the
post office you are trying to rebuild and the domain it belongs to contain the
correct files (especially *.dc files).
Possible Cause: If this error occurs in the GroupWise client in Remote mode, there might be a
problem with the structure or content of the Remote mailbox. For example,
copying a GroupWise client installation from one laptop to another might
introduce this problem.
Action: Delete the rofdata directory on the remote computer, then request all
information from the master mailbox again.
Action: Reinstall the GroupWise client on the remote computer. See the platform-
specific setup instructions for using Remote mode in “GroupWise Modes” in
“Client” in the GroupWise 7 Administration Guide.

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8204 Disk full
Source: GroupWise engine; file input/output.
Explanation: Disk full.
Possible Cause: There is no space left on a disk when writing and/or creating a file.
Action: Create space on disk by deleting unwanted or unnecessary files.
Possible Cause: One or more of the GroupWise databases might have an invalid owner or no
owner.
Action: For the locations of GroupWise databases in domains and post offices, see
“Domain Directory” and “Post Office Directory” in “Directory Structure
Diagrams” in GroupWise 7 Troubleshooting 3: Message Flow and Directory
Structure. Check the ownership of the GroupWise databases. If necessary,
change the ownership to a valid user such as the system administrator.
Possible Cause: The owner of a GroupWise database has a space restriction on the volume
where the database resides and that limit has been reached, so that the database
cannot grow any larger.
Action: Check the ownership of these databases and make sure that owner does not
have disk space restrictions.
Action: If disk space is available and database ownership is correct, the disk itself
might need repair.
Possible Cause: If this error occurs from the POA, there might be a problem with its input
queue.
Action: Stop the POA. Rename the wpcsout directory in the post office. Restart the
POA. This re-creates the wpcsout directory structure for the post office. If the
POA now runs without the error, copy message files from the subdirectories of
the original wpcsout structure into the corresponding subdirectories of the
newly created wpcsout directory so the POA can process them.
Possible Cause: If this error occurs on a server where the NetWare POA performs a substantial
amount of indexing, temporary files that are created and deleted, but not
purged, can build up on the server. Most of these temporary files are created
and deleted in the index subdirectories of libraries and users’ mailboxes, but
some are placed at the root of the sys: volume on NetWare servers.
Action: Purge deleted files from index subdirectories and the root of the sys: volume
on the server where the problem is occurring.
8205 End of file
Source: GroupWise engine; file input/output.
Explanation: End of file was reached unexpectedly.
Possible Cause: The ngwguard.db file has been damaged.
Action: Check the size of the ngwguard.rfl file (roll forward log). If it is less than
24 KB, it is considered empty. Make backup copies of the ngwguard.db,
ngwguard.rfl, and ngwguard.fbk files. Delete the ngwguard.db
file, then copy ngwguard.fbk to ngwguard.db. Be sure to copy it; do not